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Hi All,
Just tried buying an app from the marketplace and got this message:
"Can't get this info right now, please try again later"
I just spent about an hour searching various forums, and there seems to be a real difference of opinion about what this message means. Some posters suggest that it indicates a problem at MS's end (i.e. they're doing maintenance, something is wrong with Windows Live etc), and so the best thing to do is sit tight. Others seem to think it is user problem, and you need to reset the phone, clear the history in IE, turn on/off cookies in IE, etc... Given I didn't change anything on my phone and this just started happening for no obvious reason, I'm inclined to think its an MS problem. Anyone else dealt with this? Advice would be helpful as I don't want to waste time trying all the suggested solutions online...
I have two devices (Trophy). One is OK, but the other the same that you. All are update with the february update...
Just spoke with Microsoft support and they weren't very helpful. Suggested it might be something to do with the IP address the phone is using (I'm currently in Canada, although my Windows Live / Zune account is in the US). That doesn't really make sense to me, as I have been using the phone in Canada since the Feb update with no problems - why should it suddenly have a problem with the IP address? Also, I can still use my Zune Pass...
Sorry my english. I uninstall all aplications with updates in marketplace in the device that not connect. But remains one: Xbox Live Extras. With this device I can't connect to Xbox live. ¿Can you connect to Xbox live? The another device that it's right connect without problems...
Today it works... This night made changes in the profile of XBox Live... But I dón't know if had been casuality...
I have the same problem with my hd7, in spain, since this afternoon i cant buy anything on the market place... xbox live works, zunepass works but no market i cant get nothing even free stuff does not work... any ideas?
Count me in on the Market app install problem. Been trying all day to install some apps and they won't. I get the same message as the OP.
quantum on att here. same problem off and on. i find that if i wait for a few seconds (as if to have the marketplace dumbware to finish loading), and then tap "install" it usually goes through. when it goes through, it says "purchasing" rather than showing only the dots.
Haven't had any problems since I did a hard reset and then "rebuilt" the phone with a Canadian Windows Live account. Can't access my Zune Pass on the phone anymore, of course...
Any chance the update did something to our phones? Has everyone posting here had the update?
BenJG said:
Haven't had any problems since I did a hard reset and then "rebuilt" the phone with a Canadian Windows Live account. Can't access my Zune Pass on the phone anymore, of course...
Any chance the update did something to our phones? Has everyone posting here had the update?
Click to expand...
Click to collapse
Not mine. Still 7004
The same for me with 7004, 7008 and nodo update.
I test one thing : changing my windows live id wth another email adress
it works like a chrm
so th bug is due to the windows live account and not the market
grrrr, i loss all the programs i've been purchasing before!
Seiya said:
The same for me with 7004, 7008 and nodo update.
I test one thing : changing my windows live id wth another email adress
it works like a chrm
so th bug is due to the windows live account and not the market
grrrr, i loss all the programs i've been purchasing before!
Click to expand...
Click to collapse
The Market seems to be working now. Apps are now installing.
Can anyone else confirm that the problem has now resolved itself? I'm not all that eek to hard reset my phone again and go back to my original live account if it's not going to make a difference...
I just got this problem now! grr, hard reset for no reason, ffs!
Hard reset and set up with US-based account. All working perfectly again. I suspect this problem has something to do with our Live accounts at Microsoft's end. If it happen to me again, I think I'll just wait for things to (hopefully) resolve themselves.
I was having this issue for a week now and fixed it today about 5 hours ago actually. I was looking to see what I may have done recently to cause the issue and I had cookies disabled. Once I re-enabled it, everything worked again.
Well it Works for me again...
Hello,
This is my first post. I am sorry, if I break any rules or norm of xda-developers. Sorry, if that happens, but I don't intend to disrespect or hurt anyone. I have high respect for the developers and I have been learning a lot about Android because of you guys. Thanks for that.
Lately I have been experiencing an issue on my Note 2. Sorry, but I can't really pin point what I did that it's going all crazy. I searched online using our friend, google, and saw that many others have this issue. My apps are not getting updated, for that matter, none of the devices (Nexus 7, and a Samsung Galaxy S Duos) at my home are able to do that. So, I am assuming its a Router issue. I tried changing DNS address and firewall settings. None of them worked. I am mostly on Wifi, but these issues don't surface when I use cellular data. Maybe, its the router itself.
