http://community.sprint.com/baw/thread/85024
and per my sprint portal etc etc..
"Starting with your February invoice, Sprint will now separate the primary line from the secondary line for all Family and Business Share plans. Your plan and its features will not change. While Sprint continues to be the value leader, we must make changes on occasion to deliver what matters most to our customers. Sprint will no longer offer the service discount on secondary lines for Family and Business Share plans. However, the primary line on your account will continue to receive the service discount."
Family plan, 2 lines, etc
Joined Sprint in January (left verizon because of all their dicking around with fees and nickel and diming of data) and I've been pretty happy so far, but seems a bit odd that contract shenanigans are happening already.
They also called and left a message to call back regarding this, but I'm hesitant until I know exactly what their talking about. I'm expecting they'll give the usual corporate double talk and because I called, I'll have then indicated I accepted the new terms leaving me with no recourse while having no clue what this is about.
Any insight?
I talked to a few folks about this. You can cancel because of this, and the ETF will be waived. Or you can stick it out. Its only a $5/month increase. But I hear ya, I don't like it either.
I have 3 lines, and Sprint is still about $40 a month cheaper than similar plans on Verizon.
Could one pull one over on sprint and leave due to the changes with no ETF, then resign for discounted new phones? I already have the phones I want, but it seems like twice a year or so Sprint gives us an easy out. There must be something in the fine print, I'm sure I'm not the first to think of this.
rdsnyder said:
Could one pull one over on sprint and leave due to the changes with no ETF, then resign for discounted new phones? I already have the phones I want, but it seems like twice a year or so Sprint gives us an easy out. There must be something in the fine print, I'm sure I'm not the first to think of this.
Click to expand...
Click to collapse
Yes, but you will lose your number. I am rather sure this is possible though.
I believe you have to be gone for a year for them to consider you a new customer.
Not a year. I asked about this when I was on My 4th evo3d and was pissed they wouldn't do a multiple defect replacement. You have to be gone for 6 months. On the same call though the guy said a minimum of 45 days. So not sure what its worth. And you can't keep your number
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Bielinsk said:
Yes, but you will lose your number. I am rather sure this is possible though.
Click to expand...
Click to collapse
There's a waiting period before you can resign if you leave or are terminated. I think somewhere 30-90 days.
And you lose your number but you can avoid that by transferring it to a trac phone or something.
Sent from my SPH-D710 using Tapatalk
Could always flash to Boost Mobile or MetroPCS in the meantime if the Sprint coverage is good in your area. Those are on a strict month-by-month basis, so there's nothing stopping you from going to them until the time limit's up and going back to Sprint.
I tested this etf free thing and they said it didn't affect my contract because it stated on my January bill that the discoint policy was changing.
Sent from my SPH-D710 using Tapatalk
just to add to this, if you have a discount on your acct., sprint is now only going to take that discount off the first line ONLY, so be sure to watch that and maybe make a fuss so they take it off the whole acct ( retension dept can do so )
Honestly this topic has been beaten to death. I think this is the 3rd thread. As the kind of user most of us on xda are, I am surprised you signed up in January and didn't know this. That said, it's 5 bucks. I think it'd be crazy to leave if you're happy with the coverage over 5 bucks.
Sent from my SPH-D710 using xda premium
For an example, here's how the recalculation works:
Discount percentage: 23% (most common percentage I've seen in my area)
Old plan: Everything Data Share 1500 $129.99 for 2 lines.
New plan: Everything Data Share 1500 $109.99 for 1 line, 2-5 +$20.
So the new calculation is 23% x $109.99 instead of 23% x $129.99. Your price plan isn't changing, just the calculation of the discount. We've had a couple customers complain about this and it's really stupid some of the arguments we've heard.
Sunsparc said:
For an example, here's how the recalculation works:
Discount percentage: 23% (most common percentage I've seen in my area)
Old plan: Everything Data Share 1500 $129.99 for 2 lines.
New plan: Everything Data Share 1500 $109.99 for 1 line, 2-5 +$20.
So the new calculation is 23% x $109.99 instead of 23% x $129.99. Your price plan isn't changing, just the calculation of the discount. We've had a couple customers complain about this and it's really stupid some of the arguments we've heard.
Click to expand...
Click to collapse
I was curious about this as well and the rep told me the same thing.
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Honestly I don't think the arguments from customer's viewpoint are stupid, I just think that the other options are even worse.
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abhaxus said:
Honestly this topic has been beaten to death. I think this is the 3rd thread. As the kind of user most of us on xda are, I am surprised you signed up in January and didn't know this. That said, it's 5 bucks. I think it'd be crazy to leave if you're happy with the coverage over 5 bucks.
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
Guys did you not hear what ^^^^ said, this is old news.. You missed the bus... Why dont you stir up the old thread and see what happened to people in there...
Damn internet - I hate it when the SEARCH feature doesn't work....LOL
Related
Is that just for one line or if ypu have a family plan and get the 5g will it go for both lines
Sent from my ADR6350 using XDA App
well seeing as how there is currently no shared data plan for family plans atm, it will probably be per line, not per family account.
The majority of people use 2gb of data so that's $30. Right now data cost 30$ so this won't affect the majority. Power users use more than 2 using anywhere from 5-10gb so these power users have to pay extra because Verizon loves money. I use 6gb and sometimes 8gb so ill worry about this when I grab my Droid Incredible 3
sent via unrooted Droid Incredible 2
gdi2290 said:
The majority of people use 2gb of data so that's $30. Right now data cost 30$ so this won't affect the majority. Power users use more than 2 using anywhere from 5-10gb so these power users have to pay extra because Verizon loves money. I use 6gb and sometimes 8gb so ill worry about this when I grab my Droid Incredible 3
sent via unrooted Droid Incredible 2
Click to expand...
