Unfortunately I narrowed this down to the WM 6.1 upgrade. I can no longer send emails.
+ T-Mobile Dash (aka Excalibur aka HTC s620)
+ RUU_Excalibur_WM61_Kavana_080408_WWE installed
(generally working wonderfully!)
+ 2 different Pop3/SMTP email accounts (my own domains, hosted by godaddy)
+ EMail settings set-up on the dash (not using My Tmobile as a gateway)
(SMTP uses authentication, no ssl and port-80)
Emails were working just fine for 2 years under WM5, 6. After I installed 6.1 ... receiving worked fine, and still does.
Sending emails would work for a few hours, then I would get a vague error message (error - something is wrong - check the settings or that the network is working)
For a few days I was able to sometimes get it to work if I toggled SSL for outgoing. But no more.
The only way I can get emails to send is to delete the email settings, and re-set it up again as new. Then after a few hours it fails again.
After hours and hours of playing and on the phone with tech support - we've determines that the settings are (and always have been) correct and that there are no network or hosting problems. And the phone is brand new.
The email sending worked fine until the 6.1 upgrade.
Any suggestions, insights, help, therapy, anything???
Thanks!
Please someone help out - I'm going nuts.
You should change your password because if you have been using unsecured smtp for 2 years it's likely someone has already stolen it. Turn on SSL and keep it on ;-)
Not sure why it would fail after a few hours though.
reconfigure your connection settings
D-ville Solja said:
reconfigure your connection settings
Click to expand...
Click to collapse
Not to sound too sarcastic - but can you be a little more vague? ; ) "tweak the settings" ... hmm. OK.
After hours and hours of troubleshooting (and I'm no newbie) with the mobile provider, hosting company etc ... I think we've reset, reconfigured just about everything.
The only thing that works - temporarily - is if I delete the entire email account from the phone, and the create a new (identical) one. It will work for a few send/receive sessions, then the same sending problem will occur ... never to recover until I repeat that process.
If anyone has any specific experience with this problem (or specific suggestions) - I'd really be grateful !
lemme get everything straight first, your saying you upgraded to 6.1 correct? and now your email account wont let u send emails correct? well is your EDGE working? can u still get on the internet with no problem?
D-ville Solja said:
lemme get everything straight first, your saying you upgraded to 6.1 correct? and now your email account wont let u send emails correct? well is your EDGE working? can u still get on the internet with no problem?
Click to expand...
Click to collapse
yes yes yes yes yes
After 11 hours of testing and troubleshooting over the past 2 weeks - we've definitely covered the basics.
In case you were wondering
+ the phone is turned on
+ I am pressing the buttons on the device as opposed to trying to use tele-kinetic ability (which can be inconsistent)
+ My eyes are opened and are in working order
+ I made sure I was in no tunnels, caves, canyons or steel-concrete enclosed bomb shelters
+ I verified that my network provider (T-Mobile) did not go out of business, or suddenly remove all their cell towers
+ I verified that most my 2,000 email contacts (potential recipients) have not been abducted by aliens who also deleted their email accounts.
Also
+ This is happening with 2 different email accounts.
+ The Pop3 and smtp servers are indeed working - since
a. I am able to put the settings in my PC, and another phone device (a older sprint phone that allows me to setup pop/smtp) - send/recieve emails work fine
+ Emails were working fine before I upgraded to WM 6.1
**
+ EMails worked ok for the first 2-3 days then the trouble started.
+ I can only get emails to send now when I delete the account, and create a new one (with identical settings). This lasts for a few hours before it fails to send.
+ I've been on the phone troubleshooting with tmobile and my hosting company for hours on end - trying all sorts of funky settings and tests ...
They hosting company seems to have determined that the smtp request is never getting to them; tmobile verified in great detail that the network is working.
Their idea was something along the lines of "the email client part of upgrade of WM 6.1 seems to be deleting a security certificate" or something .
I dunno about that - but it is clear that something is going on with the email client. The network, and email hosting is just fine, as are the settings.
Hope some of this helps - and that someone has some ideas I can try.
