just washed it off with a little soap and water and it went haywire. red LED came up. no water entered the port. moved connector around and LED went off. went to plug in and physically wouldn't connect to the charger. played around with it more and now it appears the connector is entirely damaged/not present. wtf? how can I get this replaced?
Dioscorus said:
just washed it off with a little soap and water and it went haywire. red LED came up. no water entered the port. moved connector around and LED went off. went to plug in and physically wouldn't connect to the charger. played around with it more and now it appears the connector is entirely damaged/not present. wtf? how can I get this replaced?
Click to expand...
Click to collapse
Seriously? Wash your charging port with soap and water? Lol
Sent from my SPH-D710 using XDA
should have been more specific. i put a little bit of soap and water on the screen and the case, not on the sides or top/bottom of the phone.
Dioscorus said:
should have been more specific. i put a little bit of soap and water on the screen and the case, not on the sides or top/bottom of the phone.
Click to expand...
Click to collapse
Water/Soap (water in general) on a phone = bad period. wtf would you do that seriously??
As for getting it replaced walk into a store and just tell them it will no longer connect. but don't tell them what you did seriously. and never do that again.
indeed... strange that I cannot even physically insert the cable. anyway, got in touch with Sprint's chat line and the guy noted my account to walk in tomorrow and get a replacement. gotta love the service.
I don't have insurance. The phone is covered by a one-year warranty. The port failed to connect to a USB cable. see where I'm coming from?
Dioscorus said:
I don't have insurance. The phone is covered by a one-year warranty. The port failed to connect to a USB cable. see where I'm coming from?
Click to expand...
Click to collapse
Then you're out of luck. Someone walking into the store and saying "Care sent me here for a replacement" is an automatic defensive stance. We hate when customers say that.
If you haven't just gotten very lucky from sprint about replacement..two things one and it's weird but works..drop phone in dry rice overnight..it absorbs any water from phone..then make sure that moisture tags aren't on the phone by battery connector..no expert by any means but this website and it's members have saved my hide many many times with tips and tricks..hope this helps.
Sent from my SPH-D710 using xda premium
don't see how I'm out of luck. the failure of the USB port is directly attributable to a defect by the manufacturer. Sprint exchanges these devices and sends the defective units to Samsung(with a receipt, which I don't have, but the guy I spoke with said he could either have one for me in three days or note the account appropriately). everyone wins.
Clean phone...
When I want to clean my phone, I take it in the shower with me...
thexdakid77 said:
When I want to clean my phone, I take it in the shower with me...
Click to expand...
Click to collapse
Tell us how your USB port works after that
It doesn't, but it smells great...
Soap and water? I lol'd.
Dioscorus said:
the failure of the USB port is directly attributable to a defect by the manufacturer.
Click to expand...
Click to collapse
No, you put a little bit of water on your screen and it created a short somewhere that effected the charging port. Let me guess ... you conveniently failed to tell the customer care Rep that you were cleaning the screen with water when the charging port stopped working.
Defect by the manufacturer? Seriously? Does anyone take personal responsibility for anything anymore?
Sent from my SPH-D710 using Tapatalk
Sorry. I had to fight through a little laughter. Obviously water is a big no no..... But, a few years ago I accidentally washed an old ipod left on my pants pocket. Took out of washer, put in a bowl of rice and covered with saran wrap. 2 days later was like new. Somehow the rice absorbs water even out of the tiniest places. Give it a shot, not much else to lose as of now right.
NV, just saw you sent it out.
Sent from my SPH-D710 using xda premium
Dchibro said:
No, you put a little bit of water on your screen and it created a short somewhere that effected the charging port. Let me guess ... you conveniently failed to tell the customer care Rep that you were cleaning the screen with water when the charging port stopped working.
Defect by the manufacturer? Seriously? Does anyone take personal responsibility for anything anymore?
Sent from my SPH-D710 using Tapatalk
Click to expand...
Click to collapse
I didn't kill him, I swear! It was the gun!
Sent from my SPH-D710 using Tapatalk
Dioscorus said:
don't see how I'm out of luck. the failure of the USB port is directly attributable to a defect by the manufacturer. Sprint exchanges these devices and sends the defective units to Samsung(with a receipt, which I don't have, but the guy I spoke with said he could either have one for me in three days or note the account appropriately). everyone wins.
Click to expand...
Click to collapse
I'm really curious as to how everyone (EVERYONE?) wins.