Click to collapse
Yea these plans are outrageous...I'm never upgrading...ill switch to Sprint or t mobile...or ill buy off contract..
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Thats dumb im already paying 186 for two phones
Sent from my ADR6350 using XDA App
This tired plan really should be renamed to "lower caps and more money plans"..... I'm not entirely sure how on earth anyone could think this is good for the end users.
Wait ... can someone please tell me if I'm on a family plan with 3 Smart phones (my Inc2, and 2 Droid Charges) with the unlimited data, when we upgrade or renew our contract, do we get to keep our unlimited data? Or is it unclear to everyone at this moment?
If you renew your contract, you are no longer grandfathered as you are agreeing to new terms. If you have current data plans with no intention to change/renew in the near future, you are covered with unlimited data. If you buy your device at retail without renewing your contract, your contract should remain the same.
More than likely if you have an unlimited plan, you will eventually start being harassed by Verizon to renew, upgrade, or do something else that will cause contract changes on your part to switch you to a limited data plan.
I am a power user. I have used upwards to 8gb in a month on 3G. Capping at a max of $10 for an ungodly amount per month is unacceptable. This would be too easy to break on 4G and I think that is their intention.
Sprint is pretty proud of their unlimited plans. If Verizon doesn't see the light before it comes time for me to renew again, I may forego my discount and move to Sprint if Sprint continues down the path of unlimited.
Nim dude this man be the first time ive ever seen that u were misled or misinformed about something. I too have a family plan set up (5 devices, 4 of which are smartphones) all unltd data and a 1400 min plan, and i have been told time and time again even after the recent purchase of my Inc 2 and my inlaws Charges' im continously told im fine, im grandfathered in.
I really havent seen any flux in my bill if anything i was actually quite surprised with my monthly after the dust settled.
EDIT:
I should also mention that i have a corporate acct, not a regular user acct.
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SoCalSpecialist said:
Nim dude this man be the first time ive ever seen that u were misled or misinformed about something. I too have a family plan set up (5 devices, 4 of which are smartphones) all unltd data and a 1400 min plan, and i have been told time and time again even after the recent purchase of my Inc 2 and my inlaws Charges' im continously told im fine, im grandfathered in.
I really havent seen any flux in my bill if anything i was actually quite surprised with my monthly after the dust settled.
EDIT:
I should also mention that i have a corporate acct, not a regular user acct.
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Click to expand...
Click to collapse
I'm not misinformed. If you upgrade using their upgrade option, you are also renewing your contract. Renewing your contract means new contract terms should your current contract no longer be available/valid. This means upgrading after the 7th would mean you lose unlimited data. This is why people are rushing to get their upgrades in, so they can be grandfathered in.
nimdae said:
I'm not misinformed. If you upgrade using their upgrade option, you are also renewing your contract. Renewing your contract means new contract terms should your current contract no longer be available/valid. This means upgrading after the 7th would mean you lose unlimited data. This is why people are rushing to get their upgrades in, so they can be grandfathered in.
Click to expand...
Click to collapse
But everything I've read makes it sound like you are only in for the current contract...and that after its up they won't let you keep a month to month at your current rates. This sucks..
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knipp21 said:
But everything I've read makes it sound like you are only in for the current contract...and that after its up they won't let you keep a month to month at your current rates. This sucks..
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Click to expand...
Click to collapse
well the month to month is being abolished, that's a given. it was a marketing move to reel in more business. Once the contracts are established they were given quazy deals to move from month to month to contractual.
nimdae said:
I'm not misinformed. If you upgrade using their upgrade option, you are also renewing your contract. Renewing your contract means new contract terms should your current contract no longer be available/valid. This means upgrading after the 7th would mean you lose unlimited data. This is why people are rushing to get their upgrades in, so they can be grandfathered in.
Click to expand...
Click to collapse
i just called into their corporate accounts customer service and asked all about the how to of upgrading my current min/data plan come the end of July.
the rep verbatim said "there is no change that would take affect to my account when upgrading either. She said if necessary they can actually help me by giving me some extra min's if infact i am running low on my current set to hold me over till my next billing cycle".
"but as far as upgrading there are no extra fee's nor changes in packages coming any time soon, that she is aware of".
"so when the time comes in July to simply call and make the upgrade and go ahead and do so".
I talked to some Verizon employees and they all told me that whenever I renew my contract/upgrade with Verizon, I'll still be grandfathered in with the unlimited data, I'll try asking a different store if people have heard different.
I just called last thursday, and I was asking about canceling. I was really thinking about going to another carrier, I was interested in getting a Nexus S. I wasn't eligible yet for an upgrade, but they gave me an early one which was great. But I was talking to the guy, and his argument to stay was unlimited data, I said that tiered data was going to happen for them as well. He said he nothing of this, hadn't heard anything at all.
So now this, but who knows maybe they leave their employess in the dark. And maybe they dont read up regularly on engadet and droid-life like I do.
But they really need to get the prices down a bit. Tmobile you can get 500mins, unlimited text and 5gb of data for 79.99, The same thing on verizon would now be like over $100 I could be a bit off, but this could hurt them in the future.
http://www.droid-life.com/2011/06/2...data-only-new-customers-and-lines/#more-37519
This explains everything in a bit more detail for existing customers.
