I dropped my phone a few days ago and thanks to the useless Dot View case, it popped out when it hit the ground and on second impact cracked my screen. I remembered you get one free screen repair so I pulled up my information and my 6 month window literally ends on Saturday! (Talk about timing)
I'm doing the advanced exchange, where they overnight you a new device and you send yours back. From what I read online, it's highly unlikely they'll reject my claim for the bootloader being tampered with, but with $599 on lock down I'd prefer to play it safe.
Is there a way to lock it back down if you're S-On? I tried the free S-Off method but it does not work with my phone all that's not an option.
Let me know please, or share experience if you have done the exchange like how I am and had no issues.
Thanks.
Sent from my HTC One_M8
You can't lock it with S-ON, you can "relock" it, but theyll know it was unlocked. It's best to invest in Sunshine for S-OFF to lock and remove tampered banner then S-ON again. It's better to spend $25 for safety rather than take a risk and pay $599
gamer765 said:
You can't lock it with S-ON, you can "relock" it, but theyll know it was unlocked. It's best to invest in Sunshine for S-OFF to lock and remove tampered banner then S-ON again. It's better to spend $25 for safety rather than take a risk and pay $599
Click to expand...
Click to collapse
OK, so my question is, if I pay the $25 to S-Off it then S-On after I fix all the other stuff, can they see it has been tampered with still? I definitely don't want to fork over $25 for a one time thing if I still run the risk of being detected.
uoY_redruM said:
OK, so my question is, if I pay the $25 to S-Off it then S-On after I fix all the other stuff, can they see it has been tampered with still? I definitely don't want to fork over $25 for a one time thing if I still run the risk of being detected.
Click to expand...
Click to collapse
If you unlocked at HTCDev they'll know it whether you lock or not doesn't matter. They already "know" they gave you the unlock code to unlock the bootloader.
BerndM14 said:
If you unlocked at HTCDev they'll know it whether you lock or not doesn't matter. They already "know" they gave you the unlock code to unlock the bootloader.
Click to expand...
Click to collapse
That's exactly what I thought. The S-Off would just be a waste of money.
I think my best bet is to just re-lock (so it says re-locked), unroot, flash stock ROM and recovery and send it back. They'll probably charge me the $290 without question and I'll have to call and dispute it. From what I read in the General section on here is that quite a lot of people were told they were going to be charged $290 and they had to escalate the situation and eventually (most) everyone ended up getting it fixed for free.
I'm just worried they won't refund it because if they don't, I'm absolutely screwed. I'm just about to hit the 6 month eligibility for T-Mobile JUMP (I'm on the old school jump that you can do every 6 months regardless) and I was worried I'd likely get rejected for JUMP due to the cracked screen which is why I sent it in. I don't plan on keeping it much longer, depending on what comes out soon that I want, so the $29 overnight fee wasn't an issue. I have to use the phone for work so I had to get the phone over nighted to have it ASAP.
I just got warranty service. I returned to stock completely.... But I left it S-OFF. No problem. ?
KJ said:
I just got warranty service. I returned to stock completely.... But I left it S-OFF. No problem. ?
Click to expand...
Click to collapse
Did your bootloader read ***UNLOCKED*** when you sent it in?
Sent from my HTC One_M8
uoY_redruM said:
Did your bootloader read ***UNLOCKED*** when you sent it in?
Sent from my HTC One_M8
Click to expand...
Click to collapse
No, I locked it. It was as it was when I bought it.... Except S-OFF.
KJ said:
No, I locked it. It was as it was when I bought it.... Except S-OFF.
Click to expand...
Click to collapse
Ahhh, gotcha. Hmm. I'd hate to spend $25 for the s-off only to be on the same spot.
Did you use s-off to achieve unlock though? Or did you use HTC Dev like I did?
Sent from my HTC One_M8
KJ said:
I just got warranty service. I returned to stock completely.... But I left it S-OFF. No problem. ?
Click to expand...
