Develop Bugs

HTC Artemis freezes or blacks out

Hi,
For two days I have had a serious problem with my HTC P3300 Artemis:
There are actually 3 different things that happen:
1. The phone freezes while working. No idea what causes it. Happened at different occasions.
2. The phone doesn't wake up when I hit the wake-up-button.
3. Often while rebooting the screens whites out or whites out and gets green or purple vertical lines.
In each case only removing the battery helps.
I use Mossisrom as my OS.
Can anybody tell me how to fix the problem? Is it a hardware or software problem? Please help me!!!
mfg
Ilu

iluvatar1 said:
Hi,
For two days I have had a serious problem with my HTC P3300 Artemis:
There are actually 3 different things that happen:
1. The phone freezes while working. No idea what causes it. Happened at different occasions.
2. The phone doesn't wake up when I hit the wake-up-button.
3. Often while rebooting the screens whites out or whites out and gets green or purple vertical lines.
Click to expand...
Click to collapse
I get the problem about waking up too. Sometimes it won't for a while. I leave it a couple of seconds and then try again which usually works.
Have you checked how much free internal memory you have. WM seems to still be very sensitive to low memory.

Hi,
I am rather sure that it's not a memory issue. The system freezes completely, not just for some seconds. I can't call the phone either. I think its either a SW or a HW problem and hoped, someone could tell me what to do.
mfg
Ilu

I can only suggest resetting the ROM back to a standard one and seeing if you still get the problems. If you do, it is probably a hardware problem and you should get the phone replaced.

I had the exact same problem with my P3300. It's a malfunction in the Motherboard. I've called the dutch helpdesk and because a hard reset didn't do much good the PDA was picked up later that day to be sent to Eurotwice, the repair station in Belgium. I got my phone back 2 weeks later, I started it and it froze again! So I immediatly called HTC Netherlands and again, the P3300 was picked up by UPS that afternoon. The second time I wrote a letter to the repair station and sent it with my phone. In another topic on another website I read that some other phone with the same problem had been fixed by replacing the motherboard. I got my phone back today and it works great! It hasn't crashed today, and I have confidence it won't in the future. So my tip to you and anyone who experiences this problem: Call the HTC helpdesk in your country and ask them to sent your PDA to a repair station. It might take a while but they fix it well! By the way, you have 2 years full garantee so it didn't cost me anything! Great service from HTC!

Wow, you had a great experience from HTC . I didn't. I had the exact same problem as posted. HTC claimed I broke the phone myself and wanted to charge me. They claimed something broke behind the screen and that I must've pressed it too hard, despite the screen still being intact. After three months of phone calls to the UK and a lot of empty promises (promised to get a manager to call me back, never got them. promised to discuss with repair dept and call me back, never got them) I finally got my phone back , fixed. No explanation as to why they changed their mind. I had asked them to take a picture for me of what was broken and to how they came to the conclusion that I was the one who broke it. Maybe they were too lazy to do it.

[Q] Anybody from Sweden suppose to get their One X Unit this week?

Im waiting for the mail to drop in so I can go and pick up my phone?
Does the mail work during easter?
Anybody else getting or got theirs today already from Sweden?
Cheers!

Johnny0906 said:
Im waiting for the mail to drop in so I can go and pick up my phone?
Does the mail work during easter?
Anybody else getting or got theirs today already from Sweden?
Cheers!
Click to expand...
Click to collapse
I did a funny think. I choose elgiganten [email protected] It didnt work until the release on 2 april. And then it was all about being able to go a distance. They had it in uppsala so i went stockholm to uppsala and got mine. Unfortunatly i got a used one that someone else had opened so i returned it and got a new one just 20 minutes later :=). So now im almost happy. Just one thing, i dont understand, i cant se 1.26 anywhere on my phone. Only 1.20. sumthing on the software version.
Regards
Baddar

