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Wife's phone usb port is broke. It got mangled by a tough cord pull. It can't be straightened out. plastic is broken and contacts are mangled. After I did some research, I can see this issue happens on quite a few phones with micro usb such as the evo, but i have not seen too many people mention it about the g2.
Anyways, no warranty since I got the hardware from craigsist. Even if there was a warranty htc has not been covering this sort of damage on the evo.
From what i can tell there are a couple of possible fixes and a workaound.
fix one - new motherboard. too expensive
fix two - have a new replacement port soldered onto the existing board. i am not sure if this is worth it. i don't have much soldering experience, so i would probably have to send it somewhere. Does anyone have any idea of what that sort of thing would cost? is it pretty risky in terms of further damage to the board?
workaround - Get an external charger and possibly a second battery to reduce downtime while charging. This is probably what we will do for a while. Does anyone have a solid suggestion for an external charger for the g2? Is the battery the same format as other HTC phones such as the evo?
thanks!
Ah that sucks. From what i think if you know how to open the g2 then you wouldnt have a problem with fix 2 only thing i say is dont F..k up the motherboard lol... yoll have a fully broken phone. Dont know about fix 1.
Sent from my HTC Vision using XDA App
soreyes said:
Wife's phone usb port is broke. It got mangled by a tough cord pull. It can't be straightened out. plastic is broken and contacts are mangled. After I did some research, I can see this issue happens on quite a few phones with micro usb such as the evo, but i have not seen too many people mention it about the g2.
Anyways, no warranty since I got the hardware from craigsist. Even if there was a warranty htc has not been covering this sort of damage on the evo.
From what i can tell there are a couple of possible fixes and a workaound.
fix one - new motherboard. too expensive
fix two - have a new replacement port soldered onto the existing board. i am not sure if this is worth it. i don't have much soldering experience, so i would probably have to send it somewhere. Does anyone have any idea of what that sort of thing would cost? is it pretty risky in terms of further damage to the board?
workaround - Get an external charger and possibly a second battery to reduce downtime while charging. This is probably what we will do for a while. Does anyone have a solid suggestion for an external charger for the g2? Is the battery the same format as other HTC phones such as the evo?
thanks!
Click to expand...
Click to collapse
If you don't need a working micro USB port for connecting to your computer, just pick up one of those power mats that charge your devices by just placing them on the mat.
Sent from my T-Mobile G2 using XDA App
OriginalGabriel said:
If you don't need a working micro USB port for connecting to your computer, just pick up one of those power mats that charge your devices by just placing them on the mat.
Sent from my T-Mobile G2 using XDA App
Click to expand...
Click to collapse
I looked into the powermat product last night. As far as I could tell, it seemed like they didn't have one for the G2. In that case, they provide a workaround, but it sounds like it also requites a working port of some sort.
"If your specific device is not listed in Step 1, we currently do not have a receiver for your model. By choosing "other" your solution will include a wireless Powercube universal receiver with 7 tips to allow your device to charge on a Powermat mat."
"The Powercube Universal Receiver Allows you to Charge Hundreds of Devices Wirelessly
The perfect accessory to your mat. Seven Interchangeable tips (micro USB, mini USB, Samsung, LG, Apple, Nintendo DSi, Sony PSP) allow you to wirelessly charge hundreds of mobile devices using just one receiver. Works with all Powermat mats."
After reading that, it stops sounding wireless at all. The universal powercube is wireless to the powermat, but it needs to attach to the handset with a cord. Pretty silly for $100. maybe there are other companies besides powermat?
I found a great thread about sanding chintech batteries. I ordered the two pack plus charger and will peel and sand them. So for now, I will use the external charging workaround.
http://forum.xda-developers.com/showthread.php?t=945090
In the meantime, if anyone else has a broken usb microport issue, post up your experience here. The issue seems rampant in the evo's, but maybe not so much on the G2. It is a heck of a small plastic tab in there holding the contacts.
Or get one of those 2 batteries + 1 charger deals on ebay and charge one while you're out and when you run out of battery just swap it. That's what I do and I think it's a hell of a lot more convenient.
