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Hi all,
I got my Nexus Prime today. I'm quite impressed, but it has a problem that's driving me mad.
When I first turned on my handset and entered my Google username it tried to download all the old apps from my previous Android handsets - I didn't ask it to nor did I want it to! Anyway, this failed part way through and none of the apps actually installed.
Since owning this device a few hours ago I cannot install anything through the Android market at all. I keep getting told that the download failed due to an error, but nothing further.
I've tried rebooting the handset but nothing appears to be able to be downloaded.
I can download from other sources, for example I downloaded the Swype installer and that installed fine, from the Swype website (Swype states it's not compatible with this handset!)
I'm not sure if this is a general bug or if there's something wrong with my individual handset but it would be interesting to see if anyone else has this problem?
Hi I had this problem too, unfortunately clearing cache and data from Market doesn't do anything (at least for me), I had to do a factory reset, worked for me and my friend who also had the same problem.
Damn, after an evening of customising my handset I was hoping not to have to do that.
So it appears we've discovered an issue with this handset.
Yep, that fixed it.
Annoying though..............
AndroidUK said:
When I first turned on my handset and entered my Google username it tried to download all the old apps from my previous Android handsets - I didn't ask it to nor did I want it to!
Click to expand...
Click to collapse
The way to avoid that is by skipping the initial guide and then att your account in settings instead. I agree that they should just ask you instead but the above way has worked ever since that feature was intruduced in 2.2.
Sorry for the bump but I'm having the exact same issue.
Just rooted the phone and after all apps were restored I tried downloading apps and keep getting that error.
I already did a factory reset several times and nothing. Just tried skipping the setup and adding my google accounts later but I'm still getting the same error :X
Anyone has any idea how to fix this problem? Do I have to return my phone?
It's been driving me crazy..
there's a Nexus Prime?
oscillik said:
there's a Nexus Prime?
Click to expand...
Click to collapse
Pretty sure the OP meant Galaxy Nexus.. which is what I have a problem with right now
I have the exact same issue. tried doing a factory reset and that doesnt help. I even tried to add account only after first boot and that too doesnt help. anyone have a better solution to this, its driving me insane
---------- Post added at 11:20 AM ---------- Previous post was at 11:06 AM ----------
ckurtm said:
I have the exact same issue. tried doing a factory reset and that doesnt help. I even tried to add account only after first boot and that too doesnt help. anyone have a better solution to this, its driving me insane
Click to expand...
Click to collapse
I seem to have managed to fix this now. I popped my sim into my old android phone, I noticed that the apn settings being used on old phone are different to those GN has setup by default for my network provider. I just copied those through to the new phone and market works again . Hope this helps someone.
Having the same issue also. I'm on Telus in Canada and the APN settings are the same on my old phone. I have done a factory reset and am still having this issue. Please help!
Are you guys rooted? If you are it could be the ROM your using?
Sent from my Galaxy Nexus using xda premium
Or just let it restore, and wait. It can take hours, let it do its thing. By tomorrow will be working again.
Mnemoch said:
Or just let it restore, and wait. It can take hours, let it do its thing. By tomorrow will be working again.
Click to expand...
Click to collapse
You are right. It's the weirdest problem I've seen but somehow it just fixed itself.. Apps install fine now (too bad I didn't know that before doing a million factory resets and deleting my settings)
Figured it out. I had to clear the proxy address in my apn settings
Sent from my Galaxy Nexus using xda premium
seems my Service Provider's settings where blocking downloads esp the Proxy... hmmmm
I've had this problem since yesterday, Market wont download over wifi or data network, messages 'Error while processing payment' or '... could not be downloaded due to error'
I'm running a stock GSM nexus and have tried clearing the market data and rebooting but no luck, I'd rather not have to do a factory reset if I can avoid it.
Any ideas anyone?
hi there,
I just bought a brand new Galaxy Nexus and it was working fine - over the last couple of weeks - up to the point when I loaned it out to my brother, now he won't admit to any wrong doings but my precious phone is not functioning properly. My data usage menu in the settings won't open, the settings 'app' - if you can call it that - crashes, none of my social networking apps load and to top it all off; the internet on my phone only works on the Chrome app, it won't work on Opera or the standard browser - just on Chrome.
