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Hey guys I have a question that I'm not really sure there is an answer to. But I've bought my SGS2 from a third party. Does anyone know of a way that tmobile will honor the warranty?? The hardware keys are broken and I want to get a replacement device but they always bicker that I got the phone third party and I really don't understand why that matters at all.
I'm thinking they will just refer you to Samsung. Although they are fairly quick at getting you a replacement.
Go direct through Samsung instead. And the reason they are picky is the manufacturer requires the information for warranty.
Taken from samsung site : What must you do to obtain warranty service?
To obtain service under this Limited Warranty, you must return the Product to an authorized phone service facility in an adequate container for shipping, accompanied by the sales receipt or comparable proof of sale showing the original date of purchase, the serial number of the Product and the seller's name and address. To obtain assistance on where to deliver the Product, please call SAMSUNG Customer Care at 1-888-987-4357. If SAMSUNG determines that any Product is not covered by this Limited Warranty, you must pay all parts, shipping, and labor charges for the repair or return of such Product.
Racing19969 said:
Go direct through Samsung instead. And the reason they are picky is the manufacturer requires the information for warranty.
Taken from samsung site : What must you do to obtain warranty service?
To obtain service under this Limited Warranty, you must return the Product to an authorized phone service facility in an adequate container for shipping, accompanied by the sales receipt or comparable proof of sale showing the original date of purchase, the serial number of the Product and the seller's name and address. To obtain assistance on where to deliver the Product, please call SAMSUNG Customer Care at 1-888-987-4357. If SAMSUNG determines that any Product is not covered by this Limited Warranty, you must pay all parts, shipping, and labor charges for the repair or return of such Product.
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Click to collapse
yeah, I don't have a recipt
Tynen said:
Hey guys I have a question that I'm not really sure there is an answer to. But I've bought my SGS2 from a third party. Does anyone know of a way that tmobile will honor the warranty?? The hardware keys are broken and I want to get a replacement device but they always bicker that I got the phone third party and I really don't understand why that matters at all.
Click to expand...
Click to collapse
They will honor it, I have done it multiple times. As long as you don't say it was bought 3rd party, they don't ask.
Sent from my GT-P7510 using Tapatalk 2 Beta-5
Towle said:
They will honor it, I have done it multiple times. As long as you don't say it was bought 3rd party, they don't ask.
Sent from my GT-P7510 using Tapatalk 2 Beta-5
Click to expand...
Click to collapse
Are you talking about Tmobile or samsung? Because I returned my vibrant that was purchased from a third party and I ended up having to pay full retail for the replacement because they "never got the device"
Tynen said:
Hey guys I have a question that I'm not really sure there is an answer to. But I've bought my SGS2 from a third party. Does anyone know of a way that tmobile will honor the warranty?? The hardware keys are broken and I want to get a replacement device but they always bicker that I got the phone third party and I really don't understand why that matters at all.
Click to expand...
Click to collapse
Where did you buy it from? And do u have insurance
Sent from my SGH-T989 using Tapatalk 2 Beta-5
Your best bet to exchange with t-mobile is through customer care. Tell them you changed your number because thar causes it to shows wrong warranty info that way. Tech is smarter and they'll make sure what number used the inside first.
Theoretically if your similar was the first active similar t-mobile can replace.
Sent from my SGH-T989 using xda premium
Tynen said:
Hey guys I have a question that I'm not really sure there is an answer to. But I've bought my SGS2 from a third party. Does anyone know of a way that tmobile will honor the warranty?? The hardware keys are broken and I want to get a replacement device but they always bicker that I got the phone third party and I really don't understand why that matters at all.
Click to expand...
Click to collapse
I just did this myself... Got my phone brand new in sealed box off Ebay. Just did a warranty exchange with T-mobile (and I got lucky because they were out of stock and sent me a BRAND NEW IN BOX March 20, 2012 phone!!!).
So yea, go through T-mobile. Don't ask for a warranty exchange, call and go through tech support and tell them your phone's buttons are not working properly. Do the steps with them and then they willl eventually get to the part in the script about the warranty exchange.
They didn't ask me any questions at all about where I bought my phone. I was worried also but I ended up finding a lot of people that did this successfully.
glory22 said:
Your best bet to exchange with t-mobile is through customer care. Tell them you changed your number because thar causes it to shows wrong warranty info that way. Tech is smarter and they'll make sure what number used the inside first.