Other than that, YouTube isn't loading specific videos and keeps logging me out. Some "specific" (they are not 18+) videos won't load no matter what I do to load them. Other videos work fine. However, I didn't try to load them on cellular data so far.
Contacts are not syncing. I tried whatever suggestions people offered. It works for few minutes, and then fail. AGAIN and AGAIN. To keep it simple, I turned off syncing from every other app, Skype, Samsung etc except for google. Turned off sync completely. Made a .vcf file as backup. Deleted all my contacts related data, from Phone and GMail. Yes, it did hurt. Mailed myself vcf file. Imported all my contacts to Gmail. Turned on sync with google on my phone. And, it worked fine, for few minutes. Back to square one after that. I am not sure if problem lies with one of the contacts as this was the best I could think of to solve my sync issues.
One of the correlations I was able to establish was to make Play Store and YouTube work, I had to first get my sync problem out of the way. For the moments for which it was working, everything else was working.
So far I have not tried factory reset. I have my reservations regarding it. I have experience in ROOTING, flashing, overclocking etc. Did that for my desire, and my friends desire C. But I am satisfied with how my phone was working, and so far am not looking to Root it. But if you think that factory reset or rooting could solve my problem, please enlighten me.
Thanks for the help. Really appreciate it.
You can try factory resetting one of them and use a different Google account. Perhaps nothing should be same as the other two devices. If yes then it could be an issue with the account or some apps. If no it could be an Internet or router problem. Try data or something.
Next try factory reset other device but this time give it details as the device you reset earlier. See how they go. If it goes fine thanks factory reset them back and this time your original account. See if it works or not. This will jot down what the problem is.
If it works then something was wrong with your devices. If not then something is wrong with your account.
Sent from my GT-N7100 using xda premium
UtkarshGupta said:
You can try factory resetting one of them and use a different Google account. Perhaps nothing should be same as the other two devices. If yes then it could be an issue with the account or some apps. If no it could be an Internet or router problem. Try data or something.
Next try factory reset other device but this time give it details as the device you reset earlier. See how they go. If it goes fine thanks factory reset them back and this time your original account. See if it works or not. This will jot down what the problem is.
If it works then something was wrong with your devices. If not then something is wrong with your account.
Sent from my GT-N7100 using xda premium
Click to expand...
Click to collapse
Thanks for replying (I also clicked the button as I figured people appreciate that more) and thanks to all other 60+ people for looking into my issue.
I can what you suggested by factory resetting, but I am keeping that as my last option for now, for two reasons. First, one of the devices, belongs to a friend of mine, who already use a different account than mine. Also, in nexus 7, I have a separate account for him. I am thinking of resetting/changing my router, internet works fine though and I paid a hell lot of money for it. Second, I don't want to loose all data. If I was to do this, I will probably root my phone along with it too, save some time. As the problem started for all the devices at the same time, I strongly sense its a wifi issue. Also, when I change some of the settings in router, things start working fine for half and hour or so.
Took my Note 2 in for help today. Phone refuses to update Outlook data. hard reset, etc.
Duplicate results in store. Tech explains that this is in fact a Sprint problem. It is a by product of their efforts to upgrade their network and I will not have outlook data for the next 3-6 months. It may be spotty, one day yes, then nothing for a week. There is nothing they, or anyone else can do.
He suggested I call retention for a credit, but told me all carriers will be going through this soon.
So much there to digest...
First off - really this is all network trouble?
Second - ATT, Verizon etc are going to have this problem in the future?
jeeplj8 said:
Took my Note 2 in for help today. Phone refuses to update Outlook data. hard reset, etc.
Duplicate results in store. Tech explains that this is in fact a Sprint problem. It is a by product of their efforts to upgrade their network and I will not have outlook data for the next 3-6 months. It may be spotty, one day yes, then nothing for a week. There is nothing they, or anyone else can do.
He suggested I call retention for a credit, but told me all carriers will be going through this soon.
