Desire won't charge easily - Desire General

Hi, My desire usb charge port is damaged. to get it to charge i have to keep moving the charger cable to various positions and get it just right to begin charging.
i sent it to htc for warrenty repair and they said It is not covered.
they say the part to replace is £3 or something and like £20 labour plus another £20 for the postage and for them to check it over.
i never responded when they emailed me to make a desicion to go forward with the repair. is it something i can do easily myself at home?
i only say this because the part is so cheap.
thanks
sam

Bump, any response welcome

Hi,
I would not attempt this myself. I have read of others who have tried this and failed. I had to return my desire to HTC (under warranty) and the service was excellent. Personally, I would send to HTC. Are you sure that this is a usb problem? I had a similar charging problem and changed to another USB cable and it worked fine. Although I had a new board fitted my USB when it was repaired the usb port still has a slight movement but I never have problems charging.

retrosling said:
Hi, My desire usb charge port is damaged. to get it to charge i have to keep moving the charger cable to various positions and get it just right to begin charging.
i sent it to htc for warrenty repair and they said It is not covered.
they say the part to replace is £3 or something and like £20 labour plus another £20 for the postage and for them to check it over.
i never responded when they emailed me to make a desicion to go forward with the repair. is it something i can do easily myself at home?
i only say this because the part is so cheap.
thanks
sam
Click to expand...
Click to collapse
I don't think it's a good idea to get the slot replaced by yourself, it's not just like replace the LCD screen or what. Just give them the money and let those people get it repaired as soon as possible.

I agree.
I have not attempted this myself, but as you've already sent it to them, you will have to pay 20£ now anyway as they charge this for checking it.
you will have to pay the spare part too if you do it yourself so that's another 3£ on your bill (if you can get it in a shop near you. if have to order it, then you would have to pay postage on top).
So even if you manage to do it by yourself you'll be effectively saving 20£. In my opinion, that's not worth it, considering that there is still the danger of bricking it while trying to repair...

zaphodbeeb said:
Hi,
I would not attempt this myself. I have read of others who have tried this and failed. I had to return my desire to HTC (under warranty) and the service was excellent. Personally, I would send to HTC. Are you sure that this is a usb problem? I had a similar charging problem and changed to another USB cable and it worked fine. Although I had a new board fitted my USB when it was repaired the usb port still has a slight movement but I never have problems charging.
Click to expand...
Click to collapse
Agreed on the cable. I've gone through a couple that get loose and give me hassle charging. I had the same problem and used my other halfs newer cable from her Desire and . . . . bam!! . . .charging perfectly My guess is that's all it is.
Sent from my HTC Desire using Tapatalk

I also would say you this that dont take the risk of attempting it your self,get it repaired whatever it may cost..
I wanted to know that is there something(alternative) one can buy to charge the battery if charging port does NOT work at all.

I'd say , pay for it. Don't try to repair it yourself. You'll mess it up.

I have the exact same problem. I have to bend the cable a little upwards for it to charge. On another charger it works fine. I have to admit, that it's a bit annoying. Paying about 50 € for a reparation or 3€ for a new cable. Simple answer

Related

Bad HTC customer support

ok so I called HTC cause the 2 month old usb that came with my phone gave out on me I called Sprint and even went in store to see about getting it replaced they told me they don't replace accessories only cover the phone so I called HTC and was told they Dnt have any accessories for the ego a big WTF and said to call in the future I called twice no luck it only bothers me cause this phone is only 2 months old actually under 2 months so things shouldn't fall apart I Dnt mind paying for another but I mean this should be covered by them
Art if this is in the wrong forums
Thanks for all the help in advance jus looking for some advice from my fellow ego users
Sent from my PC36100 using XDA App
What USB did you break?? The cable?? The charger?? The phone port?? Your post is very vague. If its the cable you can buy one online just about anywhere for about $5, the charger you can get anywhere online or any USB charger at Best Buy will work as long as its at least 750ma. If its the phone port then I hope you have assurion or take it to a different sprint store to get a replacement.
cruise350 said:
What USB did you break?? The cable?? The charger?? The phone port?? Your post is very vague. If its the cable you can buy one online just about anywhere for about $5, the charger you can get anywhere online or any USB charger at Best Buy will work as long as its at least 750ma. If its the phone port then I hope you have assurion or take it to a different sprint store to get a replacement.
Click to expand...
Click to collapse
Yea it was the usb cable I'm not a big fan of shopping online I was jus hoping they can replace I mean its 2 months old it seems kinda crazy to not make accessories for your most popular device as for best buy the only ones I can find are around 20 I'm trying to save a bit for the holidays and I mean I jus spent about 3oo on the phone and accessories these jus seems like bad customer support
And excuse me for my ghetto typing lol used to jus typing quick
Sent from my PC36100 using XDA App
Just order one online. Can pick one up for like 5$ like has been stated. The usb cable that came with or phone isn't any special htc cable, just had a sticker on it. And I wouldn't expect htc to sell cables as they aren't a retailer but a manufacturer.

