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Hi guys, any advice or help would be greatly appreciated.
Last week I plugged my touch pro 2 in to charge. The phone was on and working fine, but the charging light would not come on.
So HTC collected my phone for repair...
Today I phoned to get the latest information and they want £160 to replace the motherboard or £11 to have the phone returned to be unrepaired. Apparently I have been running an illegal firmware and this has voided my warranty. I updated by firmware many times before settling on the one I was happy with, but it seems the one I settled with wasn't the official one. The guy quoted me SPL - 0.85.0-x.......... and said that it was a bit weird but that was why I had to pay.
So I told him that the firmware had been running fine for many months and I wanted to know the exact registry tweak that had broken the motherboard. Anyway I said I didnt accept that the firmware had anything to do with the hardware failure and would be refusing to pay.. I also gave them the sob story that I have had a new HTC phone every year for the past 7 years and have recommended many customers to them.
Where do I stand with this? I have threatened to go to the small claims court, but really just want my phone fixed for free as soon as possible.
Any advice would be greatly appreciated..
Andy
Honestly you asked for this. You are going to have to pay for the repair. You sent in a phone with a cracked ROM and expect them to fix anything? No way in hell will they do it for free.
when you say a cracked rom do you just mean a rom that is available on this forum?
I accept that it isn't an official rom. but it is unrelated to the issue of a phone not charging.
Unfortunately this is the norm... They can't prove your cooked ROM caused it, you can't prove it didn't. What they can prove is that you are not running the ROM they gave you and I'm sure somewhere in the T&C there's legalese about that voiding the warranty.
COULD someone write a program which interferes with charging? I'd bet so, people around here write some amazing stuff. This is not to make any accusations that someone has written any malicious code, simply that it COULD likely be done, therefore I seriously doubt you have much recourse. You could get lucky, but I suspect you're just hosed.. Sucks.
And in reality, you could send the phone in for ANY failure and they discover such things and void the warranty.
I guess you could buy extra/larger batteries and charge them in a charger and swap them as they die. Not the best solution, but at least you don't have to shell out lots of money.
well i've just sent a very professional email to customer services.
tweiss 3, you have a very negative outlook. HTC market their phones on being individual, and indeed this is why so many of us buy them over Iphones. However I took the individuality to the limit by installing a custom firmware. I am extremely confident that a ROM from this forum and a respected chef at that, would not include a registry hack that has any effect upon the charging system of the phone. And have asked them for the evidence that this is the cause of the hardware malfunction.
Positive thinking goes along way as well I feel.
Season's greetings to all of you.
Take them to court. The whole thing rediculous. Depending on your country this might actually be illegal.
I lawyered up when they tried to pull this on me, and guess who got his phone back fixed for free?
Its not that i'm negative, but there are 2 things everyone should know about warranty electronic work.
1) Always go back to stock. Will this cause you to loose all your data and settings, yes, but that leads me into step 2.
2) It is never a guarantee to come back with the settings or OS the way you sent it out. In fact, most companies have a policy of the first step being just reflash/reinstall the OS to stock default out of the box settings to see if that fixes the problems. So knowing this, spend the few extra minutes to reflash back to stock.
That being said, you could possibly win in a court to get it warrantied, but you are only going to screw yourself out of a lot of money and time. HTC knows this and will let you waste it if you really feel the need to. Their warranties are written very well, with a lot of fine print. Also most of them say "Limited" meaning almost they have all the discretion the care to use.
I agree with tweiss3. You can't send HTC a phone with a modified ROM and expect them to fix it. I'm sure these SOB's will do anything possible to get out of fixing your phone. Once they saw that you had a different SPL that was the red flag they needed to void the warranty. I hope you can convince them to fix your phone. Maybe if you were very persistent and demanded to speak to several managers, told them how you and your friends all own HTC product, inform them you will no longer buy their products and possibly take them to court, etc.
With all this in mind I'm even more hesitant to flash my phone to a modified ROM.
I kind of expect it, to be honest. As soon as they see anything not stock, they can void the warranty. Just like with a car with the manufacturer's warranty. You modify it and something breaks, and they will attempt to void the entire warranty regardless of if it caused the problem or not. When I send my car in for warranty work, I take all of the mods off and put it back to the stock parts (the air intake, etc).
It's a crappy deal, I know. But it's something you should plan for if you ever need warranty work done.