So much there to digest...
First off - really this is all network trouble?
Second - ATT, Verizon etc are going to have this problem in the future?
Click to expand...
Click to collapse
Outlook data, as in email?
Whats outlook data?
Sent from my SPH-L900 using XDA Premium 4 mobile app
cmdauria said:
Outlook data, as in email?
Click to expand...
Click to collapse
yes.
jeeplj8 said:
Took my Note 2 in for help today. Phone refuses to update Outlook data. hard reset, etc.
Duplicate results in store. Tech explains that this is in fact a Sprint problem. It is a by product of their efforts to upgrade their network and I will not have outlook data for the next 3-6 months. It may be spotty, one day yes, then nothing for a week. There is nothing they, or anyone else can do.
He suggested I call retention for a credit, but told me all carriers will be going through this soon.
So much there to digest...
First off - really this is all network trouble?
Second - ATT, Verizon etc are going to have this problem in the future?
Click to expand...
Click to collapse
The thread title should read:
Sprint store employee IS right - (Sprint has a) horrible network.
Well, sounds like you need to do trouble shooting because there are a number of things that can be causing your issue. Assuming you have internet at home through something like a cable or DSL provider, I would check to see if you can update Outlook when connected to your home network. If it doesn't work, assuming there isn't a firewall issue, then the issues is on the GN2, most likely.
If it updates, then the apps is ok, but it's something else. I would look into to make sure you have data connection. If you can use the web browser and load pages you haven't visited, Netflix, Pandora, or something that needs an internet connection to work, then it's within the app. If no data connection, then it's Sprint or device issue, and what the employee could be accurate to your situation.
I'm not familiar with Outlook, but if it's an app, I would look in it's settings. You may need uninstall and reinstall. Maybe relink your account or something.
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Outlook data to a pc went through wireless tether yesterday. I cant imagine that is true, that would disrupt every corporate employee on the network... even their own.
Seriously?
lovekeiiy said:
Well, sounds like you need to do trouble shooting because there are a number of things that can be causing your issue. Assuming you have internet at home through something like a cable or DSL provider, I would check to see if you can update Outlook when connected to your home network. If it doesn't work, assuming there isn't a firewall issue, then the issues is on the GN2, most likely.
If it updates, then the apps is ok, but it's something else. I would look into to make sure you have data connection. If you can use the web browser and load pages you haven't visited, Netflix, Pandora, or something that needs an internet connection to work, then it's within the app. If no data connection, then it's Sprint or device issue, and what the employee could be accurate to your situation.
I'm not familiar with Outlook, but if it's an app, I would look in it's settings. You may need uninstall and reinstall. Maybe relink your account or something.
Click to expand...
Click to collapse
I agree with your trouble shooting tips, but you don't know what Outlook is??
Sorry, I guess if you haven't worked in a corporate environment you may not have had to deal with Outlook before. Outlook is actually Microsoft's e-mail client for their Exchange (e-mail, calendar, contacts, to-do task list) Server and it only runs on Windows.
What he is really referring to is updating the Exchange Server which is supported by Android and several Android based e-mail clients. Exchange is used mostly in Corporate and Government environments but it is not exclusive to them.
As I said, your trouble shooting tips are exactly right. I have had a lot of trouble with updating Exchange over the years and it seems like it is hit-or-miss as to whether it is going to work from one day to the next.
However, I don't know of any reason why you would not have access to Exchange for weeks at a time due to Sprint upgrading the network. And even if you can't get to it through the 3G or LTE Sprint network, you should still be able to get to it through a Wi-Fi internet connection.
QuietBillG said:
I agree with your trouble shooting tips, but you don't know what Outlook is??
Sorry, I guess if you haven't worked in a corporate environment you may not have had to deal with Outlook before. Outlook is actually Microsoft's e-mail client for their Exchange (e-mail, calendar, contacts, to-do task list) Server and it only runs on Windows.
What he is really referring to is updating the Exchange Server which is supported by Android and several Android based e-mail clients. Exchange is used mostly in Corporate and Government environments but it is not exclusive to them.
