Need advice on replacing? - HTC One X

I am experiencing that crappy screen flickering issue, its just annoying. Updated to 1.29,no luck.
I ordered the International version and got it from France. I am in the US.
Can someone tell me what do I have to do to get it replaced? I am still under 20 days since I got it.
Thanks
Sent from my HTC One X

Contact your retailer and ask for a return, they should class it as DOA. Just explain the issue to them.
Sent from my HTC One X using Tapatalk 2

According to a thread HTC says flickering is a software issue and will be fixed with next OTA
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darqadius said:
According to a thread HTC says flickering is a software issue and will be fixed with next OTA
Sent from my HTC One X using Tapatalk 2
Click to expand...
Click to collapse
They say that but I didn't even have it on .126 UK on o2, so it can't always be software.
Sent from my HTC One X using xda premium

I notice flickering only on lowest brightness whilst taping on the screen... Do I finding annoying? Not really... But cannot return my phone coz i have rooted it through htcdev. If there will be an official announcement that it's hardware then I'll smash my phone over the wall and claim replacement through my insurance
Sent from my HTC One X using Tapatalk 2

wait a minute, so what does replacement cover? I mean, under what circumstances can I actually get a replacement?
And I am pretty sure its not software related. I started of with 1.26 or 27 can't remember.. then updated to 1.28, and now on 1.29.. it is still doing the same ol crappy flickering

Sabspave said:
wait a minute, so what does replacement cover? I mean, under what circumstances can I actually get a replacement?
And I am pretty sure its not software related. I started of with 1.26 or 27 can't remember.. then updated to 1.28, and now on 1.29.. it is still doing the same ol crappy flickering
Click to expand...
Click to collapse
If you unlocked your bootloader you warranty is gone, although it says "may" on the website will leave HTC open to law suites.
I would do as above "drop" my phone claim off insurance.
Sent from my HTC One X using xda premium

HTC is saying flickering will be fixed with next OTA (next after 1.29).
HTC already warned that their "may" means "will"
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Related

[Q] Weird Screen Problem

I was watchin a movie on my Desire when out of no where a green(sometimes black,depends on what im viewing) rectangle appeared on the bottom quarter of my screen. I don't remember dropping it recently so I don't know if the LCD broke, got some images to show how it looks.
Thanks in advance.
No one has any idea what this might be?
Sent from my HTC Desire using Tapatalk
if it's unrooted and under warranty you should probably get it checked out officially
Is rooted and I have the phone over a year
Sent from my HTC Desire using Tapatalk
arifarjon said:
Is rooted and I have the phone over a year
Sent from my HTC Desire using Tapatalk
Click to expand...
Click to collapse
unroot it and apparently you get two years warranty
Need to send it to repair, just unroot and wupti

