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hi
iam having trouble with windows live oin Official HTC rom, it just refuses to download mail, it gets stuck on syncronizing inbox.
any idea guys?
I have similar issue since yesterday. Also, when I try to search for something - it does not bring the results. Just opens another search window.
I am having the same problems.
Things were fine when I was using an old instalation of custels WM6...
Then today I decided to reflash the device to the new Official HTC WM6 rom and I could not get Windows live to sync with the inbox for email...
I then reflashed to the TNT2.0 rom and the same thing...
Real weird.. anyone have any ideas?
JB
I have this problem too. I had a notification from Live Messenger that i had mail, but that opened up Internet Explorer which was the only method I have found that allows me to access my hotmail account.
I had a similar problem before. I wrote to MS and got the following reply.
Solution B below worked for me.
We have received reports from other customers experiencing similar synchronization issues. They were able to resolve their issue by following one of the steps below. Please follow each of the instructions below and then try to sign in again when instructed.
A. Clear browsing History and files.
1. On a Windows Mobile 5 and 6 phone, open Internet Explorer.
2. Click on the “Menu” and then click on “Tools.”
3. Select “Options.”
4. Click on the “Memory” tab.
5. On the Options page, “Clear History” and “Delete files.”
6. If you are not using a Windows Mobile 5 or 6 phone, consult your user manual for specific steps on clearing cache and history of visited websites on your device.
7. Try to sign in to your account again.
B. Re-synchronize your account.
1. Using your mobile device, point to “Windows Live.”
2. From the Menu, select “Account Options.”
3. Click “1 Clear Password.”
4. Follow the instructions to re-type your password.
5. Sync again.
C. Try to sign in to Windows Live using a different email address.
1. Using your mobile device, point to “Windows Live.”
2. From the Menu, select “Account Options.”
3. Click on “2 Switch Account.” When prompted with a confirmation, choose “Yes.”
4. Accept the License Agreement then sign in using a different account.
D. Sign in to the WAP version of Windows Live Mobile.
1. Open your phone’s Internet browser.
2. Go to http://mobile.live.com
3. Sign in to your MSN or Hotmail account.
If you continue to experience sign in or synchronization errors, please reply with answers to all of the following questions:
- Did changing your display picture work?
- Were you able to sign in to the Windows Live application using a different email address? If yes, what email address did you use?
- Were you able to successfully clear cache and history of visited websites on your device?
- Were you able to sign in using the WAP version of Windows Live Mobile?
- What is the exact error message you are getting?
- Who is your carrier?
- What specific device are you using?
Please do write us back, when any of the steps worked for you so that we may share them with other customers.
We appreciate your continued support as we strive to provide you with the highest quality service available. Thank you for using Windows Live Mobile. We look forward to hearing from you soon.
Sincerely,
Apple
Windows Live Mobile Technical Support
Click to expand...
Click to collapse
I had very similar problem, when I used rom Schaps_WM6Pro_WWE_3.54b-0804_Full. Problem was in internet settings (Ver. 3.60 - fixed).
I solved this problem install internet settings form cab: T-Mobile_UK_Settings_V1-1.1.CAB
Another problem, Hermes refuses operator settings. Whes T-Mobile tried to send me.
Similar Issue with Live Mail
I am also having an issue using Windows Live Mail on Sleuth's latest ROM. Over the last few days, some of my email messages are coming through blank. The message size is listed as 0/kb, but there is no option to download more of the message. When I check my email via PIE or on my laptop the entire message is there as normal.
Funny thing is this has only started over the past couple of days. It worked fine for weeks before, and now it seems that this issue is becoming more frequent (I got 8 blank messages today!)
I even tried changing to a different Live account and then back to mine. It fixed the blank messages in my inbox, but the second email I received was blank again!
Has anyone else experienced blank emails coming through from their hotmail email account?
Microsoft is currently extending from 2G to 5Gb live acount. Could be linked ?
From: [email protected]om
To: JB
CC:
Subject: RE: SRX1043104557ID - Windows Live Mobile:.Live service issues usin
Date: Thu, 30 Aug 2007 03:02:50 +0000
Hello Jeff,
Thank you for contacting Windows Live Mobile Technical Support. My name is Joan and I will be assisting you. I understand that you can no longer sync your Windows Live Hotmail messages on your HTC device. You mentioned that you were prompted with the error message, “email server did not respond, sync has failed”. I realize the importance of this matter and allow me to assist you on this.
