IMPORANT NOTE: (Placed at top of this post because with the progress we are now seeing I feel the purpose and use of this thread has changed and this is now an important point to clarify).
Back-light flickering Vs Screen corruption
The fact is, I think these two issues have been getting confused by people since launch.
I am 100% confident that the screen corruption will be software and will be fixed. The flickering back-light issue however, I believe is likely to be hartudware.
In the interest of separating these two issues, and for clear conversation about them I suggest the old vhs player effect be referred to as corruption and the flickering back-light be referred to as flickering. If everyone who reads this sticks to that convention we have our first step towards separation of the two issues.
I have described both to HTC in great detail and hope that they understand the two separate issues and will communicate we me about both.
----------------------------------------History of this thread------------------------------------------->>>
I am a proponent of HTC and have faith in their intention to resolve the screen flicker issue. I have been worried about this screen flicker situation however. The main issue I have is that all communication from HTC thus far has been that they are looking into the problem and have no answers yet. That is perfectly reasonable, I'm sure they're making every effort.
The worry is that after 28 days a user is no longer entitled to a replacement, just a repair. This seems very unfair given the circumstances, i.e. We are being asked to wait for a resolution but have no indication of how long that will take and may all be looking at lengthy repair time rather than replacement.
With the advent of HTCdev, many users want to (or already have) root their phones but have to agree to void their warranty to do so, this just adds to the urgency in getting a resolve.
As an owner of several UK businesses I have been able to gather a number of names of people willing to embark on a class action in order to obtain a court order forcing HTC to make a pledge to replace all handsets that are outside the 28 day replacement period in the event that it does turn out to be a hardware fault. None of these people is legally obliged to be included in this class action. By agreeing, they are simply stating an intention.
I have not posted this here as I wanted to get enough people on board to embark on this project before bringing it to the wider community.
I decided today that it was time to take things to the next step and contact HTC UK Ltd and ask for such a pledge.
Today I have spoken with Robert Collins, the Customer Experience Manager for HTC Europe. Robert seems to be a reasonable man, he has agreed to look in to this for me. Robert was driving when I spoke to him so he got a member of HTC staff to call me back and take the details of the situation from me. This has happened and I am now waiting for a response.
The idea is not to become aggressive with HTC or demand any action to resolve the fault, the aim is simply to get them to pledge to replace the handsets that are outside the 28 day period if, AND ONLY IF, the issue turns out to be a hardware problem.
This feels like a reasonable request since we are currently being asked to wait until they have identified the problem.
So why am I posting? Well, I would like to invite any EU members here to add their names to the list. Please just state that you are an interested party and would consider joining a class action. Please don't discuss the merits of this thread, the legal implications or anything else other than your interest. Please also state what EU country you are in as I have not yet taken any official legal advice so it may only be possible for UK members to become involved.
I expect the outcome of this to be that HTC UK Ltd, and hopefully other international branches of HTC, will make such a pledge but I am, in principle, willing to embark on a legal recourse if necessary.
The most important point for me to get across here is that the intention is NOT to start a fight with HTC unnecessarily, the best outcome for everyone would be to obtain the pledge as described and go on enjoying our devices while they work on the problem.
This has also been posted over at MoDaCo - Please DON'T put your name in both threads
UPDATE: I have had another call from Robert Collins. He assures me they are taking the situation in hand and are eager to make sure their flagship device remains among the best on the market. He stopped short of saying a pledge would be made but indicated that he understood the issue with the 28 day return/refund/replace period and wanted to ensure sales etc are not effected by the issue. He asked me if I was in direct contact with all signators and I responded that I wasn't but that if a written pledge was provided to me that I would pass it on to all concerned via the same networks through which I obtained the names. I also told him about this thread and the one on MoDaCo.
I have to say Robert Collins and HTC have been incredibly responsive to my communications and in my opinion, the pledge I have asked for will probably be made. Let's hope so!
IMPORTANT: Please copy and paste the list and add your name to it.
UPDATE: 25 Apr
I have just had a call from Robert Collins at HTC. He is preparing a statement to send to me. It seems like the goal may have been achieved although I don't know what the statement says yet and wouldn't want to speculate unduly.
UPDATE: 26 Apr
I have just called Robert Collins again. He is just about to go into a meeting to discuss this very point and will have something to me by late morning/early afternoon. He said he will call me to confirm I have received it.
UPDATE 26 Apr - left up as it feels dishonest to remove it but now surpassed by another update below
HTC are pathetic, It's time to get serious over this.
The statement emailed to me was...
Dear Charlie,
Good Afternoon,
HTC is committed to delivering a high quality product and great experience for all our customers. Some minor quality fluctuations are not unusual in consumer electronic manufacturing and there have been a few, isolated reports of this issue. However, HTC will address each reported issue. It is HTC's policy in Europe to provide in-warranty repair and support for device defects and malfunctions for two years and HTC is committed to delivering a quality experience without exception. We would encourage customers to contact our Call Centre for individual support. For details of opening hours please see our website at www. HTC.com
Regards
HTC
Furthermore, Robert Collins had said he would call me to ensure I had received his statement, he didn't, neither would I, given the lack of any meaning and my likely reaction. In stead, he has, in my opinion, hidden behind a protective barrier by asking someone else to send me this meaningless paragraph of text. Because he didn't call I actually thought the above was an email coming a result of my communication with HTC support until I called him to chase the email. This is staggering, he may as well have simply said "contact support" when I first spoke with him rather than feigning interest.
