Related
re: Screen died? but green & red button lights on
Hi
I have a pda2K i-mate (HTC Blue Angel) but today it looks like the backlight died or its gone into some strange stealth mode
This problem was not caused by ROM upgrade etc, but possibly caused by slight shock (see below).
SYMPTOMS
Currently the screen is blank - no back light and no writing
I try power button - short press, long hold - still not working.
After soft reset
red (end call) and green (answer call) button lights come on
then 2 high pitch beeps 'de-neer'
then 2 lights off
press red key, both lights on
keypad lights works
after few secs idle lights off
press red, then normal pitch beep
After hard reset -
same as for soft
does that sound normal after soft/ hard reset?
but there is no picture at all - couldnt see splash screen or any flicker etc.
Do you think it's hardware or software fault?
or is this maintenance mode or something?
Read somewhere red light on constantly means defective battery, but is that the charge light? or end call light?
Can i change brightness somewhere? (without needing to see screen).
I've taken the battery out a few times, stick it back in after 10 or so mins, doesn't work.
will leave out over night if not sorted by then.
CAUSE:
Lying in bed, getting phone from jacket which was on chair
phone in pocket of jacket, picked up jacket, phone swung down and hit side of bed (not too hard) - pretty flush (but padded) i guess so maybe combination of buttons pressed simultaneously
active sync 4.1 works (managed to do full backup- won't use i know)
after hard resets its now on guest partnership
couldn't get mtty to work with it (after disabling activesync) - just said CLIENT CLIENT after pressing USB mode (didn't see WCE..USB...option)
(probably cuz not in bootloader mode - record button + power/standby + reset?)
Update: Got to type some commands in but dont think PDA was properly connected (no chargin light), or didnt see change in results.
downloaded latest ROM updates from club imate when try to run says wrong country id. Tried Arabic version too, also wrong country id.
Update: Tried standard partnership active sync connected then Rom update - PDA2k_WWE_14000_176_11200
Error 120: COUNTRY ID ERROR
DEVICE INFO
This unit is replacement from UK insurance company so not sure where they got it from. Guess what - insurance just ran out (they cancelled as claimed twice already!)
It's in pretty good newish condition - opened box March 2006, i think it had WMedia player 10 so guess is quite up to date, but can't get device data as can't execute file on ppc without seeing screen (unless other way).
I had chat session with club imate support
they asked for my IMEI, serial number and contact details. i think they told me to send to service centre or something but got a phone call at end, and the session timed out, great (one of those days!)
Any idea if it would be under warranty? Original purchase over 1 year, but this is a new unit from March 2006
How long do repairs take with imate - Ashford Kent centre?
Today has been a nightmare, i'm one of those people who doesn't eat / sleep / work properly until PC or PPC is fixed (sure most ppl here are too ) . I rely on both PC's for my e-commerce business. Normaly i find answers in forums, but today i've been going in circles...
spent over 7 hours searching so far, trial and error etc and can't find the exact solution, it's been fun but this permanent frown and dodgy gut is not very pleasant now - (sorry for moaning and rambling )
Thanks in advance for any tips or pointers
PS. I'm new here, great forum!
Might check out WM5 upgrade if get above working :S
the connectors come loose inside.
the connectors come loose inside.
It takes quite a bit of force to pull the screen ribbon connector off of the main board... you must have whacked the phone pretty good for this to happen. I guess if the backlight is not comming on anymore, then it could have happened. If this happened, you are in luck. Otherwise, it is something else.
Check out my new pics on dissasembly of your device at
http://wiki.xda-developers.com/index.php?pagename=DIS_BA_PICS
I still have to finish the post there... but it should help you I think.[/url]
yodafreak said:
Check out my new pics on dissasembly of your device at
http://wiki.xda-developers.com/index.php?pagename=DIS_BA_PICS
I still have to finish the post there... but it should help you I think.[/url]
Click to expand...
Click to collapse
Nice pics, don't mean to sound pedantic but that's a CDMA NM8 harrier in your guide not a GSM NM8 blueangel. Althought the overall shape is the same the sim card holder ( blanked off in the harrier ) is in a different place and the blueangel does not have a flash unit above the camera. The backup battery is socketed directly to the board and not on a fly lead also. But hey, all the screws are in the same places!
