About 6 times a day, the capacitive button on my phone will randomly get pressed by the phone. I'll be holding the phone, and the phone will go crazy. There is no rhyme or reason why it occurs; it just happens. other times, it will just vibrate, and menu items will open and close. I can also feel all the haptic feedback when this is happening.
Sometimes it ends calls, sometimes pushes the menu button like crazy, and eventually locks the phone up for 5 seconds. I can remedy the situation by turning off the screen.
I took the phone in, but was unable to replicate the issue for the rep to see. He tried for 10 minutes and gave up. I wanted to let him know I wasn't just making up stuff, so I tried in store for 75 minutes. (Just so you know, its not related to too many running apps. I have already tested this) He then told me on my way out to brick my phone so sprint would be forced to repair it, which I do not want to have to do.
So I called up tech support. and whats typical of Sprint is to find everything else to assign to blame so they can just call it a day and not have to do anything. The newest blame is being put on the Network Vision upgrade since I live in Chicago. I have 6 lines on my family plan, and none of the other 5 phones are having any issues. Now tech support is telling me to go back to the store. The phone is driving me crazy now. I've reset and reflashed the phone to stock EL29 numerous times and the issue wont go away. I've also deleted everything on the internal SD card. I've reset via ##786# too. The phone is just plain screwed up.
I have TEP. What should I do at this point? Is anyone here a tech?
Thanks.
I'm not a tech and not trying to be smart, but have you tried flashing non-stock EL29 based roms, like Calkulin's or Blazer's? I would try other roms Gingerbread or ICS, just to rule out any software issues.
yes. i used to be on Calkulin's when this started happening (about a month ago), so i went back to stock, and the problem persisted.
So you're saying this didn't happen before flashing Calkulin's rom? I would keep trying other non stock roms (even ICS roms) to make sure. To install ICS roms, you need to flash EL26 CWM5 kernel (Gingerbread), then the rom. Also flash Calkulin's format all.zip (you may have already done this), because it wipes data, cache, as well as system partition. Factory data reset does not wipe system partition, I believe (I might be wrong)
Happened to my old E4GT. Menu button kept pressing itself but then it got bricked and replaced ;p
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make sure your screen is clean.
Sent from my SPH-D710 using xda premium
Had something similar happen with my first Pre years ago. I'd get woke up in the middle of the night by my phone performing weird activities and then awoke one morning to find it stuck in airplane mode and unwilling to be coaxed out of it.
Took it to the local store (was a corporate store at the time) guy was super nice and swapped it out without any hassle. Man do I miss that store. :-(
I have the same issue with my phone. I thought at first it was some sort of corruption on my blazer Rom, so I flashed multiple other roms with the same outcome. I haven't tried taking it to a store yet, but if this problem gets any worse, I might just have to use my tep for once.
Sent from my SPH-D710 using xda premium
This was happening like crazy when I was on the latest Calkulin ROM. I switched to CM9 and it was still happening. Menu kept popping up, phone would randomly reboot and sometimes the screen would just go black without shutting the phone off and I could not wake it up without a manual reboot.
Today I used sfhubs One-Click for stick FD19 and haven't had any issues at all. So far my phones been rock solid for at least 12 hours, whereas before I would have seen these issues pop up several times within that time frame.
lets just hope it stays that way
I've heard this was happening in low signal areas. What was the signal like when it started?
Yup mine is doing this too. I bought this phone used on craigslist about two months ago and it started acting up about a week ago
Sent from my SPH-D710 using xda premium
Messed up
I am a lead tech at a corporate store fairly close to you (a few hours). If I find no evidence of corrosion or other liquid damage, I would be happy to order a replacement for you. Your disadvantage would be time to get here, and since seed stock is incredibly rare for this device, the trip would likely have to be made twice. PM me for further details.
This happens to me too on blazer 4.0 and blazer 4.1.... ITS very annoying
Sent from my SPH-D710 using Tapatalk 2
Just got mine replaced and the brand new one is doing it stock. Usually when the battery gets below 30%.
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stargaterules said:
I've heard this was happening in low signal areas. What was the signal like when it started?