Theoretically if your similar was the first active similar t-mobile can replace.
Sent from my SGH-T989 using xda premium
Click to expand...
Click to collapse
This, except his wordchoices are questionable lol. Warranty doesn't seem to transfer from one number to another unless it's within the same family line. However that is usually not the case. There are times when it does transfer over. Not sure why... Stupid system.
The reps can only see if your warranty is valid, if not they need permission from a supervisor to bypass any authorization. So be nice to your rep and they'll help you out. You can tell them i just bought it so and do date, i even have the box but can't find my receipt should i send you the picture of the box? reps usually just say no you don't have to and see what they can do. Ymmv
Sent from my SGH-T989 using xda premium
G1ForFun said:
I just did this myself... Got my phone brand new in sealed box off Ebay. Just did a warranty exchange with T-mobile (and I got lucky because they were out of stock and sent me a BRAND NEW IN BOX March 20, 2012 phone!!!).
So yea, go through T-mobile. Don't ask for a warranty exchange, call and go through tech support and tell them your phone's buttons are not working properly. Do the steps with them and then they willl eventually get to the part in the script about the warranty exchange.
They didn't ask me any questions at all about where I bought my phone. I was worried also but I ended up finding a lot of people that did this successfully.
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Click to collapse
Sealed off ebay is fine. As long as your number is the first phone to activate it, warranty should be valid for a year.
Sent from my SGH-T989 using xda premium
I just sent my phone to Samsung earlier today. I brought my phone off ebay and the screen stopped working (the phone turns works, but the screen wasn't working at all, and it showed a greenish color instead of what's suppose to be on the screen). I talked to their online CS Reps and after we couldn't fix it she filed the service claim for me AND they paid for 2nd day air (which they don't usually do). So, just go with Samsung support if you have doubts.
Ironically, my phone broke the morning after the Skyrockets ICS was leaked, and I didn't even get to flash it after the Devs here ported it =(
I have gotten multiple warranty replacements from tmobile for phones I purchased used.
Sent from my SGH-T989 using xda premium
Teo032 said:
Sealed off ebay is fine. As long as your number is the first phone to activate it, warranty should be valid for a year.
Sent from my SGH-T989 using xda premium
Click to expand...
Click to collapse
I did not think Ebay was an authorized seller.
Is there any service charge with Samsung for warranty work?
Also, would I be correct assuming I would have to ship my phone out first and wait for a replacement with Samsung?
Thanks
Sent from my SGH-T989 using Tapatalk
mike5411 said:
Is there any service charge with Samsung for warranty work?
Also, would I be correct assuming I would have to ship my phone out first and wait for a replacement with Samsung?
Thanks
Sent from my SGH-T989 using Tapatalk
Click to expand...
Click to collapse
Yeah you have to ship your phone and wait for it to come back.
That is the advantage of going through T-mobile....you get your new phone first before sending in your old one.
Thank you for your reply.
One last question for the people going through Samsung.
Are you actually telling them the issue is the screen or are you making up some nominal problem?
Sent from my SGH-T989 using Tapatalk
mike5411 said:
Thank you for your reply.
One last question for the people going through Samsung.
Are you actually telling them the issue is the screen or are you making up some nominal problem?
Sent from my SGH-T989 using Tapatalk
Click to expand...
Click to collapse
I told them the truth, because something really did happen to my screen.. If it has something to do with bricking your phone from flashing, just say an OTA or Kies update happened and your phone didn't come on... otherwise just tell the truth, unless it voids your warrenty.
Can i get a replacement galaxy Nexus if the led flash stops working? and also i got the phone in a trade didnt buy it but would the manufactures warranty allow me to get a replacement after all it is a defect no? also how long is the manufactures warranty? also this is a sprint nexus released in april
Alex1123 said:
Can i get a replacement galaxy Nexus if the led flash stops working? and also i got the phone in a trade didnt buy it but would the manufactures warranty allow me to get a replacement after all it is a defect no? also how long is the manufactures warranty? also this is a sprint nexus released in april
Click to expand...
Click to collapse
If it doesn't work with your unit running 100% stock it's a defect. Samsung provides a 1 year warranty but you will need to RMA it through Samsung unless Sprint provides a middle-man option (not sure, I'm on VZW).
-tekkdrone
well actually its not broken but im just wondering if they could do anything about it even tho i didnt purchase it from sprint and got it in a trade. Thanks for the info ill just ask sprint and see what they say about it.
