I am trying to help my uncle who has been having trouble with his T989D phones. He has tried two and is getting frustrated because the phone can die right to shutting itself off very fast. He has said right from taking it off the charger it can be dead in a 10 minute phone call.
This has been the same on two different stock unrooted Telus phones. What could cause this.
The only thing I notice from telephone support is that the phone never goes to sleep. But I am not in a position to be in person and have to talk someone who is so not that computer literate to checking stuff.
I have a better battery stats file but other then never sleeping it isn't from a time when it died in ten minutes.
shadowofdarkness said:
I am trying to help my uncle who has been having trouble with his T989D phones. He has tried two and is getting frustrated because the phone can die right to shutting itself off very fast. He has said right from taking it off the charger it can be dead in a 10 minute phone call.
This has been the same on two different stock unrooted Telus phones. What could cause this.
The only thing I notice from telephone support is that the phone never goes to sleep. But I am not in a position to be in person and have to talk someone who is so not that computer literate to checking stuff.
I have a better battery stats file but other then never sleeping it isn't from a time when it died in ten minutes.
Click to expand...
Click to collapse
It's not even possible to die in 10 minutes when fully charged. Bad battery, probably
Sent from my SAMSUNG-SGH-I727 using Tapatalk 2
xcrazydx said:
It's not even possible to die in 10 minutes when fully charged. Bad battery, probably
Sent from my SAMSUNG-SGH-I727 using Tapatalk 2
Click to expand...
Click to collapse
That is what I have been told though, I just wish I could actually get face time with the phone for a extended time to figure it out but can't.
Bad battery was my first idea before but when it kept happening with the replacement, it has to be something else.
Also apparently the phone stays at 100% for the most part until it dies.
shadowofdarkness said:
That is what I have been told though, I just wish I could actually get face time with the phone for a extended time to figure it out but can't.
Bad battery was my first idea before but when it kept happening with the replacement, it has to be something else.
Also apparently the phone stays at 100% for the most part until it dies.
Click to expand...
Click to collapse
When he gets replacements, is he getting everything? New battery, new charger, and new phone?
Sent from my SAMSUNG-SGH-I727 using Tapatalk 2
Yes, but he uses multiple chargers depending on being home or in his truck. The other chargers have been used before on a I9100 with no problems.
These phones seem to be picky with chargers, sometimes. I only use stock that came with it.
Take the phone back again or get a whole different one
Sent from my SAMSUNG-SGH-I727 using Tapatalk 2
xcrazydx said:
When he gets replacements, is he getting everything? New battery, new charger, and new phone?
Sent from my SAMSUNG-SGH-I727 using Tapatalk 2
Click to expand...
Click to collapse
This! When you get a replacement phone (in the mail at least) you just get the phone, and have to swap your battery into it (back when I had my Dash replaced I even had to swap the battery cover!) If he is still using the battery from the original phone then that would be the best place to start.
Related
Whats the best excuse to tell the sprint store to get a replacement phone
Why do you need one? Most stores will test the phone and if they cannot find anything wrong they won't replace it for no reason.
daproblem18 said:
Whats the best excuse to tell the sprint store to get a replacement phone
Click to expand...
Click to collapse
If you have insurance, break the screen =)
My battery only last at most 2 hours and that idle and it takes like 3 hour to be fully charged and now today my screen is freezing bad
I have insurance and everything
daproblem18 said:
My battery only last at most 2 hours and that idle and it takes like 3 hour to be fully charged and now today my screen is freezing bad
Click to expand...
Click to collapse
Looks like an excuse right there...
jhayes said:
Looks like an excuse right there...
Click to expand...
Click to collapse
Unless he is rooted, and jacked up his ROM.
Just drop it in the toilet.
Don't drop it in the toilet, you'll have to pay the deductible insurance doesn't cover water damage
Sent from my PC36100 using XDA App
Don't break it or drop it in the toilet...that will cost you $100 in deductable. If the problems you are having are legitimate that should be enough to get you a replacement phone.
I usually don't condone lying to get something (but seeing as your problem is a pretty big one); but if they tell you no, tell them that after it has been charging all night it gets so hot you almost need an oven mit to pick it up. You tried different cords and the battery out of your friend's EVO and it did the same thing. So you think it has something to do with the phone.
Before you take it in, use an RUU and put back on an official rom. If you used Unrevoked Forever, use the S-On tool too. For one, you can see if it's caused by a bad rom. Also, they can't ***** about you rooting your phone.
Also, try wiping your battery stats, just in case.
