Develop Bugs

Dust UNDER screen (Video)

Dust under the screen of my Desire
Is this normal? I've read a lot of complaints of exactly this issue but surely this is excessive?

I would contact HTC and get that sorted as its not normal.

I had EXACTLY the same problem... same amount of dust, same position on the screen. I had my phone "repaired" under warranty, contacted HTC first and since I was told they would fix that for me, I sent it to the authorised service center in my country. Still waiting for my precious though

Had exactly the same problem after a week. I took mine back to Carphone Warehouse and showed them. They gave me another one there and then.

I'm curious know know if any of the Desires 'repaired' for this reason ever developed the fault again?
I'm equally curious to learn of this problem ONLY affected earlier AMOLED models or do the ones with the SLCD screen suffer also?

The screen is sealed shut on the production line. I suppose the only way to repair would be to replace it... so I reckon a repaired one is as likely to break as a new one.
Sent from my HTC Desire using XDA App

xspyda said:
I'm curious know know if any of the Desires 'repaired' for this reason ever developed the fault again?
I'm equally curious to learn of this problem ONLY affected earlier AMOLED models or do the ones with the SLCD screen suffer also?
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Click to collapse
I've had the same dust problem with my Desire. Returned it 2 weeks ago and received just yesterday. Seems like new now It took 2 weeks to notice dust under the screen. So it wont take long I'll let you know By the way it's SLCD.

[Q] Can they keep me on the contract with faulty phone??

Hi,
On the 5th of April I signed a 24-months contract with Three and got a HOX with it.
I've got this package from a Three Store (sadly....).
From day one I had coverage problem at home (and only around my block) serious enough for them to give me a free 28-days while they try to fix the situation in my area (central London, by the way).
Also, yesterday I heard/read that Three, very professionally, will just skip this 1.28 OTA upgrade (which could have improved the situation with my coverage problem).
As if this was not enough, I was reading about this "screen flex" problem that most of white HOXs have and how HTC said they will replace all these faulty handset.
Sure enough, my handset had this problem, so I went today at the store and asked for replacement; they had 4 models in store and ALL of them were more or less flawed!!!
I asked them what I should do and they said they would order new stock...
At this point I asked them, if also with the new batch of phones this problem persisted, if I could brake the contract and return the phone: the guy said "it cannot be done. The contract cannot be broken in any case". All I could do was take the black model.....
Now, I moved in the UK recently and I don't know exactly how these kind of disputes are handled in this country, but do you think this is normal?
I am having the worst service ever, several difficulties and the phone they sold me is faulty (not unusable, but HTC officially admitted it's a fault): can they really just say "We won't terminate your contract."??
In Italy in this case I would appeal to some kind of "Consumer agency" to ask for help, but here I don't know how to move.....
What do you suggest??
Should I just wait for the new batch of phones to arrive? What if that doesn't work either??
Thank you very much....
p.s. Too bad I discovered too late that the worst thing I could have done was buying the phone from a store and not online....I couldn't imagine that would have made any difference....

Unfirtunately contract cant be broken wen ure talking about screen fkex u dont just meanpressing the edge and gettin a rainbow effect do u? Because that isnt really a flaw
Sent from my HTC One X using XDA

snowwhite007 said:
Unfirtunately contract cant be broken wen ure talking about screen fkex u dont just meanpressing the edge and gettin a rainbow effect do u? Because that isnt really a flaw
Sent from my HTC One X using XDA
Click to expand...
Click to collapse
I am in fact talking about that issue, yes....
But if HTC admits it is a build flaw and they are ready to replace the handset (which is my understanding it's how things are), shouldn't that mean I can have a replacement or, if the problem doesn't get solved, a refund??
After all, this issue affects only white HOXs and on a per-handset basis...this looks like a build problem IMHO...

emmedema said:
I am in fact talking about that issue, yes....
But if HTC admits it is a build flaw and they are ready to replace the handset (which is my understanding it's how things are), shouldn't that mean I can have a replacement or, if the problem doesn't get solved, a refund??
After all, this issue affects only white HOXs and on a per-handset basis...this looks like a build problem IMHO...
Click to expand...
Click to collapse
The UK Sale of Goods act will protect you if you can prove that the item isn't fit for purpose. I doubt the flex will be a basis to use it though
http://whatconsumer.co.uk/the-sale-of-goods-act/
This might help you too....
http://www.direct.gov.uk/en/Governm...merrightswhenbuyinggoodsandservices/DG_182935

