Hi ,
Just got my nexus and have to say out of the many phones I have had this one tops the list by a long way.
Now its a sim free phone which means it cannot be insured by any mobile company or 3rd party dealer e.g. car phone warehouse or phones for you.
I am looking for the best insurance company within the UK , there are protect my bubble etc but reviews are very poor. Due to the cost of the handset and how new it is I don't want to place it on house insurance or bank insurance.
Anyone with any reviews or recommendations would be fantastic.
Thanks jordan
Sent from my Galaxy Nexus using XDA App
Hey guys I just cant make the idea of the 16GB XL work for me and I want to order the One X 32GB. Can anyone tell me some reputable sellers?? I have been told to many horror stories about importing phones . Any tricks to get this working on ATT I should be aware of?
expansys.com around 630 for an one x
Sent from my GT-N7000 using XDA
I'd go with Handtec or Clove in the UK. Expansys and Negri have been shipping Malaysian phones. Handtec actually delivers overnight where "express" from Expansys can take almost a week.
Was looking at Intergron Technology website as they have it for a bit cheaper. BBB check on them doesnt look bad. $599 is there price but what about warranty doing it this way? Is this a grey market purchase doing it this way will HTC honor the warranty?
jpinks said:
Is this a grey market purchase doing it this way will HTC honor the warranty?
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Good questions. It's grey market by definition because it's being sold outside of the country/region of intended sale. I'm guessing Expansys is an authorized reseller but I don't know about the others. Samsung is insanely strict about grey market warranty support, I don't know about HTC. Phones purchased in the UK all come with a two year warranty. I don't know about Asia. Sorry for questions instead of answers. Maybe someone with more HTC experience knows more.
Well I can wait til some more folks throw in their 2 cents. I just wish HTC would have offered a 32gb XL or just put the SD slot on then this wouldnt be an issue.
jpinks said:
Well I can wait til some more folks throw in their 2 cents. I just wish HTC would have offered a 32gb XL or just put the SD slot on then this wouldnt be an issue.
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Have you used an imported phone before? In addition to warranty questions there's also the fact you can't buy carrier insurance for it. I'd strongly suggest a SquareTrade warranty. They insure grey market phones and cover ADH should anything happen to it. It's about $95 for two years with a $99 deductible and they cover up to price you paid for the phone. There's some 30% off coupons on the Prime forum's front page to get to that $95. It's also transferable and adds a lot of value if you want to eBay or CL later.
I always get my phones from negrielectronics
Sent from my HTC One X using Tapatalk 2
BarryH_GEG said:
I'd go with Handtec or Clove in the UK. Expansys and Negri have been shipping Malaysian phones. Handtec actually delivers overnight where "express" from Expansys can take almost a week.
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Malaysian phones are just like every other phone. the only thing that might bother some is that the update took a few more days to get sent out. there's no good reason to pay more than you have to, but that's my opinion. mine was 619 with 5 day UPS.
the only warranty you can get for the X that i know of is Squaretrade. i've never had a phone go bad before i was done with it so i'm not getting one.
Yeah XL is bogus and LTE is not everywhere. Better development for Tegra as you can see. Plus you don't need a smartphone data plan so the phone will pay for itself. Unlimited data is 15 bucks, so your saving 15 a month.
Sent from my HTC Desire using XDA
Yeah I am on unlimited but not in an area that will see LTE in this decade lol. So thats why I am looking at the 32Gb version. 16 just wont cut it.
Newegg has it for 619 right now. I think I will be getting it there. Anyone else bought a phone from Newegg. I am concerned about there return policy. 30 Days for refund and 90 for replacement.
I bought mine from expansys. The phone shipped the same day I ordered it and got to my home in Arizona 2 days later. That was with their free shipping. I am very happy with them. I also received a flawless phone. Having zero issues here. This was my first time buying from them however I will gladly buy from them in the future.
Sent from my HTC One X using Tapatalk 2
Just out of curioustiy will HTC honor the warranty? I got.it of eBay from a store and am curious if we get it?
Sent from my HTC One X using Tapatalk 2
Yes, you should have a 1 years warranty on it. You can call them and ask. Its a pain to use. You have to mail in your phone and its takes 2-3 weeks to get it back.
MadHatter01 said:
Yes, you should have a 1 years warranty on it. You can call them and ask. Its a pain to use. You have to mail in your phone and its takes 2-3 weeks to get it back.
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Expansys-USA says all the One X International units they sell have a standard 2 year warranty from HTC, not one.
There's a two years repair warranty from HTC. But they take like 2 weeks and sometimes don't fix.
Sent from my HTC One X using XDA
I called HTC and they said no!!!!