Either way, I hope everything works out for you
Its just a rule of thumb when it comes to warranty repair with electronics, always restore stock first!!! As soon as HTC discovered that your phone software was modified, it's no longer an issue to them of what caused the problem with your phone, it is now an issue of this phone is no longer under warranty because of the physical proof of the software tamperment! honestly it would be by the grace of god if they were to reinstate the warranty!
Unfortunatly due to the phone not powering on, or connecting via usb it would have been impossible to restore the firmware.
Thanks for the advice and well wishers.
Worse come to the worse is it worth repairing the phone for that price or is their anyone else who could replace the mainboard for cheaper than £160?
Dude, I totally know what you're going through. I hacked the ECU on my car, and now Mazda won't honor the warranty on my engine. It's total bull...I mean, I should be able to customize it how I want with no repercussions for myself. Why should I have to take the financial hit just because I put on a different software that controls the entire thing that may or may not have screwed it up?
If you couldn't tell, I was being sarcastic. You changed the core controlling software and didn't bother to change it back to the stock one. They have no responsibility to repair it for you.
andypa1 said:
Positive thinking goes along way as well I feel.
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Click to collapse
I honestly wish you luck. Other readers seeking warranty repair should save themselves the risk and the effort and think positively about returning the phone to stock prior to sending it in.
Last week I plugged my touch pro 2 in to charge. The phone was on and working fine, but the charging light would not come on.
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Unfortunatly due to the phone not powering on, or connecting via usb it would have been impossible to restore the firmware.
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Eh? Obviously if you can't flash it back, you're stuck. Other posters might not have been as hard on you if they had known the phone couldn't be flashed.
Now you know what needs doing I bet you can find someone to do it for less. Worth a look.
Also worth asking for it back and re-flashing and returning to see how their records work.
Do they really have a database of products they don't want to work with or do they just look at the serial, look at the device and decide ? Only one way to find out ! For £11 it might be worth the gamble.
(Plz ignore the previous any post made here earlier, I think it was the equivalent of a pocket call )
What?
I don't think he ever said they fixed it without asking him. They gave him two options:
1) Fix it
2) Return it without repairing it
Unless I missed a post somewhere, he never chose to fix it. In fact, I don't even think he chose to take it back yet.
Just an update... They decided not to replace it for free, and still ask for £160.
You guys are quite right I should have restored it to factory before sending it back. It was sent to HTC running the official upgraded rom so I thought it would be fine, however I had forgotten that it would still be unlocked for unofficial roms and they would check this.
Even if I had remembered it wouldn't have been possible because the phone usb connection was not working..
dik23 thank you for your suggestion! Is there anyway of restoring the spl and all of the phone to stock settings without a usb connection? e.g. micro sd? or wifi?
I think i'm going to ask for the phone back for £11.. However the £11 fee is for an assesment, so there is a chance they will pick up. However I believe having the phone in perfect working condition would give me a stronger standing.
did you ever try a different USB cable? that would be my first thought after it broke....
also, do you have phone insurance? if so, is there any chance in the future it could be "stolen" under the insurance policy, and at worst you would get a working refurb?
I don't have phone insurance but it might be worth while getting it soon incase of any future loss ;-)
madman1520 said:
also, do you have phone insurance? if so, is there any chance in the future it could be "stolen" under the insurance policy, and at worst you would get a working refurb?
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andypa1 said:
I don't have phone insurance but it might be worth while getting it soon incase of any future loss ;-)
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Even setting morality aside (which you shouldn't), reporting a phone as having been stolen shortly after having a warranty claim rejected is maybe not the smartest move.
i cant believe people from the US are telling you youre in the wrong. idunno about other countries, including the one you're at, but here in the US warranties are made to protect the CONSUMER not the big company. "minidevil"s comparison about a car manufacturer having the right to void your warranty is so wrong its unbelievable. so called "shrinkwrap warranties" arent even legal here in the US. i had a yamaha R1 which i used as a track bike. regardless of what the warranty said or what the dealership try to claim the minute i lawyered up they fixed my bike. simply because they knew what they hoped i didnt. that warranty laws are here to protect me not them. i didnt have to prove that the racing mods didnt fry my clutch hub. THEY had to prove it did. and like it has been said, you cant prove one way or another. here in the US i couldve asked for costs of repairing my bike and court costs for suing them. they knew this and just fixed my bike. again, idunno the laws in your country. its VERY likely youll win in a court, though. but wether or not your court system allows you to also recoup loss monies for court costs from HTC, i dont know.. it may just be cheaper to pay for the repairs.
