So I have 2 evo's and I've been with Sprint for 10 years. In the past couple months the haptic feedback motors on both have died. My wife and I are very busy and have to move mountains to find the time to get to a Sprint store. For this reason I really DO NOT want refurbs. In my experience one refurb leads to another.
Do u guys think that sprint will work with me on this? I love the evo and wish it wasn't eol and would be perfectly happy with a NEW evo....although I know this won't happen.
Any advice? Thanks.
I've heard that some people are getting EVO 3D's instead of the 4G. It's hit or miss, but that would be cool to get a 3D as a replacement!
mmhama2 said:
I've heard that some people are getting EVO 3D's instead of the 4G. It's hit or miss, but that would be cool to get a 3D as a replacement!
Click to expand...
Click to collapse
That is only if you go through asurion and if they have no og in stock
Sent from my PC36100 using XDA App
fitz420 said:
So I have 2 evo's and I've been with Sprint for 10 years. In the past couple months the haptic feedback motors on both have died. My wife and I are very busy and have to move mountains to find the time to get to a Sprint store. For this reason I really DO NOT want refurbs. In my experience one refurb leads to another.
Do u guys think that sprint will work with me on this? I love the evo and wish it wasn't eol and would be perfectly happy with a NEW evo....although I know this won't happen.
Any advice? Thanks.
Click to expand...
Click to collapse
If you don't have insurance, then you'll either have to live with no haptic feedback, or live with a refurb, unfortunately. With the EVO being EOL, there aren't anymore "new" ones.
evo4gnoob said:
That is only if you go through asurion and if they have no og in stock
off topic but i lost my wimax rsa keys some where in the process of either upgrading my radio version or switching roms. unrooted the phone completely and going to take it back to sprint to try and get it fixed. So my question is Would they replace it or actually fix it?
Click to expand...
Click to collapse
Lou8729 said:
evo4gnoob said:
That is only if you go through asurion and if they have no og in stock
Click to expand...
Click to collapse
off topic but i lost my wimax rsa keys some where in the process of either upgrading my radio version or switching roms. unrooted the phone completely and going to take it back to sprint to try and get it fixed. So my question is Would they replace it or actually fix it?
Click to expand...
Click to collapse
I don't think they can fix that. You'll probably end up with a refurb, if any are available. If you had TEP you might be able to get a 3D as a comparable replacement, but otherwise you're stuck waiting for refurb OG's to get in.
Lou8729 said:
off topic but i lost my wimax rsa keys some where in the process of either upgrading my radio version or switching roms. unrooted the phone completely and going to take it back to sprint to try and get it fixed. So my question is Would they replace it or actually fix it?
Click to expand...
Click to collapse
If you have a nandroid backup with the wimax partition then you can just restore. CWM backs it up automatically iirc, in Amon Ra you have to select it. Sift through your nandroids for a wimax.img and you should be good to go without a replacement.
Supersonic Evo 4G | MIUI | Tapatalk
I do have insurance. As much as they offer. Does this mean they will try and give me a refurb
fitz420 said:
I do have insurance. As much as they offer. Does this mean they will try and give me a refurb
Click to expand...
Click to collapse
Yes you will get a refurb. I really don't understand why people demand a new phone when the one they have now is clearly used. If you get in a car accident, you dont get a brand new car, you get a similar model worth a comparable cost.
sitlet said:
Yes you will get a refurb. I really don't understand why people demand a new phone when the one they have now is clearly used. If you get in a car accident, you dont get a brand new car, you get a similar model worth a comparable cost.
Click to expand...
Click to collapse
Car insurance also doesn't give you a replacement that may or may not have been in an accident before you get a car that has never been in an accident, phone insurance you get whatever they give you no matter how much worse off it is than the phone you are replacing, like my evo for example looks brand new, I wouldn't want a refurbished that is all scratched up with light bleeding and a creaky power button I want a phone in like new condition like mine, that's y I don't pay for assurion anything they cover I can replace/repair for less than the 100$ deductible and keep a phone that I know where it's been and what's happened to it
We are legion, for we are many
-EViL-KoNCEPTz- said:
Car insurance also doesn't give you a replacement that may or may not have been in an accident before you get a car that has never been in an accident, phone insurance you get whatever they give you no matter how much worse off it is than the phone you are replacing, like my evo for example looks brand new, I wouldn't want a refurbished that is all scratched up with light bleeding and a creaky power button I want a phone in like new condition like mine, that's y I don't pay for assurion anything they cover I can replace/repair for less than the 100$ deductible and keep a phone that I know where it's been and what's happened to it
We are legion, for we are many
Click to expand...
Click to collapse
My experience is that most refurbs have brand new casing slapped on them now for that reason alone. Too many people would call in upset their replacement phone had scratches. I've never had any problems with the refurbished phones.
However, you're going to get a refurb, evo4g isn't manufactured anymore if you want a phone it's going to have to be refurb. Though the sprint store can replace anything on your phone if they have the parts, I know one time a sprint repair store swapped all the guts from one evo 4g to another just so they wouldn't get the refurb phone.
I don't understand what's wrong with a refurb phone as long as it's a brand new case and screen.