Richard
Nice pics, don't mean to sound pedantic but that's a CDMA NM8 harrier
Click to expand...
Click to collapse
DOH! You're right. I guess I found something that looked similar to the Audiovox PPC6600/VX6600 Harrier(CDMA) Blueangel(GSM) or whatever the heck they are calling this thing!
I figure the BA crowd can still use the info because there are many similarities (however, I can't get back into the page to edit, says 'page not found', using IE6)
Update:
Thanks guys for the pics much appreciated,
might still have to open it, but i thought i'd try the warranty route first.
So after getting an invoice for the my third replacement insurance unit (now faulty) i sent the PDA2K to the imate repair centre.
Few days later got a quote of £410.35 to repair the mainboard. (9 pounds to get it sent back with no repair)
Out of Warranty Reason
illegal Unlock
I called the repair centre and they said the warranty was rendered invalid because 3rd party software was installed that turned the IMEI numbers to zeros on the mainboard.
Now what does that mean?
a) Insurance company phone shop gave me a dodgy phone? :roll:
b) i installed some software that somehow did that (not that i'm aware of)
c) the repair centre just came up with a crap reason and high bill to stitch me up :twisted:
I've sent a fax to insurance company and email to imate support and will see what happens.
Anyone had a similar reason for out of warranty?
What does it mean when IMEI on mainboard all zeros?
Thanks again for help
Cheers
(PS Should this be a new thread now?)
One thing to throw back at them - why on earth would an i-mate device be locked in the first place for you to unlock it?
All zeros usually means the security area is corrupted. Doubt you need a new board BTW, just a flash with jtag.
Do a search for problems with SBE's repairs...
Richard
Thanks Richard will do a search,
heres what club imate had to say:
Dear Customer,
Thank you for your email and apologies for the delay caused. Regarding your query, please note that the unit was received in the service center with a null internal IMEI number which in turn void the warranty. Please note that the service center checks the device for any fault using professional tools and follow policies of the service center and their decision is final as for the warranty issue.
Regards
Technical Support - i-mate™
Click to expand...
Click to collapse
Brilliant
Hi ppl,
First of all, sorry for my bad english, cause i am from mozambique nd doest speak/write well english.
Lets go to the problem: i bought i Touch Diamond (new), 1 month later the backlight doesnt work , i cannt power on the phone cause i cant see nothing...... i need some help here, plzzzzz
when the backlight works, its work very dark i see something, nd the last thing i saw was this error:
MicropERROR
Microp Version Mismatch 0
Please update latest Microp firmware
Can u help me???
Thanks
i am waiting 4 ur answers...
I am sorry but I am quite sure that the only way to fix it is to ship it to htc to have it repaired.
It's an hardware failure.
Definitely hardware related and unable to be fixed via software of ANY kind.
I dropped my Diamond about 50cm to the floor and had exactly the same problem.
Seeing as my Diamond is out of warranty (and utilising my vast background in the repair of WSOD Hermes) I decided to pull my phone apart, press firmly on the screen-to-mainboard connector, and my phone was magically better!
No gaurantees, but I haven't had a problem since...long story short...DON'T drop the Diamond...it is crazy fragile!
Oki Fellows,
but i was searching in the web nd found some sites/foruns that say that problem its because the cel was flash wit other rom version, early my cel wasnt able to charge nd i send to our celphone operator (Mozambique Celular - MCel) to repair cause it was on warranty, thei repair it but some days later i had that problem.
Surely its a Hardware Problem????
When i had that problem i send an email to HTC Support, i think 2 weeks ago, but til 2daay i hadnt the answer, i want my touch diamond back, lool,
Thanks for help me...
I wil send again to my operator to see whats happen wit the cel....
[email protected]
**************************************************
http://www.fotolog.com/danny_3rdeye
I have bought HTC one x on monday. but it has got heating and lagging issue when I called in customer care then they asked IMEI no but both IMEI in the system info and on the box are different.
