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So I have 2 evo's and I've been with Sprint for 10 years. In the past couple months the haptic feedback motors on both have died. My wife and I are very busy and have to move mountains to find the time to get to a Sprint store. For this reason I really DO NOT want refurbs. In my experience one refurb leads to another.
Do u guys think that sprint will work with me on this? I love the evo and wish it wasn't eol and would be perfectly happy with a NEW evo....although I know this won't happen.
Any advice? Thanks.
I've heard that some people are getting EVO 3D's instead of the 4G. It's hit or miss, but that would be cool to get a 3D as a replacement!
mmhama2 said:
I've heard that some people are getting EVO 3D's instead of the 4G. It's hit or miss, but that would be cool to get a 3D as a replacement!
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That is only if you go through asurion and if they have no og in stock
Sent from my PC36100 using XDA App
fitz420 said:
So I have 2 evo's and I've been with Sprint for 10 years. In the past couple months the haptic feedback motors on both have died. My wife and I are very busy and have to move mountains to find the time to get to a Sprint store. For this reason I really DO NOT want refurbs. In my experience one refurb leads to another.
Do u guys think that sprint will work with me on this? I love the evo and wish it wasn't eol and would be perfectly happy with a NEW evo....although I know this won't happen.
Any advice? Thanks.
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If you don't have insurance, then you'll either have to live with no haptic feedback, or live with a refurb, unfortunately. With the EVO being EOL, there aren't anymore "new" ones.
evo4gnoob said:
That is only if you go through asurion and if they have no og in stock
off topic but i lost my wimax rsa keys some where in the process of either upgrading my radio version or switching roms. unrooted the phone completely and going to take it back to sprint to try and get it fixed. So my question is Would they replace it or actually fix it?
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Lou8729 said:
evo4gnoob said:
That is only if you go through asurion and if they have no og in stock
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off topic but i lost my wimax rsa keys some where in the process of either upgrading my radio version or switching roms. unrooted the phone completely and going to take it back to sprint to try and get it fixed. So my question is Would they replace it or actually fix it?
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I don't think they can fix that. You'll probably end up with a refurb, if any are available. If you had TEP you might be able to get a 3D as a comparable replacement, but otherwise you're stuck waiting for refurb OG's to get in.
Lou8729 said:
off topic but i lost my wimax rsa keys some where in the process of either upgrading my radio version or switching roms. unrooted the phone completely and going to take it back to sprint to try and get it fixed. So my question is Would they replace it or actually fix it?
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If you have a nandroid backup with the wimax partition then you can just restore. CWM backs it up automatically iirc, in Amon Ra you have to select it. Sift through your nandroids for a wimax.img and you should be good to go without a replacement.
Supersonic Evo 4G | MIUI | Tapatalk
I do have insurance. As much as they offer. Does this mean they will try and give me a refurb
fitz420 said:
I do have insurance. As much as they offer. Does this mean they will try and give me a refurb
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Yes you will get a refurb. I really don't understand why people demand a new phone when the one they have now is clearly used. If you get in a car accident, you dont get a brand new car, you get a similar model worth a comparable cost.
sitlet said:
Yes you will get a refurb. I really don't understand why people demand a new phone when the one they have now is clearly used. If you get in a car accident, you dont get a brand new car, you get a similar model worth a comparable cost.
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Car insurance also doesn't give you a replacement that may or may not have been in an accident before you get a car that has never been in an accident, phone insurance you get whatever they give you no matter how much worse off it is than the phone you are replacing, like my evo for example looks brand new, I wouldn't want a refurbished that is all scratched up with light bleeding and a creaky power button I want a phone in like new condition like mine, that's y I don't pay for assurion anything they cover I can replace/repair for less than the 100$ deductible and keep a phone that I know where it's been and what's happened to it
We are legion, for we are many
-EViL-KoNCEPTz- said:
Car insurance also doesn't give you a replacement that may or may not have been in an accident before you get a car that has never been in an accident, phone insurance you get whatever they give you no matter how much worse off it is than the phone you are replacing, like my evo for example looks brand new, I wouldn't want a refurbished that is all scratched up with light bleeding and a creaky power button I want a phone in like new condition like mine, that's y I don't pay for assurion anything they cover I can replace/repair for less than the 100$ deductible and keep a phone that I know where it's been and what's happened to it
We are legion, for we are many
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My experience is that most refurbs have brand new casing slapped on them now for that reason alone. Too many people would call in upset their replacement phone had scratches. I've never had any problems with the refurbished phones.