Just chiming in
I have the same problem, except my micro usb connector still functions very testily. I have to plug and unplug it several times, and the slightest of jostles will disconnect it. Charging is more reliable than tethering, and I definitely use tethering, as I don't have a wired broadband connection at home. I'd love to get this repaired, if it's not too costly or difficult, so I'm going to watch this thread. Thanks for the suggestions on getting an external charger and extra batteries. If my connector continues to deteriorate, it makes me feel very relieved to know I'll have a backup. Thank heavens this phone has an sdcard slot!
Tethering and file transfer can be accomplished over wifi with some apps. Look for wireless tether and the samba or ftp apps
This is planned obsolescence at its worst. The switch from mini-USB to micro-USB doesn't save any space and makes the plug VERY VERY delicate.
Personally, I would take it apart, unsolder the micro-USB socket from the board, solder in a new MINI-USB socket, and reassemble. It is relatively low risk, as long as you are careful while soldering (use proper desoldering wick to disassemble). Be sure that you don't use too strong a soldering iron -- about 15 watt, and be sure to use one that is GROUNDED (three prong plug).
Thats some good advice. I was not aware you could swap out the interface in that way.
It's actually not quite that simple to change interface. You would first need to find a mini-USB connector having the same alignment pegs (to help with strain relief) and pad spacing as the current micro-USB connector. You will also need to hack the chassis of the phone some as well (and even then, a mini-USB connector will still probably stick out slightly).
Despite what was stated earlier, although both mini-USB and micro-USB have about the same width, mini-USB connectors are significantly thicker (or taller) and slightly longer (as far as depth). Micro-USB actually does give a pretty nice space savings for a hardware designer and can be more robust in design depending on the actual connector used.
Probably easier to just try and find the same connector HTC used if you are going to go through the trouble of replacing it.
I like to know all the great advise I was also worried about this when I just had the EVO. But to transfer files you could use a sdcard slot adapter for your pc or one of those usb sdcard readers I had used that when rooting my g1 along time ago LOL. Thanks for the backup ideas
Sent from my Desire HD using Tapatalk
soreyes said:
Tethering and file transfer can be accomplished over wifi with some apps. Look for wireless tether and the samba or ftp apps
Click to expand...
Click to collapse
Thanks, soreyes I already use the wifi tethering now and then, but it really drains the battery and makes the phone very hot. In fact, I accidentally left my wifi tethering on overnight the other night and woke up to a dead battery and a radio that wouldn't work for half the day. I was actually worried I had fried my phone and turned it into an expensive PDA. After turning it off for about 8 hours, it worked fine again, thank goodness.
I definitely hadn't thought of FTP or samba for file transfer, but thanks for the suggestion. I hate taking out the battery to get to the sdcard, just to transfer a file or two.
Having this problem with a G2 as well
I started having charging issues a few months ago, before my warranty ended, but now, I'm screwed and the phone will not charge at all. I know it is not the battery.
I have a G2 from T-Mobile. I took it apart and it looks like the job to get the port off and replace it would not be simple.
Has someone actually completed that task?
Does anyone have the part number on the port? I see several very similar ones on ebay. (search for microUSB and android)
Or, has someone sent theirs off to be fixed out of warranty? I've seen a place called Mission Repair mentioned here and there on the web...
Thanks!
-g
I had always thought (if mine usb port broke) about trying these guys ( www.cellulardr.com ), i mean if your phone is not really working you could check them out to see if the price is right.
I know I sent my itouch off for screen repair and it was worth it.
gelainest said:
I started having charging issues a few months ago, before my warranty ended, but now, I'm screwed and the phone will not charge at all. I know it is not the battery.
I have a G2 from T-Mobile. I took it apart and it looks like the job to get the port off and replace it would not be simple.
Has someone actually completed that task?
Does anyone have the part number on the port? I see several very similar ones on ebay. (search for microUSB and android)
Or, has someone sent theirs off to be fixed out of warranty? I've seen a place called Mission Repair mentioned here and there on the web...
Thanks!
-g
Click to expand...
Click to collapse
You might consider buying one of those G2's on eBay with the broken screen, and swapping out the motherboard, then along with that you'd get all kinds of other spare parts, including battery etc.
I've never taken apart the phone, so can't attest to the difficulty, but I've seen a few guides around.
