Google Play Store, App Refund Issue - HTC One X

Hi there,
I tried to purchase the Unlocker for Fancy Widgets so I could use all the clock skins etc...
I tried to purchase the App off my HTC One X handset and was told that there was an issue with my Google Wallet or something... I know I've got funds in my Account so thought it was weird...
I got to work and tried to buy the app off my work PC, It didn't go through so I left it for a little while and tred again two more times.
I checked my emails and for each purchase I've got the Play Order Receipt and the Order Cancellation Receipts, So I checked my Bank Account and I've not been refunded, I can only see four amounts or £1.69 going out of my account.
I contacted the devs and they asked for the transaction numbers, they said that they can see that I tried to purchase and that the orders were refunded/cancelled etc...
So I'm guessing it's down to the Google Play Store to sort this out?
Has anyone else ever suffered with this?
Irritated and Confused.
The-Last-Hylian

thankfully it hasn't happened to me yet, but good luck in getting your money back and

Happened to me but I never checked my bank account, I asumed that they refunded back... Too lazy I guess.
Sent from my HTC One X using Tapatalk 2

Related

[Q] How do you buy contents in US Play Store if you don't have a US credit card?

It's been two years and until yesterday, I was still able to use my Australian credit card to purchase apps in their USD price by setting a US billing address in Google Wallet. But today it failed. This means, I will no longer able to purchase US market-only apps in the future.... sad.
Last year it were all good, I can even buy music in this way (through VPN + Market Enabler). Since this year, I found Google has gradually blocked fake address non-US credit card from buying in US Play Store. And all market enabler apps have been removed from Play Store now.
I'm just wondering, at this stage, is there still any way to purchase in US store, in US dollar, if you don't have a US credit card? Many thanks!
btw, my Galaxy Nexus is rooted, and I still have a copy of market enabler app. Any comments will be appreciated.
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update:
in Google Wallet, the error message saying like this. Is that possible this issue caused by other reason?
Google has cancelled your order. You won't be charged.
Reason: Took too long to deliver
Comments from Google: "auto cancelation"
Hazyman said:
It's been two years and until yesterday, I was still able to use my Australian credit card to purchase apps in their USD price by setting a US billing address in Google Wallet. But today it failed. This means, I will no longer able to purchase US market-only apps in the future.... sad.
Last year it were all good, I can even buy music in this way (through VPN + Market Enabler). Since this year, I found Google has gradually blocked fake address non-US credit card from buying in US Play Store. And all market enabler apps have been removed from Play Store now.
I'm just wondering, at this stage, is there still any way to purchase in US store, in US dollar, if you don't have a US credit card? Many thanks!
btw, my Galaxy Nexus is rooted, and I still have a copy of market enabler app. Any comments will be appreciated.
----------
update:
in Google Wallet, the error message saying like this. Is that possible this issue caused by other reason?
Google has cancelled your order. You won't be charged.
Reason: Took too long to deliver
Comments from Google: "auto cancelation"
Click to expand...
Click to collapse
I don't think there's a way. A legal way, at least.
Have you tried using on of those prepaid (online) creditcards?
If you want to buy a tablet from the store, get a US address via a service such as bundlebox.com and have it delivered there before shipping to your country.
I have the same issue, I already have access to the US Play Store using DroidVPN but when I tried to get the free stuff it gives me an error... I tried using the Paypal test cards and did not work for the free stuff.. have you been able to work this out?
Thanks!

Google Wallet Prepaid Refunds.