Click to collapse
I did warranty and sent it LOCKED but S-off and it caused a **** storm. They would not budge whatsoever on the $290 charge. Took over 2 weeks to get my phone back after they finally agreed to do a partial repair (meaning screen repairs but motherboard not) so I didn't have to pay the $290 but had to email them explicitly stating that I understand the warranty is now voided and take full responsibility for any problems from here on out
Sent from my HTC One_M8 using XDA Free mobile app
otariq said:
I did warranty and sent it LOCKED but S-off and it caused a **** storm. They would not budge whatsoever on the $290 charge. Took over 2 weeks to get my phone back after they finally agreed to do a partial repair (meaning screen repairs but motherboard not) so I didn't have to pay the $290 but had to email them explicitly stating that I understand the warranty is now voided and take full responsibility for any problems from here on out
Sent from my HTC One_M8 using XDA Free mobile app
Click to expand...
Click to collapse
Yeah I saw your post in the general section.
That's what concerns me because I'm getting the new phone first. They'll have my phone so I won't have an option to say give it to me partially repaired.
I'm really not sure what to do.
Sent from my HTC One_M8
Did they already send you the replacement? If not maybe call them and ask to cancel that and say you just want to have yours repaired or do the $19 option. This way if they quote you at least they'll tell you before sending you the replacement.
Sent from my HTC One_M8 using XDA Free mobile app
otariq said:
Did they already send you the replacement? If not maybe call them and ask to cancel that and say you just want to have yours repaired or do the $19 option. This way if they quote you at least they'll tell you before sending you the replacement.
Sent from my HTC One_M8 using XDA Free mobile app
Click to expand...
Click to collapse
I thought about that but it'll likely be shipped by the morning. I made sure to place my order before the 4pm cut off.
I don't know if paying to get S-Off to lock everything back down is the best option or if they'd just look and see that I used HTC Dev and charge me anyway.
I jumped the gun by not reading up on the topic before deciding on the immediate replacement. I didn't even consider the fact that I unlocked it.
Sent from my HTC One_M8
uoY_redruM said:
I thought about that but it'll likely be shipped by the morning. I made sure to place my order before the 4pm cut off.
I don't know if paying to get S-Off to lock everything back down is the best option or if they'd just look and see that I used HTC Dev and charge me anyway.
I jumped the gun by not reading up on the topic before deciding on the immediate replacement. I didn't even consider the fact that I unlocked it.
Sent from my HTC One_M8
Click to expand...
Click to collapse
Yeah man I don't want to tell you the wrong thing here. I'd say sending in a phone s-off is a big no no because the guy I spoke to said that's like completely unauthorized software there's no way to argue against it. You might be okay with just the boot loader being relockedd. You could argue that it would void the 1yr warranty but the screen benefit being separate from that because they don't explicitly mention it when you unlock it.
Sent from my HTC One_M8 using XDA Free mobile app
otariq said:
Yeah man I don't want to tell you the wrong thing here. I'd say sending in a phone s-off is a big no no because the guy I spoke to said that's like completely unauthorized software there's no way to argue against it. You might be okay with just the boot loader being relockedd. You could argue that it would void the 1yr warranty but the screen benefit being separate from that because they don't explicitly mention it when you unlock it.
Sent from my HTC One_M8 using XDA Free mobile app
Click to expand...
Click to collapse
This is more or less what I was thinking initially. Thanks for the tips, that's a good angle to take on it. I wish I had the unlock notice they make you click when you unlock it from HTC Dev so I could see if it mentions the screen replacement benefit.
Sent from my HTC One_M8
Well, this could get interesting.
Still hasn't showed shipped so I called, since I paid for over night. I ended up talking to the same girl from yesterday, who was really nice.
She said they are waiting on stock and have been for a few days now. They refunded my $29 overnight fee. I told her that when I had called the second time and spoke with another lady (Nancy) from support, who processed my payment, I had specifically asked if I needed to sign for the package and she says yes. I asked if the package would be here Friday because I'd have to take the day off and she said yes. Now, you're telling me you guys have know for days that it was back ordered yet Nancy tells me it would be in Friday and I'm sitting here missing a day of work for nothing.