The actual.screen flex that Htc is refering to is some units shipped with permanent rainbow spots every device will have them iff pressed blackberrys is an example aswell i think forums have blown this out of proportion.who is actually going to press the sides of there screen?
Sent from my HTC One X using XDA

What snowwhite007 said.
The way LCDs are designed means that if you apply pressure then you'll get distortion. It isn't a flaw in the screen or the phone. You need to push much harder than you would during normal operation for it to happen.

I understand....
Ok, well, I never said it would make my phone unusable...I was just worried that the screen would be weaker because of this issue....
However, we'll se how it goes in time!
Thanks for you answers

Three say that they are working on a newer than 1.28 version and will be released in May. (personally, I think its flannel, it really is the 1.28 version we have seen here but with their crap on it and are calling it something different to cover up the delay in getting it out. Call me cynical if you like, lol)
Anyway, the 1.28 will fix the connection problems, at least it has done on most peoples handsets that post on here.
Steve

Tomo1971 said:
Three say that they are working on a newer than 1.28 version and will be released in May. (personally, I think its flannel, it really is the 1.28 version we have seen here but with their crap on it and are calling it something different to cover up the delay in getting it out. Call me cynical if you like, lol)
Click to expand...
Click to collapse
At least they've said they're doing something. Orange have said nothing. :|

Tbh I can't see why people are considering the flex thing as an issue, like said above, try do that on any LCD tv, or monitor or LCD phone screen, it all does it, but would you return your tv because of that? No because that is how it is. My dhd did that when pushing stupidly hard on the screen, same as the one x, this is in no way a design flaw! It's people abusing their devices imo.
Sent from my HTC One X using XDA

lawrence750 said:
Tbh I can't see why people are considering the flex thing as an issue, like said above, try do that on any LCD tv, or monitor or LCD phone screen, it all does it, but would you return your tv because of that? No because that is how it is. My dhd did that when pushing stupidly hard on the screen, same as the one x, this is in no way a design flaw! It's people abusing their devices imo.
Sent from my HTC One X using XDA
Click to expand...
Click to collapse
Apart from the "pressing screen for rainbow effect", are you guys having the same problem as me, wherein I can actually press the whole screen on the left hand side and the screen physically moves. It clicks in and out of the phone, as if to suggest its not fitted properly. Is this the same fault you guys have? I'm getting my 4th replacement tonight, really pissed off at the moment

winwiz said:
Apart from the "pressing screen for rainbow effect", are you guys having the same problem as me, wherein I can actually press the whole screen on the left hand side and the screen physically moves. It clicks in and out of the phone, as if to suggest its not fitted properly. Is this the same fault you guys have? I'm getting my 4th replacement tonight, really pissed off at the moment
Click to expand...
Click to collapse
Thats not normal. My screen doesn't move at all. It does sound like your screen wasn't fitted properly and it isn't clipping into the latches properly.

Tiersten said:
Thats not normal. My screen doesn't move at all. It does sound like your screen wasn't fitted properly and it isn't clipping into the latches properly.
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Click to collapse
I got a reconditioned unit from Orange
silly buggers sent me out one that someone didn't recondition properly!