I'm having a desire bought from starhub, singapore which is out of warranty .. It's having the infamous reboot problem while using gprs/3g/gps the only solution of which seems to be replacing the motherboard.. HTC Singapore asks 150 SGD For replacing the motherboard..
1.Is it worth spending money on the desire or shall i move on?
2.i also see people in many forums reporting the problem to come back after a few months of replacing motherboard too.. I'm worried about that.. Will they provide any sort of warranty on the replaced motherboard?
Pls advice..
Well if the device is still under warranty and the replaced motherboard acts up again, then they HTC have to replace it. Given the fact that you bought a defective unit that is out of warranty from Starhub, then it's better for you to return it to where you bought it and get a refund of some sort or a replacement unit.
I would move on and get a decent smartphone... one that's relatively new and is in warranty. Don't be cheap because in the end, you'll get what you pay for.
Hi,
Not sure what the exchange rate is, but I would probably think it would be better to get a new phone.
I have never tried, but some ROMs allow you to overclock the cpu, maybe you could try to underclock yours and see if the reboot problem goes away. You might already have tried all that.
Don't throw money away on a motherboard though, invest in a new and better model instead.
Mons
Get a new one
I would skip reaping that phone unless you have the parts on hand. keep it around, you might need the screen one day.
Thank you guys..
monsm said:
Hi,
Not sure what the exchange rate is, but I would probably think it would be better to get a new phone.
I have never tried, but some ROMs allow you to overclock the cpu, maybe you could try to underclock yours and see if the reboot problem goes away. You might already have tried all that.
Don't throw money away on a motherboard though, invest in a new and better model instead.
Mons
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tried underclocking it.. But no use... the only solution is motherboard change.. By the way, 150 SGD Is around 110 USD.. Although i may not be investing in a new phone as of now, i just wanted to know if it's reasonable to spend 110 usd for this problem so that i could keep the phone for a year more.
Not worth it. You'll probably be fine with a midrange priced phone with 150SGD (not eally sure how it goes in Singapore ) and save up for a decent replacement for Desire.
Please use the Q&A Forum for questions &
Read the Forum Rules Ref Posting
Moving to Q&A
I called HTC UK support a few days ago not for my wildfire s but my sons, it has a dodgy power button really hard to press and sometimes no response, hitting the side of the phone helps lol, so maybe a loose connection between the flex cable and connector.
It has always been a bit unresponsive since first purchase but wasn't too bad, I guess I only noticed it because mine was so much easier to press, anyway it has been getting worse over time.
So HTC asked if it was rooted or had been s-off as if it was they would not do the repair without a charge of £50-£60 and stated the engineers will check for this before any work is carried out.
I argued that the problem was hardware related and not software/firmware and it should be covered but they dissagreed.
I think this is poor customer service.
If I bricked my phone then I wouldn't argue, it would be my problem but this is faulty hardware so I'm pissed.
I will do the repair myself when it gets to a point that it becomes a real problem for my son, as I used to repair mobiles in a shop and currently repair pc's.
Just would've been nice to have the warranty option.
Anyway moral of the story s-off or unlocked bootloader don't expect any kind of warranty from HTC whether a software or hardware issue.
Edit: almost forgot. I asked if I send it would they flash the firmware as I didn't want them to!
Their response was they would flash the phone whether I want them to or not even though its a hardware issue.
How crazy is that.
THANKS HTC AND SHAME ON YOU :banghead:
That's bad. But I think it depends also on the country you live in. Some countries, like mine have specific laws for such a case. That means, if e.g. the defect is not caused by a software issue, they have to do the repair.
Yeah I might send a letter to a UK customer service manager and see what kind of response I get.
Good luck. You should also consider - if your son's device is already unlocked - to downgrade a stock rom. I somehow doubt that htc people check, if the device has gone through the htcdev process. They maybe just check HBOOT and if there is neither LOCKED (OOW), UNLOCKED nor RELOCKED, they think it's okay.
Didn't htcdev it.
Xtc clipped it but either way I told the guy its stock etc etc but he didn't care.
He said they've had a few phones returned to customers without repair because the engineers check the bootloader and htcdev.
In Germany you have different kinds of liability from the manufacturer's side.
If the malfunction appears within the first 6 months, it is generally believed to be a manufacturing fault and if the manufacturer doesn't want to replace it, he has to prove that it was not.
