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Hi everyone,
New GN,
ITLF41
19250UGKL1
yakjuux
4.01
I've only unlocked it, haven't done anything else.
I was only replying to a text message and in the middle of text, GN froze and the screen went black with a white line across top of screen.
Seemed to occur while the auto-rotate function was trying to rotate screen.
I also noticed the auto rotate on my GN does not work well at all. Sometimes it does, sometimes it will not no matter how long I wait.
Nothing worked, had to pull battery.
Seems fine after replacing battery.
I wouldn't be concerned but for the fact that I was not using 3rd party apps or a different rom. The force 2d option is off.
Is maybe something funky with the GN auto-rotate feature in 4.01?
test4echo said:
Hi everyone,
New GN,
ITLF41
19250UGKL1
yakjuux
4.01
I've only unlocked it, haven't done anything else.
I was only replying to a text message and in the middle of text, GN froze and the screen went black with a white line across top of screen.
Seemed to occur while the auto-rotate function was trying to rotate screen.
I also noticed the auto rotate on my GN does not work well at all. Sometimes it does, sometimes it will not no matter how long I wait.
Nothing worked, had to pull battery.
Seems fine after replacing battery.
I wouldn't be concerned but for the fact that I was not using 3rd party apps or a different rom. The force 2d option is off.
Is maybe something funky with the GN auto-rotate feature in 4.01?
Click to expand...
Click to collapse
Yes, versions 4.0.2 and 4.0.3 fix a LOT of little issues with the GN. They really should've released the phone with one of those 2 versions rather than 4.0.1.
I don't think you should be too worried about battery pulls unless they happen more often than you like.
Just like a computer...rebooting or pulling the battery at least once a week is recommended!
sent from my Nexus Prime
Simer03 said:
Just like a computer...rebooting or pulling the battery at least once a week is recommended!
sent from my Nexus Prime
Click to expand...
Click to collapse
? when do you pull a battery out of a computer?
... haven't received a reboot since day one.
OJ in Compton said:
Yes, versions 4.0.2 and 4.0.3 fix a LOT of little issues with the GN. They really should've released the phone with one of those 2 versions rather than 4.0.1.
I don't think you should be too worried about battery pulls unless they happen more often than you like.
Click to expand...
Click to collapse
Ok great!
This is my first smart phone EVER....lol
Its a tough go catching up with all I've missed.
Thanks!
Simer03 said:
Just like a computer...rebooting or pulling the battery at least once a week is recommended!
sent from my Nexus Prime
Click to expand...
Click to collapse
You really shouldn't be forcefully pulling the battery every week, that's terrible advice!
Goddamn it.....that's why I said "reboot" first! Lol!
sent from my Nexus Prime
Simer03 said:
Just like a computer...rebooting or pulling the battery at least once a week is recommended!
sent from my Nexus Prime
Click to expand...
Click to collapse
I'm a Network Admin for a large School Board. I know its strange I know nothing about smart Phones but I do know much about Wireless/Routers/switches and Computers.
If your rebooting computers once a week something is amiss....lol
I have servers and clients that have uptimes of 1 year+ before an update requires me to down a server or re-image a client.
In my case, if what had happened to my NEW GN happened on one of my OES2 Linux servers, Id be scrambling until the issue was found and fixed and i'd be none to happy.
But alas, a server is not a cell phone.
I hope it was a just a freak isolated incident.
You guys...I wasn't saying that u HAD to...if u HAVE to, then there's problems....but if u do it just because, it'll get rid of the little things, like the bug he has
sent from my Nexus Prime
Simer03 said:
You guys...I wasn't saying that u HAD to...if u HAVE to, then there's problems....but if u do it just because, it'll get rid of the little things, like the bug he has
sent from my Nexus Prime
Click to expand...
Click to collapse
LMAO...agreed!
I work for tmobile, at&t and Verizon! I've dealt with dumb little bugs that people have....pulling the battery is the first thing I tell them to do and 99% of the time, it fixes their bug! So why not just save yourself the time and be one step ahead of the phone!?
sent from my Nexus Prime
Simer03 said:
I work for tmobile, at&t and Verizon! I've dealt with dumb little bugs that people have....pulling the battery is the first thing I tell them to do and 99% of the time, it fixes their bug! So why not just save yourself the time and be one step ahead of the phone!?
Click to expand...
Click to collapse
One very simple reason: If you pull the battery in a bad moment, e.g. right when the hardware is writing something to the Flash memory, you might (soft-) brick your phone and lose all the data on it.
Simer03 said:
I work for tmobile, at&t and Verizon! I've dealt with dumb little bugs that people have....pulling the battery is the first thing I tell them to do and 99% of the time, it fixes their bug! So why not just save yourself the time and be one step ahead of the phone!?
sent from my Nexus Prime
Click to expand...
Click to collapse
Well because,
If I have to keep pulling the battery (which is NOT occurring thankfully so far) then I would say something is wrong and its not just a software bug. I would call it a blue screen of death in computer terms.