My HTC One X

About 1 month ago I sadly broke my Samsung Galaxy SII just after changing my contract from Voda to Three.
I since contacted Three to get a issue with my sim only deal sorted which allowed me to upgrade early. (after the first 3 months) It did however take a few calls to and from the exec office to get this sorted since the calls to the usual call centre are worthless.
Anyway after all that I finally received my early upgrade which was a HTC One X. To be honest I didn't really want this as I was trying to wait for the Galaxy SIII, however I couldn't do without a phone for so long and wasn't aware of the SIII release date back then. After receiving my HTC One X I was REALLY impressed with it, the screen, sound, appearance were all excellent. After using the phone for a few days I noticed the haptic feedback buttons were making a bit too much of noise and not the usual shock vibration it was doing when I first got it. I contacted Three who arranged a doorstep exchange for me. Once the new phone arrived I used the phone for another few days only for more problems to slowly start appearing. The screen itself started to not come on when I was pressing the lock button, the lights were lighting up but the screen was not coming up. I have to constantly keep pressing the lock button over and over to try get it on. The screen itself also just start flickering around and then just blurrs up like the resolution is screwing up so all the icons are on top of eachother and the only way to get it off is by locking it and unlocking it. I have no idea as to why it happened. I have a protective case around it with a screen protector on the screen too. It has never been dropped or treated poorly so I was bemused.
I decided to contact Three again as this was not right. The first person I spoke to told me to take the phone to my local Three store and they will put it in for repair. I decided to contact them back a few hours later to explain I didn't want this and was not happy to get another HTC or that one replaced. This customer service advisor was a lot more helpful and explained I could have another doorstep exchange for another handset since the first 2 HTC's have not functioned as they should. Since I now knew the released date of the SIII I told the advisor I would rather wait for the SIII and he told me that it was fine and would be delivered on the 1st June. All I had to do was box the HTC up and hand it over to the courier on the day my new one arrives.
Thought I would share my problems with the HTC One X along with saying I will NEVER touch another HTC Would add if people are lucky enough to get a working HTC and have no issues then fair play, the phone was nice and had excellent features
Cheers,
Luke

luke.douthwaite said:
About 1 month ago I sadly broke my Samsung Galaxy SII just after changing my contract from Voda to Three.
I since contacted Three to get a issue with my sim only deal sorted which allowed me to upgrade early. (after the first 3 months) It did however take a few calls to and from the exec office to get this sorted since the calls to the usual call centre are worthless.
Anyway after all that I finally received my early upgrade which was a HTC One X. To be honest I didn't really want this as I was trying to wait for the Galaxy SIII, however I couldn't do without a phone for so long and wasn't aware of the SIII release date back then. After receiving my HTC One X I was REALLY impressed with it, the screen, sound, appearance were all excellent. After using the phone for a few days I noticed the haptic feedback buttons were making a bit too much of noise and not the usual shock vibration it was doing when I first got it. I contacted Three who arranged a doorstep exchange for me. Once the new phone arrived I used the phone for another few days only for more problems to slowly start appearing. The screen itself started to not come on when I was pressing the lock button, the lights were lighting up but the screen was not coming up. I have to constantly keep pressing the lock button over and over to try get it on. The screen itself also just start flickering around and then just blurrs up like the resolution is screwing up so all the icons are on top of eachother and the only way to get it off is by locking it and unlocking it. I have no idea as to why it happened. I have a protective case around it with a screen protector on the screen too. It has never been dropped or treated poorly so I was bemused.
I decided to contact Three again as this was not right. The first person I spoke to told me to take the phone to my local Three store and they will put it in for repair. I decided to contact them back a few hours later to explain I didn't want this and was not happy to get another HTC or that one replaced. This customer service advisor was a lot more helpful and explained I could have another doorstep exchange for another handset since the first 2 HTC's have not functioned as they should. Since I now knew the released date of the SIII I told the advisor I would rather wait for the SIII and he told me that it was fine and would be delivered on the 1st June. All I had to do was box the HTC up and hand it over to the courier on the day my new one arrives.
Thought I would share my problems with the HTC One X along with saying I will NEVER touch another HTC Would add if people are lucky enough to get a working HTC and have no issues then fair play, the phone was nice and had excellent features
Cheers,
Luke
Click to expand...
Click to collapse
Lucky sod..My phone is in repairs now. Similar issues i had as you my friend but they told me they could not replace my current handset(which is my 3rd replacement now)so the only option i had was to repair it. Hoping they come back with an exchange option if they can not sort my phone out and then i can get the S3 as well. Well done again mate you have chosen a good phone now