I've tried to search for if anybody has ever had this issue but couldn't find anything so I joined XDA. Any help would be greatly appreciated.
If you don't know what he did, I suggest factory reset.
already tried that but it didn't work...
So did he load a custom ROM or root and change system files then? Theres nothing normal he could change w/o rooting that wouldn't be wiped out by doing a factory reset.
don't know... he won't admit to anything... sigh younger brothers... sometimes you just want to slap the **** out of them.
is there a fix for this or am I doomed?. sorry but I am not a very tech-savvy person.
a7mad0 said:
don't know... he won't admit to anything... sigh younger brothers... sometimes you just want to slap the **** out of them.
is there a fix for this or am I doomed?. sorry but I am not a very tech-savvy person.
Click to expand...
Click to collapse
Okay well when you start the device (from an off state), at the black splash screen where it says "Google", is there an unlocked padlock at the bottom of the screen? This will indicate that he's unlocked the bootloader and probably messed with something.
Also, what's your "about phone" screen look like?
If he has messed with anything in the system, chances are I'm going to end up recommending you flash the stock images and start over.
UPDATE: got the data usage menu to open but its completely non-responsive once it opens which does take quite some time. found out that my data services are on and yet Facebook/Twitter/Instagram/etc... won't load.
did the whole 'volume+power button' reset and its still not working. Should I just take it back to the dealer?
martonikaj said:
Okay well when you start the device (from an off state), at the black splash screen where it says "Google", is there an unlocked padlock at the bottom of the screen? This will indicate that he's unlocked the bootloader and probably messed with something.
Also, what's your "about phone" screen look like?
If he has messed with anything in the system, chances are I'm going to end up recommending you flash the stock images and start over.
Click to expand...
Click to collapse
nopes, it just says Google on the start-up screen.
and my about phone menu looks something like this;
Model Number
Galaxy Nexus
Android version
4.0.2
Baseband version
i9250XXKK6
Kernel version
3.0.8-gaaa2611
[email protected] #1
Build number
ICL53F.I9250ZSKL2
is that what you were asking about?
a7mad0 said:
nopes, it just says Google on the start-up screen.
is that what you were asking about?
Click to expand...
Click to collapse
Yeah... so he hasn't rooted or loaded a custom ROM. Not sure how he could have messed up much without doing that. Not sure if anyone else has any ideas. I'm at a loss right now.
Sent from my Galaxy Nexus using xda premium
so I guess I'll just have to take it back to the dealer. Anyhoo, thanks for all the help!.
a7mad0 said:
so I guess I'll just have to take it back to the dealer. Anyhoo, thanks for all the help!.
Click to expand...
Click to collapse
Suppose so. No problem.
Sent from my Galaxy Nexus using xda premium
When you have active data connection at the moment you can't see the usage.. Please disconnect or switch to wifi and after that check your usage..
Sent from my Galaxy Nexus using XDA
lostindark said:
When you have active data connection at the moment you can't see the usage.. Please disconnect or switch to wifi and after that check your usage..
Sent from my Galaxy Nexus using XDA
Click to expand...
Click to collapse
I've never not been able to check my data usage no matter my network state. OP's Settings screen is actually crashing when he tries to go to it, among other issues. He's having more problems than just not being able to see Data Usage.
Dear forum, I am at my end here. I've been searching all day (Luckily I had a day off!) but I cannot find the sollution to my problem. So I came here, in a last hope of finding the person who can solve this issue.
This is what happened, in every detail, so no clues are left uncovered.
I had an unlocked-rooted Galaxy Nexus GSM with android 4.0.2 (yakju) my provider is Tele2 (Netherlands). I got the message that a OTA version of 4.0.4 was released a while ago. So when I said "Yes, install this" it would give me an error when installing (android w/ a red exclamation mark) so I tried to ignore it. But every day, multiple times a day, a screen would pop up asking me to update my phone.
Today I gave in. I downloaded the new toolkit (7.0) from here and got on with my business. After backing up I installed the stock version of the newest release, build: IMM76I. after the initial set up (wifi, apn) I rooted the 4.0.4 again for my future root-access-needing apps to properly run. When I booted back into my phone, that's when all hell broke loose.
