Dear forum, I am at my end here. I've been searching all day (Luckily I had a day off!) but I cannot find the sollution to my problem. So I came here, in a last hope of finding the person who can solve this issue.
This is what happened, in every detail, so no clues are left uncovered.
I had an unlocked-rooted Galaxy Nexus GSM with android 4.0.2 (yakju) my provider is Tele2 (Netherlands). I got the message that a OTA version of 4.0.4 was released a while ago. So when I said "Yes, install this" it would give me an error when installing (android w/ a red exclamation mark) so I tried to ignore it. But every day, multiple times a day, a screen would pop up asking me to update my phone.
Today I gave in. I downloaded the new toolkit (7.0) from here and got on with my business. After backing up I installed the stock version of the newest release, build: IMM76I. after the initial set up (wifi, apn) I rooted the 4.0.4 again for my future root-access-needing apps to properly run. When I booted back into my phone, that's when all hell broke loose.
I was on WIFI, and all seemed well, apps were installing because of it backing up all "my apps" from the Play store. but suddenly it stopped updating at skype. so I wanted to check out what was happening in the store. I opened the store but it just kept loading. I checked my browser, and it couldn't load anything, just said it kept on loading. "Maybe a quick reboot will suffice" And so I did.
This time also, apps would start to download, but after a few seconds, the downloading would freeze again. I disconnected from wifi and tried the browser, to no effect, same problem. I waited reaaal long, and the store gave me error 495. so I checked it out, it said it was a cache problem, so I deleted my cache and rebooted.
Now, it did not start redownloading my apps, but my browser worked, I could open the store, browse it, check my apps, everything was fine, besides the fact that it was pretty slow. anyways. I now had to back up all my apps manually. No problem? YES PROBLEM. the very moment I started updating my apps again, the downloads froze and the browser stopped working etc.. back at the start.
Now here I am, having my phone only partially updated, unable to download my apps back. does anyone know how to solve this? Am I looking over something that is extremely obvious? Or is it something maybe many of you experienced with 4.0.4(.2 I guess)?
I hope one of those many people here on the forum can help me with this!
With my friendly greetings,
Kevin Nijmeijer
Go to settings and find the play store in your app list. Hit it and erase cache and clear data.
"Long is the way, and hard, that out of hell leads up to light."
Did you verify the MD5 hash of your download? Really sounds like something is up.
Also have you tried any other radios (the google factory images dont always come with the most optimal radio for your area)
EDIT: Oh and not sure if this is relevant but with my unlocked/rooted GNex I have found that when flashing ROMs it sometimes loses my APN settings for my mobile network. I googled my providers APN settings and found them easily but without them i have no data
joshnichols189 said:
Go to settings and find the play store in your app list. Hit it and erase cache and clear data.
"Long is the way, and hard, that out of hell leads up to light."
Click to expand...
Click to collapse
Thank you for replying, but I mentioned that I already did so, and this had no effect, after clearing cache and data, I still cannot download apps from the Store
Simply Biscuits said:
Thank you for replying, but I mentioned that I already did so, and this had no effect, after clearing cache and data, I still cannot download apps from the Store
Click to expand...
Click to collapse
Sorry didn't see that. Might want to reflash
"Long is the way, and hard, that out of hell leads up to light."
euhw....
WoodroweBones said:
Did you verify the MD5 hash of your download? Really sounds like something is up.
Also have you tried any other radios (the google factory images dont always come with the most optimal radio for your area)
EDIT: Oh and not sure if this is relevant but with my unlocked/rooted GNex I have found that when flashing ROMs it sometimes loses my APN settings for my mobile network. I googled my providers APN settings and found them easily but without them i have no data
Click to expand...
Click to collapse
Thank you for the reply, but I did not understand half of it (my bad!) What is MD5 hash? And what do you mean Radio?
I too lost my APN settings, but I always add them, first thing on the list whenever I get a new phone or a new ROM
Last resort
joshnichols189 said:
Sorry didn't see that. Might want to reflash
"Long is the way, and hard, that out of hell leads up to light."
Click to expand...
Click to collapse
Thank you, I guess if I don't have a sollution by tomorrow, that will be my last resort.
Simply Biscuits said:
Thank you for the reply, but I did not understand half of it (my bad!) What is MD5 hash? And what do you mean Radio?
I too lost my APN settings, but I always add them, first thing on the list whenever I get a new phone or a new ROM
Click to expand...
Click to collapse
MD5 hash is basically a check to verify that your downloaded file is 100% the same as the original. I rarely do it myself and have never had an issue but these issues sound like something might not have been right.
When I say radio you can actually flash just the radio of your phone (affects your mobile data connection) and you can try other kernels which affect the Wi-Fi portion to see if either of those help.
I assumed when you said unlocked and rooted that you had unlocked/rooted the phone but I see you used a toolkit. If you read up on how to manually flash you can find out how to flash just the radio (where are you located? Can probably find the optimal radio by searching the forums here)
Dumb question but have you tried factory reset?