[Q] Broken micro usb on g2

Wife's phone usb port is broke. It got mangled by a tough cord pull. It can't be straightened out. plastic is broken and contacts are mangled. After I did some research, I can see this issue happens on quite a few phones with micro usb such as the evo, but i have not seen too many people mention it about the g2.
Anyways, no warranty since I got the hardware from craigsist. Even if there was a warranty htc has not been covering this sort of damage on the evo.
From what i can tell there are a couple of possible fixes and a workaound.
fix one - new motherboard. too expensive
fix two - have a new replacement port soldered onto the existing board. i am not sure if this is worth it. i don't have much soldering experience, so i would probably have to send it somewhere. Does anyone have any idea of what that sort of thing would cost? is it pretty risky in terms of further damage to the board?
workaround - Get an external charger and possibly a second battery to reduce downtime while charging. This is probably what we will do for a while. Does anyone have a solid suggestion for an external charger for the g2? Is the battery the same format as other HTC phones such as the evo?
thanks!
Ah that sucks. From what i think if you know how to open the g2 then you wouldnt have a problem with fix 2 only thing i say is dont F..k up the motherboard lol... yoll have a fully broken phone. Dont know about fix 1.
Sent from my HTC Vision using XDA App
soreyes said:
Wife's phone usb port is broke. It got mangled by a tough cord pull. It can't be straightened out. plastic is broken and contacts are mangled. After I did some research, I can see this issue happens on quite a few phones with micro usb such as the evo, but i have not seen too many people mention it about the g2.
Anyways, no warranty since I got the hardware from craigsist. Even if there was a warranty htc has not been covering this sort of damage on the evo.
From what i can tell there are a couple of possible fixes and a workaound.
fix one - new motherboard. too expensive
fix two - have a new replacement port soldered onto the existing board. i am not sure if this is worth it. i don't have much soldering experience, so i would probably have to send it somewhere. Does anyone have any idea of what that sort of thing would cost? is it pretty risky in terms of further damage to the board?
workaround - Get an external charger and possibly a second battery to reduce downtime while charging. This is probably what we will do for a while. Does anyone have a solid suggestion for an external charger for the g2? Is the battery the same format as other HTC phones such as the evo?
thanks!
Click to expand...
Click to collapse
If you don't need a working micro USB port for connecting to your computer, just pick up one of those power mats that charge your devices by just placing them on the mat.
Sent from my T-Mobile G2 using XDA App
OriginalGabriel said:
If you don't need a working micro USB port for connecting to your computer, just pick up one of those power mats that charge your devices by just placing them on the mat.
Sent from my T-Mobile G2 using XDA App
Click to expand...
Click to collapse
I looked into the powermat product last night. As far as I could tell, it seemed like they didn't have one for the G2. In that case, they provide a workaround, but it sounds like it also requites a working port of some sort.
"If your specific device is not listed in Step 1, we currently do not have a receiver for your model. By choosing "other" your solution will include a wireless Powercube universal receiver with 7 tips to allow your device to charge on a Powermat mat."
"The Powercube Universal Receiver Allows you to Charge Hundreds of Devices Wirelessly
The perfect accessory to your mat. Seven Interchangeable tips (micro USB, mini USB, Samsung, LG, Apple, Nintendo DSi, Sony PSP) allow you to wirelessly charge hundreds of mobile devices using just one receiver. Works with all Powermat mats."
After reading that, it stops sounding wireless at all. The universal powercube is wireless to the powermat, but it needs to attach to the handset with a cord. Pretty silly for $100. maybe there are other companies besides powermat?
I found a great thread about sanding chintech batteries. I ordered the two pack plus charger and will peel and sand them. So for now, I will use the external charging workaround.
http://forum.xda-developers.com/showthread.php?t=945090
In the meantime, if anyone else has a broken usb microport issue, post up your experience here. The issue seems rampant in the evo's, but maybe not so much on the G2. It is a heck of a small plastic tab in there holding the contacts.
Or get one of those 2 batteries + 1 charger deals on ebay and charge one while you're out and when you run out of battery just swap it. That's what I do and I think it's a hell of a lot more convenient.
Just chiming in
I have the same problem, except my micro usb connector still functions very testily. I have to plug and unplug it several times, and the slightest of jostles will disconnect it. Charging is more reliable than tethering, and I definitely use tethering, as I don't have a wired broadband connection at home. I'd love to get this repaired, if it's not too costly or difficult, so I'm going to watch this thread. Thanks for the suggestions on getting an external charger and extra batteries. If my connector continues to deteriorate, it makes me feel very relieved to know I'll have a backup. Thank heavens this phone has an sdcard slot!