Update on repair options
So I called a local shop and they said that it was too complex of a procedure for them and referred me to Mission Repair in KS.
Called Mission and they said they get several calls a day from folks with G2's/Evos/and Desires with this exact problem. The guy said that in 80% of the cases it is not fixable without replacing the logic board because the issue is often that the logic board connectors break. This is a known issue with these similar HTC phones.
On the other side of things, I called HTC and it turns out these phones have a warranty from 15 months of manufacture, which T-Mobile did NOT inform us about. They said they will take the phone and fix it for free if i hadn't voided the warranty.
Now if only I hadn't open the phone up after the T-mobile rep told me there was no hope. *arg*
I have known that battery life has been a long been a problem with Android smartphones, but this wasn't much of an issue for me, as I am almost always within arms reach of an electrical outlet, and now that so many of my friends are on an Android smartphone, we all share chargers.
Well that was probably a bad idea (umm, duh!?!?). I have since used no less than 6 different chargers (HTC stock, LG, Motorola, Samsung, and 2 different generic no-name), and have since found that my charging port has become a bit picky. It now requires a bit of wiggling and and sometimes some sort of careful balancing act to connect to a charger. Not sure which of the different chargers caused this, but I was wondering if anyone else has seen this happen?
Also, would this qualify under a warranty replacement, or should I just file an insurance claim?
Any help and suggestions are greatly appreciated.
RoyalTease said:
I have known that battery life has been a long been a problem with Android smartphones, but this wasn't much of an issue for me, as I am almost always within arms reach of an electrical outlet, and now that so many of my friends are on an Android smartphone, we all share chargers.
Well that was probably a bad idea (umm, duh!?!?). I have since used no less than 6 different chargers (HTC stock, LG, Motorola, Samsung, and 2 different generic no-name), and have since found that my charging port has become a bit picky. It now requires a bit of wiggling and and sometimes some sort of careful balancing act to connect to a charger. Not sure which of the different chargers caused this, but I was wondering if anyone else has seen this happen?
Also, would this qualify under a warranty replacement, or should I just file an insurance claim?
Any help and suggestions are greatly appreciated.
Click to expand...
Click to collapse
I'm pretty sure that is somewhat of a known problem with some Evos. I have seen quite a few threads on broken charging ports and USB not working properly. I have never had the issue, so never actually checked the threads out. If you search on here or google 'Evo broken charging port" or something to that nature, you should find some answers. I'm not sure if that would get your phone replaced in store or if you'd need to file through insurance. Either way, I wouldn't tell sprint that you were using all different chargers on it, although that shouldnt matter anyways.
Im actually on my 3rd. evo. 1st one: the charger/usb port broke "internally" and with sprint TEP i went into the repair facility and they gave me a new one right there! In and out in less than 15mins. That one later fell into a now I have this one which works fine. Point of story... if ya got TEP then take it into the store unless the water stickers are red then your screwed.
Could be just the actual charger, my evo wont charge on my car charger anymore I have to put pressure on the charger port to get it to charge but at home my htc charger (the cable) work and my cable from mono price works to charge it as well.
Use your charger or find one that works and stick with it.
I rooted a friends EVO yesterday that had this problem. He didn't give me his charger, so I used my stock charger on it. On my Evo the charger works perfect. On this one I had to wiggle and jiggle the charger around in the phone and then hold it just right to get it to connect to my PC. It was a real pain in the a** to get it to stay connected and even lost connection a couple times in the middle of the rooting process. Luckily I ended up getting it rooted and installed MIUI and all is well, but yeah this is a know problem with Evo's. I would take it to Sprint and see if they will fix it. Unroot and return to stock first though.
