So last week on Monday morning i cracked my HTC Sensation screen while
getting out from my car as it was on my lap and i completely forgot about it.
I have done this before and not a single scratch, but this time i guess it just
fell at the wrong spot. What ever all good, that's why i have insurance right?
So i go and file a claim with Asurion for them to just tell me that there is no
available Sensation phones and that they can just replace it with the SG2.
Sure why not i said, might as well get a new different phone to play around
with. So they shipped it out on Monday telling me that by Tuesday it should
be there... Nope came on Wednesday.(Most likely Fedex problem...). So like
a little child i'm all excited and start ripping apart the box to get my phone .
I open it up and start looking at all the peaces and realize right off the bat
that their is no freaking battery. How the hell am i supposed to turn this thing
on with no battery. Even tried to just put in the usb charger but it just vibrates.
(probably meaning that there is no freaking battery). So i'm completely pissed
of at this point and am about to start raging. I call up Asurion customer service
to tell them what happened. (One thing is, Asurion got some really nice
customer service people right in america i mean it was just like talking to
a friend and they where really nice and just flat out nice lol. All 6 people that i
called!. VERY GOOD CUSTOMER SERVICE!!!) So they tell me that i can go into
my local store and just buy a battery and they will refund me $39.99. So i hang
up and goto the store to find out they are selling that battery for 49.99. So i
call Asurion back again to tell them this and they said they will ONLY be able to
refund me $39.99 and what ever else is upto me. I tell them forget it and ship
me a new battery. The lady tells me that they don't ship battery's by fedex
but by regular mail, and that i wont get my battery until 5-7 days... So i was
kind of pissed and ended up speaking to a super visor and apparently his super
visor and nothing can be done about this. What ever i said just freaking send
it and get this over with. SO figure it like this. They say 5-7 business days for
the package to arrive by regular mail. Regular mail has a 6 day business work
week Monday-Saturday. Today is now Thursday so that would mean that this
was the last day that it should have came on. To my surprise i get home a few
hours ago and there is no freaking battery in the mailbox.... GRRRRR
Back to calling Asurion. Again i tell them the problem and again they tell me that
they will send me another battery by regular mail. Now i wasn't having any of
this. I have 14 days to return my old phone. Now i am on day 8 of this 14 day
return policy. What the hell am i going to do? They told me they can contact
t-mobile and tell them the problem and not to expect the package for 30 days.
I told them NO because i cant even use the damn phone so it doesn't matter.
( I was ling cause i'm using it right now lol). I started screaming at this poor
lady and then just asked for a super visor again. After about 20minutes of being
on hold 4 times, she comes back on the line and says that they have come to
a solution.
The solution:
They are going to send me a package with a new phone WITH BATTERY and
send it via fedex so i can get it tomorrow. They have a very strict policy
on shipping anything other then phones via fedex express.
I just now have to send back 2 phones...
This is what i have been going thru for the past 8 days..
I hope it comes in tomorrow with a battery and i also hope that the battery that
they sent in via regular mail also come sin so that i can now have a spare battery.
So that is my Asurion ordeal for the past week and a half.
Fun times ehh.
Wow! Hope it all comes together for ya from here on out
Yea, thanks a lot. I really hope it comes in tomorrow with everything functioning and intact.
they are sapose to send a new phone in sealed box when replacing your phone with a different phone. Thats weird they would do that either somebody messed up or they have some bull$**T new policies. I don't know seems like T-mobile and what not was real cool when they were about to merge but now they got real greedy.
tdizzle404 said:
they are sapose to send a new phone in sealed box when replacing your phone with a different phone. Thats weird they would do that either somebody messed up or they have some bull$**T new policies. I don't know seems like T-mobile and what not was real cool when they were about to merge but now they got real greedy.
Click to expand...
Click to collapse
T-mobile except for the $5.99 or $7.99 insurance added on your plan has nothing else to do with asurion.
Sent from my SGH-T989 using xda premium
Killbynature said:
T-mobile except for the $5.99 or $7.99 insurance added on your plan has nothing else to do with asurion.
Sent from my SGH-T989 using xda premium
Click to expand...
Click to collapse
Yep, same thing Asurion and T-mobile told me. They are both different company's that don't have to much to do with each other other then insurance. When i send back the phone's they get sent to T-mobile and not Asurion. At least that's what Asurion told me. Also i didn't get it in a sealed box. It was sent in some cheap ass regular white box.. Meh
If u need a battery real fast you can go to your local Verizon store now and get the Samsung 2100mah Galaxy Nexus Extended battery for 24.99 (currently 50% off 49.99). I just bought mine yesterday and it fits perfectly. Our stock battery is 1850mah. Call before you go because some stores are sold out.
grenademasta said:
If u need a battery real fast you can go to your local Verizon store now and get the Samsung 2100mah Galaxy Nexus Extended battery for 24.99 (currently 50% off 49.99). I just bought mine yesterday and it fits perfectly. Our stock battery is 1850mah. Call before you go because some stores are sold out.
