[Q] Problem with phone sending massive amounts of data - Xperia Arc Q&A, Help & Troubleshooting

My girlfriend's Arc is sending up to 50 mb of data every day and also receiving somewhere near that amount. I've had several data monitoring apps on it and they all give pretty much the same amount, and those that show what's been using the data all say it's the OS itself, so I can't manage the data it sends by any other means than switching data off entirely.
This has been happening for about a month and seems to be getting worse. She was running Gingerbread and I did two fresh installs, but they didn't change anything. I've now put Generic Global ICS on it and it's still the same.
Does anyone have any ideas? Another side effect seems to be that it's killing the battery. Could it even be a hardware problem?

tim440 said:
My girlfriend's Arc is sending up to 50 mb of data every day and also receiving somewhere near that amount. I've had several data monitoring apps on it and they all give pretty much the same amount, and those that show what's been using the data all say it's the OS itself, so I can't manage the data it sends by any other means than switching data off entirely.
This has been happening for about a month and seems to be getting worse. She was running Gingerbread and I did two fresh installs, but they didn't change anything. I've now put Generic Global ICS on it and it's still the same.
Does anyone have any ideas? Another side effect seems to be that it's killing the battery. Could it even be a hardware problem?
Click to expand...
Click to collapse
Need to check what apps your using. Also gave you checked the data usage in phone settings? Does that also say Android OS?
Sent from my LT18i using xda premium

wrong selection , post it in Q/A

Oops, sorry. Can a mod delete it?
Have opened same in the right forum?

Look at running apps, try to find the one uses internett.
Turn off data if its not needed
Repair via pc companion, may be a kind of virus
Typed down from the sky with sexy LT15i

Questions go in the Q&A section.

Related

Phone gets stuck in "upload mode"

Been having a weird issue with my phone lately. I'm rooted, s-off, running stock 2.2, no custom kernel.
Lately what will happen is my phones 3G won't work for loading pages, apps, streaming video as it'll be stuck "uploading". By that I mean the upstream arrow will either stay lit or blink. I've tried to pin point an app that would be doing it with no success. It'll do it for a minute sometimes two then work normally. Seems to happen most often when I wake the phone. Any thoughts?
Sent from my ADR6300 using XDA App
Hmm, sounds like it might be some app, or service phoning home and hanging. Try using a process manager app to see if you can detect which apps and services are running when your phone is doing that. Try killing all nonessential services, then see if the condition persists. If no, then reactivate one service at a time until it does. If the problem persists after killing all nonessential services, have a look at running processes, and kill any that seem suspicious. Once you know which app, service l, or process is the offending party, try uninstalling the related app.
Hope that's helpful.
Sent from my ADR6300 using XDA App
I'll give that a try. Thanks.
Sent from my ADR6300 using XDA App
So after a few weeks of trying, killing apps or processes does nothing to stop the issue. Its very random when it happens and when it does I can do nothing that uses 3G.
Anyone else have an idea?
Sent from my ADR6300 using XDA App
Is there an app that will show what's using my network in real time? Not a stats app but actual, current usage.
Sent from my ADR6300 using XDA App
Could it be PRL and location based? Starting to get real frustrating.
Sent from my ADR6300 using XDA App
Sorry you're still having trouble
Hi Phaded,
Sorry that my suggestion yielded no positive results for you. If you've killed all non-essential services and processes, and it's still appears to be "uploading," something is definitely not right. I don't think it's PRL, but I personally don't know enough about how the radio works to say for sure.
At this point, you could try a different ROM. If you don't already have it, I recommend ROM Manager root. It's totally worth the $ and is available on Android Market. It makes trying different ROMs really easy.
Trying a new ROM would also effectively reinstall your radio, which might do the trick. Before you flash a new ROM, do a nandroid backup from recovery, and backup your apps with Titanium Backup, which is another must-have, IMO.
If all else fails, RMA? It could be hardware... A genius with this stuff I am not, but I have beaten my head against many a wall..
Good luck!
I installed Virtuous 3.1 last night and so far so good. Going to keep an eye out for the rest if the day so hopefully it is fixed.
Sent from my ADR6300 using XDA App
24 hours and no issue with it. This was a multiple time a day occurrence so safe to say it resolved itself.
Sent from my Virtuous Incredible
Congrats Phaded!
Welcome to the ranks of the Virtuous! Glad to hear it's resolved.
Now you've got ROM Manager, you can safely try a host of different ROMs and themes. I recommend the Revolutions theme on top of Virtuous - it's very pretty.
Best,
MaurLife
Having same "stuck in upload mode" issue
I have a non-rooted, stock G2 (from T-Mobile) running Android 2.2.
Every day, as many as twenty or thirty times per day, the phone gets stuck in "upload" mode. The data icon shows that data is uploading (or trying to) and I am unable to use any data-related services (whether tethered or on the phone itself). When it happens it can last anywhere from 10 seconds to 5 minutes. The only way I can forcibly stop it is to completely shut down the radio by toggling airplane mode off then on, forcing the phone to reacquire a data signal.
I've tried resetting the phone, deleting every app, reinserting the SIM card, and even formatting the SD card. Nothing seems to work to solve the issue.
My two main concerns are that 1) I can't reliably download apps, check mail, send pics/videos, or other data-related processes. 2) I'm concerned that if something IS uploading, it may be uploading a LOT and adding to my 5GB per month throttle-cap on T-Mobile.
I've ended every endable process, and killed or uninstalled every app possible (I can't seem to remove bloatware without rooting, which I'm not yet eager to do as this phone is less than 60 days old, and I'm otherwise happy with it as is).
Any suggestions or recent information as to why this is occurring?

