Just a heads up, I tried to get my black Inc2 warrantied for a hardware issue, and they are out of them. VZW tried to replace it with a Moto X2, but I talked them into sending me a red Inc2 instead. I have to buy a red battery cover on my own.
Sent from my ReZound
Hopefully I can switch this phone then for a better phone. I did that last time with my Incredible 1 and got this Incredible 2. Maybe they will switch it for an Incredible 4G once that comes out. They probably won't but maybe the rezound.
I might be able to track down a few dinc2 in my area, if needed.
jakob95 said:
Hopefully I can switch this phone then for a better phone. I did that last time with my Incredible 1 and got this Incredible 2. Maybe they will switch it for an Incredible 4G once that comes out. They probably won't but maybe the rezound.
Click to expand...
Click to collapse
If you're still with 1 year of your purchase date of your original Dinc then maybe, but I don't think your 1 year warranty starts over when you receive a replacement device.
I've actually have had to replace my inc2 twice recently, they still have them. I actually talked to one very cool tech and I told him about my issue and he tried very hard to send me an alternative 3g phone for free but I haven't replaced my inc2 enough to recieve a diff. phone but he told me they aren't offering them anymore but still have replacement phones. I actually just hot mine today, shipped on Tuesday. It was for extremely low data speeds I was recieving, around 50 kb/s, he did say on 3G were suppose to have an avg. Of 600 kB/s too...regardless I was told they have many. I wish they didn't though! I want to try a different phone...and i did have a choice as well, so right now I have a replacement BLACK Inc2...
Sent from my ADR6350 using XDA
This isn't really surprising given that the 4G LTE is right around the corner.
A62335 said:
If you're still with 1 year of your purchase date of your original Dinc then maybe, but I don't think your 1 year warranty starts over when you receive a replacement device.
Click to expand...
Click to collapse
I think they do because I got another replacement Inc 2 about a month ago, because my last one had issues with the headphone jack. And the reason I want to get a new phone really badly is that I have an issue with this one were some parts of the screen don't work like I touch it but nothing happens, and only way to fix it is to lock the phone and unlock it back and then it magically works, but then it breaks again and it gets so annoying. Especially on the keyboard, and my old Inc 2 had the same issue as well.
I just got a replacement a few days ago because the usb port was messed up and i couldn't get it to charge
Statesboro, GA Walmart has a **** ton of vivows.. I saw a pallet worth the other day.
Sent from my Incredible 2 using Tapatalk 2
They are not out of Inc2's I dont think...I got one a few weeks ago from CS as an exchange. We did run into the issue you speak of (only red and white available) but the CS representative told me I could buy a red Dinc 2 cover from HTC and he would reimburse me or I could wait a couple of days and call him back. Needless to say I waited the couple of days and they got them in.
tincbtrar said:
They are not out of Inc2's I dont think...I got one a few weeks ago from CS as an exchange. We did run into the issue you speak of (only red and white available) but the CS representative told me I could buy a red Dinc 2 cover from HTC and he would reimburse me or I could wait a couple of days and call him back. Needless to say I waited the couple of days and they got them in.
Click to expand...
Click to collapse
I was told I needed to buy one, which I did that night. But, my replacement showed up with a back on it, so now I've got an extra.
Now the the Incredible 4G LTE has been announced I'm sure that they're going to start phasing our phone out
NickAVV said:
Now the the Incredible 4G LTE has been announced I'm sure that they're going to start phasing our phone out
Click to expand...
Click to collapse
Pretty sure it has already been phased out. Its no longer available on line, and I didn't see it anywhere in the VZW store last time I was in there. 3rd party retailers like Best Buy still have it if I recall correctly.
I advise staying away from best buy. That's where I got mine at. Biggest pain in the butt ever
Sent from my Incredible 2 using XDA
reaper540 said:
I advise staying away from best buy. That's where I got mine at. Biggest pain in the butt ever
Sent from my Incredible 2 using XDA
Click to expand...
Click to collapse
I'm on the complete opposite end of that spectrum. Bought my original Inc from them almost two years ago, with the black tie protection plan. Best Buy has been nothing but great for me. I've probably gone through 6 phones that would not have been covered under the standard warranty, and they replace them every time, no questions asked. Only bought my last on-contract phone from Amazon because it was $.01
A62335 said:
I'm on the complete opposite end of that spectrum. Bought my original Inc from them almost two years ago, with the black tie protection plan. Best Buy has been nothing but great for me. I've probably gone through 6 phones that would not have been covered under the standard warranty, and they replace them every time, no questions asked. Only bought my last on-contract phone from Amazon because it was $.01
Click to expand...
Click to collapse
Yeh I just had issues and a little misunderstanding about the price of new vs. upgrade. Part of that was due to the incompetence of the sales rep. But I agree that the warranty is better than anywhere else. Thank god I've never had to use it
Sent from my Incredible 2 using XDA
i went through enough inc2's that i got an early upgrade. picked up a rezound for $50, sold the inc2 for 140.
if anyone has the option of moving to the rezound, do so. it's a brilliant phone. even does phone + data using only the 3g radio, if you'll believe that. thunderbolt does that too, i guess. a point of warning, though - lte phones that aren't made by google don't have aosp roms. the goddamn radio interface layer is closed and made for sense roms, so until we get a translation layer, it's all sense variants. still some damned good ICS roms, some of them with sense 4.
tspderek said:
i went through enough inc2's that i got an early upgrade. picked up a rezound for $50, sold the inc2 for 140.
if anyone has the option of moving to the rezound, do so. it's a brilliant phone. even does phone + data using only the 3g radio, if you'll believe that. thunderbolt does that too, i guess. a point of warning, though - lte phones that aren't made by google don't have aosp roms. the goddamn radio interface layer is closed and made for sense roms, so until we get a translation layer, it's all sense variants. still some damned good ICS roms, some of them with sense 4.
Click to expand...