As I said, your trouble shooting tips are exactly right. I have had a lot of trouble with updating Exchange over the years and it seems like it is hit-or-miss as to whether it is going to work from one day to the next.
However, I don't know of any reason why you would not have access to Exchange for weeks at a time due to Sprint upgrading the network. And even if you can't get to it through the 3G or LTE Sprint network, you should still be able to get to it through a Wi-Fi internet connection.
Click to expand...
Click to collapse
One of the things I checked, as it would not update the Exchange data over wi-fi in the sprint store.
Curiously every Samsung device I tried (tablet 10.2, Note 2 and S4) had the same problem. But HTC devices did not. So I now have a One.
QuietBillG said:
... you don't know what Outlook is?? ...
Click to expand...
Click to collapse
LOL, yes I know what Outlook is. I have worked in the corporate world and used it. I didn't work in the IT department. I even used it at home for a while. I stopped using it years ago.
What I meant was that I wasn't very familiar with mobile version and how it is setup. I only mentioned it to let the person know the limits of the help I was able to provide. I'm pretty good with general trouble shooting and narrowing where the issue may lie, but if it was app related, I probably wouldn't be very helpful.
jeeplj8 said:
One of the things I checked, as it would not update the Exchange data over wi-fi in the sprint store.
Curiously every Samsung device I tried (tablet 10.2, Note 2 and S4) had the same problem. But HTC devices did not. So I now have a One.
Click to expand...
Click to collapse
That is strange. My Note 2 works... most of the time. My Transformer Prime tablet works... most of the time. After you said that I realized that I didn't have any problems with my old HTC Evo either. I wonder what it could be about Samsung that Exchange doesn't like.
Exchange doesn't play well with others.
---------- Post added at 08:43 AM ---------- Previous post was at 08:38 AM ----------
lovekeiiy said:
LOL, yes I know what Outlook is. I have worked in the corporate world and used it. I didn't work in the IT department. I even used it at home for a while. I stopped using it years ago.
What I meant was that I wasn't very familiar with mobile version and how it is setup. I only mentioned it to let the person know the limits of the help I was able to provide. I'm pretty good with general trouble shooting and narrowing where the issue may lie, but if it was app related, I probably wouldn't be very helpful.
Click to expand...
Click to collapse
I kinda like Outlook on my desktop. It is very stable under Windows. I don't think there is an Android version of Outlook; if there was it would have to come from Microsoft.
Back to OP's notes. I mentioned this before and it was confirmed by an XDA user who's also a regional tech. There IS indeed a network issue and those affected should be on PRL 2000 to help mitigate that. It does suck because you don't get all of the towers - and as long as the N3 comes through with Tri-band why I'll be trading this one in for it.
Some of the things that may happen: No push notifications (async updates), inbound calls, etc to the device. Sounds very similar to what I had for a few months.
garwynn said:
Back to OP's notes. I mentioned this before and it was confirmed by an XDA user who's also a regional tech. There IS indeed a network issue and those affected should be on PRL 2000 to help mitigate that. It does suck because you don't get all of the towers - and as long as the N3 comes through with Tri-band why I'll be trading this one in for it.
Some of the things that may happen: No push notifications (async updates), inbound calls, etc to the device. Sounds very similar to what I had for a few months.
Click to expand...
Click to collapse
Is there a reason this would only affect Samsung? What you are describing is basically what was happening with the N2 and similar to the explanation given by the Sprint tech. It was quite maddening when it would actually load several days of data, then they would suddenly disappear while the tech was holding the device.
What is interesting to me is that the HTC is not affected by this. Though the general radio strength is weaker on that device, apparently it does not have the data problem.
jeeplj8 said:
Is there a reason this would only affect Samsung? What you are describing is basically what was happening with the N2 and similar to the explanation given by the Sprint tech. It was quite maddening when it would actually load several days of data, then they would suddenly disappear while the tech was holding the device.
What is interesting to me is that the HTC is not affected by this. Though the general radio strength is weaker on that device, apparently it does not have the data problem.
Click to expand...