Sent from my Galaxy Nexus using XDA
Thanks everyone!
Everyone thank you for contributing! After reïnstalling I could use the market over network! (still having some wi-fi issues though, but I probably already found a sollution for that) It seems it actually WAS a bad download, so I did a factory reset, locked it, then did everything over from scratch and now it works!
I will look for my optimal radio here on the forums, I'm in the Netherlands, Utrecht, so maybe someone can point me to it via P.M.
For the rest, the problem of this topic is found, it was a bad download, so to fix this issue, just reset and reïnstall!
Thanks everyone a heap for helping out!
Case closed!
Related
The last it happened it turned out to be issue with the Market itself, but now no one is taking about it and I have not been able to get any updates or download anything from the Market for days.
I've tried every suggestion I came across to no avail; clearing cache, data in any app that seems to have anything to do with downloading from the Market, logging in/out/in to GTalk, downgrading the Market app to stock. Nothing works, and it all started happening out of the blue; no problem one day, and the next day the Market doesn't work no matter what.
I don't remember making any changes to the phone, it's been setup a while ago and running to my satisfaction, except for one thing; some days before the Market stopped working I started noticing that my battery wasn't holding up as well as it used to, but I don't know it this has anything to do with the matter at hand. I'm on a rooted 2.2.1 (mistakenly) released by US TMo with a Go Launcher EX.
So, is it me and my phone, or something outside of my doing. I would hate to do a factory reset, so would anyone have a better plan of action.
Thanks
Turn off data manager
Sent from my MB525 using Tapatalk
Nonda95 said:
Turn off data manager
Sent from my MB525 using Tapatalk
Click to expand...
Click to collapse
Thanks, but no change.
I don't know how to say in English. In Chinese, in the settings that have a setting call 資料節省模式.If you tick it, you can't download anything in market.
bkk99213 said:
I don't know how to say in English. In Chinese, in the settings that have a setting call 資料節省模式.If you tick it, you can't download anything in market.
Click to expand...
Click to collapse
I find the English name now.
It call data saver in the data manager.
Is this happening over wifi and 3G?
I've the same issue.
It comes out on wifi only.
Sent from my Defy.
bkk99213 said:
I find the English name now.
It call data saver in the data manager.
Click to expand...
Click to collapse
In the American ROM there are three settings in the Data Manager under Data Delivery; Background Data, Data Roaming, and Data Enabled. I guess the closest would be the last one and it pertains to having data enabled over mobile network. All but the roaming were enabled.
@scrannel: It was happening in both, mobile and WiFi.
Thanks guys, frustrated, I ended up doing a factory reset and restore after all. Now my battery use is back to normal (i.e. excellent) too.
Drat, things (software settings) are fragile; falling apart under normal use.
I am experiencing the same problem. Tried a lot of methods like clearing cache and all but nothing worked.
Everytime I start a download it says 'downloading' for a few seconds and then says 'download paused' and remains there.
This issue is on wifi only, and happened out of the blue yesterday. On my 3g data connection the apps download just fine.
What can I do?
I am having the same problem with downloads from the market, but only on 3g. Everything is fine on WiFi. 99/100 times, an App will take forever to download on 3g, pausing 5-10x during the process. This has been going on since Friday I believe. I have switch roms, complete data wipe, formatted my memory card, deleted .android-secure on teh SD card, nothing helps.
I don't know if its the 3g network or what, but it's really starting to aggravate me
Settings -> Data manager -> Data Saver -> untick "Enable Data Saver" should do the trick
Data Saver off wouldn't help those of us who got "WiFi-exclusive" Market stucks.
Worse yet, sometimes at certain WiFi networks (for example those they give at Starbucks) it works just fine, stuff downloads in huge chunk (from waiting list). Then on other WiFi it wouldn't work.
I even tried it at home WiFi spot with all firewall offline, and still no cigars - "paused".
My market suddenly started working again, but now after a few days it says 'downloads paused' again..
What is happening!
Sent from my MB525 using XDA App
i had the same problem with my stock 2.2.1 defy (but in my case the market got stuck on the old version and wouldnt even update itself). the only thing that helped was doing a factory reset from recovery, and now everything works fine. but afaik there's an app backup option (only in 2.2), so if you do a factory reset you can have most of your apps installed in a minute from backup. good luck!
downloading
Even i am having the same problem when ever it paused like that i will open android market and it will download automatically again try to do like that.
jayanth1255 said:
Even i am having the same problem when ever it paused like that i will open android market and it will download automatically again try to do like that.
Click to expand...
Click to collapse
i tried that, didnt work
zakoo2 said:
i had the same problem with my stock 2.2.1 defy (but in my case the market got stuck on the old version and wouldnt even update itself). the only thing that helped was doing a factory reset from recovery, and now everything works fine. but afaik there's an app backup option (only in 2.2), so if you do a factory reset you can have most of your apps installed in a minute from backup. good luck!
Click to expand...