Click to collapse
Yea I wish I would have waited to upgrade but I needed a phone. So I had to take my moms upgrade. Now that my lines upgrade is coming up I want to go with either the rezound or the new inc 4g when it comes. But my mom is hell bent on using the upgrade for herself on the razr.
Sent from my Incredible 2 using XDA
reaper540 said:
Yea I wish I would have waited to upgrade but I needed a phone. So I had to take my moms upgrade. Now that my lines upgrade is coming up I want to go with either the rezound or the new inc 4g when it comes. But my mom is hell bent on using the upgrade for herself on the razr.
Sent from my Incredible 2 using XDA
Click to expand...
Click to collapse
Buy a RAZR outright. Keep the upgrade yourself. The Inc4G is going to be a hell of a phone I think.
A62335 said:
Buy a RAZR outright. Keep the upgrade yourself. The Inc4G is going to be a hell of a phone I think.
Click to expand...
Click to collapse
Can't afford to buy it out right. If I could I would. It'd be a nice mother's day present
Sent from my Incredible 2 using XDA
Related
Ok so i'm realizing as i've been reading the threads, that many of us came from evo 3d, and photon, and nexus s. How are you guys able to get e4gt without your contracts being up? I know that some of those phones are less than a year old. and i'm pretty sure some of us will move on from e4gt to galaxy nexus when it comes out. Whats your trade secret? I can't really imagine, people cashing up $500 + every few months? even if you were to sell your old phone to off set the difference.
can you guys please tell me your secret? because i would love to get the latest phones, with minimum money spent.
I'm an avowed gadget freak and when Sprint still had the BTA (bill to account) option, I bought many phones at full price but since they disbanded that lovely feature I've had to resort to calling in and requesting an earlier upgrade (worked once and I used it for that pos EVO 3D). I also used to have 5 active lines, most of those I only activated to get a new phone lol so I paid probably 3 times as much with service, etc.
Some people have better luck than others and get an early upgrade often, I'm guessing it's a case of who you know over blind luck.
Sell the old one to put towards the new one
Sent from my SPH-D710 using Tapatalk 2 Beta-4
It is actually REALLY easy.
It is called Sprint Total Equipment Protection
As you can see below I have had a few phones, Only the Samsung Epic1 was actually upgraded. Everything else is thanks to TEP.
Before I would get broken phones and use TEP to get like new phones and sell them to buy a new phone, but it is even easier now, they offer similar phones to yours. So, In June I bought the Evo 3D, got bored with it by december. Wanted the ET4G, that wasn't available through TEP, so I got the Photon. Got bored of that, then swapped my Photon for the ET4G.
Seriously, that $8 a month is well worth it, AND if you brick your phone, you get a new one!
I sell my girlfriend for money.
now you know.
for me, I just make sure to keep my devices in pristine condition. That way I can sell mine on craigslist and just put in the difference against the retail price of new phone. so im usually out of B/T $200-$250 for new phone
Well, I used to get the Premier subsidy every year so I could get a brand new phone every summer for $200. That's how I've gotten my last several phones. Went from a Sanyo flip phone (before Premier) to a Palm Treo 650. Kept that for 2 years, got a HTC Mogul, that crapped out and TEP replaced it with a new or refurb HTC Touch Pro. This is around when the Premier perks started. Had that for maybe a half a year and then when my contract was up I got a launch day Palm Pre. Had that for a year and got a Premier upgrade to an HTC Evo. That just broke on me a few months ago but I had talked them into keeping my last Premier upgrade on my account so I was able to sell back my broken Evo for $90 and pay like $110 out of pocket for the E4GT.
Trying to keep it in good shape (probably will have to get the USB jig to reset the flash count) so I can sell it and buy the SGS3 whenever it shows up on Sprint in the Fall or whatever.
Its very simple....craigslist lol. I sold my evo 3d for $240 and found a guy selling white epics for 350. My girlfriend did the same thing
Sent from my SPH-D710 using XDA
Ditto
Success100 said:
for me, I just make sure to keep my devices in pristine condition. That way I can sell mine on craigslist and just put in the difference against the retail price of new phone. so im usually out of B/T $200-$250 for new phone
Click to expand...
Click to collapse
+1 so do i
Censura_Umbra said:
It is actually REALLY easy.
It is called Sprint Total Equipment Protection
As you can see below I have had a few phones, Only the Samsung Epic1 was actually upgraded. Everything else is thanks to TEP.
Before I would get broken phones and use TEP to get like new phones and sell them to buy a new phone, but it is even easier now, they offer similar phones to yours. So, In June I bought the Evo 3D, got bored with it by december. Wanted the ET4G, that wasn't available through TEP, so I got the Photon. Got bored of that, then swapped my Photon for the ET4G.
Seriously, that $8 a month is well worth it, AND if you brick your phone, you get a new one!
Click to expand...
Click to collapse
Wait...so if I ever sell my soul to the Devil and jump to the iPhone, it would cost me $100? Do you have to give them the phone you have now or can you flip it? Just say you lost the phone on the airplane lol...
I get money!!!!
thegoodrat said:
Wait...so if I ever sell my soul to the Devil and jump to the iPhone, it would cost me $100? Do you have to give them the phone you have now or can you flip it? Just say you lost the phone on the airplane lol...
Click to expand...
Click to collapse
They kill the ESN so it can't be reactivated on Sprint but there are lots of phones with bad ESNs still being sold on ebay and elsewhere.
One of the benefits of having a real job, I suppose.
Having a job with no debt. And the fact that I got a pristine et4g off craigslist for 275
Sent from my SPH-D710 using xda premium
I personally have a friend that does work with Sprint and he can get phones brand new at "New Contract" prices... Then I just sell my phone on craigslist!
That's like when the Galaxy Nexus comes out, it will most likely be $199-$249 and I can get $300 for my E4GT when I decide to sell it!
With this method, I actually come out on top!
thegoodrat said:
Wait...so if I ever sell my soul to the Devil and jump to the iPhone, it would cost me $100? Do you have to give them the phone you have now or can you flip it? Just say you lost the phone on the airplane lol...
Click to expand...