In device it displays 004999010640000.
First of all I don't know rooting or any custom Rom kind of thing. I'm currently using stock HTC sense 4.0.
Please someone get me out of this problem.
What I have to do now for claim the warranty?
Looks like a IMSI and not IMEI ..Please recheck ...and what sort of heating issues u toking abt ? While playing games the area around camera tends to get a bit heated ..Its Normal ...
I have this no by pressing *#06#
And my phone sometimes goes upto 55 while charging.
Yesterday it began to heat without using it and battery goes 74-9%.
And it restarted 4 times.
But how I claim warrenty with different IMEI.
Thanxx
Your baseband is corrupt or has been tampered with. That TAC prefix is a test one that shouldn't ever appear on a retail HTC.
All you can do is talk to HTC customer service and whoever you bought the phone from and give them the IMEI off the box whilst also explaining that the phone IMEI isn't valid.
But I m using custom HTC sense 4.0.
I never installed any Rom or something.
But retailer downloaded ics launcher,win7 launcher;and apple mac launcher .
Is it the reason for this ?
If it is then I have to talk with retailer.
deepkag said:
But I m using custom HTC sense 4.0.
I never installed any Rom or something.
But retailer downloaded ics launcher,win7 launcher;and apple mac launcher .
Is it the reason for this ?
If it is then I have to talk with retailer.
Click to expand...
Click to collapse
If you've not installed a custom firmware then there is no chance you broke it yourself. Regular apps can't alter it at all.
You'd need to have the bootloader in S-OFF mode or alter the RIL in your firmware to make it report that number.
The TAC for the One X is 35918804 so your IMEISV will be 35918804xxxxxxx.
IMEI on the box is exactly this kind....but on device its different.
& what is bootloader s-off mode ??please reply because I'm new in android field.
deepkag said:
IMEI on the box is exactly this kind....but on device its different.
& what is bootloader s-off mode ??please reply because I'm new in android field.
Click to expand...
Click to collapse
The bootloader in HTC devices usually prevents you from using custom firmware and altering the baseband. S-OFF = Security off = The ability to alter everything in the phone including the baseband.
How to check s-mode is off or on ??
I have issues due to overheating also...like accelerometer and keyboard not working sometimes after restarting device and front camera is very noisy photo looks like thousand of ants running on the face and distortion also.
But I can't claim the warranty due to this different IMEI no....
Who/where did u buy the phone from and maybe you can send it back under the cooling off period. If the imei number is wrong just explain that it was how your phone came! Btw, you haven't accidently swapped with another one X Have you? My wife and I did that when we ordered matching HTC desires.
Hope this helps a little
Sent from my HTC One X using xda premium
I have bought it from a retail store in India.
It's new and I didn't swap it till now.
But still I have got this defected piece.
Tiersten said:
The bootloader in HTC devices usually prevents you from using custom firmware and altering the baseband. S-OFF = Security off = The ability to alter everything in the phone including the baseband.
Click to expand...
Click to collapse
How to check it is on or off ??
Please tell me.
I'm really worried about this issue.
Sounds like someone has played with. it in the shop.
To check for S-OFF turn the phone on whilst holding volume down key and report back the infor seen on the screen.
I once got a xperia, the first to come out. It had been opened and returned. They assured me it was ok and was the last one left in the shop (o2) . I really wanted it there and then so I took it. It had issues so I returned it and got a desire from the 3uk shop in stead.
Not sure what consumer rights are like in India but I say return to shop and at least get the phone swapped. I find it helps to go when the shop is busy, they will soon return your phone while they are trying to sell more.
Let us know how you get on.
Sent from my HTC One X using xda premium
Sure...I will post after visiting the shop.
Thanxx.
pls look in the back side of the sim tray
Hey everyone its a miracle or something .
Today, at noon my phone restarts automatically 5 times and keep restarting till battery is completely drained but and its overheats to 62 degrees.
Then after when I restarted and check IMEI then I was shocked to see that it was same as on the box.
I don't know why this happened.
I'm not joking...its true.
And now I have to think about issues only.
