I have an extremely annoying issue. I've seen some posts reporting this on various boards, but it seems most people throw a default answer out there that it's a hardware issue. I'll explain why I don't think that's the case.
The menu that comes up with you press the "menu" capacitive key has been popping up and down rapidly and repeatedly when I'm in a low signal area. This didn't start happening until after Samsung/Sprint fixed the LOS issue. I'm thinking it has something to do with the way they fixed it, which I don't have any technical or general knowledge of. Most of the time, the screen and keys will not be responsive unless I hit the power key to turn the screen off and turn it back on. It's even more annoying since it vibrates everytime the key is "pressed". I don't think this is simply a hardware issue as the only time this presents itself is the same times the LOS issue used to. I'm sure it's tied to that fix somehow.
Is anybody else having this issue? This may be a long shot, but I installed the LOS Checker zip, (I forgot which dev created it), and never uninstalled it, but I've upgraded many roms since then and don't think it would still be installed.
If any of you do have this issue, did you ever install that LOS Checker zip?
Rom= Blazer Rom EL29 v3.8
Kernel = rogue 1.4.1
Started happening to me recently as well. Im running Calks still on GB with ICS theme. I haven't paid attention to my signal when it happens but you are right, turning off the screen does stop it momentarily. I agree this may not be a hardware issue as well. I've just been bearing it because I plan on changing phones soon anyway.
Edit: It just started happening after this post. Signal was at 1 bar...
Epic-ly tapped from my Galaxy S II
Zoidpilot said:
Started happening to me recently as well. Im running Calks still on GB with ICS theme. I haven't paid attention to my signal when it happens but you are right, turning off the screen does stop it momentarily. I agree this may not be a hardware issue as well. I've just been bearing it because I plan on changing phones soon anyway.
Edit: It just started happening after this post. Signal was at 1 bar...
Epic-ly tapped from my Galaxy S II
Click to expand...
Click to collapse
Did you happen to install this? http://forum.xda-developers.com/showthread.php?t=1326569
Happens to me too. Menu button hitting itself at random times.
Sent from my SPH-D710 using xda premium
I have this same issue. I never realized it correlated with low signal. The issue cropped up 3 times today and each occurrence was with low signal. Good eye sir.
Do any of you undervolt or use a kernel that runs less than standard voltages?
My device is undervolted quite a bit and was wondering if it may be part of issue as i don't remember having this problem prior to that.
I am removing my undervolts and will report back if i still have this issue.
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I'm on stock rooted. Always happens on different occasions. I just turn the screen on and off and usually it'll fix the problem
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I was gonna post the same thing I just realized this morning that it always coincides with low signal
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I think its a hardware issue. Im running the same setup on my replacement phone and haven't had the issue since.
I experienced this ever since I got the phone back in september but I didn't wise up until the 14 day period ended. there are two threads in the Q&A section concerning this, one that i started and another that i contributed to.
I would be trying to text and the menu button would pop up and i would accidently hit something on the menu that came up bc the button spazzes out randomly and consecutively and sometimes for a solid 5 seconds, but like the rest of you im sure, it wasnt confined to any single app so it was impossible to find one thing to blame. it would have to be something system-related or hardware-related (btw i did flash the LOS checker some time ago)
I believed the low signal theory for a while, as well as having a corrupted flash. but I experienced the spasms with full bars of service AND after a complete Odin restore to stock everything without restoring any of my past data whatsoever. thus I deferred to the "default" that it is hardware-related.
that was months ago.
I got so fed up with it, i decided to do anything to make it stop. So, I recently opened up my device and took everything apart and found that the water indicator just above the capacitive buttons had been activated. keep in mind I DID NOT EVER have any encounter with water. in fact, the other water indicators were perfectly undisturbed. this pissed me off because that means there might have been an accident or something while they were being manufactured that would have damaged the button - idk just another theory.
This is my main piece of evidence supporting my claim that it is hardware-related:
I ended up breaking the screen trying to separate the glass from the digitizer (stupid, I know bc theyre fused together) so I ended up buying a new screen/digitizer. put it in myself. i haven't had it since. I'm running the EXACT same set up as before I replaced my screen and its been about a week and no instances. I would be experiencing the sporadic menu button randomly, several times a day but it has completely disappeared.
i suggest to you all: bring it in to Sprint if you bought it from them or invest in a new screen off ebay if you bought it from a 3rd party seller (Amazon, wirefly, letstalk), i got my new screen for $65 shipped and it was in pristine condition. now im living a happily-ever-after ending
i'll keep a close eye on this thread to help you all with your endeavors/theories though
if any of you plan on opening up ur device, i suggest you do some homework so as not to destory your phone - its still an amazing device. or you can just ask in this thread and i can give tips to everyone
good luck!!
Thanks for all the updates.. I've noticed I'll sometimes get this error, but my phone will be showing full bars where I KNOW I have a poor signal.. for instance, my elevator at work..
Is there any sort of logging app I could run and go into an area I know this will happen to find out what's going on?
IsThisOneTaken said:
Thanks for all the updates.. I've noticed I'll sometimes get this error, but my phone will be showing full bars where I KNOW I have a poor signal.. for instance, my elevator at work..
Is there any sort of logging app I could run and go into an area I know this will happen to find out what's going on?
Click to expand...
Click to collapse
sometimes the signal bars are inaccurate (like you described). your true signal is found in settings>about phone>status>signal strength. 0-1 bars is really about -90 to -100 dBm
devs use logcats to analyze issues with the internals
http://forum.samdroid.net/f38/tutorial-how-get-logcat-example-check-battery-drain-2543/
I just checked a few other boards and it seems a number of people have confirmed it correlates wih low signal. There are a few people that keep popping up on multiple threads stating it's a hardware issue, only because a new screen fixed it. I would be fine with that logic if there weren't so many people stating it correlates with low signal. Also, it seems most people haven't really experienced this issue until after the LOS fix. Now, at the same times I used to have LOS issues, I now have this. I'm guessing it has something to do with internals and whatever they did to update it may be separate from modems or roms, since people have gone back to stock and still experienced this issue.
I haven't done a search, but is there an information source that states exactly what Samsung did to address the LOS issue?
I'm going to ODIN back to the original shipped EG30 package and test it out.. I never did OTA updates.. always through ODIN, etc. I'm going to see if I update through OTAs if anything is different. I'll report back.
I had experienced it since around the 1st week of october. i didnt have los fixed until i flashed chris41g's experimental kernels, not sure when all that was though. i was convinced it was related to signal too, but i would still happen on the highway/in public with 3 bars of 4g and ~50-60 dBm
would be interesting if you figure it out though
Yea I ODIN'd back to EG30 and now OTA'd to EL29.. no issues yet but we'll see tomorrow when I'm in elevators. After doing all this, I realized I probably need to do a full EEPROM reset and then go through this... don't really feel like doing that tonight though.
Im pretty sure this is in fact a samsung phone issue in general. I came over to sprint and the e4gt from verizon and the fascinate. I loved that phone, but it had this exact same issue. I have not in fact had it happen to me so far with the e4gt yet. I have a sneaking suspiscion that this issue goes hand in hand with undervolting, but thats just my own personaly theory.
Sent from my SPH-D710 using Tapatalk
Happens to me on the rare occasion as well. Might be an issue with the phone?
I called this one during the LOS era. It definitely occurs in low signal areas. I could never get LOS so I went into known dead spots and sure enough those random pop ups happened
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*Luke* said:
Im pretty sure this is in fact a samsung phone issue in general. I came over to sprint and the e4gt from verizon and the fascinate. I loved that phone, but it had this exact same issue. I have not in fact had it happen to me so far with the e4gt yet. I have a sneaking suspiscion that this issue goes hand in hand with undervolting, but thats just my own personaly theory.
Sent from my SPH-D710 using Tapatalk
Click to expand...
Click to collapse
I noticed there were a few other threads on Samsung devices with issues.... hmmm. Did you ever try limiting your underclocking to a higher clock speed? This may be a noob question but for the EG4T, is anything less than 800mhz considered underclocking?
JohnCorleone said:
I called this one during the LOS era. It definitely occurs in low signal areas. I could never get LOS so I went into known dead spots and sure enough those random pop ups happened
Sent from my Nexus S 4G using xda premium
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I believe I remember seeing your post haha... I'll see what I can do if I mess around with clock speed.
Related
First of all let me point at that I am currently still a OG EVO user. This will probably be my next phone on DEC. 1 once I am due for a upgrade with Sprint. I really love the design and specs for this phone but I have been turned off by all the LOS talk.
If a phone can't maintain a working signal it isn't much good no matter how nice the screen or specs are.
After doing some research on what I hope will be my next phone, I've come to the conclusion that this is a hardware problem. From what I can gather these phones have some kind of defect with the internal antenna which is causing this problem.
This probably isn't news to anyone on these forums but I just wanted to get some confirmation on this. I'm hoping that if this is in fact that problem the next batch of these phones released around the holiday season will have this problem fixed.
Assuming this hardware problem is not fixed; is there any rom/kernel combination that is known to be most effective in terms of this LOS issue?
Na don't think it's a hardware issue, if so I believe it wouldn't be so random. With the LOStKernel I haven't had any more issues but others have. That being said, if it were a hardware issue i would've had los as well already.
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I agree If this is Hardware issues that say the Antenna get low signal and then won't pick it back up. Then That Pickup is what needs to be fixed (and that is software). We've all had low signal or switched to Roaming. This is where the issue is, at least to me. The Low Signal strength maybe a 2nd issue but that may need a Power adjustment.
I also agree with the LOSKernel. I was averaging 1-2 a day and haven't had one in 3 days (I installed 3 days ago).
acrown said:
Na don't think it's a hardware issue, if so I believe it wouldn't be so random. With the LOStKernel I haven't had any more issues but others have. That being said, if it were a hardware issue i would've had los as well already.
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
Interesting. I was assuming that this was a hardware issue but you guys seem to think otherwise. I could care less as long as there a way to get the damn phone to work. I really want this phone!!!
ditto on the LOStKernal.
i used to have LOS daily about 8 times. now i havent had it in a week and i flashed it in a week.
=D
SantinoInc said:
Interesting. I was assuming that this was a hardware issue but you guys seem to think otherwise. I could care less as long as there a way to get the damn phone to work. I really want this phone!!!
Click to expand...
Click to collapse
Yeah, it's not hardware. The way the bug pops up is extremely circumstantial...so much so that we still don't know the parameters of the circumstance that triggers the bug. Having a low signal seems to have something to do with it but it has also occurred with full signal...but software changes seem to have a gigantic impact on it. I haven't seen one in weeks. I dunno....
I wouldn't be too concerned. I have the phone and I'm not.
...and it is a pretty bad-ass phone. If you are already a Sprint subscriber you'll love it, especially coming from the Evo4G.
I have never had LOS.
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I'm thinking this is definitely software related, I personally didn't have a LOS problem until I started flashing kernels.Even on the Loskernel I was experiencing several LOS a day, flashed back to stock rom/kernel and haven't had a problem. From what I have experienced, Los seems to correlate with the phone roaming off of the sprint network and unable to connect back.
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Its software. I haven't had LOS since the day the phone came out.
Sent From My Evo Killer!!!
Its a modem issue the kernel can only help so much. Samsung will be releasing a new modem.bin when they give us the maintenance update.
No it's a sprint problem my phone is fully flashed to ntelos and I have been trying to get los since monday even trying different kernels and roms I just cant produce los
Sent from my Galaxy S2 using Tapatalk
I've seen a couple posts saying the LoS issue is related to roaming off/on the Sprint network...this may be true to a certain extent but I sit 5 feet from an Airave and I'll get LoS a few times a day when at home. Happens just as often if not more when I'm out and about.
On a more related note, OP: this phone is great and they will fix the phone somehow or make good on it. If for some reason they haven't solved the problem and you are over the 14-30 days (maybe even waaaayyyy past that...months!) then they will take the phone back. If you can't get them to give you a free Photon or basically whatever you want, then you are a pushover! Just have to start making a papertrail for your issue, that is all really.
Would that necessarily rule out that the air wave itself is not roaming or losing/regaining signal throughout the day affecting your phone?
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vdub804 said:
No it's a sprint problem my phone is fully flashed to ntelos and I have been trying to get los since monday even trying different kernels and roms I just cant produce los
Sent from my Galaxy S2 using Tapatalk
Click to expand...
Click to collapse
Its not a Sprint issue.
Its a Samsung issue.