Click to collapse
That would be fraud but why are there so many bad esn phones .....impossible to prove really I am sure people do it
Sent from my SPH-D710 using Tapatalk 2 Beta-4
"phone-feens" always find a way to get the newest ish, most of the time its flipping a old phone for a new one... with little cash difference. you be surprise how a head of normal people us xda members are in regard to the newest technology, for example I sold my g2x for $200 and got a epic touch for $260.... $60 difference. But the point is some1 though the the g2x was worth $200, while in the xda world, thats old technology... I switch phones at least 3-4 times a year... I love playing with the new ish! I think we all do! If I don't root my phone then I root my girl, but i'm rooting something, lol
Censura_Umbra said:
It is actually REALLY easy.
It is called Sprint Total Equipment Protection
As you can see below I have had a few phones, Only the Samsung Epic1 was actually upgraded. Everything else is thanks to TEP.
Before I would get broken phones and use TEP to get like new phones and sell them to buy a new phone, but it is even easier now, they offer similar phones to yours. So, In June I bought the Evo 3D, got bored with it by december. Wanted the ET4G, that wasn't available through TEP, so I got the Photon. Got bored of that, then swapped my Photon for the ET4G.
Seriously, that $8 a month is well worth it, AND if you brick your phone, you get a new one!
Click to expand...
Click to collapse
You do know three claims in 12 months will get your insurance terminated, correct?
Sent from my SPH-D710 using Tapatalk 2 Beta-2
azyouthinkeyeiz said:
You do know three claims in 12 months will get your insurance terminated, correct?
Sent from my SPH-D710 using Tapatalk 2 Beta-2
Click to expand...
Click to collapse
Rightfully deserved too.
That is Fraud.
I make good money.
Can I do that, would I have to pay full retail for the Rezound if I turn in my DInc 2 (my warranty Isn't up yet)?
dkris2020 said:
Can I do that, would I have to pay full retail for the Rezound if I turn in my DInc 2 (my warranty Isn't up yet)?
Click to expand...
Click to collapse
Doesn't hurt to call but the time frame for early upgrades are usually in the 18-20 month mark. You'll have 300x better luck calling them versus dealing with in store customer service since they don't have the same type of freedom the call representatives do.
When I had my Incredible 1 I waited a year with it, and then the Inc 2 came out. I called Verizon like in October 2011 and told them some stuff that I had problems with my Inc1 and if so they can switch it for an Inc 2 without upgrading my contract and they did. I want to try that again for the Inc 4G maybe you can try that too.
doubt they will give you the 4g for free. I just switched from a moto x2 to my new dinc2 and they absolutly refused to give me a 4g device. good luck though.
I got an early upgrade call since I was a heavy data user on 3g in an LTE area....but they called me with the offer.
Sent from my ADR6425LVW using XDA
jakob95 said:
When I had my Incredible 1 I waited a year with it, and then the Inc 2 came out. I called Verizon like in October 2011 and told them some stuff that I had problems with my Inc1 and if so they can switch it for an Inc 2 without upgrading my contract and they did. I want to try that again for the Inc 4G maybe you can try that too.
Click to expand...
Click to collapse
With me my Inc 1 screen cracked so they upgraded me to an Inc 2 but had to pay 200 for it I believe.
Check Ebay or the Classifieds here. You can pick up used Rezounds for a pretty good price if your not close to an upgrade. I just did this since my upgrade is still a year out.
Then sell the Dinc2 to recoup some of your money back. (I kept mine to pass on to my wife)
Anyone ever have just... an Incredibly (no pun intended) bad time with hardware?
Here I am on my 4th device in 13 months.
It started when I allowed a best buy mobile rep talk me into the moto x2.
Phone #1 had a bum USB dock that wouldn't transfer data.
X2 numero dos had a proclivity to stutter all the time...root fixed that but then the headphone jack comes loose and all is broken.
X2 #3 same as #2 for headphone jack issues.
I fought long and hard and vzw offered me a slew of 4g devices which I chose a droid charge from.
But oops, cannot change a 3g device for a 4g device on warranty so now I get to choose from a myriad of garbage moto phones (wow a droid 3 or original x!) Or an incredible 2.
Now here I am with an incredible 2.
This came after I was offered and early upgrade over Christmas which I said no to, because I was five months invested in my current phone, why should I spend another $200 five months in??
Instead I called retentions and complained loudly and I got a pre owned incredible 2.
This phone has been an absolute dream. Even stock it is faster than than the x2s dual core CPU.
But getting this device in January I was warned that I am still in the moto x2 warranty period ending July 5th.
July 6th my phone started overheating and my screen will not light up with any images,just a dull black which I can still unlock answer etc.
Yeah. Freaking July 6th.
Now it happens just having it in my pocket.when it cools down all is good again...
As a last resort today being out of warranty anyhow I took the phone apart entirely, I took the motherboard assembly off and used compressed air to blow as much as I could behind the heat sync but this is just a broken phone I suppose because after reassembly it still isn't working.
So..long story longer, I went to a corporate store and they tell me I have two options, pay $500+ for a new device or get a second line and change to share everything for $50 more per month...
Or call 611.. which I do.
They tell me that I can pay $500+ or add a line (it'd be an extra $600/year I remind him) and he says sorry.
He can offer me an early upgrade that I'm asking for in March.
I said to him gee thanks, you are not really helping me, the website tells me exactly the same thing. Derrrrr. Dumb.
Basically, i was offered an early upgrade in December by a lackwitted tier 2 tech support agent and now because I didn't have $200 for a phone I knew would be severely updated I am being shaken down for a new handset.
I'm pretty upset to be honest, as I spend over $130/month with these guys and they just won't work with me.
So the conversation ends with me saying that since att has their own 4g where I live and that makes them an option for me, let's do math:
See, previously Verizon was the only service here that worked well. now I hear that att 4g covers here quite well...
$230 to cancel Verizon early
$200 for a brand new phone on att
------
$430
Vs the $569.00 for a galaxy nexus I wanted to get for $99 early upgrade.