Click to collapse
S4 also isn't affected. At the time I was told this was related a new network feature - SO73.
http://wireless.agilent.com/rfcomms/refdocs/cdma2k/cdma2000_gen_encoder_oprtp.html
...and it was only in certain markets. Since they are saying every other carrier will face this it makes me think it's a data compression or VoLTE thing where not every phone was designed for the network upgrade and will take it well.
It would seem device specific if this was working or not. Beyond the N2 I heard some iPhone users also say they've been pushed to PRL 2000 - not sure if it was for the same reason. And if you're not on PRL 2000, get on it. I still have issues in a few remote locations but it is 90% or more less than what I was having and could re-create on demand.
All the more I'm eying the Note 3 as a possible replacement.
Have you tried using a different e-mail client for your Outlook sync? It may be an issue with the Samsung email client and your Outlook server config.
Personally, I have a Note 2 and Note 8 and have fine connection with my company's Outlook server, but I do note some issues with keeping the config settings up to date.
Does your exchange server require your phone to be encrypted. My Company requires this for the sync to work properly. Not sure why it would be intermittent though.
n19bmw said:
Does your exchange server require your phone to be encrypted. My Company requires this for the sync to work properly. Not sure why it would be intermittent though.
Click to expand...
Click to collapse
actually no, though it would make sense if that were an issue, however, as you point out, it would not be intermittent.
The final answer I received from Samsung technical support was that their latest email client does not support "older" version of Exchange and Outlook. We have 2010, which Samsung refers to as outdated.
Curiously, Sprint uses the same version of Outlook.
After switching to an HTC One, I have no problems at all.
So i got a nexus 7, and i setup two accounts. Myself and my girlfriends. Well when i removed my girlfriends account, i didnt sign out of hangouts first. And now its always showing her as available(green) on hangouts. Whether i look on my phone, or on gmail.com she always shows as available. Does anyone know how to get that session signed out?
since then ive formatted the tablet and have flashed different roms. Ive yet to find a solution online. Theres a few links that mention the same problem, but no solutions that ive found.
From the sounds of this, it seems like you may have to readd her to an android device and sign her out.
mdamaged said:
From the sounds of this, it seems like you may have to readd her to an android device and sign her out.
Click to expand...
Click to collapse
Do you think it matters what device? I finally got her to get off the iphone and ordered her a moto X. Even though the account i made her and added her to was my nexus 7 tablet, when she gets her phone and signed into that account on there that would work you think?
TDLR; i dont have to sign her into the same device i removed her from? even though its been wiped over flashed over tons of times already
emerica243 said:
Do you think it matters what device? I finally got her to get off the iphone and ordered her a moto X. Even though the account i made her and added her to was my nexus 7 tablet, when she gets her phone and signed into that account on there that would work you think?
TDLR; i dont have to sign her into the same device i removed her from? even though its been wiped over flashed over tons of times already
Click to expand...
Click to collapse
I'm going to guess that it does not need to be the same mobile device, just that it's a mobile device, else it would be a real pain for people who lost or have had their device stolen or destroyed.
Can anyone help me carrier unlock my Verizon phone? My phone has been hacked and I hope being able to flash it will help me to get rid of whatever they have done to it. Can anyone tell me why I get this message when I reset my phone? Any help would be greatly appreciated
there is no carrier unlock for VZW models. if you can boot into recovery, sideload the OTA version that was last on your device.
What did you do that resulted in the phone being hacked? With the sectors being wiped that are shown in the images, it looks like you have provided total device access to something whilst having an unlocked bootloader or something similar. If you let us know what happened, it might help us to figure out what options you may still have.
But definitely see if you can do what @uicnren mentioned first.
Im not sure who or how they wiped anything. It happened one day after connecting to my girlfriends wifi. I got ahold of Verizon and they sent me a new phone and as soon as I started it the same thing happened to it also
How do I find what OTA version was used on my phone?
Nothing hacked here... this is an error when wiping the Secure Element (the trusted secure module).
(https://android-review.linaro.org/p...cure_element/1.0/SecureElementHalCallback.cpp line #66)
Are you initiating the wipe from the recovery? If so, that's likely the reason. If there is an account attached to the device, a wipe must first be initiated from within Android (Settings)
Woodruff87 said:
Im not sure who or how they wiped anything. It happened one day after connecting to my girlfriends wifi. I got ahold of Verizon and they sent me a new phone and as soon as I started it the same thing happened to it also
Click to expand...