I was on WIFI, and all seemed well, apps were installing because of it backing up all "my apps" from the Play store. but suddenly it stopped updating at skype. so I wanted to check out what was happening in the store. I opened the store but it just kept loading. I checked my browser, and it couldn't load anything, just said it kept on loading. "Maybe a quick reboot will suffice" And so I did.
This time also, apps would start to download, but after a few seconds, the downloading would freeze again. I disconnected from wifi and tried the browser, to no effect, same problem. I waited reaaal long, and the store gave me error 495. so I checked it out, it said it was a cache problem, so I deleted my cache and rebooted.
Now, it did not start redownloading my apps, but my browser worked, I could open the store, browse it, check my apps, everything was fine, besides the fact that it was pretty slow. anyways. I now had to back up all my apps manually. No problem? YES PROBLEM. the very moment I started updating my apps again, the downloads froze and the browser stopped working etc.. back at the start.
Now here I am, having my phone only partially updated, unable to download my apps back. does anyone know how to solve this? Am I looking over something that is extremely obvious? Or is it something maybe many of you experienced with 4.0.4(.2 I guess)?
I hope one of those many people here on the forum can help me with this!
With my friendly greetings,
Kevin Nijmeijer
Go to settings and find the play store in your app list. Hit it and erase cache and clear data.
"Long is the way, and hard, that out of hell leads up to light."
Did you verify the MD5 hash of your download? Really sounds like something is up.
Also have you tried any other radios (the google factory images dont always come with the most optimal radio for your area)
EDIT: Oh and not sure if this is relevant but with my unlocked/rooted GNex I have found that when flashing ROMs it sometimes loses my APN settings for my mobile network. I googled my providers APN settings and found them easily but without them i have no data
joshnichols189 said:
Go to settings and find the play store in your app list. Hit it and erase cache and clear data.
"Long is the way, and hard, that out of hell leads up to light."
Click to expand...
Click to collapse
Thank you for replying, but I mentioned that I already did so, and this had no effect, after clearing cache and data, I still cannot download apps from the Store
Simply Biscuits said:
Thank you for replying, but I mentioned that I already did so, and this had no effect, after clearing cache and data, I still cannot download apps from the Store
Click to expand...
Click to collapse
Sorry didn't see that. Might want to reflash
"Long is the way, and hard, that out of hell leads up to light."
euhw....
WoodroweBones said:
Did you verify the MD5 hash of your download? Really sounds like something is up.
Also have you tried any other radios (the google factory images dont always come with the most optimal radio for your area)
EDIT: Oh and not sure if this is relevant but with my unlocked/rooted GNex I have found that when flashing ROMs it sometimes loses my APN settings for my mobile network. I googled my providers APN settings and found them easily but without them i have no data
Click to expand...
Click to collapse
Thank you for the reply, but I did not understand half of it (my bad!) What is MD5 hash? And what do you mean Radio?
I too lost my APN settings, but I always add them, first thing on the list whenever I get a new phone or a new ROM
Last resort
joshnichols189 said:
Sorry didn't see that. Might want to reflash
"Long is the way, and hard, that out of hell leads up to light."
Click to expand...
Click to collapse
Thank you, I guess if I don't have a sollution by tomorrow, that will be my last resort.
Simply Biscuits said:
Thank you for the reply, but I did not understand half of it (my bad!) What is MD5 hash? And what do you mean Radio?
I too lost my APN settings, but I always add them, first thing on the list whenever I get a new phone or a new ROM
Click to expand...
Click to collapse
MD5 hash is basically a check to verify that your downloaded file is 100% the same as the original. I rarely do it myself and have never had an issue but these issues sound like something might not have been right.
When I say radio you can actually flash just the radio of your phone (affects your mobile data connection) and you can try other kernels which affect the Wi-Fi portion to see if either of those help.
I assumed when you said unlocked and rooted that you had unlocked/rooted the phone but I see you used a toolkit. If you read up on how to manually flash you can find out how to flash just the radio (where are you located? Can probably find the optimal radio by searching the forums here)
Dumb question but have you tried factory reset?
Sent from my Galaxy Nexus using XDA
Thanks everyone!
Everyone thank you for contributing! After reïnstalling I could use the market over network! (still having some wi-fi issues though, but I probably already found a sollution for that) It seems it actually WAS a bad download, so I did a factory reset, locked it, then did everything over from scratch and now it works!