However, you're going to get a refurb, evo4g isn't manufactured anymore if you want a phone it's going to have to be refurb. Though the sprint store can replace anything on your phone if they have the parts, I know one time a sprint repair store swapped all the guts from one evo 4g to another just so they wouldn't get the refurb phone.
I don't understand what's wrong with a refurb phone as long as it's a brand new case and screen.
You never know why it was refurbished every refurbished I've ever gotten seemed to be defective starting just after the complaint period was over that's why I cancelled my insurance I can repair my phone myself cheaper than paying the deductible I can get the LCD digitizer with front bezel and an entire housing for 85 bucks if I need it anything worse than that and ill just upgrade to a new phone its about time anyways evos been around since release so upgrades coming up soon
We are legion, for we are many
Isubbie said:
My experience is that most refurbs have brand new casing slapped on them now for that reason alone. Too many people would call in upset their replacement phone had scratches. I've never had any problems with the refurbished phones.
However, you're going to get a refurb, evo4g isn't manufactured anymore if you want a phone it's going to have to be refurb. Though the sprint store can replace anything on your phone if they have the parts, I know one time a sprint repair store swapped all the guts from one evo 4g to another just so they wouldn't get the refurb phone.
I don't understand what's wrong with a refurb phone as long as it's a brand new case and screen.
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The refurbs do have a new casing on them. Shouldn't have scratches. If you read the copy given when going to a repair center, it states that the technician may use "harvested" parts. Also, the refurbs coming back are also dependant on the initial diagnoses, tech sends it in for a bad touchscreen but no mention of USB issues, next person is SOL. They do get checked prior to shipping out to your service center.
The majority of techs that Sprint has, do not have techy experience. Also, they aren't allowed to solder anything, any longer. I soldered a power button back on for a customer, but couldn't claim labor, cause I wasn't supposed to have done it. I didn't want to order it either, because we're given a budget/exchange limitation on a monthly basis.
I have a refurbished 3D(through Asurion in August, my brand new 3D is the Gulf), which I have flashed the hell out of, it's still going. Maybe I got lucky.
Sent in L*W*H
they said they checked the antenna and files and every thing was "ok" on it but they just couldn't understand why the 4g wouldn't stay connected. thought to my self maybe cause the keys are gone. but then again they said they would replace it for another one for no cost, so just stayed quiet. I had done backup's using CWM and Amon ra before loosing my keys but when i went back to re-storing a back-up i had done it still didn't re store my keys. some how they were't there aswell.
To be more straightforward here......can I refuse a refurb? I have nothing but bad experiences with them in the past. I believe, if I recall, that years ago I refused a refurb politely and was given a new phone. I suspect if this phone wasn't out of production they'd give me a new one (or 2 in my case).
fitz420 said:
To be more straightforward here......can I refuse a refurb? I have nothing but bad experiences with them in the past. I believe, if I recall, that years ago I refused a refurb politely and was given a new phone. I suspect if this phone wasn't out of production they'd give me a new one (or 2 in my case).
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Not really. As stated, with Best Buy and with Sprint, their policy is usually to give you 3 refurbs before they allow you to move to a new device.
Just a heads up, I tried to get my black Inc2 warrantied for a hardware issue, and they are out of them. VZW tried to replace it with a Moto X2, but I talked them into sending me a red Inc2 instead. I have to buy a red battery cover on my own.
Sent from my ReZound
Hopefully I can switch this phone then for a better phone. I did that last time with my Incredible 1 and got this Incredible 2. Maybe they will switch it for an Incredible 4G once that comes out. They probably won't but maybe the rezound.
I might be able to track down a few dinc2 in my area, if needed.
jakob95 said:
Hopefully I can switch this phone then for a better phone. I did that last time with my Incredible 1 and got this Incredible 2. Maybe they will switch it for an Incredible 4G once that comes out. They probably won't but maybe the rezound.