Sent from my HTC One X using Tapatalk 2
Here are the warranty terms:
This limited warranty shall apply to the HTC product (the “Product”). HTC warrants that the product is at the time of its original purchase free of defects in materials and workmanship (“Limited Warranty”).This Limited Warranty is subject to the following terms and conditions:
1. This Limited Warranty is given only to the original purchaser of the Product (“Customer”). It shall neither exclude nor limit.
a) any statutory rights of the Customer or
b) any of the Customer’s rights against the seller/dealer of the Product.
2. This Limited Warranty shall last for twenty four (24) months from the date of original purchase for mobile devices and twelve (12) months for accessories (whether included in the mobile device sales package or sold separately) other than the media on which any software is provided, CDrom, memory card. (“Warranty Period”)
Customer shall present the PROOF OF PURCHASE upon claiming this Limited Warranty. This Limited Warranty may not be sold-on, assigned, transferred or given to any subsequent purchaser or acquirer of the Product. This Limited Warranty is only valid and enforceable in the countries where the Product is sold. Moreover, if Product is returned to be repaired under this Limited Warranty in the place other than where you purchased, HTC attempts to repair such Product but can not guarantee the outcome. Warranty service availability and response times may vary from country to country and may also be subject to a registration requirement in the country of purchase.
So here's why you're screwed...
- You're not the original purchaser
- You have no proof of purchase from an authorized reseller
- It was sold outside the country of intended sale
Samsung's policy is similar. Here's some advice on grey market phones. If you buy it from an authorized reseller in the country of intended sale you're covered. Handtec and Clove in the UK are authorized resellers and you have the benefit of a 24 month (vs. 12 month) warranty. Negri and Expansys-USA also handle warranty repairs for their customers by sending the phone to one of their overseas affiliates. Buy it from NewEgg, Amazon, eBay, and CL and you're on your own; meaning there is no warranty. And if they tell you differently they're lying.
SquareTrade covers grey market phones but you'll still need a receipt. They work with eBay and Amazon so purchases there may qualify. You'd need to verify that with ST.
Grey market phones aren't for everybody.
BarryH_GEG said:
Here are the warranty terms:
This limited warranty shall apply to the HTC product (the “Product”). HTC warrants that the product is at the time of its original purchase free of defects in materials and workmanship (“Limited Warranty”).This Limited Warranty is subject to the following terms and conditions:
1. This Limited Warranty is given only to the original purchaser of the Product (“Customer”). It shall neither exclude nor limit.
a) any statutory rights of the Customer or
b) any of the Customer’s rights against the seller/dealer of the Product.
2. This Limited Warranty shall last for twenty four (24) months from the date of original purchase for mobile devices and twelve (12) months for accessories (whether included in the mobile device sales package or sold separately) other than the media on which any software is provided, CDrom, memory card. (“Warranty Period”)
Customer shall present the PROOF OF PURCHASE upon claiming this Limited Warranty. This Limited Warranty may not be sold-on, assigned, transferred or given to any subsequent purchaser or acquirer of the Product. This Limited Warranty is only valid and enforceable in the countries where the Product is sold. Moreover, if Product is returned to be repaired under this Limited Warranty in the place other than where you purchased, HTC attempts to repair such Product but can not guarantee the outcome. Warranty service availability and response times may vary from country to country and may also be subject to a registration requirement in the country of purchase.
So here's why you're screwed...
- You're not the original purchaser
- You have no proof of purchase from an authorized reseller
- It was sold outside the country of intended sale
Samsung's policy is similar. Here's some advice on grey market phones. If you buy it from an authorized reseller in the country of intended sale you're covered. Handtec and Clove in the UK are authorized resellers and you have the benefit of a 24 month (vs. 12 month) warranty. Negri and Expansys-USA also handle warranty repairs for their customers by sending the phone to one of their overseas affiliates. Buy it from NewEgg, Amazon, eBay, and CL and you're on your own; meaning there is no warranty. And if they tell you differently they're lying.
SquareTrade covers grey market phones but you'll still need a receipt. They work with eBay and Amazon so purchases there may qualify. You'd need to verify that with ST.
Grey market phones aren't for everybody.
Click to expand...
Click to collapse
I have proof of ownership and the store I got it from said they get it directly from HTC.
Sent from my HTC One X using Tapatalk 2
VtHondaGuy08 said:
I have proof of ownership and the store I got it from said they get it directly from HTC.
Click to expand...
Click to collapse
1) If you bought the phone in the U.S. the warranty is automatically void because it was sold outside the country of intended sale. HTC doesn't offer unlocked phones in the U.S. therefore no reseller is authorized to sell it. A U.S. receipt for a device not offered in the U.S. isn't going to cut it with HTC.
2) Whether from an individual or a reseller, it is highly unlikely that whoever you bought it from got it directly from HTC. Most likely they purchased it from an overseas reseller or distributor who themselves may not be authorized by HTC. Therefore, in HTC eyes, you're not the original purchaser.
The manufacturers don't want people buying grey market phones and enforce the warranty terms very strictly. Outside of buying it abroad from an authorized reseller or Negri and Expansys-USA you have no warranty protection and HTC really doesn't care. The One X is my fourth imported device and there have been horror stories on every forum when people discover that they have no warranty. At this point, your best bet is seeing if SquareTrade will cover it. If who you bought it from intentionally misled you might try and reverse the sale.
I recently made a claim with HTC USA for my One X as the USB/charging port stopped working. The guy who took the call placed me on hold to see if the phone would be covered under the US warranty as the phone was from a different country. He came back on the line and said it was good to go and I wouldn't have to call HTC in the country of origin to file the claim. Now whether or not they will cover the defect under warranty is in question as I have unlocked my boot loader and flashed a custom ROM. Phone is still in transit to HTC in Texas as of right now.
Sent from my Xoom using XDA Premium HD app
nooomoto said:
Now whether or not they will cover the defect under warranty is in question as I have unlocked my boot loader and flashed a custom ROM. Phone is still in transit to HTC in Texas as of right now.
Sent from my Xoom using XDA Premium HD app
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Click to collapse
And when they look at your receipt or ask you for one if you didn't send it in at the same time. Great news though if it works.
I think it comes down to who answers the phone call. I had an unlocked vivid purchased on eBay three weeks of use resulted in a dead speaker. Contacted HTC shipped the phone got it fixed, no receipt, sales record, etc required they track all that by imei number I believe.
Plus never ever tell them you purchased it from a "friend" or eBay. Simply lie, if that goes against your moral character that's understandable. Despite what sellers state on eBay unless you can confirm they are an authorized re-seller/seller HTC doesn't legally have to honor the warranty as you would be owner number 2 even if the phone was never turned on.
Sent from my HTC One X using xda premium
BarryH_GEG said:
And when they look at your receipt or ask you for one if you didn't send it in at the same time. Great news though if it works.
Click to expand...
Click to collapse
I do have the receipt, however I wasn't asked for one either on the phone or in the email with shipping instructions.
Sent from my Xoom using XDA Premium HD app
BarryH_GEG said:
Here are the warranty terms:
This limited warranty shall apply to the HTC product (the “Product”). HTC warrants that the product is at the time of its original purchase free of defects in materials and workmanship (“Limited Warranty”).This Limited Warranty is subject to the following terms and conditions:
1. This Limited Warranty is given only to the original purchaser of the Product (“Customer”). It shall neither exclude nor limit.
a) any statutory rights of the Customer or
b) any of the Customer’s rights against the seller/dealer of the Product.
2. This Limited Warranty shall last for twenty four (24) months from the date of original purchase for mobile devices and twelve (12) months for accessories (whether included in the mobile device sales package or sold separately) other than the media on which any software is provided, CDrom, memory card. (“Warranty Period”)
Customer shall present the PROOF OF PURCHASE upon claiming this Limited Warranty. This Limited Warranty may not be sold-on, assigned, transferred or given to any subsequent purchaser or acquirer of the Product. This Limited Warranty is only valid and enforceable in the countries where the Product is sold. Moreover, if Product is returned to be repaired under this Limited Warranty in the place other than where you purchased, HTC attempts to repair such Product but can not guarantee the outcome. Warranty service availability and response times may vary from country to country and may also be subject to a registration requirement in the country of purchase.
So here's why you're screwed...
- You're not the original purchaser
- You have no proof of purchase from an authorized reseller
- It was sold outside the country of intended sale
Samsung's policy is similar. Here's some advice on grey market phones. If you buy it from an authorized reseller in the country of intended sale you're covered. Handtec and Clove in the UK are authorized resellers and you have the benefit of a 24 month (vs. 12 month) warranty. Negri and Expansys-USA also handle warranty repairs for their customers by sending the phone to one of their overseas affiliates. Buy it from NewEgg, Amazon, eBay, and CL and you're on your own; meaning there is no warranty. And if they tell you differently they're lying.
SquareTrade covers grey market phones but you'll still need a receipt. They work with eBay and Amazon so purchases there may qualify. You'd need to verify that with ST.
Grey market phones aren't for everybody.
Click to expand...