[Q] The Number "0" Shown in Spare parts what does this mean??????

In the picture below you will see the number "0" in spare parts under network usage. I have searched the XDA threads and tried google and have found no answer. This "0" never use to be there before and is using a lot of data which is killing my battery. Yes I have always wiped when going to a different rom, I have even tried reinstalling my rom again and fully wiping. The rom I am currently running now is airborne 5.1 with kernel SBC for Netarchy's 4.2.2 More Aggressive CFS SBC-net-4.2.2-more-havs-cfs-v7. I also know the kernel is not a problem because when I reinstalled the rom I did not add any of my apps or nothing and nor did I flash anything else. I just let my Rom load up downloaded spare parts just to see if the "0" was there and it wasnt, but once i rebooted my phone just to make sure it was really gone, I went back into spare parts and it was there again. Now my question to you guys is how do I get rid of this problem?
0 is the process id for stuff running as root. This includes all your system apps, gmail, market, etc
Sent from my PC36100 using XDA App
xHausx said:
0 is the process id for stuff running as root. This includes all your system apps, gmail, market, etc
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
So then u saying that "0" being there is normal? And if it is suppose to be there how come every time i go to it i get a force close ?
I would like to know too, appears to be eating my network when i goto spare parts network usage
I'm going to try to remove all root rights via superuser for the time being. thanks
djxstream said:
I would like to know too, appears to be eating my network when i goto spare parts network usage
I'm going to try to remove all root rights via superuser for the time being. thanks
Click to expand...
Click to collapse
same here and have you found a method that works? b/c I have still failed to figure out how to solve this problem :-/
Me three......how do you make it stop....please make it stop.lol
sent from a terminal in the nightlands...........
I have it on mine too but it isn't as bad as yours... Are your data icons constantly lit? Mine aren't and it's not consuming any extra battery life.
freeza said:
I have it on mine too but it isn't as bad as yours... Are your data icons constantly lit? Mine aren't and it's not consuming any extra battery life.
Click to expand...
Click to collapse
data icons lit? you mean like 3g, wifi, bluetooth...etc well then no there not lit i turn all of those off unless im home nd i want to download an app off the market or go on fb which is rarely

[Q] WTH happened to my phone's internal storage?!