Edit: also try their battery recalibration thing. Drain the battery, fully charge it, unplug it and charge it until the light is green. Unplug and plug the cord back in until it goes green three or four more times. Then turn it on and charge for another few hours.
don't forget to do the hokie pokie and swing a dead cat by it's tail while you wait for the battery to charge!
my brother's evo was working fine early in the morning a couple of days ago and he came back a few hours later and it was completely dead. refuses to take a charge and I've tried troubleshooting it all the way down. I'm at a total loss. I've tried leaving the battery out for 30 minutes and still no dice. I've managed to get it to flash the white evo 4g screen for a second a couple of times. any ideas on next steps?
Leave it on the charger for a few hours, see if that works. If not, the battery got too discharged to receive a charge, in which you just take it to your sprint store and they'll jump the battery.
Ugh. The repair stores are almost an hour away. Thanks for the advice anyway. Does this happen a lot on the evo?
Sent from my SPH-D700 using XDA App
contradude said:
Ugh. The repair stores are almost an hour away. Thanks for the advice anyway. Does this happen a lot on the evo?
Sent from my SPH-D700 using XDA App
Click to expand...
Click to collapse
I've seen it happen a lot here from members of xda. Once it gets too low, wont charge
Sent from "The EVO" using XDA Premium
contradude said:
Ugh. The repair stores are almost an hour away. Thanks for the advice anyway. Does this happen a lot on the evo?
Sent from my SPH-D700 using XDA App
Click to expand...
Click to collapse
My evo is having the exact same issue! last night it was on my dresser, then I guess the battery died, it went off. when I put it on the charger I get no lights or anything on the phone. I tried to turn it on while on the charger no luck, a few times it flashed the white screen for about 5 secs then cut off. the charger is fine because it charged my wifes evo shift. I left the battery out all night last night and tried to put it in and charge this morning nothing! I am going to try and get another battery from sprint a little later today and I hope that is the only issue, because this thing died out of nowhere!
Gargamel301 said:
My evo is having the exact same issue! last night it was on my dresser, then I guess the battery died, it went off. when I put it on the charger I get no lights or anything on the phone. I tried to turn it on while on the charger no luck, a few times it flashed the white screen for about 5 secs then cut off. the charger is fine because it charged my wifes evo shift. I left the battery out all night last night and tried to put it in and charge this morning nothing! I am going to try and get another battery from sprint a little later today and I hope that is the only issue, because this thing died out of nowhere!
Click to expand...
Click to collapse
As previously stated, take battery to Sprint store and have them reinitialize/jump it so it will again take a charge.
SteveGrandRapids said:
As previously stated, take battery to Sprint store and have them reinitialize/jump it so it will again take a charge.
Click to expand...
Click to collapse
Hope your right, on my way out the door now.
Results - Ok good and bad news
Ok so after dropping it off for 2 hours, I go back and my phone is on charged at about 70%. the guy says they did not find anything wrong, they plugged it in and it charged. They also said the battery did not pass some test so they reccommended me get a new battery.
BUT he said they could not check it further because it was rooted. The one thing I was worried about was them finding out it was rooted, but I could not get any power to it, to unroot it. I just hope if something goes wrong and I put the stock ROM back on, they accept it (I hope it does not have to happen)
So I did not have to pay anything, got the phone working again, but they told me they could not find anything wrong, which makes me nervous because it will probably happen again. I know it did not just start working once they plugged it up, because I tried many different ways to charge it, and got nothing. I'm thinking someone jumped the battery like you said, but did not say anything, because I know it was not working for me, I have it charging now on my CPU, which it was not doing before I took it in. but it works so Im cool with that. Just home that root thing does not stay on my file.
That's funny . . . I would not have let them have the phone if I took it in . . next time, go to different store and just hand them the battery . . . as for them knowing about it being rooted, deny, deny, deny . . . hopefully, the battery is ok now . . .
Took it to a sprint store finally and my battery had randomly died. They ordered a replacement that should be in today so I'll let everyone know if that fixes it
Sent from my SPH-D700 using XDA App
contradude said:
Took it to a sprint store finally and my battery had randomly died. They ordered a replacement that should be in today so I'll let everyone know if that fixes it
Sent from my SPH-D700 using XDA App
Click to expand...
Click to collapse
Are batteries covered under the warranty that Sprint offers or even under the manufacturer's warranty? It hasn't been a year yet...