We have received reports from other customers experiencing similar sync issues. They were able to resolve their issue by following one of the steps below. Please follow each of the instructions below and then try to sign in again when instructed.
A. You can try archiving your Inbox to reduce the number of items in the mailbox for synchronization.
B. Try to change your Windows Live Messenger display picture.
1. Sign in to Windows Live Messenger using a computer.
2. Change your display picture to a default picture.
3. Try to sign again on your mobile device.
C. Clear browsing History and files.
1. On a Windows Mobile 5 and 6 phone, open Internet Explorer.
2. Click on the “Menu” and then click on “Tools.”
3. Select “Options.”
4. Click on the “Memory” tab.
5. On the Options page, “Clear History” and “Delete files.”
6. If you are not using a Windows Mobile 5 or 6 phone, consult your user manual for specific steps on clearing cache and history of visited websites on your device.
7. Try to sign in to your account again.
D. Re-synchronize your account.
1. Using your mobile device, point to “Windows Live.”
2. From the Menu, select “Account Options.”
3. Click “1 Clear Password.”
4. Follow the instructions to re-type your password.
5. Sync again.
E. Try to sign in to Windows Live using a different email address.
1. Using your mobile device, point to “Windows Live.”
2. From the Menu, select “Account Options.”
3. Click on “2 Switch Account.” When prompted with a confirmation, choose “Yes.”
4. Accept the License Agreement then sign in using a different account.
F. Sign in to the WAP version of Windows Live Mobile.
1. Open your phone’s Internet browser.
2. Go to http://mobile.live.com
3. Sign in to your MSN or Hotmail account.
If you continue to experience sign in or synchronization errors, please reply with answers to all of the following questions:
- Did changing your display picture work?
- Were you able to sign in to the Windows Live application using a different email address? If yes, what email address did you use?
- Were you able to successfully clear cache and history of visited websites on your device?
- Were you able to sign in using the WAP version of Windows Live Mobile?
- What is the exact error message you are getting?
- What specific HTC device are you using?
Please do write us back, when any of the steps worked for you so that we may share them with other customers.
We appreciate your continued support as we strive to provide you with the highest quality service available. Thank you for Windows Live Mobile. We look forward to hearing from you soon.
Sincerely,
Joan
Windows Live Mobile Technical Support
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You can find recent developments on Windows Live Mobile at our Team blogs:
Life With Mobile: http://lifewithmobile.spaces.live.com/
It's All Mobile: http://itsallmobile.spaces.live.com/
Windows Live Mobile also has comprehensive online help available to you. For more information on the current features and functions, click on the "Help" link found at any MSN or Windows Live Mobile page, or go directly to: http://help.live.com/help.aspx?project=MSN_Mobilev1
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--- Original Message ---
From : JB
Sent : Wednesday, August 29, 2007 11:57:15 PM UTC
To : MOBIL.BRWS.NA.US.EN.MSF.SEA.TS.T01.RTG.00.EM
Subject : Windows Live Mobile:.Live service issues usin
Service:
Windows Live Mobile
What type of problem do you have?
.Live service issues using installed client application
Full Name:
JB
What e-mail address would you like a response sent to?
Primary e-mail address/member ID associated with the account you are inquiring about:
Be specific when describing your problem. The details that you include enable us to promptly send you the most likely solution to your issue.
I have a pocket pc made by HTC, model is Tytn. I am a Cingular subscriber in LA.
I have been using my PPC with windows mobile live 6 to access my hotmail account for the last year with no problem.
Just yesterday I installed an OFFICIAL WINDOWS MOBILE 6 rom that is the latest update from HTC for my phone. After instalation I could no longer sync Mobile live with my hotmail inbox as before. However, I can connect to my Live messenger from the same phone. When I try to sync my mobile live client with my hotmail inbox, I get an error message thats states, "email server did not respond, sync has failed". I then tried to connect with my wifes hotmail live account and had no problems at all. ThenI tried reconecting with my hotmail info and I got the same error message and the sync attempt with my hotmail inbox failed again.