Click to expand...
Click to collapse
You beat me to the post. It still happens on ICS in low signal areas..on 3g and 4g. It must be a flaw. I have tried it in known dead spots on about every ROM since launch. As soon as you get on the edge of a dead or very low signal spot, a random vibration then menu Popup or recent tasks on ICS.. its frustrating
Sent from either ET4G or NS4G using Xparent Tapatalk 2
i am not in a low signal area at all, and I have tested this theory
My phone did this once a few weeks ago. It was only the menu button and I was on the main home screen so it kept popping up the menu options. Shut it down and restarted and it hasn't happened since.
I have the EXACT same problem! I have concluded that it only happens in low signal areas, and it only affects some phones. Its EXTREMELY ANNOYING! I mite get mine replaced, being that my sprint store is very reasonable. What I do is put the phone in airplane mode when I'm on wifi and use Google voice for texting. This fixes the problem immidiately but only works until you turn off airplane mode. Let me know if that works.
I'm pretty sure this is a Samsung phone issue in general. It happens in low signal areas. My E4GT does it occasionally, and my fascinate used to do it as well.
Though, I will say the e4gt is not nearly as bad as the fascinate was. If you were in a low signal area with that phone, it was literally unusable because it would back out of everything you tried to do, or the settings menu would keep popping up and closing.
I've had the menu button pop up on the e4gt and a few phantom key presses in low signal areas, but nothing near what I experienced on the fascinate.
Sent from my SPH-D710 using Tapatalk 2
Related
I have an extremely annoying issue. I've seen some posts reporting this on various boards, but it seems most people throw a default answer out there that it's a hardware issue. I'll explain why I don't think that's the case.
The menu that comes up with you press the "menu" capacitive key has been popping up and down rapidly and repeatedly when I'm in a low signal area. This didn't start happening until after Samsung/Sprint fixed the LOS issue. I'm thinking it has something to do with the way they fixed it, which I don't have any technical or general knowledge of. Most of the time, the screen and keys will not be responsive unless I hit the power key to turn the screen off and turn it back on. It's even more annoying since it vibrates everytime the key is "pressed". I don't think this is simply a hardware issue as the only time this presents itself is the same times the LOS issue used to. I'm sure it's tied to that fix somehow.
Is anybody else having this issue? This may be a long shot, but I installed the LOS Checker zip, (I forgot which dev created it), and never uninstalled it, but I've upgraded many roms since then and don't think it would still be installed.
If any of you do have this issue, did you ever install that LOS Checker zip?
Rom= Blazer Rom EL29 v3.8
Kernel = rogue 1.4.1
Started happening to me recently as well. Im running Calks still on GB with ICS theme. I haven't paid attention to my signal when it happens but you are right, turning off the screen does stop it momentarily. I agree this may not be a hardware issue as well. I've just been bearing it because I plan on changing phones soon anyway.
Edit: It just started happening after this post. Signal was at 1 bar...
Epic-ly tapped from my Galaxy S II
Zoidpilot said:
Started happening to me recently as well. Im running Calks still on GB with ICS theme. I haven't paid attention to my signal when it happens but you are right, turning off the screen does stop it momentarily. I agree this may not be a hardware issue as well. I've just been bearing it because I plan on changing phones soon anyway.
Edit: It just started happening after this post. Signal was at 1 bar...
Epic-ly tapped from my Galaxy S II
Click to expand...
Click to collapse
Did you happen to install this? http://forum.xda-developers.com/showthread.php?t=1326569
Happens to me too. Menu button hitting itself at random times.
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I have this same issue. I never realized it correlated with low signal. The issue cropped up 3 times today and each occurrence was with low signal. Good eye sir.
Do any of you undervolt or use a kernel that runs less than standard voltages?
My device is undervolted quite a bit and was wondering if it may be part of issue as i don't remember having this problem prior to that.
I am removing my undervolts and will report back if i still have this issue.
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I'm on stock rooted. Always happens on different occasions. I just turn the screen on and off and usually it'll fix the problem
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I was gonna post the same thing I just realized this morning that it always coincides with low signal
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I think its a hardware issue. Im running the same setup on my replacement phone and haven't had the issue since.