If the malfunction appears after more than 6 months, but less than 24 months, the manufacturer still has to replace devices that failed due to a manufacturing fault, but the burden of proof is on the consumer side. Obviously it's hard for a consumer to prove that the malfunction is due to a manufacturing fault, so if the manufacturer refuses to replace the device you're probably gonna fight a losing battle. However, most manufacturers will stil replace the device as anything else would harm their reputation.
The manufacturer cannot ask you to agree to forfeit either of these claims, as such an agreement would be void. However, after more than 24 months you're definitely out of luck from the legal point of view. You will only get service if you signed up for a special maintenance contract with the manufacturer, which obviously is only relevant for very expensive and long-lasting goods.
theq86 said:
Good luck. You should also consider - if your son's device is already unlocked - to downgrade a stock rom. I somehow doubt that htc people check, if the device has gone through the htcdev process. They maybe just check HBOOT and if there is neither LOCKED (OOW), UNLOCKED nor RELOCKED, they think it's okay.
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You have to provide them some kind of unique identifier for your device before they give you the unlock token. I think they know which serial the device had that this identifier is from and will then check the serial against some database.
They asked me the condition and as I explained its my sons its in a brand new condition in a case not been out the house really as he uses his blackberry outside.
It's about 7 months old.
Not sure about the law in the UK. Getting in contact with some jurist will probably help. I don't know where you're working, but most bigger companies have some kind of "legal department". Maybe you can contact one of your colleagues while relaxing over a beer.
A lawyer will probably charge far more than the phone's worth.
no.human.being said:
You have to provide them some kind of unique identifier for your device before they give you the unlock token. I think they know which serial the device had that this identifier is from and will then check the serial against some database.
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You are right. And I also found out, that whatever you do, whatever you down or upgrade the state of the bootloader lock persists.
I downgraded to an older ROM ,thus getting back HBOOT 1.08.0000. after installing HTCDEV HBOOT again, it remembered the RELOCKED state. When you first flash the HTCDEV HBOOT you get LOCKED (OOW). So somewhere this information is stored.
theq86 said:
You are right. And I also found out, that whatever you do, whatever you down or upgrade the state of the bootloader lock persists.
I downgraded to an older ROM ,thus getting back HBOOT 1.08.0000. after installing HTCDEV HBOOT again, it remembered the RELOCKED state. When you first flash the HTCDEV HBOOT you get LOCKED (OOW). So somewhere this information is stored.
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Most of the security-related information is stored along with the Radio firmware. S-ON/S-OFF is, CID is, SIM-Lock is, so bootloader lock is probably too.
HTC is not who you need to talk to. You need to go to the store where you bought the thing.
Went there today (o2 store) the guy basically said if that's what HTC said then its my hard luck.
intel007 said:
Went there today (o2 store) the guy basically said if that's what HTC said then its my hard luck.
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What an ass hole lol.
I would just spam HTC customer support up with complaints like I did when there was no bootloader unlock. They don't like me anymore. It also kills there reputation badly so they will say things to try and make up for it.
Just call or email them again, hope you get some stupid ass HTC woman who don't know jack **** about phones and gives you a free HTC One X as a replacement lol.
Sent from my HTC Wildfire S using xda premium
benjamingwynn said:
hope you get some stupid ass HTC woman who don't know jack **** about phones and gives you a free HTC One X as a replacement lol
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Yeah I'll get on the case thanks, the one x should make up for my troubles lol
benjamingwynn said:
What an ass hole lol.
I would just spam HTC customer support up with complaints like I did when there was no bootloader unlock. They don't like me anymore. It also kills there reputation badly so they will say things to try and make up for it.
Sent from my HTC Wildfire S using xda premium
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I've been bombing their inbox for days now about getting ANY Marvelc kernel sources. They keep refering me to http://htcdev.com/contact, and I keep responding that I have, and I want Marvelc sources. I must admit, I'm not being nice anymore either.
"Danielle" is taking it in stride though.
This sort of behaviour is not unheard of. in 2007 my daughter bought a Compaq laptop with a international warranty. She went to Nottingham and had a problem. When contacted HP essentially said that take it back to India for repairs, and quoted some page (14 or something) of their web warranty, basically claiming that since the model was not sale in the UK (the numbers always change across borders) they did not want to know. Then she wrote back that she is a lawyer, and was a PG at Notts U. They immediately advised her to take it to the service centre in (or just at the fringe of) the campus. Then unit was sent to the HQ and was back with a new power board within three days (this too in the XMas period).
So you have to persist, and if possible bare your fangs to get anything done.
I've not done this with HTC but with other companies in the past i have told little white lies usually saying it wasn't a fault of mine even when it was.