Click to collapse
what symptoms were you seeing that made you think you were hacked?
Those errors are normal in Recovery Mode. I see them all the time, sometimes they don't appear, usually they do.
Did you remove your google accounts from settings, do a factory reset from the reset menu and lastly in recovery mode where you posted the screenshots from.
Your Account might be hacked but the phone is unlikely hacked. You would get a message at boot telling you that the device has been modified. With a locked bootloader its extremely unlikely (unless NSO Group is targeting you).
Woodruff87 said:
Can anyone help me carrier unlock my Verizon phone? My phone has been hacked and I hope being able to flash it will help me to get rid of whatever they have done to it. Can anyone tell me why I get this message when I reset my phone? Any help would be greatly appreciated
Click to expand...
Click to collapse
Did you unlock the bootloader? Have custom firmware/kernel installed?
A "hacker" wins nothing by resetting/wiping your phone. They want data, and that only works if the phone can turn on and works. This looks like a wipe/factory reset gone wrong, which spells user error or software error and less likely a "hacker" attack. Most hacks you will never notice. A hacker that makes you notice that something went wrong, is either an amateur or did it on purpose. Ergo, he wants you to know that something went wrong, which usually only happens in order to extort you. If there is no extortion, then an obvious act by a hacker is highly unlikely.
We need some more information. What firmware had you installed? What happened exactly when. Did you install any new apps recently? What did you do prior to something going wrong? All the information that could help us troubleshoot your issue.
You said your phone wiped itself a day after connecting to your girlfriends wifi, and that a replacement device that you got sent by your carrier, did the same. Did you check your Google account? Do you have two factor authentication activated? It sounds like your phone got wiped over wifi, which would require access to your Google account. It's just odd that you get errors, which normally shouldn't happen if someone would use the erase a lost Android device function.
It's also possible that your backup from your GAccount is simply corrupted (many people had issues with random reboots). You should try and set up your (replacement) phone anew without any backup, maybe that can fix your issue.
Beyond that Google account thing-y, anything else is highly unlikely. Even specialized companies have serious issues getting into a modern smartphone, lest alone an Android 12 phone with a Google Server grade Titan m2 chip. The newer the firmware, the less likely the chance that someone from the outside could get in, especially with a phone like a Pixel that isn't very common. Most security firms/govermental agencies can only abuse older, known security loopholes. It's more likely that very popular phones like a Samsung or IPhone are targets from "the bad guys", since there will be bigger payoff for breaking the security of those phones, since there is a greater pool of users to target. Most hacks I've witnessed weren't random, they were targeted. Ask yourself: Am I worth the trouble of getting hacked? Do you have anything of interest on your phone that would warrant an excessive use of resources? Managing to hack a Pixel is not only unlikely in terms of the security you need to breach, but also in terms of the potential payoff in relation to the necessary knowhow and resources. It's just "not worth it".
What you should do immediately, just in case, is secure your Google account. Change your password. Maybe even change your two-factor authentication, if you have one (sms is not secure, use a token generating software/device). Change the wifi password from your girlfriend and check the list of connected devices. make a list of these connected devices + history (find that in the rooter software) and check them against the devices you know of. Also check the list of connected devices to your GAccount. Use the option to log out ALL devices from your Google account, so only your device is connected.
Do any other people have access to your phone? Do any other people know your passwords? Does your girlfriend has access? Do any other people have biometric security saved on your phone? Do you trust your girlfriend completely?
Make sure you use a special, new password for your GAccount, never reuse old ones that you have used somewhere else. Also check your emails on https://haveibeenpwned.com/
Beyond that, if you are not doing already, use a password manager.
Woodruff87 said:
Im not sure who or how they wiped anything. It happened one day after connecting to my girlfriends wifi. I got ahold of Verizon and they sent me a new phone and as soon as I started it the same thing happened to it also
Click to expand...
Click to collapse
Wait a sec. Verizon sent you a new (refurbished probably but new nonetheless) phone and when you turned it on weren't you greeted with the startup menu? Am I missing something?
Morgrain said:
Did you unlock the bootloader? Have custom firmware/kernel installed?
A "hacker" wins nothing by resetting/wiping your phone. They want data, and that only works if the phone can turn on and works. This looks like a wipe/factory reset gone wrong, which spells user error or software error and less likely a "hacker" attack. Most hacks you will never notice. A hacker that makes you notice that something went wrong, is either an amateur or did it on purpose. Ergo, he wants you to know that something went wrong, which usually only happens in order to extort you. If there is no extortion, then an obvious act by a hacker is highly unlikely.
We need some more information. What firmware had you installed? What happened exactly when. Did you install any new apps recently? What did you do prior to something going wrong? All the information that could help us troubleshoot your issue.
You said your phone wiped itself a day after connecting to your girlfriends wifi, and that a replacement device that you got sent by your carrier, did the same. Did you check your Google account? Do you have two factor authentication activated? It sounds like your phone got wiped over wifi, which would require access to your Google account. It's just odd that you get errors, which normally shouldn't happen if someone would use the erase a lost Android device function.
It's also possible that your backup from your GAccount is simply corrupted (many people had issues with random reboots). You should try and set up your (replacement) phone anew without any backup, maybe that can fix your issue.
Beyond that Google account thing-y, anything else is highly unlikely. Even specialized companies have serious issues getting into a modern smartphone, lest alone an Android 12 phone with a Google Server grade Titan m2 chip. The newer the firmware, the less likely the chance that someone from the outside could get in, especially with a phone like a Pixel that isn't very common. Most security firms/govermental agencies can only abuse older, known security loopholes. It's more likely that very popular phones like a Samsung or IPhone are targets from "the bad guys", since there will be bigger payoff for breaking the security of those phones, since there is a greater pool of users to target. Most hacks I've witnessed weren't random, they were targeted. Ask yourself: Am I worth the trouble of getting hacked? Do you have anything of interest on your phone that would warrant an excessive use of resources? Managing to hack a Pixel is not only unlikely in terms of the security you need to breach, but also in terms of the potential payoff in relation to the necessary knowhow and resources. It's just "not worth it".
What you should do immediately, just in case, is secure your Google account. Change your password. Maybe even change your two-factor authentication, if you have one (sms is not secure, use a token generating software/device). Change the wifi password from your girlfriend and check the list of connected devices. make a list of these connected devices + history (find that in the rooter software) and check them against the devices you know of. Also check the list of connected devices to your GAccount. Use the option to log out ALL devices from your Google account, so only your device is connected.
Do any other people have access to your phone? Do any other people know your passwords? Does your girlfriend has access? Do any other people have biometric security saved on your phone? Do you trust your girlfriend completely?
Make sure you use a special, new password for your GAccount, never reuse old ones that you have used somewhere else. Also check your emails on https://haveibeenpwned.com/
Beyond that, if you are not doing already, use a password manager.
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Thanks I really appreciate the help and all the advice. I checked https://haveibeenpwned.com/ and my account has been pawned in 1 data breach... I will deactivate the Google account and start over fresh. Thanks again for all the info
bencozzy said:
Two things are they refurbished? And do they work without signing into google?
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The first one was new, but the one I got from Google as a replacement was refurbished. Ill try resetting through the settings and deactivating all my accounts.
Woodruff87 said:
Thanks I really appreciate the help and all the advice. I checked https://haveibeenpwned.com/ and my account has been pawned in 1 data breach... I will deactivate the Google account and start over fresh. Thanks again for all the info
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This, among many other things, is one of the reasons I use GrapheneOS and NO gooble services (despite all the attention they give to sandboxed gooble services).
Woodruff87 said:
Thanks I really appreciate the help and all the advice. I checked https://haveibeenpwned.com/ and my account has been pawned in 1 data breach... I will deactivate the Google account and start over fresh. Thanks again for all the info
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your google address was found on that site for another service and you used the same password for both services, correct?
despite what some believe, your google account will not get hacked unless your password is insecure (ie. leaked or insufficient with 2FA). anything less and your asking for trouble (also using GrapheneOS).