Hi, My desire usb charge port is damaged. to get it to charge i have to keep moving the charger cable to various positions and get it just right to begin charging.
i sent it to htc for warrenty repair and they said It is not covered.
they say the part to replace is £3 or something and like £20 labour plus another £20 for the postage and for them to check it over.
i never responded when they emailed me to make a desicion to go forward with the repair. is it something i can do easily myself at home?
i only say this because the part is so cheap.
thanks
sam
Bump, any response welcome
Hi,
I would not attempt this myself. I have read of others who have tried this and failed. I had to return my desire to HTC (under warranty) and the service was excellent. Personally, I would send to HTC. Are you sure that this is a usb problem? I had a similar charging problem and changed to another USB cable and it worked fine. Although I had a new board fitted my USB when it was repaired the usb port still has a slight movement but I never have problems charging.
retrosling said:
Hi, My desire usb charge port is damaged. to get it to charge i have to keep moving the charger cable to various positions and get it just right to begin charging.
i sent it to htc for warrenty repair and they said It is not covered.
they say the part to replace is £3 or something and like £20 labour plus another £20 for the postage and for them to check it over.
i never responded when they emailed me to make a desicion to go forward with the repair. is it something i can do easily myself at home?
i only say this because the part is so cheap.
thanks
sam
Click to expand...
Click to collapse
I don't think it's a good idea to get the slot replaced by yourself, it's not just like replace the LCD screen or what. Just give them the money and let those people get it repaired as soon as possible.
I agree.
I have not attempted this myself, but as you've already sent it to them, you will have to pay 20£ now anyway as they charge this for checking it.
you will have to pay the spare part too if you do it yourself so that's another 3£ on your bill (if you can get it in a shop near you. if have to order it, then you would have to pay postage on top).
So even if you manage to do it by yourself you'll be effectively saving 20£. In my opinion, that's not worth it, considering that there is still the danger of bricking it while trying to repair...
zaphodbeeb said:
Hi,
I would not attempt this myself. I have read of others who have tried this and failed. I had to return my desire to HTC (under warranty) and the service was excellent. Personally, I would send to HTC. Are you sure that this is a usb problem? I had a similar charging problem and changed to another USB cable and it worked fine. Although I had a new board fitted my USB when it was repaired the usb port still has a slight movement but I never have problems charging.
Click to expand...
Click to collapse
Agreed on the cable. I've gone through a couple that get loose and give me hassle charging. I had the same problem and used my other halfs newer cable from her Desire and . . . . bam!! . . .charging perfectly My guess is that's all it is.
Sent from my HTC Desire using Tapatalk
I also would say you this that dont take the risk of attempting it your self,get it repaired whatever it may cost..
I wanted to know that is there something(alternative) one can buy to charge the battery if charging port does NOT work at all.
I'd say , pay for it. Don't try to repair it yourself. You'll mess it up.
I have the exact same problem. I have to bend the cable a little upwards for it to charge. On another charger it works fine. I have to admit, that it's a bit annoying. Paying about 50 € for a reparation or 3€ for a new cable. Simple answer
Hey guys, I probably have a pretty unusual question or rather observation. Sometime yesterday night when I connected the Galaxy Nexus to the power outlet it started to make a crackling noise. I immediately disconnected it but it already smelled like burnt plastic. As you can believe I was pretty shocked! Trying to turn on the phone worked flawlessly though, so I though, OK might have been my outlet and tried two different ones. Still to no avail, the phone works but won't charge.
I turned it off for the night and waited until the morning to try to connect it to my computer (thinking maybe it's the plug that's broken) and reset it to factory default. Big mistake! Windows pops up with a warning telling em that it detected a power surge on one of my USB ports, resulting in my phone still not charging, the USB port being broken (won't recognize my USB key anymore), and and the Micro-USB connector emitting some smoke after I unplug it from the Nexus.
Now, enough storytelling. Maybe you guys can help me with the mountain of questions I have after this episode:
A) Really, what happened here? I don't think it has something to do with the software side of it, can it? (eg Battery overloaded?) Then I would guess more people would have had the same problem... I'm running AOKP M3 and Franco Kernel 3.0.08-M1.
B) Did anyone have the same problem?
C) I guess it's unfixable from a software standpoint, so my only option would be to send it back to Amazon and hope they replace it. Any other ideas? I bought it at Amazon.de (Germany) but due to it having AOKP Rom and Franco Kernel installed getting a replacement might be difficult.
C) How do I get my USB port functioning again? It's a new notebook but I don't want to send it back for repairs as I bought it in Hong Kong (I have an international warranty though.) and need it to write my Thesis.
Update: Uninstalled and re-installed the USB drivers, that fixed the USB port.