She apologized and I told her I was upset because I would now have to miss a second day of work to sign for my package.
When the time comes that they bill me, which I suspect they will, I'm going to use that angle. I just lost out on two days of pay, ~$220, and I'm not about to absorb another $290 to them.
Guess we'll see what happens.
Sent from my HTC One_M8
If you aren't going to go the S-Off route, I would at least consider flashing the stock RUU. That would return the device to as close to stock as possible. Might not help, but it can't hurt.
You could always try to make the case that just because they sent you the bootloader unlock code doesn't mean you used it.
FreydNot said:
If you aren't going to go the S-Off route, I would at least consider flashing the stock RUU. That would return the device to as close to stock as possible. Might not help, but it can't hurt.
You could always try to make the case that just because they sent you the bootloader unlock code doesn't mean you used it.
Click to expand...
Click to collapse
I tried to reply earlier but for some reason it kept giving me issues on my phone.
Yeah, that's the plan. Just got off work and I'm downloading the RUU now. Going to **RE-LOCK** the botoloader in a few minutes then RUU back to stock once it's done downloading and see what happens. I THINK it puts the ***UNLOCKED*** status back to ***LOCKED*** if I'm not mistaken. Then I'm just left with the fact that I requested an unlock code from HTC Dev.
Yeah, that didn't work. Flashed RUU but it still says RELOCKED. Hopefully I won't get dinged $300 for a "motherboard replacement".
Sent from my HTC One_M8 using XDA Free mobile app
Related
It suddenly occurred to me that the main reason HTC has locked our handsets is that they don't want to deal with bogus warranty claims and the labor costs thereof. You unlock your G2's NAND, you fry your handset by overclocking too high or doing something else stupid to brick it, and then say "HURR DURR I DUNNO HOW IT GOT THAT WAY." Then they have to expend resources to determine whether or not you screwed it up.
So, what if we paid them in advance for that labor? What if we sent in our handset to have it factory un-write-protected for, say, $20-$50? Would you agree to this kind of deal?
Hell no.
Sent from my T-Mobile G2 using XDA App
Hell no all phones that I pay full price for should come completely unlocked. Let's face it these new phones are full blown computers these days. You would expect to buy a computer and have to pay extra for the right to add or delete software would you? The only way I would expect this would be if you got special pricing with a contract stateing that you are not allowed to do such things.
Sent from my T-Mobile G2 using XDA App
shortlived said:
Hell no all phones that I pay full price for should come completely unlocked. Let's face it these new phones are full blown computers these days. You would expect to buy a computer and have to pay extra for the right to add or delete software would you? The only way I would expect this would be if you got special pricing with a contract stateing that you are not allowed to do such things.
Sent from my T-Mobile G2 using XDA App
Click to expand...
Click to collapse
"Should" and "will" are two very different things. HTC incurs much more risk with a handset than Toshiba or Dell do with a computer -- for one thing, you can't "brick" a computer. The recovery process with a computer is significantly more standardized and easy to perform than on a smartphone. Computers don't include cellular hardware that is a jealously guarded secret from the user, that has to be accessed with binary blob drivers, that can become irreversibly software-busted if you screw up a software update.
Should there be a standardized cell phone recovery/imaging system so that it's not possible to brick ANY cell phone that uses it? Absolutely. Go develop it. No manufacturer will use it. It's not in their financial interests to do so.
If, however, enough people were to make it clear to a company like HTC that we as hobbyists were willing to incur risk and sign away our right to demand that HTC fix our mistakes... something might start to get through the cracks.
This of course ignores the fact that manufacturers and carriers like to be able to put crapware on our phones that we can't remove... but it's a start.
I think it's a fair question because so many people tool around, brick their phones and try to get a free replacement somehow. So, I'm not mad at these companies for locking their stuff down. I would not pay extra, but I would jump ship to any company that offers an unlocked phone. I think that would send the best message.