That could be anything from a hardware fault (Memory/CPU/IO sub system..etc) That would for me, mean taking it back.
A hard reset may temporarily fix the issue. But it doesn't solve the underlying problems.
I'm hoping the error was a one off. If it never occurs again, then we're good to go.
If it does, its goin back.
Same thing happened to me, the weird thing is it happened right after I completely reset the phone...
Sent from my Galaxy Nexus
big samm said:
Same thing happened to me, the weird thing is it happened right after I completely reset the phone...
Sent from my Galaxy Nexus
Click to expand...
Click to collapse
Yea its strange...
In my case the Auto rotate feature seems to be the common theme for funkyness.
Sometimes its quick, less than a second, sometimes it doesn't move at all.....
Then, a hard lock.
I realize that 4.02 and .03 fix some bugs but I have the Canadian ver. and google is not gonna update OTA for my NG.
I'm not ready for the whole, flash to "google's" stock rom yet. I just learned to unlock it...lol. If it locks again i'll try that. If it don't i'll leave well enough alone.
Oh by the way, to the Admins, sorry for not posting in the Q&A section. I though i was in the Q&A, my mistake.
Please by all means move the thread.
zephiK said:
? when do you pull a battery out of a computer?
... haven't received a reboot since day one.
Click to expand...
Click to collapse
Actually, I have to replace cmos batteries all the time.
Usually they are good for 4 or 5 years but sometimes not.
Some people don't know what "Hit F1 to continue" means and I get calls all the time.
So yes, its quite common to have to pull a bad battery when dealing with 2,000+ PC's ...
Simer03 said:
I work for tmobile, at&t and Verizon! I've dealt with dumb little bugs that people have....pulling the battery is the first thing I tell them to do and 99% of the time, it fixes their bug! So why not just save yourself the time and be one step ahead of the phone!?
sent from my Nexus Prime
Click to expand...
Click to collapse
Because I use a otterbox with my Galaxy Nexus and it's not very pleasent to keep taking my phone out of it's hard shell case and putting it back in?
Pulling the battery is always a last resort. If the phone is frozen, that is fine to pull the battery or you can hold power on the phone and it'll turn off by itself (not sure if this is in the GN but it was in Galaxy S1).
@test4echo: That's not the experience of a daily person. Not everyone deals with 2,000+ people on computers.
zephiK said:
@test4echo: That's not the experience of a daily person. Not everyone deals with 2,000+ people on computers.
Click to expand...
Click to collapse
You are correct. Its not a common everyday thing for most.
I was just suggesting a legit reason for why anyone would need to pull a computer battery.
On another note, i agree with you that having an otterbox case makes it even more of a pain to have to pull the battery.
I just had another freeze up while trying to get back to the main page using the launcher.
Im getting worried now. I've had this phone for 2 weeks and it was great until today....
I think I'm gonna bring it back to virgin just to be safe before my 30 days is up.
If its just software then the new one will do it as well but at at least I'll know thats what it is and either wait for samsung updates or update manually.
Again....nowhere in my response did I say u HAVE to pull the battery every week....I simply said its best if u do, nobody is gonna force u to! But when u do get a bug...pull that battery, and if it keeps happening, send it for warranty...simple
sent from my Nexus Prime
I have an extremely annoying issue. I've seen some posts reporting this on various boards, but it seems most people throw a default answer out there that it's a hardware issue. I'll explain why I don't think that's the case.
The menu that comes up with you press the "menu" capacitive key has been popping up and down rapidly and repeatedly when I'm in a low signal area. This didn't start happening until after Samsung/Sprint fixed the LOS issue. I'm thinking it has something to do with the way they fixed it, which I don't have any technical or general knowledge of. Most of the time, the screen and keys will not be responsive unless I hit the power key to turn the screen off and turn it back on. It's even more annoying since it vibrates everytime the key is "pressed". I don't think this is simply a hardware issue as the only time this presents itself is the same times the LOS issue used to. I'm sure it's tied to that fix somehow.
Is anybody else having this issue? This may be a long shot, but I installed the LOS Checker zip, (I forgot which dev created it), and never uninstalled it, but I've upgraded many roms since then and don't think it would still be installed.
If any of you do have this issue, did you ever install that LOS Checker zip?
Rom= Blazer Rom EL29 v3.8
Kernel = rogue 1.4.1
Started happening to me recently as well. Im running Calks still on GB with ICS theme. I haven't paid attention to my signal when it happens but you are right, turning off the screen does stop it momentarily. I agree this may not be a hardware issue as well. I've just been bearing it because I plan on changing phones soon anyway.
Edit: It just started happening after this post. Signal was at 1 bar...
Epic-ly tapped from my Galaxy S II
Zoidpilot said:
Started happening to me recently as well. Im running Calks still on GB with ICS theme. I haven't paid attention to my signal when it happens but you are right, turning off the screen does stop it momentarily. I agree this may not be a hardware issue as well. I've just been bearing it because I plan on changing phones soon anyway.
Edit: It just started happening after this post. Signal was at 1 bar...
Epic-ly tapped from my Galaxy S II
Click to expand...