Click to collapse
im still on android 2.1 no update yet
i have same problem since i downgrade from CM7 to Official froyo any solution ?
Hi all,
I got my Nexus Prime today. I'm quite impressed, but it has a problem that's driving me mad.
When I first turned on my handset and entered my Google username it tried to download all the old apps from my previous Android handsets - I didn't ask it to nor did I want it to! Anyway, this failed part way through and none of the apps actually installed.
Since owning this device a few hours ago I cannot install anything through the Android market at all. I keep getting told that the download failed due to an error, but nothing further.
I've tried rebooting the handset but nothing appears to be able to be downloaded.
I can download from other sources, for example I downloaded the Swype installer and that installed fine, from the Swype website (Swype states it's not compatible with this handset!)
I'm not sure if this is a general bug or if there's something wrong with my individual handset but it would be interesting to see if anyone else has this problem?
Hi I had this problem too, unfortunately clearing cache and data from Market doesn't do anything (at least for me), I had to do a factory reset, worked for me and my friend who also had the same problem.
Damn, after an evening of customising my handset I was hoping not to have to do that.
So it appears we've discovered an issue with this handset.
Yep, that fixed it.
Annoying though..............
AndroidUK said:
When I first turned on my handset and entered my Google username it tried to download all the old apps from my previous Android handsets - I didn't ask it to nor did I want it to!
Click to expand...
Click to collapse
The way to avoid that is by skipping the initial guide and then att your account in settings instead. I agree that they should just ask you instead but the above way has worked ever since that feature was intruduced in 2.2.
Sorry for the bump but I'm having the exact same issue.
Just rooted the phone and after all apps were restored I tried downloading apps and keep getting that error.
I already did a factory reset several times and nothing. Just tried skipping the setup and adding my google accounts later but I'm still getting the same error :X
Anyone has any idea how to fix this problem? Do I have to return my phone?
It's been driving me crazy..
there's a Nexus Prime?
oscillik said:
there's a Nexus Prime?
Click to expand...
Click to collapse
Pretty sure the OP meant Galaxy Nexus.. which is what I have a problem with right now
I have the exact same issue. tried doing a factory reset and that doesnt help. I even tried to add account only after first boot and that too doesnt help. anyone have a better solution to this, its driving me insane
---------- Post added at 11:20 AM ---------- Previous post was at 11:06 AM ----------
ckurtm said:
I have the exact same issue. tried doing a factory reset and that doesnt help. I even tried to add account only after first boot and that too doesnt help. anyone have a better solution to this, its driving me insane
Click to expand...
Click to collapse
I seem to have managed to fix this now. I popped my sim into my old android phone, I noticed that the apn settings being used on old phone are different to those GN has setup by default for my network provider. I just copied those through to the new phone and market works again . Hope this helps someone.
Having the same issue also. I'm on Telus in Canada and the APN settings are the same on my old phone. I have done a factory reset and am still having this issue. Please help!
Are you guys rooted? If you are it could be the ROM your using?
Sent from my Galaxy Nexus using xda premium
Or just let it restore, and wait. It can take hours, let it do its thing. By tomorrow will be working again.
Mnemoch said:
Or just let it restore, and wait. It can take hours, let it do its thing. By tomorrow will be working again.
Click to expand...
Click to collapse
You are right. It's the weirdest problem I've seen but somehow it just fixed itself.. Apps install fine now (too bad I didn't know that before doing a million factory resets and deleting my settings)
Figured it out. I had to clear the proxy address in my apn settings
Sent from my Galaxy Nexus using xda premium
seems my Service Provider's settings where blocking downloads esp the Proxy... hmmmm
I've had this problem since yesterday, Market wont download over wifi or data network, messages 'Error while processing payment' or '... could not be downloaded due to error'
I'm running a stock GSM nexus and have tried clearing the market data and rebooting but no luck, I'd rather not have to do a factory reset if I can avoid it.
Any ideas anyone?
not sure where to begin, i suppose by listing my phone specs after root--
using the galaxy s2, (epic 4g touch) using kernal 2.6.35-8lostkernelexp+, build number starburst 11.13.11 v1.9.8r and running nothing but the honey theme.
i rooted the phone about a week ago and until today, everything seemed to work fine, then suddenly, i was unable to send pictures via text. not a real big issue, but i travel alot and sending pics back home by messages i a big deal for me. i thought it was just somethin with the phone, and after rebooting and rebooting to see if it would correct, it did not. however, normal text's would go through, just not any pics. i could send and receive normal words with no issues.
then just today, i totally lost internet connection--although the 3g is lit up on top, and i have 4 full bars of signal, i cannot surf, all i get is "unable to display webpage". since im at home, i turned on the wifi option and connected through the router in my house, and all worked fine-- i got online, send pic texts, etc...but when i turned wifi off, nothing.
now, back when i rooted the phone, i still kept getting the annoying "system update" messages that the phone normally does, forcing me to install whatever update the phone grabs. to prevent that, i did the steps on this site which was here--
http://forum.xda-developers.com/showthread.php?t=1388778&highlight=freeze+ota
and disabled my update notifications. well, back to the beginning--now i have no internet at all and god only knows what else is wrong that i have yet to discover.