Click to expand...
Click to collapse
Thanks for the tip. I love my Sensation but the battery life is just HORRIBLE. I mean it was so bad that only making a few phone calls and checking xda for 30minutes tops during work, i'd be at like 15-10% by 5pm after a full work day. Hope the sg2 handles battery life much better.
They send me vibrant with no memory card in it ; result there was no avatar movie. Which pissed me alot.
Sent from my SGH-T989 using XDA App
You'll find the Sensation forums a damn Godsend compared to the Galaxy S2. Unbelievable support and really nice people there. But phone is better than Sensation that's for sure. You'll love it. Good luck
Sent from my SGH-T989 using XDA App
bikrame said:
They send me vibrant with no memory card in it ; result there was no avatar movie. Which pissed me alot.
Sent from my SGH-T989 using XDA App
Click to expand...
Click to collapse
Eh, memory cards are separate. I am not surprised they didn't send one.
bikrame said:
They send me vibrant with no memory card in it ; result there was no avatar movie. Which pissed me alot.
Sent from my SGH-T989 using XDA App
Click to expand...
Click to collapse
It pissed you off that they didn't send you a crappy 2GB SD card with a ho-hum movie on it?
nexicon said:
You'll find the Sensation forums a damn Godsend compared to the Galaxy S2. Unbelievable support and really nice people there. But phone is better than Sensation that's for sure. You'll love it. Good luck
Sent from my SGH-T989 using XDA App
Click to expand...
Click to collapse
Sadly, After having had my GSII past the 14 day return window, I'm kinda wanting my Sensation back. The T989's only advantage is the 16GB onboard memory and 256MB more RAM.
Factor in that Sensation has several ICS ROMs and we have none and there are non on the horizon, I'd rather go with the Sensation, even though I had a ton of issues with my 4 that i went through. The T989 just doesn't impress me enough to justify the cost over upgrading from the Sensation. The only thing keeping me from selling the GSII and getting another Sensation is the crap luck i had with them.
You could of just got the galaxy nexus extended battery for 25.99+tax from the Verizon store.
Sent from my SGH-T989 using xda premium
Related
Trying to return my Epic 4G touch (LOS getting on my damn nerves!) and it's been 15-days since I've activated so Sprint is giving me a hard time about returning it. I do recall when I purchased it online and when I received it, it contained a letter stating I had 30-days to return it. Might have been a mistake on their part, but I'm trying to located that letter. Anyone else have that letter by chance??
It has been a, documented issue with the phone. Sprint makes their money on their network, not their phone. Go to the store you bought it, just be friendly and talk to the manager, they shouldn't make an issue out of a swap. If they don't approve the return, call tech support and speak to someone in the retention department. With a complete service cancel sprint will give you a hard time.
Sent from my SPH-D710 using Tapatalk
I am also getting the same bull**** runaround.
When I upgraded, the guy in the store didn't say anything about 14 days.
Thinking about taking this up with American Express and letting them deal with Sprint.
Ecliptical said:
Trying to return my Epic 4G touch (LOS getting on my damn nerves!) and it's been 15-days since I've activated so Sprint is giving me a hard time about returning it. I do recall when I purchased it online and when I received it, it contained a letter stating I had 30-days to return it. Might have been a mistake on their part, but I'm trying to located that letter. Anyone else have that letter by chance??
Click to expand...
Click to collapse
Yup, my letter said 30 days as well, unfortunately I don't have it anymore, hopefully someone else on here can help you out!
Are u trying to exchange or return it?
Sent From My Evo Killer!!!
musclehead84 said:
Are u trying to exchange or return it?
Sent From My Evo Killer!!!
Click to expand...
Click to collapse
Looks like he's trying to return it...guess he has no faith a new phone would solve the LOS issues...
Good luck but I don't expect them to budge. The return policy changed to 14 days the same day this phone came out.
ScientificOne said:
Looks like he's trying to return it...guess he has no faith a new phone would solve the LOS issues...
Click to expand...
Click to collapse
350 is a lot if they dont fix it and demand bill payment with no service. Some also have 250 deposits.
Sent from my SPH-D710 using XDA App
datajosh said:
Good luck but I don't expect them to budge. The return policy changed to 14 days the same day this phone came out.
Click to expand...
Click to collapse
Not sure how they can argue when they ship the phone with a letter stating you have 30 days to return it. I know I received it, and apparently others have as well...
new policies went into effect in September....14 days....shooting themselves in the foot. So don't buy phones the 1st month of launch let issues be found and addressed.
QWIKSTRIKE said:
new policies went into effect in September....14 days....shooting themselves in the foot. So don't buy phones the 1st month of launch let issues be found and addressed.
Click to expand...
Click to collapse
LOL...excuse us for thinking Sprint did an adequate job with QA/QC of the phones before they sell them.
ScientificOne said:
LOL...excuse us for thinking Sprint did an adequate job with QA/QC of the phones before they sell them.
Click to expand...
Click to collapse
Has gotten better, in the QA/QC department, but in the past they have screwed me enough to know to wait at least a month. Even when I waited over a month for issues to show up in the EVO 3D I still fell into that signal trap, and ditched that phone for a Photon. I was hoping to sell the Photon for the Epic but was a day over 30 days.
I bought from sams club in release day, and they told me 14 days to return, and 30 days to exchange for another Sprint phone
Sent from my Samsung Galaxy S2
ravizzle said:
I bought from sams club in release day, and they told me 14 days to return, and 30 days to exchange for another Sprint phone
Sent from my Samsung Galaxy S2
Click to expand...
Click to collapse
Ive yet to hear about 30 days to exchange for another sprint phone. Where is that stated exactly?
Sent from my SPH-D710 using XDA App
LetsTalk.com also told me I had 30 days for an exchange. It is their policy. 14 days is if you want to cancel service. I think each retailer can have their own policy when it comes to exchanges, guess Sprint only gives you 14 days for a return or an exchange.
How did it go op? Just curious if u got it returned. I'd be calling Sprint everyday. If your paper says 30 days I can't see hiw they can deny u your 30 days.
Sent From My Evo Killer!!!
Moto Photon
I'm wanting to trade my Motorola Photon 4g for a Samsung Epic Touch. Anyone interested? I've had it just over a month and have had it in a case from day one. The screen is flawless and looks brand new! I have the box, orig charger, etc. PM me if interested.
If LOS is pissing you off, get the deodex ROM and flash stock without CWM. Hasn't given me any trouble.
If you still want to return it, say you are missing important phone calls and it is crucial for your work or family issues. They can't give you a hard time over a defect.
Sent from my Galaxy S II
byersbw said:
I'm wanting to trade my Motorola Photon 4g for a Samsung Epic Touch. Anyone interested? I've had it just over a month and have had it in a case from day one. The screen is flawless and looks brand new! I have the box, orig charger, etc. PM me if interested.
Click to expand...
Click to collapse
Just putting my two cents in I have both bought my photon and got a launch device for working at sprint of a gs2 andI must say I like my photon a lot better than my gs2 I thinkI am switching back today. Thre radio sucks in this phone slow and I always get errors web browsing where it just stops working, phone locks up and becomes un responsive quite often, and oh did I mention the radio blows. The screen has that bad yellowish tint on low brightness which I use a lot in white screens, and the battery life is no where near what I get on my photon. Just my two cents though.
Sent from one of my many iphone killers!
abrcrmdl23 said:
Just putting my two cents in I have both bought my photon and got a launch device for working at sprint of a gs2 andI must say I like my photon a lot better than my gs2 I thinkI am switching back today. Thre radio sucks in this phone slow and I always get errors web browsing where it just stops working, phone locks up and becomes un responsive quite often, and oh did I mention the radio blows. The screen has that bad yellowish tint on low brightness which I use a lot in white screens, and the battery life is no where near what I get on my photon. Just my two cents though.
Sent from one of my many iphone killers!
Click to expand...
Click to collapse
Hmmm, never get errors while browsing on the SGS2 and the haven't had the phone lock up on me either. Either something wrong with your phone or some apps that are not playing nice as your problem seems pretty isolated.
So I called Radio Shack today and the store manager told me I can come down and buy one. Drove there and she brings it from the back and proceeds to ring me up and activate the line (I didn't know it was micro sim card btw), She was having trouble activating my line so she called Verizon and they activated it for me. I turned on the phone, logged on to my google account and was using the phone to text and make a couple of calls. The whole time I thought she would remember she wasn't suppose to sell but no one even said anything UNTIL....continue reading
Here's the sad part. It comes time to pay for the phone and she tries to ring it up in Radio Shack system but it won't let her. She tries a couple more times and it still won't let her. Meanwhile I still have the phone in my hand and texting some friends. She proceeds to call another Radio Shack and that's when I knew the gig was up, cause I had called the same store earlier and they told me it wasn't for sale. So when she got off the phone with him, she proceeded to tell me it wasn't for sale yet and that she will hold it for me. She felt so bad and of course I was frustrated but she will be holding the phone for me until this coming sunday when *supposedly* it will go on sale. SO we shall see.
Playing with the phone it is still running 4.0.1, I should of click update to see if anything would of came through but the phone seems nice and can't wait till it drops.
Here's a video
http://www.youtube.com/watch?v=mHozIrPcxMc&list=UUHaBPzKKbiPJUrfmYkhUGRA&feature=plcp
Soldi3rxx said:
So I called Radio Shack today and the store manager told me I can come down and buy one. Drove there and she brings it from the back and proceeds to ring me up and activate the line (I didn't know it was micro sim card btw), She was having trouble activating my line so she called Verizon and they activated it for me. I turned on the phone, logged on to my google account and was using the phone to text and make a couple of calls. The whole time I thought she would remember she wasn't suppose to sell but no one even said anything UNTIL....continue reading
Here's the sad part. It comes time to pay for the phone and she tries to ring it up in Radio Shack system but it won't let her. She tries a couple more times and it still won't let her. Meanwhile I still have the phone in my hand and texting some friends. She proceeds to call another Radio Shack and that's when I knew the gig was up, cause I had called the same store earlier and they told me it wasn't for sale. So when she got off the phone with him, she proceeded to tell me it wasn't for sale yet and that she will hold it for me. She felt so bad and of course I was frustrated but she will be holding the phone for me until this coming sunday when *supposedly* it will go on sale. SO we shall see.
Playing with the phone it is still running 4.0.1, I should of click update to see if anything would of came through but the phone seems nice and can't wait till it drops.
Here's a video
http://www.youtube.com/watch?v=mHozIrPcxMc&list=UUHaBPzKKbiPJUrfmYkhUGRA&feature=plcp
Click to expand...
Click to collapse
well i have the phone and when i click update it says its up to date
welcome to the club, same thing happened to me Saturday. Supposedly a guy on androidforums got around the POS system today, and the manager just sold it to him with a written reciept lol , I can wait
That's why you carry cash, fake an emergency, and run out the door with it, slapping down the cash on your way out.
When she said she would hold the phone for you, I wouldst said, how about you put the money in an envelope and hold that for a few days.
-sent from temp HTC Rezound waiting for Galaxy Nexus
player911 said:
That's why you carry cash, fake an emergency, and run out the door with it, slapping down the cash on your way out.
When she said she would hold the phone for you, I wouldst said, how about you put the money in an envelope and hold that for a few days.
-sent from temp HTC Rezound waiting for Galaxy Nexus
Click to expand...
Click to collapse
This. Then again, we've heard this exact story many times already lol it's the way RadioShack has been handling it.
Also, the woman sounds attractive. Why was she not included in the video? Everybody's seen video of the phone...guessing not many people have seen video of her.
Trust me she wasnt, just very nice
Sent from my VS910 4G using xda premium
Sunday?
Sent from my DROIDX using XDA App
Ya i know thats what i said. Wasnt trying to get anyone hopes up just venting lol. But we'll see when it happens. We have Dec 15 to look out for
Sent from my VS910 4G using xda premium
NeoMagus said:
welcome to the club, same thing happened to me Saturday. Supposedly a guy on androidforums got around the POS system today, and the manager just sold it to him with a written reciept lol , I can wait
Click to expand...
Click to collapse
That guy was me! Woot!
---
I am here: http://maps.google.com/maps?ll=40.683853,-73.992488
Sent from my iPad using Tapatalk
You guys still don't have your GNs? haha I couldn't be any happier with this phone. You guys might want to look into getting a spare battery when it becomes available.
I thought they had a 2100 battery with a special battery cover. Holding the phone its pretty thin so i wouldn't mind a bigger battery
Sent from my VS910 4G using xda premium
Soldi3rxx said:
I thought they had a 2100 battery with a special battery cover. Holding the phone its pretty thin so i wouldn't mind a bigger battery
Sent from my VS910 4G using xda premium
Click to expand...
Click to collapse
They do, and I'm getting it, as well. The extra weight/thickness would be great.
Actually, currently having a Rent-a-Rezound, the *only* thing I like about the phone is the physical size/weight. The software is crap and eats battery like crazy, but the phone *feels* perfect.
according to the two guys that got them at best buy yesterday on ac they said they picked up the extended battery afterwords at vzw and comes with an extra door but you wont need it, it doesnt add any thickness to the phone
Is there a price
Sent from my VS910 4G using xda premium
I sent you a pm with the link, dont know if Im allowed to link to other boards here or not
Will be out on the 15th @ Radio Shack.
Sent from my SAMSUNG-SGH-I997 using xda premium
NeoMagus said:
I sent you a pm with the link, dont know if Im allowed to link to other boards here or not
Click to expand...
Click to collapse
If it's for the sake of discussion I believe it is. People link to other boards all the time.
Holy crap the very same thing happened to me as well today. I had everything loaded up on it... contacts, apps, the whole 9 yards. I'm thinking to myself.... I [email protected]#k yes! Apparently not. She couldn't ring the damn thing up at all, and when she called another store they told her she could not sell it till the 14th. I've been bummed all day now, because that phone was cookin!
its #243 picture of the battery and price
Hahaha i know man. U feel your pain. Soon my brother soon.
Sent from my VS910 4G using xda premium
Usually not, but damn. Last week my original GNex had it's radio's take a dump. After 11 solid months, I rebooted one night and had data, but voice never came back. So I put everything back stock and walked into Verizon and paid $15 to have a replacement overnighted to me.
Now, a week later, I've come to the conclusion that my replacement is fubared. I've never seen a device experience sleep of death + turning into an oven so quickly and consistently before. It's good for 30, maybe 60 minutes tops before it craps out. This is awesome when your phone is your alarm clock.
So here I go again, getting ready to waltz back into the Verizon store and do the same song and dance again. Pay $15, get a phone on Tuesday, probably have something massively wrong, rinse and repeat. Hey, devices take a crap from time to time, and luckily mine did while still under warranty, but I'm taking picks on how many replacement units I have to go through before one finally sticks.
My guess is the 3rd replacement is a charm. Who wants the over?
Those of you who have gone through the replacement fiasco with Samsung, how many tries did it take you to get a good one?
Why do you pay when you have still warranty?
Sent from my Galaxy Nexus using xda premium
mariosraptor said:
Why do you pay when you have still warranty?
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
Shipping to have it overnighted. It's also awesome that my local store doesn't toss out loaner phones while you wait (It'd make it easy to avoid that whole shipping thing). Maybe I'll call Verizon Tech Support just to bug them about.
no issues at all with mine...
I love Samsung personally
OOOh, free overnight shipping. Thanks Big Red!
Hopefully the next one is a charm because honestly, I don't know what I'd do without a Nexus device on Verizon's network. The alternatives make me cringe.
why is there no option for none
Read the last line of the OP.
I'm just curious to know if getting bum replacements is a "normal" thing because for a phone that went through a "100 point inspection", well, they dropped the ball on this one.
KWKSLVR said:
Read the last line of the OP.
I'm just curious to know if getting bum replacements is a "normal" thing because for a phone that went through a "100 point inspection", well, they dropped the ball on this one.
Click to expand...
Click to collapse
Getting my third in the mail tomorrow Last one had ridiculous sensitivity issues, we'll see what the next one brings.
And why don't you just call em up instead of going in to the store? I keep my phone and they send me a refurb in the mail. The first phone was USPS, but after that one was crap they began overnighting it via FedEx.
Sent from my Galaxy Nexus using Tapatalk 2
I went through 4 before I got my refurb, then I promptly sold it for a GSM model. That's one thing that I have to hand it to Verizon for, they were really good once I got the 1st defective one. I had 4 at one time, most overnighted at no cost and no fees or holds.
They did try everything they could to not send me one though... Unlike Google who were more then happy to send me multiple N7's.
Sent from my Nexus 7 using Tapatalk HD
I had to replace one because of dirt under the screen even though its new and heat issues, the replacement was perfect and never get hot under normal use. I also bought one recently and it has heat issue and poor screen as well, but I'll live with it for the price. Its sort of a luck thing with this device, especially a lottery with AMOLED screen. I was going to get the N4 but it seem to also have lots of little issues on its own, such as getting too hot, I really hate phones getting overheat.I'm still waiting on confirmation on the USB OTG too.
After reading this it makes me think I need to bug Asurion tomorrow, I had to get an insurance replacement so I have to go through them for warranty now, they are definitely more strict on some things but like 3 minutes of complaining about signal got me a new one once already. The current one gets EXTREMELY hot under even normal use, so hot that it is uncomfortable to hold and definitely would be uncomfortable up against your face.
thesoldier said:
Getting my third in the mail tomorrow Last one had ridiculous sensitivity issues, we'll see what the next one brings.
And why don't you just call em up instead of going in to the store? I keep my phone and they send me a refurb in the mail. The first phone was USPS, but after that one was crap they began overnighting it via FedEx.
Sent from my Galaxy Nexus using Tapatalk 2
Click to expand...
Click to collapse
The first time I went in, I was hoping that they'd have one in the back they could swap out for me, or a loaner phone (fat chance, I know). My job pretty much requires a working cell phone. I'm kind of surprised that Verizon was so willing to send a replacement out in just a few minutes. Granted, I don't know what alternative they'd have. There's no real way to troubleshoot SOD issues. My main concern is just not having to go through a massive fiasco running through multiple devices, especially with an 8 day vacation coming up.
bose301s said:
After reading this it makes me think I need to bug Asurion tomorrow, I had to get an insurance replacement so I have to go through them for warranty now, they are definitely more strict on some things but like 3 minutes of complaining about signal got me a new one once already. The current one gets EXTREMELY hot under even normal use, so hot that it is uncomfortable to hold and definitely would be uncomfortable up against your face.
Click to expand...
Click to collapse
Well, if it's still under warranty, I'd jump on it.
Let's see... My first nexus has a seriously bad screen. I shipped it out the same day I got it. Got my replacement (#2) and the screen was worse than the first one. So I sent that bad and got another one (#3). This one had the same issue as OP. Radios wouldn't work....no voice or data and the phone got really hot. Enough to where I couldn't hold it to my face. So I sent that one in and they sent me a Samsung Stratosphere (#4 replacement). Sent that in and got the nexus I currently have making 5 replacements (4 with nexuses). I also went through Verizon...
Good luck
I had to replace one about ~8 months ago for screen ghosting. I was really satisfied with the replacement until now because the ghosting is back on the replacement. I'm contemplating switching to T-Mobile though, so I dunno if I'm going to attempt to replace this one.
Sent from my Galaxy Nexus using xda app-developers app
RoyJ said:
Let's see... My first nexus has a seriously bad screen. I shipped it out the same day I got it. Got my replacement (#2) and the screen was worse than the first one. So I sent that bad and got another one (#3). This one had the same issue as OP. Radios wouldn't work....no voice or data and the phone got really hot. Enough to where I couldn't hold it to my face. So I sent that one in and they sent me a Samsung Stratosphere (#4 replacement). Sent that in and got the nexus I currently have making 5 replacements (4 with nexuses). I also went through Verizon...
Good luck
Click to expand...
Click to collapse
Well that sucks. My screens have been great. Well, that, or I'm not picky. The second replacement seems rock solid so far. Good data speeds, strong signal, solid screen, solid GPS and no SOD/Overheating. Maybe I've lucked out...but I'm not uncrossing my fingers.
I've been through 5+ Nexi already. Tec Asurion is totally worth the $6.99 per month! Free overnight shipping FTW.
Well, so much for Replacement #2. I highly doubt it's the sim card.
Sent from my Galaxy Nexus using xda app-developers app
KWKSLVR said:
Well, so much for Replacement #2. I highly doubt it's the sim card.
Sent from my Galaxy Nexus using xda app-developers app
Click to expand...
Click to collapse
Lol why? Seems to me that 2 separate pieces of one HW with a common issue (signal) and only one other thing in common (SIM card) makes the one other thing the most likely suspect...
Sent from my Nexus 7 using Tapatalk 2
Because I'm not that lucky.
KWKSLVR said:
Because I'm not that lucky.
Click to expand...
Click to collapse
Thinking you're missing the forest for the trees.
Sent from my Nexus 7 using Tapatalk 2
Hey everyone.
Need personal opinions as I cannot decide for myself -.-
Recently got a warranty replacement device from T-Mobile.
It's a refurb.. -.-
My old one had a weird smudge in all camera apps as well as in the picture. Really annoying.
Well I got my refurb, it's got it's issues, 3 "ink" spots on the screen, my original had zero! I cannot undervolt by more than 25mA. My original could under volt by 150 across the board. The refurb gets very hot (approximately 100 degrees Fahrenheit with normal use) my original hardly ever broke 90. And my battery life is freaking **** with this new device. (I'm guessing heat is the issue here)
I'm really ****ing upset. Excuse my language..
The decision I cannot make is this.
Do I request T-Mobile to ship my original device back to me(it's still in transit just dropped it off today), and either 1 deal with the camera smudge, or 2 take apart both devices and swap the camera modules?
I looked all over YouTube, I cannot find anyone saying there is a warranty sticker covering any screws.
Does anyone know if they can tell if the device was disassembled? I have professional tools so I won't leave markings behind.
Simply put, I hate this "new" device.
I don't understand why companies give refurbished devices for warranty when I am paying full price for a brand new device that should last at least a year. It's not my fault something happened that was out of my control..
Thanks for putting up with my rant lol.
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Wow, that's though. I send in my Device to samsung for a fix, and they fixed it with a "replaced PBA" comment, but I saw some people say they just send another one. Hopefully it's not a refurbished. I doubt they will be able to cancel the shipping, but if they an, most definitely swap the camera modules. Having those problems on the refurbished sucks. I could have fixed mine but I sent it in hoping Id get another one which didn't die after 2.5Hrs screen on time and 12 hours running time. Switch out the cameras if possible. I myself, if I get a bad one on saturday, I'll hate my descision but Im going to go for the 16GB nexus 4. Hate the limited storage and the on screen buttons that get in the way, but heck I'm not going to live 2 years with a faulty device
elesbb said:
Hey everyone.
Need personal opinions as I cannot decide for myself -.-
Recently got a warranty replacement device from T-Mobile.
It's a refurb.. -.-
My old one had a weird smudge in all camera apps as well as in the picture. Really annoying.
Well I got my refurb, it's got it's issues, 3 "ink" spots on the screen, my original had zero! I cannot undervolt by more than 25mA. My original could under volt by 150 across the board. The refurb gets very hot (approximately 100 degrees Fahrenheit with normal use) my original hardly ever broke 90. And my battery life is freaking **** with this new device. (I'm guessing heat is the issue here)
I'm really ****ing upset. Excuse my language..
The decision I cannot make is this.
Do I request T-Mobile to ship my original device back to me(it's still in transit just dropped it off today), and either 1 deal with the camera smudge, or 2 take apart both devices and swap the camera modules?
I looked all over YouTube, I cannot find anyone saying there is a warranty sticker covering any screws.
Does anyone know if they can tell if the device was disassembled? I have professional tools so I won't leave markings behind.
Simply put, I hate this "new" device.
I don't understand why companies give refurbished devices for warranty when I am paying full price for a brand new device that should last at least a year. It's not my fault something happened that was out of my control..
Thanks for putting up with my rant lol.
Sent from my SGH-T999 using Tapatalk 2
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I can understand your frustration With my experience working foe Tmobile and having done countless warranty exchanges since the my touch, they will not return your original device. Unless you cannsomehowncontact ups and have them stop transit and send it back and return the one they sent you. You should contact tkobile again and tell them what happened. Afaik they will not return it back to you. When it gets to their processing center it'll get factory reset, processed and possibly put back up as a refurb if it passes all their tests. You do have the option of requesting another warranty exchange, possibly going to retention this time or a higher tier of tech support.
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monkeypaws said:
I can understand your frustration With my experience working foe Tmobile and having done countless warranty exchanges since the my touch, they will not return your original device. Unless you cannsomehowncontact ups and have them stop transit and send it back and return the one they sent you. You should contact tkobile again and tell them what happened. Afaik they will not return it back to you. When it gets to their processing center it'll get factory reset, processed and possibly put back up as a refurb if it passes all their tests. You do have the option of requesting another warranty exchange, possibly going to retention this time or a higher tier of tech support.
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Thanks for the reply. I was wishing to talk to someone who works for them. I really hate the newer one they sent me. No matter what ROM, kernel, modem it lasts at most about 8 hours 2 hours screen on time. And the phone gets almost too hot to hold . If I didn't have an otter box, i prolly wouldn't be able to hold it. And the worst part is is the freaking screen spots. I get its a known issue with the super amoled but Christ the phones not been released even a year! Not to mention the o e I paid full price for was/is flawless despite the camera smudge.
I'm calling them today after work and am not going to be as nice as I usually am.. I hate this ****..
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elesbb said:
Thanks for the reply. I was wishing to talk to someone who works for them. I really hate the newer one they sent me. No matter what ROM, kernel, modem it lasts at most about 8 hours 2 hours screen on time. And the phone gets almost too hot to hold . If I didn't have an otter box, i prolly wouldn't be able to hold it. And the worst part is is the freaking screen spots. I get its a known issue with the super amoled but Christ the phones not been released even a year! Not to mention the o e I paid full price for was/is flawless despite the camera smudge.
I'm calling them today after work and am not going to be as nice as I usually am.. I hate this ****..
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I'd do that too. With the sgs2 I went through five warranty exchanges. They wouldn't offer me anything else because apparently it was the best phone they had even though they had the presale of the sgs3 going on when this happened. That's what drove me to sell it and buy a gnex. Long story short in back here.
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monkeypaws said:
I'd do that too. With the sgs2 I went through five warranty exchanges. They wouldn't offer me anything else because apparently it was the best phone they had even though they had the presale of the sgs3 going on when this happened. That's what drove me to sell it and buy a gnex. Long story short in back here.
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So they want me to send this one back, and when they receive it, they will send another one back..
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If I get the original one back, does anyone know if they can tell I had it apart?
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I feel your pain. They pulled the same refurbished bs on me before too. And a buddy of mine on Verizon got sent back a completely different (and lower end) refurbished phone with their insurance.
I know it doesn't help your current situation, but for your next phone I suggest you check out Square Trade. They actually treat you right & are fair and honest. Only thing is they don't cover theft. But I know they WON'T send you back a freaking refurbished phone. I used them once and they were great.
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MotorcycleKopp said:
I feel your pain. They pulled the same refurbished bs on me before too. And a buddy of mine on Verizon got sent back a completely different (and lower end) refurbished phone with their insurance.
I know it doesn't help your current situation, but for your next phone I suggest you check out Square Trade. They actually treat you right & are fair and honest. Only thing is they don't cover theft. But I know they WON'T send you back a freaking refurbished phone. I used them once and they were great.
Sent from my SGH-T999 using xda app-developers app
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Next phone I'm saying efff you to everyone. No warranty for me, no insurance either. I'm fixing it myself. Either way I'm losing money.
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elesbb said:
So they want me to send this one back, and when they receive it, they will send another one back..
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Did you call? Are they sending your original back?
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monkeypaws said:
Did you call? Are they sending your original back?
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I called. And they can't send the original back. But they want me to send the one I have now back and once they receive it they will send me out another one. And they said they made a note that it is my second replacement so they said hopefully it will be a brand new device.
Sent from my SGH-T999 using Tapatalk 2
So 2 weeks ago, my phone seemed like it had the infamous sticky power button issue...Would restart on it's own, flashed back to stock, same thing, wouldn't boot half the time...So I sent it to Samsung...11 days later I get it back..they replaced a majority of the parts, but not the phone...A day of having it back, does the same thing again, this time it's worse... I called Samsung...another 10 days...I fought my way to get expedited, but still going to be without my phone...Needless to say I'm not so happy with them... Anyone else have an experience like this? If I didn't fight my way to a supervisor, I'd be 20 days out of a month without my phone... I'm really starting to lose my faith in Samsung...
Also, I've had to call 3 additional times because they cannot get the shipping address correct...
End rant!
That sucks! Last time I told my carrier, who obviously didn't care my out of warranty captivate was acting up, that I wanted a deal on a new phone since I had a year on my contract.....they said sorry...no deals.....so I said shove their service and contract up their dark hole. Paid the stupid cancellation fee and got a free S2 with a new carrier.
Sucked....but I had to get away from them.
Haven't had a warranty repair yet....this one is out of warranty too....so maybe on my next phone. The next Nexus is the plan. Especially if its a Motorola.
Sent from my cell phone telephone using some sort of app...
Yeah customer service won't really do too much for you unless you start *****ing
Sent from my SAMSUNG-SGH-T989 using Tapatalk 4
nashy10 said:
Yeah customer service won't really do too much for you unless you start *****ing
Sent from my SAMSUNG-SGH-T989 using Tapatalk 4
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Well even with expedited service, I get my phone back next Tuesday... almost a whole month without a phone... Not real happy...
yeah, my phone is only 1 year and 3 monghs old and the usb port for charging is broken. So now I must charge my batteries with a desk top charger. These phones need to be plugged in to chargers on a daily basis. There is NO REASON WHY THEY SHOULD BUILD A PHONE THAT HAS A PIECE OF CRAP CHARGING CONNECTION. OR ANY OTHER DAILY USED MOVING PART. That is just treating your customers poorly. Thank you for listening.
im happy with samsung... they gave me an extra charger, headphones, and another usb cord when i sent in my phone to be rapired (under warranty)
smokinjoe2122 said:
Well even with expedited service, I get my phone back next Tuesday... almost a whole month without a phone... Not real happy...
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I don't know why they just didn't replace the phone. It would has cost much less lol.
rudytheinvisible said:
yeah, my phone is only 1 year and 3 monghs old and the usb port for charging is broken. So now I must charge my batteries with a desk top charger. These phones need to be plugged in to chargers on a daily basis. There is NO REASON WHY THEY SHOULD BUILD A PHONE THAT HAS A PIECE OF CRAP CHARGING CONNECTION. OR ANY OTHER DAILY USED MOVING PART. That is just treating your customers poorly. Thank you for listening.
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Read this thread for the repair guys info I just used ( http://forum.xda-developers.com/showthread.php?t=2425729 ). He is awesome and cheap ( $25 ). I had to pay to ship it to him ( $5.80 usps small flat rate box which included tracking and some insurance) but he paid for the return. He even took photos of my repair for me. It only took a few days to include shipping.
Sent from my SGH-T889 using xda app-developers app
Well guess what...My phone is on it's 3rd trek over to Samsung...After talking to 3 managers, and an hour long phone call...Still won't assure me a new phone... I'm pretty furious with this...I even asked them don't you think it's cheaper to replace the phone than 3 repairs, and they said they can't release that information... I honestly don't know if I'll buy another Samsung after all this... This is my Tuesday morning rant
smokinjoe2122 said:
Well guess what...My phone is on it's 3rd trek over to Samsung...After talking to 3 managers, and an hour long phone call...Still won't assure me a new phone... I'm pretty furious with this...I even asked them don't you think it's cheaper to replace the phone than 3 repairs, and they said they can't release that information... I honestly don't know if I'll buy another Samsung after all this... This is my Tuesday morning rant
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Damn FAM
drankn BL SMOOTHIEZ
At this point why not just buy a new phone...i mean really, ist an old phone. with all the time you wasted you could have gotten a used one off craigs list
That's what insurance is for. new phone comes on the mail before you send the old one in.
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