My battery started charging again!! I put it in the freezer for about 15-20 minutes, stuck it back on the phone, then it started charging again. After it's fully charged, I'm gonna do a nandroid backup just in case.
unknown_owner said:
Are batteries covered under the warranty that Sprint offers or even under the manufacturer's warranty? It hasn't been a year yet...
Click to expand...
Click to collapse
They said my battery's casing was distended somehow so they'd get me a replacement. Don't know who's covering it but I'm happy
Sent from my SPH-D700 using XDA App
My wife is on vacation driving down to MS (from WV) and her phone died.
She was talking on it and co-pilot was running and then the phone shut off.
She couldn't reboot it, it would boot, then try and reboot and make a vibrate pattern like "beeeeeeppp beep beep" repeatedly and never boot. I told her (on the phone) that it might be that her battery was just dead.
So i had her turn the phone off and then put it on the charger.
Well, it's 10 hours later on a charge and the same thing is happening. She can't boot, she can't get into recovery, when she does the 3 finger salute the same thing happens....the vibration pattern.
She's been running aristodemos without problems up until now.
What do you think could be the problem? Battery? Charging port dead?
She said she's going to find an AT&T store while she's down there and tell them that her phone won't charge...could they charge her battery for her.
What do you think? Should we wait until she's back here and just put my battery in the phone? I ask because I don't want them to figure out that she's rooted and not help her.
rpavich said:
My wife is on vacation driving down to MS (from WV) and her phone died.
She was talking on it and co-pilot was running and then the phone shut off.
She couldn't reboot it, it would boot, then try and reboot and make a vibrate pattern like "beeeeeeppp beep beep" repeatedly and never boot. I told her (on the phone) that it might be that her battery was just dead.
So i had her turn the phone off and then put it on the charger.
Well, it's 10 hours later on a charge and the same thing is happening. She can't boot, she can't get into recovery, when she does the 3 finger salute the same thing happens....the vibration pattern.
She's been running aristodemos without problems up until now.
What do you think could be the problem? Battery? Charging port dead?
She said she's going to find an AT&T store while she's down there and tell them that her phone won't charge...could they charge her battery for her.
What do you think? Should we wait until she's back here and just put my battery in the phone? I ask because I don't want them to figure out that she's rooted and not help her.
Click to expand...
Click to collapse
Sounds like what happened to my cousin's Note. I tried to root it and it did 3 beeps and boot loop. It might need recovery. If a nandroid is available on her phone then she needs to restore it if possible. If not, recovery via Kies is the next option. Unfortunately, Kies wipes everything.
Sent from my SAMSUNG-SGH-I747 using xda premium
Apocalypse487 said:
Sounds like what happened to my cousin's Note. I tried to root it and it did 3 beeps and boot loop. It might need recovery. If a nandroid is available on her phone then she needs to restore it if possible. If not, recovery via Kies is the next option. Unfortunately, Kies wipes everything.
Sent from my SAMSUNG-SGH-I747 using xda premium
Click to expand...
Click to collapse
She can't get to recovery so how is she going to get to a nandroid backup?
How could she use kies if the phone won't even boot? Not understanding.
rpavich said:
She can't get to recovery so how is she going to get to a nandroid backup?
How could she use kies if the phone won't even boot? Not understanding.
Click to expand...
Click to collapse
Sorry, I missed that somehow. A new battery might be worth a shot. Try yours when she gets back. AT&T will get another battery and see if it works.
It sounds more like a hardbrick. I hope it's not.
Sent from my SAMSUNG-SGH-I747 using xda premium
Do you know if she can get into download mode?
Sent from my Transformer Prime TF201 using XDA Premium App
rail205 said:
Do you know if she can get into download mode?
Sent from my Transformer Prime TF201 using XDA Premium App
Click to expand...
Click to collapse
I don't think so...I'm not sure why but when she tries, nothing happens. I'm coaching her remotely so It could be that she's just not doing it right or that the battery won't even get her to that point....i'm not sure why but at this point, she can't.
If she could...we'd be in good shape, I'd have her wipe the phone and start over.
I'm not sure whether I should tell her to hold off until she gets home to try my battery or go to the ATT store...I'd hate for them to put a new battery in and have it do something that shows that it's running a leaked rom and rooted....though I'm not sure what they'd do.
Would they just tell her to go away or would they note it on the account like we were somehow not entitled to warranty assistance even if we put it back to stock?
rpavich said:
I don't think so...I'm not sure why but when she tries, nothing happens. I'm coaching her remotely so It could be that she's just not doing it right or that the battery won't even get her to that point....i'm not sure why but at this point, she can't.
