Hi there
Had the overheating problem. Unrooted, S-ON, Stock Hboot restored, sent it back. Mainboard replaced. Received back 'fixed' within 4 days. Excellent service. Stock Froyo back. Rooted using Revolutionary and InsertCoin reinstalled. Backup restored. Everything's great.
Come the evening, plug the phone in to charge. Orange LED comes on, as normal. However, the battery level seems to decrease.
Wipe battery stats.
Battery level increases, temporarily. Further investigations seem to indicate that USB charging is ok (incredibly slow, but does increase battery level) whereas AC charging doesn't work at all. The orange LED does come on and the lightening bolt is visible inside the battery widget but the level only goes down (as you'd expect if it wasn't plugged in).
Tried updating to the latest version (okay so I got InsertCoin 1.1.3, loved it so stuck with it) i.e. 1.1.4 with a new kernel. No joy.
So what's going on? Is it a software problem (is this possible?) or have HTC forgotten to plug a connection (again is this possible, as the phone charges via USB but not AC?!)?
The battery is fine (charged it in another Desire with my charger which, thus, must also be fine).
Either way any help would be much appreciated. I really don't want to have to send my phone back, again but if this is the only solution, obviously this is what I'll do.
Apologies if I've missed this problem in the threads, I've tried to find it but no joy.
Further info
Ok so I've been charging the phone overnight. Nothing happened (it went from 45% to 35%)(this was via USB).
I've now wiped the battery stats in recovery and it now charges (again only via USB).
I'm not going to send it back until next week so if anyone has any ideas before then, feel free to share.
Thanks
Maybe its the usb slot on your phone thats faulty, could of happened while it was away being fixed.
Sent from my HTC Desire using xda premium
same too
woniu1990 said:
same too
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Click to collapse
Huh?? Lol
Sent from my HTC Desire using xda premium
jmcclue said:
Maybe its the usb slot on your phone thats faulty, could of happened while it was away being fixed.
Sent from my HTC Desire using xda premium
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Click to collapse
It could well be. The phone won't charge at all now, via USB or AC. I've organized for it to be 'repaired' again on Tuesday so hopefully it'll be sorted by Friday. It's a good job I have a spare battery and battery charger.
Thanks for your reply
Bit annoying tho coz ul have to put it back too stock (again) lol
Sent from my HTC Desire using xda premium
jmcclue said:
Bit annoying tho coz ul have to put it back too stock (again) lol
Sent from my HTC Desire using xda premium
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Click to collapse
Incredibly annoying. Hopefully it'll all go as smoothly as last time.
I'll report back next week when I get my phone back...
As long as it gets fixed thats the main thing.
Sent from my HTC Desire using xda premium
Ok so I've got the phone back. They have stated there was no hardware issue and the phone charged fine with their battery and charger. So, still unrooted, I connect my phone up to a charger.
It begins to charge! Excellent.
S-OFF, flash Superuser, flash Insertcoin, restore backup. Problem returns?! Honestly, I can't believe it. Does anyone know how this could possibly be a software issue?
I'm running Insertcoin stable v1.1.4 with snq's most up-to-date kernel (for insertcoin) 2.6.35.8 -snq111118.
If anyone knows anything I can try just let me know. I'm totally stumped here.
Thanks in advance
Sent from my HTC Desire using XDA
Further Update
Further investigations (mainly trial and error) have resulted in the phone being able to charge via USB only (when the phone was unrooted, my claim of it being able to charge was actually it charging via USB).
I've tried also 3 different kernel's for my InsertCoin (all snq) but nothing has changed (I didn't expect it to, however I assumed if it is a software problem, it's the kernel).
So my phone is currently connected to the PC to charge. Obviously this isn't ideal.
As HTC claim there is no hardware issue (would they test the charge from AC and USB?) I'm reluctant to send it back. Again.
However, as the phone does not charge via AC even when it's off, it still makes me think there is a hardware issue.
Any suggestions as to what I can do would be most appreciated. Thanks
Did you try to put it back to stock and then charge it with ac charger? Or maybe your charger/ cable is broken? Did you already try another one? If that works, you shouldn't send it in again. If it didn't, blame HTC for not trying the wall charger.
Gesendet von meinem HTC Desire
No I'm going to try that tonight. I have tried a friend's battery and charger and nothing (but my battery does charge via AC in his phone) so I'm still inclined to believe it's a hardware issue.
What if it does charge through AC when unrooted? What could possibly be wrong?! We'll see, I guess...
Sent from my HTC Desire using XDA
So I unrooted the phone (used the GB update). It didn't charge via AC but did via USB. So I've sent it back (Monday) and have yet to hear when I'll be getting it back (when I sent the phone in first time, they replaced the mainboard and had it back to me within the working week).
Ah well, I just hope it's fixed this time. Thanks for all the suggestions.