Oh - and just to pre-empt some suggestions:
1. No I won't change to linux, a mac or an iphone - but thanks for the suggestion.
2. I have checked out that I have not transported into an alternate reality, where everything is pretty much the same as in this reality - except my emails don't work.
3. Yes, I am using a Dash/HTC s670 - the battery is charged, and I have powered down, taken the battery and sim card out, hopped on one foot and made sure I have no other software running (even on all my pc's) before I powered it back on.
4. Yes, I can make phone calls and do everything else
5. yes, I have an internet connection - and the proper one (GPRS - but have also tried this via the wifi connection.
6. No I am not talking on the phone or browsing the internet during the ill-fated email sending.
7. I am pretty sure there is no conspiracy between t-mobile and my hosting company to block me from sending emails - only from this phone.
8. There are no unusual limitations or special issues with my hosting company about sending these emails.
9. I've tried sending to myself, others, multiples etc ... no difference.
10. It happens with more than one email address/domain.
Thanks for all the help! Sincerely. Thanks. I really need to solve this.
not sure if this helps, but i too cannot send via smtp, but one thing i found out is the email account ( as i found out) i setup (which was my ISP's ..Cox Communications) blocks smtp transmissions sent via proxy (which is what you go through via edge or gprs,...not sure about wi-fi though).
pudgedaddy said:
not sure if this helps, but i too cannot send via smtp, but one thing i found out is the email account ( as i found out) i setup (which was my ISP's ..Cox Communications) blocks smtp transmissions sent via proxy (which is what you go through via edge or gprs,...not sure about wi-fi though).
Click to expand...
Click to collapse
I had tmobile level-3 tech support (aka as their obi-wans) conferenced in with my hosting company (godaddy) - and tmobile specifically asked about the proxy issues. Nope. Nice suggestion
PLEASE note everyone - MY issue is not merely "I can't get my emails to send" ... as if I am trying to figure out the proper settings or trying to get email sending to work for the first time
Emails USED to send until I upgraded to WM 6.1 ... for 2 years
If my settings were wrong, if there were some incompatibility between the network and my smtp server then my emails would NEVER have sent.
As it is ... they send sometimes (when I set up the email client with a new account).
wow im not sure about that one then, sorry
D-ville Solja said:
wow im not sure about that one then, sorry
Click to expand...
Click to collapse
A lot of the senior members here (including yourself) seem to know what they are talking about and are quite helpful - despite many others answering without bothering to read the question. So thanks
I honestly and at a brick wall here. The only thing that seems to make sense is some sort of concept that involves my smtp settings being corrupted (upon saving or sending) ...
And I mean corrupted - since they work consistently for a few hours and then stop.
Other than that, I haven't a clue - neither do tmobile nor my hosting (and for once I feel sorry for them - since the time they put in trying to troubleshoot far exceeds any profit they might make from me).
i dont know if this will work or not but its a suggestion since I also own a domain with Godaddy. Sometimes even my SMTP fails though I am using WM6 and not WM6.1 so this is what i have done.
Goto www.mobisync.com and setup ur account with them. They support upto 5 accounts. Then configure ur settings according to the site.
There are 2 advantages for this. 1 is that you get push email in real time and when u send email its using mobisync servers and not the godaddy SMTP.
Also it totally free.
i am using this with no problems till now. I suggest you try it and its very easy to setup mobisync on ur cell phone...will probably take 30sec or less.
Hope this helps...cheers mate..!!
Hi - thanks for chiming in ...
actually I am not looking for "alternatives" - I am looking to solve the problem with the email client. If I need to send emails I can indeed send from my PC, or even webmail from my phone or just about anywhere else.
Sure, I can use some sort of network based email, IMAP or Microsoft exchange or whatever.
RIght now I want to solve the issue at hand. It's sort of like my trying to get about microsoft word on my PC working again, and getting suggests to type my letters in a text editor or other client. I *know* other ways exists - but this way is the one I prefer and it should be working. Clearly there is a problem and I'd like to solve it.
If no one else is experiencing this issue (in this forum), then I'll have to consider something specific with my setup/network etc .. but then again 6.1 has not been out long enough to make that assumption yet.