Alex1123 said:
well actually its not broken but im just wondering if they could do anything about it even tho i didnt purchase it from sprint and got it in a trade. Thanks for the info ill just ask sprint and see what they say about it.
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Click to collapse
When my phone was broken, I needed to give Samsung the proof of owning the phone. Receipt to be exact. And yes, if the hardware isn't working, they'll fix it for you
Sent from my Galaxy Nexus using xda app-developers app
Please help me with this problem, i bought 1 samsung galaxy s3 t999 of t-mobile from 1 guy on craiglist.com 3 months ago, for the 1st 3 months, the phones work fine, but just last 4 days, my phone can not call, text or internet (i used prepaid plan $50/month from t-mobile), then i called t-mobile technician support 5, 6 times, after all they said my phone locked by t-mobile, because the owner of the phone didn't pay the bills, they said my phone right now can not using anymore, except i can find the onwer, i tried some unlock code of some website on internet, but it didn't works, either, i hopfully anyone here can help me with this, thanks alot.
Odds are he bought the phone on EIP, sold it and pocketed the difference and just recently cancelled out his contract. Your best bet is probably to sell the phone on craigslist to someone not on T-Mobile. I haven't heard about any solution to this problem.
Only solution is to use it on at&t or another SIM company. Imei has been blocked out on T-Mobile network. That's what the code you bought is for. To use it with another carrier.
Sent from my SGH-T999 using Tapatalk 2
You are screwed. Buy an unlock code, unlock it and use it on AT&T or sell it to someone that can.
Sent from my SGH-T999
josh said it. close thread.
That sucks!... Where are u located??
Sorry it's locked and you won't (cant) use it on tmobile
Sent from my SGH-T999
Now im concern too because i just got a bnew T999 s3 sealed for $450 on craigslist 2 weeks ago.. I hesitated at first because it's too cheap but seller needs the money badly she says so i bite because phone is sealed with no problems..
Should i be worried? i still have the sellers email and phone number, do you think its a good idea to ask her?.. Will it also work if i go to a t-mobile store and ask them to verify the imei of my purchased phone?
Thanks all in advance for the reply..
mikeetastic said:
Now im concern too because i just got a bnew T999 s3 sealed for $450 on craigslist 2 weeks ago.. I hesitated at first because it's too cheap but seller needs the money badly she says so i bite because phone is sealed with no problems..
Should i be worried? i still have the sellers email and phone number, do you think its a good idea to ask her?.. Will it also work if i go to a t-mobile store and ask them to verify the imei of my purchased phone?
Thanks all in advance for the reply..
Click to expand...
Click to collapse
This seems to be happening more and more with new phones, and a reason that Ebay is a good option since they offer buyer (and seller) protection.
I am not saying you were scammed, but think of this:
You have the sellers temporary phone # she got from the local prepaid store, and an email she made that day? What is that going to do now? Do you know where the seller lives, or their real name? The two items you are saying you have may not be that effective to trace back to the seller.
However, I wish you the best of luck and no problems.
When will people learn.. 95% of the time Craigslist ='s bad.
Sent from my SGH-T999 using xda premium
I bought my GS3 from craigslist except it was a refurbished model. I've only had it a couple days though...
Sent from my SGH-T999 using xda premium
why does everyone worry about having a phone that is blocked ? unlock it and sell it or trade it.
kobe4rings said:
why does everyone worry about having a phone that is blocked ? unlock it and sell it or trade it.
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Click to collapse
Because it makes you *the seller or trader* look suspicious? I'd never buy a phone that's been blacklisted.
Sent from my SGH-T999 using xda premium
mikeetastic said:
Now im concern too because i just got a bnew T999 s3 sealed for $450 on craigslist 2 weeks ago.. I hesitated at first because it's too cheap but seller needs the money badly she says so i bite because phone is sealed with no problems..
Should i be worried? i still have the sellers email and phone number, do you think its a good idea to ask her?.. Will it also work if i go to a t-mobile store and ask them to verify the imei of my purchased phone?
Thanks all in advance for the reply..
Click to expand...
Click to collapse
pytyper483 said:
This seems to be happening more and more with new phones, and a reason that Ebay is a good option since they offer buyer (and seller) protection.
I am not saying you were scammed, but think of this:
You have the sellers temporary phone # she got from the local prepaid store, and an email she made that day? What is that going to do now? Do you know where the seller lives, or their real name? The two items you are saying you have may not be that effective to trace back to the seller..