Warranty UK

I have a one x two year contract with Vodafone UK. Correct me if I am wrong but if my phone goes faulty within the contract period is it Vodafones responsibility to repair/replace it. For this reason is it not likely that the boot loader will never be checked for locked/unlocked status, hence it is safe to htcdev unlock
Sent from my HTC One X using Tapatalk 2
they would have the right to check...
phil112345 said:
they would have the right to check...
Click to expand...
Click to collapse
Yes but are they likely to
Sent from my HTC One X using Tapatalk 2
Probably. End of the day that's the risk you take
EddyOS said:
Probably. End of the day that's the risk you take
Click to expand...
Click to collapse
I wouldn't imagine the Vodafone employees to be too Tech savy
Sent from my HTC One X using Tapatalk 2
I imagine they would check, if you're careful and follow all instructions to the word they should never need to though
Liam0o said:
I imagine they would check, if you're careful and follow all instructions to the word they should never need to though
Click to expand...
Click to collapse
Why do you think that
Sent from my HTC One X using Tapatalk 2
KrisPerry said:
I wouldn't imagine the Vodafone employees to be too Tech savy
Sent from my HTC One X using Tapatalk 2
Click to expand...
Click to collapse
And if they send it back to HTC to be repaired? I read on the Vodafone forums that they did sometimes. Also they will be quite aware of HTCdev unlock. Its a right get out for them to use along with their favourite "water damage" excuse. Ive unlocked mine but i wont send it back if i have a problem, ill use my insurance.
from my experience with the one x and vodaphone staff they wouldnt have a clue one of them told me to to a system reboot and then i would need to connect it to a pc as she had wiped the rom i said oh thanx for the help and hung up not very savy when it comes to the one x defo not
steve36 said:
from my experience with the one x and vodaphone staff they wouldnt have a clue one of them told me to to a system reboot and then i would need to connect it to a pc as she had wiped the rom i said oh thanx for the help and hung up not very savy when it comes to the one x defo not
Click to expand...
Click to collapse
phone support staff are not the same as tech/repair staff. vodafone may even send it to a subcontractor/htc for repair or further tests who would be capable of checking such things
cjm1979 said:
And if they send it back to HTC to be repaired? I read on the Vodafone forums that they did sometimes. Also they will be quite aware of HTCdev unlock. Its a right get out for them to use along with their favourite "water damage" excuse. Ive unlocked mine but i wont send it back if i have a problem, ill use my insurance.
Click to expand...
Click to collapse
What insurance do you use. Do they repair, send a cheque, or replace the handset
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KrisPerry said:
What insurance do you use. Do they repair, send a cheque, or replace the handset
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Click to expand...
Click to collapse
Its with my bank now and ive not used them yet. It used to be with Vodafone and they used to just replace with a new handset if it was beyond repair.
I´ve been reading, how to root, and it says you will lose, alter CID, so that´s an easy way to check if you unlocked the bootloader..
My question is, locking it again and run the RUU will get the original CID back?
And if so htc will not know it´s was unlocked in the first place?
thanks
Only problem is that it will say relocked rather than locked. There was someone who managed to get it back to locked apparently
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KrisPerry said:
Only problem is that it will say relocked rather than locked. There was someone who managed to get it back to locked apparently
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Click to expand...
Click to collapse
Any link to the info?
Thanks
Sent from my HTC One X using Tapatalk 2
Maybe this will do the trick, anyone tried it > http://forum.xda-developers.com/showthread.php?t=1581653
I just decided to go for it and ditch the warranty. If I bricked the phone, there are loads of ways to fix it on here.
My only worry is I'd bring it to Vodafone and they would notice the CoreDroid custom icons.
Sent from my HTC One X using Tapatalk 2
In the 1st 6 months the seller must prove you caused the fault before denying a remedy. After 6 months its vice-versa
Unless they can demonstrate unlocking caused any issues, you're covered by the Sales of Goods Act
ferreinf said:
Any link to the info?
Thanks
Sent from my HTC One X using Tapatalk 2
Maybe this will do the trick, anyone tried it > http://forum.xda-developers.com/showthread.php?t=1581653
Click to expand...
Click to collapse
Its in the s off thread somewhere.
Sent from my HTC One X using Tapatalk 2