I got two what appeared to be Credit Cards in the mail today from everywherereward.com Nothing about google wallet or anything that would clue me in to what the heck they were.
I called the number to speak with customer support and thats where I found out what it was.
These are Master Cards, that are coming from MetaBank Everywhere Reward Cardholder Services.
Hopefully this will lesson your panic attack that someone is trying to get CC's in your name
Dmtalon said:
I got two what appeared to be Credit Cards in the mail today from everywherereward.com Nothing about google wallet or anything that would clue me in to what the heck they were.
I called the number to speak with customer support and thats where I found out what it was.
These are Master Cards, that are coming from MetaBank Everywhere Reward Cardholder Services.
Hopefully this will lesson your panic attack that someone is trying to get CC's in your name
Click to expand...
Click to collapse
Holy crap I just got the same thing today! Scared the hell out of me. The top of the letter states that Recently, you reported your Everywhere Reward MasterCard lost or stolen. Attached is your replacement Card.
Freaked the crap out of me! I've had some random issues with someone else with the same name as me, so I was concerned it was an ID Fraud issue. I called to activate and check it out, and noticed by the balance that I guessed it to be my Google Wallet prepaid card replacement. But why the heck would it come as a "Lost or stolen card replacement"? Oh, and it was listed as from "IRR CREAM".
Very strange, indeed!
Wow, just found this post while searching the web for who the hell this company is. Why would Google do the refunds this way? Scared the **** out of me.
Same thing here...freaked me out a bit, but kinda had a feeling it was for Google Wallet since I got an email a couple of days ago saying the refund was on its way. Just odd that the envelope or the letter did not have any reference to Google whatsoever.
WTF I just activated it and my balance is 0 dollars! this is a scam!!! nooooooooooooooo
Edit: So I checked through my supposed transactions and there were 5 inactivity charges of 2 dollars that basically depleted the amount of 10$ that I was going to receive, therefore the card has 0$ left on it. I should have opted for the check.
Haha, I got one too and wondered what it was. Especially since it said I had reported a card stolen. I had $10 still from my nexus 7 and $1.30 from my galaxy nexus. Guess which one I got (hint I can buy 1 mcdouble with it ) . Doubtful the $10 shows up, but we'll see.
Sent from my Nexus 7 using xda premium
Glad I'm not the only one who was a little freaked out by this card. Found a similar post on androidcentral. I got the mail just as I was going out with friends so I didn't have much time to deal with it but i spent the rest of the day thinking my identity had been stolen or something. All that stress for $10!
I got the same thing! What's even weirder is the fact that the "From:" field says "IRR CREAM". Instant Rebate Rushed; Cash Rules Everything Around Me?
Got my check last week :laugh:
Thanks for posting this! This thread is now high in the google search results for "IRR CREAM", which is the first thing I googled when I got this sketchy-as-hell credit card in the mail.
IRR Cream
I got one today and was wondering what the heck it was but needed the money so I took the chance and activated it, I had 25 on mine so I went to the store and it worked. Good for Google, I have always loved their services and now am even more a fan. yay Google Thank You!
ya.. thank god for the interweb. Hm.. I don't like that google used this company. Need to provide your address and info for a cash card? Alright. Hopefully when I go to spend my $1.20, they don't expect my ID to say Gina Talia.
I got the card thinking it must be a rebate card from all the computer parts I've been buying but was baffled by the wording. Then a few days after I spent it I received an email from Google explaining that it was my Google wallet refund. They apologized for the confusing description in the paperwork. Just glad I got the free money
Sent from my Nexus 7 using Tapatalk 2
decalex said:
ya.. thank god for the interweb. Hm.. I don't like that google used this company. Need to provide your address and info for a cash card? Alright. Hopefully when I go to spend my $1.20, they don't expect my ID to say Gina Talia.
Click to expand...
Click to collapse
They only need your info if you plan to make online purchases, since most online stores check if your name and address match the one on the card that you're using
I added my card back to my Google Wallet.....hehe...
b177y said:
I added my card back to my Google Wallet.....hehe...
Click to expand...
Click to collapse
That's awesome. Guess the Google prepaid card just took on a Wallet compatible format.
Sent from my Xoom using xda premium