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If you're still with 1 year of your purchase date of your original Dinc then maybe, but I don't think your 1 year warranty starts over when you receive a replacement device.
I've actually have had to replace my inc2 twice recently, they still have them. I actually talked to one very cool tech and I told him about my issue and he tried very hard to send me an alternative 3g phone for free but I haven't replaced my inc2 enough to recieve a diff. phone but he told me they aren't offering them anymore but still have replacement phones. I actually just hot mine today, shipped on Tuesday. It was for extremely low data speeds I was recieving, around 50 kb/s, he did say on 3G were suppose to have an avg. Of 600 kB/s too...regardless I was told they have many. I wish they didn't though! I want to try a different phone...and i did have a choice as well, so right now I have a replacement BLACK Inc2...
Sent from my ADR6350 using XDA
This isn't really surprising given that the 4G LTE is right around the corner.
A62335 said:
If you're still with 1 year of your purchase date of your original Dinc then maybe, but I don't think your 1 year warranty starts over when you receive a replacement device.
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I think they do because I got another replacement Inc 2 about a month ago, because my last one had issues with the headphone jack. And the reason I want to get a new phone really badly is that I have an issue with this one were some parts of the screen don't work like I touch it but nothing happens, and only way to fix it is to lock the phone and unlock it back and then it magically works, but then it breaks again and it gets so annoying. Especially on the keyboard, and my old Inc 2 had the same issue as well.
I just got a replacement a few days ago because the usb port was messed up and i couldn't get it to charge
Statesboro, GA Walmart has a **** ton of vivows.. I saw a pallet worth the other day.
Sent from my Incredible 2 using Tapatalk 2
They are not out of Inc2's I dont think...I got one a few weeks ago from CS as an exchange. We did run into the issue you speak of (only red and white available) but the CS representative told me I could buy a red Dinc 2 cover from HTC and he would reimburse me or I could wait a couple of days and call him back. Needless to say I waited the couple of days and they got them in.
tincbtrar said:
They are not out of Inc2's I dont think...I got one a few weeks ago from CS as an exchange. We did run into the issue you speak of (only red and white available) but the CS representative told me I could buy a red Dinc 2 cover from HTC and he would reimburse me or I could wait a couple of days and call him back. Needless to say I waited the couple of days and they got them in.
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I was told I needed to buy one, which I did that night. But, my replacement showed up with a back on it, so now I've got an extra.
Now the the Incredible 4G LTE has been announced I'm sure that they're going to start phasing our phone out
NickAVV said:
Now the the Incredible 4G LTE has been announced I'm sure that they're going to start phasing our phone out
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Pretty sure it has already been phased out. Its no longer available on line, and I didn't see it anywhere in the VZW store last time I was in there. 3rd party retailers like Best Buy still have it if I recall correctly.
I advise staying away from best buy. That's where I got mine at. Biggest pain in the butt ever
Sent from my Incredible 2 using XDA
reaper540 said:
I advise staying away from best buy. That's where I got mine at. Biggest pain in the butt ever
Sent from my Incredible 2 using XDA
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I'm on the complete opposite end of that spectrum. Bought my original Inc from them almost two years ago, with the black tie protection plan. Best Buy has been nothing but great for me. I've probably gone through 6 phones that would not have been covered under the standard warranty, and they replace them every time, no questions asked. Only bought my last on-contract phone from Amazon because it was $.01
A62335 said:
I'm on the complete opposite end of that spectrum. Bought my original Inc from them almost two years ago, with the black tie protection plan. Best Buy has been nothing but great for me. I've probably gone through 6 phones that would not have been covered under the standard warranty, and they replace them every time, no questions asked. Only bought my last on-contract phone from Amazon because it was $.01
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Yeh I just had issues and a little misunderstanding about the price of new vs. upgrade. Part of that was due to the incompetence of the sales rep. But I agree that the warranty is better than anywhere else. Thank god I've never had to use it
Sent from my Incredible 2 using XDA
i went through enough inc2's that i got an early upgrade. picked up a rezound for $50, sold the inc2 for 140.