This doews not make sense. I can sync with my wifes account, but cannot sync with my hotmail account. Why can I not sync to my hotmail inbox with mobile live, but I can sync to Mobile live messenger? Why does my hotmail live account work on the PC, but not on my phone? Why did it work the other day seamlessly, but not now after upgrading to a newer Official Windows Rom. Do you guys need to reset my hotmail account? I have also reinstalled the old rom and I still have the same problems.
Please solve my issue.. I depend on my mobile email retrieval from my phone for my job and at this point I am losing money and clients since I cannot use my email on my phone.
What type of device do you have?
Pocket PC
Who is the manufacturer of your device?
Other
What type of subscription to Windows Live Mobile do you have?
I have a Windows Live or MSN Mobile subscription
How did you reach us?
Other
Who is your service/carrier provider?
AT&T / Cingular
Hello JB,
Thank you for writing back. My name is Raymond and I am sorry for the delay in response.
The Product Team is now investigating on the issue. There is no definite time when it will be resolved. Will give an update as soon as it becomes available.
Thank you for your continued patience.
Sincerely,
Raymond
Windows Live Mobile Technical Support
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--- Original Message ---
From : JB
Sent : Friday, August 31, 2007 8:16:58 AM UTC
To : "Microsoft Customer Support"
Subject : RE: SRX1043104557ID - Windows Live Mobile:.Live service issues usin
Lets back up here. This same device was working fine with my current hotmail account just a few days ago. All I did is reflash to a new Official, HTC, Microsoft windows mobile 6. I also flashed back to the version that worked and it still is not working... Maybe my account info is corrupt living on your particular server. How about just resetting my account, I bet it would start working again.
How about your customer service department live up to the enormous reputation that is Microsoft, and give me a call to help me work out this problem.
My number is.... XXX-XXX-XXXX
JB
--------------------------------------------------------------------------------
From: [email protected]om
To:JB
CC:
Subject: RE: SRX1043104557ID - Windows Live Mobile:.Live service issues usin
Date: Fri, 31 Aug 2007 04:48:58 +0000
Hello JB,
Thank you for writing back to Windows Live Mobile Technical Support. My name is Joan. I understand that you are still having issues in synchronizing your Windows Live Hotmail account on HTC device. You mentioned that your wife could sync her Windows Live Hotmail account using the same device. I appreciate that you have taken the time to write to us regarding this.
JB, we received feedback from a few customers experiencing similar issues when synchronizing Windows Live Hotmail on HTC device. We are currently looking into the reason why this is occurring, and our product team is engaging additional resources to locate and isolate the exact server that is causing the issue.
The details you included in your email will be very helpful to our investigation. I will be forwarding it to our product specialists for inclusion to the analysis of this case. They will be getting back to you once an update becomes available.
At this time, there is no definite timeframe for a resolution yet. However, we wanted to let you know that this is definitely our top-most priority. Thank you for your patience.
We appreciate your continued support as we strive to provide you with the highest quality service available. Thank you for using Windows Live Mobile.
Sincerely,
Joan
Windows Live Mobile Technical Support
---------------------------------------------------------------------------------------------
You can find recent developments on Windows Live Mobile at our Team blogs:
Life With Mobile: http://lifewithmobile.spaces.live.com/
It's All Mobile: http://itsallmobile.spaces.live.com/
Windows Live Mobile also has comprehensive online help available to you. For more information on the current features and functions, click on the "Help" link found at any MSN or Windows Live Mobile page, or go directly to: http://help.live.com/help.aspx?project=MSN_Mobilev1
--------------------------------------------------------------------------------
--- Original Message ---
From : "JB"
Sent : Thursday, August 30, 2007 8:56:13 PM UTC
To : "Microsoft Customer Support"
Subject : RE: SRX1043104557ID - Windows Live Mobile:.Live service issues usin
Ok... I am very frustrated that nothing has solved my issues with MY ACCOUNT.
Here are the answers to your questions. I'm hoping you can solve my issue.
- Did changing your display picture work?
No. I even changed it to a blank picture as well as a default pic.
- Were you able to sign in to the Windows Live application using a different email address? If yes, what email address did you use?
Yes I was. Like I said in my initial email, I can sign in and syncronize to my wifes hotmail account inbox no problem.
- Were you able to successfully clear cache and history of visited websites on your device?
Yes I was succesful doing that.
- Were you able to sign in using the WAP version of Windows Live Mobile?