Hey everyone.
So basically, I live in Hong Kong, and there is an official HTC support center.
So I bought an HTC One X from my carrier, and then after a few days, I noticed I had a yellow spot, but before I detected this problem, I already went on HTCdev and unlocked my bootloader. So I called up HTC HK and talked to a guy, he insisted that I am able to fix it for free. Now, don't ask me why my carrier didn't take it in, they said I must bring it to HTC support center in Yau Ma Tei because it was beyond the 7 day in-store exchange warranty.
I sent my phone in the first time because of the screen issue, and it took about a week. They called me and said, that they are unable to replace the entire device because I unlocked the bootloader, telling me it will cost HKD 1800, and I said, NO! I sent it in because of the screen and not the motherboard! They replaced my phone's screen only, and not the entire device. So when I got my phone back, I had the exact motherboard which said "RELOCKED" and my Serial number matched up with my old one. So they had their hands digging through my 12 day old phone. I checked my phone for other defects, and wouldn't you know it, I found out ANOTHER problem on my screen, yellow spots appeared somewhere else as well as either a dead pixel was located in the middle of the screen, or a speck of dust, I'm not sure. So I yelled at them, and they took it back in.
The second time I sent it in, as I said before, was because of the unidentified dot in the middle of the screen AND the relocated yellow tint on the screen. As they stated before, they said they can't replace the entire device due to the unlocking of the bootloader, so they replaced the screen again. I was told to check the phone, and I found hairline cracks all over the phone. I WAS ABSOLUTELY FURIOUS. All those cracks were due to the repair and poor service, **** SERVICE REPAIR. Okay, I calmed down, I sent it back in, and they said they will replace the housing for me. I was infuriated at the fact that after I told them to repair it for me again, they told me that they will now ask a "Senior Technician" to look over this case, in my head I thought "WHAT THE ****, did you ****ing ask a "Junior technician" to fix this HKD5198 phone?" But I let it all slide, and I got it repaired again.
So yes, the last repair was because the casing was cracked. I took it back in, and was extremely dissatisfied with their repair service. So after listening to all the bull**** they told me AGAIN (voided warranty due to bootloader unlock), I verified my entire phone and checked everything, to make sure everything worked and looked good. I left the place with a fully functioning phone with no yellow spots and unidentified black spots on the screen.
I left the HTC support center, which is a 30 minute ride from my home area (Mid-Levels), and went to my service provider (one2free), I requested to see the senior manager of the company, waited for 15 minutes, and then when I saw him, we requested to speak in a private level of the shop. All staff were forced out of the level, and we started yelling at him. After 45 minutes of constant replies saying "We can't replace your phone directly because firstly, your phone is over the 7 day in-store exchange warranty, and secondly, we need to ask HTC for permission first". At this time, it was around 10pm, and he finally gave in because he was a nice person and we were one of the extreme-VIPs with over 10 unlimited contracts per month (HKD 500/number = HKD5000 a month). After a while, he finally decided to change my phone to the Samsung Galaxy S II LTE phone, which I used for one week. I rooted that phone, and when I restarted CWM recovery, the softkeys broke, even after stock software restore, it was still broken, so they exchanged it for a new phone.
I missed my beloved HTC One X because of the speed and elegancy, so I decided to head over to 3 HK (Hutchison Telecom HK) and my friend took my Samsung Galaxy S II, then helped me get a brand new second batch HTC One X under his number and I was so happy. Flawless to the perfect detail.
That was my story. You guys have any stories on your warranties and HTCdev unlocks? Post below!
That's one hell of a story xD. Good to hear it all turned out well even though you had to go through all that ****. I want to root my phone but because of these stories I don't want to unlock the bootloader...
I have a small yellow dot on the left side of the screen. It's almost not visible only if you look closely on a white background. It doesn't bother me and I could've gotten worse problems so yeah I decided to be happy with this model.
