I have an DHD for more than two weeks. I bought it brand new, and it had the latest official firmware, radio and everything installed out of the box. The phone is great but from time to time it turns itself off, without any reason and once shut down it can not start again by pressing the power button, it needs to have the battery removed and than it can start normally.
I tried swithching the Power Saver off, but without any result, it still turns off randomly several times a week.
Somewhere i found some post where somebody was explaining that these problems are related to the poor quality off the materials used for the stock battery, and due to the mA drops the phone gets fooled that the battery is empty and it turns itself off, so my question is if could stop getting this issue if i get some new battery, obviously there are goods aftermarket ones.
Thank you in advnace for the help.
Not rooted? Use the warranty.
Sent from a dream.
Are u using a rom.. Some rom does that
Sent from my Desire HD using xda premium
Nope my phone is not rooted and its running the stock firmware.
Sent from my HTC Desire HD A9191 using xda premium
dddnnnggg said:
Nope my phone is not rooted and its running the stock firmware.
Sent from my HTC Desire HD A9191 using xda premium
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Then let them check it. Use the warranty. If it's a software issue you could try the factory reset - but if you aren't sure use the warranty.
Edit: just re-read your post. Use tge warranty. Don't spend extra money for something that ought to be working. Unless you had it shipped to you. But then again, they should pay for all those expenses as long as you follwed tehir guidelines.
Sent from a dream.
I May have the same problem
Did you happen to get it fixed?
I think I have the same problem. My phone randomly shuts down and to restart it I have to take the battery cover off (but I don't need to battery pull) or else it won't start up again. And also the phone doesn't heat up.
At the moment I am waiting for a new battery to arrive
Related
okay so my g2 is rooted and lately it has been dying and if i plug it in, it does'nt turn on the orange light blinks a few times and then...blinks orange and green, i left it on there for a while and then turned it on after unplugging it and it just keeps dying but this morning i woke up and it wouldn't even turn on. I've heard that this means its overheating, and i just wanted to know if my tmobile insurance covers a battery replacement.
You have to call the HTC Accessory line which is: 1-888-871-3305... just dont mention that your device is rooted and they will replace it, usually with free shipping
Thanks, but i went to tmobile and they took one out of another phone and the lady plugged it in and said it did the same thing.. we ordered a new one with the warranty still going until October. When I got home I plugged in the phone again and it worked.... i'm thinking about just returning this phone and using the new one but i'm not sure how (and if) i can unroot this thing and get it back to complete stock could you help me out?
yea I can help you.... can I ask did you do the gfree method or the older method (putting files on sdcard and typing in commands in Terminal)....
Yes I used visionary and typed commands with the terminal, I have s-off also
Sent from my HTC Vision using XDA App
how long does it take before your battery dies.... if it stays a decent amount of time I would do this.... (make sure to fully charge between each step and if you need help with any step just ask)
1) Flash this Rom inside of clockwork recovery http://www.4shared.com/file/XlIDy7SV/ota_odex_V11.html
(charge)
2)flash the original recovery image http://forum.xda-developers.com/showthread.php?t=834545&highlight=recovery
(past 2 steps were just incase phone dies out in next step
(charge)
3)now do the instructions on this site.. (And Make Sure you Charge as much as possible before flashing PC10IMG.zip)
then you would be unrooted....
Oh with the new battery the phone is fine now I just wanted a brand new g2 before my warranty ended
Besides it was already ordered before we found out that my phone would work properly with the new battery so why go through the trouble of canceling it.
Sent from my HTC Vision using XDA App
Battery warrenty
If you got your phone less then ninety days ago the battery is still under a warranty. You need to call T-Mobile and tell them that your phone is randomly rebooting and when they ask you if you have another battery to try tell them you don't. You can also just say that the battery dies very quickly, or that the battery will not charge when you have the phone on the charger but it charges when you plug it in via USB. All of those complaints will lead to a free battery replacement.
Source: I used to work for T-Mobile customer service. (For three years until I went back to school last year)
Thanks but now I'm returning the old phone because we already ordered a new one under warranty so I need to figure out how to get back to stock
Sent from my HTC Vision using XDA App
MykulG76 said:
Thanks but now I'm returning the old phone because we already ordered a new one under warranty so I need to figure out how to get back to stock
Sent from my HTC Vision using XDA App
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Click to collapse
Try to figure it out? Dude just gave you instructions lol
Sent from my HTC Vision using XDA Premium App
Hi all, yesterday I dropped my phone but it was working fine after. Then when I woke up today the phone is dead. The screen is off and it doesn't respond to anything. If I put the charger in the charge light does not come on, if I press the power button nothing happens.
I have tried pulling out the battery. Its been on charge for a few hours but the phone is still dead with the light off. Can anybody help me?
The phone is rooted and radio s-off with Android Revolution HD 5.2.3. I had a 75mV undervolt with the cpu at 998Mhz but the phone was stable at this setting.
If I take the phone for repairs will my warranty be void?
All help greatly appreciated.