Yellow spot

Had my phone Since release day not had any issues with it but all of a sudden it has developed a very noticeable yellow spot on the top left side ,not happy will they replace
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combat goofwing said:
Had my phone Since release day not had any issues with it but all of a sudden it has developed a very noticeable yellow spot on the top left side ,not happy will they replace
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Click to expand...
Click to collapse
Yeah, they fixed mine free of charge. Some people say leaving the screen on full brightness overnight fixes the issue, doing this made mine less visible.
I also got mine on release day and it too developed the yellow spots, two of them I noticed. But they seemed to disappear on their own. I not sure if it was rom or kernel related. Just give it some more time it has been a known issue and there are some tricks to speed up the process.
Maximus78 said:
I also got mine on release day and it too developed the yellow spots, two of them I noticed. But they seemed to disappear on their own. I not sure if it was rom or kernel related. Just give it some more time it has been a known issue and there are some tricks to speed up the process.
Click to expand...
Click to collapse
Mine did this, then it came back with a vengeance. Nothing I did got rid of it except applying pressure which only worked for a second or two.
I had exactly the same issue. Bought a Hox on release day. After a few months the yellow spots appeared.
I sent it for warranty repair and they replaced the display (free of charge). Problem gone.
wally80 said:
I had exactly the same issue. Bought a Hox on release day. After a few months the yellow spots appeared.
I sent it for warranty repair and they replaced the display (free of charge). Problem gone.
Click to expand...
Click to collapse
Sent from my HTC One X using xda premium
Had the same issue a while ago. The next day it was gone. I hope it doesnt come back :/
Welline seems to be getting worse so its going back I'm in UK anyone have the best contact details for HTC over this issue
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Anyone got the UK contact details for this problem
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Could anyone in the UK who has had this yellow spot problem and returned their phone for repair please let me have details of who you contacted to get it sorted
Thanks
Sent from my HTC One X using xda premium
I got really pissed off about a week ago because stupid optus network was f*[email protected] slow so I banged my phone really hard with the side of my fist. I got two yellow spots the next day. They went away after 2 days and haven't seen them since :-/
combat goofwing said:
Welline seems to be getting worse so its going back I'm in UK anyone have the best contact details for HTC over this issue
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Click to expand...
Click to collapse
combat goofwing said:
Anyone got the UK contact details for this problem
Sent from my HTC One X using xda premium
Click to expand...
Click to collapse
combat goofwing said:
Could anyone in the UK who has had this yellow spot problem and returned their phone for repair please let me have details of who you contacted to get it sorted
Thanks
Sent from my HTC One X using xda premium
Click to expand...
Click to collapse
Did you know HTC have a website with a 'Support' section, and a telephone number?
And there's this awesome website www.google.com where you can search for stuff on the internet. Pretty cool.
BenPope said:
And there's this awesome website www.google.com where you can search for stuff on the internet. Pretty cool.
Click to expand...
Click to collapse
Well just an update for the sarcastic ones got it sent off was away 6 days and returned with a new screen fitted great service
Sent from my HTC One X using xda premium
Got spot today , let me update after it gone.
Sent from my HTC One X using Tapatalk 2
Just to add my phone used to get very hot even after 5 mins use and it no longer does Ben using it for 15 mins now and no heat at all,wonder what else they have done
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Looks like I got a defect one x.. ht23

hey everyone.. but a HTC ONE X international off a private seller, and with my luck its a ht23.. the only real problems I've experienced with it is flickering screen and a dead pixel.
my one question is will replacing the lcd screen fix the problems?
sorry if this has been posted before. I've looked and really havent seen an answer
Well, it'll fix the dead.pixel, unless the new screen has a dead/stick pixel
Flicker was fixed with 1.29.401.11, although it didn't affect all devices.
How would I go about checking what version I have??
Thanks for the help! I p.s I'm a noob
Sent from my HTC One X using Tapatalk 2
Tugs4life said:
How would I go about checking what version I have??
Thanks for the help! I p.s I'm a noob
Sent from my HTC One X using Tapatalk 2
Click to expand...
Click to collapse
Settings>About>Software information>More and the build number is what your are looking for
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Phone HTC and send it for warranty repair
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I'm currently using the latest alpha of cm10 the build numbers are very different then the example you posted
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Can I do that with an international version of the phone?? I I'm currently located in Canada as well
Sent from my HTC One X using Tapatalk 2
What benpope posted was the stock version number of the ROM. Since you are running a custom ROM, of course all the software versions would be different. Perhaps you should bring it back to stock since CM10 is still in alpha stage. And most likely you would need to put it back to its stock status if you were to send it to HTC for repairs.
Tugs4life said:
Can I do that with an international version of the phone?? I I'm currently located in Canada as well
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Click to expand...
Click to collapse
I have an HT23 bought in Canada and no problem with it so far...
did you try a LCD revival software, sometime on new LCD this can be fixed search the market...
HTC should help, if not you can claim warranty from the seller since in Canada we have seller obligation to a legal warranty EVEN with an unlocked bootloader...
I also wonder why you installed another rom and unlocked it if you had a bad pixel, but you may have a bad vision as well (Just Joking...)
Haha I just may. I bought it off a private seller. So it was rooted when I got it. It's not a big deal to me anymore. I found a great price for a new lcd and digitizer and may just fix it myself.
Thank you all for your help
Sent from my HTC One X using Tapatalk 2