This afternoon I had around 800-900 MB of free storage in my phone's internal storage. Suddenly in the late evening, I got a notification that disk space is low. I checked the space usage and saw the remaining space is less than 50 MB! I did not use the phone since afternoon except playing Bubble Bash & Doodle Jump. What is more weird is within 7-10 minutes space came down to around 8MB!! I immediately restarted my phone and wiped cache and dalvik cache. This stopped the space auto-decrease weirdness but I did not regain my lost space back, and have no idea where it went!! I am using MIUI ROM at present and will really appreciate if someone can help me without me having to backup/restore my data. Thanks, Abhi.
It shows that some bad apps you installed were silently downloading or expanding something in the background. You have to trace back and narrow down from which app recently you installed caused this memory issue. Otherwise, a clean flash rom would be a good start.
^^Seems logical. However, my data plan expired one week back and I haven't reactivated it yet. So downloading is ruled out. Also, I have not installed any app in the past few days. So I don't get it why this will suddenly happen!! I also checked all the apps' data usage, and it was normal for all of them. Most probably I will end up wiping but I am still dumbfounded!!
Sometimes the data run even if it expired. Not sure how to explain this. Or some trojan/virus self expanding is resides in your system.
Installing anti virus might detect it. I'm using AVG full version anti virus. It scan every files installing or moving around the system or in the sdcard. So far so good..
Sent from my awesome Moto Defy: Stock Rooted Gingerbread 2.3.3 - XDA Premium
Had this problem a month ago, too.
I deleted some apps and rebooted 2 or 3 times and the problem was solved. But i don't know why.
Sent from my brain using my %s with CM7
farsight73 said:
Sometimes the data run even if it expired. Not sure how to explain this. Or some trojan/virus self expanding is resides in your system.
Installing anti virus might detect it. I'm using AVG full version anti virus. It scan every files installing or moving around the system or in the sdcard. So far so good..
Sent from my awesome Moto Defy: Stock Rooted Gingerbread 2.3.3 - XDA Premium
Click to expand...
Click to collapse
I have Lookout installed. Never got any alert so far.
UEman said:
Had this problem a month ago, too.
I deleted some apps and rebooted 2 or 3 times and the problem was solved. But i don't know why.
Sent from my brain using my %s with CM7
Click to expand...
Click to collapse
Can you tell me what were the apps that you removed?
No, I deleted just some of the apps I don't need hoping to get more free space.
Sorry, but I already said it was like a month ago or so.
I can't remember, but it was really strange and weird.
Ended up resetting!! This thread can be closed now!