Its for new customers or if you add a line to your account the rest of us are grandfathered in
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dco717 said:
Its for new customers or if you add a line to your account the rest of us are grandfathered in
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Click to expand...
Click to collapse
EXACTLY!
and those of which are on the month to month.
dco717 said:
Its for new customers or if you add a line to your account the rest of us are grandfathered in
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Click to expand...
Click to collapse
So if I add a line to my account I'm screwed?
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I think yeah, unless you add it before July 7th.
And another policy change... only the Primary line is eligible for discounts after Feb 1.
http://www.sprintfeed.com/2011/12/s...ing-february-2nd-2012-it-just-might-cost-you/
This comes after removing the discounts on lines 3-5, doubling the activation fees, revamping the Premier program, and then removing the Premier program. Basically my 20% company discount is only good for 1 line, big whoop.
So, let's see... they're "aligning" to what AT&T and Verizon do, but they still have the slow network and 3G speeds. 4G is at least over a year away if I stay with Sprint, Verizon and T-mobile have 4G locally and AT&T and coming soon. Why would I pay the same for slower speeds? Yeah, time to move on.
For those that don't want to read the article linked... sfhub clearly summarizes the article in a simple way...
sfhub said:
STARTING FEB 2nd, 2012 (ie not today, won't show up on today's bill)
Line 1/2 $129.99 => Line 1 $110.00 / Line 2 $19.99
Your NVP discount 10%, 15%, 27%, 28%, etc. will then only apply only to Line 1, no longer Line2
Click to expand...
Click to collapse
-Daryel
i really hope they lose big on the iphone.... sounds like another apple induced policy.... lame. unfortunately they will be pushing the cost of a couple VZ lines for me.... i barely use data. Really not seeing the point of staying much longer... sad...
it may be time to reactivate the old bb curve and moment... and sell the Epic 1 and 2....
See ya
Sent from my SPH-D710 using xda premium
Cool... Now Sprint has until January 31, 2012 to fix their network issues before a mass exodus occurs ETF free. Now you know what the next change will be, goodbye unlimited.
This would only applying to accounts with multiple individual lines not family plans, correct? I thought they already did away with discounts on the extra lines of family plans.
You have been Epicly Touched by Jesse Buck
I don't know if this will allow for eft-free cancellation.
I love my E4GT, but my wife is not excited about the $220 after discounts that we pay every month. I get 4G in the office, but the rest of the family doesn't. We have 4 accounts in our family plan, and every month the rates go up somehow. My son uses android apps, but doesn't make calls, so i was thinking about the $30 tmo prepaid option. I read something about 2 lines with everything "unlimited" on tmo for $30 each. My agency has a 20% discount which I wonder if it is only for one line or all... But those were prepaid and chances are for discount you need a contract. Sigh. I think no matter what, they have a tight grip on our privates.
I am tired of no 4G coverage, doubled activation fee, removal of premier, required $10 fee for any smartphone, removal of discounts on 3+ lines, and now removal of discount on 2+ lines, increase of ETF and reduction of return/satisfaction window, added fees... Did I miss something??
Is sprint really the best bang for your buck?? I get 4G coverage for tmo and Verizon around my area. Verizon is too expensive, and can't hear anything but bad things about at&t. Tmo is the one nobody talks about.
Anybody got any insight about tmo as a possible migration path if this causes an ETF free contract breach!?
Have buy back from best buy on all my phones. But that would not help me if I were to buy used phones off Craigslist or ebay or some such...
Anyway, I don't want to bug anybody, to each their own. I just hate how powerless we are about all the changes sprint has made, and the cost it hS in our bill at the end of the month.
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Read the link...
This actually brings it in line with the rest of their discount policy... They already say they won't discount any fee or service that is less than $20.
Granted it's crummy, but I frankly assumed that the $19.99 was a segregated fee anyway (I don't have multiple lines).
Jesse Buck said:
This would only applying to accounts with multiple individual lines not family plans, correct? I thought they already did away with discounts on the extra lines of family plans.
You have been Epicly Touched by Jesse Buck
Click to expand...
Click to collapse
I thought so, too. I'm still receiving discounts on my 2nd, 3rd and 4th lines though. If speeds don't improve by Jan 31st, sadly I have to say I will probably leave, too. We all know that all of these policy changes just mean more are around the corner.
i360 said:
Cool... Now Sprint has until January 31, 2012 to fix their network issues before a mass exodus occurs ETF free. Now you know what the next change will be, goodbye unlimited.
Click to expand...
Click to collapse
Discounts aren't typically a part of your contract though, so you'll still have to pay an ETF to leave.
datajosh said:
Discounts aren't typically a part of your contract though, so you'll still have to pay an ETF to leave.
Click to expand...
Click to collapse
While that could be true, the discount plays a part on why some continue their service, and deal with the reduction of quality service that's been occurring. Now, this will change the price by eliminating the discounts which is why some are still with them. This is an increase that wasn't agreed to, the same as when they jacked up the taxes, and should result as early dismissal. While i'm holding on, if the price gets raised more to match their competitors, without providing the same quality of service, then there's no real incentive to stay.
This effects us on Contract too I used to like sprint
I have a 24% discount
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But the family plan is so because it was $129. 99 for two lines. That is the plan. Then, you can add extra lines. If you only had a line, then added a second one, it would be shared, but that's not how the plan was inscribed in the family contract. Otherwise, they're saying you could have a one-line family shared plan, for $110 + and $10 for smartphone, way more than their unlimited single plan. The reason why it was a good deal is because it was a bundled 2x$129. 99. The $20 extra lines was just icing on the cake. Prettyuch they are trying to become everything everyone Hayes, to stay "competitive". Are we screwed or are we screwed?