Sent from my T-Mobile G2 using Tapatalk
no i wouldnt pay but i would allow them to black list my imei in trade for them unlocking the nand.
Now for the people that dont understand what im saying. I am saying that HTC should make a software for unlocking the nand but before it unlocks it reads your imei and sends it to them so they know who unlocked and who didnt
I already paid them right? Why would I have to do it again. Maybe it should be the other way around and you can buy a nand locked phone for extra $$. But let say for a lower cost than insurance?
Sent from my T-Mobile G2 using XDA App
Yes I agree however I blame the people who don't read instructions and try to turn in they're phone. Just pay for insurance and pay the full deductable or don't try changing anything. But that's just a pipe dream. Too many people just don't read enough before doing stuff.
Sent from my T-Mobile G2 using XDA App
Would you pay nike money so you could were your shoes after you bought them from the mall. Why would I pay you to give me acsess to my own phone it should come that way
xile6 said:
no i wouldnt pay but i would allow them to black list my imei in trade for them unlocking the nand.
Now for the people that dont understand what im saying. I am saying that HTC should make a software for unlocking the nand but before it unlocks it reads your imei and sends it to them so they know who unlocked and who didnt
Click to expand...
Click to collapse
I would rather have this as well. I already paid for the phone. It is mine. If they are worried about me making bogus warranty claims, then I should be able to opt-out and get full access to my device in return.
The imei number idea I kind of like. Instead of 'blacklisting', let me sign a release of liability where I register my serial number and by doing so waiver any liability from that point on
Sent from deep inside my T-Mobile G2 using XDA App
hell no, we won't go! Hell no, we won't go!! Hell no, we won't go!!! Hell no, we won't go!!!!
So when your phone legitimately fails due to a hardware issue you can pay full price for a new one? Why would anyone opt for this? That's not even legally feasible. It would violate lemon laws all over the place.
I would be willing to up to $40 so long as there were guaranteed to be tons of ROMS, themes, recovery options, etc... I want my G1 development back!
Only because I'm inpatient however, and sick of waiting for full root and custom recovery. Basically anyone who pledged in the fun money for dev's thread would be saying yes.
gravis86 said:
I would rather have this as well. I already paid for the phone. It is mine. If they are worried about me making bogus warranty claims, then I should be able to opt-out and get full access to my device in return.
Click to expand...
Click to collapse
That is precisely what we do when we agree to "root/unlock" our phones. Essentially voiding our warranty, people who do it accept and understand the risks. HTC, make a legal agreement and we'll all accept it in return you let us Nand unlock!!!
Thanks.
*HOPE A HTC REPRESENTATIVE READS THIS**
Ya, if I didn't pay full price for the phone. Nand locked=discounted price, nand unlocked=full price-- warranty includes movable parts only
Sent from my T-Mobile G2 using XDA App
shortlived said:
Hell no all phones that I pay full price for should come completely unlocked. Let's face it these new phones are full blown computers these days. You would expect to buy a computer and have to pay extra for the right to add or delete software would you? The only way I would expect this would be if you got special pricing with a contract stateing that you are not allowed to do such things.
Sent from my T-Mobile G2 using XDA App
Click to expand...
Click to collapse
http://www.engadget.com/2010/09/18/intel-wants-to-charge-50-to-unlock-stuff-your-cpu-can-already-d/
*EDIT*
I forgot to add, this is completely ridiculous.. I want my G2 fully unlocked asap, including SIM unlocked.
My Bounty is already up. If HTC wants to take it to unlock our phones. They can
Simunlock i can do for you heheh
Sent from my T-Mobile G2 using XDA App
I'd bet fewer than 10% of users root their phones, figure a 10% brick rate among those people and that's 1%. Now ask yourself what percentage of people phisically break their phones? Having said that, one thing is controllable the other isn't .
BTW....HELL NO!!!
My USB port stopped working today and I have a dilemma. My bootloader is unlocked, is there ANY way to lock the bootloader without being connected to a pc?