only thing i can think of at this point, is to unroot the phone , return it to the way it was and see how it goes but i dont want to do that--
any ideas?
yes im a noob said:
not sure where to begin, i suppose by listing my phone specs after root--
using the galaxy s2, (epic 4g touch) using kernal 2.6.35-8lostkernelexp+, build number starburst 11.13.11 v1.9.8r and running nothing but the honey theme.
until today, everything seemed to work fine, then suddenly, i was unable to send pictures via text. not a real big issue, but i travel alot and sending pics back home by messages i a big deal for me. however, normal text's would go through, just not any pics. i could send and receive normal words with no issues.
then, totally lost internet connection--although the 3g is lit up on top, and i have 4 full bars of signal, i cannot surf, all i get is "unable to display webpage". since im at home, i turned on the wifi option and connected through the router in my house, and all worked fine-- i got online, send pic texts, etc...but when i turned wifi off, nothing.
now, back when i rooted the phone, i still kept getting the annoying "system update" messages that the phone normally does, forcing me to install whatever update the phone grabs. to prevent that, i did the steps on this site which was here--
http://forum.xda-developers.com/showthread.php?t=1388778&highlight=freeze+ota
and disabled my update notifications. well, back to the beginning--now i have no internet at all and god only knows what else is wrong that i have yet to discover.
only thing i can think of at this point, is to unroot the phone , return it to the way it was and see how it goes but i dont want to do that--
any ideas?
Click to expand...
Click to collapse
Why not nandroid a backup of your current setup and then do a full factory reset wipe and ODIN over a stock rom and see if that fixes it...if it does then there is no reason to bring a perfectly good phone back.
Diagnostic process bro, get on it.
However if that doesn't yield any results? Might be bad hardware (which I doubt) and probably not your fault.
EDIT: You haven't changed your PRL by chance, have you? Sometimes on 11115 or 00001 I get intermittent MMS function...and a few times, legit PRL or not, my wifi/4g have just stopped working. A wipe and stock-restore took care of that every time...though that was a week or two after the phone came out and we didn't have nearly as many tools and options as we do now.
Also, are you sure that you haven't somehow disabled 3G or put it into airplane mode? As insulting as that sounds I have to ask....
...sometimes even the brightest of us forget to plug things in.
Odin restore would be the first step.
I would try ##72786# in the dialer then entering your msl. After that just just hut yes then let your phone do its thing and reboot and reactivate. Just remember to cancel it during the firmware check.
It burns when I tapatalk...
Beejis said:
I would try ##72786# in the dialer then entering your msl. After that just just hut yes then let your phone do its thing and reboot and reactivate. Just remember to cancel it during the firmware check.
It burns when I tapatalk...
Click to expand...
Click to collapse
Good call...or even just trying to refresh your profile under 'updates' would be the easiest place to start...
The mms issues are likely a limitation of the ROM you are running (I haven't run Starburst in a couple of months so you'll have to ask about that in the ROM thread.) Easily resolved by using a third party app for mms if it is an important feature for you.
As far as the rest, the code provided by beejis is the reprovisioning code, also called a hands free reset and there is a bit more to the process than he stated (at least for a noob.) Hit the toolkit link in my signature and you'll find step by step instructions.
If that doesn't work, starting fresh is an incredibly simple process.
Also, posting the exact same question in two different forums is breaking a Cardinal rule, so you probably want to refrain from that, it won't win you many friends.
Sent from my SPH-D710 using xda premium
Beejis said:
I would try ##72786# in the dialer then entering your msl. After that just just hut yes then let your phone do its thing and reboot and reactivate. Just remember to cancel it during the firmware check.
It burns when I tapatalk...
Click to expand...
Click to collapse
yes i tried that, after the phone reboots, it says uptop "device not activated" and nothiing....i have to manually go into settings/about phone/system update and do it from there and even then, after a few secs, i get an error message saying unable to complete...
daneurysm said:
Good call...or even just trying to refresh your profile under 'updates' would be the easiest place to start...
Click to expand...
Click to collapse
yes, tried that to.....get nothing but "error cannot complete" messages. all i can do now is make calls
If you have titanium backup, go into that app then click backup/restore at the top. Find system updates and click on it to see if it's frozen, if it is defrost it. Then try my steps again. Other than that I'd try to Odin a stock ROM.
It burns when I tapatalk...
daneurysm said:
Good call...or even just trying to refresh your profile under 'updates' would be the easiest place to start...
Click to expand...
Click to collapse
ok thanks, i went back to odin stock rom, did it from qbking77's post and the phone is back on stock...however............still no internet/data!!
i did do the ##number thing, the phone rebooted but notihng happened--i thought it was supposed to auto activate or something. so i went into settings/about phone/update profile....it scanned and after a few mins, i still get the error message "update could not be completed, if problem persists contact sprint customer support"
so im back on factory rom, but nothings changed---im where i was before--no data/internet....
before installing a different rom and such, i figure ill stop here and see what other suggestions may come about....sooooo, what next?