How it is possible to change IMEI automatically ??
deepkag said:
Hey everyone its a miracle or something .
Today, at noon my phone restarts automatically 5 times and keep restarting till battery is completely drained but and its overheats to 62 degrees.
Then after when I restarted and check IMEI then I was shocked to see that it was same as on the box.
I don't know why this happened.
I'm not joking...its true.
And now I have to think about issues only.
How it is possible to change IMEI automatically ??
Click to expand...
Click to collapse
Take it back still. Your phone is still faulty and never should have done that.
deepkag said:
Hey everyone its a miracle or something .
Today, at noon my phone restarts automatically 5 times and keep restarting till battery is completely drained but and its overheats to 62 degrees.
Then after when I restarted and check IMEI then I was shocked to see that it was same as on the box.
I don't know why this happened.
I'm not joking...its true.
And now I have to think about issues only.
How it is possible to change IMEI automatically ??
Click to expand...
Click to collapse
Get it replaced bro.... and if the customer service executive from HTC denies, get to the manager or EMAIL them... but get it replaced, probably try first in the shop from where you bought it...
I gave in my phone for replacement/DOA (dun know what HTC service center would do..) I wanted to know that just in case if m lucky to get a D.O.A certificate which serial numbers are generally found flawless..
How do I check phone for the issues then n there at the store( Already been to thisthread) I wanted to know if i could check for other defects such as wifi defects..or any other defects like battery defect or any defects flaws or problems that You came across..
Also for those of you who have a flawless phone can help me know the serial numbers along with some information about the location that would be great..
Please help me with this..
Is it possible to get another phone with D.O.A. ..??seeing so many flaws in most of the devices m really not in a mood to get another HTC one X that is flawed and repeat the whole damn visiting the service center and calling the Customer Service to get them to process things..It's really very tiring job..n these service center morons have no clue what so ever about any of these flaws..Coz even after paying such a high prize you get faulty **** that's absolutely not tolerable..
Steve Stiffler said:
I gave in my phone for replacement/DOA (dun know what HTC service center would do..) I wanted to know that just in case if m lucky to get a D.O.A certificate which serial numbers are generally found flawless..
How do I check phone for the issues then n there at the store( Already been to thisthread) I wanted to know if i could check for other defects such as wifi defects..or any other defects like battery defect or any defects flaws or problems that You came across..
Also for those of you who have a flawless phone can help me know the serial numbers along with some information about the location that would be great..
Please help me with this..
Is it possible to get another phone with D.O.A. ..??seeing so many flaws in most of the devices m really not in a mood to get another HTC one X that is flawed and repeat the whole damn visiting the service center and calling the Customer Service to get them to process things..It's really very tiring job..n these service center morons have no clue what so ever about any of these flaws..Coz even after paying such a high prize you get faulty **** that's absolutely not tolerable..
Click to expand...
Click to collapse
They can issue a doa upto 14 days after you had bought the phone. I got a One x and the same day i noticed that the screen was loose. So i took it to the the HTC service center and showed the issue to them and they immediately issued a DOA. Returned the DOA and the faulty phone back to the shop from where i bought the phone and i got a new phone.
Just check the Edges of the screen for gap between the screen and the body. Even if the replacement is faulty you can still return it..
saranyan said:
They can issue a doa upto 14 days after you had bought the phone. I got a One x and the same day i noticed that the screen was loose. So i took it to the the HTC service center and showed the issue to them and they immediately issued a DOA. Returned the DOA and the faulty phone back to the shop from where i bought the phone and i got a new phone.
Just check the Edges of the screen for gap between the screen and the body. Even if the replacement is faulty you can still return it..
Click to expand...
Click to collapse
Is your phone working fine??what serial number is that??And is there a chance to get another phone like not another HTC one X but some other phone??
Steve Stiffler said:
Is your phone working fine??what serial number is that??And is there a chance to get another phone like not another HTC one X but some other phone??
Click to expand...
Click to collapse
Been using the new phone for the past 3 days and the new phone does not have any issues.
Serial no is HT24 series.