I will look for my optimal radio here on the forums, I'm in the Netherlands, Utrecht, so maybe someone can point me to it via P.M.
For the rest, the problem of this topic is found, it was a bad download, so to fix this issue, just reset and reïnstall!
Thanks everyone a heap for helping out!
Case closed!
My wife installed the ota update from Rogers today.
Now, anytime she opens one of her folders the phone freezes and the error appears.
Any ideas?
I ultimately had to boot into recovery and cleared the cache, did a factory reset and rebooted. It worked fine after that. Got stuck on a call once after, but no more issues after that. Make sure to backup anything off your local storage before you do this, since these steps will wipe all your data.
Sent from my SAMSUNG-SGH-I747 using xda premium
Right after update the same thing happened to me, I factory reset the phone and recreated the folders and touchwiz worked ok for few days then at some point I ran the battery down to empty and the phone shutdown. Putting it back on the charger and turning it back and now touchwiz home crashes again when using folders.
sigsegv0x0B said:
Right after update the same thing happened to me, I factory reset the phone and recreated the folders and touchwiz worked ok for few days then at some point I ran the battery down to empty and the phone shutdown. Putting it back on the charger and turning it back and now touchwiz home crashes again when using folders.
Click to expand...
Click to collapse
This is crazy. Coming from a rom I would imagine this stuff to happen but an official update? I really don't want to have to listen to the complaining if I need to reset the phone.
Yeah i had various issues with the official Rogers Jelly Bean update too so I just flashed a custom rom. I never felt the need for it when I was on ics but one day after the update I flashed the Jedi Invasion custom rom. Rogers JB ws just pissin me off.
Same here. I noticed that the crash from one folder only. Then narrowed it down to the app that caused it - removed it from folder then re added it.
Works great now.
Sent from my SGH-I747M using Tapatalk 2
streetdegree said:
Same here. I noticed that the crash from one folder only. Then narrowed it down to the app that caused it - removed it from folder then re added it.
Works great now.
Sent from my SGH-I747M using Tapatalk 2
Click to expand...
Click to collapse
I get a crash in /system/app with ES File Explorer. How can I narrow it down to one file?
For me it crashes with any app in a folder.
Yup, same here. Started when creating a folder. After the reboot, folder is created.
But everytime I even 'grab' an icon on any homescreen (like to move it to the trash at the top), it freezes and Touchwiz closes.
Flashed the full, official ROM 3 times, downloaded 3 seperate times, on 3 different computers with 3 different cables.
A buddy that has an SGS3, never rooted or messed with, did the OTA and has the same issue. Another buddy did the same exact steps as me, same files, computer and cable, does not have the issue.
What the heck is going on here?!!?
I'm very disappointed with this update.
quiksandjesus said:
My wife installed the ota update from Rogers today.
Now, anytime she opens one of her folders the phone freezes and the error appears.
Any ideas?
Click to expand...
Click to collapse
I spent ALL day trying to fix this and I think I finally did! I updated to jelly bean from Telus and all of my folders where crashing with the TouchWiz error whenever I tried to close out of them.
I found a post suggesting to go into application manager, find TW and clear all data (not just cache). When I did, all of my home screens lost my folder and app shortcuts BUT the crash was gone and has not returned even after recreating some folders!!
I guess it was the old folder shortcuts that weren't meshing with the update? Who knows I'm just glad it's fixed. I hope it works for you too.
DanG40 said:
I spent ALL day trying to fix this and I think I finally did! I updated to jelly bean from Telus and all of my folders where crashing with the TouchWiz error whenever I tried to close out of them.
I found a post suggesting to go into application manager, find TW and clear all data (not just cache). When I did, all of my home screens lost my folder and app shortcuts BUT the crash was gone and has not returned even after recreating some folders!!
I guess it was the old folder shortcuts that weren't meshing with the update? Who knows I'm just glad it's fixed. I hope it works for you too.
Click to expand...
Click to collapse
I've done this several times as well. After I set up my home screens as I like them, after a few hours the issue always comes back.
Just letting you know, I'm willing to bet that it'll be back...
So after plenty of testing, at least for myself, I found that the cause of this error was that I had my app menu in 'list' view as opposed to a 'grid' view.