The first post in this thread started on May 2 warned everyone that HTC's no longer providing warranty repairs if they detect a device has had third party s/w loaded on to it. You can unlock the bootloader and still get work done under warranty but you can't load non-official ROMs. There are at least three different threads discussing this and one provides a link to spam HTC's blog in the UK voicing disapproval of the new policy.
http://forum.xda-developers.com/showthread.php?t=1631466
Lol @ you yelling at them
And then taking the manager into a level and kicking the staff out to YELL at the manager aswel lol nice problem solving
They were a crap service and didn't help you much but after you kicking staff out of a level to yell at the manager
Don't expect the manager to help you out much even if you are "VIP" and you go off at the manager hes going to think your an arse and just find the fastest way to get rid of you
I used to work for a service provider in back end and the staff from front desk would always come out to the back and the first thing they'd say is "some prick just went off at me" and if its something that particular staff member didn't do and it was another staff members fault your name and "your a prick gets passed" around the office and nobody will want to help
The best way, is just let whoever your speaking to, know that youre not happy with the service your getting and that you're not actually angry at THAT person your speaking to
Sent from my Galaxy Nexus using Tapatalk 2
Sounds like the device was fixed under warranty. His complaints are that he had to travel 30 minutes and ask more than once for repair.
He wanted a replacement device after voiding the warranty, but didn't want to pay for it, so they replaced the screen under warranty (twice?). And then the casing.
You can't please everybody.
I had a screen problem too but not a yellow spot. If i change the brightness to full and use a black wallpaper you can see a blue spot in the middle of the screen. This is my second HOX after i returned the first one through my carrier in australia because of screen flex and cracking and it took 2 weeks.
Sent from my HTC One X using Tapatalk 2
how typical hk person OP is. (I am from HK as well, we are also known as the complain society)
voiding the warranty with htcdev before getting a replacement phone.
doesn't want to pay for repair even though the warranty is voided.
screaming and yelling...
A VIP expecting best services because his is an expensive phone (they use the more experienced to fix more complicated issues, not based on the phone price)
and then break yet another phone lol
Can't say I feel sorry about what happened to you :S
BarryH_GEG said:
The first post in this thread started on May 2 warned everyone that HTC's no longer providing warranty repairs if they detect a device has had third party s/w loaded on to it. You can unlock the bootloader and still get work done under warranty but you can't load non-official ROMs. There are at least three different threads discussing this and one provides a link to spam HTC's blog in the UK voicing disapproval of the new policy.
http://forum.xda-developers.com/showthread.php?t=1631466
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Click to collapse
Read the entire forum post a few days ago. I sent the device in with a relocked bootloader with the stock RUU reinstalled in it. I know that there was no "illegal software" (as they called it in the other port) present on the device when I sent it in 3 times.
anfozy said:
They were a crap service and didn't help you much but after you kicking staff out of a level to yell at the manager
Don't expect the manager to help you out much even if you are "VIP" and you go off at the manager hes going to think your an arse and just find the fastest way to get rid of you
I used to work for a service provider in back end and the staff from front desk would always come out to the back and the first thing they'd say is "some prick just went off at me" and if its something that particular staff member didn't do and it was another staff members fault your name and "your a prick gets passed" around the office and nobody will want to help
The best way, is just let whoever your speaking to, know that youre not happy with the service your getting and that you're not actually angry at THAT person your speaking to
Click to expand...
Click to collapse
In Hong Kong, one2free/CSL 1O1O is the most "luxurious" and "prestigious" carriers out there for business and high-end markets, so they state. In theory they are supposed to give out good handsets and not flawed ones. Every handset could be flawed and the manufacturers don't want it to be flawed, but the fact that they had the policy of 7 day in-store exchange and I detected it one day after, is just stupid.
But, I know, we weren't actually actually mad at the person we were talking to, he was just trying to help. The other person who was actually furious was because of the phone. We resulted in a happy ending anyways, and that guy told him he wasn't angry at him, rather he was just angry at the service HTC had to provide. We're not that cold hearted you know
I understand where you're going where you said that reasoning is the best way to handle these types of situations, but then it also requires a bit of yelling, and I'll talk about it below.
BenPope said:
Sounds like the device was fixed under warranty. His complaints are that he had to travel 30 minutes and ask more than once for repair.
He wanted a replacement device after voiding the warranty, but didn't want to pay for it, so they replaced the screen under warranty (twice?). And then the casing.
You can't please everybody.
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Click to collapse
Yes, you can't please everybody. But have a think about this: How could a repair center do such a crap job that they had to repair it 3 times consecutively? Did they not do a quality check after they fixed the device? I mean, even if I did want to just replace the screen, they should have done it more professionally, not break the casing while repairing the screen.
etismyname said:
how typical hk person OP is. (I am from HK as well, we are also known as the complain society)
voiding the warranty with htcdev before getting a replacement phone.
doesn't want to pay for repair even though the warranty is voided.
screaming and yelling...