Google store canceled my order

So, I place my order on the 4th for Pixel XL 128g in black using Google financing option. Order was successful, so I thought. Never got a confirmation email or anything. After submitting the page landed on order history with "Canceled" in the header. Login to sysnchrony and all my available credit is gone and there is a pending payment for the amount of the whole order. Fast fw to today, still same pending amount..a rep at google finance tell me that it shows approved and I should contact google store to get shipment info and what not.
Google store has no history of my order and keep insisting I used the wrong email to place the order haha wtf ever. They can't find any damn trace of it. No trace of it in my order history either. So guess I'm not getting the Pixel!!
I went through the same thing....Google finance still says it's pending. Google doesn't show anything.
92slammer said:
I went through the same thing....Google finance still says it's pending. Google doesn't show anything.
Click to expand...
Click to collapse
Were you able to reorder? Even if I ever get to reorder looks like they are out of stock for XL anyways.
Not with Google finance. I went ahead and just put it on my credit card. I tried Google finance again yesterday and it was declined because of the pending charge.
Gotcha. I'm going do the same once the XL is back to stock.
Got email from Google explaining that they had some technical difficulties on some orders, mine being one. Anyways, got $100 off promo code for my reorder when its back in stock.
mrwicked said:
Got email from Google explaining that they had some technical difficulties on some orders, mine being one. Anyways, got $100 off promo code for my reorder when its back in stock.
Click to expand...
Click to collapse
same here
What number did you guys call, i originally ordered a 32GB Very Sliver and the payment got blocked due to my banks fraud protection so i unblocked my card with my bank and now it sits at pending.
What number do i call to check they have my order now ?
hutzdani said:
What number did you guys call, i originally ordered a 32GB Very Sliver and the payment got blocked due to my banks fraud protection so i unblocked my card with my bank and now it sits at pending.
What number do i call to check they have my order now ?
Click to expand...
Click to collapse
I used the chat feature on the Google store. The chat agent then scheduled a call back to me from a higher level. When they called, their number didn't even show on phone. I called them back from the help feature chat or call. Don't remember the number off hand though.
Sent from my 2PS64 using Tapatalk
mrwicked said:
I used the chat feature on the Google store. The chat agent then scheduled a call back to me from a higher level. When they called, their number didn't even show on phone. I called them back from the help feature chat or call. Don't remember the number off hand though.
Sent from my 2PS64 using Tapatalk
Click to expand...
Click to collapse
Thanks I found it in the end, every things fine with my order seems the pending status is just their HOLD until they pack and ship devices
hutzdani said:
Thanks I found it in the end, every things fine with my order seems the pending status is just their HOLD until they pack and ship devices
Click to expand...
Click to collapse
Well that's good to hear. Hope the XL 128 comes back in stock soon so I can reorder.
Sent from my 2PS64 using Tapatalk
wish they start shipping already only have 5days left to return my iphone 7+ for refund, oh well i guess ill sell it on swappa hopefully ill get all my money back
Can you please post the link to order thanks
fineazbro said:
wish they start shipping already only have 5days left to return my iphone 7+ for refund, oh well i guess ill sell it on swappa hopefully ill get all my money back
Click to expand...
Click to collapse
Return it go a few days without a phone.
I was a victim of this as well. I called and was told that if I were to cancel my new XL 128gb pre-order and reorder with the promo code, I would have to wait likely another month before I receive the phone. I decided against it, but the rep was cool and added a ton of notes to my account so when I activate it, ill get some sort of credit towards my Fi account to compensate. He also confirmed that my device would def ship on the 21st.
My order was cancelled and the Google store is saying due to financial issues on my end but, the full amount was removed from my bank account (I purchased using the pay now option using my bank card which I used to purchase the Nexus 6 and 6P) . Google is still trying to tell me that my bank didnt approve the purchase but, you can clearly see the purchase amount has been paid to "Purchase authorization Google Devices" and yet, Im being told a different story from the Google support team. Cant ask for a supervisor bc they just tell you that they can only escalate the issue and have someone get back to me. I definitely want some sort of credit or something given I have been a Google faithful for years and have been on the Fi network for a year now too....
sick_DMP said:
My order was cancelled and the Google store is saying due to financial issues on my end but, the full amount was removed from my bank account (I purchased using the pay now option using my bank card which I used to purchase the Nexus 6 and 6P) . Google is still trying to tell me that my bank didnt approve the purchase but, you can clearly see the purchase amount has been paid to "Purchase authorization Google Devices" and yet, Im being told a different story from the Google support team. Cant ask for a supervisor bc they just tell you that they can only escalate the issue and have someone get back to me. I definitely want some sort of credit or something given I have been a Google faithful for years and have been on the Fi network for a year now too....
Click to expand...
Click to collapse
Same **** happened to me , got my call escalated to tier 2 support , was supposed to be contacted in 24-48 hrs .
Here we are 2 days later and nothing
Good luck
Look at my post for details
Sent from my Nexus 6P using XDA Premium HD app
sitnlow4life said:
Same **** happened to me , got my call escalated to tier 2 support , was supposed to be contacted in 24-48 hrs .
Here we are 2 days later and nothing
Good luck
Look at my post for details
Sent from my Nexus 6P using XDA Premium HD app
Click to expand...
Click to collapse
yeah, i havent had any response at all. And I have sent multiple emails w/screenshots of my acct information showing the purchase of the "Google Devices" in my acct balance history. It even has my monthly payment to project Fi right above that so called "declined purchase" . So they somehow can automatically take payment for my Fi service, send me my Nexus 6P and my Fi sim cards not to mention my Google cardboard etc.... several things have been purchased through the same acct with NO issues, now all the sudden Im having a bunch of problems... be serious Google....