Lewelynn said:
Hi all, yesterday I dropped my phone but it was working fine after. Then when I woke up today the phone is dead. The screen is off and it doesn't respond to anything. If I put the charger in the charge light does not come on, if I press the power button nothing happens.
I have tried pulling out the battery. Its been on charge for a few hours but the phone is still dead with the light off. Can anybody help me?
The phone is rooted and radio s-off with Android Revolution HD 5.2.3. I had a 75mV undervolt with the cpu at 998Mhz but the phone was stable at this setting.
If I take the phone for repairs will my warranty be void?
All help greatly appreciated.
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Click to collapse
I heard if it is a proper brick (like in your case) they cannot really tell whether you have a custom Rom or any hacks because they cannot power up the device anyway. So they either replace the board and get it back to you or send you a replacement... Or so I heard here in xda.
naailalzuhir said:
I heard if it is a proper brick (like in your case) they cannot really tell whether you have a custom Rom or any hacks because they cannot power up the device anyway. So they either replace the board and get it back to you or send you a replacement... Or so I heard here in xda.
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Thanks for the reply, if it doesn't magically fix itself hopefully it will be covered under warranty.
Its not a brick. Its a hardware fault.
I think you will get lucky though as i doubt they will get it fixed before offering a replacement. If they do repair it and find its rooted they wilt charge for repair.
You dont have any options though unless you take it for 'private' repair.
Sent from my Desire HD using XDA Premium App
twiztedvvv said:
Its not a brick. Its a hardware fault.
I think you will get lucky though as i doubt they will get it fixed before offering a replacement. If they do repair it and find its rooted they wilt charge for repair.
You dont have any options though unless you take it for 'private' repair.
Sent from my Desire HD using XDA Premium App
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If I take it for private repair i will lose the warranty anyway, i think i have to take a chance with the service centre.
Do you know if theres anything i can try befor giving the phone in? Thanks for your help
If the phone wont turn on there is nothing you can do.
but remember dont tell anyone you dropped it. Find out if there is an official update first. If there is tell them you were peforming an official update and it just went dead.
tell them nothing more and pretend your stupid. Thats your best chance of a new shiny dhd. Good luck. Let me know how it turns out
Sent from my HTC Desire HD using XDA Premium App
I sent the phone in and waiting to see what happens. Hopefully they don't bomb me...
Hi guys,
Just recently, my wife and I have been experiencing power shutdowns on the phone. It can be fully charged and I can be text messaging and the phone will just shut down! (Like I manually shut her down holding the power-button) It does it to my wife's phone double the time and she is nagging me about it. Of course this has started happening as soon as our 1 month grace period on the phone has ended.
Anyone else?
Gino
I have not heard of this happening before. Does your phone get really hot for any reason?
My phone randomly reboots repeatedly until I either power down or pull the battery. Is this what is happening?
Have you tried update system software? Maybe this will help
It did it to my wife's phone about an hour after the upgrade.
Sent from my LG-P930 using XDA
Yes!
Sent from my LG-P930 using XDA
I've had the hot phone issue once! That was real odd!
Sent from my LG-P930 using XDA
Well, even after 30 days, you still have a one year warranty. If you live by one of the service centers, you can go there and they do same-day warranty replacements. If not, try calling in to customer care and they will transfer you to warranty exchange by mail. They may have you try a factory reset to troubleshoot, so make sure you have everything backed up first.
I think this is something with the LG rom. It happened to me often until I installed CM9.
No ****. This issue seems to be happening more frequently since I flashed Kernals rom. I'm not quite ready to try CM9 yet.
I've had it happen several times. I'm rooted, but no custom rom or anything. Just root. It did it before root and its done it after root. Mine isn't a power down, but a reboot at random.
Sent from my LG-P930 using XDA
This is the first and last LG I will own.
That's what happens to mine and my wife's phone. Read your email and boom....there's the LG Logo and the phone is starting up! I'm waiting to root this phone in case I have to return it for warranty! I miss CM, but I Don't want to void my warranty....
Gino
Sent from my LG-P930 using XDA
Hi all, i'm having a big issue on one x with original 4.0.4 rom. The phone just keep shutting down while gaming taking photos, now also while updating apps. I thought that some app could cause this so i did an hard reset, and right after the initial set up, when i started updating the applications, it shutted down. I'm really worried, what is happening? could it be an hardware problem? Should i bring it back (it has warranty, i'm on stock rom)?
I noticed some log files in the memory, but after the hard reset it doesn't create them when it shuts down, while it did it before. any way to activate the log creation?
nobody can help me? today i tested it a while and it happened again 2 times, but this time whlie browsing (i use quick ics browser) and not while gaming. the second time when i rebooted it the battery indicator had a "!" on it, and it's not the first time, and it didn't recognize my sim.
Means that your phone is overheating, the battery being at or above 48c.
If you don't want to go down the modding route, then I suggest taking it back to the shop for a replacement.
Sent from my HTC One X using xda app-developers app
Does your three soft buttons blink randomly? If so go to the service centre asap.
My cell overheated and burnt out.
It would not charge nor start. My cell to sometimes restarted itself automatically.
Do you keep many apps open in the background?