Take your phone in to a sprint store, an exchange may be in your future.
Just_s said:
Also, posting the exact same question in two different forums is breaking a Cardinal rule, so you probably want to refrain from that, it won't win you many friends.
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
yes indeed, sorry about that. when i made the post here, i originally couldnt find it and thought it was auto deleted somehow because i had checked "is this a question" button at the bottom, so i went into the q/a section and made the post there...
didnt mean to do it twice
phatmanxxl said:
Take your phone in to a sprint store, an exchange may be in your future.
Click to expand...
Click to collapse
gee i hope not... i got the phone dec 14th, cant imagine having probs this early....
what if i did a total wipe, factory reset? i know ill loose everything on the phone, and now that its not rooted any longer, i have no way to back up anything (or at least not that i know of)
just hoping theres a better fix than a return/ factory reset
Now that you are stock, call sprint tell them your issue (only tell then internet doesn't work) and they'll do stuff on their end to trouble shoot it. Hopefully that will fix it.
It burns when I tapatalk...
I would try this. This will reset you back to exactly the way you got the phone. If you are still having problems then you will have to take it back to Sprint.
http://www.youtube.com/watch?v=_vmEmheJnyg
cds0699 said:
I would try this. This will reset you back to exactly the way you got the phone. If you are still having problems then you will have to take it back to Sprint.
http://www.youtube.com/watch?v=_vmEmheJnyg
Click to expand...
Click to collapse
thanks. thats exactly what i did before you made this reply hehe...
as before, still no data/internet
yes im a noob said:
thanks. thats exactly what i did before you made this reply hehe...
as before, still no data/internet
Click to expand...
Click to collapse
That sucks, I'd recommend taking the phone to Sprint/where you bought it, and get it replaced/fixed. Good news is you're now back on stock so they won't really look into rooting as a problem. I always put phones back to stock before I take it in for a claim.
cds0699 said:
That sucks, I'd recommend taking the phone to Sprint/where you bought it, and get it replaced/fixed. Good news is you're now back on stock so they won't really look into rooting as a problem. I always put phones back to stock before I take it in for a claim.
Click to expand...
Click to collapse
yea, dunno...
i did call sprint per Beejis reply here just above yours. after going through a ton of crap that i did yesterday and all today, the ## number crap, they tell me there's a nationwide outage. now i find that hard to believe since both my other phones in the house, wife/kid work just fine and they have data/internet and other ppl i know have no problems....i told the tech person that it just must be my phone only cuz everyone else's seems to work.
she did give me an outage number, maybe someone on here can verify it -- 8622911 so who the heck knows. what i do know is, i sure spent a heck of alota time on here, resetting my phone, unrooting, blahh blahh just to find out there's an outage which i doubt in the first place ...
we'll see,,,,,
If you are now stock/rooted, sounds like you need to use sfhubs auto root script to go back to stock recovery (overwrite your custom recovery) unroot, and take it back to Sprint.
DataHawg said:
If you are now stock/rooted, sounds like you need to use sfhubs auto root script to go back to stock recovery (overwrite your custom recovery) unroot, and take it back to Sprint.
Click to expand...
Click to collapse
its just stock odin at this point, as if it came from the store.
also, still no data/internet as of this morning. dont know why sprint
is telling me this bs story of an outage, and even if so, i find it way hard to beleive its a 4 day outage
but yes, looks like im headed back to the store-- i got it at best buy, have insurance and all that, but ill wait till tomorrow or something just in case this phantom outage corrects itself
by the way, where do i find this sfhubs root your talking about?
oh one other thing i discovered today also, now gps dont work either, no location, no search no nothing and it is turned on......... sigh
For some reason I can't get Google Music to actually download anything to my phone. I'm trying to do an offline playlist for when I'm travelling and don't want to use 4g. This has worked on multiple devices I've had in the past, so I don't think I'm doing anything wrong. What's odd is, it won't stream music either unless I allow it to use 4G. I've reset my router and modem, restarted the phone, cleared the app data and cache and signed in again. Nothing I seem to do works and I'm getting irritated. These are songs I uploaded to and/or purchased from Google Music. Also, I do have data connectivity to everything else I can think of, work email, gmail, facebook and the internet as a whole are all working on the phone. Any thoughts or ideas would be appreciated!
Continuing my research, I found a review in the play store of someone with an HTC One (doesn't say if it's M7 or M8) that has the same problem. No reply to it though.
Ravok said:
Continuing my research, I found a review in the play store of someone with an HTC One (doesn't say if it's M7 or M8) that has the same problem. No reply to it though.
Click to expand...
Click to collapse
I have this EXACT same issue. I can mark my playlists or radio stations for offline download, but if the checkbox for 'download on wifi only' is ticked, it never downloads.