Got my for four days ago . Dont like the phone AT ALL . Hate it. So many problems with the screen and the phone. Many agry users have reported this . See for yourself at Swedroid.se/forum
My screen issue looks like this: http://www.youtube.com/watch?v=sd9OIqm-yWY&feature=youtu.be

Consan said:
Got my for four days ago . Dont like the phone AT ALL . Hate it. So many problems with the screen and the phone. Many agry users have reported this . See for yourself at Swedroid.se/forum
My screen issue looks like this: http://www.youtube.com/watch?v=sd9OIqm-yWY&feature=youtu.be
Click to expand...
Click to collapse
To bad you feel that way. I'm perfactly happy with my phone. It's just plain awsomeness!
And I'm the picky kind of guy but I too had problems with my first device which I turned in and got replaced. But my new one? Just sweet!
On topic I do not think the mailservice work during earster no :/

Aja82 said:
To bad you feel that way. I'm perfactly happy with my phone. It's just plain awsomeness!
And I'm the picky kind of guy but I too had problems with my first device which I turned in and got replaced. But my new one? Just sweet!
On topic I do not think the mailservice work during earster no :/
Click to expand...
Click to collapse
I got my replaced but its the same problem with the new one aswell. Will take contact with HTC after the easter! Will use my SGS I9000 so long till it's been solved That phone is a phone you can trust on in any weather

Seriosly why do I se software version as 1.20... Anyone else in Sweden have this?.. I just saw a screenshot that showed 1.26.. and that is standard.and I don't se any uppdates avalible for my phone.
Also does everyone get a android is upgrading on restart. It says optimizing application x of y... Like it goes through all my apps n optimezes them everytime I restart my phone..
Sent from my HTC One X
EDIT:
I went back to elgiganten. Apparently i had gotten a review version. Just changed it. I just showed them that if i tick the usb debugging mode it crasches so i got a doa. They where like no we have to send it to service but i showed him that i have only had it for so few days and i cant work with a phone that hangs all the time. So he changed it. No probs :=)

My HTC One X

About 1 month ago I sadly broke my Samsung Galaxy SII just after changing my contract from Voda to Three.
I since contacted Three to get a issue with my sim only deal sorted which allowed me to upgrade early. (after the first 3 months) It did however take a few calls to and from the exec office to get this sorted since the calls to the usual call centre are worthless.
Anyway after all that I finally received my early upgrade which was a HTC One X. To be honest I didn't really want this as I was trying to wait for the Galaxy SIII, however I couldn't do without a phone for so long and wasn't aware of the SIII release date back then. After receiving my HTC One X I was REALLY impressed with it, the screen, sound, appearance were all excellent. After using the phone for a few days I noticed the haptic feedback buttons were making a bit too much of noise and not the usual shock vibration it was doing when I first got it. I contacted Three who arranged a doorstep exchange for me. Once the new phone arrived I used the phone for another few days only for more problems to slowly start appearing. The screen itself started to not come on when I was pressing the lock button, the lights were lighting up but the screen was not coming up. I have to constantly keep pressing the lock button over and over to try get it on. The screen itself also just start flickering around and then just blurrs up like the resolution is screwing up so all the icons are on top of eachother and the only way to get it off is by locking it and unlocking it. I have no idea as to why it happened. I have a protective case around it with a screen protector on the screen too. It has never been dropped or treated poorly so I was bemused.
I decided to contact Three again as this was not right. The first person I spoke to told me to take the phone to my local Three store and they will put it in for repair. I decided to contact them back a few hours later to explain I didn't want this and was not happy to get another HTC or that one replaced. This customer service advisor was a lot more helpful and explained I could have another doorstep exchange for another handset since the first 2 HTC's have not functioned as they should. Since I now knew the released date of the SIII I told the advisor I would rather wait for the SIII and he told me that it was fine and would be delivered on the 1st June. All I had to do was box the HTC up and hand it over to the courier on the day my new one arrives.
Thought I would share my problems with the HTC One X along with saying I will NEVER touch another HTC Would add if people are lucky enough to get a working HTC and have no issues then fair play, the phone was nice and had excellent features
Cheers,
Luke