USB Storage Data

I'm not sure if anyone else is having this problem, but my phone seems to store some apps' cache in "USB Storage Data." The result: some apps become ridiculously large in size. My Google Plus, Google Maps, 500px, and Between apps have gotten to over 1gb each! The worst part is that this area is not affected by clearing an app's cache, and I have yo delete the app's data to do anything. I would think that this phone would have some kind of automatic data clearing procedure or something? Why are really old Google plus posts, for example, being kept on my phone's memory long after I read them?? Also, this is causing my phone to become noticeably laggier over time. In fact, before my last reset a week ago, some apps had gotten so large, that the phone no longer loaded their sizes. If I go to the app info page, it just says "loading..." next to the various areas, and even after an hour of waiting, nothing appears. Thus, I am unable to clear cache/data! I've had this happen on 4.0.1, 4.0.2, and 4.0.4 and CM9...so every single OS I've had on the phone! Surely, others must be experiencing this problem? Or is everyone here changing roms every week? :S
Sent from my Galaxy Nexus using Tapatalk 2
P.S. I've looked up online, and the only topics I've found complain about Google+ USB Storage Data being too large, however, I'm noticing that many other apps are doing the same, as I mentioned. Is this an inherent flaw in ICS?
Sent from my Galaxy Nexus using Tapatalk 2
No. Maybe Google +, but not ICS.
I don't have even one app doing that.
Google Maps does it too though! The only difference is that Maps has a button to reset this memory within the app. There's still no way of doing it through settings. I feel like if a developer makes an app work this way and does not include a setting to reset this memory from within the app, it'll continue to climb indefinitely. Speaking of Google+, is there a way to reset that app's excess memory usage that climbs indefinitely? Its ridiculous that Google hasn't resolved this issue when it has been reported so many times.
Sent from my Galaxy Nexus using Tapatalk 2
This is definitely an issue on the Gnex (specially the int'l that is 16GB only). I am looking into getting the int'l Gnex and I'm looking into all these things. Perhaps I can do w/o Google+, but not w/o google Maps.
InvalidUsername said:
Google Maps does it too though! The only difference is that Maps has a button to reset this memory within the app. There's still no way of doing it through settings. I feel like if a developer makes an app work this way and does not include a setting to reset this memory from within the app, it'll continue to climb indefinitely. Speaking of Google+, is there a way to reset that app's excess memory usage that climbs indefinitely? Its ridiculous that Google hasn't resolved this issue when it has been reported so many times.
Sent from my Galaxy Nexus using Tapatalk 2
Click to expand...
Click to collapse
Of course it does. It caches what it is downloading for faster fetching.
Delete google +2.0
chestvrg said:
This is definitely an issue on the Gnex (specially the int'l that is 16GB only). I am looking into getting the int'l Gnex and I'm looking into all these things. Perhaps I can do w/o Google+, but not w/o google Maps.
Click to expand...
Click to collapse
Thank you! Finally some acknowledgment that I'm not the only person with this issue. Indeed, I do have the 16gb GSM version Are there any workarounds aside from flashing a new ROM every few weeks and losing all my data?
Sent from my Galaxy Nexus using Tapatalk 2
I would complain to the app developers you have issue with. Otherwise, clear data on the apps you have issue with. I am using the same data on my phone from over a month ago, and do not have this issue. It is likely I don't use the same apps as you, however.
These are temp files these apps work with. There is no real workaround other than what I posted above.
Thanks for your suggestion. There are, however problems with it. Namely, that it erases all app data, such as anything I've saved, etc. Also, the fact that once the USB Storage Data exceeds a certain number, the app info hangs up on "loading..." and the buttons to clear cache, and clear data are disabled. Even clicking uninstall hangs on "uninstalling..." This seems like a big flaw to me that I wish Google would address...
Sent from my Galaxy Nexus using Tapatalk 2
http://stackoverflow.com/questions/9942560/when-to-clear-the-cache-dir-in-android
Same problem, a solution without having to do a factory reset?
Anyone come up with anything here?