A VIP expecting best services because his is an expensive phone (they use the more experienced to fix more complicated issues, not based on the phone price)
and then break yet another phone lol
Can't say I feel sorry about what happened to you :S
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We're not really classified as the "complain society", we just have many lazy people working for high-end companies and don't do ****, try to get rid of their assigned jobs as soon as possible and just slack off. Without requesting (yelling) to see the manager, they probably would just lie to you and say "Sorry! The manager is not here". As soon as they know how furious we are, they wouldn't mess with us and they would do their job properly.
Maybe if you lived in Hong Kong long enough and had the experience of poor service everywhere, you would know that yelling at them to get them to do something is the only way to get what you want.
If we didn't yell at them, they wouldn't have even prioritized this problem and just told us to leave with a broken phone because of a manufacturing defect on the phone THEY supplied.
This message is just to warn people that if you unlock your bootloader in Hong Kong, and you need a repair, they will repair, and not exchange, as many times as you want.
Hong Kong is a good place, but filled with lazy people due to the current social pressures. Let's say you try reasoning with them, without demanding them to look at your current VIP status, they would LITERALLY just ignore you, and tell you that they won't be able to replace it for you.
When you said "A VIP expecting best services because his is an expensive phone (they use the more experienced to fix more complicated issues, not based on the phone price)", I know where you're going at, you can't have everything. But try thinking, if you had your phone repaired, and then you knew it was an intern who repaired your phone, you would know it was poorly repaired or not, but most likely as your schemas will tell you that experts are more superior in skill that interns.
To be honest, I was fine with my repaired phone. It was the other guy I was with who had a bad day, and demanded that I go exchange my phone at my carrier. I gave my phone to him and went off looking at other phones, and he was just yelling at them in the private room. I didn't know how they actually got it exchanged, but the reasoning guy was there as well, so I guess after some demand to realize priority in this situation, and then 30 minutes of reasoning, everything worked out fine. I got my phone and left, really without saying a word.
Well, I have to agree that the repairwork sounds shoddy. When they fixed my DesireHD, they did great job in Yau Ma Tei.
And yes, service can be bad here.
Can I ask somethin about that famous yellow screen defect and flex issue?
Is it something that the phone comes with from the first day or is it developed gradually?
I mean, if we know that those are the 2 well-known issues, when we buy our phone we can check it for a couple of days and then root. Now, if the problem will develop later, we are in trouble. I'm waiting mine in a few weeks and that's why I ask.
Actually I am from hk lol
We are one hell of an abusive customer is king society.
I worked in service sector for half and it is insanely difficult to please any customers.
People asking for special favors or deals because they are buying expensive items.
I know that sometimes it feels like you have to get the situation serious for them to do anything. But most often when you have to go that far, you are disturbing other customer's who are being serviced.
The manager resolved to those solutions (such as giving a replacement phone when warrenty is void) is actually to shut you up asap. You aren't meant to get repair or replacement once warrenty is void (or so I think it is anyway).
Now that you or your fd has got it, you would feel it is their fault at the start for not just giving you one.
But you ain't supposed to have one.
So don't call them ridiculous, or need to yell to get them do something.
Generally these cases are out of standard routine and not fair for other customers
Sent from my HTC One X using XDA
As stated, I did all this at night, in a special room. No other customers were there, it was dead quiet.
The point isn't that I voided my warranty. It is half of what I'm saying. We were upset of the job HTC did to repair my phone. And obviously its not like they didn't take my phone because of the warranty void, it was that we wanted to exchange a defective phone 12 days after purchase, 5 days beyond in-store exchange. Even 3 has a 14 day in-store replacement service, why does 1O1O only have 7? That's what I'm saying. Hong Kong carriers don't really give a damn if you unlocked your bootloaders, they don't know how to even check, its only the HTC service center that does this.
The point is, I am supposed to be issued a replacement if the phone THEY supplied had a defect and I had to go exchange it three times. They didn't care for bootloader unlocks, they just cared for their stupid 7 day in-store warranty and their lack of support after that.
Sent from my HTC One X using xda premium
SGS2 LTE rooted or not?
Dear Nicholas,
I have been doing exhilarating research about rooting these days because the information available for my phone is a little confusing, really. So I'm quite anxious about making mistakes and all, you know ;-) and getting into trouble like yours.
Now you have just briefly mentioned here that:
nicholaschum said:
After a while, he finally decided to change my phone to the Samsung Galaxy S II LTE phone, which I used for one week. I rooted that phone, and when I restarted CWM recovery, the softkeys broke, even after stock software restore, it was still broken, so they exchanged it for a new phone.