luke.douthwaite said:
About 1 month ago I sadly broke my Samsung Galaxy SII just after changing my contract from Voda to Three.
I since contacted Three to get a issue with my sim only deal sorted which allowed me to upgrade early. (after the first 3 months) It did however take a few calls to and from the exec office to get this sorted since the calls to the usual call centre are worthless.
Anyway after all that I finally received my early upgrade which was a HTC One X. To be honest I didn't really want this as I was trying to wait for the Galaxy SIII, however I couldn't do without a phone for so long and wasn't aware of the SIII release date back then. After receiving my HTC One X I was REALLY impressed with it, the screen, sound, appearance were all excellent. After using the phone for a few days I noticed the haptic feedback buttons were making a bit too much of noise and not the usual shock vibration it was doing when I first got it. I contacted Three who arranged a doorstep exchange for me. Once the new phone arrived I used the phone for another few days only for more problems to slowly start appearing. The screen itself started to not come on when I was pressing the lock button, the lights were lighting up but the screen was not coming up. I have to constantly keep pressing the lock button over and over to try get it on. The screen itself also just start flickering around and then just blurrs up like the resolution is screwing up so all the icons are on top of eachother and the only way to get it off is by locking it and unlocking it. I have no idea as to why it happened. I have a protective case around it with a screen protector on the screen too. It has never been dropped or treated poorly so I was bemused.
I decided to contact Three again as this was not right. The first person I spoke to told me to take the phone to my local Three store and they will put it in for repair. I decided to contact them back a few hours later to explain I didn't want this and was not happy to get another HTC or that one replaced. This customer service advisor was a lot more helpful and explained I could have another doorstep exchange for another handset since the first 2 HTC's have not functioned as they should. Since I now knew the released date of the SIII I told the advisor I would rather wait for the SIII and he told me that it was fine and would be delivered on the 1st June. All I had to do was box the HTC up and hand it over to the courier on the day my new one arrives.
Thought I would share my problems with the HTC One X along with saying I will NEVER touch another HTC Would add if people are lucky enough to get a working HTC and have no issues then fair play, the phone was nice and had excellent features
Cheers,
Luke
Click to expand...
Click to collapse
Lucky sod..My phone is in repairs now. Similar issues i had as you my friend but they told me they could not replace my current handset(which is my 3rd replacement now)so the only option i had was to repair it. Hoping they come back with an exchange option if they can not sort my phone out and then i can get the S3 as well. Well done again mate you have chosen a good phone now

Goku80 said:
Lucky sod..My phone is in repairs now. Similar issues i had as you my friend but they told me they could not replace my current handset(which is my 3rd replacement now)so the only option i had was to repair it. Hoping they come back with an exchange option if they can not sort my phone out and then i can get the S3 as well. Well done again mate you have chosen a good phone now
Click to expand...
Click to collapse
Mate you should contact them back once the phone goes back and say you are not willing to have another HTC as they keep on going. It always differ from each customer service advisor to another with Three, one says one thing and another says different lol

luke.douthwaite said:
Mate you should contact them back once the phone goes back and say you are not willing to have another HTC as they keep on going. It always differ from each customer service advisor to another with Three, one says one thing and another says different lol
Click to expand...
Click to collapse
see every ****ty advisor i been speaking to have always stuck by what the other one been saying....do not get me wrong it is a wicked phone but might be to late for me to get an s3...should of just been patient and gone for it few weeks back when i was getting my 2nd replacement...and even now today when i took the phone back to the store for repairs they said i do not have that option unfortunately..so best thing maybe for me is to see if they could replace it with a new one if they come back and say it can not be fixed....then i will go for the s3