I bet u pray that little sticker inside doesn't show water because u won't get new phone
Sent from my SPH-D710 using xda premium
newalker91 said:
I do hate to break it to you, but that isn't how it works. No customer service number, not even retention, has the authority to demand a technician give the customer a replacement device. The technician will inspect your device, probably trash the shoddy e-ticket created by care (although in violation of M&P to do so), and create a new one based on their decision. Can almost promise that you will be required to submit an Asurion claim
Click to expand...
Click to collapse
If nothing else, its good to learn/confirm from this thread that Sprint will tell you one thing, and completely do another once you deal with someone else, I have had this multiple times. So annoying ...
Sent from my SPH-D710 using xda premium
Sent from my SPH-D710 using xda premium
I'm sorry, but we don't honor manufacturer warranties. Unless you have TEP or even just ESRP, it will still cost $35. Provided, of course, that they don't find any liquid.
Sent from my SPH-D710 using xda premium
Related
Yeah, after I've taken such great care of my Incredible, I made a big mistake today. I was looking through a closet for a box of trashbags, and had the flashlight app on. I found the bags, and thought I had turned the flashlight off, but in fact I had not. I slipped the phone into my pocket.
Well, 5min later I feel a burning in my pants, sure enough the back plate and LEDs had melted under the high heat and fused together. The leds are melted down around the backplate, which has warped around the holes. It's only noticeable if you look kinda close. But, I can't get the plate off. I freaked out.
So, I know a few options, I can pay the $100 deductible and get a replacement phone from my insurance. I want to know, will it be the same hardware? (AMOLED)
I also can attempt to cut the phone apart with a small knife, as it has only fused around the leds. I can live with melted leds (they still work).
My only other question is: what is the possibility of smooth-talking the verizon store rep into replacing the phone under my 1 year warranty? I can nandroid, then get it back to stock before I take it in.
Thanks guys, I put so much time and money into this phone, god I hate when things like this happen.
i would call verizon and tell them there is a problem with the leds and there not working correctly that you cant get the cover off.
Sounds Like A Warranty Replacement To Me.
That's hilarious and sad at the same time. I would call up verizon and have a what if hypothetical conversion about this. Most likely if you get a new Dinc it won't be amoled.
Sent from my ADR6300 using XDA App
were you using the htc flashlight?
Sent from my ADR6300 using XDA App
pete_kowalski83 said:
were you using the htc flashlight?
Sent from my ADR6300 using XDA App
Click to expand...
Click to collapse
Unfortunately not, I was using Torch from Cyanogenmod. However, I'm sure I could get the same results if I left the HTC app on long enough, as Torch wasn't even on full brightness. It's really weird.
So the general consensus is to call verizon? Not go to a store?
J.New said:
Unfortunately not, I was using Torch from Cyanogenmod. However, I'm sure I could get the same results if I left the HTC app on long enough, as Torch wasn't even on full brightness. It's really weird.
So the general consensus is to call verizon? Not go to a store?
Click to expand...
Click to collapse
I think going to a store might be best. Do a nandroid, and restore to stock. Make sure you s-on, and pull your SD card out for good measure xD Then show it to a representative and tell them you were using the flashlight app and you put it in your pocket blah blah.
There is this thing called the manufacturer's warranty that covers your phone for 1 year from hardware defects. And that is certainly a hardware defect. The dude will fill do everything for you, and a new one will be sent to you. Don't worry, if you have AMOLED now, you should get a Certified Like-New AMOLED. (Some Verizon internal memo was leaked a few months ago confirming this, and I can personally confirm)
gmichaelow said:
I think going to a store might be best. Do a nandroid, and restore to stock. Make sure you s-on, and pull your SD card out for good measure xD Then show it to a representative and tell them you were using the flashlight app and you put it in your pocket blah blah.
There is this thing called the manufacturer's warranty that covers your phone for 1 year from hardware defects. And that is certainly a hardware defect. The dude will fill do everything for you, and a new one will be sent to you. Don't worry, if you have AMOLED now, you should get a Certified Like-New AMOLED. (Some Verizon internal memo was leaked a few months ago confirming this, and I can personally confirm)
Click to expand...
Click to collapse
I wouldn't go so far as to call it a hardware defect, as this was not normal wear and tear. LEDs typically do a very good job of heat dissipation, but putting an illuminated one in your pocket is going to allow for an unnatural buildup of heat. Rather than a defect, it's simple physics.