I experienced this ever since I got the phone back in september but I didn't wise up until the 14 day period ended. there are two threads in the Q&A section concerning this, one that i started and another that i contributed to.
I would be trying to text and the menu button would pop up and i would accidently hit something on the menu that came up bc the button spazzes out randomly and consecutively and sometimes for a solid 5 seconds, but like the rest of you im sure, it wasnt confined to any single app so it was impossible to find one thing to blame. it would have to be something system-related or hardware-related (btw i did flash the LOS checker some time ago)
I believed the low signal theory for a while, as well as having a corrupted flash. but I experienced the spasms with full bars of service AND after a complete Odin restore to stock everything without restoring any of my past data whatsoever. thus I deferred to the "default" that it is hardware-related.
that was months ago.
I got so fed up with it, i decided to do anything to make it stop. So, I recently opened up my device and took everything apart and found that the water indicator just above the capacitive buttons had been activated. keep in mind I DID NOT EVER have any encounter with water. in fact, the other water indicators were perfectly undisturbed. this pissed me off because that means there might have been an accident or something while they were being manufactured that would have damaged the button - idk just another theory.
This is my main piece of evidence supporting my claim that it is hardware-related:
I ended up breaking the screen trying to separate the glass from the digitizer (stupid, I know bc theyre fused together) so I ended up buying a new screen/digitizer. put it in myself. i haven't had it since. I'm running the EXACT same set up as before I replaced my screen and its been about a week and no instances. I would be experiencing the sporadic menu button randomly, several times a day but it has completely disappeared.
i suggest to you all: bring it in to Sprint if you bought it from them or invest in a new screen off ebay if you bought it from a 3rd party seller (Amazon, wirefly, letstalk), i got my new screen for $65 shipped and it was in pristine condition. now im living a happily-ever-after ending
i'll keep a close eye on this thread to help you all with your endeavors/theories though
if any of you plan on opening up ur device, i suggest you do some homework so as not to destory your phone - its still an amazing device. or you can just ask in this thread and i can give tips to everyone
good luck!!
Thanks for all the updates.. I've noticed I'll sometimes get this error, but my phone will be showing full bars where I KNOW I have a poor signal.. for instance, my elevator at work..
Is there any sort of logging app I could run and go into an area I know this will happen to find out what's going on?
IsThisOneTaken said:
Thanks for all the updates.. I've noticed I'll sometimes get this error, but my phone will be showing full bars where I KNOW I have a poor signal.. for instance, my elevator at work..
Is there any sort of logging app I could run and go into an area I know this will happen to find out what's going on?
Click to expand...
Click to collapse
sometimes the signal bars are inaccurate (like you described). your true signal is found in settings>about phone>status>signal strength. 0-1 bars is really about -90 to -100 dBm
devs use logcats to analyze issues with the internals
http://forum.samdroid.net/f38/tutorial-how-get-logcat-example-check-battery-drain-2543/
I just checked a few other boards and it seems a number of people have confirmed it correlates wih low signal. There are a few people that keep popping up on multiple threads stating it's a hardware issue, only because a new screen fixed it. I would be fine with that logic if there weren't so many people stating it correlates with low signal. Also, it seems most people haven't really experienced this issue until after the LOS fix. Now, at the same times I used to have LOS issues, I now have this. I'm guessing it has something to do with internals and whatever they did to update it may be separate from modems or roms, since people have gone back to stock and still experienced this issue.
I haven't done a search, but is there an information source that states exactly what Samsung did to address the LOS issue?
I'm going to ODIN back to the original shipped EG30 package and test it out.. I never did OTA updates.. always through ODIN, etc. I'm going to see if I update through OTAs if anything is different. I'll report back.
I had experienced it since around the 1st week of october. i didnt have los fixed until i flashed chris41g's experimental kernels, not sure when all that was though. i was convinced it was related to signal too, but i would still happen on the highway/in public with 3 bars of 4g and ~50-60 dBm
would be interesting if you figure it out though
Yea I ODIN'd back to EG30 and now OTA'd to EL29.. no issues yet but we'll see tomorrow when I'm in elevators. After doing all this, I realized I probably need to do a full EEPROM reset and then go through this... don't really feel like doing that tonight though.