It is clear to me that HTC are not taking this issue seriously and have no interest in users difficulties. Their email as good as says that we should all return our devices.
This is, in my opinion, a calculated decision to allow the faulty units to continue to be sold as it will be cheaper and easier to repair them once they have worked out the problem than it will be to deal with it in a conscientious and pro-active manor.
So where are we, HTC accept it is a known problem and it is common enough that all the staff at chat AND phone support now seem to know about it but they don't know if it's hardware or software, there is no information about time scale or what they intend to do in the event that it is hardware. I am of the opinion that this is a hardware issue, if something in software were causing the screen to flicker it would be all handsets and we would have seen some kind of pattern by now, I believe the bulbs for the back-light simply flicker intermittently with the effect being more visible on certain colours.
My advice to you all is to return your handsets, not for replacement, but for refund, and to await further news. If not, in my opinion, you face the possibility of being left with one option, repair at some unknown time in the future once they know what is causing it, in a long queue and facing possible shortage of parts. Don't forget, you've all got the new cut down sim cards now which are useless in most other handsets as well so ask your carrier to send you a new one!
I am very sorry people, I have let you all down. I was led to believe by Robert Collins that some meaningful statement would come of this.
I am trying to get some decent UK press coverage of this, they deserve it. I am not one to cross, they would have been better off teling me they were not interested in my list of names from the off and redirected me to support. It's a red rag to a bull now.
I also had a bit of a battle on my hands dealing with T-Mobile. They did not want to accept my handset as a return simply because "this is not a known issue" parrot style, like he was reading it of a screen. What's that got to do with it anyway? I am within my 28 day statutory return period. This leads me to believe it is very much a known issue and they are loathe to accept returns on it because they know they are going to loose a lot of money.
UPDATE AGAIN - 26 Apr - A U-TURN on my part
I have just had a call. This is a game changer. The head of customer service for HTC just called me from Denmark, it's 9.30pm there! He was very apologetic about the email that was sent to me and explained that from their perspective a statement for distribution to everyone couldn't be very personable or individual. He also agreed that it wasn't informative and regretted that. He told me they DO KNOW WHAT IS CAUSING IT and they are working on it night and day. He was extremely humble and pleasant to talk to. I explained my exacerbation over waiting 2 days for someone to write 2 lines saying contact support and told him I had ranted on the internet and told all the signators to return their devices and he said that's exactly what he would have said, no one should have a sub standard device from HTC. However...
And This is the good bit. He is going to get proper info from Taiwan for me with updates on progress and information about the fault, he assures me they now know what it is too. I made sure he understood that there are 2 faults, I called them screen flickering and screen corruption and described them both as at one point he was talking about the corruption on the task bar and then subsequently in the camera and video's etc and I was talking about a flickering back-light bulb so we should get info on both.
I know we've been here before and I ended up looking a pillock but this really feels different. He rang me and suggested sending me out information which is specifically about this issue and not just canned responses that mean nothing. He said it would be great if I would post that information online but that it was up to me, I think he was worried I'd feel like I had to stand up for them or become an evangelist but I know what he meant, I really believe he just honestly wants to pass on information to help his customers. We'll see what comes of this, I have his mobile number and he said I could text him any time. He said he hoped he could get some info tomorrow but clearly didn't want to commit to that at 9.30pm, I can't argue with that.
This feels like the HTC I know and love again.
UPDATE AGAIN - 27 Apr
Message received just now: approx. 1700 British Summer Time (GMT+1). The two issues he mentions are the screen corruption and back-light flickering.
First of all thank you for your reply earlier today. The content and descriptions were very valuable and I have taken the liberty to share your findings with my colleagues in Taiwan.
It remains a priority for HTC to continue to investigate and work to resolve all reported issues, including any potential hardware or software updates related to your case and to those of any other customers who experience problems. Currently, we are not in a position to provide you with a final conclusion regarding the two issues that you have reported, however we are taking your feedback seriously and have a dedicated team of people investigating the root cause of those issues. We are more than happy to provide you with further updates when we have them however, before we do this, it is critical that we have all of the facts. HTC remains laser focused on delivering a high quality experience to our customers without exception and we appreciate your continued patience whilst we work quickly to address this issue. We anticipate being able to provide a more detailed update early next week. In the interim we encourage any customer who believes that they have a faulty device to contact HTC directly for resolution.
I like "laser focused" and "dedicated team"...
I think we're getting somewhere here, very promising.
Update - 2 May...
Just had a call from Robert Collins at HTC. Apparently they know what's causing it and are working on a fix. 1.29 is not an attempt at fixing the flicker but another update is coming soon. I let them know about the Mandarin or Cantonese text in the French locale in 1.29 yesterday (posted by Simone on here) and they have passed this on for correction. I also mentioned the rapid fluctuation in CPU frequency when the ONDEMAND governor is used and they ate looking at that too.