How long are we going to allow them to f°°know us over?
Where does it end? When they declare no more unlimited data? Oh wait they did that with hotshot and mobile devices... And we are still here. Yeah I'm loyal to Sprint, but before we realize it, we are gonna end up paying as much as Verizon for a subpar service (I know, Verizon is way more expensive...)
I have an E4GT, 2 EVO3D, 1 Evo4gshift. Maybe I can get something for them.
My wife is pregnant, and with the costs of medical care in the US, every penny counts.
But sorry for my comments, feels like I'm just looking for any chance to rant.
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Jesus farking christ is this another I hate sprint and I'm am leaving thread? Instead of you guys hitting the keyboard with your penis beaters just leave......
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I had AT&T for about 3 years and was horrified with their services.. The only reason I moved to Sprint was because of a higher corp discount and better reviews from people I knew with Sprint.. Also, AT&T somehow screwed up my contract and my corp discount with them, which was the reason I was able to get out ETF free after 1 year into my contract.
This is definitively a sneaky move on Sprint's part and I won't take it laying down. I usually fight these type of changes and win. I'm not trying to get anything free, I just want to serve my sentence (contract term), without any damn changes on what we agreed... is that so damn hard to understand?
And to those saying this is not a contract change, it is to those of us with the corp discounts. When you receive your corp discount, you have to RE-sign a new 2 yr contract agreeing to receive this discount for the length of your contract.
Here is an example of something similar not too long ago with Sprint:
http://explainthefee.com/2010/09/10/cancel-your-sprint-contract-without-paying-an-etf/
jromankvcc said:
But the family plan is so because it was $129. 99 for two lines. That is the plan. Then, you can add extra lines. If you only had a line, then added a second one, it would be shared, but that's not how the plan was inscribed in the family contract. Otherwise, they're saying you could have a one-line family shared plan, for $110 + and $10 for smartphone, way more than their unlimited single plan. The reason why it was a good deal is because it was a bundled 2x$129. 99. The $20 extra lines was just icing on the cake. Prettyuch they are trying to become everything everyone Hayes, to stay "competitive". Are we screwed or are we screwed?
How long are we going to allow them to f°°know us over?
Where does it end? When they declare no more unlimited data? Oh wait they did that with hotshot and mobile devices... And we are still here. Yeah I'm loyal to Sprint, but before we realize it, we are gonna end up paying as much as Verizon for a subpar service (I know, Verizon is way more expensive...)
I have an E4GT, 2 EVO3D, 1 Evo4gshift. Maybe I can get something for them.
My wife is pregnant, and with the costs of medical care in the US, every penny counts.
But sorry for my comments, feels like I'm just looking for any chance to rant.
Sent from my SPH-D710 using XDA App
Click to expand...
Click to collapse
OT... but lol autocorrect
id10terror said:
I had AT&T for about 3 years and was horrified with their services.. The only reason I moved to Sprint was because of a higher corp discount and better reviews from people I knew with Sprint.. Also, AT&T somehow screwed up my contract and my corp discount with them, which was the reason I was able to get out ETF free after 1 year into my contract.
This is definitively a sneaky move on Sprint's part and I won't take it laying down. I usually fight these type of changes and win. I'm not trying to get anything free, I just want to serve my sentence (contract term), without any damn changes on what we agreed... is that so damn hard to understand?
And to those saying this is not a contract change, it is to those of us with the corp discounts. When you receive your corp discount, you have to RE-sign a new 2 yr contract agreeing to receive this discount for the length of your contract.
Here is an example of something similar not too long ago with Sprint:
http://explainthefee.com/2010/09/10/cancel-your-sprint-contract-without-paying-an-etf/
Click to expand...
Click to collapse
I didn't have to re-sign anything. All I did was call them and it was added to my account.
awesomeindeed said:
I didn't have to re-sign anything. All I did was call them and it was added to my account.
Click to expand...
Click to collapse
I had to re-sign an agreement online when I applied the discount.
Not saying the store reps know half the sh!t that comes out of their mouths but I ad an entire store of them here tell me all of these changes (all for the worse) are because of the iPhone. They're all pissed about it and loathe the day Sprint 'signed a contract with the devil' as they put it.
So if I get a 25% discount because of my employer - I won't get it anymore after 2-1-2012? Because that's a HUGE breach of contract if that's true. I kept mine so I know what it says - already had to use it once because I was told I only had one activation fee then got charged all three on my bill.
This is a material adverse, I don't care how it's worded. I signed a CONTRACT for a certain amount and certain discounts. If that changes by 0.1 cent - it's a breach.
id10terror said:
I had AT&T for about 3 years and was horrified with their services.. The only reason I moved to Sprint was because of a higher corp discount and better reviews from people I knew with Sprint.. Also, AT&T somehow screwed up my contract and my corp discount with them, which was the reason I was able to get out ETF free after 1 year into my contract.
This is definitively a sneaky move on Sprint's part and I won't take it laying down. I usually fight these type of changes and win. I'm not trying to get anything free, I just want to serve my sentence (contract term), without any damn changes on what we agreed... is that so damn hard to understand?
And to those saying this is not a contract change, it is to those of us with the corp discounts. When you receive your corp discount, you have to RE-sign a new 2 yr contract agreeing to receive this discount for the length of your contract.