I had mine replaced and now its all smooth :thumbup:
Sent from my HTC One X using xda premium
it doesn't feel too hot, sometimes it's just cold and buttons don't blink. it simply show for a while "android system" (in italian) if i remember well and it shuts down normally with the htc logo. the strange thing is that thing with the battery and sim indicator. however i'll surely bring it back to the shop, i paid it 629 euros, i won't take it if it will shut down randomly. do they give you another one or i have to wait htc to repair it? :S i don't want to wait months.....
sorry for the double post, but now i'm sure that i will have to send it to htc so the question is another. Does someone have experience with htc reparations? how long will it take them to fix it and send it back to me?
My One X suffered from bad screen fitment out of the box (creaking, screen moving up and down inside the casing...) and I unlocked/rommed it before I noticed the flaws.
I relocked the bootloader, installed the 2.17 RUU, and sent the phone back to Germany (as it was bought in Ger and I live in Croatia) to get it repaired, they accepted it and repaired, it's on its way home now, should be here tomorrow, took 3 weeks to repair.
Positive experience for me.
cuzzo94 said:
sorry for the double post, but now i'm sure that i will have to send it to htc so the question is another. Does someone have experience with htc reparations? how long will it take them to fix it and send it back to me?
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Service is hit and miss from what I see on forums but I might also note that more people complain than praise.
I believe that with shipping and things its about 2 - 3 weeks in total for a repair.
Sent from my HTC One X using xda app-developers app
it's very much 3 weeks without my phone, but it's less then other brands... i really hope that one day they will use apples policy for this. it's the only thing that i like of it. if the phone isn't working you get another one immediately, then they can give yours to someone else, but it's not possible that i pay 630 euros and i have to send it to repair, wouldn't be the same for htc if they gave me another one, maybie a repaired one immediately? they can use mine later for some one else...
treebill said:
Means that your phone is overheating, the battery being at or above 48c.
If you don't want to go down the modding route, then I suggest taking it back to the shop for a replacement.
Sent from my HTC One X using xda app-developers app
Click to expand...
Click to collapse
Even I had the same problem but I ready for modding,
Can you tell me what should i need to do for getting out such problem?
today i used it with apex launcher and it didn't shut down, even after 30 minutes of gta3 and 30 of dead trigger and some browsing- facebook ecc... now i'll try a day with sense but my question is: is there any way to flash the original rom from 0 ? doesn't factory reset delete just user file? maybie something else is corrupted. Can i flash the stock 4.0.4 without unlocking bootloaders or soing anything that voids my warranty? I'd like to try before changing it... THANK YOU
and today too it never rebooted with sense.... i don't know what to do. when the update to jellybeans will be available, there will be a way to flash it from zero with a ruu witout unlocking anything or void the warranty?
ok i asked to htc for the nearest point to repair my HOX and saturday i'll keep it there. Now it's unusable, it keeps shutting down.
Look at this
http://dl.dropbox.com/u/18387650/2012-10-03_21-46-06.png
Well im in a bit of a predicament, my Tab died while my cousin was using it and now ive put it on charge for 30 mins and it wont get past the flashing x boot screen googled it and noticed someone else has the same issue, is it common? any help?
You should be able to download and reflash the rom if needed but not sure if you have too.
What was your friend doing to it? Was he trying to unlock and root, etc?
Will it sync to your PC?
Sent from my Nexus 4 using xda app-developers app
Last night I had a similar issue, it won't pass the initial Google logo.
I just held the power button down for a while, and it turned off, then I powered it on again and everything was fine.
It happened after I tried a bunch of apps and decided to restart it.
Richieboy67 said:
You should be able to download and reflash the rom if needed but not sure if you have too.
What was your friend doing to it? Was he trying to unlock and root, etc?
Will it sync to your PC?
Sent from my Nexus 4 using xda app-developers app
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They were just watching YouTube videos then the tab ran out of juice, I can use bootloader fastboot ect but I'm in America atm and I'm leaving for England tomorrow morning so I don't have drivers or anything so I'm going to have to find all that again, with reflashing the Rom void my warranty in any way?
Sent from my HTC One X using xda premium
pacman1891 said:
Last night I had a similar issue, it won't pass the initial Google logo.
I just held the power button down for a while, and it turned off, then I powered it on again and everything was fine.
It happened after I tried a bunch of apps and decided to restart it.
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Click to collapse
My won't get past the flashing x at all, rebooted several times, charged it, everything but it won't turn on
Sent from my HTC One X using xda premium
I am guessing it's related to the letting the battery run out of juice.
Charging a completely dead lithium battery may take much longer time. For several times I have to plugin and wait half hour to several hours before the battery even start charging, of course those were on other devices, but I think it should be common among all such batteries. May be the battery hasn't been charged at all.
Since you are still in US, I would suggest take it back for a exchange, whatever the reason, the device should be considered faulty. If you brought it on Amazon then just return and mail it out before you leave.
fixed it by resetting the device in recovery, all works fine now, found a dead pixel now not going to risk returning it now, device is working fine
Seems like it's a 4.3 issue
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