I doubt whether you'll be able to exchange for another phone. I think it depends on your shop/dealer. Generally they replace with the same phone only.
saranyan said:
Been using the new phone for the past 3 days and the new phone does not have any issues.
Serial no is HT24 series.
I doubt whether you'll be able to exchange for another phone. I think it depends on your shop/dealer. Generally they replace with the same phone only.
Click to expand...
Click to collapse
Actually the shopkeeper did change my device to Samsung galaxy S3..Didn't bother much about hox..
Hi Guys, I Writing this with saddest ever. i bought this phone, which was good. but during rooting. my device went bricked. i took the device to the service center and they took the phone on 5 - 10 -2017 and Now Returned the Phone on 19-10-2017. And it is not repaired. i told them i will give money but they told there is no parts available. the mother board is damaged with water, so please help me guys. :crying::crying::crying::crying::crying::crying::crying::crying::crying::crying::crying::crying::crying::crying::crying: . If anyone here can help me please
Lodge a online complain in Govt. Consumer forum with as much detail as possible. The complain should reach to Lenovo higher authority and they can provide a replacement.
how to?
souvikpal said:
Lodge a online complain in Govt. Consumer forum with as much detail as possible. The complain should reach to Lenovo higher authority and they can provide a replacement.
Click to expand...
Click to collapse
ok. but they are saying it is a water damage, and they found water inside my phone. so doing something like that will be good? And also i encountered a rain once one day before the damage.
gokulraj3 said:
ok. but they are saying it is a water damage, and they found water inside my phone. so doing something like that will be good? And also i encountered a rain once one day before the damage.
Click to expand...
Click to collapse
The handset may have water-detector substance inside, which will change its colour once the substance get in touch with any liquid. So, once the water detector is tripped, you'll loose your warranty even if the damage isn't caused by water.
Now if you want to repair it paying the required money, and the company refuses to do it, you can definitely lodge a complain because the handset is within support period.
it is better to buy other good device than mediatek... even i m frustrated with lenovo and mediatek... this is last phone with mediatek and now its goodbuy to mediatek ..
same here bro. . but my device is under warrenty ,so if they cant repair my device , will I get a replacement.
NO, they will telll
[email protected] said:
same here bro. . but my device is under warrenty ,so if they cant repair my device , will I get a replacement.
Click to expand...
Click to collapse
they will telll please wait.. i called the customer care, they also told me it is a new product so its parts have to come from other country so it is also having gst causing it to slow down in india.
not yet got the phone from the service center it is not yet ready because parts are not available,
I checked on Lenovo forums u didn't get ur device repaired yet . They repaired mine in 13 days(diwali off including) . Try to mail Lenovo service about ur issue . They will reply for sure.
Ya Bro, they are taking it tooo long.
[email protected] said:
I checked on Lenovo forums u didn't get ur device repaired yet . They repaired mine in 13 days(diwali off including) . Try to mail Lenovo service about ur issue . They will reply for sure.
Click to expand...
Click to collapse
i think i must go to the consumer court. i have done that too. emailes them in, called service center and customer care every day. they always say please wait, we understand. so i waitied, now it is almost 30 days when it is in 5-11-2017.:crying::crying::crying:
they also want me to pay for the products repair.
see that image file, you can seee my phone repair status. it says it is closed but the service center is telling it is an error.
37 days over.. parts are not available. what to do?
Take ur phone nd try to flash rom urself. . Lenovo is ****t . I'm also going to sell this phone on olx .
I got my phone back after 67 days of repairing.. from the Lenovo service centre and I paid them 4300 ruppee . Too much.. now also the camera in depth mode have started some issue. It is not have a perfect motion. And the serial number of the device went off.
gokulraj3 said:
I got my phone back after 67 days of repairing.. from the Lenovo service centre and I paid them 4300 ruppee . Too much.. now also the camera in depth mode have started some issue. It is not have a perfect motion. And the serial number of the device went off.
Click to expand...
Click to collapse
Now I may advice u to sell it on olx and get another device. Bcoz development of k8 note is ****. If u r in rooting flashing custom Roms u definitely not gonna enjoy it . I sold mine @12k