Click to expand...
Click to collapse
Afaik eBay/paypal buyer protection covers you for 45days? But according to the OP it happen after 3 months... But yeah youre right if my seller reports that her phone got stolen or didnt pay her bill after a few days or months then im screwed???
kobe4rings said:
why does everyone worry about having a phone that is blocked ? unlock it and sell it or trade it.
Click to expand...
Click to collapse
How much is the cheapest unlock code for my device? And where to get it? I dont usually buy expensive stuff on CL but this S3 i got is a steal... I might sell it now before it gives me headache in a few months..
If you are going to spend $400-500 on a phone from Craigslist, you might as well just save up for another $100-150 to buy it a from a reputable seller. IE Ebay, Amazon...etc.
But yah, phones on Craigslist = trouble.
Sorry to hear man.. i know your pain
Unlock the phone. Tmobile will even do it for you since they don't bother looking up the status of the phone when they ask you to. This happened to me before and it sucks, but that's what happens when you don't trust your gut. =/ (even sometimes when you do you're wrong)
SO
Unlock it.
Sell it to someone who can use it on ATT.
and get yourself a replacement through a better way..
Cheapest unlock ive found is 7.99 dollars on ebay. You have to let the person access your pc via remote access and let him unlock your connected phone via usb. search ebay "t999 unlock".
babymatteo said:
If you are going to spend $400-500 on a phone from Craigslist, you might as well just save up for another $100-150 to buy it a from a reputable seller. IE Ebay, Amazon...etc.
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Click to collapse
i don't know about eBay since your only protected from Paypal for a few days after purchase and like the OP said it happened after 3 months.. and you cant even view the original ad/listing on eBay after 90 days..
arctic84 said:
Sorry to hear man.. i know your pain
Unlock the phone. Tmobile will even do it for you since they don't bother looking up the status of the phone when they ask you to. This happened to me before and it sucks, but that's what happens when you don't trust your gut. =/ (even sometimes when you do you're wrong)
SO
Unlock it.
Sell it to someone who can use it on ATT.
and get yourself a replacement through a better way..
Click to expand...
Click to collapse
share your story? what happen? how many days did it last from purchase till T-Mobile blocking it?
will try to call or visit the store and see what can they do about unlocking my device, still fully functional right now and hoping that my seller really needs the money that's why she sold it @$450 and doesn't do anything to her account or or report it stolen...
kobe4rings said:
Cheapest unlock ive found is 7.99 dollars on ebay. You have to let the person access your pc via remote access and let him unlock your connected phone via usb. search ebay "t999 unlock".
Click to expand...
Click to collapse
Thanks a lot.. giving the eBay seller a remote access is safe right? or maybe make a guest account to be more safer?
mikeetastic said:
i don't know about eBay since your only protected from Paypal for a few days after purchase and like the OP said it happened after 3 months.. and you cant even view the original ad/listing on eBay after 90 days..
share your story? what happen? how many days did it last from purchase till T-Mobile blocking it?
will try to call or visit the store and see what can they do about unlocking my device, still fully functional right now and hoping that my seller really needs the money that's why she sold it @$450 and doesn't do anything to her account or or report it stolen...
Thanks a lot.. giving the eBay seller a remote access is safe right? or maybe make a guest account to be more safer?
Click to expand...
Click to collapse
Not to be a debbie downer, but if you got it for $450 when they sell for more it's likely going to be blacklisted. Everyone on CL says they need money.
So is this a new thing T-Mobile is doing, or a GSIII thang. Never heard of them being able to lock a phone out of the system because of a unpaid bill, if it was reported loss or stolen maybe, never heard of this till now tho
Sent from my SGH-T999 using xda app-developers app
I dropped my phone a few days ago and thanks to the useless Dot View case, it popped out when it hit the ground and on second impact cracked my screen. I remembered you get one free screen repair so I pulled up my information and my 6 month window literally ends on Saturday! (Talk about timing)
I'm doing the advanced exchange, where they overnight you a new device and you send yours back. From what I read online, it's highly unlikely they'll reject my claim for the bootloader being tampered with, but with $599 on lock down I'd prefer to play it safe.
Is there a way to lock it back down if you're S-On? I tried the free S-Off method but it does not work with my phone all that's not an option.
Let me know please, or share experience if you have done the exchange like how I am and had no issues.
Thanks.