The same thing happens with google photos and auto upload. If I have it set to upload on wifi only, it never happens. So the problem is very similar, but only with this device. My nexus 5, and Nexus 7 don't have this issue. So it's likely software, but I just can't figure out what it would be. I really don't want to do a factory reset and have to set everything up again. Maybe there's some HTC software messing it up?
Summary of issue:
ONLY happens in google music and google photos
only happens when set to 'download(or upload) on wifi only'
Only happens on the htc one m8
Issue does not occur on nexus 5, or nexus 7.
Thank goodness it's not just me, I just realized it's happening for me on google photos auto backup as well yesterday. I concur it's got to be something software based but I'm not sure what it could be, the photo backups did work for me without issue for a while, I ended up turning it off for a couple days for some reason I can't recall, and never noticed after turning it back on that it wasn't actually uploading.
Ravok said:
Thank goodness it's not just me, I just realized it's happening for me on google photos auto backup as well yesterday. I concur it's got to be something software based but I'm not sure what it could be, the photo backups did work for me without issue for a while, I ended up turning it off for a couple days for some reason I can't recall, and never noticed after turning it back on that it wasn't actually uploading.
Click to expand...
Click to collapse
Mine worked well when I first set everything up, but that was because it defaulted to uploading over mobile networks. I usually set it to upload on wifi only when charging, and google music downloads over wifi only. Ever since I set them to wifi, they don't sync properly. If I switch them back to use the mobile network, everything works fine. I'm so annoyed with this. I tried running a logcat and it didn't seem to offer too much info that I could notice. I switched back to the dalvik runtime from art with no change. The next step is a factory reset, but I'm not sure that's going to help me.
I'm pretty sure I had mine on wifi only as well, but I could be wrong. I'm not going to have time to mess around with it anymore until later tonight (US Eastern Time Zone), have you tried calling support at all? I haven't yet, but may give it a go. If not, I'll let you know when I'm going to try a factory reset and whichever of us can first should post if it resolved the issue or not hehe.
Oh, one thing I just thought of, are you using Lookout Mobile Security?
Ravok said:
I'm pretty sure I had mine on wifi only as well, but I could be wrong. I'm not going to have time to mess around with it anymore until later tonight (US Eastern Time Zone), have you tried calling support at all? I haven't yet, but may give it a go. If not, I'll let you know when I'm going to try a factory reset and whichever of us can first should post if it resolved the issue or not hehe.
Oh, one thing I just thought of, are you using Lookout Mobile Security?
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Click to collapse
I'm fairly certain support isn't going to be useful. They're going to suggest a handful of unrelated things to try, then they're going to have you do a factory reset. I'm NOT using lookout security. That was the first thing I disabled. I don't need that crap on my phone lol. I could technically do a factory reset now, I just don't want to spend my free time at work today reinstalling and setting up all my apps and settings.
Yeah, I don't really think support would be useful either. I thought about tweeting at @HTC or @HTCUSA about it, but they'd probably do the same thing as support. I do have Lookout turned on, figured it was worth a thought if you did as well. I would take the time to do the factory reset today while at work but am prepping for a major DR test so I'm just flat out not going to have the time, plus I don't want to mess up my exchange account etc lol
Do you have any corporate applications on? We use Airwatch for MDM at my office, and even though it's not *supposed* to have any impact on personal devices other than requiring a PIN lock, I'm wondering if something else is causing me connectivity issues of some sort.
Ravok said:
Do you have any corporate applications on? We use Airwatch for MDM at my office, and even though it's not *supposed* to have any impact on personal devices other than requiring a PIN lock, I'm wondering if something else is causing me connectivity issues of some sort.
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Click to collapse
Just went through htc support. no luck there. Had me clear cache and reset data on a bunch of apps to no avail. I'm going to do a hard reset and see if that helps.
---------- Post added at 11:41 AM ---------- Previous post was at 11:40 AM ----------
Ravok said:
Do you have any corporate applications on? We use Airwatch for MDM at my office, and even though it's not *supposed* to have any impact on personal devices other than requiring a PIN lock, I'm wondering if something else is causing me connectivity issues of some sort.
Click to expand...
Click to collapse
I don't have any corporate apps installed that would enforce policies. No.
Awesome, well, let me know if it works for you, this is seriously annoying. :-\
Ravok said:
Awesome, well, let me know if it works for you, this is seriously annoying. :-\
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Click to collapse
I'll be sure to do that. Do you have 2-step authentication installed by any chance?
InGeNeTiCs said:
Just went through htc support. no luck there. Had me clear cache and reset data on a bunch of apps to no avail. I'm going to do a hard reset and see if that helps.
---------- Post added at 11:41 AM ---------- Previous post was at 11:40 AM ----------
I don't have any corporate apps installed that would enforce policies. No.
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Click to collapse
InGeNeTiCs said:
I'll be sure to do that. Do you have 2-step authentication installed by any chance?
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Click to collapse
Nope, I haven't set up two factor. :-\
Ravok said:
Nope, I haven't set up two factor. :-\
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Click to collapse
Factory reset didn't fix it. Ugh. This is a deal breaker for me! I've only had the phone for 3 days, but I don't want to return it...