Im pretty sure this is in fact a samsung phone issue in general. I came over to sprint and the e4gt from verizon and the fascinate. I loved that phone, but it had this exact same issue. I have not in fact had it happen to me so far with the e4gt yet. I have a sneaking suspiscion that this issue goes hand in hand with undervolting, but thats just my own personaly theory.
Sent from my SPH-D710 using Tapatalk
Happens to me on the rare occasion as well. Might be an issue with the phone?
I called this one during the LOS era. It definitely occurs in low signal areas. I could never get LOS so I went into known dead spots and sure enough those random pop ups happened
Sent from my Nexus S 4G using xda premium
*Luke* said:
Im pretty sure this is in fact a samsung phone issue in general. I came over to sprint and the e4gt from verizon and the fascinate. I loved that phone, but it had this exact same issue. I have not in fact had it happen to me so far with the e4gt yet. I have a sneaking suspiscion that this issue goes hand in hand with undervolting, but thats just my own personaly theory.
Sent from my SPH-D710 using Tapatalk
Click to expand...
Click to collapse
I noticed there were a few other threads on Samsung devices with issues.... hmmm. Did you ever try limiting your underclocking to a higher clock speed? This may be a noob question but for the EG4T, is anything less than 800mhz considered underclocking?
JohnCorleone said:
I called this one during the LOS era. It definitely occurs in low signal areas. I could never get LOS so I went into known dead spots and sure enough those random pop ups happened
Sent from my Nexus S 4G using xda premium
Click to expand...
Click to collapse
I believe I remember seeing your post haha... I'll see what I can do if I mess around with clock speed.
Road trip yesterday, using telenav app for GPS on my E4GT and noticed when cell signal was low, the menu button seemed to go crazy and phone was unresponsive. Searched here, but it doesn't seem to happen to everyone.
Is it hardware related? Should I get new phone? Does it happen with ICS?
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rehpot1 said:
Road trip yesterday, using telenav app for GPS on my E4GT and noticed when cell signal was low, the menu button seemed to go crazy and phone was unresponsive. Searched here, but it doesn't seem to happen to everyone.
Is it hardware related? Should I get new phone? Does it happen with ICS?
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
This happens to me when signal is low, my thought process is that if it's searching for signal, the cpu is prioritizing that rather than keeping track of the menu button.
Was your battery life terrible, by chance?
I have the telenav app too - I haven't really used it much, I usually use the Google navigation.
However, right after the update, on first boot, Telenav appeared and said "updating" and hung - I had to battery pull, which made me nervous about Telenav on ICS.
And, my first day, I got about 6-7 hours LESS battery life than I had previously.
I'm strongly leaning towards simply uninstalling it.
Barry life great, 10-15 hours on EL29 rooted, CWM. thinking about rooted ff18 w CWM, but love good battery life. I use it all day for work.
Freaking menu spaz is driving me crazy. I'll get rid of it if its a normal problem in low signal areas.
It did it without using telenav as well. Heck, its doing it right now. Very frustrating.
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Its a problem with the screen itself. I had that but it would happen regardless of battery life.
Just ask them to replace the screen/fix the screen.
Took it to sprint store today, they wanted to know if I had rooted it, said they would have to factory reset it. then if the problem continued, I could come back. Left the store, walked around a nearby big box store and it started again. Went right back, they said a replacement phone would be here in five to six days. Forgot to ask if I could have one in a box there. No charge, just got the phone two weeks ago.
Tech did mention that lots of people were bringing in the E4GT to have the ICS upgrade removed because it wasn't working as good as the GB.
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rehpot1 said:
Took it to sprint store today, they wanted to know if I had rooted it, said they would have to factory reset it. then if the problem continued, I could come back. Left the store, walked around a nearby big box store and it started again. Went right back, they said a replacement phone would be here in five to six days. Forgot to ask if I could have one in a box there. No charge, just got the phone two weeks ago.