Yes I was.
- What is the exact error message you are getting?
"Syncronization failed. Unable to syncronize inbox. Server did not respond."
- What specific HTC device are you using?
HTC Tytn. Same device as the cingular 8525. I have now tried 3 different roms.. 2 of which used to work with the windows live client before. Current rom is the latest from the HTC website.
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I had a problem with live when I first went to WM6, a while ago now, that sounds similar to the problems being experienced here. My solution was to log into hotmail / live on a PC and update my passport account. I attributed this to maybe an old account.
Well... I gotta hand it to ya... I went into my setting page for my live account and changed my id and password for my live account and that fixed it... I find it pretty interesting that Microsoft had no idea, or they just didn't Giva F-ck.
Thanks...
JB
Hi.. I found this morning that i dont have anymore contacts on my msn list?!?! Read on some forums this can be cause by msn servers going down or hacking!! Anyone else having this problem today?
davidaryan said:
I had a problem with live when I first went to WM6, a while ago now, that sounds similar to the problems being experienced here. My solution was to log into hotmail / live on a PC and update my passport account. I attributed this to maybe an old account.
Click to expand...
Click to collapse
THat still doesn't work for me. There is no solutions, and I have tried what the MSFT people have suggested to no avail.
I wanna throw this tmobile dash out the window.
sync failure gave me the code a few times 84de0a10
shouldibuy said:
THat still doesn't work for me. There is no solutions, and I have tried what the MSFT people have suggested to no avail.
I wanna throw this tmobile dash out the window.
sync failure gave me the code a few times 84de0a10
Click to expand...
Click to collapse
look at the signs! why would you wanna trash your dash??? its not hardware, its M$. Doesnt matter what phone you have, becuz its M$ thats having the issue with there servers. I'm also experiencing problems with windows live as well and i have the 8525!
Any updates? i'm having the same isue: Cannot retrieve mail..
speedfight said:
Any updates? i'm having the same isue: Cannot retrieve mail..
Click to expand...
Click to collapse
I had the same issue... It is known to M$. The solution I found was reinstalling WLM Live. If you do, make sure you uninstall it first thru active sync.
Pumpiron579 said:
I had the same issue... It is known to M$. The solution I found was reinstalling WLM Live. If you do, make sure you uninstall it first thru active sync.
Click to expand...
Click to collapse
Unfortunatly that doesn't work for me, have tried 4 different versions and everytime the same problem.
If I Sign in with an other account the e-mail syncs correctly!
On my old Wizard it worked always, so it's very strange.
[email protected]_4ngel said:
Hi.. I found this morning that i dont have anymore contacts on my msn list?!?! Read on some forums this can be cause by msn servers going down or hacking!! Anyone else having this problem today?
Click to expand...
Click to collapse
Exactly the same happened to me yesterday.
Try going to your windows live account from your computer. Then change your password and add or change your windows live ID. This worked for me and I had the same problems.
JB
does anyone know how to configure windows mobile 6.0-6.1 to connect with my websites email?i have spent hours trying to find out. other than an exchange server is there a way?
You need to tell us what type of email, it is most likely a POP account, so grab the details from your providers and just add them in one at a time in the accounts panel on your device.
i am new to the 'website' stuff, so i am not sure. I just started it a couple weeks ago. in my outlook on my PC, under accounts, it says MAPI. Outlook on PC connected perfectly, but when i use outlook on hermes, it says i need to put in settings manually.
Okay what you need are basically the following details:
username
password
pop server name
smtp server name
The above details you need to setup a basic mail account however look at your PC outlook account connection and copy those exactly.
More assistance here: http://pdaphonehome.com/forums/ppc-6700-xv6700/91866-email-account-setup-wm6.html
Hi James,
Thank you for contacting us at Microsoft Office Live Support regarding your Microsoft Office Live account.
My name is M. Srinivas and I have created the Service Request # 105892****, for this case.
I understand that you want to configure your Microsoft Office Live account on your Windows Mobile version 6, to send and receive emails and you need to incoming and outgoing server information. I comprehend your concern and realize how this is important for you.
I regret update you that with the current version of Microsoft Office Live we do not support synchronization of Microsoft Office Live account on Windows Mobile of any version. This concern is with our Product Development Team and they are working diligently on this.