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I just got a new GT-I9210 LTE and the rooting information is very confusing everywhere, people using Skyrocket ROMs and such claiming they're the same, but many saying the soft keys broke. Apparently this particular model doesn't have a solid community of users like Nexus or others. So I'm quite anxious about making mistakes and all, you know ;-)
And I happened to come across your post in another thread titled "[Q] Samsung Galaxy S II LTE Root [SOLVED]" from May 9, where you said that you successfully rooted SGS2 LTE (your mentioned specs exactly match mine) and your soft keys and everything works perfectly.
Now, I'm not trying to catch you out or anything, I was very excited when I found your instructions there first but I am just wondering, is this the same phone you are talking about here and there?
I would like to follow your method if it really worked.
Hello,
So I have the wifi issue where the signal is pathetic, and is unfortunately barely usable nowadays. Having contacted HTC (and quoting their own admission that it is a hardware fault), I have been told that due to the phone being rooted it is out of warranty, and to have it fixed I will have to pay to get it "back in warranty" (so they want a bit more money).
Just wanted to know if anyone else has had this response, and if they went ahead with it what sort of fee they were charged?
Thanks.
DomCowell said:
Hello,
So I have the wifi issue where the signal is pathetic, and is unfortunately barely usable nowadays. Having contacted HTC (and quoting their own admission that it is a hardware fault), I have been told that due to the phone being rooted it is out of warranty, and to have it fixed I will have to pay to get it "back in warranty" (so they want a bit more money).
Just wanted to know if anyone else has had this response, and if they went ahead with it what sort of fee they were charged?
Thanks.
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I think it's time to move on mate...
Not that that is a reason to separate with the phone, but if that issue makes the phone unusable for you, i don't think it's worth repairing, since you can still sell it, as it is not a major fault and get something like the HTC ONE IF you liked the HOX.
You can even get S-OFF on it...
I have a HOX too and am thinking of switching to the ONE.
That is the standard response for bootloader unlocked devices so you are not alone...
If you don't have the money to upgrade and like your HOX then go ahead and get it fixed.
If it's really a hardware problem there is nothing you can do yourself.
You could try to install a custom rom and see whether it's really a hardware of a software problem...
desmond1303 said:
I think it's time to move on mate...
Not that that is a reason to separate with the phone, but if that issue makes the phone unusable for you, i don't think it's worth repairing, since you can still sell it, as it is not a major fault and get something like the HTC ONE IF you liked the HOX.
You can even get S-OFF on it...
I have a HOX too and am thinking of switching to the ONE.
That is the standard response for bootloader unlocked devices so you are not alone...
If you don't have the money to upgrade and like your HOX then go ahead and get it fixed.
If it's really a hardware problem there is nothing you can do yourself.
You could try to install a custom rom and see whether it's really a hardware of a software problem...
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Thanks for the response
I really wish I could move on! The contract is 24 month (ie. next April), however even if it wasn't I am going travelling in December, meaning it unfortunately wouldn't make financial sense to purchase a new device (which I would definitely do otherwise!) Certainly I have the money to upgrade, but by the time I am home there will probably be another flagship (with talk of the HTC M8+ or something :L).
Definitely not a software issue, I definitely enjoy custom ROMs! My One X ROMs of choice have been CyanogenMOD and Viper X. Just a shame companies refuse to repair Android phones due to them being rooted - particularly when they have previously admitted it is their problem!
DomCowell said:
Thanks for the response
I really wish I could move on! The contract is 24 month (ie. next April), however even if it wasn't I am going travelling in December, meaning it unfortunately wouldn't make financial sense to purchase a new device (which I would definitely do otherwise!) Certainly I have the money to upgrade, but by the time I am home there will probably be another flagship (with talk of the HTC M8+ or something :L).
Definitely not a software issue, I definitely enjoy custom ROMs! My One X ROMs of choice have been CyanogenMOD and Viper X. Just a shame companies refuse to repair Android phones due to them being rooted - particularly when they have previously admitted it is their problem!
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The odds are good you have the regularly reported antenna issue that means the pins on the motherboard are not making proper contact with the antenna.
There is PLENTY you can do to sort this yourself, but it does involve opening your phone.
There is an absolute TON of video guides on doing this on YouTube. Check it out and decide if you want to go that route.
Look for one that DOES NOT involve soldering any wires. You just use a couple of small bits of tin foil and your signal should be fixed right up.