You never know why it was refurbished every refurbished I've ever gotten seemed to be defective starting just after the complaint period was over that's why I cancelled my insurance I can repair my phone myself cheaper than paying the deductible I can get the LCD digitizer with front bezel and an entire housing for 85 bucks if I need it anything worse than that and ill just upgrade to a new phone its about time anyways evos been around since release so upgrades coming up soon
We are legion, for we are many
Isubbie said:
My experience is that most refurbs have brand new casing slapped on them now for that reason alone. Too many people would call in upset their replacement phone had scratches. I've never had any problems with the refurbished phones.
However, you're going to get a refurb, evo4g isn't manufactured anymore if you want a phone it's going to have to be refurb. Though the sprint store can replace anything on your phone if they have the parts, I know one time a sprint repair store swapped all the guts from one evo 4g to another just so they wouldn't get the refurb phone.
I don't understand what's wrong with a refurb phone as long as it's a brand new case and screen.
Click to expand...
Click to collapse
The refurbs do have a new casing on them. Shouldn't have scratches. If you read the copy given when going to a repair center, it states that the technician may use "harvested" parts. Also, the refurbs coming back are also dependant on the initial diagnoses, tech sends it in for a bad touchscreen but no mention of USB issues, next person is SOL. They do get checked prior to shipping out to your service center.
The majority of techs that Sprint has, do not have techy experience. Also, they aren't allowed to solder anything, any longer. I soldered a power button back on for a customer, but couldn't claim labor, cause I wasn't supposed to have done it. I didn't want to order it either, because we're given a budget/exchange limitation on a monthly basis.
I have a refurbished 3D(through Asurion in August, my brand new 3D is the Gulf), which I have flashed the hell out of, it's still going. Maybe I got lucky.
Sent in L*W*H
they said they checked the antenna and files and every thing was "ok" on it but they just couldn't understand why the 4g wouldn't stay connected. thought to my self maybe cause the keys are gone. but then again they said they would replace it for another one for no cost, so just stayed quiet. I had done backup's using CWM and Amon ra before loosing my keys but when i went back to re-storing a back-up i had done it still didn't re store my keys. some how they were't there aswell.
To be more straightforward here......can I refuse a refurb? I have nothing but bad experiences with them in the past. I believe, if I recall, that years ago I refused a refurb politely and was given a new phone. I suspect if this phone wasn't out of production they'd give me a new one (or 2 in my case).
fitz420 said:
To be more straightforward here......can I refuse a refurb? I have nothing but bad experiences with them in the past. I believe, if I recall, that years ago I refused a refurb politely and was given a new phone. I suspect if this phone wasn't out of production they'd give me a new one (or 2 in my case).
Click to expand...
Click to collapse
Not really. As stated, with Best Buy and with Sprint, their policy is usually to give you 3 refurbs before they allow you to move to a new device.
Related
I accidentally dropped my phone on concrete floor and shattered the screen My claim has been approved yesterday morning, but hasn't shipped yet. I'm wondering if anyone here knows how long am I gonna have to wait to get my replacement? They said up to five days, but I just figured i would ask people here who have already gotten their phones replaced.
They were extremely fast when I had to make a claim. Unfortunately that was the only thing they did good, I got stuck with the phone they sent me even though it was garbage and had a busted speaker.
I have best buy's warranty now since there is no deductible and you can make more than one claim, I havent had to use it though so I dont know if they are easy to work with.
xHausx said:
They were extremely fast when I had to make a claim. Unfortunately that was the only thing they did good, I got stuck with the phone they sent me even though it was garbage and had a busted speaker.
Click to expand...
Click to collapse
When was that, exactly? Also, you should call them up and demand a new phone. That's unacceptable and they will replace your phone, no questions asked.
wait a minute even after paying deductible u still get a used or a refurbished EVO?
zeuzinn said:
When was that, exactly? Also, you should call them up and demand a new phone. That's unacceptable and they will replace your phone, no questions asked.
Click to expand...
Click to collapse
It was around December last year, it was for my old HTC Touch. I had just quit smoking at the time and had to leave the sprint store before I got arrested, I was seriously about to back hand the girl who told me "it wasnt that bad."
I have been compensated by sprint in other ways so I havent left them yet but I just noticed on my new bill they are charging me fees and taxes for Arizona + the state I actually live in. And I have never lived in or even been anywhere near Arizona. So yeah, they are trying my patients.
I've had the same phone number for almost ten years now, great way to treat your loyal customers huh
GHOST99K said:
wait a minute even after paying deductible u still get a used or a refurbished EVO?
Click to expand...
Click to collapse
part of your contract.
asurion is a major insurance provider, almost every carrier. and you are supplied with refurbished replacements as necessary.
Just made a claim for my EVO yesterday. It seems to me that they're too new to be replaced by refurbished models. A couple friends who work at separate Sprint stores seem to think the same thing, but have yet to see any EVO's replaced yet. We will see and I will update when it comes in.
I made a claim Saturday, and it arrived yesterday (Wednesday). Once it was processed, it was overnighted....and get this.....BRAND NEW!
I made a claim on Tuesday (7/27), it was approved on 7/28 & the CC information was taken then as well. I have no idea when my replacement will come but I will also update when I get it.