For the OP- definitely restore to stock and take it in for a warranty exchange. However, you may want to leave out the part about having the LEDs on while in your pocket.
Turn flashlight back on for few minutes so that it it melts again and pull the phone apart.
Aftermarket light or not, I had no idea it got that hot: 0
Sent from my ADR6300 using XDA App
You placed an RF transmitter next to your goods? ..or ..are you a hot woman?
luvit said:
You placed an RF transmitter next to your goods? ..or ..are you a hot woman?
Click to expand...
Click to collapse
Hahaha I'm no woman. I guess you could call me reckless/uninformed. I haven't seen much hard information that suggests radiation is high enough to cause problems.
And thanks for the responses. This weekend I'll go back to stock, and bring it in to the verizon store in my area. Just double checking, I'm going to tell them that I was using the htc flashlight app, but should I tell them that I had it on for a long time, short time, medium amount of time? I'll know to say that I felt the phone starting to get hot, and then turned it over and saw the melted plastic.
I do that all the time whilst drinking out of a plastic bottle that I left in my car during 100 degree temps.
luvit said:
You placed an RF transmitter next to your goods? ..or ..are you a hot woman?
Click to expand...
Click to collapse
Sent from my ADR6300 using XDA App
the SAME thing happened to me on my inc! only i caught it before it actually fused my backplate to the phone! my backplate still got melted though, and the chasis around the LED's. I was also using the torch on CM 6.1, it truned on in my pocket since I had the torch app in quick launch/widget area of the notification bar. I also had the torch set to "High/Death Ray" so im sure that didnt help either!
suprdamn said:
Turn flashlight back on for few minutes so that it it melts again and pull the phone apart.
Click to expand...
Click to collapse
Did the OP not read this? This is your solution dude. As soon as you take it off blow on it so it cools quickly and just snap the cover back on, problem solved.
Hey guys.
Dropped my phone in the otter box into a sink tonight. Phone was barely wet.
Phone booted up and let me use it, no problem.
Speakers are shot, no audio whatsoever. When I try to make a call I hear them very staticky (sp?) and they can't hear me.
Long story short, I have TEC for my phone (They send out replacement device, no questions asked).
Will they check phone for water damage if the stickers are not tripped? I'm EXTREMELY paranoid.
Just wondering.
Another problem, phone is stuck in a bootloop so I can't restore to stock. I can't turn on USB Debugging...
thoughts?
I'm not sure about the bootloop part, but as for the speakers/mic those should start working again once the water has dried.
How can you tell if the speakers are shot if you can't boot?
Sent from my Galaxy Nexus using Tapatalk 2
Edit, sorry, I skipped to the end. If there's no evidence of water damage, Id try to get a replacement.
wyattyoss said:
How can you tell if the speakers are shot if you can't boot?
Sent from my Galaxy Nexus using Tapatalk 2
Edit, sorry, I skipped to the end. If there's no evidence of water damage, Id try to get a replacement.
Click to expand...
Click to collapse
Yeah, problem is. Phone is rooted with custom ROM and they'll know the phone isn't stock.
I need to at least return to stock.
Edit: Nevermind, I just did the honest thing and made an insurance claim. Will they care that it's rooted? They shouldn't but idk. They may never know either because the ROM it's on is stock ICS. I was able to restore a Nandroid backup to Android Revolution HD. Idk though.
CanesDrew said:
Edit: Nevermind, I just did the honest thing and made an insurance claim. Will they care that it's rooted? They shouldn't but idk. They may never know either because the ROM it's on is stock ICS. I was able to restore a Nandroid backup to Android Revolution HD. Idk though.
Click to expand...
Click to collapse
During the claim did you tell that it's rooted? Generally speaking, all carriers will take into consideration that the phone is has been tampered with. Cross your fingers and hope that the person who receives your phone has no clue what to look for.
dlo604 said:
During the claim did you tell that it's rooted? Generally speaking, all carriers will take into consideration that the phone is has been tampered with. Cross your fingers and hope that the person who receives your phone has no clue what to look for.
Click to expand...
Click to collapse
It's an insurance claim. I paid $99 for a new phone. I didn't make a claim with Verizon. Asurion is a third party company.
You could have put it in a bowl of rice for a day or so.
I forgot my phone was in my pocket and walked right into a swimming pool with it. I put it in a bowl of rice for a few hours and it powered on but was stuck in a reboot loop. After leaving it in the rice another day or so it powered up and has worked (mostly) fine since. The camera module died and it seems to use a little more battery than before, but that's the full extent of the damage.