Tech did mention that lots of people were bringing in the E4GT to have the ICS upgrade removed because it wasn't working as good as the GB.
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
I went a couple of days ago and was told that I was the second person to arrive that morning mentioning an issue with the newest update causing issues. I had 3 problems going on with my phone but this was the main issue. I had unrooted the phone and reset everything before I walked in so I wouldn't have them go through the trouble of doing that and waste time. I told them I have tested many things: flashing roms, modems, even PRLs (I knew the tech, so I was open about these things). I've had this issue for well over a month now and I got used to it but wouldn't mind getting it removed. I have done my own experiments and none seem to resolve it.
Their internal forums don't know what exactly is the cause of this "phantom menu press" but they are aware of the new ICS causing it. Their 2 solutions was either replacing the screen or a new phone. Although I was happy about a new phone (my phone has seen the concrete a couple times), I was hoping to see a fix at that moment.
Next time you go to the store, ask them to have the screen replaced. It could be that it is a faulty screen (sensor wise). I work for an engineering company and it is unbelievable how many new parts arrive faulty or with intermittent problems from the manufacturer.
swaarley said:
This happens to me when signal is low, my thought process is that if it's searching for signal, the cpu is prioritizing that rather than keeping track of the menu button.
Click to expand...
Click to collapse
I have had this problem since GB, it seems to happen when you have low signal and on 3G...I hardly use 4G but I have noticed this issue doesn't happen on WIFI...try a day or two without using 3G in the areas where you get low signal and let us know
GH0 said:
Its a problem with the screen itself. I had that but it would happen regardless of battery life.
Just ask them to replace the screen/fix the screen.
Click to expand...
Click to collapse
I do agree, I have had sprint replace my battery in hopes for this to be the culprit and disappear. No luck but I have seen an improvement in battery life hehehe
Darkfire963 said:
Their internal forums don't know what exactly is the cause of this "phantom menu press" but they are aware of the new ICS causing it. Their 2 solutions was either replacing the screen or a new phone. Although I was happy about a new phone (my phone has seen the concrete a couple times), I was hoping to see a fix at that moment.
hehehe
Click to expand...
Click to collapse
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I'm on stock EL29, not ICS. Interesting if it only happens to Some after update if its a suspected hardware issue.
rehpot1 said:
Road trip yesterday, using telenav app for GPS on my E4GT and noticed when cell signal was low, the menu button seemed to go crazy and phone was unresponsive. Searched here, but it doesn't seem to happen to everyone.
Is it hardware related? Should I get new phone? Does it happen with ICS?
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
This is my thread. Similar problem so I figured I would paste the link here for more reference.
http://forum.xda-developers.com/showthread.php?p=29246442#post29246442
New phone (like new replacement), no more problems.
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I've been having an issue with my softkeys (settings, home, etc...). They will randomly press opening settings, going back and opening the recent apps. Usually it does a combination of all of them and the only way to fix it is to turn off the screen and turn it back on.
I first thought this was a rom problem and switched to a new one. This didn't help so I believe it has to do with hardware. I looked up online and people say that it is a screen or battery problem. So I flashed to stock ICS and brought it into sprint, the guy was nice and stuff but he said he couldn't do anything unless we could make it happen. It wouldn't do it, so he couldn't do anything about it.
I'm wondering if it actually is a software issue or something that I'd be able to fix myself. Has anyone had any problems like this? It's not too often but often enough to be annoying. Any help would be nice.
Thanks in advance
I've heard pepper have issues with soft keys in low signal areas but never heard of that issue.. When you left the store did you have the problem on stock ics still
-TeaM VeNuM Like A Boss
Well, I flashed back to Paranoid when I got back home and so far I've had no problems. I haven't been using my phone though, I'll have to see how this goes.
MiguelHogue said:
I've heard pepper have issues with soft keys in low signal areas but never heard of that issue.. When you left the store did you have the problem on stock ics still
-TeaM VeNuM Like A Boss
Click to expand...