Goku80 said:
see every ****ty advisor i been speaking to have always stuck by what the other one been saying....do not get me wrong it is a wicked phone but might be to late for me to get an s3...should of just been patient and gone for it few weeks back when i was getting my 2nd replacement...and even now today when i took the phone back to the store for repairs they said i do not have that option unfortunately..so best thing maybe for me is to see if they could replace it with a new one if they come back and say it can not be fixed....then i will go for the s3
Click to expand...
Click to collapse
Fingers crossed for you then, IF it comes back repaired could you not just sell it on and get a SIII?

luke.douthwaite said:
Fingers crossed for you then, IF it comes back repaired could you not just sell it on and get a SIII?
Click to expand...
Click to collapse
could do..but that means putting money as well in which i really can not afford right now...so one x is the next best thing. so two things.
either it comes back brand spanking new.
they offer me an exchange (which means either brand new handset or can choose what phone i want)

Got my one x a month ago today and it's been working perfectly, anything wrong solved by software updates. Love it, greatest phone ever, & I personally think it's better than the s3 (from video impressions). Saying that the two phones are such beasts its all down to personal preference, so I wish you luck with the s3!
Sent from my HTC One X using xda premium

Goku80 said:
could do..but that means putting money as well in which i really can not afford right now...so one x is the next best thing. so two things.
either it comes back brand spanking new.
they offer me an exchange (which means either brand new handset or can choose what phone i want)
Click to expand...
Click to collapse
When is your handset due back mate?
Sent from my HTC One X using Tapatalk 2

luke.douthwaite said:
When is your handset due back mate?
Sent from my HTC One X using Tapatalk 2
Click to expand...
Click to collapse
took it in yesterday. so they said to me two weeks from yesterday..so i could get it back not this tuesday coming but the next or the one after that...i am not going to think about that for now..just wait till after next week i think to start finding out more whats going on like

Goku80 said:
took it in yesterday. so they said to me two weeks from yesterday..so i could get it back not this tuesday coming but the next or the one after that...i am not going to think about that for now..just wait till after next week i think to start finding out more whats going on like
Click to expand...
Click to collapse
It's a real shame about the phone though because when it was working it is up there with the best for sure. If this had not been my 2nd faulty HTC then I would of taken it back but it just doesn't seem like the HTC One X was the one for me
Look forward to getting my S3 though after the S2 was a big fave of mine. Even if they give you the HTC back repaired or just send you a new one are you happy to accept that? If not have you thought about contacting the executive office and speaking to them? I found them to be a greater help when dealing with issues.
Thanks,
Luke

luke.douthwaite said:
It's a real shame about the phone though because when it was working it is up there with the best for sure. If this had not been my 2nd faulty HTC then I would of taken it back but it just doesn't seem like the HTC One X was the one for me
Look forward to getting my S3 though after the S2 was a big fave of mine. Even if they give you the HTC back repaired or just send you a new one are you happy to accept that? If not have you thought about contacting the executive office and speaking to them? I found them to be a greater help when dealing with issues.
Thanks,
Luke
Click to expand...
Click to collapse
Well. Depending on what they say to me. If they say we are sending you the handset back and it is repaired and i know when i check it instore it is build like a brick wall then i will keep it as i still think it is a top phone and i already have like a few cases for it. now if they say we can send you a replacement then i will ask if i can go for a different handset ie the s3. if they say no and it has to be the same phone then i will just get the one x....i really can not say till the day comes.
perfect world would be to offer me a different handset if i was not happy with getting a different one x. if they just say they will replace like for like then i still be a happy guy no matter what but i would prefer the s3

HOX Screen broken? GPU or software?