Actually less after I get $50-$100 for spare parts on eBay for this incredible 2...
Assinine and no way to do business at all.
Sent from my Incredible 2 using xda app-developers app
So I bought this on August 7th and have had no issues with it. I plan to use it until its dead (2 or 3 more years). I love my dinc 2.
I don't see a good reason to upgrade, even if I could. The newer phones are just faster, and have better displays, NTM the short battery life and that they break in 6 months.
Sent from my Incredible 2 using xda app-developers app
stevenjcampbell said:
Anyone ever have just... an Incredibly (no pun intended) bad time with hardware?
Here I am on my 4th device in 13 months.
It started when I allowed a best buy mobile rep talk me into the moto x2.
Phone #1 had a bum USB dock that wouldn't transfer data.
X2 numero dos had a proclivity to stutter all the time...root fixed that but then the headphone jack comes loose and all is broken.
X2 #3 same as #2 for headphone jack issues.
I fought long and hard and vzw offered me a slew of 4g devices which I chose a droid charge from.
But oops, cannot change a 3g device for a 4g device on warranty so now I get to choose from a myriad of garbage moto phones (wow a droid 3 or original x!) Or an incredible 2.
Now here I am with an incredible 2.
This came after I was offered and early upgrade over Christmas which I said no to, because I was five months invested in my current phone, why should I spend another $200 five months in??
Instead I called retentions and complained loudly and I got a pre owned incredible 2.
This phone has been an absolute dream. Even stock it is faster than than the x2s dual core CPU.
But getting this device in January I was warned that I am still in the moto x2 warranty period ending July 5th.
July 6th my phone started overheating and my screen will not light up with any images,just a dull black which I can still unlock answer etc.
Yeah. Freaking July 6th.
Now it happens just having it in my pocket.when it cools down all is good again...
As a last resort today being out of warranty anyhow I took the phone apart entirely, I took the motherboard assembly off and used compressed air to blow as much as I could behind the heat sync but this is just a broken phone I suppose because after reassembly it still isn't working.
So..long story longer, I went to a corporate store and they tell me I have two options, pay $500+ for a new device or get a second line and change to share everything for $50 more per month...
Or call 611.. which I do.
They tell me that I can pay $500+ or add a line (it'd be an extra $600/year I remind him) and he says sorry.
He can offer me an early upgrade that I'm asking for in March.
I said to him gee thanks, you are not really helping me, the website tells me exactly the same thing. Derrrrr. Dumb.
Basically, i was offered an early upgrade in December by a lackwitted tier 2 tech support agent and now because I didn't have $200 for a phone I knew would be severely updated I am being shaken down for a new handset.
I'm pretty upset to be honest, as I spend over $130/month with these guys and they just won't work with me.
So the conversation ends with me saying that since att has their own 4g where I live and that makes them an option for me, let's do math:
See, previously Verizon was the only service here that worked well. now I hear that att 4g covers here quite well...
$230 to cancel Verizon early
$200 for a brand new phone on att
------
$430
Vs the $569.00 for a galaxy nexus I wanted to get for $99 early upgrade.
Actually less after I get $50-$100 for spare parts on eBay for this incredible 2...
Assinine and no way to do business at all.
Sent from my Incredible 2 using xda app-developers app
Click to expand...
Click to collapse
Welcome to Verizon my friend, I had to literally swear at a Verizon rep to replace my 3rd Droid X2 with the Inc2 and this was after they said they didn't have any available and I called them out because they had started a promo on their website THAT SAME DAY for inc2's. I swear they train their employees to not help customers at all.
Thanks so much for the replies guys.
honestly I love the phone...I wanted a galaxy nexus, and am offering to start my co tract over again on their new terms where it isn't unlimited.
These people should be happy that they get me on another two years of my life and now get to charge me more money for service.
You all would love how I ended the call;
(After pointing out they encouraged me to cancel vs helping me)
" Well I honestly hope that for quality reasons this call was recorded and you made notes so tomorrow when I call back they can know exactly why I'm cancelling service. Thanks for having me be a part of Verizon wireless and have a great day!"
Sent from my Incredible 2 using xda app-developers app
Was the X2 really that bad of a phone?
I had to choose from the dinc 2 or the X2. I made a great choice
Sent from my Incredible 2 using xda app-developers app
i had an almost identical experience with a past phone. this is my last vzw phone. their network is ok, but i resent having to root my phone to get rid of their garbage apps, their prices are absurd, and their customer service is a nightmare. im switching to a gsm iphone and going prepaid.
joefrog1996 said:
Was the X2 really that bad of a phone?
I had to choose from the dinc 2 or the X2. I made a great choice
Sent from my Incredible 2 using xda app-developers app
Click to expand...
Click to collapse
The x2 had major memory management issues for all of the 2.2 releases. It would not stream music, or play any music for that matter without skips, crackles, hiccups and pops.
The tegra 2 had NOTHING to do with it, aside from some pretty looking games (that always get ported to other devices) it would not use the second core anyhow as android 2.2 and 2.3 as far as i know do not use multi core cpus efficiently.
the hardware issues killed me. The headphone jack coming unsoldered TWICE is a poor build quality.
I've no idea if Google intends to put their name on a product that Moto makes after purchasing the mobility department but they should think twice because the ONLY phone i have read good reviews on is the Aria HD and thats one phone out of what... four years worth of handsets?
funky_snowman
i had an almost identical experience with a past phone. this is my last vzw phone. its ok, but i resent having to root my phone to get rid of their garbage apps, their prices are absurd, and their customer service is a nightmare. im switching to a gsm iphone and going prepaid.
Click to expand...
Click to collapse
My problem is that I live in a largely rural area, but a town of around 20,000 that is covered by whatever Reno has.
If reno NV has LTE, we have it. If they have 3g, we have it.
But in lake tahoe you cannot build a new cellular tower due to environmental concerns, therefore you work with what you have.
Verizon has a great deal with the casinos in the area and therefore has coverage EVERYWHERE.