I appreciate the ideas and help - keep them coming - eventually we'll hit upon something.
atit.sh said:
i dont know if this will work or not but its a suggestion since I also own a domain with Godaddy. Sometimes even my SMTP fails though I am using WM6 and not WM6.1 so this is what i have done.
Goto www.mobisync.com and setup ur account with them. They support upto 5 accounts. Then configure ur settings according to the site.
There are 2 advantages for this. 1 is that you get push email in real time and when u send email its using mobisync servers and not the godaddy SMTP.
Also it totally free.
i am using this with no problems till now. I suggest you try it and its very easy to setup mobisync on ur cell phone...will probably take 30sec or less.
Hope this helps...cheers mate..!!
Click to expand...
Click to collapse
Since you can initially send, your setting must be at least basically correct. It sounds more like the SMTP session is not being closed correctly, since deleting and recreating (which would be effectively a close) works. I would guess WM6.1 thinks the connection is still active but the server has closed it. You really need a trace of the SMTP session.
As a work around/test you need is another completely different SMTP server you can authenticate with. I suggest your home ISP. They should have one you can authenticate with for use when travelling. Try it with that. If it works there is a compatibility issue between the Godaddy SMTP server and WM6.1 so you will need a trace for us to figure out what is going on. If it doesn't work there as well, well we still need that trace.
Darn, your suggested sounded promising - and I did indeed spend about 2 hours chasing it. I tried smtp from my cable op - who is my broadband isp ... no luck - same problem. Then I got on the phone with t-mobile, using their smtp settings. Same issue.
We're all stumped.
Not sure how to do a trace of the smtp session from my device.
Again - this worked for 2 years (until WM 6.1) - at which point sending worked for a few hours then not. The only way it works again is if I create a new account with the same settings.
jamssx said:
Since you can initially send, your setting must be at least basically correct. It sounds more like the SMTP session is not being closed correctly, since deleting and recreating (which would be effectively a close) works. I would guess WM6.1 thinks the connection is still active but the server has closed it. You really need a trace of the SMTP session.
As a work around/test you need is another completely different SMTP server you can authenticate with. I suggest your home ISP. They should have one you can authenticate with for use when travelling. Try it with that. If it works there is a compatibility issue between the Godaddy SMTP server and WM6.1 so you will need a trace for us to figure out what is going on. If it doesn't work there as well, well we still need that trace.
Click to expand...
Click to collapse
It's OFFICIAL- WM 6.1 is the problem !
Damn. Damn.
OK - after yet ANOTHER 4 hour marathon session with Tmobile tier 3 support - in trying everything ... SMTP email still does not send reliably
(again - starting with WM 6.1, emails simple do not send - no timeout no port errors, bounceback, security issues). The only way it sends is if I create a NEW account with the identical settings. Then it will work for several hours 2-4 ... then emails go back to not-sending.
Finally after a total of over 30 hours of testing in the last 8 days (yeah, I've got a full time job too, and had been traveling!) ... I had to go to a tmobile store and side by side test with a WM 6.0 dash. Same everything - settings etc. 6.0 works. 6.1 not.
And where would I officially report this?
Even more of a tragedy since I absolutely loved everything else in 6.1
PLEASE PLEASE (whoever does these things) - please post a fix or rom update!
Please!
Thanks
cornell2 said:
And where would I officially report this?
PLEASE PLEASE (whoever does these things) - please post a fix or rom update!
Click to expand...
Click to collapse
I would recommend waiting for an official release from T-Mobile or HTC before filing any bug reports.
"Hi, I downloaded a hacked beta rom from some website and it doesn't work right" doesn't usually get them moving fast.
Well, I sort of meant reporting this to whomever ported. I honestly don't know the logistics here of what ROM I have or how it came about. the point of confusion (on this point) is that the announcement and link for the 6.1 release actually appeared on a T-Mobile affiliated blog or site (forget which) - giving the perhaps mistaken impression that this was some sort of official release for the Dash - only that T-mobile was not yet supporting it. I definitely claim ignorance here.