I contacted HTC to see what they can offer as far as extra help...I'll keep you posted.
Thanks, I called the T-Mobile store I got mine from to see if they'd heard of anyone having this issue, they hadn't and want me to stop in so they can take a look. I've been using Android since the G1 and also have had my usual crew of fellow Android geeks here at the office take a look and everyone came back to factory reset. I don't really feel like going to the store to have them suggest that as well and find out, like you, that it doesn't work. I'll let you know if I find anything else out also. Thanks man!
Ravok said:
Thanks, I called the T-Mobile store I got mine from to see if they'd heard of anyone having this issue, they hadn't and want me to stop in so they can take a look. I've been using Android since the G1 and also have had my usual crew of fellow Android geeks here at the office take a look and everyone came back to factory reset. I don't really feel like going to the store to have them suggest that as well and find out, like you, that it doesn't work. I'll let you know if I find anything else out also. Thanks man!
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Click to collapse
Well I'll clear that up by saying a factory reset isn't going to fix it. It's a software issue.
Exactly what I said, I'm tempted to root and try another ROM as I've had mine for over a month now. I'm wondering if you're up for it if you'd try another M8 to see if it happens there too? I've been trying to figure this out since June 1st and haven't really found anyone else dealing with the issue, kinda wonder if it's a glitch with the Wifi as I'd think if it was a pure software issue it would be more prevalent. :-\
Ravok said:
Exactly what I said, I'm tempted to root and try another ROM as I've had mine for over a month now. I'm wondering if you're up for it if you'd try another M8 to see if it happens there too? I've been trying to figure this out since June 1st and haven't really found anyone else dealing with the issue, kinda wonder if it's a glitch with the Wifi as I'd think if it was a pure software issue it would be more prevalent. :-\
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Click to collapse
I highly doubt it's an issue with wifi because it works fine. I could surf the internet all day and it would just work. Yet, auto upload, and downloading songs in play music doesn't work. Super annoying. I'll probably give it a try tonight/tomorrow and see how it goes though.
I just figure since you just got yours they may give you less of a hard time about exchanging. I'll go fight with them either way, but I have to probably wait another week as i'm on call starting Friday for a week and can't go without my phone at all :-\
Ravok said:
I just figure since you just got yours they may give you less of a hard time about exchanging. I'll go fight with them either way, but I have to probably wait another week as i'm on call starting Friday for a week and can't go without my phone at all :-\
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Click to collapse
I'll swing by there when I get a chance. If I can get a replacement, I'll take it. But I really don't think the device is the issue. Something is amiss here.
Is anyone else seeing the error message "Unfortunately Bluetooth has Stopped" pop up repeatedly, as often as every 1-2 minutes? This happens even when I'm not connected to a BT device. It started happening to me yesterday and it's driving me crazy.
Checking logcat, I see these messages: pastebin. I was wondering if it's a manifestation of the bug in this article at Android Police, but surely that has been fixed by now? I'm presently unrooted and totally stock so I'm thinking a factory reset might be my only option, unless someone can suggest something else?
Yes!
Exactly the same thing. Driving me nuts.
I've tried to trace to an app but no luck.
Also totally stock, unrooted.
(Telstra Australia image).
Have been putting off reset as long as I can.
I see you are in Oz also.. are you running Telstra stock image?
I spoke to their online 'help'.. who said that it would be an LG issue and to talk to them.. confirming that they believe LG are responsible for all the QA on their image.
I'm going to factory reset... and see what happens.
No, I have the international H815. I've had it for a couple of months and this just started happening yesterday.
Do you perchance have Garmin Connect installed, and talking to a Garmin device?
hmm... no.. I don't... (this sounds like a game of Guess Who).
My son was getting the same problem on his S3.. but associated it with Spotify. Once he uninstalled the app, the problem went away.
I did have Spotify... but uninstalling did nothing.
Just went through phone looking for 'bluetooth' stuff. Have uninstalled Fitbit, LG Health, IFTTT,
All smart settings are off.
Restarted,,, waiting for error.
I'm suspecting it will work ok... for a while.
I'm now wondering if this is a manifestation of this problem, as the OP was getting the same message in his log as I am seeing. If so this is pretty grim. I use the phone to listen to music and podcasts in the car all the time, so if this is going to keep happening then it's severely impacting my use of this phone. I guess we can only hope that LG come good with a software update that will address this, unless someone else has a workaround?
I'm also having the same problem, I cannot seem to pin it to a specific app. I've tried clearing the Bluetooth cache and even a complete factory reset and I am still getting the same issue, if someone has a fix please post it's driving me crazy
nic.trueman said:
I'm also having the same problem, I cannot seem to pin it to a specific app. I've tried clearing the Bluetooth cache and even a complete factory reset and I am still getting the same issue, if someone has a fix please post it's driving me crazy
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Click to collapse
Did your phone do it from Day 1 or did it just start doing it at some random point in time?