Click to collapse
Did you happen to install this? http://forum.xda-developers.com/showthread.php?t=1326569
Happens to me too. Menu button hitting itself at random times.
Sent from my SPH-D710 using xda premium
I have this same issue. I never realized it correlated with low signal. The issue cropped up 3 times today and each occurrence was with low signal. Good eye sir.
Do any of you undervolt or use a kernel that runs less than standard voltages?
My device is undervolted quite a bit and was wondering if it may be part of issue as i don't remember having this problem prior to that.
I am removing my undervolts and will report back if i still have this issue.
Sent from my SPH-D710 using Tapatalk
I'm on stock rooted. Always happens on different occasions. I just turn the screen on and off and usually it'll fix the problem
Sent from my SPH-D710 using xda premium
I was gonna post the same thing I just realized this morning that it always coincides with low signal
Sent from my SPH-D710 using xda premium
I think its a hardware issue. Im running the same setup on my replacement phone and haven't had the issue since.
I experienced this ever since I got the phone back in september but I didn't wise up until the 14 day period ended. there are two threads in the Q&A section concerning this, one that i started and another that i contributed to.
I would be trying to text and the menu button would pop up and i would accidently hit something on the menu that came up bc the button spazzes out randomly and consecutively and sometimes for a solid 5 seconds, but like the rest of you im sure, it wasnt confined to any single app so it was impossible to find one thing to blame. it would have to be something system-related or hardware-related (btw i did flash the LOS checker some time ago)
I believed the low signal theory for a while, as well as having a corrupted flash. but I experienced the spasms with full bars of service AND after a complete Odin restore to stock everything without restoring any of my past data whatsoever. thus I deferred to the "default" that it is hardware-related.
that was months ago.
I got so fed up with it, i decided to do anything to make it stop. So, I recently opened up my device and took everything apart and found that the water indicator just above the capacitive buttons had been activated. keep in mind I DID NOT EVER have any encounter with water. in fact, the other water indicators were perfectly undisturbed. this pissed me off because that means there might have been an accident or something while they were being manufactured that would have damaged the button - idk just another theory.
This is my main piece of evidence supporting my claim that it is hardware-related:
I ended up breaking the screen trying to separate the glass from the digitizer (stupid, I know bc theyre fused together) so I ended up buying a new screen/digitizer. put it in myself. i haven't had it since. I'm running the EXACT same set up as before I replaced my screen and its been about a week and no instances. I would be experiencing the sporadic menu button randomly, several times a day but it has completely disappeared.
i suggest to you all: bring it in to Sprint if you bought it from them or invest in a new screen off ebay if you bought it from a 3rd party seller (Amazon, wirefly, letstalk), i got my new screen for $65 shipped and it was in pristine condition. now im living a happily-ever-after ending
i'll keep a close eye on this thread to help you all with your endeavors/theories though
if any of you plan on opening up ur device, i suggest you do some homework so as not to destory your phone - its still an amazing device. or you can just ask in this thread and i can give tips to everyone
good luck!!
Thanks for all the updates.. I've noticed I'll sometimes get this error, but my phone will be showing full bars where I KNOW I have a poor signal.. for instance, my elevator at work..
Is there any sort of logging app I could run and go into an area I know this will happen to find out what's going on?
IsThisOneTaken said:
Thanks for all the updates.. I've noticed I'll sometimes get this error, but my phone will be showing full bars where I KNOW I have a poor signal.. for instance, my elevator at work..
Is there any sort of logging app I could run and go into an area I know this will happen to find out what's going on?
Click to expand...
Click to collapse
sometimes the signal bars are inaccurate (like you described). your true signal is found in settings>about phone>status>signal strength. 0-1 bars is really about -90 to -100 dBm
devs use logcats to analyze issues with the internals
http://forum.samdroid.net/f38/tutorial-how-get-logcat-example-check-battery-drain-2543/
I just checked a few other boards and it seems a number of people have confirmed it correlates wih low signal. There are a few people that keep popping up on multiple threads stating it's a hardware issue, only because a new screen fixed it. I would be fine with that logic if there weren't so many people stating it correlates with low signal. Also, it seems most people haven't really experienced this issue until after the LOS fix. Now, at the same times I used to have LOS issues, I now have this. I'm guessing it has something to do with internals and whatever they did to update it may be separate from modems or roms, since people have gone back to stock and still experienced this issue.
I haven't done a search, but is there an information source that states exactly what Samsung did to address the LOS issue?
I'm going to ODIN back to the original shipped EG30 package and test it out.. I never did OTA updates.. always through ODIN, etc. I'm going to see if I update through OTAs if anything is different. I'll report back.
I had experienced it since around the 1st week of october. i didnt have los fixed until i flashed chris41g's experimental kernels, not sure when all that was though. i was convinced it was related to signal too, but i would still happen on the highway/in public with 3 bars of 4g and ~50-60 dBm
would be interesting if you figure it out though
Yea I ODIN'd back to EG30 and now OTA'd to EL29.. no issues yet but we'll see tomorrow when I'm in elevators. After doing all this, I realized I probably need to do a full EEPROM reset and then go through this... don't really feel like doing that tonight though.