If she could...we'd be in good shape, I'd have her wipe the phone and start over.
I'm not sure whether I should tell her to hold off until she gets home to try my battery or go to the ATT store...I'd hate for them to put a new battery in and have it do something that shows that it's running a leaked rom and rooted....though I'm not sure what they'd do.
Would they just tell her to go away or would they note it on the account like we were somehow not entitled to warranty assistance even if we put it back to stock?
Click to expand...
Click to collapse
They might report it, but when I had a hardbrick on my Atrix, I took it there. They didn't report it. If all else fails, report it lost and get another one. The best way to know is wait for her to get back.
Does the phone even turn on for a split second?
Sent from my SAMSUNG-SGH-I747 using xda premium
Apocalypse487 said:
They might report it, but when I had a hardbrick on my Atrix, I took it there. They didn't report it. If all else fails, report it lost and get another one. The best way to know is wait for her to get back.
Does the phone even turn on for a split second?
Sent from my SAMSUNG-SGH-I747 using xda premium
Click to expand...
Click to collapse
It turns on but tries to boot....black screen and vibrations is all that happens. When that has happened to my phone I just recovered it so I'm not sure why hers isn't recoverable...operator error or it's just bricked.
I guess I'll just tell her to wait until she gets back unless someone has a better idea.
rpavich said:
It turns on but tries to boot....black screen and vibrations is all that happens. When that has happened to my phone I just recovered it so I'm not sure why hers isn't recoverable...operator error or it's just bricked.
I guess I'll just tell her to wait until she gets back unless someone has a better idea.
Click to expand...
Click to collapse
If it turns on even for a second there might be a good chance to save it. Best thing to do is to wait. You can probably recover it using odin. My cousin's Note did that too, but he got lucky. I managed to fix it using Kies. I hope it works out.
Sent from my SAMSUNG-SGH-I747 using xda premium
I went camping and my battery drained all the way to 0v. Had the same symptoms. I bought the charger with battery kit from samsung for 30 bux. Fixed it and fixed the original dead battery. The phone wouldnt charge the dead battery but the external stand alone charger did.
Sent from my SAMSUNG-SGH-I747 using xda premium
escocrx said:
I went camping and my battery drained all the way to 0v. Had the same symptoms. I bought the charger with battery kit from samsung for 30 bux. Fixed it and fixed the original dead battery. The phone wouldnt charge the dead battery but the external stand alone charger did.
Sent from my SAMSUNG-SGH-I747 using xda premium
Click to expand...
Click to collapse
You can get 2 batteries and charger for $24. It's on Amazon
Sent from my SAMSUNG-SGH-I747 using xda premium
escocrx said:
I went camping and my battery drained all the way to 0v. Had the same symptoms. I bought the charger with battery kit from samsung for 30 bux. Fixed it and fixed the original dead battery. The phone wouldnt charge the dead battery but the external stand alone charger did.
Sent from my SAMSUNG-SGH-I747 using xda premium
Click to expand...
Click to collapse
Are you saying that your phone won't charge now? You have to take the battery out? Or are you saying that once you got it above 0v then you were back to normal?
OK.....situation solved!
Here is what happened:
She was using Co-Pilot and talking on the phone with the phone plugged into the charging jack in the car. It wasn't charging fast enough to keep up with usage, so it went dead dead dead.
So after she hooked it up to the charger...it still didnt' charge fast enough to get enough charge in the phone to enter recovery.
She got to the motel, plugged it in and left it overnight. Rebooted into recovery this morning and did a factory wipe and all is well.
Thanks for the help guys.
The phone was unable to charge it. The stand alone battery charger could. I just dont let it go zero anymore
Sent from my SAMSUNG-SGH-I747 using xda premium
rpavich said:
OK.....situation solved!
Here is what happened:
She was using Co-Pilot and talking on the phone with the phone plugged into the charging jack in the car. It wasn't charging fast enough to keep up with usage, so it went dead dead dead.
So after she hooked it up to the charger...it still didnt' charge fast enough to get enough charge in the phone to enter recovery.
She got to the motel, plugged it in and left it overnight. Rebooted into recovery this morning and did a factory wipe and all is well.
Thanks for the help guys.
Click to expand...
Click to collapse
Good to hear. Keep a spare battery as back up I guess.
Sent from my SAMSUNG-SGH-I747 using xda premium
Hello Everyone,
I am a noob on XDA, Please correct me if i have posted in the wrong forum. I bought a new nexus 7 16gb, for some reason when the battery is around 25-30% the tablet turns off itself. Its not shutdown its like pulling the battery of a phone thats on. The only way to start it is by connecting the charger.