if anyone has the option of moving to the rezound, do so. it's a brilliant phone. even does phone + data using only the 3g radio, if you'll believe that. thunderbolt does that too, i guess. a point of warning, though - lte phones that aren't made by google don't have aosp roms. the goddamn radio interface layer is closed and made for sense roms, so until we get a translation layer, it's all sense variants. still some damned good ICS roms, some of them with sense 4.
tspderek said:
i went through enough inc2's that i got an early upgrade. picked up a rezound for $50, sold the inc2 for 140.
if anyone has the option of moving to the rezound, do so. it's a brilliant phone. even does phone + data using only the 3g radio, if you'll believe that. thunderbolt does that too, i guess. a point of warning, though - lte phones that aren't made by google don't have aosp roms. the goddamn radio interface layer is closed and made for sense roms, so until we get a translation layer, it's all sense variants. still some damned good ICS roms, some of them with sense 4.
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Yea I wish I would have waited to upgrade but I needed a phone. So I had to take my moms upgrade. Now that my lines upgrade is coming up I want to go with either the rezound or the new inc 4g when it comes. But my mom is hell bent on using the upgrade for herself on the razr.
Sent from my Incredible 2 using XDA
reaper540 said:
Yea I wish I would have waited to upgrade but I needed a phone. So I had to take my moms upgrade. Now that my lines upgrade is coming up I want to go with either the rezound or the new inc 4g when it comes. But my mom is hell bent on using the upgrade for herself on the razr.
Sent from my Incredible 2 using XDA
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Buy a RAZR outright. Keep the upgrade yourself. The Inc4G is going to be a hell of a phone I think.
A62335 said:
Buy a RAZR outright. Keep the upgrade yourself. The Inc4G is going to be a hell of a phone I think.
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Can't afford to buy it out right. If I could I would. It'd be a nice mother's day present
Sent from my Incredible 2 using XDA
Post if this has happened to you, please.
I was available for upgrade and had gotten an EVO LTE through Wirefly. Ended up returning it, and got my refund about a week later. A few days after getting my refund, I got my upgrade eligibility back. About 3 weeks after that I ordered my S3 using my upgrade from Amazon, and the day after I placed my order I got an e-mail from Amazon saying they weren't able to activate my new device, but it wouldn't be a problem because I can simply call Sprint when I get it and have them activate it for me. So that's what I did. Now, about a month later, I check on the Sprint website and it says I'm still eligible for upgrade on this line. So I went to Amazon's site and used their checker, and it also says I'm available for upgrade.
Checked my statements and my balances and I was only ever billed the $149.99 for the device and I haven't gotten any e-mails about this issue or that I owe more money.
Did I slip through the cracks here? Anyone else have this happen before? Would be cool if I did xD
This happened to me when I was n ATT. They gave me two upgrades within one month on one line. Lol
It's happened to a lot of people before. Usually it goes away after a few days to a month. If amazon.com lets you buy one with a new contract, you can buy it for $150 and sell it on ebay for $500.
Good to know this sort of thing happens. I guess I got lucky then. Amazon says I'm eligible and so does Sprint, I think I might be good. Had to be related to that weird e-mail I got from Amazon saying they were unable to ACTIVATE my device. I'm not sure if I want to buy another phone and sell it. Don't really need the money. I'd prefer being able to upgrade to a quad-core S4 this coming Christmas LOL
vulcZ said:
Good to know this sort of thing happens. I guess I got lucky then. Amazon says I'm eligible and so does Sprint, I think I might be good. Had to be related to that weird e-mail I got from Amazon saying they were unable to ACTIVATE my device. I'm not sure if I want to buy another phone and sell it. Don't really need the money. I'd prefer being able to upgrade to a quad-core S4 this coming Christmas LOL
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Chances are that it'll be fixed within the next month like it was for other people, so I'd highly recommend seizing the opportunity ASAP.
this happened at T-Mobile with me and i almost told on myself but i caught on. They didn't notice i just got a new phone weeks ago. So i kept my phone and waited til gs2 came out and sold my old /new phone for 500 dollars easiest money i ever made.Thanks T-Mobile you guys rock lol.