Google Financing option...

I am curious for the people who used this option...do you have to wait to use the account? I am approved but they're telling me I have wait 7 to 10 days to use the card?
What doesn't make sense to me...can someone who was approved let me know if they have to wait or can use it right away?
Thanks in advance!
Sent from my One M8 using XDA-Developers mobile app
sassmk2 said:
I am curious for the people who used this option...do you have to wait to use the account? I am approved but they're telling me I have wait 7 to 10 days to use the card?
What doesn't make sense to me...can someone who was approved let me know if they have to wait or can use it right away?
Thanks in advance!
Sent from my One M8 using XDA-Developers mobile app
Click to expand...
Click to collapse
I used it right away.
Sent from my Nexus 6P using XDA-Developers mobile app
sassmk2 said:
I am curious for the people who used this option...do you have to wait to use the account? I am approved but they're telling me I have wait 7 to 10 days to use the card?
What doesn't make sense to me...can someone who was approved let me know if they have to wait or can use it right away?
Thanks in advance!
Click to expand...
Click to collapse
Same here, used it right away. Also interesting note was that I applied using my wife's credit info {with her consent of course, after all, she's the ones who ruined my credit} and still used it right away connected to my Google account.
devildog7213 said:
Same here, used it right away. Also interesting note was that I applied using my wife's credit info {with her consent of course, after all, she's the ones who ruined my credit} and still used it right away connected to my Google account.
Click to expand...
Click to collapse
I have no idea why they say I have to wait...I have the card number and it is just says invalid when I try to add it as a payment in checkout and also tried adding to my Google payments account. I have contacted both Google and synchrony and they have no idea why it won't work. I even logged into the account to verify the funds are available. All there.
Thanks for you comments. Appreciate it very much.
sassmk2 said:
I have no idea why they say I have to wait...I have the card number and it is just says invalid when I try to add it as a payment in checkout and also tried adding to my Google payments account. I have contacted both Google and synchrony and they have no idea why it won't work. I even logged into the account to verify the funds are available. All there.
Thanks for you comments. Appreciate it very much.
Click to expand...
Click to collapse
Could just be a waiting period like buying a gun I. Some states. Lol
Sent from my Nexus 6P using XDA-Developers mobile app
ggreenwood334 said:
Could just be a waiting period like buying a gun I. Some states. Lol
Sent from my Nexus 6P using XDA-Developers mobile app
Click to expand...
Click to collapse
Haha well if that is the case in MN I can buy a gun instantly lol (conceal and carry)
Its a card with the account number on it in the mail. Says wait 7 days to get after 10 days if you don't get it call. The card is just the number so you can have it if you need to pay a bill. Like the amazon store card same bank
Sent from my SM-N930T using XDA-Developers mobile app
sassmk2 said:
I am curious for the people who used this option...do you have to wait to use the account? I am approved but they're telling me I have wait 7 to 10 days to use the card?
What doesn't make sense to me...can someone who was approved let me know if they have to wait or can use it right away?
Thanks in advance!
Sent from my One M8 using XDA-Developers mobile app
Click to expand...
Click to collapse
It took a few minutes, but once it was approved, when I went to the store it told me it was available to use for the purchase.
I did not have to add it as a payment option.
I also had called synchrony, they gave me the number over the phone, and told me it was available for use right away.
uicnren said:
It took a few minutes, but once it was approved, when I went to the store it told me it was available to use for the purchase.
I did not have to add it as a payment option.
I also had called synchrony, they gave me the number over the phone, and told me it was available for use right away.
Click to expand...
Click to collapse
Yeah, it was never added to my payment account so I'm starting to think that there is a problem with the account. When I try and use the card number it says invalid so it obviously isn't working. Lol
Thanks for the reply.
sassmk2 said:
Yeah, it was never added to my payment account so I'm starting to think that there is a problem with the account. When I try and use the card number it says invalid so it obviously isn't working. Lol
Thanks for the reply.
Click to expand...
Click to collapse
I would totally check on it. Try and contact Synchrony directly? Mine was not only immediate but I was able to see the actual account via the Google Store showing balance, available credit, account number etc.
Makes me wonder if you did not get "click jacked."
TheFuzz said:
I would totally check on it. Try and contact Synchrony directly? Mine was not only immediate but I was able to see the actual account via the Google Store showing balance, available credit, account number etc.
Makes me wonder if you did not get "click jacked."
Click to expand...
Click to collapse
Sounds like Google's site doesn't see the account at all!
are you by chance using a different email for synchony than your google store account ?
Google and Synchrony can't seem to figure it out. They don't have any idea why my Gmail account isn't showing my credit card from them. They are escalating the issue higher up to see if they can find out where it went wrong.
At least the phone I want is still out of stock!(I was trying to pre-order on the 4th too, been almost 10 days). [emoji35]
uicnren said:
are you by chance using a different email for synchony than your google store account ?
Click to expand...
Click to collapse
I am not same email I just chatted with Google and they don't even see my application or account at all. So I am going to contact Synchrony and see if they can fix that otherwise the Google rep told me to reapply?
I went for the Google Financing option for my pre-order of a 32gb at Project Fi.
But I haven't gotten any communication from the credit card company Google is using.
What is ya'll experience?
I went to use it to buy a Chromecast but the option wasn't there.
My experience: ordered 32gb silver xl through synchrony in 10/13. On 10/14, got email that 128gb was in stock. Canceled 32gb and ordered 128gb silver. Card was being declined so had to call synchrony. They said there was a hold on it as they wanted to confirm the purchase for the 128gb since the price was higher. Confirmed it. Hour later, got an automated call to confirm the purchase again. So all in all 2 contacts.
Google store does not show my card. I also have not setup my account with synchrony online or anything. Also not showing anything in payments.google.com. However orders page shows cancelled 32gb and preordered 128gb. shipping est Nov 23ish. Also got all the emails for everything.
Sent from my SM-N930P using Tapatalk
Quick questions:
1. Is it possible to get the monthly payments billed to an existing credit card?
2. did you all just sign up at check out of your order to get the financing option?
3. should I being applying for the Google financing while waiting for the variant I want to come back in stock (to avoid possible chance of it going out of stock again during the application process)?
Sent from my Nexus 6 using Tapatalk
1. Maybe? But it would go through synchrony. Unless you just buy it with credit card.
2. Signed up during checkout
3. Signed up while phone was on backorder and trying to get order in. Ended up signing up the day before I actually ordered. When I actually ordered, store credit was an option.
Sent from my SM-N930P using Tapatalk
Just wanted to let everyone know that my issue was my wife was signed in to my email when she never uses my PC. So I applied for the financing under her Gmail account!
I felt really dumb for not checking that but she never uses my computer so that is why I never thought of it.
So, all is resolved on my end. So the problem is now that the Pixel XL is on back order I just ordered from Verizon and will be receiving it tomorrow! (I wanted to get from Google for the unlocked bootloader) but the phone will have everything I want(I want root for adaway mainly).
Thanks for all the replies.