That's been confirmed by developers.
ClutchR1 said:
Would that necessarily rule out that the air wave itself is not roaming or losing/regaining signal throughout the day affecting your phone?
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Click to expand...
Click to collapse
I have an Airave in my house and do not have any connectivity issues at all to it. I am also using a phone that has not been rooted and have yet to get an LOS either.
My point is that if the air wave is losing connectivity at all, then your phone is as well forcing it to roam
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I never got LOS until I started flashing(about 3 days )
I was getting once per day utill the Lost kernel came along, now I've only had 1 LOS in the 10 days or so since the kernel has been out. I definitely believe it's software or modem related.
Bad ass phone nonetheless...dont hesitate!
Love this phone. Got it launch day and have never experienced a single LOS. I've never tried to root it or install a custom kernel.
Stock rom and not rooted, never had LOS.
I only have had LOS when I installed a ROM a long time ago.. Have had no problems on stock rom, stock kernel, rooted
So....whenever I go into a low signal area ie: lower than two bars, the capacitive/softkey buttons on the bottom actviate by themselves! Then they freeze and I have to turn the screen off to get them to work again. Its really annoying and impeads the use of the phone when this happens. Does this happen to anyone else, is there a fix?
Any help would be greatly appreciated. Thanks!!!
what rom are you on, and have you done any mods or tweaking or kernel stuff?
It unfortunately happens on all roms...stock unrooted, calks, cm9, aokp, unnamed, ect....It happened to me on my last epic 4g touch too, this is a replacement.
that is just too weird; especially if it happened on both phones.
if you are on one of the newer AOSP type roms, (CM9, AOKP, Codename) they might have an option in the settings that allows you to turn the lights off, but, then they would be off all of the time..
I can't imagine that you would have 2 defective phones in a row doing the same exact thing..
I know right! The first one was replaced for a different issue, and it happened not as often. I have actually seen a few people mention this problem before in the forums a few months ago but they didn't find a solution. Would sprint replace the phone for free for this sort of problem? I have tep. Btw thanks for the help!
well, since you have TEP, I would take it back; don't mention that it happened to your first phone...
OK thanks for the help!!!
You wouldn't happen to be using the LOS mod would you? I've heard it causes this issue when used on el29+ ROMs since they had the LOS patch the low signal would trip the LOS mod but wouldn't set it to fully reboot it would however open the menu softkey, because it isn't actually losing signal just getting on the lower signal end of the dbm which is -100 to -110 dbm, -100dbm being low signal -110 being no signal. Optimal signal is -86dbm(near perfect) to -94dbm(good signal) anything in-between -94dbm and -100dbm is medium to fair signal
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In think I have in the past, but right now I'm on codename. Is it an effect that lingers even though I'm not running it right now?
mick3444 said:
In think I have in the past, but right now I'm on codename. Is it an effect that lingers even though I'm not running it right now?
Click to expand...
Click to collapse
I'm not sure how it works as I've never had to use it, never had LOS. But I know it is flashed just not sure where it goes if its flashed to the same partition where PRL etc reside then it will stick across multiple rom flashes as that partition isn't touched by wipes
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Having these exact same issues, never put two and two together about signal but I will watch for that now.. Phone is brand new, asurion replaced my evo3d for this because they were all out of e3ds. Happy with the phone all in all but this rogue key press thing really screws me and frustrates me to no end.
About 6 times a day, the capacitive button on my phone will randomly get pressed by the phone. I'll be holding the phone, and the phone will go crazy. There is no rhyme or reason why it occurs; it just happens. other times, it will just vibrate, and menu items will open and close. I can also feel all the haptic feedback when this is happening.
Sometimes it ends calls, sometimes pushes the menu button like crazy, and eventually locks the phone up for 5 seconds. I can remedy the situation by turning off the screen.
I took the phone in, but was unable to replicate the issue for the rep to see. He tried for 10 minutes and gave up. I wanted to let him know I wasn't just making up stuff, so I tried in store for 75 minutes. (Just so you know, its not related to too many running apps. I have already tested this) He then told me on my way out to brick my phone so sprint would be forced to repair it, which I do not want to have to do.
So I called up tech support. and whats typical of Sprint is to find everything else to assign to blame so they can just call it a day and not have to do anything. The newest blame is being put on the Network Vision upgrade since I live in Chicago. I have 6 lines on my family plan, and none of the other 5 phones are having any issues. Now tech support is telling me to go back to the store. The phone is driving me crazy now. I've reset and reflashed the phone to stock EL29 numerous times and the issue wont go away. I've also deleted everything on the internal SD card. I've reset via ##786# too. The phone is just plain screwed up.
I have TEP. What should I do at this point? Is anyone here a tech?
Thanks.
I'm not a tech and not trying to be smart, but have you tried flashing non-stock EL29 based roms, like Calkulin's or Blazer's? I would try other roms Gingerbread or ICS, just to rule out any software issues.
yes. i used to be on Calkulin's when this started happening (about a month ago), so i went back to stock, and the problem persisted.
So you're saying this didn't happen before flashing Calkulin's rom? I would keep trying other non stock roms (even ICS roms) to make sure. To install ICS roms, you need to flash EL26 CWM5 kernel (Gingerbread), then the rom. Also flash Calkulin's format all.zip (you may have already done this), because it wipes data, cache, as well as system partition. Factory data reset does not wipe system partition, I believe (I might be wrong)
Happened to my old E4GT. Menu button kept pressing itself but then it got bricked and replaced ;p
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make sure your screen is clean.
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Had something similar happen with my first Pre years ago. I'd get woke up in the middle of the night by my phone performing weird activities and then awoke one morning to find it stuck in airplane mode and unwilling to be coaxed out of it.
Took it to the local store (was a corporate store at the time) guy was super nice and swapped it out without any hassle. Man do I miss that store. :-(
I have the same issue with my phone. I thought at first it was some sort of corruption on my blazer Rom, so I flashed multiple other roms with the same outcome. I haven't tried taking it to a store yet, but if this problem gets any worse, I might just have to use my tep for once.
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This was happening like crazy when I was on the latest Calkulin ROM. I switched to CM9 and it was still happening. Menu kept popping up, phone would randomly reboot and sometimes the screen would just go black without shutting the phone off and I could not wake it up without a manual reboot.
Today I used sfhubs One-Click for stick FD19 and haven't had any issues at all. So far my phones been rock solid for at least 12 hours, whereas before I would have seen these issues pop up several times within that time frame.
lets just hope it stays that way
I've heard this was happening in low signal areas. What was the signal like when it started?
Yup mine is doing this too. I bought this phone used on craigslist about two months ago and it started acting up about a week ago
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Messed up
I am a lead tech at a corporate store fairly close to you (a few hours). If I find no evidence of corrosion or other liquid damage, I would be happy to order a replacement for you. Your disadvantage would be time to get here, and since seed stock is incredibly rare for this device, the trip would likely have to be made twice. PM me for further details.
This happens to me too on blazer 4.0 and blazer 4.1.... ITS very annoying
Sent from my SPH-D710 using Tapatalk 2
Just got mine replaced and the brand new one is doing it stock. Usually when the battery gets below 30%.
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stargaterules said:
I've heard this was happening in low signal areas. What was the signal like when it started?
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Click to collapse
You beat me to the post. It still happens on ICS in low signal areas..on 3g and 4g. It must be a flaw. I have tried it in known dead spots on about every ROM since launch. As soon as you get on the edge of a dead or very low signal spot, a random vibration then menu Popup or recent tasks on ICS.. its frustrating
Sent from either ET4G or NS4G using Xparent Tapatalk 2
i am not in a low signal area at all, and I have tested this theory
My phone did this once a few weeks ago. It was only the menu button and I was on the main home screen so it kept popping up the menu options. Shut it down and restarted and it hasn't happened since.
I have the EXACT same problem! I have concluded that it only happens in low signal areas, and it only affects some phones. Its EXTREMELY ANNOYING! I mite get mine replaced, being that my sprint store is very reasonable. What I do is put the phone in airplane mode when I'm on wifi and use Google voice for texting. This fixes the problem immidiately but only works until you turn off airplane mode. Let me know if that works.
I'm pretty sure this is a Samsung phone issue in general. It happens in low signal areas. My E4GT does it occasionally, and my fascinate used to do it as well.