They will let me know when there is more to tell.
As far as updates go, I have returned my branded Tmo device and gone for an unbranded device. Tmo said to me to expect 1.28 by the end of May, where that leaves Tmo branded owners for 1.29 and beyond I don't know but it seems pretty hopeless for Tmo owners right now. I would personally return any device eligible for return to Tmo, then walk into carphone warehouse and they'll match what ever deal you were on with Tmo and give you an unbranded phone. I should add that this last part is my advice and is not something HTC have said.
Update(ish) 15 May...
Not really an update...
In the interests f fairness, I did get a heads up about the 1:29 update but by the time I'd noticed the message it was old news. Just to reassure you guys that this source hasn't dried up, just nothing new to say on flickering. I think some interesting news will come in the not too distant future.
(Final?) update - 21 May
I know that it has been said many times already but I just had a reply from my contact at HTC (he's been off for a few days) confirming that 1.29.xxx.11 will recalibrate the screen over the course of a few days. I had no reason to disbelieve anyone else's info but to hear it from the horses mouth (from my perspective) is more final.
Let's face it... 3 updates in quick succession, so many positive changes, all promises kept, HTC F****in' nailed it. Eat your heart out Samsung!
Update 14 june
So where are with with this. I have seen little to no improvement and have today asked HTC for more info. I am reading that some who did not have flicker now have. I am not reading from anyone that it is fixed but people might just not be saying so.
Let's hear from some if you what your experience is.
Thanks
Count me in. Darren Noonan, UK.
I'm completely OK for this thread
You can add me to the list : Jonathan Cregut , France.
How would you like everyone to register ? Maybe you should create a petition ?
joplayer said:
I'm completely OK for this thread
You can add me to the list : Jonathan Cregut , France.
How would you like everyone to register ? Maybe you should create a petition ?
Click to expand...
Click to collapse
Yeah a petition would be good... For now I suggest people copy and paste the list and then add there names to it; that should get things moving in the right direction?
The List
Darren Noonan, UK
Jonathan Cregut , France
I agree 100%. Thanks for this initiative.
The List
Darren Noonan, UK
Jonathan Cregut , France
Jorrit Pouw, The Netherlands
I will follow this thread and PM you OP.
Count me in
The List
Darren Noonan, UK
Jonathan Cregut , France
Jorrit Pouw, The Netherlands
Phil Riddell, UK
Sent from my HTC One X using xda premium
I would be interested in your action. Paul
Sent from my HTC One X using XDA
Count me in.Paul fairbrother.uk
Sent from my HTC One X using XDA
Gareth loader. UK
Sent from my HTC One X using xda premium
Lawrence Cook, UK
Sent from my HTC One X using XDA
The List
Darren Noonan, UK
Jonathan Cregut , France
Jorrit Pouw, The Netherlands
Phil Riddell, UK
Andrew Burton, UK
Small update
Darren Noonan, UK
Jonathan Cregut , France
Jorrit Pouw, The Netherlands
Phil Riddell, UK
Paul Fairbrother, uk
Gareth Loader. UK
Lawrence Cook, UK
Andrew Burton, UK
I'm in.
The List
Darren Noonan, UK
Jonathan Cregut , France
Jorrit Pouw, The Netherlands
Phil Riddell, UK
Paul Fairbrother, uk
Gareth Loader. UK
Lawrence Cook, UK
Andrew Burton, UK
Paul Shrubsole, UK
I, of course, am on the list too...
The List
Charlie Myall, UK
Darren Noonan, UK
Jonathan Cregut , France
Jorrit Pouw, The Netherlands
Phil Riddell, UK
Paul Fairbrother, uk
Gareth Loader. UK
Lawrence Cook, UK
Andrew Burton, UK
Paul Shrubsole, UK
Count me in
The List
Charlie Myall, UK
Darren Noonan, UK
Jonathan Cregut , France
Jorrit Pouw, The Netherlands
Phil Riddell, UK
Paul Fairbrother, uk
Gareth Loader. UK
Lawrence Cook, UK
Andrew Burton, UK
Paul Shrubsole, UK
Andy Keast UK
Sent from my HTC One X using xda premium
I'm in as well - Gavin Devine, UK.
Can I ask what exactly is wrong with a repair over an exchange if it fixes the issue? This is more me wanting to know as I've just arranged to get my One X repaired because my retailer (Affordable Mobiles) refused an exchange saying nothing was wrong.
The List
Charlie Myall, UK
Darren Noonan, UK
Jonathan Cregut , France
Jorrit Pouw, The Netherlands
Phil Riddell, UK
Paul Fairbrother, uk
Gareth Loader. UK
Lawrence Cook, UK
Andrew Burton, UK
Paul Shrubsole, UK
Andy Keats UK
Gavin Devine, UK.
What is bad for a repair is that it's not very good for a device to disassemble it and change components. + it's oftenly not very well done. It actually killed my HD2 so...