Click to collapse
I have the issue of menus open and close in all apps and from home screen in low to no signal areas. Some times making the phone unusable. If I turn mobile data off seems to cure the random menu opening issue... Becomes 1/2 a phone... No data and 10 a month for... What oh ya high speeds data... Used to get 10 Meg download on 4G until a couple months ago.. Now only getting 700K, I think the Sprint tower near my house was stolen lol is that a word? FI27 is out, might help. My phone has been flagged for liquid damage so hard to find out if it's a hardware problem causing the menu issues. My upgrade isn't until May so I will make the most till then. NOTE 2? Little Rant in your thread OP... Sorry
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I don't mind the rant
I think it may have something to do with signal however. I was at work today and I got a bunch of random presses again. There was a good sized storm and I only had a bar or two. I'm also still wondering if it is software but I cant even stand to use stock ICS to see if it happens, if I couldn't use custom roms I don't think I would even own an android phone.
I was at the gym last night... 1 to no bars, menus and soft keys started poping like crazy... Turned off mobile networks.. 3G data and not one more Phantom menu press... If I wasn't so lazy I would use a custom prl and roam control... Bet that would cure my low signal areas. I will test that theory soon.
I had same menu action when I Odin stock el29 GB, with all modems I flashed
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Xynche said:
I don't mind the rant
I think it may have something to do with signal however. I was at work today and I got a bunch of random presses again. There was a good sized storm and I only had a bar or two. I'm also still wondering if it is software but I cant even stand to use stock ICS to see if it happens, if I couldn't use custom roms I don't think I would even own an android phone.
Click to expand...
Click to collapse
I have use menu other Android devices my first phone was a Samsung moment, i rooted all my phones and i 've never had this problem, i even called Samsung and they say its sprints network not software or hardware, so i will take my phone to another store to see if i have better luck
I was experiencing the same problem on Gamer Mod. Even reflashed after fully wiping everything and still had it happening... was using apex launcher...but never happened to me before. Anyway wiped again and flashed back to blue kuban and its gone.
Shame because I really liked gamer mod.
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I don't see how a network can cause an issue like this though.
Also, I've tried wiping and flashing multiple roms on everything from GB to JB and still the same thing.
It is a low signal issue. The end. Only solution.. Get it replaced. My co worker had it. So I had first hand experience with it.
Sent from my SPH-D710 using xda app-developers app
When I brought it in he said he can only do something if we could duplicate the problem. Should I call Sprints call center and see what they can do? Would they already know about the problem or are they going to pretend like they've never had an issue like it. Do I have to flash back to stock ICS or do they not care? Sorry about the questions, I'm just pretty new to having my own phone plan and my own problems and don't really know how to deal with them yet.
Xynche said:
When I brought it in he said he can only do something if we could duplicate the problem. Should I call Sprints call center and see what they can do? Would they already know about the problem or are they going to pretend like they've never had an issue like it. Do I have to flash back to stock ICS or do they not care? Sorry about the questions, I'm just pretty new to having my own phone plan and my own problems and don't really know how to deal with them yet.
Click to expand...
Click to collapse
You have to unroot the phone or they will say the rooting its causing this problem or even worse they will say it's big no no to root phones and they will invalidated your warranty, show them this video http://www.youtube.com/watch?v=xKG-iq4XezU so they get an idea what the problem is
That is really odd, hadn't heard of that before. I instantly thought hardware, but it sounds like it has been proven otherwise. Is your device under warranty? If so, could be worth the hassle of a replacement, otherwise sprint call center is pretty worthless in general. They will give you pre made responses and tell you they were not aware of any such issue unless you get someone who actually gives any kind of a crap haha. Good luck! Be sure to post any updates!
Xynche said:
When I brought it in he said he can only do something if we could duplicate the problem. Should I call Sprints call center and see what they can do? Would they already know about the problem or are they going to pretend like they've never had an issue like it. Do I have to flash back to stock ICS or do they not care? Sorry about the questions, I'm just pretty new to having my own phone plan and my own problems and don't really know how to deal with them yet.
Click to expand...
Click to collapse
The only way to duplicate the problem everytime on my phone is to go to a low signal area. Ask the Sprint tech to go with you maybe buy them a cup of coffee and a donut.