Goku80 said:
Lucky sod..My phone is in repairs now. Similar issues i had as you my friend but they told me they could not replace my current handset(which is my 3rd replacement now)so the only option i had was to repair it. Hoping they come back with an exchange option if they can not sort my phone out and then i can get the S3 as well. Well done again mate you have chosen a good phone now
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Click to collapse
Mate you should contact them back once the phone goes back and say you are not willing to have another HTC as they keep on going. It always differ from each customer service advisor to another with Three, one says one thing and another says different lol

luke.douthwaite said:
Mate you should contact them back once the phone goes back and say you are not willing to have another HTC as they keep on going. It always differ from each customer service advisor to another with Three, one says one thing and another says different lol
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Click to collapse
see every ****ty advisor i been speaking to have always stuck by what the other one been saying....do not get me wrong it is a wicked phone but might be to late for me to get an s3...should of just been patient and gone for it few weeks back when i was getting my 2nd replacement...and even now today when i took the phone back to the store for repairs they said i do not have that option unfortunately..so best thing maybe for me is to see if they could replace it with a new one if they come back and say it can not be fixed....then i will go for the s3

Goku80 said:
see every ****ty advisor i been speaking to have always stuck by what the other one been saying....do not get me wrong it is a wicked phone but might be to late for me to get an s3...should of just been patient and gone for it few weeks back when i was getting my 2nd replacement...and even now today when i took the phone back to the store for repairs they said i do not have that option unfortunately..so best thing maybe for me is to see if they could replace it with a new one if they come back and say it can not be fixed....then i will go for the s3
Click to expand...
Click to collapse
Fingers crossed for you then, IF it comes back repaired could you not just sell it on and get a SIII?

luke.douthwaite said:
Fingers crossed for you then, IF it comes back repaired could you not just sell it on and get a SIII?
Click to expand...
Click to collapse
could do..but that means putting money as well in which i really can not afford right now...so one x is the next best thing. so two things.
either it comes back brand spanking new.
they offer me an exchange (which means either brand new handset or can choose what phone i want)

Got my one x a month ago today and it's been working perfectly, anything wrong solved by software updates. Love it, greatest phone ever, & I personally think it's better than the s3 (from video impressions). Saying that the two phones are such beasts its all down to personal preference, so I wish you luck with the s3!
Sent from my HTC One X using xda premium

Goku80 said:
could do..but that means putting money as well in which i really can not afford right now...so one x is the next best thing. so two things.
either it comes back brand spanking new.
they offer me an exchange (which means either brand new handset or can choose what phone i want)
Click to expand...
Click to collapse
When is your handset due back mate?
Sent from my HTC One X using Tapatalk 2

luke.douthwaite said:
When is your handset due back mate?
Sent from my HTC One X using Tapatalk 2
Click to expand...
Click to collapse
took it in yesterday. so they said to me two weeks from yesterday..so i could get it back not this tuesday coming but the next or the one after that...i am not going to think about that for now..just wait till after next week i think to start finding out more whats going on like

Goku80 said:
took it in yesterday. so they said to me two weeks from yesterday..so i could get it back not this tuesday coming but the next or the one after that...i am not going to think about that for now..just wait till after next week i think to start finding out more whats going on like
Click to expand...
Click to collapse
It's a real shame about the phone though because when it was working it is up there with the best for sure. If this had not been my 2nd faulty HTC then I would of taken it back but it just doesn't seem like the HTC One X was the one for me
Look forward to getting my S3 though after the S2 was a big fave of mine. Even if they give you the HTC back repaired or just send you a new one are you happy to accept that? If not have you thought about contacting the executive office and speaking to them? I found them to be a greater help when dealing with issues.
Thanks,
Luke

luke.douthwaite said:
It's a real shame about the phone though because when it was working it is up there with the best for sure. If this had not been my 2nd faulty HTC then I would of taken it back but it just doesn't seem like the HTC One X was the one for me
Look forward to getting my S3 though after the S2 was a big fave of mine. Even if they give you the HTC back repaired or just send you a new one are you happy to accept that? If not have you thought about contacting the executive office and speaking to them? I found them to be a greater help when dealing with issues.
Thanks,
Luke
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Click to collapse
Well. Depending on what they say to me. If they say we are sending you the handset back and it is repaired and i know when i check it instore it is build like a brick wall then i will keep it as i still think it is a top phone and i already have like a few cases for it. now if they say we can send you a replacement then i will ask if i can go for a different handset ie the s3. if they say no and it has to be the same phone then i will just get the one x....i really can not say till the day comes.
perfect world would be to offer me a different handset if i was not happy with getting a different one x. if they just say they will replace like for like then i still be a happy guy no matter what but i would prefer the s3

[Q] Will my phone be replaced?