Also, when you did a factory reset did you perchance use LG backup or something to save your settings?
sladflob said:
Did your phone do it from Day 1 or did it just start doing it at some random point in time?
Also, when you did a factory reset did you perchance use LG backup or something to save your settings?
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Click to collapse
Yes it's done it since day one when I got it (about a week ago) once I did a factory reset I set it up as a new phone and downloaded my apps from the play store, the only thing I didn't try was streaming music without any apps installed and just using Google play music to steam music via Bluetooth, without doing that it's hard to tell if it's a lg issue or a 3rd party app that is causing it
jemichae said:
Yes!
Exactly the same thing. Driving me nuts.
I've tried to trace to an app but no luck.
Also totally stock, unrooted.
(Telstra Australia image).
Have been putting off reset as long as I can.
I see you are in Oz also.. are you running Telstra stock image?
I spoke to their online 'help'.. who said that it would be an LG issue and to talk to them.. confirming that they believe LG are responsible for all the QA on their image.
I'm going to factory reset... and see what happens.
Click to expand...
Click to collapse
Me too, though SGS5 handset, and only started yesterday morning.
Telstra Australia image, stock unrooted, cleared blue tooth cache and data, removed all paired devices, removed battery....still no joy
Would be great to hear if anyone has found a way to resolve.
Thanks
sladflob said:
Is anyone else seeing the error message "Unfortunately Bluetooth has Stopped" pop up repeatedly, as often as every 1-2 minutes? This happens even when I'm not connected to a BT device. It started happening to me yesterday and it's driving me crazy.
Checking logcat, I see these messages: pastebin. I was wondering if it's a manifestation of the bug in this article at Android Police, but surely that has been fixed by now? I'm presently unrooted and totally stock so I'm thinking a factory reset might be my only option, unless someone can suggest something else?
Click to expand...
Click to collapse
jemichae said:
Yes!
Exactly the same thing. Driving me nuts.
I've tried to trace to an app but no luck.
Also totally stock, unrooted.
(Telstra Australia image).
Have been putting off reset as long as I can.
I see you are in Oz also.. are you running Telstra stock image?
I spoke to their online 'help'.. who said that it would be an LG issue and to talk to them.. confirming that they believe LG are responsible for all the QA on their image.
I'm going to factory reset... and see what happens.
Click to expand...
Click to collapse
nic.trueman said:
I'm also having the same problem, I cannot seem to pin it to a specific app. I've tried clearing the Bluetooth cache and even a complete factory reset and I am still getting the same issue, if someone has a fix please post it's driving me crazy
Click to expand...
Click to collapse
CWSB said:
Me too, though SGS5 handset, and only started yesterday morning.
Telstra Australia image, stock unrooted, cleared blue tooth cache and data, removed all paired devices, removed battery....still no joy
Would be great to hear if anyone has found a way to resolve.
Thanks
Click to expand...
Click to collapse
have you guys maybe trackID installed? for me bluetooth was off but i had this problem that bluetooth has stopped and uninstalling trackID solved it.
maybe i could help you
No TrackiD for me.
I seem to be able to make the error appear when I'm scrolling down Facebook news feed.
No error when Bluetooth is off.. but that's not an option for how I use my phone.
I don't have TrackID installed either.
I did a factory install last night and let my apps reinstall overnight. I'm not getting the error this morning and was able to drive to work listening to podcasts with no disconnections. So it's "fixed", for now at least, though I fully expect that it will return at some point in the future.
If I do a factory reset will I lose root? Thanks in advance
Sent from my VS986 using Tapatalk
sladflob said:
I don't have TrackID installed either.
I did a factory install last night and let my apps reinstall overnight. I'm not getting the error this morning and was able to drive to work listening to podcasts with no disconnections. So it's "fixed", for now at least, though I fully expect that it will return at some point in the future.
Click to expand...
Click to collapse
Bit the bullet and did a factory reset last night, problem solved.
Appears it was a Telstra update that has caused the problem to several brands of phones.
were you rooted?
I want to do a factory reset but I'm rooted and don't want to lose it.
thanks
CWSB said:
Bit the bullet and did a factory reset last night, problem solved.
Appears it was a Telstra update that has caused the problem to several brands of phones.
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Click to collapse
bkrickles said:
were you rooted?
I want to do a factory reset but I'm rooted and don't want to lose it.
thanks
Click to expand...
Click to collapse
No, I was on stock Telstra modified firmware
use logcat to track the issue, it can be caused by bad data from apps, usually if you wipe the data it can be solved
try clear the bluetooth settings, it can be corrupt data
Factory reset, and restored from full LG Backup.
Haven't seen the issue for a couple of days.
I had this problem and found out the cause was Spotify, I uninstalled it and re-installed it and havent seen the issue for over a week now
The problem came back after a couple of weeks.. and is just constant.. even when factory reset back to stock and no apps installed.
Rooted phone. Froze 'Android Staten Webview'...believe issue resolved.