I'll let you know what happens. I'm assuming they're just going to replace the mainboard to be honest. I can't see this going any other way (well I can, but I shudder to think what I'm going to do if they say nothing's wrong. Again.)
It's back!
I've just received the phone with a note that says "fully refurbished with new mainboard replacement".
Being confused by what exactly this meant I contacted HTC and low and behold they've replaced: the mainboard (I got this much), the power button, the volume buttons, the touch panel and the bezel. This list reads to me like: we've replaced the phone.
I've hooked it up to charge via AC and in 14 minutes, wait for it...
The phone IS charging! Can't say I'm hugely surprised at the fact that it was a hardware issue, but given the rigmarole I'm just happy it's fixed.
Once I've got it home and rooted it tonight, it'll be like a brand new phone. That's fully customised the way I like it. Can't wait.
Thanks all for suggestions, turns out 3 times is the charm...
Related
Hello.
I realize that this is probably not the place to ask this question, but I am in need of serious help.
Is there any software kit which would let you test your HTC Desire hardware for hardware faults?
The reason for this is that my Desire is not charging neither through the AC charger nor the USB charger, and I need my phone BADLY.
I have tried a hard reboot, battery stat erase (through recovery, thus I have rooted my phone and voided the warranty), factory erase, and 'charging' the phone whilst the phone is turned off.
I have to say that when the phone is in charge, the battery doesn't go up, no goes down, and it stays on the same level (for now its on 27%).
I am quite scared to run it to 0% and not being able to boot the phone up at all.
Anyone can help/ideas?
Much appreciated.
Mo
Have you tried a different usb cable? It's possible yours is broken
Sent from my HTC Desire using XDA App
Check Z-Device Test in market. It tells what component is working and what is not
I had a similar problem the other day when I flashed one of them new fangled kernels, it was stuck on 62% after 8 hours of charging, re-flashed the standard kernel and thankfully things went back to normal..
so I was just wondering if you had flashed a new kernel recently?
Are you using the original charger? Maybe its slow charging (USB).
maybe your battery is faulty. Try a new battery.
Hey all.
Thanks for the replies.
@beanbean50 no, I am using LeeDroid's 2.2a kernel with UC-OC, and it was fine for a few days.
@venkig I just tried Z-Device, and it reports that everything is healthy!
I am using one replacement cable. After trying the same cable on my mates phone, it seems that the resistance of the new cable is much higher, thus less current can go through. So for me to charge the phone to 100% -whilst the phone was off- took around 15hrs!
I've ordered a new cable from hTC, and waiting to see if that fixes the problem.
Thank you all for the replies and help.
Mo
Moved to Q&A as not development.
Just got my phone yesterday. Running Calk's 2.7 and ICS theme, set dpi to 160, looks and runs awesome. However, it always thinks it's either charging or plugged into USB. the red LED never wants to turn off. how can I remedy this problem?
Possibly try turning it off, booting to recovery, clearing cache/dalvik-cache, and then clear battery stats
Was it like this prior to rooting and custom rom?
Apk, that didn't do it.
yes, it did the same thing beforehand. Except takng out the battery solved the problem once.
Get it exchanged ASAP. This is a defect with the USB port. Has NOTHING to do with software. I was outside of my 14 day return and Sprint made me send it to Samsung to get fixed. $7 jig and two weeks later it was fixed.
With my tech background I would say check the charging port. Could be a metal shaving or *gasp* corrosion!
Sent from my SPH-D710 using XDA App
my phone sort of has the same issue...it charges fine but i cant get it to connect to my computer..my phone thinks it still charging yet i have it plugged in my computer it doesnt give me the option to switch it to usb mass storage..
Got it on Craigslist, no exchange possible.
Dioscorus said:
Got it on Craigslist, no exchange possible.
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Click to collapse
Shouldn't matter. The phone has a one year warranty from Samsung. I bought my wife an Epic on craigslist last year and had it repaired under warranty.
Sent from my SPH-D710 using XDA App
Yup. I had the same problem. I think it is related to the USB port (from reading a few SGS2 threads). I took it to the Sprint Store and they said the USB port looks good. They reset it and it still acted that way. However, 2 hours later the problem is gone. They ordered me a replacement so I'm still going to take it because who knows why the problem starts. I did have Calk's rom and also have the battering monitoring widget by 3C and I had cleared the battery stats multiple times prior to the symptoms starting. Just proving as many clues as possible...
What do you mean by reset?
Funny I see you have this problem (not really funny) because I noticed the same thing last night and just figured it was Rom related.
It sucks... can you give more details about the reset process? Soft reset?
and bump...
Dioscorus said:
and bump...
Click to expand...
Click to collapse
Try this http://forum.xda-developers.com/showthread.php?t=1344882 and see if it helps.