Sent from my HTC One_M8
You can't lock it with S-ON, you can "relock" it, but theyll know it was unlocked. It's best to invest in Sunshine for S-OFF to lock and remove tampered banner then S-ON again. It's better to spend $25 for safety rather than take a risk and pay $599
gamer765 said:
You can't lock it with S-ON, you can "relock" it, but theyll know it was unlocked. It's best to invest in Sunshine for S-OFF to lock and remove tampered banner then S-ON again. It's better to spend $25 for safety rather than take a risk and pay $599
Click to expand...
Click to collapse
OK, so my question is, if I pay the $25 to S-Off it then S-On after I fix all the other stuff, can they see it has been tampered with still? I definitely don't want to fork over $25 for a one time thing if I still run the risk of being detected.
uoY_redruM said:
OK, so my question is, if I pay the $25 to S-Off it then S-On after I fix all the other stuff, can they see it has been tampered with still? I definitely don't want to fork over $25 for a one time thing if I still run the risk of being detected.
Click to expand...
Click to collapse
If you unlocked at HTCDev they'll know it whether you lock or not doesn't matter. They already "know" they gave you the unlock code to unlock the bootloader.
BerndM14 said:
If you unlocked at HTCDev they'll know it whether you lock or not doesn't matter. They already "know" they gave you the unlock code to unlock the bootloader.
Click to expand...
Click to collapse
That's exactly what I thought. The S-Off would just be a waste of money.
I think my best bet is to just re-lock (so it says re-locked), unroot, flash stock ROM and recovery and send it back. They'll probably charge me the $290 without question and I'll have to call and dispute it. From what I read in the General section on here is that quite a lot of people were told they were going to be charged $290 and they had to escalate the situation and eventually (most) everyone ended up getting it fixed for free.
I'm just worried they won't refund it because if they don't, I'm absolutely screwed. I'm just about to hit the 6 month eligibility for T-Mobile JUMP (I'm on the old school jump that you can do every 6 months regardless) and I was worried I'd likely get rejected for JUMP due to the cracked screen which is why I sent it in. I don't plan on keeping it much longer, depending on what comes out soon that I want, so the $29 overnight fee wasn't an issue. I have to use the phone for work so I had to get the phone over nighted to have it ASAP.
I just got warranty service. I returned to stock completely.... But I left it S-OFF. No problem. ?
KJ said:
I just got warranty service. I returned to stock completely.... But I left it S-OFF. No problem. ?
Click to expand...
Click to collapse
Did your bootloader read ***UNLOCKED*** when you sent it in?
Sent from my HTC One_M8
uoY_redruM said:
Did your bootloader read ***UNLOCKED*** when you sent it in?
Sent from my HTC One_M8
Click to expand...
Click to collapse
No, I locked it. It was as it was when I bought it.... Except S-OFF.
KJ said:
No, I locked it. It was as it was when I bought it.... Except S-OFF.
Click to expand...
Click to collapse
Ahhh, gotcha. Hmm. I'd hate to spend $25 for the s-off only to be on the same spot.
Did you use s-off to achieve unlock though? Or did you use HTC Dev like I did?
Sent from my HTC One_M8
KJ said:
I just got warranty service. I returned to stock completely.... But I left it S-OFF. No problem. ?
Click to expand...
Click to collapse
I did warranty and sent it LOCKED but S-off and it caused a **** storm. They would not budge whatsoever on the $290 charge. Took over 2 weeks to get my phone back after they finally agreed to do a partial repair (meaning screen repairs but motherboard not) so I didn't have to pay the $290 but had to email them explicitly stating that I understand the warranty is now voided and take full responsibility for any problems from here on out
Sent from my HTC One_M8 using XDA Free mobile app
otariq said:
I did warranty and sent it LOCKED but S-off and it caused a **** storm. They would not budge whatsoever on the $290 charge. Took over 2 weeks to get my phone back after they finally agreed to do a partial repair (meaning screen repairs but motherboard not) so I didn't have to pay the $290 but had to email them explicitly stating that I understand the warranty is now voided and take full responsibility for any problems from here on out
Sent from my HTC One_M8 using XDA Free mobile app
Click to expand...
Click to collapse
Yeah I saw your post in the general section.
That's what concerns me because I'm getting the new phone first. They'll have my phone so I won't have an option to say give it to me partially repaired.
I'm really not sure what to do.