Ed O'Sullivan, UK
Audioboxer said:
I'm in as well - Gavin Devine, UK.
Can I ask what exactly is wrong with a repair over an exchange if it fixes the issue? This is more me wanting to know as I've just arranged to get my One X repaired because my retailer (Affordable Mobiles) refused an exchange saying nothing was wrong.
Click to expand...
Click to collapse
Answer: When they resolve the issue, if it's hardware, there will be a LOT of handsets to repair. These repairs take long enough under normal circumstances but in that situation the queue will be immense. Then there is the likely shortage of parts and possibility of prioritizing retailers for supply.
The point is. I'll take a refund now and buy something else or wait until it's fixed to buy one. Then there is no risk on my part. If HTC make a pledge now they can prevent the mass return of devices and keep us all happy and waiting patiently for a fix.
I have answered this but this thread wil serve it's purpose much better if it simply remains a list of names. Please let's not turn it into a discussion of the merits of what I'm doing. Thanks!
Related
Does the wifi work?
Do you like the mouse button?
Does it take 2 GB mini SD cards?
How many hours can you use TomTom on one battery load? (wifi, Bluetooth, GSM, FM Radio, enabled)
(That's 5 receivers!)
T-mobile germany has a P3300 (T-Mobile MDA compact III) on the website.
A dutch guy maggoo has a preproduction? T-Mobile compact III, only he is on Holiday now...
His wifi is not working BTW...
Offcourse BengalBoy (King of gadgets) has a preproduction? P3300 since august 2006.
Apparently, Bengalboy has posted his on ebay
http://cgi.ebay.com/HTC-Artemis-P33...ryZ64355QQssPageNameZWDVWQQrdZ1QQcmdZViewItem
Nice Phone and a ugly Woman
LOL,
i wish i would own such a sweet device for changing it with my Trion or Wizard. The only thing i really appreciate is the FM receiver. Everything else i wouldnt exchange with my Trion. Due the fact that this device is not that perfomant like other PDAs
But why not having a small device in the pocket? Fits perfectly to my suit
I was thinking about the GPS.... Does the GPS work fine?? I really2 like the size
That ebay auction looks fishy to me. No recent feedback, bank transfer, no warranties etc etc....
guess it has not been release yet still, same here for my country singapore, anticipating it release along with the p3600
Hi!
I did actually test the device last Saturday. It was displayed at the Microsoft stand on a Norwegian multimedia exhibit. The device performed very well and the GPS and FM tuner worked perfectly. The head of Microsoft Windows Mobile in Norway confirmed that the mass production started October 13th, and that the device would be shipped to Europe after 15 days (October 28th).
PK
paalkr said:
Hi!
I did actually test the device last Saturday. It was displayed at the Microsoft stand on a Norwegian multimedia exhibit. The device performed very well and the GPS and FM tuner worked perfectly. The head of Microsoft Windows Mobile in Norway confirmed that the mass production started October 13th, and that the device would be shipped to Europe after 15 days (October 28th).
PK
Click to expand...
Click to collapse
oct in europe so soon wow, dunno when it will b shipped to singapore or whether it would b sold in singapore under htc
Blackberry on Artemis?
Does anyone know if it will support Blackberry connections?
The Artemis Proto is available for purchase. The ebay auction was mine and not fishy.
As for the "ugly woman", I suggest getting your eyes checked immediately, or, should you be at CES in Vegas this January, come introduce yourself to me and say it to my face. Hehe... but we all know you never would..
BegalBoy - don't know if anyone else has greeted you, but it's great to have you on the forum! You're a legend! Keep up the exceptional work.
V
Thank you Vijay555 for the welcome. I visit XDA-Devs all the time. This is the "Site" for operating system development and individual work for improving the performance of the devices we all love. It has been the only place since I got my first XDAII (imate Pocket PC) back in the day to offer assistance and improvement on issues with the operating systems long before solutions are provided by the manufacter. I always have respected the "code warriors" here and the fact that you rarely see any juvenile posts,,, only tech and device related. But I couldn't resist when I saw that unusual comment about one of my girls.
Thanks to all of you for assisting the community, if I can ever be of any help providing ROMs on unreleased devices don't hesitate to ask.
BengalBoy said:
Thanks to all of you for assisting the community, if I can ever be of any help providing ROMs on unreleased devices don't hesitate to ask.
Click to expand...
Click to collapse
It would be nice if you could dump the roms on your unreleased devices and post them here, if you need technical assistance just ask
just out of curiosity, where do u get the devices so early?? I saw that no one bid for them on ebay... but what you have to do if you want to sell them is send the ebay auction link to people at imei-check, they usually buy preproduction devices at any price to have the unlockers ready when the devices are released.
was really tempted to bid n buy the item coz its not available in singapore yet, really a neat device after seeing the video introduction on Youtube by none other than bengalboy himself, the p3600 n p3300 are really devices worth waiting for, would choose either one to replace my exisiting O2 mini aka magician which have been serving me well still...
any idea regarding the price over in your country yet?