Like i said, i was TOLD that att and their LTE is much better than their 3g was, but i know for a fact people around here on ATT hate it.
Tmobile is a joke and works only on main drags of streets, and sprint is about as bad as Tmobile.
So as all the new networks come online they cannot build new towers here, just work with what they got. The broader spectrum of LTE seems to help the signal for ATT, and the coverage VZW has due to being the first provider gives them the best network over all.
Sucks... but yea.
Had 4 Droid x2s before my incredible2. Music always popped and phone would reboot randomly all the time. So glad I pushed Verizon until they gave me this phone. The problems it has are very little when compared to x2.
Sent from my Incredible 2 using xda premium
Yea the X2 had amazing potential but in the end it failed, locked boot loader, couldn't play music for sh*t, the 2nd core wasn't utilized very well, low graphic memory, etc, etc
That sucks man. I would look more into ATT if I were you. If it seems like the people you know have just as bad of experiences with them then i would just keep calling VZW until they offer you something better. I usually use a line like "I've been dealing with this issue for x amount of time and nobody that I have spoken with has even acknowledged the problems that I have already gone through! What can you do to make me feel like I should stay with your company?" Don't waste your breath on the regular care reps, the can't do much for you. Talk to loyalty/retentions. That line got me $400 worth of free products and movie channels when dish network lost amc and has worked on many other occasions. Shift the focus to all of the problems you have had with your phones and the fact that you don't feel like a valued customer instead of focussing just on the phone you have now.
Best of luck man. I hope this helps!
Sent from my ICS Dinc2
I don't think you have bad luck...I have replaced quite a few devices myself and never abuse them.
I do buy the insurance though thru vzw because I live in Vegas. It gets hot here and puts stress on the phones. I also change my synthetic oil every 5k instead of 8k because of the weather.
The good news is that if you want to stay on vzw you can buy on Craigslist to save a bit of money. Eventually when I feel there is a more solid phone I will do this (the latest phone has never been important to me)
Verizon has been terrible as of late. Another one of my family lines also has insurance and I don't even want to begin with the last issue i had with that claim.
In Vegas we have shops that can actually fix phones for you...have you considered this route?
Sent from my Xoom using xda premium
I've been pretty fortunate, going from a D1 (that is still working - gave it to a friend in need) to the Inc2, and (knock on wood) have had no issues.
tincbtrar said:
I don't think you have bad luck...I have replaced quite a few devices myself and never abuse them.
I do buy the insurance though thru vzw because I live in Vegas. It gets hot here and puts stress on the phones. I also change my synthetic oil every 5k instead of 8k because of the weather.
The good news is that if you want to stay on vzw you can buy on Craigslist to save a bit of money. Eventually when I feel there is a more solid phone I will do this (the latest phone has never been important to me)
Verizon has been terrible as of late. Another one of my family lines also has insurance and I don't even want to begin with the last issue i had with that claim.
In Vegas we have shops that can actually fix phones for you...have you considered this route?
Sent from my Xoom using xda premium
Click to expand...
Click to collapse
Yes and no... I can't be without the handset and have no other phone.
I remember Vegas. Cellular depot on sahara was great for fixing phones.
Yeah, I'm in lake Tahoe now. There aren't any repair shops here so sending out is what happens.
If this was an att phone popping a sim out would be easy.
Perhaps a trip to reno would find me a repair person... in the past I'd spend hours with the company arguing my point. Now I don't have time between work and family.
Sent from my Incredible 2 using xda app-developers app
if anyone is still looking
So here are the end results.
1. Verizon did offer me an early upgrade last november or december.
-- And now because they "lost too much money" they have decided to stop early upgrades for users. So basically I am screwed in this regard. I found it laughable and even told the rep how Verizon posted over a BILLION DOLLAR PROFIT recently, she seemed like she had no idea what that even meant.
2. Even retentions is not willing to work with me on this. The circumstances are not allowing for it, according to the rep I spoke to (pretty much his exact wording)
3. They are offering this:
OPTION #1 - Get a certified pre owned device for $329 (this would be a motorola razr or less money would give me a bunch of garbage options)
OPTION #2 - Add a line, and this will give me the ability to get a new phone as a new contract phone. But of course adds about $600/year to my contract
OPTION #3 - Buy a new device off the internet, beware of stolen phones, apparently verizon keeps a blacklist of stolen devices.
OPTION #4 - Spend the $500+ on a new device from VZW new retail in box.
I am so frustrated. Guess that i am screwed. They dont care.
id probably leave verizon in your situation. though, id leave anyway, so maybe that suggestion is a little bit slanted.
if you aren't going to leave, id try to find something on ebay.
stevenjcampbell said:
OPTION #3 - Buy a new device off the internet, beware of stolen phones, apparently verizon keeps a blacklist of stolen devices.
Click to expand...
Click to collapse
Yeah anytime a phone is reported lost or stolen the esn is blacklisted. If you buy one local (like Craigslist) make the person meet you at a VZW store so you can have them check the esn before you pay for it. If you buy one online make sure the place you buy it from is reputable and has some buyer protection built in.
Sent from my ICS Dinc2
cstone1991 said:
Yeah anytime a phone is reported lost or stolen the esn is blacklisted. If you buy one local (like Craigslist) make the person meet you at a VZW store so you can have them check the esn before you pay for it. If you buy one online make sure the place you buy it from is reputable and has some buyer protection built in.
Sent from my ICS Dinc2
Click to expand...
Click to collapse
I didn't know this. I'm glad I haven't bought one off eBay yet. That's got the potential for bad day.
Sent from my Incredible 2 using Tapatalk 2
SuFuS01dier said:
I didn't know this. I'm glad I haven't bought one off eBay yet. That's got the potential for bad day.
Sent from my Incredible 2 using Tapatalk 2
Click to expand...
Click to collapse
If you do buy from eBay just make sure that you buy it from someone with a lot of good feedback and ask lots of questions.
Sent from my ICS Dinc2
cstone1991 said:
If you do buy from eBay just make sure that you buy it from someone with a lot of good feedback and ask lots of questions.
Sent from my ICS Dinc2
Click to expand...
Click to collapse
I'll definitely be wary, but I'm satisfied with my phone for now. That might change by tomorrow though as I often feel the need for change
Sent from my Incredible 2 using Tapatalk 2
SuFuS01dier said:
I'll definitely be wary, but I'm satisfied with my phone for now. That might change by tomorrow though as I often feel the need for change
Sent from my Incredible 2 using Tapatalk 2
Click to expand...
Click to collapse
Don't buy a phone that doesn't list the status of the esn. Just leaving that out is grounds for suspicion.
Sent from my Incredible 2 using xda app-developers app
Hey guys, I have TEP and was wondering what they're replacing our phone with now. I'm asking because a few years ago I used to have a Mogul and needed to have that replaced, but they gave me another phone.
Anyway, has anyone gone through the process recently?
JSarella said:
Hey guys, I have TEP and was wondering what they're replacing our phone with now. I'm asking because a few years ago I used to have a Mogul and needed to have that replaced, but they gave me another phone.
Anyway, has anyone gone through the process recently?
Click to expand...
Click to collapse
It'll be a Epic touch 4G most likely.. but who knows.. I've heard some people recently say that they wanted to force an htc evo design on them.. do the claim online and it should tell you as you do the process.
That's what happened to me today.. They tried to fool me into believing the HTC Evo was a comparable phone to the Galaxy S2.. When I wouldn't budge they tried to get me to upgrade to the S3 by paying $260+ to buy out my contract and upgrade by signing another two year contract.. I'm pissed off.. I mean why do I pay insurance for?
Sent from another Galaxy
Ha that's why I think phone insurance is such a joke. Better of just saving that money and buying a used phone out right. All of my android phones have been used purchased on eBay or Craigslist and have never had any problems.
Sent from my SPH-D710 using xda app-developers app
I made a claim on mine the other day and they sent me an Evo 3D which wasnt bad but I just came from the 4G and wanted soemthing different so I complained a bit and they are now sending me a E4GT but I have to wait 5 days
My guess is that Sprint is going to run out the stock to Boost and other MVNOs... I know ours has been on back order status for MONTHS!
garwynn said:
My guess is that Sprint is going to run out the stock to Boost and other MVNOs... I know ours has been on back order status for MONTHS!
Click to expand...
Click to collapse
so you think i won't be able to get another Epic Touch?
JSarella said:
so you think i won't be able to get another Epic Touch?
Click to expand...
Click to collapse
If you raise enough of a stink, probably... but I'd say they're trying to run that stock out before the holidays. (More S3s, more $$$)
My screen shattered on my black E4GT a couple weeks ago. TEP offered me an original EVO 4G. I said no way, that's a two+ year old phone. They then offered me an EVO Design or a Motorola Photon. I refused. Four different people, including two people from their "Resolution Team" said there was nothing else they could do. My phone wasn't available. Fourth person offered me a supervisor. Within 30 seconds I was offered a white E4GT. Fine by me. UPS delivered it about 18 hours later.
jimmywisdom said:
My screen shattered on my black E4GT a couple weeks ago. TEP offered me an original EVO 4G. I said no way, that's a two+ year old phone. They then offered me an EVO Design or a Motorola Photon. I refused. Four different people, including two people from their "Resolution Team" said there was nothing else they could do. My phone wasn't available. Fourth person offered me a supervisor. Within 30 seconds I was offered a white E4GT. Fine by me. UPS delivered it about 18 hours later.
Click to expand...
Click to collapse
New or refurb?
Just call and talk to them.
Be persistent but don't try demanding anything from them or you will end up in a 10 call 20 person runaround.
Know your facts and f they try to offer you an inferior device call them out.
Remember... you will catch more bees with honey than vinegar.
Good Luck!
brooksyx said:
Ha that's why I think phone insurance is such a joke. Better of just saving that money and buying a used phone out right. All of my android phones have been used purchased on eBay or Craigslist and have never had any problems.
Sent from my SPH-D710 using xda app-developers app
Click to expand...
Click to collapse
It kinda is but if a month in your phone gets destroyed its totally worth it. No ones getting a Galaxy SIII straight out for 150 bucks etc. I lost my last phone the month after I took insurance off it. Bought another on ebay for like 30 bucks until my contract was up (not a smart phone).
The real idea long term when there are little to no replacements available is you have A phone that in general runs most of the software you had before. But yeah its often idiotic the choice they give you and it takes some doing to get a comparable phone. Your alternative choice is buying a phone for 100 bucks of Ebay that is nowhere near what you had, or just going without a phone altogether.
When insurance was introduced most phones didn't even do what these phones did there was less to lose, maybe your phone couldn't run this jar or that jar that was about it. Its a little more problematic now.
sigh, these guys suck.
I've tried talking to them, all they give me is the option to get a Nexus S 4G, the phone from which I paid 200 bucks to upgrade from. The E4GT is backordered, and they said a minimum of 7 days till they have a possibility of it being back in stock.
I don't understand how they can screw a customer who's had TEP for ages like this.
I'm going to give Executive Support a call, let's see what they can do.
They tried to pull that crap with me when I TEP'd my phone due to a faulty screen. They sent me an EVO 4G and said that it was the most comparable phone they had in stock. I told them I wasn't going to take a phone that was 2 years old when mine had just came out. They said it was all they could do and that they would be sending out the replacement phone within 24 hours.
A couple of days later I got my replacement phone, sure enough, it was an EVO 4G. I shipped it back, and here I sit with my faulty E4GT.
TL;DR TEP is garbage and you might as well outright buy your phones.
email Dan Hesse's office and file a complaint.
jefbal99 said:
email Dan Hesse's office and file a complaint.
Click to expand...
Click to collapse
I don't have that email lol, i'll pm you for future reference.
But after two weeks of this, I finally got a E4GT, but the replacement they sent sucks, the GPS doesn't work at all, and the screen is really dim, they said they're sending me another replacement, but lets see how long this one takes.