So anyone coming across this thread with the same issue, that might be the problem (that is, if you use list view. If not, I'm stumped...)
I have the same issue when opening any folder, I am also using the list view for apps.My friend also has the same issue and he too uses the list view.After clearing data in TouchWiz Home the problem goes away but eventually returns and always returns immediately after a battery drain.I will try again but this time I will NOT use the the List View and report back.Hopefully we can find the
cause of this, as the carriers dont seem concerned about it.
Sent from my SGH-I747M using xda app-developers app
globber said:
I have the same issue when opening any folder, I am also using the list view for apps.My friend also has the same issue and he too uses the list view.After clearing data in TouchWiz Home the problem goes away but eventually returns and always returns immediately after a battery drain.I will try again but this time I will NOT use the the List View and report back.Hopefully we can find the
cause of this, as the carriers dont seem concerned about it.
Sent from my SGH-I747M using xda app-developers app
Click to expand...
Click to collapse
I came across this forum while searching for this exact problem. I had tried clearing the touchwiz data, but that turned out to be a temporary bandaid as it came back.
The touchwiz crashing just started happening to me again tonight, , but after seeing this I switched my app view to grid mode and I could immediately use my folders again without any issues. I'll report back after some time to see if it stays away.
And I too am with Rogers.
Folder Bug - List view, grid view
I also can confirm a folder crash freeze with list view on a Telus I747m Jellybean 4.1.1 I747MVLDLK4 .
I noticed it happens after a reboot with list view enabled. Switching back to grid view and folders work again.
Thank you for your help guitarguy :good:
Rogers ota update touchwiz trouble
I received the rogers ota update and had trouble with touch wiz and getting the same error message everyone else has been getting, and simply thought if I call "rogers" for assistance or search the net it may be time wasted so simply did a factory reset after backing up all my apps and data which google has done a good job of backing up I also have a 32 gb memory card with all my data installed on, so it wasn't much trouble at all.So what you can do is slowly uninstall all your apps if you have few or just do the factory reset.But as I recall my phone was considerably hindered by this problem with touchwiz.I reinstalled all my apps with wifi.
I just discovered the new photosphere and other google apps that have been released and wonder if these will also soon be released in a future over the air update and wonder if I should just bite the bullet and install the roms now. Does anyone have any idea what the intentions are? Can we expect these within six months in another update or sooner?
best
Fixed by disabling list view. Thanks.
Hello all,
I only recently updated to the Galaxy S3 on AT&T and noticed that Wifi is practically useless.
It constantly loses connection. An app may download 30% or 50% of 70%, and then stop. Eventually it will connect again and then finish the download.
Maybe I can see a few webpages, and then it I get page not available notice.
I have read that an update fixed this problem, but I don't know if it is true.
Please let me know if there is a software update for this problem.
I only have a couple of days left to return the phone, and if I can't use wifi I may do so.
My phone information is below:
Model Number Samsung SGH-i747
Android Version 4.0.4
Baseband version I747UCLEM
Kernel version 3.0.8-599060-user
[email protected] #1
SMP PREEMPT Tue May 22 02:16:30 KST 2012
Build number
IMM76D.I747UCALEM
Thanks,
rblancrt
I have seen versions from July? which are I747UCLH9 and read that this update fixed wifi problems.
If this is true how do I update to this version now.
I have not rooted this phone, but have no problem doing so. However I would like to keep it unrooted as I may have to return it soon.
Of course when I check for updates from the phone it says that there are none available.
Help!
try using kies to update your phone. also try dialing *#0011#, pressing menu, selecting wifi, and turning 'wifi powersaving mode' to off
also fyi this goes in q&a report your post and categorize it as maintenance and say it's in the wrong section.
sent from my I747
How to use Kies
cehf said:
try using kies to update your phone. also try dialing *#0011#, pressing menu, selecting wifi, and turning 'wifi powersaving mode' to off
also fyi this goes in q&a report your post and categorize it as maintenance and say it's in the wrong section.
sent from my I747
Click to expand...
Click to collapse
I'm not sure how to use Kies, or how to report my post
rblancrt said:
I'm not sure how to use Kies, or how to report my post
Click to expand...