Im pretty sure this is in fact a samsung phone issue in general. I came over to sprint and the e4gt from verizon and the fascinate. I loved that phone, but it had this exact same issue. I have not in fact had it happen to me so far with the e4gt yet. I have a sneaking suspiscion that this issue goes hand in hand with undervolting, but thats just my own personaly theory.
Sent from my SPH-D710 using Tapatalk
Happens to me on the rare occasion as well. Might be an issue with the phone?
I called this one during the LOS era. It definitely occurs in low signal areas. I could never get LOS so I went into known dead spots and sure enough those random pop ups happened
Sent from my Nexus S 4G using xda premium
*Luke* said:
Im pretty sure this is in fact a samsung phone issue in general. I came over to sprint and the e4gt from verizon and the fascinate. I loved that phone, but it had this exact same issue. I have not in fact had it happen to me so far with the e4gt yet. I have a sneaking suspiscion that this issue goes hand in hand with undervolting, but thats just my own personaly theory.
Sent from my SPH-D710 using Tapatalk
Click to expand...
Click to collapse
I noticed there were a few other threads on Samsung devices with issues.... hmmm. Did you ever try limiting your underclocking to a higher clock speed? This may be a noob question but for the EG4T, is anything less than 800mhz considered underclocking?
JohnCorleone said:
I called this one during the LOS era. It definitely occurs in low signal areas. I could never get LOS so I went into known dead spots and sure enough those random pop ups happened
Sent from my Nexus S 4G using xda premium
Click to expand...
Click to collapse
I believe I remember seeing your post haha... I'll see what I can do if I mess around with clock speed.
I've been having an issue with my softkeys (settings, home, etc...). They will randomly press opening settings, going back and opening the recent apps. Usually it does a combination of all of them and the only way to fix it is to turn off the screen and turn it back on.
I first thought this was a rom problem and switched to a new one. This didn't help so I believe it has to do with hardware. I looked up online and people say that it is a screen or battery problem. So I flashed to stock ICS and brought it into sprint, the guy was nice and stuff but he said he couldn't do anything unless we could make it happen. It wouldn't do it, so he couldn't do anything about it.
I'm wondering if it actually is a software issue or something that I'd be able to fix myself. Has anyone had any problems like this? It's not too often but often enough to be annoying. Any help would be nice.
Thanks in advance
I've heard pepper have issues with soft keys in low signal areas but never heard of that issue.. When you left the store did you have the problem on stock ics still
-TeaM VeNuM Like A Boss
Well, I flashed back to Paranoid when I got back home and so far I've had no problems. I haven't been using my phone though, I'll have to see how this goes.
MiguelHogue said:
I've heard pepper have issues with soft keys in low signal areas but never heard of that issue.. When you left the store did you have the problem on stock ics still
-TeaM VeNuM Like A Boss
Click to expand...
Click to collapse
I have the issue of menus open and close in all apps and from home screen in low to no signal areas. Some times making the phone unusable. If I turn mobile data off seems to cure the random menu opening issue... Becomes 1/2 a phone... No data and 10 a month for... What oh ya high speeds data... Used to get 10 Meg download on 4G until a couple months ago.. Now only getting 700K, I think the Sprint tower near my house was stolen lol is that a word? FI27 is out, might help. My phone has been flagged for liquid damage so hard to find out if it's a hardware problem causing the menu issues. My upgrade isn't until May so I will make the most till then. NOTE 2? Little Rant in your thread OP... Sorry
Sent from my SPH-D710 using Tapatalk 2
I don't mind the rant
I think it may have something to do with signal however. I was at work today and I got a bunch of random presses again. There was a good sized storm and I only had a bar or two. I'm also still wondering if it is software but I cant even stand to use stock ICS to see if it happens, if I couldn't use custom roms I don't think I would even own an android phone.
I was at the gym last night... 1 to no bars, menus and soft keys started poping like crazy... Turned off mobile networks.. 3G data and not one more Phantom menu press... If I wasn't so lazy I would use a custom prl and roam control... Bet that would cure my low signal areas. I will test that theory soon.
I had same menu action when I Odin stock el29 GB, with all modems I flashed
Sent from my SPH-D710 using Tapatalk 2
Xynche said:
I don't mind the rant
I think it may have something to do with signal however. I was at work today and I got a bunch of random presses again. There was a good sized storm and I only had a bar or two. I'm also still wondering if it is software but I cant even stand to use stock ICS to see if it happens, if I couldn't use custom roms I don't think I would even own an android phone.
Click to expand...
Click to collapse
I have use menu other Android devices my first phone was a Samsung moment, i rooted all my phones and i 've never had this problem, i even called Samsung and they say its sprints network not software or hardware, so i will take my phone to another store to see if i have better luck
I was experiencing the same problem on Gamer Mod. Even reflashed after fully wiping everything and still had it happening... was using apex launcher...but never happened to me before. Anyway wiped again and flashed back to blue kuban and its gone.
Shame because I really liked gamer mod.
Sent from my SPH-D710 using XDA
I don't see how a network can cause an issue like this though.
Also, I've tried wiping and flashing multiple roms on everything from GB to JB and still the same thing.
It is a low signal issue. The end. Only solution.. Get it replaced. My co worker had it. So I had first hand experience with it.
Sent from my SPH-D710 using xda app-developers app
When I brought it in he said he can only do something if we could duplicate the problem. Should I call Sprints call center and see what they can do? Would they already know about the problem or are they going to pretend like they've never had an issue like it. Do I have to flash back to stock ICS or do they not care? Sorry about the questions, I'm just pretty new to having my own phone plan and my own problems and don't really know how to deal with them yet.
Xynche said:
When I brought it in he said he can only do something if we could duplicate the problem. Should I call Sprints call center and see what they can do? Would they already know about the problem or are they going to pretend like they've never had an issue like it. Do I have to flash back to stock ICS or do they not care? Sorry about the questions, I'm just pretty new to having my own phone plan and my own problems and don't really know how to deal with them yet.
Click to expand...
Click to collapse
You have to unroot the phone or they will say the rooting its causing this problem or even worse they will say it's big no no to root phones and they will invalidated your warranty, show them this video http://www.youtube.com/watch?v=xKG-iq4XezU so they get an idea what the problem is
That is really odd, hadn't heard of that before. I instantly thought hardware, but it sounds like it has been proven otherwise. Is your device under warranty? If so, could be worth the hassle of a replacement, otherwise sprint call center is pretty worthless in general. They will give you pre made responses and tell you they were not aware of any such issue unless you get someone who actually gives any kind of a crap haha. Good luck! Be sure to post any updates!
Xynche said:
When I brought it in he said he can only do something if we could duplicate the problem. Should I call Sprints call center and see what they can do? Would they already know about the problem or are they going to pretend like they've never had an issue like it. Do I have to flash back to stock ICS or do they not care? Sorry about the questions, I'm just pretty new to having my own phone plan and my own problems and don't really know how to deal with them yet.
Click to expand...
Click to collapse
The only way to duplicate the problem everytime on my phone is to go to a low signal area. Ask the Sprint tech to go with you maybe buy them a cup of coffee and a donut.
Sent from my SPH-D710 using Tapatalk 2
Xynche said:
I've been having an issue with my softkeys (settings, home, etc...). They will randomly press opening settings, going back and opening the recent apps. Usually it does a combination of all of them and the only way to fix it is to turn off the screen and turn it back on.
I first thought this was a rom problem and switched to a new one. This didn't help so I believe it has to do with hardware. I looked up online and people say that it is a screen or battery problem. So I flashed to stock ICS and brought it into sprint, the guy was nice and stuff but he said he couldn't do anything unless we could make it happen. It wouldn't do it, so he couldn't do anything about it.
I'm wondering if it actually is a software issue or something that I'd be able to fix myself. Has anyone had any problems like this? It's not too often but often enough to be annoying. Any help would be nice.
Thanks in advance
Click to expand...
Click to collapse
http://forum.xda-developers.com/showthread.php?t=1877155&highlight=ghost
Ok, before I call in I have one last question. Will they send me a loaner phone? I need my phone for work and what not so if I cant get something temporary then I'm not even going to be able to send it in.
Not sure if this will answer your question but a co-worker recently had to take his OG EVO in for service. They gave him a loaner phone, an EVO 3D.
My wife's E4GT had the same phantom soft key issue. It was recently replaced due to another unrelated issue and so far, no issues.
Sent using my HTC EVO 4G and a magic wand
Very last question, I promise. Should I call Sprint or call Samsung directly? I'm most likely going to try and get it replaced this weekend. Hoping that everything goes well.
Short of a sledge hammer or selling the phone is there any remedy?
Phantom keys were crazy on my phone yesterday. I hadn't seen the problem very much in a week or so. I have no idea what was going on, but cleared dalvik cache and that seemed to help. No problems with it today. I wish I could figure out a correlation besides poor signal.
I have been having a lot of problems with my new honey, namely in the signal department! I went through a whole thing with it right after activation...it worked, then didn't, then did...etc. A chat session, phone call, & 2 trip to the actual store (all in 1 day!) resulted in them doing a factory reset and sending me on my looney way. It seemed to have helped, for about a day and a half. Now it is dropping signal again! It seems to do so, sometimes, when I have the wifi on. But then sometimes not (I'm not sure if wifi is culprit or coincidence.)
The ATT store employees said I may have changed a setting (I'm sure I didn't as I don't know of any setting that would even cause that!) and also "explained" my signal will naturally fluctuate...(They think I am an idiot, obviously and of course the phone was working fine when I was there...duh!) They also gave me a new sim card.
I *really* want to love this phone! But I'm finding it frustratingly undependable. Texts won't send when I need them to. I'm not getting them either, always. Voice is hit or miss when it drops (sometimes it works, sometimes not.) I have ALSO noticed the signal is not as strong as my old beloved Cappy. That thing was a horse (and I'm thinking of going back to it if this new one doesn't wise up!) Seriously, $300 bucks for a brand new phone & it can't keep a proper signal?