Here is an example of something similar not too long ago with Sprint:
http://explainthefee.com/2010/09/10/cancel-your-sprint-contract-without-paying-an-etf/
Click to expand...
Click to collapse
ATTs customer service is horrid, but otherwise they're probably my favorite network in the US. I'd never switch because of the insane price, capped data, boot for tethering, throttling grandfathered contracts, etc.
Sprint needs to make their network worth having before they charge more.
Sent from my SPH-D710 using xda premium
KCRic said:
Not saying the store reps know half the sh!t that comes out of their mouths but I ad an entire store of them here tell me all of these changes (all for the worse) are because of the iPhone. They're all pissed about it and loathe the day Sprint 'signed a contract with the devil' as they put it.
So if I get a 25% discount because of my employer - I won't get it anymore after 2-1-2012? Because that's a HUGE breach of contract if that's true. I kept mine so I know what it says - already had to use it once because I was told I only had one activation fee then got charged all three on my bill.
This is a material adverse, I don't care how it's worded. I signed a CONTRACT for a certain amount and certain discounts. If that changes by 0.1 cent - it's a breach.
Click to expand...
Click to collapse
It sounds like you personally will still get the discount, but no one else that is on your plan would.
[I win after all after a call to retention][see further down for new developments] Each month I get my data throttled, I have to spend an hour or so on the phone until they'll open a service request ticket for some upper level honcho to press a button and clear up the problem in 5 minutes.
This time I upgraded my data plan to 10GB, but the throttle would not release. After the hour of my dealing with script following drones, a higher level support tech asked me what kind of phone I had. When I replied Galaxy Nexus, she gleefully replied that "our contract with you states we don't have to support 3G for you since you didn't buy one of our [crappy over priced phones] from us. In fact, I'm supposed to disable your 3G service. Even if you have a iPhone 4S." (Um... WHAT? iPhone? Now you're just trying to insult me.)
Just when I thought all hope was lost, my mobile muse rescued me with divine inspiration. "Oh really?" I smirked, "I just stuck my SIM card in my wife's T-Mobile Sensation™ and I'm still getting throttled. Can you support me now, biatch?"*
...
"Why yes sir, I'll be happy to open up that ticket right away... Let us know when service is actually restored and we'll comp you for the throttled coverage."
LAWYERED!
* DISCLAIMER: I did not actually say biatch
Lol. Its in a sensation *****! U ever get it fixed?
Sent from my Desire HD using xda premium
That's awesome. 5 cool points for using "lawyered".
Sent from my Galaxy Nexus using xda premium
stumpyz9 said:
Lol. Its in a sensation *****! U ever get it fixed?
Sent from my Desire HD using xda premium
Click to expand...
Click to collapse
I got the usual, "Your service request will be processed within the next 3 business days" reply. Apparently when I upgraded, they failed to remove the 5GB red flag on my account. Generally, my service requests go through the first business day. As I called on Saturday, I expect they'll get to it today... At least that's what usually happens.
Incidentally, they let me upgrade to 10GB for $40/month for three months, and threw in T-Mobile hot spots (whatever those are). It took me three phone calls of hemming and hawing before I got offered this, but it's there.
Nice superior intellect overcomes corporate bull crap I love it
Tmobile customer service might not be stellar but it's usually better than most other carriers.
Don't confuse the poor customer service reps with red flags like I'm using a device not sold/supported by Tmobile.
Just tell them you're using a phone that they sell/support and keep the distractions to a minimum.
This isn't a T-Mobile problem, its more of a problem with American carriers in general. They're wary to have to do anything involving a device they "don't support". Its unfortunate but kinda how it is.
Just keep on doing your thing. May I suggest going prepaid? You won't get good CS with an unlocked phone anyway, might as well not pay for it.
How do you know when you’re being throttled? I have their 5GB plan, but never use that much.
BinkXDA said:
How do you know when you’re being throttled? I have their 5GB plan, but never use that much.
Click to expand...
Click to collapse
When you hit 5GB, you'll receive a pop up and/or SMS telling you you're being throttled for the rest of the period.
Your data speeds will also reduce to about that of EDGE, topping out at about .5mbps down / up. The icon in your status bar will still say 3G or H and you'll keep low ping times, but the speeds will be reduced.
I got sick of T-Mo and switched to StraightTalk prepaid. $45 per month for unlimited everything and I have yet to be throttled.
Sent from my Galaxy Nexus using xda premium
jlczl said:
I got sick of T-Mo and switched to StraightTalk prepaid. $45 per month for unlimited everything and I have yet to be throttled.
Sent from my Galaxy Nexus using xda premium
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That's because Straight Talk doesn't throttle. They just cancel your service lol. And they do it a lot sooner than 5GB.
I agree Straight Talk is a great deal, but it's not the same as T-Mo when it comes to data. T-Mo is 100% up-front about when they will throttle you, and they'll never cut your data off or charge overages.
martonikaj said:
When you hit 5GB, you'll receive a pop up and/or SMS telling you you're being throttled for the rest of the period.
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Thanks. I didn't realize they'd actually notify you.
BinkXDA said:
Thanks. I didn't realize they'd actually notify you.
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Yep. In about 15 months as a T-Mobile customer I've only gone over 5gb maybe 2-3 times, but only actually been throttled once. That one time I was throttled, I was notified instantly.
martonikaj said:
This isn't a T-Mobile problem, its more of a problem with American carriers in general. They're wary to have to do anything involving a device they "don't support". Its unfortunate but kinda how it is.
Just keep on doing your thing. May I suggest going prepaid? You won't get good CS with an unlocked phone anyway, might as well not pay for it.