Sent from my SPH-L710 using XDA Premium App
vulcZ said:
Good to know this sort of thing happens. I guess I got lucky then. Amazon says I'm eligible and so does Sprint, I think I might be good. Had to be related to that weird e-mail I got from Amazon saying they were unable to ACTIVATE my device. I'm not sure if I want to buy another phone and sell it. Don't really need the money. I'd prefer being able to upgrade to a quad-core S4 this coming Christmas LOL
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sounds like ur eligibility status got lost in the shuffle of upgrading thru amazon to the LTE then returning it then ordering an S3. Im assuming Sprint restored ur eligibility after returning the LTE but never removed ur eligibility after u ordered the S3 and data got crossed between companies... if u wanna buy me an Gnex with ur "spare" upgrade i'll paypal u the money... LOL :laugh:
Happened to us awhile back when I got a Hero for the wife. Got it at BestBuy and as a course of normal routine, I checked her upgrade status a few months later and it still showed she could upgrade. Went back and got her an OG EVO, then sold the Hero for same price as the upgrading to the EVO.
Hey guys, I have TEP and was wondering what they're replacing our phone with now. I'm asking because a few years ago I used to have a Mogul and needed to have that replaced, but they gave me another phone.
Anyway, has anyone gone through the process recently?
JSarella said:
Hey guys, I have TEP and was wondering what they're replacing our phone with now. I'm asking because a few years ago I used to have a Mogul and needed to have that replaced, but they gave me another phone.
Anyway, has anyone gone through the process recently?
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It'll be a Epic touch 4G most likely.. but who knows.. I've heard some people recently say that they wanted to force an htc evo design on them.. do the claim online and it should tell you as you do the process.
That's what happened to me today.. They tried to fool me into believing the HTC Evo was a comparable phone to the Galaxy S2.. When I wouldn't budge they tried to get me to upgrade to the S3 by paying $260+ to buy out my contract and upgrade by signing another two year contract.. I'm pissed off.. I mean why do I pay insurance for?
Sent from another Galaxy
Ha that's why I think phone insurance is such a joke. Better of just saving that money and buying a used phone out right. All of my android phones have been used purchased on eBay or Craigslist and have never had any problems.
Sent from my SPH-D710 using xda app-developers app
I made a claim on mine the other day and they sent me an Evo 3D which wasnt bad but I just came from the 4G and wanted soemthing different so I complained a bit and they are now sending me a E4GT but I have to wait 5 days
My guess is that Sprint is going to run out the stock to Boost and other MVNOs... I know ours has been on back order status for MONTHS!
garwynn said:
My guess is that Sprint is going to run out the stock to Boost and other MVNOs... I know ours has been on back order status for MONTHS!
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so you think i won't be able to get another Epic Touch?
JSarella said:
so you think i won't be able to get another Epic Touch?
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If you raise enough of a stink, probably... but I'd say they're trying to run that stock out before the holidays. (More S3s, more $$$)
My screen shattered on my black E4GT a couple weeks ago. TEP offered me an original EVO 4G. I said no way, that's a two+ year old phone. They then offered me an EVO Design or a Motorola Photon. I refused. Four different people, including two people from their "Resolution Team" said there was nothing else they could do. My phone wasn't available. Fourth person offered me a supervisor. Within 30 seconds I was offered a white E4GT. Fine by me. UPS delivered it about 18 hours later.
jimmywisdom said:
My screen shattered on my black E4GT a couple weeks ago. TEP offered me an original EVO 4G. I said no way, that's a two+ year old phone. They then offered me an EVO Design or a Motorola Photon. I refused. Four different people, including two people from their "Resolution Team" said there was nothing else they could do. My phone wasn't available. Fourth person offered me a supervisor. Within 30 seconds I was offered a white E4GT. Fine by me. UPS delivered it about 18 hours later.
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New or refurb?
Just call and talk to them.
Be persistent but don't try demanding anything from them or you will end up in a 10 call 20 person runaround.
Know your facts and f they try to offer you an inferior device call them out.
Remember... you will catch more bees with honey than vinegar.
Good Luck!
brooksyx said:
Ha that's why I think phone insurance is such a joke. Better of just saving that money and buying a used phone out right. All of my android phones have been used purchased on eBay or Craigslist and have never had any problems.