Is it the radio? Is it the software (still 100% stock, unrooted)? Should I make them give me a new one? What if it doesn't work, either? Flashing it to fix the issue is fine for me, but I've been holding out for multi-view before I get flash-crazy. lol Not to mention I may have to return it so better to not mess with it [yet]. I'm very frustrated & tired of getting looked upon like I'm the typical woman idiot who is not as smart as her new smartphone!!! I am NOT imagining it!!!
k.babymamma said:
I have been having a lot of problems with my new honey, namely in the signal department! I went through a whole thing with it right after activation...it worked, then didn't, then did...etc. A chat session, phone call, & 2 trip to the actual store (all in 1 day!) resulted in them doing a factory reset and sending me on my looney way. It seemed to have helped, for about a day and a half. Now it is dropping signal again! It seems to do so, sometimes, when I have the wifi on. But then sometimes not (I'm not sure if wifi is culprit or coincidence.)
The ATT store employees said I may have changed a setting (I'm sure I didn't as I don't know of any setting that would even cause that!) and also "explained" my signal will naturally fluctuate...(They think I am an idiot, obviously and of course the phone was working fine when I was there...duh!) They also gave me a new sim card.
I *really* want to love this phone! But I'm finding it frustratingly undependable. Texts won't send when I need them to. I'm not getting them either, always. Voice is hit or miss when it drops (sometimes it works, sometimes not.) I have ALSO noticed the signal is not as strong as my old beloved Cappy. That thing was a horse (and I'm thinking of going back to it if this new one doesn't wise up!) Seriously, $300 bucks for a brand new phone & it can't keep a proper signal?
Is it the radio? Is it the software (still 100% stock, unrooted)? Should I make them give me a new one? What if it doesn't work, either? Flashing it to fix the issue is fine for me, but I've been holding out for multi-view before I get flash-crazy. lol Not to mention I may have to return it so better to not mess with it [yet]. I'm very frustrated & tired of getting looked upon like I'm the typical woman idiot who is not as smart as her new smartphone!!! I am NOT imagining it!!!
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Click to collapse
I would definitely take it back and make them give you a new one.
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Sounds like your antennae is shorting out or something like it wasn't soldered properly or the cable isn't secure. Would explain why WiFi affects it. I'd go there and demand a replacement and if they don't wanna budge your within 30 day no questions return. Then go to a diff store and get a new one. I really don't see it being a software issue.
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cjsspape said:
Sounds like your antennae is shorting out or something like it wasn't soldered properly or the cable isn't secure. Would explain why WiFi affects it. I'd go there and demand a replacement and if they don't wanna budge your within 30 day no questions return. Then go to a diff store and get a new one. I really don't see it being a software issue.
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Is it possible that whatever the problem was, it miraculously resolved itself? I had it drop signal two more times since this post, then nothing since. It's been working perfectly. I hate to keep it if it might arise again but I hate to return it if it was some weird fluke thing.
This may or may not be related to the above problem: has anyone noticed their reception is not as good as on a previous device? I had a Cappy and it always got great signal. I noticed this one is not as strong in the same places I previously visited with my old phone. Although admittedly, it seems to be improving. Does that even make sense or is even possible? Just like me, my phone has to be the goofball of the bunch!
k.babymamma said:
Is it possible that whatever the problem was, it miraculously resolved itself? I had it drop signal two more times since this post, then nothing since. It's been working perfectly. I hate to keep it if it might arise again but I hate to return it if it was some weird fluke thing.
This may or may not be related to the above problem: has anyone noticed their reception is not as good as on a previous device? I had a Cappy and it always got great signal. I noticed this one is not as strong in the same places I previously visited with my old phone. Although admittedly, it seems to be improving. Does that even make sense or is even possible? Just like me, my phone has to be the goofball of the bunch!
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Haha I'm glad its working better but I still think it may be hardware related. I get better signal now with this device then my sIII or my note before it. Have ya done anything to your phone at all? Root mod etc?
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cjsspape said:
Haha I'm glad its working better but I still think it may be hardware related. I get better signal now with this device then my sIII or my note before it. Have ya done anything to your phone at all? Root mod etc?
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Nope. I've done nothing because I'm having this returning debate. lol I'm itching to though!
This is classic "my car doesn't work so take it to the garage then it works fine and they will make fun of you" If I do return it what do I say? It is documented about my "troubles" as per the ATT phone rep. Though if I can't reproduce the problem they're just going to send me on my way, I'm afraid.
k.babymamma said:
Nope. I've done nothing because I'm having this returning debate. lol I'm itching to though!
This is classic "my car doesn't work so take it to the garage then it works fine and they will make fun of you" If I do return it what do I say? It is documented about my "troubles" as per the ATT phone rep. Though if I can't reproduce the problem they're just going to send me on my way, I'm afraid.