At least I can make an receive calls for now/get my email lol. I'm canceling TEP after this, it's not worth the amount of money that I'm paying.
Tep cs is so easy to bs.. Im extremely anal about my phone if i get one mark on my phone i call them give them a reason bs excuse, i also master reset my phone to make sure they seen ive tryed that to "fix" my phone.... Lol... Ive learned what and what not to say to them... Once you figure them out its easy.. Same with otter box... I get a new case like every 2 months lol
Sent from my SPH-D710 using xda premium
So....
In September I bought a month old used HTC One from someone on CG. Phone has been rock solid. No real issues, but I always had people on the other end complaining they could not hear me well.
Recently people on the other end cannot hear me at all, just static and only through the handset, works via bt and speakerphone. Thinking it was the RIL issue, I got a new SIM and nothing, restored to stock and wiped using factory recovery as @santod040 suggested and nothing. So I did what I would always do, relock the device, put it back to S-ON.
Well at this point I don't care, the HTC One has been on the VZW network less than a year. Who cares where I bought it from it should be under warranty. Well I guess Verizon is not ATT and HTC is not Apple. I said nothing, simply phone is unusable, already did all the stuff like factory resets and the such. Put in a warranty claim and done. Have done it before on VZW. They text me this morning that the phone is not under warranty because its a customer supplied device. I call and *****., they do not take. Tell me take it up with HTC. HTC turns and says its a software issue and it is known. We are working on an update. If you want a replacement talk to your carrier.
Call Verizon back and nothing. At this point I am livid. Does anyone know if there is anything else I can do? Honestly, my contract is up in 11 days and i have been contemplating leaving vzw for a while... maybe this is just the nail in the coffin...
Any suggestions appreciated. As an fyi, i found a couple of threads on the ATT side of the one where ATT did honor the warranty. F$#%ing verizon.... Rocking my old GNex in the meantime.
rmd0311 said:
So....
In September I bought a month old used HTC One from someone on CG. Phone has been rock solid. No real issues, but I always had people on the other end complaining they could not hear me well.
Recently people on the other end cannot hear me at all, just static and only through the handset, works via bt and speakerphone. Thinking it was the RIL issue, I got a new SIM and nothing, restored to stock and wiped using factory recovery as @santod040 suggested and nothing. So I did what I would always do, relock the device, put it back to S-ON.
Well at this point I don't care, the HTC One has been on the VZW network less than a year. Who cares where I bought it from it should be under warranty. Well I guess Verizon is not ATT and HTC is not Apple. I said nothing, simply phone is unusable, already did all the stuff like factory resets and the such. Put in a warranty claim and done. Have done it before on VZW. They text me this morning that the phone is not under warranty because its a customer supplied device. I call and *****., they do not take. Tell me take it up with HTC. HTC turns and says its a software issue and it is known. We are working on an update. If you want a replacement talk to your carrier.
Call Verizon back and nothing. At this point I am livid. Does anyone know if there is anything else I can do? Honestly, my contract is up in 11 days and i have been contemplating leaving vzw for a while... maybe this is just the nail in the coffin...
Any suggestions appreciated. As an fyi, i found a couple of threads on the ATT side of the one where ATT did honor the warranty. F$#%ing verizon.... Rocking my old GNex in the meantime.
Click to expand...
Click to collapse
Have you tried to get a square trade warranty? Its something to look at when buying used phones. Verizon won't honor warranty on your phone since you did not get it through them. HTC should be the one that should replace your faulty device with a refurbished model. I would call back HTC and ask that you speak to a supervisor.
My Verizon store always has been friendly when I walked in with a new phone and needed it activated to replace the old one. The device usually has a 1 year warranty from the manufacturer.
HTC is the one who needs to replace the phone. You didn't buy it from VZW so they are playing their games. You are correct, HTC customer service is awful compared to Apple. All I can suggest is call HTC and explain that you can't wait for an update, you need your phone replaced now since it's less than a year old and still under warranty.
Sent from my HTC6500LVW using Tapatalk
josh995 said:
HTC is the one who needs to replace the phone. You didn't buy it from VZW so they are playing their games. You are correct, HTC customer service is awful compared to Apple. All I can suggest is call HTC and explain that you can't wait for an update, you need your phone replaced now since it's less than a year old and still under warranty.
Sent from my HTC6500LVW using Tapatalk
Click to expand...
Click to collapse
I agree Josh. But HTC is toeing the line that the warrantee is on the original owner not the device. So they are saying the same thing. Sucks to be you. I will call again and ask for a manager. Be clear that I have been loyal HTC owner. Have owned 2 incredibles and a rezound.
Sent from my Galaxy Nexus using Tapatalk
Yeah it should not matter how many owners. As long as it's still within the 1 year warranty period it should be honored. I would keep calling and demand nicely that you would like to speak to a supervisor.
Sent from my HTC6435LVW using Tapatalk 2
rmd0311 said:
I agree Josh. But HTC is toeing the line that the warrantee is on the original owner not the device. So they are saying the same thing. Sucks to be you. I will call again and ask for a manager. Be clear that I have been loyal HTC owner. Have owned 2 incredibles and a rezound.
Sent from my Galaxy Nexus using Tapatalk
Click to expand...
Click to collapse
If your contract is up in 11 days I'm surprised Verizon didn't try to deal with you as a customer retention issue and try to make you happy.
mmuzzy said:
If your contract is up in 11 days I'm surprised Verizon didn't try to deal with you as a customer retention issue and try to make you happy.
Click to expand...
Click to collapse
Verizon is just too big to care, they would be happy to get him on the edge plan and subsidize him another phone. If you do not have unlimited data through Verizon I would just look to get this fixed as soon as possible and probably switch. Only reason I still am with them, without a contract is because I was grandfathered into the unlimited data.
selayan said:
Verizon is just too big to care, they would be happy to get him on the edge plan and subsidize him another phone. If you do not have unlimited data through Verizon I would just look to get this fixed as soon as possible and probably switch. Only reason I still am with them, without a contract is because I was grandfathered into the unlimited data.