My comment about reporting the bug - was more about letting the person/team who "ported" WM 6.1 to the Dash know about this issue. I am sure they would want to know (especially if this issue was specific to the port). Just because I posted a thread on this issue does not mean that the right people know about it yet - which is why I mentioned it.
Thanks
smtp problem with wm 6.1
is there a solution to this problem yet? I have the same problem since upgrading to 6.1. I've noticed that it appears to be related to smtp authentication. It seems to work ok on an earthlink account i have, which does not require smtp authentication.
No solution yet. Problem still persists (though intermittent). Seems to be related to 6.1 not resetting or saving a security certificate or something. But I am no expert. All I know is I can no longer rely on my Dash for SMTP email since upgrading to 6.1
i'm having the exact same issue
i have my phone setup for imap with gmail and i can receive perfectly fine, but it wont send
i delete the account and recreated it and it worked but after a few hours stop sending again
any fix?
Hello all,
I'm really sorry if this is the wrong place to post this,
but i'm just so frustrated right now and I can't find anywhere else.
So I got my Touch Pro 2 about 6 or 7 months ago. It worked perfectly
for the first few weeks. Then every now and then when I went in and
out of messages a little to often it would brick and I would be forced to
reset it. It kept getting worse. I have to use the quick message (type contact
every time) because i'm afraid going into the threaded message view will brick the phone. The reset count is getting ridiculous. Today alone I have had to reset it four times.
I've noticed in the past month it has been lacking facebook compatibility and
me trying to figure out why has resulted in it bricking many times.
First of all, when i first got the phone i linked all my friends' profiles and set up their profile pictures. But when i added new contacts I couldn't add their facebook account. And I haven't been able to update pictures from friends
that are already connected. So today i decided to hit the logout button on
Data connections. It logged me out and then i logged back in to find most
of the connection between people and facebook entirely gone and all of the profile pictures gone.
All in all it's just plain ridiculous that I can't A - message properly or B - use the facebook compatibility, both of which are things that should just work and not brick my phone. I really hope there is some setting or registry value I can tweak to make it all better. But i realise that is naive so i won't get my hopes up.
Thanks in advance,
Ben
Realistically the only real fix for that is to just back it all up and do a hard reset (wiping it back to the default configuration). It'll be back to how it was when you got it.
Alternatively you may wish to install a HardSPL and flash a new (better?) ROM instead, but that's up to you. Either way it'll require a hard reset though.
first go here
http://forum.xda-developers.com/showthread.php?t=550131
then pick from one of the roms posted. see which one you prefer. i use energy cookie. ive heard great things about its facebook and twitter apps. messaging itself is on point as well.
heres a link to some roms
http://forum.xda-developers.com/showthread.php?t=562773
http://forum.xda-developers.com/showthread.php?t=617142
Hello,
I've had my Evo for about a year now....still not rooted, I know, sorry. I recently rooted my G-tablet, so it will probably come soon.
I'm hopeing someone here can help me (or point me to the correct place to ask) with the sync on my phone.
The other day, the phone started freaking out upon trying to sync with my exchange based email. Gmail syncing works fine, the exchange email works fine on my PC through outlook, and on my Tablet.
When the phone trys to sync it says it needs to download some rediculous amount of emails.....this number goes up every day, as I continually get new emails. It starts to download the emails, but gets stuck at 48, always seems to be 48.
The phone chugs on this until i tell it to stop syncing. I feel naked without my mobile email.
Any thoughts? I haven't changed any settings. I haven't tried to remove and re-setup the email. Maybe that would be an easy fix.
Thanks for any help, I hope to get lots of use from this forum and maybe become a contributor if I actually learn anything, haha.
We, as you haven't done, I would uninstall it, then re-try it, as it could be an easy fix.
Yea a fresh start couldn't hurt so I would give that a shot first. Also, if you have any other questions feel free to ask! You're in the right place! I remember being new here and I was clueless as hell.
It seems like this is an issue that's be going on in the past 3 years, but has anyone else's google talk not stay signed in when you're not actively using it?
With my Razr previously, google talk would always be on, and it would keep up to date in real time with conversations even done on my computer.