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With enough "negotiating" they'll take it back haha. Plus are you still within your no ask return window? Just explain how its sporatic but annoying to the point its not functional for reliable use and they should do something within their power to help ya out
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k.babymamma said:
Nope. I've done nothing because I'm having this returning debate. lol I'm itching to though!
This is classic "my car doesn't work so take it to the garage then it works fine and they will make fun of you" If I do return it what do I say? It is documented about my "troubles" as per the ATT phone rep. Though if I can't reproduce the problem they're just going to send me on my way, I'm afraid.
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You spent enough money on the device, you should be absolutely happy with it, not apprehensive. If you wait past the return date, it's going to sit in the pit of your stomach for 20 months and ruin your enjoyment of it until you can upgrade again. Not worth it. Smile your brightest smile, walk into the store, very nicely tell them that you've had multiple issues and the AT&T phone reps said to go in and ask for an exchange. That's it. They're going to count on you being intimidated and going away. Smile, be nice, and don't be intimidated.
If they say you have to reproduce the problem, invite them to spend the day with you. The Note 2 is amazing and you shouldn't settle if you believe your hardware is having problems.
UserNamer said:
You spent enough money on the device, you should be absolutely happy with it, not apprehensive. If you wait past the return date, it's going to sit in the pit of your stomach for 20 months and ruin your enjoyment of it until you can upgrade again. Not worth it. Smile your brightest smile, walk into the store, very nicely tell them that you've had multiple issues and the AT&T phone reps said to go in and ask for an exchange. That's it. They're going to count on you being intimidated and going away. Smile, be nice, and don't be intimidated.
If they say you have to reproduce the problem, invite them to spend the day with you. The Note 2 is amazing and you shouldn't settle if you believe your hardware is having problems.
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Yes. I have decided to take it in later today, as my 14 days is up on Friday. I hope they have stock of them. Anyhow...I have another question. If a phone is sitting still with no movement (and the weather is good, lol) will there be variations in signal strength? I get 3 bars with 4G showing, then it drops to one tiny bar. Sometimes the 4G disappears then reappears. The it will go back up to 4 bars. All in the course 5 minutes! I do realize signal will vary with movement but will it if your phone is just sitting there?
I am trying to experiment a little. I just realized/remembered that I had (uneventfully) dropped my phone (not hard, in-case) about the same time as my dropped signal problem pretty much resolved itself. So then I was like, hmm, maybe there IS something loose inside. I've tried gently shaking/jarring it here on my desk, coincidentally with the bars dropping back to just 1 as a result. But then again it may be coincidental as they are seeming to waiver A LOT. I just wondered if it is normal.
I never really stared at my old phone (Galaxy1) here at my desk but I'm almost positive it always had more than 1 bar at this same location and I never noticed it waiver like this one. But like I said I never had to make myself stare at it to check, either! lol Just wondering if someone knows a little more about cellphone signal 101 than me.
I have the issue of no 4G HSPA+ but I can get a strong LTE signal when in an LTE reception area. I'm wondering if you are in an LTE area and can get LTE? Where are you located?
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I have noticed problems with my GN2 as well. Mine shows I have signal but my data stalls or doesn't seem to work as it should. I'm in an area where there shouldn't be any problems. Only seems to happen in non LTE areas. Whenever I have LTE signal this thing is blazing fast.
Sent from my Nexus 7 using XDA Premium HD app
Update: Took the phone in. Basically, they had never heard of the issue with this phone. But...I walked away with a replacement. So far so good though I've had it only a few hours. The girl was very nice & explained even though I was borderline limit she would take care of me. I told her I received it Fri the 9th but she said they were basing the 14 days on the 7th! I said I didn't physically have it till the 9th! Jeeze. Moot point since she was going to take care of it anyhow but it just concerned me how (corporate) att could chop 2 days of my in-store return time!
So no, I'm not in LTE land, unfortunately. 3g H+ & E only though I can't complain about the coverage or speed. Good enough for me 4 sure.
The signal bars waivered quite a bit even while in the store. They said while some fluctuation is normal it shouldn't be as much as it was doing especially with the close proximity of the tower & good weather and especially while just sitting on the counter.
I downloaded the free app "No Signal Alert" from the Play Store. In just a few hours it recorded lost signal 4 times! (In a very good coverage area) [my first phone b4 the exchange] Consider using it if you want to see if you are losing signal like I was. Handy app!
Hopefully this is a good one. I know it sounds goofy but this phone seems to even move faster than the other. Weird. It will be interesting to hear if anyone else is having this problem. Maybe there was a bad batch of them or something? Like the Nexus I read about & their signal problems.
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Haha im glad that they helped ya! No its not goofy or silly to think that one phones faster then another because no two phones are alike. The silicone chips are very different and performance can very greatly. I had an s3 that wouldnt take custom kernels to save its life but I got it replaced after a two year old and a toilet incident haha and that one took even the most abusive settings in stride!