Sent from my SPH-D710 using Tapatalk 2
Xynche said:
I've been having an issue with my softkeys (settings, home, etc...). They will randomly press opening settings, going back and opening the recent apps. Usually it does a combination of all of them and the only way to fix it is to turn off the screen and turn it back on.
I first thought this was a rom problem and switched to a new one. This didn't help so I believe it has to do with hardware. I looked up online and people say that it is a screen or battery problem. So I flashed to stock ICS and brought it into sprint, the guy was nice and stuff but he said he couldn't do anything unless we could make it happen. It wouldn't do it, so he couldn't do anything about it.
I'm wondering if it actually is a software issue or something that I'd be able to fix myself. Has anyone had any problems like this? It's not too often but often enough to be annoying. Any help would be nice.
Thanks in advance
Click to expand...
Click to collapse
http://forum.xda-developers.com/showthread.php?t=1877155&highlight=ghost
Ok, before I call in I have one last question. Will they send me a loaner phone? I need my phone for work and what not so if I cant get something temporary then I'm not even going to be able to send it in.
Not sure if this will answer your question but a co-worker recently had to take his OG EVO in for service. They gave him a loaner phone, an EVO 3D.
My wife's E4GT had the same phantom soft key issue. It was recently replaced due to another unrelated issue and so far, no issues.
Sent using my HTC EVO 4G and a magic wand
Very last question, I promise. Should I call Sprint or call Samsung directly? I'm most likely going to try and get it replaced this weekend. Hoping that everything goes well.
Short of a sledge hammer or selling the phone is there any remedy?
Phantom keys were crazy on my phone yesterday. I hadn't seen the problem very much in a week or so. I have no idea what was going on, but cleared dalvik cache and that seemed to help. No problems with it today. I wish I could figure out a correlation besides poor signal.
Hello,
I have been fairly involved in following this forum, and I think it is undoubtedly the best resource for this phone on the internet. Take a minute to hear my plight:
I bought an ET4G the day it came out in the States. I have tried several custom roms and play with kernels all the time.
About, I'd say...2 months ago, the phone started rebooting itself once a day. Sometimes, the screen lights up by itself while the phone is sitting untouched! The problem got progressively worse, until the phone was rebooting 15 times a day. I installed a fresh stock ROM (rooted), a NEW battery, and the problem went away but started to slowly creep back. At this point, I went back to the stock kernel (was using Agat's), and the problem STILL HAPPENED.
So, I installed a fresh stock ROM, this time unrooted, kept TouchWiz instead of Apex, and did not install any freaking apps, except for the BARE minimum. This time the phone did not turn off. It seemed to have fixed my issue. My speculation was that my phone, for some reason, didn't take the voltage under load quite well. So, I spoke to my friend (who is a Store Manager at a corporate Sprint store,) and he was very kind to help me out in getting an exchange so that I could use the phone the way I was using it (after all, I was still within the 12-month warranty).
It's now been 1 week, and the only modifications I've made have been to install Agat's kernel. THE PROBLEM HAS COME BACK in the replacement phone. So, as a last resort, I undervolted the damn thing -50mV, and even went ahead to underclock it using ExTweaks to 1100 MHz. STILL HAPPENS. I go back to stock kernel, uninstall all tweak apps, STILL HAPPENS.
So, I install a fresh ROM, it gets fixed, gets progressively worse, and then THE PROBLEM COMES BACK.
I'm going crazy, XDA. I just want to have a working phone until July 1st when I can upgrade. Is there any way I can diagnose what exactly the phone is doing when it reboots by itself, and what it's doing when the screen wakes up by itself when untouched? Other tips, suggestions, or anything else that could lead to a resolution?
Note: The phone reboot slightly less often when using stock kernel vs. the latest Agat kernel (0.6.7). It also appears to occur less often when I use default touch-wiz. Lastly, the problem goes away after a flash for almost 24 hours, and then it starts creeping back.