Zomg it's BengalBoy
hey there bro nice to see you here, yeah this is probably the best gadget forum in regards to wm phones, hope to see ya around more often you could contribute greatly to the community,
p.s. nice site you have
Be happy to dump the ROM for you guys, got some instructions??? Its prototype, but, maybe you guys can help me.... I have this proto rom as well as a new ROM with Tom Tom on board.. Which do you want? Would be nice if someone could help me CID unlock my device to install the new ROM on.. Also have the Trinity if you want that ROM as well...
pardon my newbie-ness but just whats the purpose of dumping the ROM here?
BegalBoy, this is a good description of how to dump roms the "hard way", so to speak. There are other easier tools, but they've given mixed result on the Treo, so this method is generally sound.
http://wiki.xda-developers.com/index.php?pagename=Hermes_HowtoDumpRom&action=BackLinks
lmf_slacker: we enjoy taking roms apart to see what's been changed, updated, perhaps incorporate new features that haven't migrated into our roms yet. Not all operators are diligent in updating "obsolete" devices, but we like to keep them alive!
V
i can see from the link http://wiki.xda-developers.com/index...on=Back Links that u can change the language of the device if u change the ROM, is that all u change?
Is anyone else experiencing very slow running of this website & forums?
For the last 3 days, it has been taking a really long time for any page to load up (3-5mins). Often they just time out with server not responding. Occasionally however, pages load instantly like they should, but this is very rare!
Last night I was getting "500 - Server Error" pages when trying to view any page in the forum.
I am not getting these problems on any other website, only xda-developers. I need to work out if it is an anomaly with my ISP, or if it is a problem with xda-developers.
I am running on 5.5Mbit ADSL connection in UK with F9 (part of PlusNet). I use OpenDNS as my DNS servers. I've tried multiple computers from two different houses (both F9 though).
Thanks
Mike
Yes in the last couple of days, it is really slow
slow
same here i read somewhere else it maybe because a lot of people are downloading all the roms before they get taken off
it is slow indeed
i noticed the same here.
it is very very slow
Same here from Germany, but perhaps it's just because everyone tries to mirror the FTP-Server with all the ROMs ;-)
Nah, the slowdown started before the MS warning.
True, but sometimes is fast as usual. Especially in the evening (GMT+1)
it's not fast now...
Slow as f***
Slow Site
I agree with the other posts, this site has been running slow since I found out about it about a month ago.
It is really annoying waiting all that time for the pages to load!!
But the information on this site is brilliant and well worth the wait!!
I am not an expert on site speeds but I would put the slow speeds down to the site needing a bigger and faster server.
The Pocket PC market is really taking off now and so more and more people are seeking help and advice about their devices, so the site is bound to run slower than it was set up for.
I would be willing to donate to help speed up the site if the owners purchased a new server, presuming that is the cause of course!
Other great sites to visit are :
coolsmartphone.co.uk
modaco.com
Keep up the good work, but please make the pages load faster!
Snails pace
Here in South Africa it is virtually impossible to get onto the site.
IS THE SITE NOT BEING THROTTLED?
This has only been for the past 3 to 4 days.
Moderators please let us know what's happening
I think is time to dump my HTC products!
one of the server drives died so it has been running solo....plus all the people dowloading.....drive is been replaced.
The fact that the Inquirer.net linked to the forum post about the ROM dump being shut down by MS doesn't help our forum speeds either.. however I've noticed that the number of votes on the petition DOUBLED in just one day -- the response from the community has been quite impressive thus far. Whether or not the petition has had any benefits so far remains to be seen, however I hope for our sake that all this traffic helps out in the long run.
Time will tell.
Sir Lancealot
It's not the "time to drop HTC products".
It's time to find a more sophisticated way to store and share the ROMs, so that stupid crybabies who would call Mommy (Operator) for bleedin' warranty (!) when their XDA gets bricked won't get another chance to screw it up for everybody.
Long live HTC products. Looking for the next Universal like - VGA, WM6 Professional (Phone), GPS, lots of internal Storage so never again "9MB free" on it -- and of course "the King is dead, long live the King" -- you can't stop good work floating around.
Blame HTC not XDA
EastExpert said:
It's not the "time to drop HTC products".
It's time to find a more sophisticated way to store and share the ROMs, so that stupid crybabies who would call Mommy (Operator) for bleedin' warranty (!) when their XDA gets bricked won't get another chance to screw it up for everybody.
Long live HTC products. Looking for the next Universal like - VGA, WM6 Professional (Phone), GPS, lots of internal Storage so never again "9MB free" on it -- and of course "the King is dead, long live the King" -- you can't stop good work floating around.
Click to expand...
Click to collapse
I don't think you will ever stop people bricking their devices. As long as they understand the risks it's their problem. I do feel that users with bricked devices are stupid to check in for warrantee repairs - Operators should just reject their claims.
I feel that the threat to XDA to remove ROMS will only drive the practise underground and they will loose control forever. I quote the example of the "unlocker" that was removed after a complaint about infringement of rights issue. Well this fix floats around on many sites on the internet and cannot be stopped.
I think that MS and the operators are going to loose their greatest test and development site.