Good day guys,
I've read a number of threads on this forum about HOX screen problems and never quite had any until a couple of days ago.
All of a sudden I started getting yellow and pink pixels all over my screen. I thought that this was just a software issue in the beginning so I rooted, formated, installed a custom rom, and no luck, still have the same problem with the screen.
There is a number of interesting facts about this problem:
1) I have this when I restart the phone, in the boot menu, in the clockwork recovery, you can see the edge of the pixels being pink or some other random color.
2) When I press down hard enough around the volume+ area the problem seems to go away.
I wonder where this is the GPU dying on me, or perhaps this has to do with the connectors that run to the screen?
The phone never fell, or had any major damage, I did have it in my pocket all the time and when sitting down I guess that could stress the exterior of the phone.
Here are the pics:
http://dl.dropbox.com/u/6339798/Photos/IMG_20121209_183856.jpg
http://dl.dropbox.com/u/6339798/Photos/IMG_20121209_183906.jpg
http://dl.dropbox.com/u/6339798/Photos/IMG_20121209_183918.jpg
I really do wonder if I can get it back for warranty now, since its rooted, since this is obviously a hardware problem rather than software.

There is only one way to find out. They might repair it for free if you ask nicely enough.
Sent from my HTC One X

Display issue.Get it to nearest HTC.
Over m'sia HOX is one to one warranty for first year that's why i picked my One X over S3 as i own a S3 before and RMA takes up to 3month.
Goodluck

Zackconsole said:
Display issue.Get it to nearest HTC.
Over m'sia HOX is one to one warranty for first year that's why i picked my One X over S3 as i own a S3 before and RMA takes up to 3month.
Goodluck
Click to expand...
Click to collapse
Would be nice to get a one to one replacement accept that I bought it in The Netherlands and I am currently in Minsk, Belarus for work)))
Man its a nightmare reading all the HTC One X problems, HTC has always made such nice phones, and they messed up just a bit along the way.

HTC Replaced Rooted My One X

I recently had the BSoD on my One x (rooted and flashed with custom rom) I could not boot into bootloader, see the screen when turned on etc due to a constant black screen.
I decided, what the hell, lets try for a repair at HTC, the worst that would happen is they would charge me for the repairs.
Well... To cut a long story short (after waiting 3 1/2 weeks for my phone to come back).... HTC sent me a HTC One! :laugh:
Just wondering if anyone else has had this instance or if it was an error on HTC's behalf?
Thanks for reading!

megarekd said:
I recently had the BSoD on my One x (rooted and flashed with custom rom) I could not boot into bootloader, see the screen when turned on etc due to a constant black screen.
I decided, what the hell, lets try for a repair at HTC, the worst that would happen is they would charge me for the repairs.
Well... To cut a long story short (after waiting 3 1/2 weeks for my phone to come back).... HTC sent me a HTC One! :laugh:
Just wondering if anyone else has had this instance or if it was an error on HTC's behalf?
Thanks for reading!
Click to expand...
Click to collapse
Telle exactly what you did to get the bsod?
Sent from my HTC One X using Tapatalk 4

and313 said:
Telle exactly what you did to get the bsod?
Sent from my HTC One X using Tapatalk 4
Click to expand...
Click to collapse
Nothing really, Just general day to day usage of the phone, maybe an hour of gaming, social networking, Gmails etc.. Stated getting graphical glitches about a week before the phone's screen went completely off, but never thought anything of it.

They probably couldn't fix it and were out of One X's so they just sent what they had.
Or maybe it was just a mistake ( someone forgot to add the "X" on some paper )

i know one guy who lives just 20 km from my home and he said he also has to send the phone in ...got back also one...because his hox had also problems with apx like mine...i have to wait till next week or so...my phone couldn't be fixed too...my whole system/mainboard is ****ed up...i will see if i get a new mainboard or even new hox...or if i have luck the htc one

One-X-master said:
i know one guy who lives just 20 km from my home and he said he also has to send the phone in ...got back also one...because his hox had also problems with apx like mine...i have to wait till next week or so...my phone couldn't be fixed too...my whole system/mainboard is ****ed up...i will see if i get a new mainboard or even new hox...or if i have luck the htc one
Click to expand...
Click to collapse
Fingers crosed hope you don't get a motherboard which imei number won't be on any list so nobody at HTC knows where it came from.... Like mine
Sent from my HTC One X using Tapatalk 4

the same problem happened to me.
now waiting for the ONE) IHAAAA:good: