All of a sudden I can no longer disable my screenlock. I recently enabled it briefly during a week long trip out of the country (in case the phone got stolen or lost), but am now unable to disable it.
When I go to Settings->Security->Screenlock, it asks for my PIN, and then I am given the standard screen to "Select screen lock".
The options are as follows:
None (Grayed out)
Disabled by administrator, encryption policy, or credential storage.
Slide (Grayed out)
Disabled by administrator, encryption policy, or credential storage.
Face Unlock (Grayed out)
Disabled by administrator, encryption policy, or credential storage.
Pattern (Enabled)
PIN (Enabled)
Password (Enabled)
I have 3 gmail accounts, neither of them have any sort of device administrative features that I know of enabled.
Any ideas?
npike said:
All of a sudden I can no longer disable my screenlock. I recently enabled it briefly during a week long trip out of the country (in case the phone got stolen or lost), but am now unable to disable it.
When I go to Settings->Security->Screenlock, it asks for my PIN, and then I am given the standard screen to "Select screen lock".
The options are as follows:
None (Grayed out)
Disabled by administrator, encryption policy, or credential storage.
Slide (Grayed out)
Disabled by administrator, encryption policy, or credential storage.
Face Unlock (Grayed out)
Disabled by administrator, encryption policy, or credential storage.
Pattern (Enabled)
PIN (Enabled)
Password (Enabled)
I have 3 gmail accounts, neither of them have any sort of device administrative features that I know of enabled.
Any ideas?
Click to expand...
Click to collapse
Check Security->devices administration if there is anything like an app or an account that is running like an administrator delete it and try again.
Also when i had problems with face unlock freezing and rebooting i just unistalled some apps and then it was working flawlessly.
Hope that helps.
Sent from my Galaxy Nexus
The only thing there is Lookout, and it is not enabled.
EDIT: Uninstalled Lookout, still disabled
Do you have full device encryption or a work exchange account on the device?
Do you use a VPN connection?
No exchange accounts, only gmail accounts. I even removed all but my primary gmail account to see if it would make a difference.
I do have a VPN connection, but it is not active. (and pre-dated this problem)
Thanks for the suggestions so far
npike said:
No exchange accounts, only gmail accounts. I even removed all but my primary gmail account to see if it would make a difference.
I do have a VPN connection, but it is not active. (and pre-dated this problem)
Thanks for the suggestions so far
Click to expand...
Click to collapse
If you have VPN credentials stored, you are required to use a "secure" screen lock. Something may have glitched and not required it when you set up the account, but my guess is that is what is preventing you from disabling the screen lock.
Were you using the facial recognition unlock earlier? I think the system lets you slip by if you have that set before entering credentials, but won't let you choose it afterwards.
I had the same problem when i tried to setup an exchange email account and installed a certificate.
Fixed it by deleting all certificates.
Settings>Security>Clear credintials
It's probably not the "correct" answer but if you can't get it sorted out try the app "No Lock" which disables the lock screen. I used it for the longest time and it worked great.
Quick simple question.. Do you have the "lock screen when pressing power button" tickbox checked?
rsalama said:
I had the same problem when i tried to setup an exchange email account and installed a certificate.
Fixed it by deleting all certificates.
Settings>Security>Clear credintials
Click to expand...
Click to collapse
That did the trick, Thank YOU!
Lock screen
You Should go
setting/security/credential Storage/clear credential
then ok.
codesplice said:
If you have VPN credentials stored, you are required to use a "secure" screen lock. Something may have glitched and not required it when you set up the account, but my guess is that is what is preventing you from disabling the screen lock.
Were you using the facial recognition unlock earlier? I think the system lets you slip by if you have that set before entering credentials, but won't let you choose it afterwards.
Click to expand...
Click to collapse
Thank you codesplice! I had the same problem today and your answer helped me solved the problem. The screenlock could be disabled right after I deleted the VPN account.
codesplice said:
If you have VPN credentials stored, you are required to use a "secure" screen lock. Something may have glitched and not required it when you set up the account, but my guess is that is what is preventing you from disabling the screen lock.
Were you using the facial recognition unlock earlier? I think the system lets you slip by if you have that set before entering credentials, but won't let you choose it afterwards.
Click to expand...
Click to collapse
Removing my VPN connection solved the problem for me!
My 2 cents. I had the same issue today when i tried installing corporate email. The certificate had me setup a screen password encrypt my card and another bunch of things. Soon i got pissed off by the password prompt and decided to delete my mail account and rebooted. Guess what.. the credentials did not go. my password could not be disabled. I even tried clearing credentials in security but it did not help. I check device administrators and there was nothing.
So here's finally what solved the issue. The device administrator got deleted when i uninstalled the email account. So i re setup my account and then went back into the device administrators. Now i saw email app as a device admin. It has a check box which was enabled. i disabled it.. rebooted the mobile and cleared credetials again. Again reboot and was able to disable lock. Key was to disable the administrator while the app was installed.
rsalama said:
I had the same problem when i tried to setup an exchange email account and installed a certificate.
Fixed it by deleting all certificates.
Settings>Security>Clear credintials
Click to expand...
Click to collapse
thanks - that worked! I have had a VPN connection setup and then deleted it. It still did no allow me to remove the screen pattern. After deleting all the certificates it finally worked.
reza1reza1 said:
You Should go
setting/security/credential Storage/clear credential
then ok.
Click to expand...
Click to collapse
Obviously the credentials are there for a purpose. So this is bad advice, unless you can explain why everybody can suddenly do without the credentials.
If your little finger itches, would you hack it off?
rsalama said:
I had the same problem when i tried to setup an exchange email account and installed a certificate.
Fixed it by deleting all certificates.
Settings>Security>Clear credintials
Click to expand...
Click to collapse
It worked!!! Thanks a lot!!
rsalama said:
I had the same problem when i tried to setup an exchange email account and installed a certificate.
Fixed it by deleting all certificates.
Settings>Security>Clear credintials
Click to expand...
Click to collapse
npike said:
That did the trick, Thank YOU!
Click to expand...
Click to collapse
my clear credential is also gray
Sure fix
This didn't work for me too. The fix is download clean master and in accessibility settings turn on clean master. If nothing work,this will surely
Related
I tried to set up my orbit to sync with works exchange server and it ended up applying some security setting making me set a password. Now i've got rid of the sync relationship i still have this password control. I've been in the 'lock' settings and the check box to untick is greyed out!
Can anyone tell me how to get rid of this annoying thing so i don't have to type in a password every 5 seconds!!???
Hi all,
When i have set up exchange emails i got prompted to enter an unlock password ( which pops up everytime i try to unlock the phone as well as the swipe to unlock)
is there any way to disable the password unlock and just keep the swipe to unlock? its quite frustrating having to hit the power button, slide to unlock then enter a password on top of it all..
lol how did u do it? i want to set up a password for the phone but duno how lol
it came up when i entered exchange settings for work emails - it said the domain or something of the sort needs a secure password for this mailbox..
try lockpicker, you can find it in the market. you have too enter a password because your company exchange server enforces it as a policy btw.
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk
abats said:
try lockpicker, you can find it in the market. you have too enter a password because your company exchange server enforces it as a policy btw.
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk
Click to expand...
Click to collapse
Thank you very much!! worked a treat!
Thx also from my side! Lockpicker, in addition, has brought back the lost-find details (my name address, etc.) which I have generated by using "Antivirus" (free) from the Market. They were not shown any more after the installation of Exchange. My phone is secured in addition by HTC's screenlock - that's sufficient protection, I think, and much easier than to enter a password.
cool info about LOCKPICKER, will have to try it out... did try TOUCHDOWN instead but did really like look&feel of it.
Just hope HTC exchange can handle multifolders outside of Inbox and even better can just show all UNREAD emails rather than having to flip between all the folders 1by1.
So basically I wanted to turn the screen lock off today and couldnt?
Take a look at the picture it says: "Disabled by administrator, encryption, or credential storage"
I haven't messed around with any of these options, anyone know how to get around this?
Thanks.
http://imgur.com/lyiZG
UPDATE: Just cleared all credentials and its working again
have you added exchange accounts ?, or authorized any other admin devices ?
I did try a couple of weeks ago to add my works exchange account but it failed as there was no security certificate
Would that have done it?
Yep, that did it
Just cleared all credentials and its working again
I am trying to setup the default email app but it does not work. I need to configure my gmail account there. I tried both automatic and manual setup (IMAP, imap.gmail.com, port 993, SSL/TSL). But I always receive this message: "Problem with account setup. Username or password is incorect." But I am completely sure that I type my usernam (= my gmail address) and password correctly.
Babovka said:
I am trying to setup the default email app but it does not work. I need to configure my gmail account there. I tried both automatic and manual setup (IMAP, imap.gmail.com, port 993, SSL/TSL). But I always receive this message: "Problem with account setup. Username or password is incorect." But I am completely sure that I type my usernam (= my gmail address) and password correctly.
Click to expand...
Click to collapse
It might be a silly thing to ask, but do you have two step authentication enabled?
Actually, I believe the issue is to do with allowing less secure applications to access your GMail account - there is more about this here: https://www.ghacks.net/2014/07/21/gmail-starts-block-less-secure-apps-enable-access/ and for security reasons, I do *not* advise you to allow less secure applications to access your account. Instead, get a better application.
I repeat, I advise you NOT to allow less secure applications to access your account.
marco-v said:
Actually, I believe the issue is to do with allowing less secure applications to access your GMail account - there is more about this here: https://www.ghacks.net/2014/07/21/gmail-starts-block-less-secure-apps-enable-access/ and for security reasons, I do *not* advise you to allow less secure applications to access your account. Instead, get a better application.
I repeat, I advise you NOT to allow less secure applications to access your account.
Click to expand...
Click to collapse
I guess you're right. But the problem is that if the OP doesn't use GApps in LineageOS, only the default email and some others you can install from F-Droid will be available, but they're all the same (unless you know some alternative I don't). I'm trying to setup ProtonMail, but the developers said it is impossible to be done outside the browser or the Play Store app right now.
It would help if the people who made the email service created an open source app that could be included in F-Droid. Very few care about free software
Hi guys,
I have a client who's phone keeps asking for a Fingerprint/face unlock as regular to unlock the phone from a black screen (that is normal ok), and then when he opens Outlook it does the same again.
Does anyone know what this is? His old phone (S8) didn't have this issue.
He's using company email, MAM.
Either there's an option in settings for fingerprint login or some exchange permission forced on that email account if its work related.
dante`afk said:
Hi guys,
I have a client who's phone keeps asking for a Fingerprint/face unlock as regular to unlock the phone from a black screen (that is normal ok), and then when he opens Outlook it does the same again.
Does anyone know what this is? His old phone (S8) didn't have this issue.
He's using company email, MAM.
Click to expand...
Click to collapse
This is where you will the Device admin to enable and disable it.
Settings- Biometric and Security- Other Security Settings- Device Admin Apps