[Q] Very high mobile data usage reported by carrier, no evidence in phone

EDIT: The issue was the carrier's fault and not the OS
I found out yesterday that I breached the 5 GB limit of data usage for the month when the carrier completely cut my data connections.
I went to check the reported usage in the system settings and it just shows 687 MB used for the month, the highest usage app is facebook with just a little over 100 MB used.
Now here's some facts:
Running Ditto Note 3 v 3.2 (android 4.3) (based on XXUEMK9) (Baseband: N7100XXUEMJ9)
Never used tethering this month
I always keep 3G off at night and when I'm on WIFI
How do I find out what could have caused all this data usage?
The detailed connections report from the carrier will come in 2 months so I can't know anything yet from that, I'd like to try and figure out something now.
I will be getting a data plan upgrade that will allow me 500 more MB for the month but I'm afraid that if I don't do something fast I might end up wasting all the data again, for now I'm planning of clean flashing the newest release of the rom but I'd like to know if there is some app that will let me monitor data usage in a more detailed way as it seems the built-in android graph doesn't record this hidden data that was used.
Jackomel said:
I found out yesterday that I breached the 5 GB limit of data usage for the month when the carrier completely cut my data connections.
I went to check the reported usage in the system settings and it just shows 687 MB used for the month, the highest usage app is facebook with just a little over 100 MB used.
Now here's some facts:
Running Ditto Note 3 v 3.2 (android 4.3) (based on XXUEMK9) (Baseband: N7100XXUEMJ9)
Never used tethering this month
I always keep 3G off at night and when I'm on WIFI
How do I find out what could have caused all this data usage?
The detailed connections report from the carrier will come in 2 months so I can't know anything yet from that, I'd like to try and figure out something now.
I will be getting a data plan upgrade that will allow me 500 more MB for the month but I'm afraid that if I don't do something fast I might end up wasting all the data again, for now I'm planning of clean flashing the newest release of the rom but I'd like to know if there is some app that will let me monitor data usage in a more detailed way as it seems the built-in android graph doesn't record this hidden data that was used.
Click to expand...
Click to collapse
Go to settings > general > accounts then turn of auto sync.
Mufrad said:
Go to settings > general > accounts then turn of auto sync.
Click to expand...
Click to collapse
Auto sync is already off actually, I always do it manually (actually forget to do it manually), it should show up in the graph if it the culprit were auto sync
Check to see if photo syncing is enabled, google photo's, picassa etc.
I would also do a malware scan with a decent scanner like ESET.
TheATHEiST said:
Check to see if photo syncing is enabled, google photo's, picassa etc.
I would also do a malware scan with a decent scanner like ESET.
Click to expand...
Click to collapse
Photo syncinc is disabled, ESET found nothing.
try another SIM card if the same happen again. if not, there is something with operator.
wviegas said:
try another SIM card if the same happen again. if not, there is something with operator.
Click to expand...
Click to collapse
The operator confirmed that the 5 GB have been used, I must wait 2 months to obtain detailed reports though.
Still, something has to have happened on the phone, if it's the operator I have no way of proving it.
Jackomel said:
The operator confirmed that the 5 GB have been used, I must wait 2 months to obtain detailed reports though.
Still, something has to have happened on the phone, if it's the operator I have no way of proving it.
Click to expand...
Click to collapse
Maybe they have to prove the data is consumed by you.
Try to shut off the phone and remove the battery all night for a few days.
Jackomel said:
Photo syncinc is disabled, ESET found nothing.
Click to expand...
Click to collapse
Install a network monitoring app so you know exactly what is using what.
TheATHEiST said:
Install a network monitoring app so you know exactly what is using what.
Click to expand...
Click to collapse
Would they pick what the system graph wouldn't though?
I don't know how they are made, what if they just use the same data?
Can anyone confirm this?
Jackomel said:
Would they pick what the system graph wouldn't though?
I don't know how they are made, what if they just use the same data?
Can anyone confirm this?
Click to expand...
Click to collapse
https://play.google.com/store/apps/details?id=com.mobidia.android.mdm this app will tell you how much data you've used each day and whether it was wifi or mobile plan also give a detailed usage of each app data consumption and this doesn't register the same as what our phone does,it works independently,i've used this app when i was on ICS when detailed data consumption wasn't availble in ICS and then checking my carrier's consumption bill there were only 4-5 mb differences between what the app had registered and what the carrier had. install this for the time being till your month renews and starting the next billing cycle you'll have a better idea about your monthly usage
singhpratik87 said:
https://play.google.com/store/apps/details?id=com.mobidia.android.mdm this app will tell you how much data you've used each day and whether it was wifi or mobile plan also give a detailed usage of each app data consumption and this doesn't register the same as what our phone does,it works independently,i've used this app when i was on ICS when detailed data consumption wasn't availble in ICS and then checking my carrier's consumption bill there were only 4-5 mb differences between what the app had registered and what the carrier had. install this for the time being till your month renews and starting the next billing cycle you'll have a better idea about your monthly usage
Click to expand...
Click to collapse
Thanks for the suggestion!
Turns out that it was all the carrier's fault because it happened to several people at the same time, I was just the first to report it so they didn't know about it.
In the end there was nothing with the ROM, the data the system reported was exactly what I used, no more no less.

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