[SOLVED] Unique issue AFAIK

I have posted this in Q&A twice and no help, so forgive me for wrong section.
My One X has a very weird issue that no matter what I can't find anyone who has it. It has a screen flex on the right side, but if I press on the side or something else does, the phone shuts off. The only way to turn it on after this is to plug it into the wall. HTC wouldn't take it because of the bootloader. I just would like to know if there is anyway possible to fix this. I can't even put a case on the device because doing so cause the phone to turn off in my pocket.
Sent from my HTC One X
mibikin said:
I have posted this in Q&A twice and no help, so forgive me for wrong section.
My One X has a very weird issue that no matter what I can't find anyone who has it. It has a screen flex on the right side, but if I press on the side or something else does, the phone shuts off. The only way to turn it on after this is to plug it into the wall. HTC wouldn't take it because of the bootloader. I just would like to know if there is anyway possible to fix this. I can't even put a case on the device because doing so cause the phone to turn off in my pocket.
Sent from my HTC One X
Click to expand...
Click to collapse
The only thing you could do is to take it apart and search for the problem and then eventually replace the defected part
If you have the AT&T version, you'd be better off in that forum, this is for the Tegra version.
I'm.sure the States has consumer protection law, it's clearly a hardware defect. Put stock ROM and whatever else on it and insist your retailer deal.with the problem.
BenPope said:
If you have the AT&T version, you'd be better off in that forum, this is for the Tegra version.
I'm.sure the States has consumer protection law, it's clearly a hardware defect. Put stock ROM and whatever else on it and insist your retailer deal.with the problem.
Click to expand...
Click to collapse
I bought the International One X when I was in Lebanon, I just use at&t as my carrier. I'm pretty much screwed.
Sent from my HTC One X using xda app-developers app
mibikin said:
I bought the International One X when I was in Lebanon, I just use at&t as my carrier. I'm pretty much screwed.
Sent from my HTC One X using xda app-developers app
Click to expand...
Click to collapse
HTC has international warranty, but not sure it if covers US or not.
I can have a warranty in Turkey for devices which are bought in the EU. Better check with HTC support.
mibikin said:
I bought the International One X when I was in Lebanon, I just use at&t as my carrier. I'm pretty much screwed.
Sent from my HTC One X using xda app-developers app
Click to expand...
Click to collapse
thekillingroad said:
HTC has international warranty, but not sure it if covers US or not.
I can have a warranty in Turkey for devices which are bought in the EU. Better check with HTC support.
Click to expand...
Click to collapse
The warranty for all HTC devices is as thekillingroad mentioned is "INTERNATIONAL" and should cover the US as well. I had a problem with mine as well, a different one, but if it wasn't for the warranty provided by the carrier I've bought the device from I would've sent it in service under HTC's warranty.
You just have to contact HTC CS and they'll tell you the procedure you have to follow.
I wasn't satisfied with the quality of the repair my device received as it came back with more defects the than it was sent in with and contacted them by phone and afterwards got a complete replacement.
My advice: don't even hesitate to give them a call.
Best of luck.
Pushu.x
Sent from my HTC One X
Hey just said hello cant use the warranty bc his bootlocker is unlocked and they wouldn't take it.
Maybe pay for the repair?
Sent from my HTC One X using xda app-developers app
If all else fails invest in a couple of guitar plectrums and take the whole screen out, then reseat it. Plenty of YouTube vids showing how to do this.
Sent from my Commodore Vic20
andyl66 said:
If all else fails invest in a couple of guitar plectrums and take the whole screen out, then reseat it. Plenty of YouTube vids showing how to do this.
Sent from my Commodore Vic20
Click to expand...
Click to collapse
This is what I plan on trying when I have time.
Sent from my HTC One X using xda app-developers app
Solved the issue by removing the screen with some piece of plastic I found. Thanks everyone.
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