Has anyone else experienced this issue?
I am on the stock rom NOT rooted
Thanks
steve_togo said:
Hello Everyone,
I am a noob on XDA, Please correct me if i have posted in the wrong forum. I bought a new nexus 7 16gb, for some reason when the battery is around 25-30% the tablet turns off itself. Its not shutdown its like pulling the battery of a phone thats on. The only way to start it is by connecting the charger.
Has anyone else experienced this issue?
I am on the stock rom NOT rooted
Thanks
Click to expand...
Click to collapse
Have you charged the device to 100% yet? I would do that, leave it charging for an hour after it shows 100% then use it till it dies. Rinse and repeat.
Sent from my SCH-I535 using Tapatalk 4
highfigh said:
Have you charged the device to 100% yet? I would do that, leave it charging for an hour after it shows 100% then use it till it dies. Rinse and repeat.
Sent from my SCH-I535 using Tapatalk 4
Click to expand...
Click to collapse
Yes I have charged it 100% multiple times, The only difference is i use a sammy charger that outputs 0.7 amps once in a while. I dont suspect the charging thing to do this.
Are you getting normal use out of a charge? How much screen time in one charge?
Sent from my SCH-I535 using Tapatalk 4
steve_togo said:
Yes I have charged it 100% multiple times, The only difference is i use a sammy charger that outputs 0.7 amps once in a while. I dont suspect the charging thing to do this.
Click to expand...
Click to collapse
Like Highfigh suggested check how long you can run on a full charge. If you get some good hours in then maybe the battery % is not reporting back properly. A reset/restore could possible resolve that issue.
I believe I am getting pretty good charge. I will try once again, I was thinking this might be something with stock rom and hence I posted it online. Thanks every one for the help
Sent from my Nexus 7 using Tapatalk 2
and one more self-turning-off nexus 7 hd
steve_togo said:
I bought a new nexus 7 16gb, for some reason when the battery is around 25-30% the tablet turns off itself. Its not shutdown its like pulling the battery of a phone thats on. The only way to start it is by connecting the charger.
Has anyone else experienced this issue?
I am on the stock rom NOT rooted
Click to expand...
Click to collapse
exactly the same story here. in my case it's not so easy to turn it on. it would seem like the device is completely discharged, even if it just showed some 40 % battery left. i have to wait several hours to even try to bring it back to recovery mode. very long press does nothing. it happened couple of times already. very annoying with such seemingly superb tablet. i'm not living in the us of a, so no quick replacement for me
That's bad I can turn on mine in a few minutes. Again mine happens very rarely. I also get an excellent battery life. How long does yours go on a charge.
I would also like to know if there is any kind of Logs that we can look at. It's getting irritating, did you try rooting your device to see if that might fix the problem.
Sent from my Nexus 7 using Tapatalk 2
I got the same problem recently, I think it was after the last update on the firmware. Everytime the battery reach around 35% it just went off.
So my phone was at full charge. Took it off the charger and ate dinner. I was not using my phone and noticed it was extremely hot. Battery was down to 40 percent in less than an hour. I reboot phone thinking it was a wake lock issue. Phone battery dies and drains to 0 percent. I had to plug it into a charger in order to turn it on. From here I notice that the phone gets extremely hot and charges extremely slow. It's been charging for an hour and only 5 percent has been charged. I think maybe it was my ROM or a persisting wake lock. I wipe my phone and clean flash cyanogen. Phone still getting hot and charging extremely slow. Could I possibly have a malfunctioning battery or something?
Sent from my Nexus 7 using Tapatalk
Woke up in the middle of the night after about 4 hours of charging. Battery was at about 40% or so but the phone was the hottest it's ever been. I decided to turn it off and unplug it from the charger. Woke up this morning and it's officially dead dead. The orange/red LED won't turn on when plugged into the charger and I can't turn it on or try to boot into recovery.
I'm going to take it to Costco and see if I can get a replacement since I'm in my 90 day period. This certainly has to be a manufacturer's defect since I did not have water damage, drop my phone, overclock, or anything risky.
Sent from my Nexus 7 using Tapatalk
There have been a few people who have had the same issue. I haven't read of a fix or even what causes it.
Sent from the One and Only
Check and see what is using the battery. A day ago Google play store was the cause of battery drain for a lot of people.