EKnofsky said:
My USB port stopped working today and I have a dilemma. My bootloader is unlocked, is there ANY way to lock the bootloader without being connected to a pc?
Click to expand...
Click to collapse
Unfortunately no.
Sent from my Galaxy Nexus using Tapatalk
I have the VZW device, if I do an insurance claim and pay my 100$ deductible will having an unlocked boot loader prevent me from getting a new device?
EKnofsky said:
I have the VZW device, if I do an insurance claim and pay my 100$ deductible will having an unlocked boot loader prevent me from getting a new device?
Click to expand...
Click to collapse
If you pay the deductible and make a claim it doesn't matter. You could hit the phone with a hammer and pay your deductible and you'll get it replaced.
If its just an unlocked bootloader, why not try returning it without telling them? Surely they won't be bothered to look into it.
I purchased the phone 12/22 I'm out of my return date aren't I?
EKnofsky said:
I purchased the phone 12/22 I'm out of my return date aren't I?
Click to expand...
Click to collapse
Unless you live in CA or another state with a mandated 30 day return policy.
but a broken USB port within the first 30 days can possibly be negotiated as a manufacturer defect if you get a nice CS rep.
Marton I appreciate your input, I think I will try calling in!
EKnofsky said:
Marton I appreciate your input, I think I will try calling in!
Click to expand...
Click to collapse
Good luck.
If you file an insurance claim and they see the boot loader is unlocked there is a chance they will charge you full retail. Your best bet is to go in and return it but have it on so they don't get to see the splash screen with the unlock icon
Sent from my Galaxy Nexus using xda premium
My camera lens cracked and my phone is rooted and unlocked bootloader.
Would you all return the phone to complete stock before sending it back to HTC? Should I worry at all about being S OFF?
They have multiple options for repair/replacement, but I'd prefer to just send them this phone back and have them send me a new one, since that's fastest and I sold my backup phone.
yakayu said:
My camera lens cracked and my phone is rooted and unlocked bootloader.
Would you all return the phone to complete stock before sending it back to HTC? Should I worry at all about being S OFF?
They have multiple options for repair/replacement, but I'd prefer to just send them this phone back and have them send me a new one, since that's fastest and I sold my backup phone.
Click to expand...
Click to collapse
hey,
I just returned my m8 due to scratched lens, and it was rooted, custom romed and s-offed.
I followed this guide http://forum.xda-developers.com/showthread.php?t=2735235 and returned to stock, as well as reset the unlocked and tempered flags.
I was advised not to mess around with S-OFF, as this should be nothing to worry about.
The phone just arrived at the repair centre today. I'll see if they say anything about it, but I reccon not.
b0gd4n said:
hey,
I just returned my m8 due to scratched lens, and it was rooted, custom romed and s-offed.
I followed this guide http://forum.xda-developers.com/showthread.php?t=2735235 and returned to stock, as well as reset the unlocked and tempered flags.
I was advised not to mess around with S-OFF, as this should be nothing to worry about.
The phone just arrived at the repair centre today. I'll see if they say anything about it, but I reccon not.
Click to expand...
Click to collapse
Thank you for your response. Let me know if they say anything. I think I'm gonna go the same route as you.
yakayu said:
Thank you for your response. Let me know if they say anything. I think I'm gonna go the same route as you.
Click to expand...
Click to collapse
I'd go with the option of you sending in your phone first. If they send you one first and find ANY trace of your phone being tampered with, they'll charge you $175 no questions asked. My friend sent in the phone first, followed that guide, and they still found a trace (maybe he did it wrong). Regardless, they gave him the option of either paying $300 for repair (includes the $175 tampered charge) or they send it back to him. And he sent it In for the same reason as you. I'd send it in first considering the tamper charger is almost as much as a 2-year contract price
Ark1406 said:
I'd go with the option of you sending in your phone first. If they send you one first and find ANY trace of your phone being tampered with, they'll charge you $175 no questions asked. My friend sent in the phone first, followed that guide, and they still found a trace (maybe he did it wrong). Regardless, they gave him the option of either paying $300 for repair (includes the $175 tampered charge) or they send it back to him. And he sent it In for the same reason as you. I'd send it in first considering the tamper charger is almost as much as a 2-year contract price
Click to expand...