I bought a One X about a month ago. Brand new and unbranded. I started having issues with it. First was Audio Stutter, i contacted HTC support and they told me to clear cache through the recovery. This didn't work. The only way to fix this was to restart the phone with the headphones plugged in. Secondly the Vibrator started making a clicking noise every time i typed with the keyboard or used the capacitive keys. And now while charging my phone i started to notice yellow spots appear at the bottom of the screen (Which is a known issue with these devices) but disappeared after a while when i removed it from charging. This might be because the phone gets VERY HOT when its charging. I replaced the charger but i still had these issues. I contacted HTC and booked my phone in for repair. I'm just wondering whether they will give me a new phone or attempt to repair it.

Hi,
if it's within 30 days of purchase the seller should offer a replacement. If not they will more than likely say they'll repair it - like you said.
I've had no end of problems with mine recently, but HTC kept repairing it - which is fine by me. The one x I am using now is a replacement as the previous one kept breaking.
So I guess it comes down to HTC, it'll be there decision. But they'll normally try to repair it at least once before replacing.
Cheers
Sent from my HTC One X using xda premium

jayclarke said:
Hi,
if it's within 30 days of purchase the seller should offer a replacement. If not they will more than likely say they'll repair it - like you said.
I've had no end of problems with mine recently, but HTC kept repairing it - which is fine by me. The one x I am using now is a replacement as the previous one kept breaking.
So I guess it comes down to HTC, it'll be there decision. But they'll normally try to repair it at least once before replacing.
Cheers
Sent from my HTC One X using xda premium
Click to expand...
Click to collapse
I have a feeling they might replace it. To fix the audio stutter they might have to replace the Main board and to fix the screen they will have to replace everything. Won't it not be cheaper and less time consuming to send me a new one instead. The thing i hate most is getting a phone back after it has been repaired and it does not feel the same anymore..doesn't feel new.

omondisingh said:
I have a feeling they might replace it. To fix the audio stutter they might have to replace the Main board and to fix the screen they will have to replace everything. Won't it not be cheaper and less time consuming to send me a new one instead. The thing i hate most is getting a phone back after it has been repaired and it does not feel the same anymore..doesn't feel new.
Click to expand...
Click to collapse
It just depends on HTC. I had mine repaired twice and now on my second replacement device (which is perfect - touch wood). I first suffered with Wifi - then it got repaired, but came back with a loose camera, yellow spots on the screen, broken vibration and overheating. So they offered to replace the device because it was brought back within 30days (more like they made the problems worse). So they gave me a new one - but that was faulty as it had a yellow tint to the screen, so they replaced it again because i brought it back within a week.
I know what you mean by it not feeling the same after it has been repaired - but to be honest i really couldn't tell a difference, normally i can.
They will more than likely offer to repair it, as its a lot cheaper than HTC giving you a brand new phone. At least you can get a repair and its not voided for a particular reason.
Cheers.

I just got off the phone to HTC regarding my Phones repair status and what they did to fix it. I initially sent my phone in for repair Because of Audio Crackling, Vibration motor fault when using softkeys or keyboard and Yellow spots on the screen when i charge the phone. NOW they are telling me they perfomed tests on the phone and found a WiFi problem(Which i never had a problem with) and they have fixed it and have shipped the phone to me. What Pisses me off is the fact that I'm getting my phone back with the exact same problems. I asked them why was the problem description not followed and they said they had a bug in their system so they did not know what the problem was when i clearly sent a copy of the paperwork that was emailed to me when i booked the phone for repair. It clearly states on the 'Problem Described:' section on the paperwork that i the above three problems. Has this ever happened to anyone?