Though, I will say the e4gt is not nearly as bad as the fascinate was. If you were in a low signal area with that phone, it was literally unusable because it would back out of everything you tried to do, or the settings menu would keep popping up and closing.
I've had the menu button pop up on the e4gt and a few phantom key presses in low signal areas, but nothing near what I experienced on the fascinate.
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Road trip yesterday, using telenav app for GPS on my E4GT and noticed when cell signal was low, the menu button seemed to go crazy and phone was unresponsive. Searched here, but it doesn't seem to happen to everyone.
Is it hardware related? Should I get new phone? Does it happen with ICS?
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rehpot1 said:
Road trip yesterday, using telenav app for GPS on my E4GT and noticed when cell signal was low, the menu button seemed to go crazy and phone was unresponsive. Searched here, but it doesn't seem to happen to everyone.
Is it hardware related? Should I get new phone? Does it happen with ICS?
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
This happens to me when signal is low, my thought process is that if it's searching for signal, the cpu is prioritizing that rather than keeping track of the menu button.
Was your battery life terrible, by chance?
I have the telenav app too - I haven't really used it much, I usually use the Google navigation.
However, right after the update, on first boot, Telenav appeared and said "updating" and hung - I had to battery pull, which made me nervous about Telenav on ICS.
And, my first day, I got about 6-7 hours LESS battery life than I had previously.
I'm strongly leaning towards simply uninstalling it.
Barry life great, 10-15 hours on EL29 rooted, CWM. thinking about rooted ff18 w CWM, but love good battery life. I use it all day for work.
Freaking menu spaz is driving me crazy. I'll get rid of it if its a normal problem in low signal areas.
It did it without using telenav as well. Heck, its doing it right now. Very frustrating.
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Its a problem with the screen itself. I had that but it would happen regardless of battery life.
Just ask them to replace the screen/fix the screen.
Took it to sprint store today, they wanted to know if I had rooted it, said they would have to factory reset it. then if the problem continued, I could come back. Left the store, walked around a nearby big box store and it started again. Went right back, they said a replacement phone would be here in five to six days. Forgot to ask if I could have one in a box there. No charge, just got the phone two weeks ago.
Tech did mention that lots of people were bringing in the E4GT to have the ICS upgrade removed because it wasn't working as good as the GB.
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rehpot1 said:
Took it to sprint store today, they wanted to know if I had rooted it, said they would have to factory reset it. then if the problem continued, I could come back. Left the store, walked around a nearby big box store and it started again. Went right back, they said a replacement phone would be here in five to six days. Forgot to ask if I could have one in a box there. No charge, just got the phone two weeks ago.
Tech did mention that lots of people were bringing in the E4GT to have the ICS upgrade removed because it wasn't working as good as the GB.
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Click to expand...
Click to collapse
I went a couple of days ago and was told that I was the second person to arrive that morning mentioning an issue with the newest update causing issues. I had 3 problems going on with my phone but this was the main issue. I had unrooted the phone and reset everything before I walked in so I wouldn't have them go through the trouble of doing that and waste time. I told them I have tested many things: flashing roms, modems, even PRLs (I knew the tech, so I was open about these things). I've had this issue for well over a month now and I got used to it but wouldn't mind getting it removed. I have done my own experiments and none seem to resolve it.
Their internal forums don't know what exactly is the cause of this "phantom menu press" but they are aware of the new ICS causing it. Their 2 solutions was either replacing the screen or a new phone. Although I was happy about a new phone (my phone has seen the concrete a couple times), I was hoping to see a fix at that moment.
Next time you go to the store, ask them to have the screen replaced. It could be that it is a faulty screen (sensor wise). I work for an engineering company and it is unbelievable how many new parts arrive faulty or with intermittent problems from the manufacturer.
swaarley said:
This happens to me when signal is low, my thought process is that if it's searching for signal, the cpu is prioritizing that rather than keeping track of the menu button.
Click to expand...
Click to collapse
I have had this problem since GB, it seems to happen when you have low signal and on 3G...I hardly use 4G but I have noticed this issue doesn't happen on WIFI...try a day or two without using 3G in the areas where you get low signal and let us know
GH0 said:
Its a problem with the screen itself. I had that but it would happen regardless of battery life.
Just ask them to replace the screen/fix the screen.