Thanks for your time and hopefully help!
A confused GN user.
majar said:
Hey guys, I probably have a pretty unusual question or rather observation. Sometime yesterday night when I connected the Galaxy Nexus to the power outlet it started to make a crackling noise. I immediately disconnected it but it already smelled like burnt plastic. As you can believe I was pretty shocked! Trying to turn on the phone worked flawlessly though, so I though, OK might have been my outlet and tried two different ones. Still to no avail, the phone works but won't charge.
I turned it off for the night and waited until the morning to try to connect it to my computer (thinking maybe it's the plug that's broken) and reset it to factory default. Big mistake! Windows pops up with a warning telling em that it detected a power surge on one of my USB ports, resulting in my phone still not charging, the USB port being broken (won't recognize my USB key anymore), and and the Micro-USB connector emitting some smoke after I unplug it from the Nexus.
Now, enough storytelling. Maybe you guys can help me with the mountain of questions I have after this episode:
A) Really, what happened here? I don't think it has something to do with the software side of it, can it? (eg Battery overloaded?) Then I would guess more people would have had the same problem... I'm running AOKP M3 and Franco Kernel 3.0.08-M1.
B) Did anyone have the same problem?
C) I guess it's unfixable from a software standpoint, so my only option would be to send it back to Amazon and hope they replace it. Any other ideas? I bought it at Amazon.de (Germany) but due to it having AOKP Rom and Franco Kernel installed getting a replacement might be difficult.
C) How do I get my USB port functioning again? It's a new notebook but I don't want to send it back for repairs as I bought it in Hong Kong (I have an international warranty though.) and need it to write my Thesis.
Update: Uninstalled and re-installed the USB drivers, that fixed the USB port.
Thanks for your time and hopefully help!
A confused GN user.
Click to expand...
Click to collapse
A) Sounds like a short circuit somewhere. My guess would be the connector or close to it.
B) I certainly didn't but I'm sure it's happened to someone.
C) Unroot and Relock and send it back to Samsung if Amazon doesn't take it back. I'm not sure about their return policy since it's a cellphone that is under warranty. May also depend how long ago you bought it.
The more I think about it I wonder if it's just the USB cable... Since you said the smoke came from the Micro-USB connector... Plug it back into the computer without the phone and see if you get the USB power surge thing again. There may just be a short in the cable.
Of course checking it with a multimeter would be safer, do you have one of those?
Or do you have another Micro-USB you can try charging the phone with?
chjade84 said:
C) Unroot and Relock and send it back to Samsung if Amazon doesn't take it back. I'm not sure about their return policy since it's a cellphone that is under warranty. May also depend how long ago you bought it.
Click to expand...
Click to collapse
The problem is that I can't even unroot it since it is not being recognized by the computer (and I get the power surge warning). I will try with the new cable, and then send it back even if it works. might give me problems further down the line if I don't.
chjade84 said:
The more I think about it I wonder if it's just the USB cable... Since you said the smoke came from the Micro-USB connector... Plug it back into the computer without the phone and see if you get the USB power surge thing again. There may just be a short in the cable.
Of course checking it with a multimeter would be safer, do you have one of those?
Or do you have another Micro-USB you can try charging the phone with?
Click to expand...
Click to collapse
I don't have a different cable (or multimeter) near me at the moment but will give an update as soon as I do. I didn't get the power surge warning when I just plugged in only the cable, but as there is no source that could draw power that seems likely to me.
P.s.: Just bought it in january so generally sending it back shouldn't be a problem - if I can get it unrooted.
majar said:
The problem is that I can't even unroot it since it is not being recognized by the computer (and I get the power surge warning). I will try with the new cable, and then send it back even if it works. might give me problems further down the line if I don't.
Click to expand...
Click to collapse
Yes I kind of forgot about that...
majar said:
I don't have a different cable (or multimeter) near me at the moment but will give an update as soon as I do. I didn't get the power surge warning when I just plugged in only the cable, but as there is no source that could draw power that seems likely to me.
Click to expand...
Click to collapse
Well that's "good" in that we know the cable isn't shorted. I thought maybe some pins or wires were touching inside the cable that would cause a short (+5VDC and GND) even without the cable being plugged into anything.
So it does look like the fault is in the phone somewhere... And that could be just about anything.
Being that it's Amazon they probably will just replace it and not even bother with checking for it being rooted - especially since you can say it's smoking. As far as I know only the carriers will turn on the phone and look it over (not to mention most Amazon employees wouldn't know root it it reached out of the phone and smacked them across the face). Other 3rd party stores just mark it as defective and put it in a box to send back. I'm not sure how Amazon's return process works though.
I had several problems with my EVO (speakers mostly) and had it rooted when I took it in. They just fixed it anyway and even told me they liked what I had done with it a few times.
Hey, just to give an update I didn't get a specific explanation but Amazon replaced the battery, cable & charger. Now its working again. No problems with it being rooted, they even left rooted but installed stock android & kernel.
I'm currently having this problem, i called google, and they transferred me to samsung. And their department that handles this issue is closed on weekends
peacebomber said:
I'm currently having this problem, i called google, and they transferred me to samsung. And their department that handles this issue is closed on weekends
Click to expand...
Click to collapse
any update? i'm having this problem aswell. my phone wont charge through the wall charger but will when connected to a computer... but when it's connected to the computer it says that my usb device (phone) has malfunctioned.
because of that "malfunction" i cant revert back to stock everything and relock everything to get it repaired with bell mobility.
marrrio_ said:
any update? i'm having this problem aswell. my phone wont charge through the wall charger but will when connected to a computer... but when it's connected to the computer it says that my usb device (phone) has malfunctioned.
because of that "malfunction" i cant revert back to stock everything and relock everything to get it repaired with bell mobility.
Click to expand...
Click to collapse
when i sent them my phone i couldn't bring back to stock software but i still shipped it out either way, i actually got an email from samsung today saying a component has been replaced and being shipped out back to to me, so i guess they fixed it with it being rooted, so when i receive it ill let you know
Well I got back my phone today and its charging again. But they restored my phone back to factory setting. So I lost all my pics and phone didn't restore previous apps etc but oh well as long as they fixed it and no questions asked I'm happy
Sent from my Galaxy Nexus using xda app-developers app
Hey folks, I have a N7 with some issues. I'm bashing my head against the wall on this one. I bought a 2nd gen N7 with a broken screen from some crook on eBay. He neglected to discuss it's other problems, however this is what I have. I replaced the screen, but even before doing so I found that a USB OTG mouse was not recognized (it works on my 1st gen), then I tried my little BT keyboard, BT wouldn't pair... Plug the tab into a PC and the PC completely ignores it. No device in device manager, I can even go to the port the tab is on is device manager and it shows nothing, not even current draw. The tablet does however charge on the PC, and it for some reason thinks that it is on AC charging, not USB. I have tried this on several computers with almost identical results. On a PC with USB 3 ports though, device manager sees it, just says that the device is unrecognized and may have a hardware problem.
So, I managed to get it to connect MTP one time by slightly twisting the USB cable. I then determine it must have a bad USB port, so I ordered some SMD USB sockets when I got other parts for a different project. I replaced the USB port tonight, and nothing changed, it is exactly the same. No data, always thinks it's on AC. On a whim I tried USB while in the bootloader, and it installs the fastboot drivers just fine and I am able to send fastboot commands.
After finding this, I figure it has to be something software or firmware related, so I flash it via fastboot back to bone stock. Reboot system and still no data connection, still thinks it's always on AC. I'm about at my wits end with it. I know there are other ways to move data to the tablet, but only having access to ADB via wifi is lameo and I happen to use USB host.OTG a lot.
Does anyone know what I am missing? I'm thinking it has to be something in the firmware at a level deeper than most the roms and images go. The PO is had it unlocked and cleanrom flashed. I have since tried AOKP, stock 4.4.4, now PA.
On a side note, if there is no fixing this SOB, do any of you know which of the flo roms have native wifi ADB? At least that will help...
Thanks,
Jason
No one has any ideas? No one else has had this issue? What it seems to me is that it is stuck in "USB fast charge mode" that's the only reason I can think that it would think it was on AC still even when on USB. I have tried three different kernels though now and enabled USB fast charge then disabled it, but it doesn't help.
Is it possible for someone to have put it in fast charge mode and made it stick regardless of kernel changes?
Just looking for ideas. Thanks folks!
Later,
Jason
I have exactly the same issue as yours! I couldn't connect my N7 via USB to PC. Gave me USB device not recognised error. I even fastory reset it. However, one time I did twist the USB cable and my device was recognised and it seemed to work fine during that day. I also managed to flash Android L developer's preview on top of that. The following day I started getting the same issue and haven't been able to resolve ever since. Even in fastboot, my device doesn't get recognised. It's the most frustrating thing ever!
Yeah, it definitely sucks. I was convinced it was the USB socket since twisting brought it alive that one time. However, I replaced my connector and it is the same. I then took it apart again and inspected all the traces and solder joints near the USB connector. I was still certain that the twisting meant it was a physical problem. It wasn't until much later that I found that fastboot worked.
I have done a ton of research trying to find an answer, but most everyone just pawns it off as a driver problem. I have tried every fix those people have offered, but it is never seen by the PC on USB 2, and only shows up as "device not recognized" on USB3. I have tried several different computers, but today I'm going to try an old XP machine. Several people seem convinced these issues are due to Win7. I'll let you know if I find anything.
Later,
Jason
jacampb2 said:
Yeah, it definitely sucks. I was convinced it was the USB socket since twisting brought it alive that one time. However, I replaced my connector and it is the same. I then took it apart again and inspected all the traces and solder joints near the USB connector. I was still certain that the twisting meant it was a physical problem. It wasn't until much later that I found that fastboot worked.
I have done a ton of research trying to find an answer, but most everyone just pawns it off as a driver problem. I have tried every fix those people have offered, but it is never seen by the PC on USB 2, and only shows up as "device not recognized" on USB3. I have tried several different computers, but today I'm going to try an old XP machine. Several people seem convinced these issues are due to Win7. I'll let you know if I find anything.
Later,
Jason
Click to expand...
Click to collapse
Try flashing 4.4.2 factory image. Maybe it starts working. For me, issues started 4.4.4+. currently I am stuck on Anroid L preview
Quick update, I asked Scott at Asus if he could give us any ideas, he said base don everything I told him that I had tried that it seems likely that it is a hardware problem with the USB board. I'm still not convinced, but the USB board is going to be my last resort.
Other than that, I tried the tab on a win XP computer and XP sees it as "unrecognized device" says that the USB needs unplugged/replugged and if that doesn't work to replace the device... I would think that the data pins are shorted or something, but mine works in fastboot, that is what has me stumped!
I'll try flashing 4.4.2.
Thanks,
Jason
Well, I just flashed back to 4.3.0 which looks to be the original software for this device. It did not behave any differently. I guess I am going to have to look into a new USB board. The things are expensive though, hopefully I can catch a decent used one for a good price. I'll let you all know if I order one and if it solves it.
Later,
Jason
New board is expensive. *sigh*
Yes they are, and I wouldn't trust ebay as far as I could throw it. I would hate to buy a used one and find out it has the same issue. I have another email into Scott asking if it is possible to buy parts direct from ASUS, and if so, what the board might cost. I'll keep you posted.
Later,
Jason
I heard back from Scott at Asus. They do not sell any parts. He suggested eBay... I guess I will start a saved search and see if I can catch one for a reasonable price. I can't see dropping $80 on a USB board. I guess if it doesn't fix it I could resell it... Still is retarded. This will make what this tablet has cost me much more than a brand new one Damn the crooked eBay sellers!!!
Later,
Jason
jacampb2 said:
I heard back from Scott at Asus. They do not sell any parts. He suggested eBay... I guess I will start a saved search and see if I can catch one for a reasonable price. I can't see dropping $80 on a USB board. I guess if it doesn't fix it I could resell it... Still is retarded. This will make what this tablet has cost me much more than a brand new one Damn the crooked eBay sellers!!!
Later,
Jason
Click to expand...
Click to collapse
Oh that's awful! I can't believe they don't sell replacement parts! I guess I have to live with a broken N7. I just hope Google pushes official L release OTA to devices running L preview.
I had a similar issue once. Turned out that MTP mode wasn't selected. Storage >Menu button > MTP should be selected.