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Yeah i don't understand this either. They are so worried about getting you to get one of "their" phones. Even if your not using their phone, your still paying for their service. You buy a phone from them, they get a few hundred in profit one time. But if they provide good service, they don't need to rely on selling you a phone because they'll be making money on the service they're selling you. I guess the carriers forget that they are providing a service, it doesn't matter what you use the service on they should support it.
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Funny I had the complete opposite happen to me I called T-Mobile about slow data issue when I was in Las Vegas two weeks ago. The tech guy I talked to was real helpful and knew the GNex and was more than happy to help me. His biggest worry was that I called from my GNex and that if for some reason we would get cut off. But everyone has different outcomes when dealing with customer service. I will say that T-Mobile is light years ahead of Sprint, they just suck.
Sent from my Galaxy Nexus using Tapatalk
keith.mcintyre26 said:
That's awesome. 5 cool points for using "lawyered".
Sent from my Galaxy Nexus using xda premium
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Lol hey myspace guy
Sent from my Apple Mac 2 in 1983
So I'm still throttled. I called back today and they now say that no matter what, they cannot lift the throttle until the end of the billing cycle. They WERE, of course, happy to take my money to backdate a data plan increase, however. How sleazy.
I call this utter and complete bull****. As a programmer and dba, I refuse to believe it's impossible to lift a throttle before the end of the cycle.
I'm now being held hostage to creeping data by my contract.
Screw you, T-Mobile.
Time to figure out my exit strategy.
Call back and ask to talk to accounts and billing so you can cancel
Sent from my iPhone smashing Galaxy Nexus
tanman1975 said:
So I'm still throttled. I called back today and they now say that no matter what, they cannot lift the throttle until the end of the billing cycle. They WERE, of course, happy to take my money to backdate a data plan increase, however. How sleazy.
I call this utter and complete bull****. As a programmer and dba, I refuse to believe it's impossible to lift a throttle before the end of the cycle.
I'm now being held hostage to creeping data by my contract.
Screw you, T-Mobile.
Time to figure out my exit strategy.
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I know exactly how you feel ..this happen to me last month ..I got throttled last month at 5 gigs ..so next day I call upgrade to the ten ..told me within two hours my data would be back to normal speeds..one day later still slow as hell ..anyways I call tech ..they ask " what phone you have " I say "gn" they say the can't do tickets for that ..so I put my sim in a sensation 4g and a T-Mobile vibrant ..still slow ..long story short I had to wait till my billing cycle over to get my speeds back..hang in there man ...
Sent from my Galaxy Nexus using xda premium
tanman1975 said:
So I'm still throttled. I called back today and they now say that no matter what, they cannot lift the throttle until the end of the billing cycle. They WERE, of course, happy to take my money to backdate a data plan increase, however. How sleazy.
I call this utter and complete bull****. As a programmer and dba, I refuse to believe it's impossible to lift a throttle before the end of the cycle.
I'm now being held hostage to creeping data by my contract.
Screw you, T-Mobile.
Time to figure out my exit strategy.
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It is definitely BS. They did it for me when I upgraded to the 5GB plan.
My contract is up on May 15th, and now Verizon is charging $30 bucks to upgrade!! WTF??? I'm looking to change to ATT (HTC ONE X) or prepaid as I am not going to give these fookers anymore money. I'm so tired of corporate greed. They say this because it is to "provide customers with the level of service and support they have come to expect." ???? Really? whenever I go into my local verizon store, they ask me about new phones and my newest roms. I'm so pissed right now at them.
As far as I can remember Verizon has always charged a 30 dollar fee..... they waived my last upgrade fee though because the lady messed up.
Sent from my Incredible 2 using Tapatalk
Just read an article that said this is a new fee and starts on April 22. Apparently, in addition to data limits, this is a new fact of life. Sad. Might be time to shop around again though.
If only they knew how right they are with the "provide customers with a level of service and support they have come to expect from Verizon"... Over the years big red has become so greedy, I actually do expect a level of fees and charges that make absolutely no sense. I think the $30 this time might be for the Vaseline... Lol.
Sent from my ADR6350
Yeah man the least they can do is spit on it before they bend you over. What about best buy or amazon do will they incorporate the $30 fee?
is there a prepaid service in PA that anyone uses and has had good luck with? I have a t-mobile phone and the DINC2, so not sure if I can use either one with a prepaid service.
disconnecktie said:
As far as I can remember Verizon has always charged a 30 dollar fee..... they waived my last upgrade fee though because the lady messed up.
Sent from my Incredible 2 using Tapatalk
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this fee is new and starting april 22nd. Maybe your thinking of the early upgrade fee?
Hmm... I may start looking around next time my contract is up.
I don't what the fee was but they were going to charge me $30 when I upgraded. She waived it though because somewhere along the way she messed up and almost charged me over $300 for this phone when iit was supposed to be free.
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disconnecktie said:
I don't what the fee was but they were going to charge me $30 when I upgraded. She waived it though because somewhere along the way she messed up and almost charged me over $300 for this phone when iit was supposed to be free.
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D*mn, so much for "providing better service"
Sent from my Incredible 2 using XDA App
Call customer service and see if they can waive it. The Verizon stores are unable/unwilling to do anything for people. Smart phones have turned cellphones back into a "luxury" item again.
ericsdeadinside said:
Call customer service and see if they can waive it. The Verizon stores are unable/unwilling to do anything for people. Smart phones have turned cellphones back into a "luxury" item again.