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Click to collapse
I do agree, I have had sprint replace my battery in hopes for this to be the culprit and disappear. No luck but I have seen an improvement in battery life hehehe
Darkfire963 said:
Their internal forums don't know what exactly is the cause of this "phantom menu press" but they are aware of the new ICS causing it. Their 2 solutions was either replacing the screen or a new phone. Although I was happy about a new phone (my phone has seen the concrete a couple times), I was hoping to see a fix at that moment.
hehehe
Click to expand...
Click to collapse
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I'm on stock EL29, not ICS. Interesting if it only happens to Some after update if its a suspected hardware issue.
rehpot1 said:
Road trip yesterday, using telenav app for GPS on my E4GT and noticed when cell signal was low, the menu button seemed to go crazy and phone was unresponsive. Searched here, but it doesn't seem to happen to everyone.
Is it hardware related? Should I get new phone? Does it happen with ICS?
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
This is my thread. Similar problem so I figured I would paste the link here for more reference.
http://forum.xda-developers.com/showthread.php?p=29246442#post29246442
New phone (like new replacement), no more problems.
Sent from my SPH-D710 using xda premium
I've been having an issue with my softkeys (settings, home, etc...). They will randomly press opening settings, going back and opening the recent apps. Usually it does a combination of all of them and the only way to fix it is to turn off the screen and turn it back on.
I first thought this was a rom problem and switched to a new one. This didn't help so I believe it has to do with hardware. I looked up online and people say that it is a screen or battery problem. So I flashed to stock ICS and brought it into sprint, the guy was nice and stuff but he said he couldn't do anything unless we could make it happen. It wouldn't do it, so he couldn't do anything about it.
I'm wondering if it actually is a software issue or something that I'd be able to fix myself. Has anyone had any problems like this? It's not too often but often enough to be annoying. Any help would be nice.
Thanks in advance
I've heard pepper have issues with soft keys in low signal areas but never heard of that issue.. When you left the store did you have the problem on stock ics still
-TeaM VeNuM Like A Boss
Well, I flashed back to Paranoid when I got back home and so far I've had no problems. I haven't been using my phone though, I'll have to see how this goes.
MiguelHogue said:
I've heard pepper have issues with soft keys in low signal areas but never heard of that issue.. When you left the store did you have the problem on stock ics still
-TeaM VeNuM Like A Boss
Click to expand...
Click to collapse
I have the issue of menus open and close in all apps and from home screen in low to no signal areas. Some times making the phone unusable. If I turn mobile data off seems to cure the random menu opening issue... Becomes 1/2 a phone... No data and 10 a month for... What oh ya high speeds data... Used to get 10 Meg download on 4G until a couple months ago.. Now only getting 700K, I think the Sprint tower near my house was stolen lol is that a word? FI27 is out, might help. My phone has been flagged for liquid damage so hard to find out if it's a hardware problem causing the menu issues. My upgrade isn't until May so I will make the most till then. NOTE 2? Little Rant in your thread OP... Sorry
Sent from my SPH-D710 using Tapatalk 2
I don't mind the rant
I think it may have something to do with signal however. I was at work today and I got a bunch of random presses again. There was a good sized storm and I only had a bar or two. I'm also still wondering if it is software but I cant even stand to use stock ICS to see if it happens, if I couldn't use custom roms I don't think I would even own an android phone.
I was at the gym last night... 1 to no bars, menus and soft keys started poping like crazy... Turned off mobile networks.. 3G data and not one more Phantom menu press... If I wasn't so lazy I would use a custom prl and roam control... Bet that would cure my low signal areas. I will test that theory soon.
I had same menu action when I Odin stock el29 GB, with all modems I flashed
Sent from my SPH-D710 using Tapatalk 2
Xynche said:
I don't mind the rant
I think it may have something to do with signal however. I was at work today and I got a bunch of random presses again. There was a good sized storm and I only had a bar or two. I'm also still wondering if it is software but I cant even stand to use stock ICS to see if it happens, if I couldn't use custom roms I don't think I would even own an android phone.
Click to expand...
Click to collapse
I have use menu other Android devices my first phone was a Samsung moment, i rooted all my phones and i 've never had this problem, i even called Samsung and they say its sprints network not software or hardware, so i will take my phone to another store to see if i have better luck
I was experiencing the same problem on Gamer Mod. Even reflashed after fully wiping everything and still had it happening... was using apex launcher...but never happened to me before. Anyway wiped again and flashed back to blue kuban and its gone.