Sent from my HTC One_M8
Did they already send you the replacement? If not maybe call them and ask to cancel that and say you just want to have yours repaired or do the $19 option. This way if they quote you at least they'll tell you before sending you the replacement.
Sent from my HTC One_M8 using XDA Free mobile app
otariq said:
Did they already send you the replacement? If not maybe call them and ask to cancel that and say you just want to have yours repaired or do the $19 option. This way if they quote you at least they'll tell you before sending you the replacement.
Sent from my HTC One_M8 using XDA Free mobile app
Click to expand...
Click to collapse
I thought about that but it'll likely be shipped by the morning. I made sure to place my order before the 4pm cut off.
I don't know if paying to get S-Off to lock everything back down is the best option or if they'd just look and see that I used HTC Dev and charge me anyway.
I jumped the gun by not reading up on the topic before deciding on the immediate replacement. I didn't even consider the fact that I unlocked it.
Sent from my HTC One_M8
uoY_redruM said:
I thought about that but it'll likely be shipped by the morning. I made sure to place my order before the 4pm cut off.
I don't know if paying to get S-Off to lock everything back down is the best option or if they'd just look and see that I used HTC Dev and charge me anyway.
I jumped the gun by not reading up on the topic before deciding on the immediate replacement. I didn't even consider the fact that I unlocked it.
Sent from my HTC One_M8
Click to expand...
Click to collapse
Yeah man I don't want to tell you the wrong thing here. I'd say sending in a phone s-off is a big no no because the guy I spoke to said that's like completely unauthorized software there's no way to argue against it. You might be okay with just the boot loader being relockedd. You could argue that it would void the 1yr warranty but the screen benefit being separate from that because they don't explicitly mention it when you unlock it.
Sent from my HTC One_M8 using XDA Free mobile app
otariq said:
Yeah man I don't want to tell you the wrong thing here. I'd say sending in a phone s-off is a big no no because the guy I spoke to said that's like completely unauthorized software there's no way to argue against it. You might be okay with just the boot loader being relockedd. You could argue that it would void the 1yr warranty but the screen benefit being separate from that because they don't explicitly mention it when you unlock it.
Sent from my HTC One_M8 using XDA Free mobile app
Click to expand...
Click to collapse
This is more or less what I was thinking initially. Thanks for the tips, that's a good angle to take on it. I wish I had the unlock notice they make you click when you unlock it from HTC Dev so I could see if it mentions the screen replacement benefit.
Sent from my HTC One_M8
Well, this could get interesting.
Still hasn't showed shipped so I called, since I paid for over night. I ended up talking to the same girl from yesterday, who was really nice.
She said they are waiting on stock and have been for a few days now. They refunded my $29 overnight fee. I told her that when I had called the second time and spoke with another lady (Nancy) from support, who processed my payment, I had specifically asked if I needed to sign for the package and she says yes. I asked if the package would be here Friday because I'd have to take the day off and she said yes. Now, you're telling me you guys have know for days that it was back ordered yet Nancy tells me it would be in Friday and I'm sitting here missing a day of work for nothing.
She apologized and I told her I was upset because I would now have to miss a second day of work to sign for my package.
When the time comes that they bill me, which I suspect they will, I'm going to use that angle. I just lost out on two days of pay, ~$220, and I'm not about to absorb another $290 to them.
Guess we'll see what happens.
Sent from my HTC One_M8
If you aren't going to go the S-Off route, I would at least consider flashing the stock RUU. That would return the device to as close to stock as possible. Might not help, but it can't hurt.
You could always try to make the case that just because they sent you the bootloader unlock code doesn't mean you used it.
FreydNot said:
If you aren't going to go the S-Off route, I would at least consider flashing the stock RUU. That would return the device to as close to stock as possible. Might not help, but it can't hurt.
You could always try to make the case that just because they sent you the bootloader unlock code doesn't mean you used it.
Click to expand...
Click to collapse
I tried to reply earlier but for some reason it kept giving me issues on my phone.
Yeah, that's the plan. Just got off work and I'm downloading the RUU now. Going to **RE-LOCK** the botoloader in a few minutes then RUU back to stock once it's done downloading and see what happens. I THINK it puts the ***UNLOCKED*** status back to ***LOCKED*** if I'm not mistaken. Then I'm just left with the fact that I requested an unlock code from HTC Dev.
Yeah, that didn't work. Flashed RUU but it still says RELOCKED. Hopefully I won't get dinged $300 for a "motherboard replacement".