Now the conversation is only updated to the last time I was actively using it, and everytime I go into the App, it shows everyone grey and then green (aka relogs in)
I use google talk as my primary form of communication and not having conversations update from my computer in real time causes a lot of issues.
Thank you if you can help
same to me.....there are other post with the same issue report and untill now I guess no fix...
Since day 1 there have been occasional problems with my Hangouts messaging (not SMS enabled)...sometimes it takes 7-10 minutes before a message comes through. Its weird because its not all the time...maybe every few days or so. My wife is even getting mad at me because she thinks I'm ignoring her. I flashed a new ROM hoping the problem would go away, but the problem continues whether stock or non. Only hangouts seems to be affected...everything else with the phone seems fine. I am about to start looking at 3rd party apps, but I prefer to stick with google since it integrates well into gmail and keeps chat history tied to google acct. Anyone else having this problem? It took me a while before I even noticed it was a problem tho...mostly thanks to the wife.
I don't use Hangouts, so I'm not sure of it's a common issue. That being said, have you tried the stock Messages app? It works flawlessly for me...
Sent from my SM-N900T
Use hangouts a ton with both family and business both on my phone and in chrome browsers on desktops. No real lag except when I am using the browser and then move to the phone, but as soon as it sees me using the phone it is the same. Don't use it for SMS.
Forgot to mention this only started happening with my Gnote3. I have been using Hangouts exclusively for a long time and ALWAYS worked flawlessly with my other Androids. I've never seen a problem until I bought the Gnote3.
I tried using that but the lag was unbearable.
Sent from my SM-N900T using XDA Free mobile app
ianmck said:
Forgot to mention this only started happening with my Gnote3. I have been using Hangouts exclusively for a long time and ALWAYS worked flawlessly with my other Androids. I've never seen a problem until I bought the Gnote3.
Click to expand...
Click to collapse
I am suffering from the same issues & I don't want to use a separate app for sms. I live having it all in one app. Also, I only have this problem on tw roms.
ianmck said:
Since day 1 there have been occasional problems with my Hangouts messaging (not SMS enabled)...sometimes it takes 7-10 minutes before a message comes through. Its weird because its not all the time...maybe every few days or so. My wife is even getting mad at me because she thinks I'm ignoring her. I flashed a new ROM hoping the problem would go away, but the problem continues whether stock or non. Only hangouts seems to be affected...everything else with the phone seems fine. I am about to start looking at 3rd party apps, but I prefer to stick with google since it integrates well into gmail and keeps chat history tied to google acct. Anyone else having this problem? It took me a while before I even noticed it was a problem tho...mostly thanks to the wife.
Click to expand...
Click to collapse
Its just the app man. Nothing you can do, especially in busy rooms its terrible
Hangouts stopped working altogether for me. I had to switch back to Google Voice just to get texts.
Hangouts is goofy, sometimes it won't notify of new messages when they're received, sometimes it doesn't receive them at all and sometimes its delayed. I'll be talking to my girlfriend via hangouts on my PC via a wired connection and sometimes the message will come in on my phone at the same time, 30 seconds later a few minutes later, or not at all until I refresh the conversation.
brando56894 said:
Hangouts is goofy, sometimes it won't notify of new messages when they're received, sometimes it doesn't receive them at all and sometimes its delayed. I'll be talking to my girlfriend via hangouts on my PC via a wired connection and sometimes the message will come in on my phone at the same time, 30 seconds later a few minutes later, or not at all until I refresh the conversation.
Click to expand...
Click to collapse
If I am actively chatting with someone on my PC responses don't show actively on my phone unless I look for them. If I stop responding on the PC, the phone starts to announce new messages. It think this is a feature.
krelvinaz said:
If I am actively chatting with someone on my PC responses don't show actively on my phone unless I look for them. If I stop responding on the PC, the phone starts to announce new messages. It think this is a feature.
Click to expand...
Click to collapse
I thought that too, but it seems to do it whenever it likes. Prime example: I've been chatting with my girlfriend on my phone and the screen is off, I have gmail open in Chrome but it's not the active tab. She sends me a message and both my phone and my pc notify me of a new message at the same time.