Shame because I really liked gamer mod.
Sent from my SPH-D710 using XDA
I don't see how a network can cause an issue like this though.
Also, I've tried wiping and flashing multiple roms on everything from GB to JB and still the same thing.
It is a low signal issue. The end. Only solution.. Get it replaced. My co worker had it. So I had first hand experience with it.
Sent from my SPH-D710 using xda app-developers app
When I brought it in he said he can only do something if we could duplicate the problem. Should I call Sprints call center and see what they can do? Would they already know about the problem or are they going to pretend like they've never had an issue like it. Do I have to flash back to stock ICS or do they not care? Sorry about the questions, I'm just pretty new to having my own phone plan and my own problems and don't really know how to deal with them yet.
Xynche said:
When I brought it in he said he can only do something if we could duplicate the problem. Should I call Sprints call center and see what they can do? Would they already know about the problem or are they going to pretend like they've never had an issue like it. Do I have to flash back to stock ICS or do they not care? Sorry about the questions, I'm just pretty new to having my own phone plan and my own problems and don't really know how to deal with them yet.
Click to expand...
Click to collapse
You have to unroot the phone or they will say the rooting its causing this problem or even worse they will say it's big no no to root phones and they will invalidated your warranty, show them this video http://www.youtube.com/watch?v=xKG-iq4XezU so they get an idea what the problem is
That is really odd, hadn't heard of that before. I instantly thought hardware, but it sounds like it has been proven otherwise. Is your device under warranty? If so, could be worth the hassle of a replacement, otherwise sprint call center is pretty worthless in general. They will give you pre made responses and tell you they were not aware of any such issue unless you get someone who actually gives any kind of a crap haha. Good luck! Be sure to post any updates!
Xynche said:
When I brought it in he said he can only do something if we could duplicate the problem. Should I call Sprints call center and see what they can do? Would they already know about the problem or are they going to pretend like they've never had an issue like it. Do I have to flash back to stock ICS or do they not care? Sorry about the questions, I'm just pretty new to having my own phone plan and my own problems and don't really know how to deal with them yet.
Click to expand...
Click to collapse
The only way to duplicate the problem everytime on my phone is to go to a low signal area. Ask the Sprint tech to go with you maybe buy them a cup of coffee and a donut.
Sent from my SPH-D710 using Tapatalk 2
Xynche said:
I've been having an issue with my softkeys (settings, home, etc...). They will randomly press opening settings, going back and opening the recent apps. Usually it does a combination of all of them and the only way to fix it is to turn off the screen and turn it back on.
I first thought this was a rom problem and switched to a new one. This didn't help so I believe it has to do with hardware. I looked up online and people say that it is a screen or battery problem. So I flashed to stock ICS and brought it into sprint, the guy was nice and stuff but he said he couldn't do anything unless we could make it happen. It wouldn't do it, so he couldn't do anything about it.
I'm wondering if it actually is a software issue or something that I'd be able to fix myself. Has anyone had any problems like this? It's not too often but often enough to be annoying. Any help would be nice.
Thanks in advance
Click to expand...
Click to collapse
http://forum.xda-developers.com/showthread.php?t=1877155&highlight=ghost
Ok, before I call in I have one last question. Will they send me a loaner phone? I need my phone for work and what not so if I cant get something temporary then I'm not even going to be able to send it in.
Not sure if this will answer your question but a co-worker recently had to take his OG EVO in for service. They gave him a loaner phone, an EVO 3D.
My wife's E4GT had the same phantom soft key issue. It was recently replaced due to another unrelated issue and so far, no issues.
Sent using my HTC EVO 4G and a magic wand
Very last question, I promise. Should I call Sprint or call Samsung directly? I'm most likely going to try and get it replaced this weekend. Hoping that everything goes well.
Short of a sledge hammer or selling the phone is there any remedy?
Phantom keys were crazy on my phone yesterday. I hadn't seen the problem very much in a week or so. I have no idea what was going on, but cleared dalvik cache and that seemed to help. No problems with it today. I wish I could figure out a correlation besides poor signal.