I brought mine from Carphone Warehouse so my phones are always sent to there repair center. But I must say I've heard many complaints about HTCs repair service.
Cheersm
Sent from my HTC One X using xda premium

They might replace it.. my original (bought) handset had G-sensor issue, so I submitted it in HTC service center and also complained 3 more problems.. it took 40 days, but they have sent me back a brand new one X handset, here in India.
Sent from my HTC One X using xda app-developers app

Small yellow patch on screen

There is a small rectangular yellow patch in the upper left corner of the screen that's really only noticeable on a white background. I've had the M8 about 6 weeks and I swear it wasn't there when new. And there seems to be the hint of a new one in the upper right corner.
I've googled and haven't come up with any mention of this with the M8. Are they burn in spots? I can live with it (having tried the Find 7a, if you know what I mean), but would like to know if it's something that can be helped or if it's progressive. Has anyone else seen this?

bruce7373 said:
There is a small rectangular yellow patch in the upper left corner of the screen that's really only noticeable on a white background. I've had the M8 about 6 weeks and I swear it wasn't there when new. And there seems to be the hint of a new one in the upper right corner.
I've googled and haven't come up with any mention of this with the M8. Are they burn in spots? I can live with it (having tried the Find 7a, if you know what I mean), but would like to know if it's something that can be helped or if it's progressive. Has anyone else seen this?
Click to expand...
Click to collapse
I developed a spot similar to what you are describing. Mine was on the left side of the phone around where the volume buttons start on the other side. It was probably about a centimeter long and maybe half-a-centimeter wide. It was really noticeable only on white screens like you already mentioned but it bothered me to no end. I don't remember my phone having that either so I believe it developed for whatever reason. I actually sent it to HTC and received a replacement. I guess they deemed it to be a flaw. Hope this helps.

emmittobie said:
I developed a spot similar to what you are describing. Mine was on the left side of the phone around where the volume buttons start on the other side. It was probably about a centimeter long and maybe half-a-centimeter wide. It was really noticeable only on white screens like you already mentioned but it bothered me to no end. I don't remember my phone having that either so I believe it developed for whatever reason. I actually sent it to HTC and received a replacement. I guess they deemed it to be a flaw. Hope this helps.
Click to expand...
Click to collapse
It does, yes, thx. My patch is pretty much the same size (1cm x .3cm, give or take). My concern basically is how it affects the resale value. I bought mine from Amazon, but I'm past the 30 day window for exchanges, so I guess I will have to deal with HTC directly. Did they send you a brand new phone or a refurbished one?

They told me that it was going to be refurbished. Honestly though I couldn't tell it apart from a new one. Mine was perfect with no flaws in any way.

And one more question, if you don't mind. I've done pretty much everything I could to void the warranty - unlock bootloader, soff, root, custom firmware & ROM. I'm assuming I'll have to get back as close to stock as possible (although some have said if it's a hardware issue that's not needed). What was your experience in this regard?

any luck?
bruce7373 said:
And one more question, if you don't mind. I've done pretty much everything I could to void the warranty - unlock bootloader, soff, root, custom firmware & ROM. I'm assuming I'll have to get back as close to stock as possible (although some have said if it's a hardware issue that's not needed). What was your experience in this regard?
Click to expand...
Click to collapse
I have the same issue - have tried every software to recalibrate the screen but its still just getting worse. Any idea if HTC will do a warranty on the screen hardware if you have unlocked the bootloader and done s-off? I did the unlock through HTC dev if this helps or not... I am confident I can reset the s-off but they will know its been unlocked regardless of what I reset
This is definatley a hardware issue so I would hope HTC being so dev friendly would warrant it still... But looking to see if any one else managed to get this done.
Thanks

I've now gone through 4 M8's, all have developed the same issue. It seems to occur when the phone gets warm (I.E. data use in mediocre service areas). I tried rotating how I put the phone in my pocket with #3, just in case the issue was due to it being bent/crunched, but the spot came back in the same location. I'm thinking that something gets hot and delaminates the LCD under the glass.
I'm about ready to send in #4 and go for #5. I am paying for the Verizon Warranty service, they haven't given me any hassle, just sent me a new device over night. Regardless, I'm disappointed--I love the phone, but dealing with the issue every 3 months is annoying. The longer you let it go the more discolored it'll get, until eventually you can't read the text under the burned area.
Good luck!

today appears on mine after 1 yr of use maybe is because integrated Avago ACPM-7600 power amplifier module check htc one m8 motherboard and the spot and sounds like te ic is overheating , i use a lot of mods on my htc one m8 harman kardon , mod mine is a att ,also 2 sound mods more increasing the sound level i believe is just heat and it kills the screen sorry for bad english