My current shattered evo still works & I am trying to consider the cracks in the screen a live wallpaper, but thats not really working.
despite what the best buy sales reps might tell you, their insurance gives out refurbs as well. personally i really like refurbs, since your less likely to have problems since the item has now been double/triple checked. my experience with refurbs has been excellent, YMMV. best buy salesman told me sprint insurance deduct is 150 (lie) and you can only make 1 claim a year (lie) and best buy gives you a new phone, not refurb (lie again). i actually have both insurances on my account right now, not sure why. if i break it maybe i can get 2 new (refurb) phones
Journeyjeans said:
I made a claim Saturday, and it arrived yesterday (Wednesday). Once it was processed, it was overnighted....and get this.....BRAND NEW!
Click to expand...
Click to collapse
how would you even know if it was brand new or a refurb? refurbs look new.
xHausx said:
So yeah, they are trying my patients.
Click to expand...
Click to collapse
you're a doctor?
OneStepAhead said:
despite what the best buy sales reps might tell you, their insurance gives out refurbs as well. personally i really like refurbs, since your less likely to have problems since the item has now been double/triple checked. my experience with refurbs has been excellent, YMMV. best buy salesman told me sprint insurance deduct is 150 (lie) and you can only make 1 claim a year (lie) and best buy gives you a new phone, not refurb (lie again). i actually have both insurances on my account right now, not sure why. if i break it maybe i can get 2 new (refurb) phones
Click to expand...
Click to collapse
Why would you want to pay for both insurances?
I learned the hard way about BB insurance - Dork Squad protection only covers manufacturer defects, normal wear & tear, and does NOT cover lost, stolen, physical or water-damaged phones. Nor do they repair your phone on-site in their store (unlike some Sprint stores) - rather, they send it out to a repair center to get it fixed, with a $150 deposit for a p.o.s. loaner phone while it's out for repair, and they will ONLY replace it with a new phone if they deem your phone unrepairable at the repair center. Funnily enough, it took the dork at the Dork Squad counter longer to fill out a repair claim form than it ever did for me to fill out a claim online at Asurion.
Considering BB charges $10/mo for their insurance (which is already covered by Sprint, or whatever phone company, as well as the manufacturer) and a $150 loaner deposit, whereas Asurion charges $7/mo with a $100 deductible for a refurbed phone (although I think Evo's are new, since my replacement was hehe), I wouldn't waste my money on BB's insurance again. I'm still fighting with them to replace a laptop they've fixed 3 times within a year under their dork protection's 'lemon' clause, and they continue to insist my screen was replaced 3 times for different reasons each time...but that's another story lol.
oh, and the ETA for my replacement Evo was about 5 days (claimed on a Friday night, got it on a Wednesday).
OneStepAhead said:
how would you even know if it was brand new or a refurb? refurbs look new.
Click to expand...
Click to collapse
The phone is coded as such. ##786# will tell you refurb status and date. If its new it will say " <Not Available> " under both of those.
SteelH said:
The phone is coded as such. ##786# will tell you refurb status and date. If its new it will say " <Not Available> " under both of those.
Click to expand...
Click to collapse
Thanks. I thought my replacement was refurb as the store manager was claiming as such. I had to file a Sprint warranty repair since my USB port snapped off the board from normal use.
Loving my replacement. No light leakage + Epson + 003
Stopped by the Sprint store today to have them look at my battery. It has been acting funny lately. Wouldn't charge then would charge then suddenly would go dead, etc. Have some secondary batteries that work fine but the stock one was a mess.
Anyway, brought it by the store and they tested it and it was ok. They then mentioned that my usb port was kind of loose and ordered me a brand new phone, just like that - no charge.
I was under the impression that there was a $100 deductible, but apparently that is only if you lose or break the phone. If there is a defect like a bad usb port (not my fault), you get a freebie. Cool.
There is no point to this other than it's a nice story about customer service actually serving the customer. Maybe if your phone has been acting up and you have been hesitant to have them look at it because of the deductible you should
** Here's to hoping I get a brand new phone and not some beaten up refurb.
Let me know if its a refurb or a fresh spanking new phone! I need a new one cause my usb port is very loose and wont charge unless bent a certain way. I want to get it turn in but not for $50
I got a phone from Asurion and it was a refurb. They almost always send out refurbs. The refurb I got had, well, I don't know of any other way to describe it but as a dent in the screen kinda like someone took a safety pin and pushed it into the screen. I called asurion about this and told them I don't mind getting a refurb, but my original phone was in better condition than this and I would expect the refurb to have gotten a new screen. He said I'm sorry for the inconvenience and went through his little testing and questions formality and sent me a brand new one. Anyway, the insurance will never be worth it until you actually needed it. I didn't mind paying the deductible actually, especially after they sent me the brand new one for free because the refurb was f'd up.
I hate to say it, but you didnt get lucky or anything. Your usb port was bad, which is a hardware defect, and is covered under the 1 year warranty from the phone. Insurance ONLY is for if you lose, drop, water damage, or get your phone stolen.
And it will be a refurb.
My store swapped out my battery for a brand new one when it was having issues holding a charge. I have found that the service you receive depends greatly upon the staff of the store you visit.
Sent from my PC36100 using XDA App
Assuming you have the total equipment protection (the one that is 7 dolllars) it covers what is called ERP - equipment replacement program, for if you loose the phone or is damaged beyond repair. And then there is ESRP - equipment service and repair, which covers software/hardware defects at no cost. Even if the phone is outside of the one year manufacture warrenty. As long as you have TEP. hope that clears it up
Sent from my PC36100 using XDA Premium App
Yeah i claimed insurance on mine cause i lost it and they sent a older hardware version. Im having the screen seperation issue with it.Think i should call and tell them?...will they send me a different phone?
The sprint store I go to will fix most things on the spot for free if you have insurance. They couldn't fix my usb so they gave me a new phone(so i thought). It turned out to be a refurb and the screen went out three different times in about 4 months. The last time they fixed my phone they didn't put my phone back together properly and now the battery doesn't sit completely flush. Sprint pisses me off sometimes.
Well in regards to the issues with the replacement device gone wrong, they tell you up front its a referb. But that doesn't excuse it from not working. If you are still having issues call into customer care and ask for tech, and then once in tech ask for multiple device replacement group. They will assist you
Sent from my PC36100
I just got a new phone from Asurion not a refurb so it does happen. My experience is that usually if the store orders it at no cost its a refurb and when you go through Asurion and pay the 100 dollars I've gotten new phones, back from my old mogul days.... sometimes if they dont have any available theyll send you the newer model which is how I got my first touch pro
Honestly, with the asurion phones it is generally a refurbished if you only receive the phone and not a phone in a box. Very frequently though, they have been sending out new evos in box. Also, if you do not have TEP, ask the tech about paying 35 dollars to order a new phone. They will still have to open it up and inspect it. However if the phone is liquid or physically damaged, lost or stolen, the store will be able to do nothing. Then you've got to go through customer care and generally they'll order you a new phone or add TEP for you. Hope this information is helpful. Not all of us Sprint techs are against the customer.
Sent from my PC36100 using XDA Premium App
It's considered a warranty replacement rather than an insurance claim, administered by Sprint on behalf of HTC, but a lot of the reps are dumb/shady/refuse to acknowledge its existence.
Technically (and correctly) you don't need TEP/insurance/repair or anything on your plan to get it, but again, depends on the rep.
lol i remember i bought the samsung moment back in august after i got out of basic/ait, and had loads of problems with it, had to get it reset 3 different times, finally when i was home on leave in october, it completely crapped out on me. So i took it to the sprint store, after some smooth talking and careful word choice, ended up just paying the extra $100 and getting a brand new Evo. :]
My USB port broke off the motherboard and I brought it in. They opened it up and showed me that the moisture indicator showed water damage. My phone has never been remotely close to any water, I'm sure it was probably from being in the bathroom when I was taking a shower or something which is ridiculous. I saw a few people mention having USB issues and getting free replacements. I'm sure the moisture indicator was the reason I had to file an insurance claim. I received a brand new phone yesterday, 0004, in a retail box with all the accessories which, for the $100, I'm perfectly happy with. This is my 3rd EVO, paid $190 for my first on launch day, had a $10 Radio Shack coupon, that was replaced right at my 30days due to screen separation, And now $100 for another brand new one. I'm ok with paying $290 for 3 new phones and my 3D pre-order is in so hopefully I can sell my almost new 4G and get most of that $290 back after picking up my new EVO 3D.
Two weeks ago I took my phone in because it was "smashed" had to go through assurion because it was obvioulsy my fault. It was almost worth the $100 when I got back a new in box 004 with an Epson panel. Gingerbread with auto brightness ftw.
solver404 said:
Two weeks ago I took my phone in because it was "smashed" had to go through assurion because it was obvioulsy my fault. It was almost worth the $100 when I got back a new in box 004 with an Epson panel. Gingerbread with auto brightness ftw.
Click to expand...
Click to collapse
You sure about gingerbread? I got mine yesterday, Brand new, 0004 w/ Epson screen, 2.2 Froyo installed.
ausch30 said:
You sure about gingerbread? I got mine yesterday, Brand new, 0004 w/ Epson screen, 2.2 Froyo installed.
Click to expand...
Click to collapse
He's saying that he can now run GB roms without having to deal with the screen brightness bug since he now has an Epson screen...
Sent from my PC36100 using XDA Premium App
ausch30 said:
You sure about gingerbread? I got mine yesterday, Brand new, 0004 w/ Epson screen, 2.2 Froyo installed.
Click to expand...
Click to collapse
Edit: what he said. Lol
Sent from my PC36100 using XDA Premium App
stanglifemike said:
He's saying that he can now run GB roms without having to deal with the screen brightness bug since he now has an Epson screen...
Sent from my PC36100 using XDA Premium App
Click to expand...
Click to collapse
The way he wrote it sounded like he thought Gingerbread was pre-installed.
solver404 said:
Edit: what he said. Lol
Sent from my PC36100 using XDA Premium App
Click to expand...
Click to collapse
Actually I forgot about the brightness bug in the leak. Tomorrow should bring the start of a whole new crop of fully functional Gingerbread roms, can't wait. Might have to switch from CM7.
I got the black tie insurance from best buy, i found its way better then sprint
Sent from my PC36100 using XDA App
Has anyone ever had any problems trying to get their phone fixed at a Sprint repair store? I had trouble with one employ, he wouldnt replace my evo for the white heat spots on my screen. I believe this is a manufacture defect so don't they have to replace it? And he was a **** to me assuming of my age and was asking if I rooted my evo. I ha e the newest ota update why would he ask, just because my phone can landscape and I had launcher pro, shows how much he knows about Android. Anyways I finally called customer care and they didn't hesitate to replace my phone. I go in today to have this same employ haras me with his questions of why I wanted it replaced??? I was upset and told him I didn't want a ****ed up screen... And the place got quiet, I get my replacement Thursday and also complaining about this store rep. He was the worst.
Sent from my PC36100 using XDA App
I'd simply replace the screen if I had the particular one your phone needed. Less hassle, happier customer, more money in my pocket for a repair vs an exchange.
Some men just want to watch the world burn.
Yeah I was about to do it my self, but I figured just take it to Sprint, Haha let's see when he burns in hell
Sent from my PC36100 using XDA App
I have this white heat spot on my phone, I never knew it was a defect. Can I get it replaced if I don't have the insurance?
same thing here, just my phone has been power cycling randomly. they at the store claimed its a lose usb port and FLAGGED my phone damaged beyond repair as if i broke it. now heres the kicker.....my phone has never had issues connecting to my laptop nor charging. yet its the reason its boot looping... they told me to claim it on insurance which means $100 out of pocket. HA! i called sprint and complained but they couldnt remove the flag so i can take it to another store....i had them credit my account 100 and had to file the claim..smh 3 days of complaining
fldash said:
I have this white heat spot on my phone, I never knew it was a defect. Can I get it replaced if I don't have the insurance?
Click to expand...
Click to collapse
It's not a known issue, so you'd have to pay $35 to get it replaced.
Damn reps act like they are the ****. Makes me mad because I paid all this money for my evo and I get back referb with Damn heat spots, the lady that helped me through customer service was nice and she said well ill send you an eticket to get it replaced, I say its manufacture defect because its not our fault the phone here white spots, so they should have to Atleast repair or replace, I didn't take no for an answer from this guy. He even said he was going to flag me for this so I can't get another replacement for the same issue. I will probably be back if I find a defect in my new replacement. I bet if that rep broke his phone he wouldn't hesitate to replace it himself, so why the hell do they act so ignorant?
Sent from my PC36100 using XDA App
Ya..I had mine replaced 6 months ago for same said reason. Last month my 3G borked and they replaced it with a refurb that booted up with the same issue..ordered another one..yep..exactly the same and the rep finally gave me a NIB 004 just two weeks ago. Two repairs in a year saved me $14 instead of paying the insurance every month.
Those spots actually grow over time, so if your under the 1 year I would recommend paying the 35+tax and make sure the replacement is not the same way. Best time to find it is on initial bootup, so watch them activate it. Better yet, ask them if you can, will also prevent an upgrade they may do.
Yeah I almost hit one for getting in my face
Sent from my PC36100 using XDA Premium App
That's that's what I was waiting for, I will keep this in mind if the next refurb is a fail. $35 to get me a new phone? I thought it was $50 I read mix number all over these forums, next time ill be paying that $35 instead of dealing with an ass hole of a rep lol, yeah my spots actually got worst while playing with my phone. Thanks
Sent from my PC36100 using XDA App
Yeah I feel you, he kept harassing me with his questions, I'm 19 yeah I know he might be thinking I'm just trying to screw them over, but still he didn't have to act that way, we be customers probably longer then he was even employed there, I hope I don't get someone like that again, most likely he will be there with my replacement.
Sent from my PC36100 using XDA App
dpilcher said:
Ya..I had mine replaced 6 months ago for same said reason. Last month my 3G borked and they replaced it with a refurb that booted up with the same issue..ordered another one..yep..exactly the same and the rep finally gave me a NIB 004 just two weeks ago. Two repairs in a year saved me $14 instead of paying the insurance every month.
Those spots actually grow over time, so if your under the 1 year I would recommend paying the 35+tax and make sure the replacement is not the same way. Best time to find it is on initial bootup, so watch them activate it. Better yet, ask them if you can, will also prevent an upgrade they may do.
Click to expand...
Click to collapse
So the 0004 hardware does not suffer from the heat spot issue?
dsf3g said:
So the 0004 hardware does not suffer from the heat spot issue?
Click to expand...
Click to collapse
I really can't say for sure, all my phones and the replacements that were ordered were all 003 versions. This is my first 004 (Edit: Second, my son's I picked up at Best Buy when it dropped to $50 is also an 004)and this one did not have the issue and is running just fine all around. I do however wish I had received the Nova screen instead of the Epson. I had heard it was not as bright, and that for sure is the case. Indoors it really looks great, but step outside....better look for some shade to see the screen. I can deal with that, just glad they finally took ownership of the manufacturer's issues and were never rude at any point.
Still, I'm in awe at how that many refurbs (for me anyway) in a row had the exact same issue and that it passed to go back into the replacement pool.
Those people are called Super Reps.
Sent from my PC36100 using XDA App
I'm a tech at a store also and the $35 represents getting a replacement phone without insurance compared to free if you do have insurance. If you take it to a service and repair store they should be able to replace the LCD for you in store, depending on which LCD you have.
so i just received my referb replacement and it was fine, i did get hardware 003, i was expecting 004. Well i get home to login into google account, and BAM!! bootloop all the way back to sprint repair store, the rep who helped me saw it and was shocked, so they hard rest and it kept doing it. Finally i just called the insurance to just get a new phone, well they said for $100 I could either get another referb or maybe a new one, they claim not to have control over that. i said to hell with all this, i called customer care and they are sending me another evo to my home. Damn just randomly reboots so annoying, why cant sprint just give me a new phone to get rid of me already haha. oh and i get a new otter box because my kick stand broke, sad day sad day!!
While I cant say that people that brick havent affected the TEP prices, I can say I think a big part of it is sprints fault.
Today I filed my first TEP claim with sprint since I have been with them (late 09-early 10).
My headphones were cutting in and out so I replaced them, and it still happened. I took it to sprint and they said they dont have many parts for our phone.
They didnt even bother to take it apart they just ordered me another phone. This is a waste of money for something like a headphone jack not working, and just giving me another phone. This is the reason the costs are going up.
fryingpan0613 said:
While I cant say that people that brick havent affected the TEP prices, I can say I think a big part of it is sprints fault.
Today I filed my first TEP claim with sprint since I have been with them (late 09-early 10).
My headphones were cutting in and out so I replaced them, and it still happened. I took it to sprint and they said they dont have many parts for our phone.
They didnt even bother to take it apart they just ordered me another phone. This is a waste of money for something like a headphone jack not working, and just giving me another phone. This is the reason the costs are going up.
Click to expand...
Click to collapse
Someone told me since these phones are getting so complex little things like replacing the screens would cost them more than ordering a new phone. I might be wrong tho. I remember sprint loved to take apart my og epic.
_dan said:
Someone told me since these phones are getting so complex little things like replacing the screens would cost them more than ordering a new phone. I might be wrong tho. I remember sprint loved to take apart my og epic.
Click to expand...
Click to collapse
Then whats the point of paying techs lol
fryingpan0613 said:
Then whats the point of paying techs lol
Click to expand...
Click to collapse
To wipe your phone and say it's fixed.
phatmanxxl said:
To wipe your phone and say it's fixed.
Click to expand...
Click to collapse
lmao did that alot when i had a mogul and it kept messing up. Remember though they arent just gonna toss your old phone when u get the new one, it will go to a repair facility to get refurbed then out to the next customer.
Too late now (and it may have voided the warranty trying to fix it), but unless the actual jack was broken, Deoxit probably would have taken care of it.
Love that stuff.
[duh me.. it's a contact cleaner. same stuff that cleans guitar jacks/knobs from all of the bar smoke and spilled beer]
Lol, this thread tickles me.
What do you really think we're going to do with your exchanged phone, just toss it?
Its going back to the warehouse, the jack will be fixed, then shipped to a store. Only difference from it being fixed in store is shipping.
I would be glad if I were you. You know, we could be like Verizon, and say it doesn't warrant an exchange, so instead ship it off to get fixed.
The truth be told, the issue of not having parts for this phone is not a problem, but rather a symptom: sprint doesn't have much money to spend with vendors, and one of the results is that I and all my other fellow techs have had to be very resourceful when it comes to fixing phones; consider we haven't gotten new parts for a phone that is any newer than the EVO Shift
Sent from my SPH-D710 using xda premium
Stupid double post
squshy 7 said:
Lol, this thread tickles me.
What do you really think we're going to do with your exchanged phone, just toss it?
Its going back to the warehouse, the jack will be fixed, then shipped to a store. Only difference from it being fixed in store is shipping.
I would be glad if I were you. You know, we could be like Verizon, and say it doesn't warrant an exchange, so instead ship it off to get fixed.
The truth be told, the issue of not having parts for this phone is not a problem, but rather a symptom: sprint doesn't have much money to spend with vendors, and one of the results is that I and all my other fellow techs have had to be very resourceful when it comes to fixing phones; consider we haven't gotten new parts for a phone that is any newer than the EVO Shift
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
I wasnt complaining, it was more just to state that it seems like a waste of money.
Hell even the bricked phones Im sure they could salvage a lot of it, the screen and other parts would be useful.
I guess when I went into the store I was expecting a on the spot fix. Why dont they keep referbs in store?
You know, I had a similar thing happen. My soft keys, or whatever they are, werent working very well, so I figured they would replace the screen. The problem was the ribbon cable on the bottom of the screen that connects to the keys. Instead they gave me a brand new phone.....a new one, not a refurb. It had never been activated before.
TEP isn't going up because of people breaking their phones, it's going up to cover the latest devices being $550+.
Also, what you did isn't a "claim".
Sunsparc said:
TEP isn't going up because of people breaking their phones, it's going up to cover the latest devices being $550+.
Also, what you did isn't a "claim".
Click to expand...
Click to collapse
Since you brought up prices, its interesting to point out that I noticed at best buy the retail for this phone is $699 or $749,while the sprint store was $499. I would guess that it is because sprint gets them cheaper because its directly with the manufacturer?
And I said claim because when I looked up the coverage, it says you are allowed up to 3 claims a year I thought. Or is that for like broken screens?
And why wouldn't sprint send my phone for an example to samsung under the 1 year warranty (I think) and save them some money?
Tep is only going up for new lte devices with a full retail price of $549.99 or higher. It will be $11/mo and a $150 deductable. All current phones will stay at $8/mo and only new lte phones with a msrp lower than $549.99 will stay at the current $8/mo with a $100 deductible
Sent from my MB855 using Tapatalk 2
A. We do keep refurbished phones, but maybe the didn't have one.
B. We harvest the crap out of returns in your case, we will take it apart and harvest everything but the jack and the motherboard.
C. Lately, it seems Samsung has been doing some of their own refurbished , because they come in a different box.
D. Yes TEP is going up thanks to the phones being more expensive.
Sent from my SPH-D710 using xda premium
Its also not so much the cost of phones going up. Its the amount of devices at that cost level being sold now. The more high cost phones sold the higher the chance if a high cost claim. Like any insurance they reevaluated and adjusted.
^^ what he said. I work for Sprint too, i run the largest ASC (repair center) in our region, and the way we work is this: if your phone is broke, we attempt to repair it using either Sprint-supplied parts, aftermarket parts, or parts harvested from devices that were exchanged through the Advanced Exchange program- all of this is covered under TEP, but if you don't have it, we then charge you $35. If we can't fix it, we order a replacement. If it's liquid damaged, smashed, spider-cracked, or lost, w refer you to Asurion to file a claim (which is an extended feature of TEP) and then you pay a deductible. If you bricked it, then it's a case-by-case basis (TIP: dont be a condescending a-hole who knows everything, and don't lie to us).
Some phones we simply can't get parts for from Sprint, so we have to order from a 3rd party (e.g. Global Direct), or rely solely on having a harvest-able device on hand. So when we exchange a device for a customer, we hold onto it for 14 days and we use it to harvest parts from part-for-part as needed, then ship it back to the warehouse. We can't stockpile harvested parts, as we are required to replace the parts we take with the defective ones (or else we get charged back).
Whoever said we just hard reset and say have a nice day must've had a bad experience somewhere, because at our store, we take our work pretty seriously. Our goal isn't to be super-techs, but rather make you so happy that you'll take that survey call that's generated a couple days after the service and answer it with a "very satisfied". Our jobs depend on those customer satisfaction surveys (CSAT's), and any response less than a "very satisfied" is a failing score for the particular tech who fixed your phone. Those CSAT survey scores keep us up at night, and is the bane of our very existence. So please, if we fixed your device, help us keep our jobs.
I can't speak for other ASC's, but it wouldn't surprise me if there are a few techs out there who aren't that good, but hey, you get that in EVERY company. Don't go in acting like we need to lick your sack because you're super important and can't be without a phone for the 30 mins we need to work on it. Don't treat us like we're idiots because YOU dropped your phone in a mud puddle. Don't get pissed at us because you forgot your Google account password and expect us to be able to magically figure it out. We want to help you. Help us help you.
But yeah, the price change on TEP is due to the rising cost of the bleeding-edge devices that are coming out, the cost of our Network Vision roll-out, and i am totally guessing here, but to re-coop on the overhead of having unlimited data.
Tep is going up because the iPhone came to sprint. Watch for Verizon double data promo to end once iPhone lte comes out. The phone is a game changer for these networks
Sent from my SPH-D710 using Tapatalk
newalker91 said:
So you work for a 3rd party?
Click to expand...
Click to collapse
He must...I definitely enjoy stockpiling harvested parts at my corporate store
Though, seriously, we need to. Sprint has hung us put to dry with a lack of new parts; bins full of harvested parts is the only way to keep under that exchange rate. Especially with HTC touchscreens lately...
Sent from my SPH-D710 using xda premium
I'm curious, does TEP now cover iPhone? I had the impression when iPhone first came out, TEP wasn't available for it. Then I think a month or so ago, I read rumors that they were planning on having TEP cover iPhone.
sfhub said:
I'm curious, does TEP now cover iPhone? I had the impression when iPhone first came out, TEP wasn't available for it. Then I think a month or so ago, I read rumors that they were planning on having TEP cover iPhone.
Click to expand...
Click to collapse
No, not at all. Only AppleCare+ is available for the iPhone. Which is fine by me, the less I have to work on that phone the better.
Sent from my SPH-D710 using xda premium
I wont go into details, but honestly first time i've ever completely destroyed a phone.
Short story, fell out of my pocket getting into vehicle.
I've always had insurance and still do, so I took it in to a Sprint store to get it looked at.
Initially the lady that I first went to, saw my phone looked up my account, and said ok its still in warranty, so I'll get you a replacement.
Then some dude came over and told her that she cant do that, and to get it serviced through their equipment protection plan.
Is there anyway this can get fixed without paying the replacement fee/copay?
Sawdizzle said:
I wont go into details, but honestly first time i've ever completely destroyed a phone.
Short story, fell out of my pocket getting into vehicle.
I've always had insurance and still do, so I took it in to a Sprint store to get it looked at.
Initially the lady that I first went to, saw my phone looked up my account, and said ok its still in warranty, so I'll get you a replacement.
Then some dude came over and told her that she cant do that, and to get it serviced through their equipment protection plan.
Is there anyway this can get fixed without paying the replacement fee/copay?
Click to expand...
Click to collapse
I wish there was, been in this exact same situation and thought the same thing. Unfortunately Sprint doesn't do that anymore and you do have to go through their equipment protection plan.
Sorry
Nickitt said:
I wish there was, been in this exact same situation and thought the same thing. Unfortunately Sprint doesn't do that anymore and you do have to go through their equipment protection plan.
Sorry
Click to expand...
Click to collapse
Bummer, it sucks. It was just a freak thing that both mine and my girlfriends SIII screens broke in the same week. Trying to avoid the $300 for both to be fixed. I'm chatting with Samsung now to see if there is anything they could do for me.
Sawdizzle said:
Bummer, it sucks. It was just a freak thing that both mine and my girlfriends SIII screens broke in the same week. Trying to avoid the $300 for both to be fixed. I'm chatting with Samsung now to see if there is anything they could do for me.
Click to expand...
Click to collapse
I was going to say, that will probably be honestly your only hope. You may get lucky and try a different Sprint store. Anything is worth a try at this point it sounds like.
Nickitt said:
I was going to say, that will probably be honestly your only hope. You may get lucky and try a different Sprint store. Anything is worth a try at this point it sounds like.
Click to expand...
Click to collapse
Yeah. Will do.
I'll report back on my findings... *if there are any that is lol*
Good luck dude! Hope for the best, expect the worst.
Sawdizzle said:
I wont go into details, but honestly first time i've ever completely destroyed a phone.
Short story, fell out of my pocket getting into vehicle.
I've always had insurance and still do, so I took it in to a Sprint store to get it looked at.
Initially the lady that I first went to, saw my phone looked up my account, and said ok its still in warranty, so I'll get you a replacement.
Then some dude came over and told her that she cant do that, and to get it serviced through their equipment protection plan.
Is there anyway this can get fixed without paying the replacement fee/copay?
Click to expand...
Click to collapse
What exactly got damaged on the phone? If the screen was cracked then due to the policy change about 2 years ago you'll have to go through insurance not sprint. They now consider that physical damage that's not repairable in store. Your out of luck.
I don't remember but is the insurance deductible really 299? In November I chose best buy insurance instead of sprint due to always having issues at sprint. The third party centers were better in my area than the actual retail store but sprint decided to shut down the third party center here. Oh well.
Sent from the Great Galaxy Note 2 using Tapatalk 4
yankees45us said:
What exactly got damaged on the phone? If the screen was cracked then due to the policy change about 2 years ago you'll have to go through insurance not sprint. They now consider that physical damage that's not repairable in store. Your out of luck.
I don't remember but is the insurance deductible really 299? In November I chose best buy insurance instead of sprint due to always having issues at sprint. The third party centers were better in my area than the actual retail store but sprint decided to shut down the third party center here. Oh well.
Sent from the Great Galaxy Note 2 using Tapatalk 4
Click to expand...
Click to collapse
The whole thing is busted, the screen is completely trashed, outside casing is beaten up and effed, missing the screen glass in the corners of the screen, and the back will not snap on in places. I have insurance, Just with bad timing I would need to replace both mine and my girlfriends as she had broken her a few days later. Hence the $299 I was saying $150 per phone for the deductable.
Sawdizzle said:
The whole thing is busted, the screen is completely trashed, outside casing is beaten up and effed, missing the screen glass in the corners of the screen, and the back will not snap on in places. I have insurance, Just with bad timing I would need to replace both mine and my girlfriends as she had broken her a few days later. Hence the $299 I was saying $150 per phone for the deductable.
Click to expand...
Click to collapse
Best thing is to pay for insurance replacement. It's better to get a new one then try to repair. Unless sprint will order a replacement at no charge which will be almost impossible. Good luck
Sent from the Great Galaxy Note 2 using Tapatalk 4
Sawdizzle said:
I wont go into details, but honestly first time i've ever completely destroyed a phone.
Short story, fell out of my pocket getting into vehicle.
I've always had insurance and still do, so I took it in to a Sprint store to get it looked at.
Initially the lady that I first went to, saw my phone looked up my account, and said ok its still in warranty, so I'll get you a replacement.
Then some dude came over and told her that she cant do that, and to get it serviced through their equipment protection plan.
Is there anyway this can get fixed without paying the replacement fee/copay?
Click to expand...
Click to collapse
This is why I will NEVER buy my devices from Sprint. I always buy at Radio Shack because you can destroy your phone, walk in the store and walk out with a brand new one and not a refurbished piece of **** that Sprint makes you pay $50 more bucks for.
Sawdizzle said:
.... I was saying $150 per phone for the deductable.
Click to expand...
Click to collapse
Sorry to hear about your situation. I don't know of any tips to help.
On a side note, this is why I don't get the insurance. I think it's a total rip off for the most part. People pay around $7 to $10 a month, which works to around $168 to $240 over two years. Not the issue. But then you have play additional $100 to $150 dollars deductible. This works out ok earily in the life cycle of the phone, but towards the end, it's the same cost for a new phone out of contract. And you don't get a choice on the deductible like with car insurance. I think a more reasonable deductible is $50 with the same insurance rate.
Granted, I don't know the numbers of how many broken phone claims the insurance company or Sprint get. It's possible, people, in general, are reckless with them and are having to replace them like underwear. My guess, probably not, and it's just easy money for the most part.