Alternatively, you cannot synchronize your Microsoft Office Live account with the Windows Mobile, however, you may sign-in to your account and view your emails. Still, there is a condition, that the internet speed and the Windows Mobile settings should match the system requirements of Microsoft Office Live.
For more information about system requirements you may visit the link as mentioned below:
http://smallbusiness.officelive.com/Support/SystemRequirements
mrxroe said:
Hi James,
Thank you for contacting us at Microsoft Office Live Support regarding your Microsoft Office Live account.
My name is M. Srinivas and I have created the Service Request # 105892****, for this case.
I understand that you want to configure your Microsoft Office Live account on your Windows Mobile version 6, to send and receive emails and you need to incoming and outgoing server information. I comprehend your concern and realize how this is important for you.
I regret update you that with the current version of Microsoft Office Live we do not support synchronization of Microsoft Office Live account on Windows Mobile of any version. This concern is with our Product Development Team and they are working diligently on this.
Alternatively, you cannot synchronize your Microsoft Office Live account with the Windows Mobile, however, you may sign-in to your account and view your emails. Still, there is a condition, that the internet speed and the Windows Mobile settings should match the system requirements of Microsoft Office Live.
For more information about system requirements you may visit the link as mentioned below:
http://smallbusiness.officelive.com/Support/SystemRequirements
Click to expand...
Click to collapse
lol you dont need to pester M$ about this it sounds like they didnt understand the issue anyway.
First thing to do is to take a look at the settings under your account in outlook (on your PC).
As the post said above you need the username, password and the incoming/outgoing server addresses.
on your device go into messaging>menu>options>New Account....
fill in the details it requests and also how often you wish it to check for new mail. Its a pretty simple process dude
the problem is i dont know incoming/outgoing server. IT IS NOT IN MY SETTINGS. If i double click my account settings, it gives me the 'outlook connector'. the ONLY info under settings for this account is under 'type' it says 'MAPI'. there are NO other settings, no way to see incoming outgoing server addresses. This is a Microsoft hosted website, hence their reference of my "Microsoft Office Live account". so it connects with outlook connector. WHICH i cannot get for WM6. please if YOU don't understand the problem don't flame for me being ignorant.
hahahha......hahaha, way too funny.
anyway, i've never heard of this office live mail thingy, so i did a little looking around about it on google, interesting stuff. all i can suggest is to use windows live and try and see if you can sign in and sync ur email with that, cause i suspect that this office live thingy has to be somehow related to windows live.
Mate people are trying to help you not flame you. I can see this is frustrating you so what you need to do is get the details from your provider. Who are they? If you put your providers name down somebody might be up to the challenge to working this out for you OR maybe even have the same provider thus can assist you.
You just need to gather some information then people can make a better and informed decision about what you should do.
MICROSOFT is my PROVIDER......
hence the microsoft office live.....
I believe I have stated this more than once.
and I can log into my mail server using the internet, but I need it to update automatically. And I cant do that with outlook in WM6. It is a situation that would take someone 'in the know', maybe someone who has had this exact problem, and figured a way around it. If someone is smart enough to figure it out, that would be swell too. But most likely it will need to be someone who has faced this problem on their website, and figured a way around it.
To learn more about my 'provider' plz see http://www.officelive.com/
Let's get something clear, you have Microsoft Live account (Hotmail), and you want to make it download emails automatically? If that is the case go back to your Outlook and then go to setting to set the "Sync Option" it is on manual so set it to something you want.
Hi
I've no experience of Office live but there is a thread I have found that may be of use to you. Hope it helps.
http://officeliveblog.spaces.live.com/blog/cns!7A0018FE70A946FB!368.entry
fgs......didnt i say to try live messenger!!!
markafreeman said:
Hi
I've no experience of Office live but there is a thread I have found that may be of use to you. Hope it helps.
http://officeliveblog.spaces.live.com/blog/cns!7A0018FE70A946FB!368.entry
Click to expand...
Click to collapse
Thanks mark, it seems to be what I am looking for. I dont have time to try that right now. But I will very soon. Thanks for all your help guys. Now the only issue is does the 'cooked' ROM I have still have this feature built in lol.
mrxroe said:
Thanks mark, it seems to be what I am looking for. I dont have time to try that right now. But I will very soon. Thanks for all your help guys. Now the only issue is does the 'cooked' ROM I have still have this feature built in lol.