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I usually have pretty good luck when calling customer service, and emailing them, but all I keep hearing from them is "blah blah blah". I emailed the director of customer service and the East Coast Regional manager, both have yet to get back to me. They keep saying how everyone else does it, they are 6 dollars cheaper, they have smartphone workshops, and it helps them with serving the customer better. The only thing they are serving is lining their pockets! I WILL go to ATT and get the ONE X, if they keep this up! My company waives the activation fee, so I don't have to pay that either. Greedy Bastards!
Guys as a few of you know I work for Verizon in sales. The $30 fee being added to upgrades is new. The other fees that you are referring to. The 30 being waived for early upgrades it's a fee that is done in stores to cover cost. alot of stores don't do this fee.
Just for reference. Verizon it's the last of the big 4 carriers to implement this upgrade fee. I don't agree with it at all but changing carriers will only led to the same thing. It is like comparing a Apple to an apple wearing a orange costume.
Still it looks like this is going to bite big red in the ass. Sales will be affected. Verizon will feel the blow financially.
Sent from my VivoW using xda premium
I never go to the stores to do anything. I deal with customer service exclusively because it is the only way I am ever able to get anything done. I doubt ill leave Verizon anytime soon. I still have unlimited data and I intend to keep it as long as I possibly can. I may pay out the ass but nobody else offers it that's worth a crap in my area. The customer service with Verizon isn't half bad anyway.
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disconnecktie said:
I never go to the stores to do anything. I deal with customer service exclusively because it is the only way I am ever able to get anything done. I doubt ill leave Verizon anytime soon. I still have unlimited data and I intend to keep it as long as I possibly can. I may pay out the ass but nobody else offers it that's worth a crap in my area. The customer service with Verizon isn't half bad anyway.
Sent from my Incredible 2 using Tapatalk
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I have the unlimited data as well, but as most everyone knows, we "elite" customers get throttled (often!) because they offered to grandfather our plans and we took it. When I got my phone, music and netflix streamed without a hiccup, now because I'm not a "tiered" customer, I get throttled (and labeled as an "excessive use" customer).
The point; you either get it from one end or the other, either way they're going to stick it to their customers because we all want smartphones and they know they can plug us along the way for it. Atleast here, we can work together to screw them back!
Sent from my ADR6350
Wait, is this to upgrade at any time? Or just early upgrade?
I dont think I have been ever charged to upgrade anything, but I have been charged to activate lines in the past (30 bucks)
I know they charge early upgrade fee, which is fine to me I guess as I dont really upgrade often.
http://gizmodo.com/5901023/no-more-free-phone-upgrades-verizons-30-fee-starts-april-22nd
No More Free Phone Upgrades: Verizon’s $30 Fee Starts April 22nd
On April 22nd, Verizon will begin charging a $30 upgrade fee when existing customers buy a new phone on a new contract. It's the sad end of the free upgrade era.
FYI: if you look on eBay you can find new phones for the same price as buying one on contract. I was looking at Galaxy Nexus phones a month ago and you can find the CDMA version easily for 250-300 or right now the Rezounds are going for 150-200.
Does it suck to pay $30 for an upgrade? Yeah it does but I probably wont shift to a new carrier because I'm on a loyalty plan, getting an employee discount AND have my unlimited data grandfathered. I'll deal with paying the $30 every two years.
zax10 said:
Guys as a few of you know I work for Verizon in sales. The $30 fee being added to upgrades is new. The other fees that you are referring to. The 30 being waived for early upgrades it's a fee that is done in stores to cover cost. alot of stores don't do this fee.
Just for reference. Verizon it's the last of the big 4 carriers to implement this upgrade fee. I don't agree with it at all but changing carriers will only led to the same thing. It is like comparing a Apple to an apple wearing a orange costume.
Still it looks like this is going to bite big red in the ass. Sales will be affected. Verizon will feel the blow financially.
Sent from my VivoW using xda premium
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Honestly whoever decided to implement this bs in Verizon can go fxxx and sxxx a dxxx period
Just because other carriers are doing it you don't have to follow their asses.
Verizon with slowest updates not to mention wtf bloats& ****ty 3g&4g in the area it's designated¬ many phones to choose from&well i can go more but I'll stop there
Sent from my Incredible 2
xHoLyx said:
Honestly whoever decided to implement this bs in Verizon can go fxxx and sxxx a dxxx period
Just because other carriers are doing it you don't have to follow their asses.
Verizon with slowest updates not to mention wtf bloats& ****ty 3g&4g in the area it's designated¬ many phones to choose from&well i can go more but I'll stop there
Sent from my Incredible 2
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One thing about the upgrade fee is that some of the other carriers are talking about not even letting people upgrade.
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Ahhhhh damn here we go again.....LOL
http://www.engadget.com/2012/05/16/sprint-cancelling-early-upgrades/
"Like dominoes, Sprint's consumer-friendly policies continue to fall one at a time. Citing "high costs," the Now Network will begin discontinuing its practice of allowing customers to upgrade their phone 10-14 days prior to the official date of eligibility" - They aint lying
Not too bad, but still disappointing.
Sent from my SPH-D710 using xda premium
Eh, no big deal to me. But it sucks for those that take advantage of it. Thanks for sharing.
Yea its not earth shattering but its just another broken link in the chain of bad decisions by Sprint lately. The sad part is you sit back and go what next...