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I have a similar situation with mine. LTE will be working fine but then I notice that once I connect to my home wifi and then either leave my wifi range or turn off wifi the LTE icon will show in the status bar and it will show that it's sending and receiving data but Web pages will stall and never load, Play Store will timeout, and SpeedTest.net will start up but the needle will freeze about 1/8 of the way up indefinitely. I've toggled data at this point but it never fixes it, I have to restart the phone at which point LTE works perfectly but once I get back on my wifi the cycle will repeat, this has happened reliably for about the past week.
Do you all think I have a defective radio or am I missing something? I'm still within my return Window and will probably swap it Friday.
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williamsjscott said:
I have a similar situation with mine. LTE will be working fine but then I notice that once I connect to my home wifi and then either leave my wifi range or turn off wifi the LTE icon will show in the status bar and it will show that it's sending and receiving data but Web pages will stall and never load, Play Store will timeout, and SpeedTest.net will start up but the needle will freeze about 1/8 of the way up indefinitely. I've toggled data at this point but it never fixes it, I have to restart the phone at which point LTE works perfectly but once I get back on my wifi the cycle will repeat, this has happened reliably for about the past week.
Do you all think I have a defective radio or am I missing something? I'm still within my return Window and will probably swap it Friday.
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Click to collapse
Yea my wifi lte transfer is always spot on so something may be wrong
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williamsjscott said:
I have a similar situation with mine. LTE will be working fine but then I notice that once I connect to my home wifi and then either leave my wifi range or turn off wifi the LTE icon will show in the status bar and it will show that it's sending and receiving data but Web pages will stall and never load, Play Store will timeout, and SpeedTest.net will start up but the needle will freeze about 1/8 of the way up indefinitely. I've toggled data at this point but it never fixes it, I have to restart the phone at which point LTE works perfectly but once I get back on my wifi the cycle will repeat, this has happened reliably for about the past week.
Do you all think I have a defective radio or am I missing something? I'm still within my return Window and will probably swap it Friday.
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
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Click to collapse
Sounds very similar to how mine is acting. I'm wondering if it is the ATT smart WiFi app causing the problem. Shows data incoming and outgoing but stalls.
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kkl0wn said:
Sounds very similar to how mine is acting. I'm wondering if it is the ATT smart WiFi app causing the problem. Shows data incoming and outgoing but stalls.
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That's exactly how it's acting for me. I just now disabled the AT&T Smart WiFi app and after a quick restart and toggle test there was no problems, but I'm not sure if the problem will only pop up after I've been on wifi for a while. I'm going to see if it keeps doing it tomorrow.
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Disabling Smart WiFi appeared to fix the problem.
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What I noticed today is that when this same issue happens, with 4G icon and wifi icon both active, it occurs after I manually check for a firmware update within the system settings. The 4G icon doesn't go away until I reset the phone.
Also I manually deleted the all the AT&T boat ware apps before this was happening so the smart wifi app is not causing this for me.
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Weird, if you get the issue and don't have the Smart WiFi app then it must be something else and it was coincidence that it worked normal for me today. I've only checked for firmware once (when I first got my phone) so it must be something else causing it. I'm hoping the multi view firmware will also have a fix for it.
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Hello,
I've been googling for days in order to avoid a repost out of respect for the community and to avoid redundancy, but my searches have yielded inconclusive results, with varying answers. Additionally, I couldn't find one in this particular subsection of the forum.
My problem stemmed from using Cyanogenmod while the screen is hot. I was texting on maximum brightness while also downloading several files so the entire AOSP messaging app got imprinted on the screen. The keyboard is faint but noticeable. I had a samsung epic 4g before this with similar problems that went away after I completely stopped usage and turned in on one day. The one on my old Galaxy SI was much more severe and visible from reasonable distance. This one is faint but enough to bother me.
Some searches said the handful screen burn in fix will help, other threads say I should just replace my device (I hope not to go through the hassle of that one) and others say that I should leave a white screen on and a few other searches say that such problems do not exist.
If this is a repost I apologize. All help appreciated.
First, have you shut the device off and let it cool down? If not, that could fix the issue. If that doesn't fix the issue, download LCD Test from the market, set it on the white screen, making sure that you keep the backlight on, and let that run for several hours. Sounds like a pain, but it can potentially fix the issue. There are other methods, but try these two first and if they don't work, let me know and we can try something else.
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Never had that issue or seen a phone with that issue. never even had anyone come into the Tmo store I work at with that issue. Sounds to me that if you have had it on your past 3-4 phones maybe you should look at adjusting the way your using them.
As far as fixing it. Do the white screen thing or get it replaced
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clninja said:
Never had that issue or seen a phone with that issue. never even had anyone come into the Tmo store I work at with that issue. Sounds to me that if you have had it on your past 3-4 phones maybe you should look at adjusting the way your using them.
As far as fixing it. Do the white screen thing or get it replaced
Sent from my SGH-T999 using Tapatalk 2
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That's odd since this is a fairly common issue among those who use AOSP keyboard. To be frank I had my ex's name burn in on the screen as well because we messaged so much. Poetic justice perhaps.
I have successfully returned the phone and gotten a new titanium grey one. Thank you both.