Tethering and file transfer can be accomplished over wifi with some apps. Look for wireless tether and the samba or ftp apps
This is planned obsolescence at its worst. The switch from mini-USB to micro-USB doesn't save any space and makes the plug VERY VERY delicate.
Personally, I would take it apart, unsolder the micro-USB socket from the board, solder in a new MINI-USB socket, and reassemble. It is relatively low risk, as long as you are careful while soldering (use proper desoldering wick to disassemble). Be sure that you don't use too strong a soldering iron -- about 15 watt, and be sure to use one that is GROUNDED (three prong plug).
Thats some good advice. I was not aware you could swap out the interface in that way.
It's actually not quite that simple to change interface. You would first need to find a mini-USB connector having the same alignment pegs (to help with strain relief) and pad spacing as the current micro-USB connector. You will also need to hack the chassis of the phone some as well (and even then, a mini-USB connector will still probably stick out slightly).
Despite what was stated earlier, although both mini-USB and micro-USB have about the same width, mini-USB connectors are significantly thicker (or taller) and slightly longer (as far as depth). Micro-USB actually does give a pretty nice space savings for a hardware designer and can be more robust in design depending on the actual connector used.
Probably easier to just try and find the same connector HTC used if you are going to go through the trouble of replacing it.
I like to know all the great advise I was also worried about this when I just had the EVO. But to transfer files you could use a sdcard slot adapter for your pc or one of those usb sdcard readers I had used that when rooting my g1 along time ago LOL. Thanks for the backup ideas
Sent from my Desire HD using Tapatalk
soreyes said:
Tethering and file transfer can be accomplished over wifi with some apps. Look for wireless tether and the samba or ftp apps
Click to expand...
Click to collapse
Thanks, soreyes I already use the wifi tethering now and then, but it really drains the battery and makes the phone very hot. In fact, I accidentally left my wifi tethering on overnight the other night and woke up to a dead battery and a radio that wouldn't work for half the day. I was actually worried I had fried my phone and turned it into an expensive PDA. After turning it off for about 8 hours, it worked fine again, thank goodness.
I definitely hadn't thought of FTP or samba for file transfer, but thanks for the suggestion. I hate taking out the battery to get to the sdcard, just to transfer a file or two.
Having this problem with a G2 as well
I started having charging issues a few months ago, before my warranty ended, but now, I'm screwed and the phone will not charge at all. I know it is not the battery.
I have a G2 from T-Mobile. I took it apart and it looks like the job to get the port off and replace it would not be simple.
Has someone actually completed that task?
Does anyone have the part number on the port? I see several very similar ones on ebay. (search for microUSB and android)
Or, has someone sent theirs off to be fixed out of warranty? I've seen a place called Mission Repair mentioned here and there on the web...
Thanks!
-g
I had always thought (if mine usb port broke) about trying these guys ( www.cellulardr.com ), i mean if your phone is not really working you could check them out to see if the price is right.
I know I sent my itouch off for screen repair and it was worth it.
gelainest said:
I started having charging issues a few months ago, before my warranty ended, but now, I'm screwed and the phone will not charge at all. I know it is not the battery.
I have a G2 from T-Mobile. I took it apart and it looks like the job to get the port off and replace it would not be simple.
Has someone actually completed that task?
Does anyone have the part number on the port? I see several very similar ones on ebay. (search for microUSB and android)
Or, has someone sent theirs off to be fixed out of warranty? I've seen a place called Mission Repair mentioned here and there on the web...
Thanks!
-g
Click to expand...
Click to collapse
You might consider buying one of those G2's on eBay with the broken screen, and swapping out the motherboard, then along with that you'd get all kinds of other spare parts, including battery etc.
I've never taken apart the phone, so can't attest to the difficulty, but I've seen a few guides around.
Update on repair options
So I called a local shop and they said that it was too complex of a procedure for them and referred me to Mission Repair in KS.
Called Mission and they said they get several calls a day from folks with G2's/Evos/and Desires with this exact problem. The guy said that in 80% of the cases it is not fixable without replacing the logic board because the issue is often that the logic board connectors break. This is a known issue with these similar HTC phones.
On the other side of things, I called HTC and it turns out these phones have a warranty from 15 months of manufacture, which T-Mobile did NOT inform us about. They said they will take the phone and fix it for free if i hadn't voided the warranty.
Now if only I hadn't open the phone up after the T-mobile rep told me there was no hope. *arg*