Sent from my SPH-D710 using Tapatalk
no dice
I had the same problem.
The red light was on all the time, only went out when I got a text. If I pulled the battery the phone would show like it was charging as soon as I put it back in. It would show the battery animation on the screen not plugged in.
After a battery pull the phone would also not boot using the power button, had to boot to recovery and boot from there.
Took it to sprint, they gave me a new battery. Solved the problem only until phone was plugged in to charge. Then started all over again.
Turned out to be a problem with the USB port and they ordered me a replacement.
got it fixed! looks like the pcb on the port was sitting too close to the lower edge of the phone. pushed it up gently and now it seems to be working. thanks for the direction, nivron.
my other concern is that battery life sucks ass. drains really quick (at the rate of ~6%/hr!). again, running calk 2.7 + ics theme. also, taking out the battery seems to reduce the life 20%. what's the deal...
Hmm, now the USB cable needs to be at a certain angle for the phone to charge. Is there any way a Sprint store could furnish a replacement for me?
Hi Everyone,
Just after a bit of warranty + general phone advice.
Yesterday I thought my One X had died as the battery refused to charge, plugged into the mains it would show the charging light for a few minutes and then stop charging of its own accord. I tried unplugging and plugging back into the mains a couple of times, then gave up for a while.
Later I plugged it into my laptop to charge and left it for an hour or so, and then plugged it into the mains, then it charged back up fully as normal.
The image shows the battery graph totally blank (between the red lines) These are the 2 times it refused to charge, what is going on here ???
Also my front-facing camera doesn't work, any attempt to use it shows a fuzzy green mess.
So, I am running ARHD 9.7.2 and have upgraded my Hboot to 1.23 to try out the arhd 10.x ROM. I'd like to get my camera fixed.
Is there any way my warranty will still work ? Can I re-set my phone so no-one will ever know it was rooted ?
Any Advice on the battery issue ??
nige1x said:
Hi Everyone,
Just after a bit of warranty + general phone advice.
Yesterday I thought my One X had died as the battery refused to charge, plugged into the mains it would show the charging light for a few minutes and then stop charging of its own accord. I tried unplugging and plugging back into the mains a couple of times, then gave up for a while.
Later I plugged it into my laptop to charge and left it for an hour or so, and then plugged it into the mains, then it charged back up fully as normal.
The image shows the battery graph totally blank (between the red lines) These are the 2 times it refused to charge, what is going on here ???
Also my front-facing camera doesn't work, any attempt to use it shows a fuzzy green mess.
So, I am running ARHD 9.7.2 and have upgraded my Hboot to 1.23 to try out the arhd 10.x ROM. I'd like to get my camera fixed.
Is there any way my warranty will still work ? Can I re-set my phone so no-one will ever know it was rooted ?
Any Advice on the battery issue ??
Click to expand...
Click to collapse
No, your warranty is now void and you can't hide this.... But you can demonstrate to HTC that this is an HW fault and not related to SW...
Sent from my HTC One X using xda app-developers app
matt95 said:
No, your warranty is now void and you can't hide this.... But you can demonstrate to HTC that this is an HW fault and not related to SW...
Sent from my HTC One X using xda app-developers app
Click to expand...
Click to collapse
So, I can call HTC Tech Support and explain my phone is rooted with Custom ROM and I have this issue with front-facing camera and they may fix it ?
Any idea on the battery graph?
Thanks Very Much!
nige1x said:
So, I can call HTC Tech Support and explain my phone is rooted with Custom ROM and I have this issue with front-facing camera and they may fix it ?
Any idea on the battery graph?
Thanks Very Much!
Click to expand...
Click to collapse
The problems probably are both caused by the HW... So if you complain about this with HTC and if you have luck they will repair it
Sent from my HTC One X using xda app-developers app
matt95 said:
The problems probably are both caused by the HW... So if you complain about this with HTC and if you have luck they will repair it
Sent from my HTC One X using xda app-developers app
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Click to collapse
So, I just spoke to HTC Tech Support - They will fix the camera and battery, but only if I pay for a new mainboard (£180)... to 'fix' the issue of the custom ROM?!?! WTF....
Anyway, Anyone know any reliable 3rd party repairers / parts suppliers to get this done by someone else ???
I had the same problem and just left it overnight it was on charge for nearly 10hrs and when I checked it was at 30% finnished charging it and its been fine since and charges normally
Sent from my HTC One X using xda premium
nige1x said:
So, I just spoke to HTC Tech Support - They will fix the camera and battery, but only if I pay for a new mainboard (£180)... to 'fix' the issue of the custom ROM?!?! WTF....
Click to expand...
Click to collapse
Just put it back to stock ROM and relock it.
Hi all
I've bought 2 Desire HD batteries (1210mah IIRC) and they work just fine on their own.