Click to collapse
While this is true, the country bit is not always enforced, especially for international phones. There are already multiple stories of HTC accepting repairs for example, for a UK phone sent in for repair in Germany/France/Somewhereelseineurope. Something I have come to understand about HTC is they are not Apple (for whom I used to do phone service). They are a lot more forgiving about the international nature of many of their phones and tend to cut you a bit more of a break so that you continue to buy their phones up front
kamui957 said:
They are a lot more forgiving about the international nature of many of their phones and tend to cut you a bit more of a break so that you continue to buy their phones up front
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Click to collapse
Great to know. I'm used to dealing with Samsung and their Nazis when it comes to warranty enforcment. My i9100 is in the UK as we speak getting its bezel replaced so I can sell it. On paper, HTC and Samsung look about the same. With Samsung you know you're screwed. It's kind of rough with HTC because you won't know you're screwed unless you are.
This guy was just refused service on his international One X.
http://forum.xda-developers.com/showthread.php?t=1631939&highlight=canada
I wish I could find the email of someone higher up the HTC food chain and email them about the problem, I think its crazy they wouldn't honor the warranty.
BarryH_GEG said:
Great to know. I'm used to dealing with Samsung and their Nazis when it comes to warranty enforcment. My i9100 is in the UK as we speak getting its bezel replaced so I can sell it. On paper, HTC and Samsung look about the same. With Samsung you know you're screwed. It's kind of rough with HTC because you won't know you're screwed unless you are.
This guy was just refused service on his international One X.
http://forum.xda-developers.com/showthread.php?t=1631939&highlight=canada
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Click to collapse
I thought samsung was good and at least replaced phones if it was their fault......no?
BarryH_GEG said:
1) If you bought the phone in the U.S. the warranty is automatically void because it was sold outside the country of intended sale. HTC doesn't offer unlocked phones in the U.S. therefore no reseller is authorized to sell it. A U.S. receipt for a device not offered in the U.S. isn't going to cut it with HTC.
2) Whether from an individual or a reseller, it is highly unlikely that whoever you bought it from got it directly from HTC. Most likely they purchased it from an overseas reseller or distributor who themselves may not be authorized by HTC. Therefore, in HTC eyes, you're not the original purchaser.
The manufacturers don't want people buying grey market phones and enforce the warranty terms very strictly. Outside of buying it abroad from an authorized reseller or Negri and Expansys-USA you have no warranty protection and HTC really doesn't care. The One X is my fourth imported device and there have been horror stories on every forum when people discover that they have no warranty. At this point, your best bet is seeing if SquareTrade will cover it. If who you bought it from intentionally misled you might try and reverse the sale.
Click to expand...
Click to collapse
I recently ordered unlocked HTC One in USA from HTC
Hi guys,
I have a HOX had bought from vodafone. But I am not the purchaser, I have bought it from seller without the bill. I have just barcode given by vodafone. So could I send the phone to store for warranity ? are the bill and original purchaser necessary?
Thanks
brhn said:
Hi guys,
I have a HOX had bought from vodafone. But I am not the purchaser, I have bought it from seller without the bill. I have just barcode given by vodafone. So could I send the phone to store for warranity ? are the bill and original purchaser necessary?
Thanks
Click to expand...
Click to collapse
Not sure but the HTC warranty should stand if not.
Sent from my HTC One X using Tapatalk 2
My one x is from Vodafone Spain so I'm not sure if my case applies to you, but I didn't even had to send HTC the invoice, the woman from HTC told me that you either send the invoice or they'll check the imei for the manufacturing date, since the one x is less than two years old (two years warranty is mandatory in Spain by law) my phone will qualify for warranty repair just with the imei.
Enviado desde mi HTC One X usando Tapatalk 2
Best thing you can do is call them and ask them.
Sent from my HTC One X
You do need the original purchaser to return to Vodafone. The sales contract was not with you. However, you'll likely have no problem returning to htc under warranty.
Sent from my HTC One X using xda app-developers app
Hey guys,
Last year on the 20th April I bought my HTC One X at Carphone Warehouse in England. In May I have had the first problems with the phone (yellow spot in the lower left corner and a white spot in the middle of the screen), later the GPS stopped working.
Now I live in Germany and I received my HTC One today, so I finally want to get my One X repaired so I can sell it.
Does anyone know how to do this? Will the German warranty service repair my phone or will I have to send it to the UK?
I also don't have the original box of the phone as it is still in my flat in the UK. Is the phone alone in a basic box with a copy of my invoice enough or will they require the original box (because of the IMEI number on the box or these little stickers to proof it is indeed my phone)?
Thanks in advance for your advice!
There will probably be a charge like 30euro or something. I guess HTC Repair centre in Germany would know.
I had my X repaired couple of weeks ago here in Finland. It was bought from Sweden, but it didn't cost me anything to get it fixed. I took it to local shop that sells mobile phones, with copy of my invoice and without box, and it was fine.
Sent from my HTC One X using xda app-developers app
I got my UK phone repaired in Finland as well without any hassle.
HTC has unified warranty inside EU.
Sent from my IceCold One X using xda premium