Click to collapse
The HTC UK team told me that they will check the phone for tampering, and if something is found, I will get charged £23 before starting repairs and be given the chance to continue repair on my own cost, or return the phone as is.
I have just checked the HTC tracking system, and I can now see my phone as "In repair" status, so I am assuming all's fine.
The guide is for International versions and my phone is Three UK, so the steps are not exactly the same. However, the idea is the same, flash/restore stock rom, make sure supersu is installed, remove Tempered and Unlocked flags, flash stock recovery and then restart the phone loads of times, boot to bootloader and all that to make sure all the flags stick.
b0gd4n said:
The HTC UK team told me that they will check the phone for tampering, and if something is found, I will get charged £23 before starting repairs and be given the chance to continue repair on my own cost, or return the phone as is.
I have just checked the HTC tracking system, and I can now see my phone as "In repair" status, so I am assuming all's fine.
The guide is for International versions and my phone is Three UK, so the steps are not exactly the same. However, the idea is the same, flash/restore stock rom, make sure supersu is installed, remove Tempered and Unlocked flags, flash stock recovery and then restart the phone loads of times, boot to bootloader and all that to make sure all the flags stick.
Click to expand...
Click to collapse
Yup! You are absolutely right! Cheers!
Try to put everything to stock(rom,kernel,recovery) then try to run the ruu.If you are s-off lock the bootloader and change your cid to your normal cid and remove the tampered flag.They wont say a thing because if you run the ruu it resets every thing like you have just opened your phone from the box.
Ark1406 said:
I'd go with the option of you sending in your phone first. If they send you one first and find ANY trace of your phone being tampered with, they'll charge you $175 no questions asked. My friend sent in the phone first, followed that guide, and they still found a trace (maybe he did it wrong). Regardless, they gave him the option of either paying $300 for repair (includes the $175 tampered charge) or they send it back to him. And he sent it In for the same reason as you. I'd send it in first considering the tamper charger is almost as much as a 2-year contract price
Click to expand...
Click to collapse
Well HTC told me that they'd send me a replacement phone first with shipping label insured for me to send my phone back for $30. That way I'm not without a phone.
If I send it in the method you suggested, they said it could take up to 2 weeks to return it.
The other option was send my phone first with $20 and once they receive it they send a replacement back.
I have insurance, but this option costs me $30 and insurance is $90
I could just hit my phone with a hammer and get a replacement for $90 if it ends up being a hassle with htc
If we do the nasty and convert to the Dev Version or do the unlocked bootloader (which I've been told is the same thing really),
Is there any way of going back? I may have to turn the phone back to Verizon in 4 or 5 months. I doubt they would appreciate getting a hacked phone back.
Godspeed,
Matt
To an extent. Flashing full stock firmware will lock the bootloader again. But doing the dev conversion trips Knox, and there's no way to reverse that.
Could always just completely destroy the phone, do an insurance claim, and use that one to turn in when needed. I know when I did one on my s5, I told them it fell out if a boat while fishing and couldn't be retrieved. Sent me another one after paying deductible. No return phone needed.
Of course, I didn't "lose" my phone, it got smashed against my truck in an argument.
Sent from my SM-N910V using XDA-Developers mobile app
I've used up my insurance claims...two stolen phones.
Did the replacement phone look brand new or was it refurbished? I dropped my phone today and the metal housing is all scratched and dented. The screen has some scratches but is not too bad that I need to replace it but I'm so OCD about my phones.
I got a brand new phone with the charger in retail packaging just like the original. Of course, HTC can repackage a refurbished phone into new retail packaging and I can't tell but I think it would be more time consuming for them, compared to picking a new phone and shipping it.
very frustrating...HTC won't send me a new phone first even though they advertise it.