USB Charging port Burned

Hello,
I just had my HOX USB port burnt.
It was charging when I notice the battery was very low and no red led.
I had it previously charged in car, so it might have being some kind of spike current/voltage, I suppose.
Plugin into the computer, no sign of USB connection (even thru dmesg).
This would be a simple case of sent it back to HTC for a replacement/repair. However, I am in Brazil and things never goes as supposed to here.
I contact HTC here and basically the HOX is not supported in Brasil, they simple do not care whatever I do about it. So I am on my own.
As I know there are some people here with repair knowledge, I would really appreciate any help.
As I had some battery before it fully discharged, I could test that everything else was fine (or seems to be).
I am assuming that there is some protection in the port to avoid this kind of situation to fry everything else.
I thought about using the pogo pins to charge until I get this fixed, so I ordered HTC's dock and a battery case from Mugen Power. But after I test charging gnd on pogo pin 1 and Vcc on pin 5, It seems that they are indeed connected to the usb port. Which is the correct as it shall use the same protection.
So, I found this one as the replacement port:
can't post link yet, bu it is this one on bay . com:
/itm/ws/eBayISAPI.dll?ViewItem&item=200732783334
Right now, I need to know if I am on the right track.
Replacing the port is enough? or should I look into replacing some onboard capacitors/resistors/ICs as part of the protection circuitry?
Thanks for you patience!
rsd2000 said:
Hello,
Right now, I need to know if I am on the right track.
Replacing the port is enough? or should I look into replacing some onboard capacitors/resistors/ICs as part of the protection circuitry?
Thanks for you patience!
Click to expand...
Click to collapse
Im not an electritian but i think some of the circuitry might be burnt , unless the port contains the electrical components .
If i were you, i would just take everything to a respectable phone-repair center they have good technicians , Good luck
EDIT: if the problem is with the port connections/soldering then replacing the port is enough
Vcek said:
Im not an electritian but i think some of the circuitry might be burnt , unless the port contains the electrical components .
If i were you, i would just take everything to a respectable phone-repair center they have good technicians , Good luck
EDIT: if the problem is with the port connections/soldering then replacing the port is enough
Click to expand...
Click to collapse
That's what I am going to do.
As this model is not sold directly here, I plan to get there with all replacement parts that might be needed and info.
I suppose I wont find anyone here (Brazil) with expertise on HOX.
I read sometime ago in here that there is a HTC repair manual in a FAQ style, this would help a lot.
Just to make a long story short.
There is no protection from a peak energy in the USB charging port.
Some tracks inside the mainboard burned being reparation.
The device worked connected to the USB but dont charge the battery.