I purchased my TyTn in September in the UK and right from the start it had issues that HTC knew about but continued to sell the devices. THIS TO ME IS THE UNETHICAL AND THE BLAME MUST REST SQUARELY ON THE SHOULDERS OF HTC.
Why can individuals not attemt to correct these faults?
I have waited from end September 2006 for a promised upgrade to correct the problems. I have the correspondence with HTC Europe as proof.
The TyTn is an expensive phone full of "issues"
basilrsa said:
I purchased my TyTn in September in the UK and right from the start it had issues that HTC knew about but continued to sell the devices. THIS TO ME IS THE UNETHICAL AND THE BLAME MUST REST SQUARELY ON THE SHOULDERS OF HTC.
Why can individuals not attemt to correct these faults?
I have waited from end September 2006 for a promised upgrade to correct the problems. I have the correspondence with HTC Europe as proof.
The TyTn is an expensive phone full of "issues"
Click to expand...
Click to collapse
I realize that this is off topic, but I'm with Basil 100%. The bottom line is that XDA Developers is starting to make HTC and M$ look like fools, because this excellent site and its supporters are fixing issues that HTC and M$ should be fixing -- Voice Command 1.6 and BT A2DP are two that are at the top of my list. So rather than welcome this group of brilliant users (what better beta testing can you find anywhere else) and work with us, they'd rather ignore us and get into bed with the carriers/operators who are just as bad.
It shouldn't matter where we bought our devices (I purchased mine in the US from an HTC "distributor") -- these are HTC-designed and manufactured devices running the M$ OS. Therefore they should be fully supported by HTC and M$. As for "bricking" a device, most (all?) warranties state that they only cover incidental damages or issues caused by "normal" use. An operator should return a "bricked" device to the user unrepaired (if it is found to be running a "non-standard" version of the ROM firmware), with a quote for repair/replacement should the user wish to persue the matter further.
I for one hope that the iPhone turns out to be half as good as Steve Jobs says it is/will be, because I think that Apple will make M$ and its OEMs finally wake up and smell the coffee. At least Apple listen to their users and fix their problems (as few as there are) in a timely fashion. On the other hand, maybe I am living in Wonderland with Alice... ;^)
John
EastExpert said:
It's not the "time to drop HTC products".
It's time to find a more sophisticated way to store and share the ROMs, so that stupid crybabies who would call Mommy (Operator) for bleedin' warranty (!) when their XDA gets bricked won't get another chance to screw it up for everybody.
Long live HTC products. Looking for the next Universal like - VGA, WM6 Professional (Phone), GPS, lots of internal Storage so never again "9MB free" on it -- and of course "the King is dead, long live the King" -- you can't stop good work floating around.
Click to expand...
Click to collapse
Yeah! Let's keep the momentum alive! We'll find a workaround ;-)
finaly
for the past 3 or 4 days i have not been able to go into the site. been getting gateway time out and till today in the morning i was able to go in but another time out right after i went to a different post at least I'm logged in right now. hope it gets back to normal
Looks like better now
Prerna said:
Looks like better now
Click to expand...
Click to collapse
yeah I'm not getting time outs anymore
Hi everybody!
Recently I've spoke with Cotulla and he agreed to try to hack Samsung handsets to create a custom ROM. I think it's a GREAT NEWS! The only one cons - Cotulla don't have any Samsung handset. So, I've decide to collect money to buy used Samsung handsets on ebay and send 'em to Cotulla.
I've checked price for used Samsung handsets on ebay and got about $160-180 for used Focus and $260-270 for Omnia (Cotulla asked for two different handsets - I beleive he knows what he needs!). EMS shipping will costs about $60.
The agenda is:
collect $550 using ChipIn service;
buy two Samsung's handets, Focus and Omnia;
send these phones to Cotulla via EMS or FedEx;
rest will be donated to Cotulla;
All money flow will be open and clear; I'll post a receipt scans and periodically will report progress (ChipIn service is already open and clear).
The backup plan (if we can't collect desired amount during month) is:
if we'll have money for one Focus, I'll send Focus only to Cotulla. If not, collected money will be donated to Cotulla.
I hope the xda already has at least 50-100 generous Samsung handsets owners who want to get a "ROM freedom", so
WBR, SeNS
P.S. Just tried to make a first donation by myself but I can't because ChipIn is wired to my PayPal account BTW, I'll donate anyway!
P.P.S. Project finished, will publish project's statement later.
*********************************************************************************************
P.P.P.S. Project's financial report:
HTML:
Total donated: $161.00 (13 contributors)
Cash collected: $151.19 ($10 - PayPal fees)
Samsung Focus: $163.61 (bought on ebay, price with S&H + MA tax)
Shipping to Cotulla: $ 11.39
Grand total: $175.00
(my donation) $ 23.81
Maybe I'm missing something, but why not ask the seller to send the phone directly to Cotulla? Oh, I see he is from Russia... maybe you can get someone to buy and send a phone from Germany to him? It's about 200 Euro in Germany, brand new. Maybe ebay.de will find you something cheaper even.