Why did you use undervolting as a last resort if your phone had problems? It would only make things worse
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locoboi187 said:
Why did you use undervolting as a last resort if your phone had problems? It would only make things worse
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I mean, I've had the new phone for a week. I haven't done anything crazy with it, and it's already doing weird stuff.
I never over-clocked either of the phones, and once I learned under-clocking was known to help, I tried that last.
There has to be a way to diagnose this thing:
I've been monitoring the last seen services before shut-down, and the last 2 active services on the last shut-down were:
1) [dhd_dpc]
2) system/bin/surfaceflinger
My phone did that and I ended up getting a replacment. Stupid referb had a problem with the CPU. New phone works perfect
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m4xwellmurd3r said:
My phone did that and I ended up getting a replacment. Stupid referb had a problem with the CPU. New phone works perfect
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I will return the phone to the store once again in hopes that a replacement gives me a better experience. I'll report with updates.
So, I got my Note3 last week as soon as I heard CM11 nightlies were officially available. I spent zero time with the stock ROM.
Everything installed perfectly the first time. CM11 ran nearly perfectly, especially considering it's a nightly and there are no stable releases or RCs, yet, etc.
On Thursday I spent a full day at my desk at work. I noticed that my phone rebooted in my pocket. I figured "hey, it's a nightly...I've seen far worse"....then I noticed almost every 2 hours it seemed to reboot again, sometimes more frequently. It never rebooted in the middle of me using it...only while in my pocket.
So, I figured "hey, no big deal. Another nightly or two and this should be ironed out." So I restored my stock backup on Friday after work. All weekend long, no problems whatsoever. I figured it must have been something wonky in the nightly CM11.
Then on Monday, while sitting at my desk, it happened again...and again....and again. Same exact circumstances. I figured maybe I borked something so I got a restore-to-stock and flashed it via Odin.
Well, long story short this continues to be a problem whenever I spend any significant time at my desk at work. It doesn't happen anywhere else so far. It happens with any ROM I throw at it. I've Googled around and it appears that I'm far from the only person experiencing this problem however I don't experience froot-loops like a lot of people. Just semi-random reboots.
Now, I'm pretty convinced that a different (or new) modem would take care of this. I had the GS2 on Sprint and we had a problem we referred to as "LOS" (Loss Of Service) which typically required a reboot...even on my bone-stock phone...it seems to happen with the same randomness. One thing I do know about sitting at my desk, my phone is constantly switching back and forth between H, H+, LTE, DC and occasionally E...Edge being the only thing that gets solid service about 1 wobbly bar.
That's my own theory. This isn't a deal breaker for me. It only happens at work and if I wait a few seconds my phone is back in commission without any intervention.
Anyone else have a similar experience, tips, ideas, theories...? I'm more curious than anything.
Perhaps a Wi-Fi issue?
krelvinaz said:
Perhaps a Wi-Fi issue?
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I keep wifi off at all times, wifi scanning set to off. I have unlimited data and my 4G speeds outclass my (relatively very good) cable modem speeds at home and at work (I live and work a stones throw from the NOC...I mean...literally, across the street from both places). I would prefer wifi if it wasn't sketchier than my cell connection.
So, it's not that.
How many files on your microSD card? Notice I asked how many, not how much space taken up. Android's media-scanner service seems to have huge stability issues once you cross the 10,000 files threshold. If that's your case, delete some files and see if it still reboots. I had about 10k files, deleted down to 6.5k and no more random reboots for me.
I have the same issue, and I don't have a micro SD card in the slot. The phone will randomly restart, usually after unlocking the phone. I have disabled wifi-scanning, auto app updates, and factory reset device, but nothing helps. It didn't do this before the kit kat update. It only happens maybe once a day or every other day. It's not terrible, just annoying at times. I'm thinking its a software bug.
Also, i'm running everything stock at the moment.
I have been on Cyanogenmod nightlies since I got the phone...and in the past week or two it does not reboot randomly with either Cyanogen or AOKP. At all. Still does with TW, I haven't taken the KK update so I don't know if that will help or hurt....and unless I absolutely am required to I won't be taking that update ever.
Maybe some kind of interference, that's kinda odd that it's happening only at your desk. And on stock.....
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