I can't manage to keep alive my phone after replacing one with another (charged), though, since the phone believes the battery charge is 0%. I know this is an error, since I can always plug the phone and check with an handful of apps.
This actually means that I can't switch from a dying battery to a charged one if I don't have access to a USB socket!
If I have to guess, I'd say the phone is not deleting batterystats when I swap the batteries.
Any idea? I'm running CodefireX JB nightlies.
Have been noticing the same behavior! Would like to know if anyone knows a solution..
Sent from my HTC One S using xda app-developers app
benno4403 said:
Have been noticing the same behavior! Would like to know if anyone knows a solution..
Sent from my HTC One S using xda app-developers app
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Click to collapse
Actually I did found a workaround, kinda. After a first boot-automatic shutdown, this morning I booted in recovery, then I wiped batterystats (although I don't know how that could help). After a reboot it shat down again automatically, and then it worked.
I'd guess it just take some time to read the correct mV value. So basically you could leave your phone sitting in recovery for like 5 minutes and then reboot. Or, you know, just fratically reboot until it works. That's my plan anyway.
Meh.
That is a known issue with batteries other than the original HTC battery. Since I'm used to have a sensation battery, I ought to bring along portable charger whenever I can in long trips. There is no other way other than plugging it in charger or just hoping that it would boot up with a lil bit of luck.
drpsyko said:
That is a known issue with batteries other than the original HTC battery. Since I'm used to have a sensation battery, I ought to bring along portable charger whenever I can in long trips. There is no other way other than plugging it in charger or just hoping that it would boot up with a lil bit of luck.
Click to expand...
Click to collapse
It makes sense. I had to reboot the phone after a full charge (unrelated issue) and then it happened again. I tried my luck; after three reboots the phone got it right. It should be enough having the phone sitting in recovery mode for like 5 minutes. When it shows a valid percentage it's good to go!
This happens to me almost daily. All you have to do is restart the phone maybe twice... nothing else. I used to think i had to plug it in as well. Nope just restart it, if it shows 0 percent again it'll die, restart again, bam 100 percent.
Sent from my Desire HD
Hey XDA, what's good? OK so my wife's note 2 was stolen and we received what I am guessing is a refurbished one from our wireless insurance provider. The first day we got it I noticed the popup (battery disconnected) when I plugged in the charger. Now it's been about a week and the phone only charges when I play with it by pulling out the battery, putting it back in, and turning it on (a few times usually). Otherwise, sometimes it will just hang on the battery screen and the charging animation freezes and then, up pops the dreaded yellow triangle with a battery in it. So, I have been begging her to just let me root and flash a different rom/kernel combo, but she wants/likes it stock , (which is nbd, could flash the stock tw Rom), and the company who supplied the phone to our insurance provider wants us to ship it back so they can either replace, or fix the phone. Funny thing is, Sprint techs wanted nothing to do with it! We dropped it off as they asked and not even 20 min later they called and said come get it we can't fix it!? So, here is my dilemma, could this b a software issue? Or is flashing a Rom not a possible fix? I've tried other usb cords and checked the usb port, battery/phone terminals, and tried gently moving the usb plug around to see if it was the issue, as I've had Samsungs in the past with similar problems. Any help would be awesome! Thanx, from one Android junkie to another.
Sent from my HTCONE using xda premium
fastlyfe941 said:
Hey XDA, what's good? OK so my wife's note 2 was stolen and we received what I am guessing is a refurbished one from our wireless insurance provider. The first day we got it I noticed the popup (battery disconnected) when I plugged in the charger. Now it's been about a week and the phone only charges when I play with it by pulling out the battery, putting it back in, and turning it on (a few times usually). Otherwise, sometimes it will just hang on the battery screen and the charging animation freezes and then, up pops the dreaded yellow triangle with a battery in it. So, I have been begging her to just let me root and flash a different rom/kernel combo, but she wants/likes it stock , (which is nbd, could flash the stock tw Rom), and the company who supplied the phone to our insurance provider wants us to ship it back so they can either replace, or fix the phone. Funny thing is, Sprint techs wanted nothing to do with it! We dropped it off as they asked and not even 20 min later they called and said come get it we can't fix it!? So, here is my dilemma, could this b a software issue? Or is flashing a Rom not a possible fix? I've tried other usb cords and checked the usb port, battery/phone terminals, and tried gently moving the usb plug around to see if it was the issue, as I've had Samsungs in the past with similar problems. Any help would be awesome! Thanx, from one Android junkie to another.
Sent from my HTCONE using xda premium
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Click to collapse
From experience, I think it's a charging-port/usb-port issue. I didn't hear any reports so far of a software issue preventing a phone from charging.
Sent from my GT-N7100
ROM: ARHD 19
KERNEL: Stock
Yes it's a hardware problem for sure...
Thanx guys we sent it out!
Sent from my HTCONE using xda premium