Yes, we talked in XDA PM with sensboston about ability for DFT team try to "unlock" Samsung devices for custom ROMs
Usually we working only with HTC devices, but why not try new?
Actually, We need few days to do static analysis on Samsung ROMs to finally confirm that DFT take this project. (Maybe Samsung devices are too strongly secured so it can become very hard work )
something in case you didnt know yet.
just Omnia7 Sales are already above 5,000 at Taobao a month in China.
so large Samsung handsets owners...
Charging Paypal via Alipay we usually used is inconvenient.
ChipIn. More difficult ..for chinese . i think..
from wpxap.com
I will donate next month something.
Personally I own a Samsung Omnia 7 and its a pretty beautiful device, but what will happen with Custom Roms?
It would be simple fing awesome.
I owned the Xperia X1 with Custom Roms and the Samsung Omnia itself.
DFT you're making a awesome job for the community.
I'm looking forward for your Samsung roms.
I'd donate if they it was for CDMA based models (I dont have a Samsung phone a HTC but, a CDMA one). THey don't touch CDMA because they dont have phones and that's with HTC..
Verizon Trophy and the Sprint Arrive is what I am talking about...
Good luck on the quest...maybe someone will start one for us...
Edit: Maybe a few people have some used ones for sale, sending them 2 used ones over 1 new one would be more usefull on testing (incase they brick one in testing), Just a thought to help. As long as the phones work, are in good shape and are not blacklisted it should be fine for testing....Unless they said they only will take new ones for donation.
Just a thought....
I'm afraid we collect nothing at this rate
C'mon guys, don't be so cheap! I'm expecting xda members not a children/teens only with mom's birthday gift - fancy expensive handset...
As for adults - donating $5 - $10 is nothing, you've spent much more to pay your monthly bill or even usual tips to waiter in restaurant!
Lets appreciate Cotulla's hard work for community, don't be cheap!
yeeah and after Samsung only LG is missing ,waiting for DFT LG roms ^^ Are there som plans or have LG users no Luck ?
And Cotulla/DFT you re bringing back the wm feeling with your roms
___________________________________
LG e900 MFG Unlocked Mango Beta2
In ebay germany there some used focus/omnia sold for under 200 Euros , maybe it helps
I just donated $5 ( 0BD3303884807972L.) Hope this help.
Donation (02Y31667V9120770N) sent, even I dont have a Samsung device.
However, the idea is great, since I always happy to have a HSPL and I think
that this other can claim.
It is a very hard working and should be rewarded.
Thanks for everybody who's already donated!
Ddriver said:
However, the idea is great...
Click to expand...
Click to collapse
Actually, it's not a my original idea: we collected money same way for Sony Reader hack on http://www.the-ebook.org and on the http://www.mobileread.com/
(with only one difference: we collected half of the total goal at the first day )
Hi, my donation is 20$, id 0L114908UE544863L
Hope this will help
BTW, do we have moderator here? I've asked ~~Tito~~ to pin this thread to the top but he didn't reply (probably, on vacation). We need to keep thread on top.
sensboston said:
BTW, do we have moderator here? I've asked ~~Tito~~ to pin this thread to the top but he didn't reply (probably, on vacation). We need to keep thread on top.
Click to expand...
Click to collapse
We are aware of your request. Please be patient.
WB
just chipin
$20.00 Receipt ID 0cccf4ef483a56bc
hope this help.
best regards
HP
Pushing up.
Up. C'mon guys, we need another $100 - at least for one Focus for Cotulla!
Up again. Let's collect money at least for one Samsung Focus (will cost about $200 with shipping to Cotulla), developer can't do a hack without real hardware. Please, donate!
P.S. Sorry, guys, for reposting, but forum moderators are ignoring my requests to pin this topic to the top for a month Also it moved here, to "General" but seems like people here don't know Cotulla (and didn't appreciate his outstanding job!) and not interested in custom ROM's Most topics about how good/bad WP7 is, complete blah-blah-blah... But (I believe) with custom ROM's WP7 can beat Android/i-fancy-Phone etc.
20 bucks from my side (fdf5840e5b297852).
Keep the good work up guys
15 from me. Thanks for HSPL for HTC HD7.
topic closed
viniturb0 said:
Hi,
I bought a htc one x from an online retailer in the UK on the 2nd of April
The device had a screen corruption issue so i sent it back to the online retailer.
The retailer asked me to get an emil from HTC to confirm the same so i did read below
Dear Mr V,
Thank you for contacting HTC regarding your device.
As it appears that you device (imei 3xxxxxxxxxxxxxx) arrived in a DOA (dead on arrival) state. Please contact your retailer to provide you with a refund.
If you have any further queries please feel free to contact us.
Sincerely,
Alex
I sent this to retailer and im still waiting i have had no definite response stating i would receive a replacement or refund, but a mail asking me to wait till he has heard back from HTC regarding my device.
According to HTC I should've received a new replacement back or refund within 24 hours.
The retailer is keeping my me limbo regarding this and I've had no respone from them.
Any advice would be helpful
Thanks
Click to expand...