Click to collapse
Hello! You're actually using an older firmware version. You should be on 4.1.1. Keis is pretty simple you just need to download, install, then plug your phone in and it should do the rest for you. If you've ever used an iphone or Ipod it works pretty much the same as Itunes (as far as updating your phone). The Samsung website is: http://www.samsung.com/us/kies/ About half way down the page you'll see the download links. Update to 4.1.1 and see if you're still having the issues.
Hope this helps.
Tremulant1 said:
Hello! You're actually using an older firmware version. You should be on 4.1.1. Keis is pretty simple you just need to download, install, then plug your phone in and it should do the rest for you. If you've ever used an iphone or Ipod it works pretty much the same as Itunes (as far as updating your phone). The Samsung website is: http://www.samsung.com/us/kies/ About half way down the page you'll see the download links. Update to 4.1.1 and see if you're still having the issues.
Hope this helps.
Click to expand...
Click to collapse
Thanks, I did download Keis and got it to recognize my phone but had to charge it again, so haven't done the update yet.
Thanks for the replies
As was said, upgrade the software first. Then try disabling power saving. Uncheck avoid poor connections if you have such a setting. If nothing works try checking your router's conf if you have access to it, or install WiFix if you're experiencing region-related issues. Good luck.
Thanks... Will try the upgrade tomorrow. I went to att store. They were very good at ignoring or talking about something else when I asked about updates. I would never have gotten anywhere with them.
I have a Samsung vibrant and have flashed many roms and themes and know where to go for knowledgeable assistance..... HERE.
Will post my results tomorrow.
Thanks again
Sent from my SGH-T959 using xda app-developers app
Still have Wifi Problem
rblancrt said:
Thanks... Will try the upgrade tomorrow. I went to att store. They were very good at ignoring or talking about something else when I asked about updates. I would never have gotten anywhere with them.
I have a Samsung vibrant and have flashed many roms and themes and know where to go for knowledgeable assistance..... HERE.
Will post my results tomorrow.
Thanks again
Sent from my SGH-T959 using xda app-developers app
Click to expand...
Click to collapse
Did the firmware upgrade. Unfortunately still have a problem with wifi. Most of the time can't even make it through "Speed Test" app.
Tried turning Wifi power save off.
Not sure what else to do
Thanks anyway. As usual a problem with Samsung phone. Last time GPS, this time Wifi.
So silly
rblancrt said:
Did the firmware upgrade. Unfortunately still have a problem with wifi. Most of the time can't even make it through "Speed Test" app.
Tried turning Wifi power save off.
Not sure what else to do
Thanks anyway. As usual a problem with Samsung phone. Last time GPS, this time Wifi.
So silly
Click to expand...
Click to collapse
Never had an issue with a Samsung phone (except unforgivable GPS on OG Galaxy S)
Do you want to root the phone or are you staying stock for now ?
Root or stay stock?
hednik said:
Never had an issue with a Samsung phone (except unforgivable GPS on OG Galaxy S)
Do you want to root the phone or are you staying stock for now ?
Click to expand...
Click to collapse
If I keep it I'm sure I will root it. I actually had it rooted about a week ago and then went back to stock thinking I might have to return it.
If you have any suggestions that require root I'm very willing to hear them.
Thanks.
Dude you have the old firmware I suggest you get on Kies and update your phone to the latest firmware which is I747UCDLK3
Seems to be working
rblancrt said:
If I keep it I'm sure I will root it. I actually had it rooted about a week ago and then went back to stock thinking I might have to return it.
If you have any suggestions that require root I'm very willing to hear them.
Thanks.
Click to expand...
Click to collapse
Well I reset my router and WiFi is working finally. Just that I'm afraid to disconnect now but will have to eventually.
Thanks to all who replied
rblancrt said:
Well I reset my router and WiFi is working finally. Just that I'm afraid to disconnect now but will have to eventually.
Click to expand...
Click to collapse
By the way, thanks to all who replied to my question. I did get my firmware updated through KIES because of the info I would here.
When I mentioned any updates at the AT&T store I was pretty much ignored and the subject was changed. Just switched to AT&T recently and so far I have realized that the employees in their store are taught to be very polite, and it seems to get you out of the door without necessarily answering your question or fixing your problem. I guess they figure you will find it difficult to get upset with someone who is polite to you.
I have been there twice now and I hate it. It's like they are talking to you like you are an idiot.