You shouldn't have turned the phone on if it got wet (even if it's in an otterbox case)
I had this happen to me last week. Horrible! Long story short. Girlfriend brought an open cup inside my car (which i didn't know about) i plugged my phone in for music, then set it in the cup holder. All i hear is (Buzzzz) coming from the car stereo and she was like "Did you just put your phone in my water?" -__-
So.. I had to leave it in a big bag of rice for it to dry. Took out the back plate, battery, and just left it there for a good 10+ hours. Opened it up. Still had some flicker issues with the screen. sound was muffled and mic was perfect.
BUT. after about 2-5 hours with using it like that. It was back to normal. This is such an amazing phone!
Doesn't matter what he did. He already made the insurance claim and paid his deductible. Asurion doesn't care what software is on it. Just as long as you pay the deductible they'll send you a replacement.
Sent from my Galaxy Nexus using xda app-developers app
ThatTechShow said:
she was like "Did you just put your phone in my water?" -__-
Click to expand...
Click to collapse
Hahahaha. Awesome.
Sent from my Galaxy Nexus using xda premium
So pretty simple, I got the notorious Black Screen of Death that happens to a lot of epic users. No Samsung/Boot animation logo displayed on boot, but the phone boots successfully. I can have touch response, along with my soft keys lighting up. I have tried every single possible fix for the Epic 4g, including spare batteries, ODIN, etc.
I've searched through a ton of threads on XDA, unfortunately all of them end on "go to Sprint". I went to the store today and was told because I've had my phone 13 months, It's no longer covered by warranty and they refuse to do the $35 replacement. Right now I have only $40 to my name, so the $100 Samsung is quoting me for a fix isn't possible atm. I was wondering if anyone had any ideas on what exact HW part is failing? I'm an EE, so working with tiny electronics doesn't phase me. Idk if i should look for a blown cap./chip, disconnected wire, or a bad solder joint. I'd like to have a plan before I go into it. Does anyone have any ideas? If i can buy a spare part I'd gladly do it.
I don't really have a solution to the screen of death, but you can sell your epic to Sprint or Bestbuy for like 40$ and add the 40$ you have left and purchase another.
http://m.cowboom.com/index.cfm?page=details&contentID=850763
Maybe just odin again. I had no samsung logo on one odin and then I odined the same thing and it fixed it. I think its a sw issue not hw.
Sent from my SPH-D700 using Tapatalk 2
Didn't some find that the ribbon cable had loosened up?
Sent from my SPH-L710 using xda premium
kennyglass123 said:
Didn't some find that the ribbon cable had loosened up?
Sent from my SPH-L710 using xda premium
Click to expand...
Click to collapse
If that's the case could you point me towards the thread or give me a vague direction? My Epic is in about 8 pieces on my desk right now and I'm thinking of a full reassembly to at least make sure none of the cables have come loose.
Here's a tear down video for the epic
http://www.youtube.com/watch?v=IeO89VGAPuU&feature=youtube_gdata_player
If you ribbon cable is damage it cost between 5$ -10$ to get another one.
Thx for the info. As a follow-up heres what my cable looked like when I took it apart: instagram com/p/Ow3Jj4uyW6
It looks like the sliding of the cable wears down the thin black base of the cable, causing a short to occur on the cable. I've ordered a replacement and will update when it gets here
Good to hear you found the problem, btw do you have TEP? Sprint would have fixed it for free if you took it there.
masaidjet said:
Good to hear you found the problem, btw do you have TEP? Sprint would have fixed it for free if you took it there.
Click to expand...
Click to collapse
Nope, hence why I'm at DIY stage right now. I usually don't get TEP because most software problems I can fix, but I never expected a manufacturing defect
hi...guys...
i bought a note 2 tmobile version, it said "to repair" has a bad digitizer etc etc...ok so far...i thought.. i buy a new lcd and it'll be ok.. but the thing in this phone is that i read " battery water damage has been activated" and its like i didnt read it. according to the item description. the phone charge the battery, turn on (the buttons lights up but need a new lcd/digitizer in order to see the display working) and you can see the phone files on the pc.... obiously i made a big mistake here... the question that comes to me: it is possible that the phone still works, (or is there a possibility to fix it), i mean.. a phone with water damage turn on, charge and can it be plugged in the pc? i dont have the phone yet..