Click to expand...
Click to collapse
Like you I am grandfathered to unlimited data... That's the reason I bought the HTC off market. Honestly I am ready to buy a Nexus 5 and go to ATT., wish TMo had better service by me.
@mmuzzy, let me tell you I loved your stuff on the GNex(toro). I made it clear to them, honor the guarantee or run the risk of losing me in 11 days. It's obvious they do not care, I said as much and made it clear, if they don't care why should I. I'm the one losing the 350 i paid for this phone in Sept.
I will try HTC once more, give it the old college try...
selayan said:
Yeah it should not matter how many owners. As long as it's still within the 1 year warranty period it should be honored. I would keep calling and demand nicely that you would like to speak to a supervisor.
Sent from my HTC6435LVW using Tapatalk 2
Click to expand...
Click to collapse
I called back a few minutes ago and got HTC to honor it... I have to pay to send back and it will probably take a couple of weeks, but they are honoring it. so hopefully this will be for the better.
I'll post on the process.
Nice, glad you got them to fix it up. That's why I'm gonna keep my DNA as backup when the one gets rooted cuz without root the phone is not getting used.
Sent from my HTC6435LVW using Tapatalk 2
FYI for future reference, I usually buy a phone on a credit card like American Express because they give you one extra year warranty and if there are any issues (like the one you mentioned), then they give you a full refund on the original purchase price. Like what other people said, try using the after market warranty...that will be your best bet at this point.
rmd0311 said:
So....
In September I bought a month old used HTC One from someone on CG. Phone has been rock solid. No real issues, but I always had people on the other end complaining they could not hear me well.
Recently people on the other end cannot hear me at all, just static and only through the handset, works via bt and speakerphone. Thinking it was the RIL issue, I got a new SIM and nothing, restored to stock and wiped using factory recovery as @santod040 suggested and nothing. So I did what I would always do, relock the device, put it back to S-ON.
Well at this point I don't care, the HTC One has been on the VZW network less than a year. Who cares where I bought it from it should be under warranty. Well I guess Verizon is not ATT and HTC is not Apple. I said nothing, simply phone is unusable, already did all the stuff like factory resets and the such. Put in a warranty claim and done. Have done it before on VZW. They text me this morning that the phone is not under warranty because its a customer supplied device. I call and *****., they do not take. Tell me take it up with HTC. HTC turns and says its a software issue and it is known. We are working on an update. If you want a replacement talk to your carrier.
Call Verizon back and nothing. At this point I am livid. Does anyone know if there is anything else I can do? Honestly, my contract is up in 11 days and i have been contemplating leaving vzw for a while... maybe this is just the nail in the coffin...
Any suggestions appreciated. As an fyi, i found a couple of threads on the ATT side of the one where ATT did honor the warranty. F$#%ing verizon.... Rocking my old GNex in the meantime.
Click to expand...
Click to collapse
Just to clarify something....did you run the ruu? I see return to stock but not ruu specifically.
Sent from my Nexus 7 using Tapatalk 4
I swear, this is the exact post I would have wrote about a month ago. Out of the blue, I got a call and the person on the other end couldn't hear me very well, but the speaker phone worked fine. I also purchased mine used, so knew the warranty risks going in.
First, I took some canned air and blew out the little hole at the bottom of the phone, and into the speaker grills. I'm sure that you need to be careful doing this to avoid breaking anything. I also noticed that my speakers sounded like they were blown too, so I used an old trick I've used on other phones that seems to have fixed mine. The blown speaker sound is usually caused my tiny little metal/magnetic particles that accumulate on the speaker. I take a magnet from an old hard drive, and crank up the music and wipe the magnet over the speaker holes for a while, moving in all different directions. The vibrations from the music dislodge the particles, and the magnet picks them up.
So far so good, and I haven't had any issues since.
Good to know that HTC will honor the warranty on a second party phone.
dottat said:
Just to clarify something....did you run the ruu? I see return to stock but not ruu specifically.
Sent from my Nexus 7 using Tapatalk 4
Click to expand...
Click to collapse
Correct. RuU
Sent from my Galaxy Nexus using Tapatalk
Just a quick update. Finally heard back from HTC and they have shipped back the phone. It took forever because of the terrible northeast weather, sent it to them UPS Second Day using my corporate account. They are sending it back Fed Ex Ground. According to the girl, I am getting the same phone with a new Camera and new Microphones. So it was a hardware issue all along.
Hopefully they don't update it past the .15 so I can S-OFF and Unlock the moment I get it.
rmd0311 said:
Just a quick update. Finally heard back from HTC and they have shipped back the phone. It took forever because of the terrible northeast weather, sent it to them UPS Second Day using my corporate account. They are sending it back Fed Ex Ground. According to the girl, I am getting the same phone with a new Camera and new Microphones. So it was a hardware issue all along.
Hopefully they don't update it past the .15 so I can S-OFF and Unlock the moment I get it.
Click to expand...
Click to collapse
I doubt they updated it for you. You should be good to go.
Sent from my HTC6435LVW using Tapatalk 2
Turns out they did update the phone to 2.10.605.1... Damn HTC., I'm happy they did what they did but really wanted to S-OFF and Unlock...
Guess I need to start searching if I can S-OFF and Unlock with this version.
rmd0311 said:
Turns out they did update the phone to 2.10.605.1... Damn HTC., I'm happy they did what they did but really wanted to S-OFF and Unlock...
Guess I need to start searching if I can S-OFF and Unlock with this version.
Click to expand...
Click to collapse
You can't yet. Need to wait for rumrunner to be updated.
Sent from my HTC6435LVW using Tapatalk 2
When ever I get company's to company run around call HTC and vzw on three way
Sent from my HTC6500LVW using XDA Premium 4 mobile app
this is a great reason to keep insurance/extended warranty on your line. Yes you have to pay for it, but 1 call would have gotten you an exchange through verizon.