Sent from my HTC One_M8 using XDA Free mobile app
Did the replacement phone look brand new or was it refurbished? I dropped my phone today and the metal housing is all scratched and dented. The screen has some scratches but is not too bad that I need to replace it but I'm so OCD about my phones.
I got a brand new phone with the charger in retail packaging just like the original. Of course, HTC can repackage a refurbished phone into new retail packaging and I can't tell but I think it would be more time consuming for them, compared to picking a new phone and shipping it.
very frustrating...HTC won't send me a new phone first even though they advertise it.
They want me to mail my phone back first and wait for who knows long. This is false advertising!
What the heck?? It's clearly on their website! "Get a replacement next business day before you send us back your damaged phone. Requires a $599 credit card hold until HTC receives damaged phone." I'd keep calling or chatting until you get someone who knows what they're talking about.
holz75 said:
What the heck?? It's clearly on their website! "Get a replacement next business day before you send us back your damaged phone. Requires a $599 credit card hold until HTC receives damaged phone." I'd keep calling or chatting until you get someone who knows what they're talking about.
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I may need to tweet this out to Mo or drop this on Reddit.
Very frustrating as I've been with HTC since the PPC-6700! I don't know why they keep digging themselves into a hole...
Ph33zy said:
I may need to tweet this out to Mo or drop this on Reddit.
Very frustrating as I've been with HTC since the PPC-6700! I don't know why they keep digging themselves into a hole...
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i just got mine back from UHOH, they sent me back my actual phone after replacing the display. Didnt even remove my SOFF... how nice of them
I used Uh-Oh 11 days after receiving mine back in May. Cancel your service order and call back in, file an Uh-Oh claim. They are processed differently and it sounds like yours got started as a standard service claim.
With an Uh-Oh claim you will have 2 options depending on stock on hand: advanced replacement with the $599 CC hold (can ONLY be shipped to your CC billing address) or on site swap where you send in your phone and they send you a replacement within 2 business days.
In both cases you should get a new replacement.
The caveot is how you initiate the service claim. You must start out expressly saying its an Uh-Oh claim.
The reps are not the most knowledgeable people and can only operate within the options in the system. Trying to bully, intimidate or threaten your way around their limitations is pointless and will not net you any gain.
It is best to cancel your claim, call back in (not online chat, actually speak to them) refile your claim.
Sent from my HTC 10 using telepathy...
aer0zer0 said:
i just got mine back from UHOH, they sent me back my actual phone after replacing the display. Didnt even remove my SOFF... how nice of them
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Dang! So they just replaced the screen? My screen cracked and I'm sending it as soon as I get my other phone for the meantime. So I should expect my same phone and not another one? How long did it take? Thanks in advance for answering my questions lol
Sent from my HTC 10 using XDA-Developers mobile app
PaoloMix09 said:
Dang! So they just replaced the screen? My screen cracked and I'm sending it as soon as I get my other phone for the meantime. So I should expect my same phone and not another one? How long did it take? Thanks in advance for answering my questions lol
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Little over 2 weeks. They quoted 7-10 business days
Has anyone replaced their phone through Uh-Oh and requested a different color than the one originally bought? I wonder if this is possible.
Just took advantage of Uh-oh protection here too. Sent in my phone on a Thursday, got it back the following Tuesday. Got a new phone (idk, it could be refurbished for all I know). All I know is that it is not the same phone... But I am glad because I am selling it in this case haha. Overall, great service!
Has anyone that used Uh Oh unlocked with HTCDEV? Or do most use Sunshine to avoid the warranty snafu's? I'm still trying to figure out what all I'll lose from the Warranty if I HTCDEV unlock.
erulai said:
Has anyone that used Uh Oh unlocked with HTCDEV? Or do most use Sunshine to avoid the warranty snafu's? I'm still trying to figure out what all I'll lose from the Warranty if I HTCDEV unlock.
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Unlocking through HTCDev is covered in Uh-Oh. You would have to read the policies for using non-oem software to unlock but I don't see why using sunshine would be a problem if they accept water damaged phones that no longer work. But in terms of WARRANTY, sunshine is not covered whereas HTCDev unlock is.
If you have the opportunity to unlock through HTC, I don't why it would make sense paying for Sunshine when you can get the same thing from the oem for free with the warranty intact, saving hundreds on buying another phone.
Sent from my HTC6545LVW using Tapatalk