Click to collapse
Get onto them, anf make sure you replace the device within the cooling off period.
Sent from my HTC One X
If paid by CC, file an immediate chargeback. Same as Ppal/Sagepay.
Just out of curiosity:
Aren't the online shops in UK obliged to offer a return and refund period as in Europe?
In the EU you are not even obliged to specify a reason, if you ask for refunding within 14 days.
Topic closed
Topic closed
Was it an individual retailer? Or a big company like P4U? I find this a bit of a joke, I doubt it will get the situation where you need to sue.. unless the owner is an idiot because he/she will obviously be in the wrong. Some people eh? They should be covered by HTC for shipping a DOA unit anyway so where's the issue? Madness!
Out of interest, who is it?
Mention the right of sales act. Under this act of the goods are faulty you have a refund mlby law.
Sent from my HTC One X using XDA
You name the thread "Be careful" and don't even warn your fellow nationals by telling them where you bought the phone??
Don't get me wrong, I really feel bad for you, but this doesn't help anybody really...
Topic closed
Topic closed
Topic closed
Topic closed
viniturb0 said:
I didnt mention the name for legal reasons i didnt want to give him an excuse to put a case against me. But if i dont get a positive response from him then i will mention the retailers name
Click to expand...
Click to collapse
I don't understand your reluctance. If they supplied you faulty goods, they are responsible to follow the law. If they ignore the law, they are in breach of contract. How can mentioning their name here prejudice any claim? It's not a criminal matter, therefore it wouldn't make any difference to any court hearing.
I doubt he sits on XDA and knows your username is you either lol
Hahaha, there's nothing he could hold against you for telling everyone you were sold a faulty phone. It's not like you signed a confidentiality agreement!
Topic closed
Stupid thread and pointless misleading title without naming who to be careful of
Sent from my HTC One X using xda premium
I used to sell lots by mail order here in the UK would send about 100 items a day
The rules for time period for a refund was 30 days
This and various other bits of information were provided to me in a meeting with trading standards after a customer complained that I had not refunded after only 3 days - I used to process refunds once a week
Sent from my HTC One X using XDA
I read that jellybean was rumoured to be released to other network providers by the end of this week so..
I decided to check with an "o2 Guru" if they could tell me when Jellybean will be rolled out to the O2 branded HoX
As expected they could not answer my query - see below for the chat
You're through to Guru Steve.
Steve: Hi I'm Steve. How can I help?
Andy: Hi steve
Steve: Hello.
Andy: I was hoping you can tell me when Jellybean firmware will start to roll out on my HTC One X handset?
Steve: I'll check the info for you.
Andy: Thanks
Steve: Whenever a new software is launched by the manufacturers, we investigate and make sure that there is no issues in it which may affect the phone. Once it's done, it's shared for all our customers on our website. As of now, the investigation isn't done, so you'll have to wait for a few weeks until it's launched by us. Your patience and understanding is appreciated.
Andy: What stage are you guys currently at with testing? Do you have a ETA for the rollout to O2 customers?
Steve: I'm sorry this done by our software engineers and there is no exact timescale but once it is released on o2 you'll surely get the update about this.
Andy: The update has been released by HTC for unbranded devices and other service providers, o2 are always behind the pack with updates which is frustrating, Do you know how I can unbrand the device?
Steve: Yes the HTC has released for phones which are not network locked. Just to inform you that we don't want our customers to face the difficulty after upgrading the software that's the reason it is first tested and then it is released to network phones.
Andy: If the handset was not branded by O2 then I could flash the generic one that was released by HTC - Some customers have an idea what they are doing when it comes to software for their devices, I think it would be good to have an option to opt in for branding or opt out for development purposes
Andy: This is making me think twice about renewing my contract next summer - I would rather be paying money for a device I have full control over than to be treated like just another consumer
Steve: I respect your decision but I hope you can also understand my limitations as software are released by the manufacturer and then it is sent to service provider.
Andy: Yes I can understand you cannot answer any of my questions as your role is limited to a service desk and you can only give out information given by each division within your organisation. This is not directed at you personally, O2 can never clarify these things - your software team should give out better communication to you guys on the front end
Steve: Yes I can understand and I'll also surely forward your feedback to our relevant team.
Andy: LOL, Ok Im sure that will help me - Goodbye
So still no answers for O2 branded devices - My next move is to approach HTC and ask if they can tell me how to SuperCID
Don't expect any better help from HTC UK.But good luck in your quest.
I think tc was kinda rude, it's pretty obvious this call center guys don't know anything..
In fact most companies are hiring external help, so they know even LESS about the situation
Sent from my HTC One X using Tapatalk 2
The solution is simple:
Bye bye htc and scamming branded phone companies, buy your handset unbranded without a contract!
Hi Guys
Can we keep anything to do with confirmed updates in here:
http://forum.xda-developers.com/show....php?t=2009525
And anything to do with JB discussion (including what this thread is in respect of)
in here:
http://forum.xda-developers.com/show....php?t=2028941
Cheers peeps
Peace out
Thread closed. See post above mine for reasons.
Let's keep a MINIMUM of structure, please.