It's not just a One its a tiKtaK One
Well my phone can't even turn on right now - it is literally a dead phone. I'll check one more time before trying to exchange it at Costco. I don't think it's Google play because I did a full wipe and fresh install of Cyanogen. I did not even setup my WiFi and put my phone on Airplane mode while charging. It was still running hot and charging extremely slow.
Cares said:
Well my phone can't even turn on right now - it is literally a dead phone. I'll check one more time before trying to exchange it at Costco. I don't think it's Google play because I did a full wipe and fresh install of Cyanogen. I did not even setup my WiFi and put my phone on Airplane mode while charging. It was still running hot and charging extremely slow.
Click to expand...
Click to collapse
I had this all happen to me a few weeks ago. Was inexplicable. Not sure how it happened while the phone was OFF. Brought into Verizon, they sent me a new one, without much hassle.
dbornack said:
I had this all happen to me a few weeks ago. Was inexplicable. Not sure how it happened while the phone was OFF. Brought into Verizon, they sent me a new one, without much hassle.
Click to expand...
Click to collapse
Just got back from Costco. Got a brand new phone without questions asked. Great service.
This is happening to me again right now..
I'm in luck though, as I'm on a charger and around 50%.. I went from about 100% to 11% in 20 minutes this morning. I've been running SlimKat for about a week now, and have had no issues.
I have no idea why this just pops up at a seemingly random time.
Now, I've wiped the entire phone, installed BoneStock, and it's still persisting.
What can I try to get this fixed?
I've held PWR and Vol+/- to reset the phone.. but this is still occuring.
Anything? Anyone?
dbornack said:
I had this all happen to me a few weeks ago. Was inexplicable. Not sure how it happened while the phone was OFF. Brought into Verizon, they sent me a new one, without much hassle.
Click to expand...
Click to collapse
I'm having a similar issue. I'm worried that I won't have enough battery to return the phone to stock and relock the bootloader, which is what I meant in the other thread when I said unable to return to stock.
sdot_sd said:
I'm having a similar issue. I'm worried that I won't have enough battery to return the phone to stock and relock the bootloader, which is what I meant in the other thread when I said unable to return to stock.
Click to expand...
Click to collapse
Have you tried turning it off and plugging it into a wall outlet for a while?
What recovery are you using?
If I was you, I would probably plug it in with it off, hope that I get enough juice into it over a period of time, that I could flash the full odex stock rom.
The Faux Hboot in my Red Text Hex Edited hboot thread, so that it appears as though it's s-on and locked.
Flash stock recovery and warranty it to HTC. They should just take it apart and put a new battery in and send you the same device back.
Those are pretty much the steps I would take if I was in your shoes.
Hope that maybe that helps a little and that you can get enough of a charge to do so.
santod040 said:
Have you tried turning it off and plugging it into a wall outlet for a while?
What recovery are you using?
If I was you, I would probably plug it in with it off, hope that I get enough juice into it over a period of time, that I could flash the full odex stock rom.
The Faux Hboot in my Red Text Hex Edited hboot thread, so that it appears as though it's s-on and locked.
Flash stock recovery and warranty it to HTC. They should just take it apart and put a new battery in and send you the same device back.
Those are pretty much the steps I would take if I was in your shoes.
Hope that maybe that helps a little and that you can get enough of a charge to do so.
Click to expand...
Click to collapse
OK got it powered off and charging now. I've heard a lot of horror stories about HTCs customer service, any reason you would deal with them directly instead of VZW?
sdot_sd said:
OK got it powered off and charging now. I've heard a lot of horror stories about HTCs customer service, any reason you would deal with them directly instead of VZW?
Click to expand...
Click to collapse
I've heard good things about HTC's Customer service, compared to Verizon's especially.
Not to mention, Verizon will wanna know if you have Insurance, will maybe make you pay a deductible.
Even if they don't, you will likely get a refurbished CLN replacement, which may or may not exhibit it's own issues of some kind.
I would rather have my own device fixed and sent back to me, then receive someone else's fixed device that may have had a bigger issue or stress to parts not yet known.
Just how I feel about it, and I do not much care for Verizon, other then for actual phone service.
You are more then welcome to try your hand with Verizon if you would prefer.
I also have a Blue One, so Verizon wouldn't do much for me...
sdot_sd said:
OK got it powered off and charging now. I've heard a lot of horror stories about HTCs customer service, any reason you would deal with them directly instead of VZW?
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My wife got a DNA with a bad cable and I called htc. They didn't fuss or ask any questions. They took my info and sent a new one. It was much easier than dealing with vzw.
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