Samsung Store Credit issues

anyone else have issues registering for the promo or receiving the promo? From what I can tell there should be a notification in your inbox on the Shop Samsung app. I called samsung and the operator could not tell me why the Promotion was not showing, and every link on their web site just takes me to the preorder page.
Mine took a while to show up, but did eventually and I was able to register. I want to say I setup the phone around 3pm EST and it wasn't in my inbox until around 10pm EST.
Samsung has a history of having issues with this and it's technically 2 days before the official release. Wouldn't worry yet. I also didn't see a "first x,xxx to register" for this one like they've done in the past.
sw20matt said:
anyone else have issues registering for the promo or receiving the promo? From what I can tell there should be a notification in your inbox on the Shop Samsung app. I called samsung and the operator could not tell me why the Promotion was not showing, and every link on their web site just takes me to the preorder page.
Click to expand...
Click to collapse
Had this exact same issue. I ended up calling samsung and they told me to reinstall the shop samsung app and it worked.
jazz995756 said:
Had this exact same issue. I ended up calling samsung and they told me to reinstall the shop samsung app and it worked.
Click to expand...
Click to collapse
Uninstalling it and reinstalling the Samsung Shop app worked for me.
As long as you pre-ordered you can get the promos after the 23rd right?
I physically don't have a way of linking my preorder it since I'm switching to Verizon . The phone has a dummy number listed and it won't link up with my app until I activate it. So I'm kinda stuck in a catch 22.
yeah they had me uninstall and reinstall also and that didnt work. I ended up getting the notification in the Shop app inbox later in the night. 6-8 weeks for a digital credit? that seems a little crazy. I hope it drops soon so that I can use it before everthing on their store is sold out. im sure they will have a use by date also. I had to blow $44 on a charger already because the credit wasnt going to come in before my rewards points expired this month.
also my accessory promo code does not work. anyone else?

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