Sent from my SPH-D710 using xda app-developers app
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It kinda is but if a month in your phone gets destroyed its totally worth it. No ones getting a Galaxy SIII straight out for 150 bucks etc. I lost my last phone the month after I took insurance off it. Bought another on ebay for like 30 bucks until my contract was up (not a smart phone).
The real idea long term when there are little to no replacements available is you have A phone that in general runs most of the software you had before. But yeah its often idiotic the choice they give you and it takes some doing to get a comparable phone. Your alternative choice is buying a phone for 100 bucks of Ebay that is nowhere near what you had, or just going without a phone altogether.
When insurance was introduced most phones didn't even do what these phones did there was less to lose, maybe your phone couldn't run this jar or that jar that was about it. Its a little more problematic now.
sigh, these guys suck.
I've tried talking to them, all they give me is the option to get a Nexus S 4G, the phone from which I paid 200 bucks to upgrade from. The E4GT is backordered, and they said a minimum of 7 days till they have a possibility of it being back in stock.
I don't understand how they can screw a customer who's had TEP for ages like this.
I'm going to give Executive Support a call, let's see what they can do.
They tried to pull that crap with me when I TEP'd my phone due to a faulty screen. They sent me an EVO 4G and said that it was the most comparable phone they had in stock. I told them I wasn't going to take a phone that was 2 years old when mine had just came out. They said it was all they could do and that they would be sending out the replacement phone within 24 hours.
A couple of days later I got my replacement phone, sure enough, it was an EVO 4G. I shipped it back, and here I sit with my faulty E4GT.
TL;DR TEP is garbage and you might as well outright buy your phones.
email Dan Hesse's office and file a complaint.
jefbal99 said:
email Dan Hesse's office and file a complaint.
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I don't have that email lol, i'll pm you for future reference.
But after two weeks of this, I finally got a E4GT, but the replacement they sent sucks, the GPS doesn't work at all, and the screen is really dim, they said they're sending me another replacement, but lets see how long this one takes.
At least I can make an receive calls for now/get my email lol. I'm canceling TEP after this, it's not worth the amount of money that I'm paying.
Tep cs is so easy to bs.. Im extremely anal about my phone if i get one mark on my phone i call them give them a reason bs excuse, i also master reset my phone to make sure they seen ive tryed that to "fix" my phone.... Lol... Ive learned what and what not to say to them... Once you figure them out its easy.. Same with otter box... I get a new case like every 2 months lol
Sent from my SPH-D710 using xda premium
Has anyone gotten a Verizon GN refurb lately? It seems it's been removed from Verizon's inventory so I'm wondering if I'll get a GN or they'll substitute something else for it. I really don't want to get some Motorola phone or something.
Got one at the end of December, but that was before it disappeared from sales.
Sent from my Galaxy Nexus using xda premium
From what I understand when you want I replacement nexus. Verizon will probably give you whatever they have left in the back.
Dont count on Verizon upgrading you, Its going to be a LONG time before that happens.
I just received a replacement yesterday after the current replacement only lasted 6 months before dying.
I will say this. the QC has gotten 10000% better than a few months ago, back in July I went through 3-4 replacements and they all
had problems, The one i got yesterday is perfect.
I received my "like new" refurbished phone about a month ago, right around the time they stopped showing up on their website. When they say "like new" they weren't kidding. It was flawless. Looked brand new to me. Not even the tiniest of scratches or knicks could be found. I'm sure they have a good number on hand to serve as replacements. I'd assume they can get a fair number refurbs from samsung at any time as well.
When I went in to ask for a warranty replacement I was trying to get the lady at the store to "accidentally" have a note 2 sent to me, but she just laughed.
From what ive been reading, since the Gnex is discontinued if you need a replacement verizon is sending out samsung gs3 to you.
Sent from my DROID RAZR using xda premium
That would be sweet. I noticed one post in the GS3 section saying that's what happened to him.
I sprung for overnight shipping. We'll find out tomorrow if the Fedex guy doesn't get lost in the snowpocalypse.
That would be sweet. I noticed one post in the GS3 section saying that's what happened to him.
I sprung for overnight shipping. We'll find out tomorrow if the Fedex guy doesn't get lost in the snowpocalypse.
Yup, got a GNex. I'm going to put it on Craigslist and think about getting a refurb GS3 if I can find a good price.