In my point of veiw all sprint has done the last year is raise cost for us! We customers who wanted 4g and bought the evo 4g most never seen or connected to 4g. 3G speeds are beyond terrible and downright bog to 1X kind of speed during busy hours. At this point the cost between Sprint and verizon service is closing more and more as we speak. So I can expect many more customers to think, Why not go to a service with great data and call connectivity. Sprint really had a good think going with cost effective plans, but since have taken away many things like discounts on all lines, premier customers, ect ect. I know they are still cheaper but for how long and when will we see good data speeds like other companies? We are dead last in that!
How on earth is two weeks early costly?
Personally my biggest regret is getting my S2...not because I don't like the phone, but Sprint's data service is just godawfully slow. I bet I use less than 50M a month. The second I get home I go to WiFi and when I'm out and about I just don't bother as the 3G is a joke.
Unless Sprint gets LTE here in Iowa by mid 2013, I'll pay the early termination fee for our lines and go to Verizon. When I'm a meeting a work I'll have my coworker look stuff up on his Galaxy Nexus...with the 8-12 MB download speeds from Verizon.
Life could certainly be worse, but my data speeds have nowhere to go but up.
I don't see this as a big deal whatsoever. The last line of the memo is the most important Imo. Everyone is eligible for upgrade the 1st of the month their contract is up. What more can you ask for?
As far as sprint saving money, not sure how really. I mean by allowing an early upgrade they are guaranteeing 22 months of payment out of you. Most of us would use that 2 weeks to get a new phone on launch, right? What happens when instead of getting a launch phone with them early, another carrier has a new phone being released when your contract is up? I'm blabbing, but what I'm saying is if they let me upgrade a little early I would be more likely to stay with that provider. But if I wait then I'm suddenly out of contract, which would make me shop around carriers.
Tl;dr
I see potential loss here, because they are basically giving sprint customers a reason to shop around while off contract instead of always keeping us in contract by allowing early upgrades.
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ib4 'would this allow me to get out w/o paying ETF', 'is this a breach of contract?', etc
Figures... Admittedly the 3g speeds are ridiculously slow... The only thing keeping me with sprint is the unlimited data... When that goes out the window so do I...
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Another nickel in the nickel-and-diming Sprint is doing causing customer losses.
Could be worse, verizon is removing all grandfathered plans with unlimited data:
http://www.engadget.com/2012/05/16/verizon-cfo-says-grandfathered-unlimited-plans-on-the-way-out/
daryelv said:
Another nickel in the nickel-and-diming Sprint is doing causing customer losses.
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Exactly, if you treat this as a separate event then its not a big deal but if you start to add up all that has happened in the past year and since the Iphone came aboard and it may upset you especially if you took 2 minutes to have this page refresh due to network restraints....
brooksyx said:
Could be worse, verizon is removing all grandfathered plans with unlimited data:
http://www.engadget.com/2012/05/16/verizon-cfo-says-grandfathered-unlimited-plans-on-the-way-out/
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Was just going to post this.
All that monthly cost just to get bent over lololol
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mattykinsx said:
Was just going to post this.
All that monthly cost just to get bent over lololol
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Yeah, I do wish I had verizon for their great coverage, thats what I had before my parents kicked me off of their plan.
But hey I don't mind my virgin mobile: 1200min/unlimited text/unlimited data for $40 a month. I am pretty happy with that. Even have unlimited wimax 4g
I will probably switch over to sprint in a year or two though when I can afford it better.
chadillac3 said:
Personally my biggest regret is getting my S2...not because I don't like the phone, but Sprint's data service is just godawfully slow. I bet I use less than 50M a month. The second I get home I go to WiFi and when I'm out and about I just don't bother as the 3G is a joke.
Unless Sprint gets LTE here in Iowa by mid 2013, I'll pay the early termination fee for our lines and go to Verizon. When I'm a meeting a work I'll have my coworker look stuff up on his Galaxy Nexus...with the 8-12 MB download speeds from Verizon.
Life could certainly be worse, but my data speeds have nowhere to go but up.
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i live in Iowa as well. all my friends have Verizon as well. they do have nice service but they can only use 2gb a month or they pay out the ass. i get around 1mb down most days and i use about 10-16gb of data per month. my bill has never gone up and no one at sprint cares.
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I think this is a good move. You guys that are complaining about it need to see what we see in the stores. This 14 day early deal is confusing to customers and abused by third party stores. The cost savings are in reduced overrides that are done when customers come in confused. Id rather have a consistent, fair policy than one that can be used to work the system by some and not taken advantage of by others. The upgrade now promo is a perfect example of a policy change that makes sense. Customers in March could pay to reset their upgrade regardless of the plan they were on. Instead of yearly upgrades for customers on expensive plans, now anyone could get it with a little extra cash if they need it.
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darksideauto said:
i live in Iowa as well. all my friends have Verizon as well. they do have nice service but they can only use 2gb a month or they pay out the ass. i get around 1mb down most days and i use about 10-16gb of data per month. my bill has never gone up and no one at sprint cares.
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Don't let my girlfriend see your posts. She has a Verizon Gnex but the 4g is nearly useless. We live an hour away from the Quad Cities and Verizon's 4g only covers the core of that area.
At least with Sprint, there's no teasing just out of range prospect of 4g!
HenryDCase said:
Don't let my girlfriend see your posts. She has a Verizon Gnex but the 4g is nearly useless. We live an hour away from the Quad Cities and Verizon's 4g only covers the core of that area.
At least with Sprint, there's no teasing just out of range prospect of 4g!
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She should be getting LTE by end of this year, though...with Sprint...I may be retired before it happens.
Ascertion said:
How on earth is two weeks early costly?
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cause if you do it everytime you can over 54 years you just got a free phone.