Click to expand...
Click to collapse
I have a live Office Basics account with a web page and 3 e-mail adddresses and have not been able to get my phone's Live messenger to receive or send my e-mails. When Live Office first came out, You were able too send and recieve e-mails with your phone, but they changed servers and is a NoGo as of right now. I am 99% sure with Windows Mobile 7, they will integrate it.
ugh... figures
Today MS finally turned on Exchange ActiveSync for Live accounts (hotmail.com, live.com addresses).
I've got the settings exactly as shown in the link, but when I get to the screen that says "Select the data to synchronize with the Exchange Server" (mail, contacts, calendar), it fails when I hit "Finish Setup". I get a "Failed to create the account. Please try again later." error.
Anybody get this to work? According to Mary J Foley, it works for some:
According to Microsoft, the “Hotmail team will add Android to list of supported devices in the coming months after testing is completed.” Access from Android 2.1 is not currently supported due to known client issues on Android 2.1, Microsoft officials said. However, “(t)here are users successfully syncing from Hotmail via the default application or the Touchdown application on Android 2.2,” the Sofites added.
Click to expand...
Click to collapse
Trying to see if it's my account that isn't working right, if I'm doing something wrong, or if the Evo's email client just doesn't work with this properly.
Thanks.
isnt working for me either.
I also tried a couple different hotmail accounts.
I am going to try it on my old winmo phone to hopefully get the account created, then try to connect on android.
I dug around the net, and the problem sounds like it's HTC's mail client. I opened a ticket.
Is the 2.2 google client available anywhere to try? Is that a google app specifically, or part of AOSP?
Found a thread. The apk in the first post works.
Got an Omnia 7 today, but I cannot setup my exchange account as I need to import the certificate for my server (small business server 2008).
Previously, I have done this by connecting my phone to a PC using Mobile Device Centre and running the Install Certificate program on the server - quite painless.
However the Omnia doesn't connect to Windows Mobile Device Centre, therefore I cannot connect to run the cert installation - and therefore cannot access my email.
Anyone know how I would go about getting the certificate onto the handset?
Do you have another mail account other than the exchange account already set up on the device?
If so, I think the solution is to mail the certificate and add it that way. See this link too as someone was having issues with the cert and synchronisation. http://social.answers.microsoft.com...7/thread/bf9240a9-a388-4cb7-bf6d-8966ddae7707
I have yet to go down this route. My hardware at home is having issues with SBS so I'm going down a hosted option route till I can sort it
Hello,
Well, I think I should start with the basics. I Have a Sprint HTC Touch Pro 2, with WM 6.5 and a few tweaks and add ons but still with the default ROM. I could update but simply have not really had the courage to test the idea of updating the rom with one of the many possibilities out there.
Now, I also have my own domain names, one of which is my contact email for xda-developers.com. Of the two domains, we'll simply call them Domain1 and Domain2, Domain1 expired on Feb 11, due to a delay in funds to renew my registration. Given the economy i don't believe anyone should be surprised, however I have quite a few email addresses attached to this domain and thus planned and did renew my registration. For about two weeks the domain was non functioning, as Network Solutions re-routed the DNS to point to their internal "Domain Expired" page, as opposed to my actual web hosting service. This is not new, I've dealt with it before. Now, early Thursday morning, I made a payment to renew the registration. By this morning, My home PC using Thunderbird & Firefox was able to receive emails from all addresses associated with Domain1.com, and I was able to browse to this Domain for the website.
However, currently my HTC TP2, which is configured to manage all of my emails for this domain, cannot communicate with the server, and Opera still redirects me to the Network Solutions "Domain Expired" page. I believe this is due to some "DNS Cache" that still remembers the redirect DNS for Domain1.com as opposed to the actual DNS for the domain as it should be. However, I cannot simple go to a windows command prompt and clear the DNS cache as I can on XP. So, any suggestions on how to tell my phone to re-lookup the DNS address for the Domain1.com emails and website would be GREATLY appreciated. I mean, this should be a part of the INternet and if my home Desktop was able to browse to my website after i've renewed the domain registration, my phone's browser should do the same.
Thanks for the help,
Jaeden "Sifo Dyas" al'Raec Ruiner