It's unlikely to work, but try placing the phone inside of a bag dry rice for a day or 2. It draws moisture out of the phone.
Also, maybe it is only the battery that is damaged, not the phone.
I am unsure about how to fix water damaged phones though. Hopefully you get it working, sorry about your phone
Androideka5 said:
It's unlikely to work, but try placing the phone inside of a bag dry rice for a day or 2. It draws moisture out of the phone.
Also, maybe it is only the battery that is damaged, not the phone.
I am unsure about how to fix water damaged phones though. Hopefully you get it working, sorry about your phone
Click to expand...
Click to collapse
thats the first thing im gonna do man, disassemble the phone and put it in rice... hope that works :crying:
If it turns on and connects to a computer it may be okay. It seems to at least power up now there is issues like will the mic and speakers be okay
Sent from my SGH-T889 using xda app-developers app
kintwofan said:
If it turns on and connects to a computer it may be okay. It seems to at least power up now there is issues like will the mic and speakers be okay
Sent from my SGH-T889 using xda app-developers app
Click to expand...
Click to collapse
+1, it's internals are working if it powers on, so we known it's not completely broken
kintwofan said:
If it turns on and connects to a computer it may be okay. It seems to at least power up now there is issues like will the mic and speakers be okay
Sent from my SGH-T889 using xda app-developers app
Click to expand...
Click to collapse
Androideka5 said:
+1, it's internals are working if it powers on, so we known it's not completely broken
Click to expand...
Click to collapse
i hope you guys be right, i sent him a message and here is the answer :
the water marker on the phone is pink but the one on the battery is fine. I bought this from someone as is. All I know is it seems to work. Computer recognized it, charger light works, and menu buttons light up when pressed. Haven't heard sounds from it but I assumed the volume is turned down
It might just be ok man just try to fix it and see
Sent from my SGH-T889 using Tapatalk 4 Beta
Rice is really poor dessicant. It's better than nothing but if you can get your hands on a good amount of silica gel that would be better. Dell ships their pc's with a big bag of silica gel in the box. Check your local best buy and see if they have any that they pulled from pc boxes that you can have. If not, you might be able to get it at home depot or Lowe's or maybe a shipping store like the UPS or FedEx store.
Sent from my SGH-T889 using xda premium
janjannsen99 said:
It might just be ok man just try to fix it and see
Sent from my SGH-T889 using Tapatalk 4 Beta
Click to expand...
Click to collapse
moto211 said:
Rice is really poor dessicant. It's better than nothing but if you can get your hands on a good amount of silica gel that would be better. Dell ships their pc's with a big bag of silica gel in the box. Check your local best buy and see if they have any that they pulled from pc boxes that you can have. If not, you might be able to get it at home depot or Lowe's or maybe a shipping store like the UPS or FedEx store.
Sent from my SGH-T889 using xda premium
Click to expand...
Click to collapse
yeah.. i wanna believe the water damage marker activated didnt cause some serious damage in the note, ...as our friend kintwofan mentioned, may be the damage was only the speaker/microphone.. anyway im gonna do the rice thing....
when i get the phone, i will fix the and post some pictures....
So the other day one of those metal strips where the battery connects into got somehow pushed into the phone. I was getting incorrect battery readings and it would, every now and then, act like it was charging when it wasn't. I decided to try to pull it out a little with some pliers, but accidentally pulled too hard and ripped it out of the phone. Now my phone is pretty much dead. I was wondering if there is any way to fix this, even if it is temporary, or if I should just bring it into a Sprint store and see what they can do. Thank you in advance for any help. EDIT: I apologize if this is not in the correct section of the forums.
You might need a replacement. You could bring it to sprint and act stupid. Or you can look up tuscani81 and buy the housing. I am pretty sure its a part of the housing. I could be wrong. If you ask him he can tell you
Sent from my SPH-L900 using Tapatalk 2
That sux
That's the worst.
Thanks, Patrao. I guess I'll look up that guy and see what he can suggest for me. If that doesn't work I'll act stupid for Sprint. lol
Just dont try to wedge anything in there. Not only could it be fire hZard but it could short the board and fry anytging you had in there. Goodluck man.
Sent from my SPH-L900 using Tapatalk 2
Could you upload a picture of the damage, OP? Any battery contact is part of the motherboard. Either you replace the contact cradle 'soldering skills required' or you replace the motherboard.
Sent from my SPH-D710 using xda premium