They want me to mail my phone back first and wait for who knows long. This is false advertising!
What the heck?? It's clearly on their website! "Get a replacement next business day before you send us back your damaged phone. Requires a $599 credit card hold until HTC receives damaged phone." I'd keep calling or chatting until you get someone who knows what they're talking about.
holz75 said:
What the heck?? It's clearly on their website! "Get a replacement next business day before you send us back your damaged phone. Requires a $599 credit card hold until HTC receives damaged phone." I'd keep calling or chatting until you get someone who knows what they're talking about.
Click to expand...
Click to collapse
I may need to tweet this out to Mo or drop this on Reddit.
Very frustrating as I've been with HTC since the PPC-6700! I don't know why they keep digging themselves into a hole...
Ph33zy said:
I may need to tweet this out to Mo or drop this on Reddit.
Very frustrating as I've been with HTC since the PPC-6700! I don't know why they keep digging themselves into a hole...
Click to expand...
Click to collapse
i just got mine back from UHOH, they sent me back my actual phone after replacing the display. Didnt even remove my SOFF... how nice of them
I used Uh-Oh 11 days after receiving mine back in May. Cancel your service order and call back in, file an Uh-Oh claim. They are processed differently and it sounds like yours got started as a standard service claim.
With an Uh-Oh claim you will have 2 options depending on stock on hand: advanced replacement with the $599 CC hold (can ONLY be shipped to your CC billing address) or on site swap where you send in your phone and they send you a replacement within 2 business days.
In both cases you should get a new replacement.
The caveot is how you initiate the service claim. You must start out expressly saying its an Uh-Oh claim.
The reps are not the most knowledgeable people and can only operate within the options in the system. Trying to bully, intimidate or threaten your way around their limitations is pointless and will not net you any gain.
It is best to cancel your claim, call back in (not online chat, actually speak to them) refile your claim.
Sent from my HTC 10 using telepathy...
aer0zer0 said:
i just got mine back from UHOH, they sent me back my actual phone after replacing the display. Didnt even remove my SOFF... how nice of them
Click to expand...
Click to collapse
Dang! So they just replaced the screen? My screen cracked and I'm sending it as soon as I get my other phone for the meantime. So I should expect my same phone and not another one? How long did it take? Thanks in advance for answering my questions lol
Sent from my HTC 10 using XDA-Developers mobile app
PaoloMix09 said:
Dang! So they just replaced the screen? My screen cracked and I'm sending it as soon as I get my other phone for the meantime. So I should expect my same phone and not another one? How long did it take? Thanks in advance for answering my questions lol
Click to expand...
Click to collapse
Little over 2 weeks. They quoted 7-10 business days
Has anyone replaced their phone through Uh-Oh and requested a different color than the one originally bought? I wonder if this is possible.
Just took advantage of Uh-oh protection here too. Sent in my phone on a Thursday, got it back the following Tuesday. Got a new phone (idk, it could be refurbished for all I know). All I know is that it is not the same phone... But I am glad because I am selling it in this case haha. Overall, great service!
Has anyone that used Uh Oh unlocked with HTCDEV? Or do most use Sunshine to avoid the warranty snafu's? I'm still trying to figure out what all I'll lose from the Warranty if I HTCDEV unlock.
erulai said:
Has anyone that used Uh Oh unlocked with HTCDEV? Or do most use Sunshine to avoid the warranty snafu's? I'm still trying to figure out what all I'll lose from the Warranty if I HTCDEV unlock.
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Unlocking through HTCDev is covered in Uh-Oh. You would have to read the policies for using non-oem software to unlock but I don't see why using sunshine would be a problem if they accept water damaged phones that no longer work. But in terms of WARRANTY, sunshine is not covered whereas HTCDev unlock is.
If you have the opportunity to unlock through HTC, I don't why it would make sense paying for Sunshine when you can get the same thing from the oem for free with the warranty intact, saving hundreds on buying another phone.
Sent from my HTC6545LVW using Tapatalk