[Q] Broken Usb Port

My Inc. USB port came completely off and i lost it. Can someone please link me to a replacement part and tell me ow to re-solder it to the board? I've done countless Google searches and nothing has come up for the incredible. Thanks.
You mean something like this?
http://www.ebay.com/itm/HTC-Droid-I...090?pt=LH_DefaultDomain_0&hash=item35bad9ea0a
I had a friend's Dinc here not too long ago with a busted port, but I pretty quickly came to the conclusion that replacing it is far beyond my limited soldering abilities. So I can't help you there.
Also, be careful not to get a port for the Dinc2, they are on their own little board and would be much easier to replace. On our OG Dincs' though, the connector is soldered right on the main board. Replacing that is not for the faint of heart (or the shaky of hands).
Radio shack sells a universal battery charger(I wanted to buy it locally and not have to wait days for shipping with no backup phone). I've been using one for months since my USB port is broken. I tried to resolder the piece back on but I'm really rusty at soldering and I didn't want to further damage the board and risk having to get a new phone $40 vs cost of a new phone. The universal charger works fine. Obvious down side is the phone is unusable when charging. Having no data cable is no big deal there are plenty of other ways to move sh!t about.
Sent from my ADR6300 using xda premium
MagnaCore said:
Radio shack sells a universal battery charger(I wanted to buy it locally and not have to wait days for shipping with no backup phone). I've been using one for months since my USB port is broken. I tried to resolder the piece back on but I'm really rusty at soldering and I didn't want to further damage the board and risk having to get a new phone $40 vs cost of a new phone. The universal charger works fine. Obvious down side is the phone is unusable when charging. Having no data cable is no big deal there are plenty of other ways to move sh!t about.
Sent from my ADR6300 using xda premium
Click to expand...
Click to collapse
Just buy a seccond cheap battery to use, so you can use one while charging the other.
cmlusco said:
Just buy a seccond cheap battery to use, so you can use one while charging the other.
Click to expand...
Click to collapse
That WAS my original plan. I tried to order 2 extended batteries 1800mah + wall charger from htcexpress.com. Needless to say I got jerked in the whole process. 2 weeks went by I was charged for an item that never shipped. I called/email got no response. I had to open up a claim with Bank of America to get my money back. I said fu¢k it after that and settled for the universal charger I was already so freakin pissed. To make it worse the lady at radio shack kept dissin my phone.
I'm also back on your rom. Random side note. Pre 2am nonsense.
Sent from my ADR6300 using xda premium
I thought about buying an external charger for the Dinc with broken USB port I had in here, and I could have done that, but... the guy didn't really care about the phone, he had a bunch of pictures on it he wanted to recover. Apparently, when his phone quit charging, he was on the road, took it to a Verizon store (thinking a new battery or a new charger would fix it), and the lady there formatted his /emmc while trying to fix a battery charging issue??? Needless to say he was not happy. I was gonna try running some data recovery stuff on it to see what we could salvage, but without a working USB port we were out of luck. He was actually thinking about paying somebody to repair the thing in hopes we could save some of the pictures, but he must have decided against it as he hasn't mentioned it lately. I guess he got a painful lesson in the importance of backups...

Samsung voided my warranty.

has anyone experienced this before? my phone would not charge, so i figured it was something faulty with the USB port. tried using different cables and chargers, and only my nook charger worked.. so i decided to send the phone into samsung for repair. after almost 3 weeks later i get the phone back.
no water damage, but i did buy the phone second hand.
on the invoice it said:
description: your phone is beyond repair.
fail description: gross electromech damage-abused
i contacted samsung and they said "I would like to inform you that the charger pad that gets connected to the USB cable of the charger has been lifted."
they told me it would cost more than the phone is worth to repair the i/f connector?
what sucks is that now the phone is unusable. if i had not sent it in to samsung, and continued using my nook cable.. my phone wouldn't be caput.
mistabeo said:
has anyone experienced this before? my phone would not charge, so i figured it was something faulty with the USB port. tried using different cables and chargers, and only my nook charger worked.. so i decided to send the phone into samsung for repair. after almost 3 weeks later i get the phone back.
no water damage, but i did buy the phone second hand.
on the invoice it said:
description: your phone is beyond repair.
fail description: gross electromech damage-abused
i contacted samsung and they said "I would like to inform you that the charger pad that gets connected to the USB cable of the charger has been lifted."
they told me it would cost more than the phone is worth to repair the i/f connector?
what sucks is that now the phone is unusable. if i had not sent it in to samsung, and continued using my nook cable.. my phone wouldn't be caput.
Click to expand...
Click to collapse
While I've never had this problem, why didn't you just buy another nook charger instead if that's what worked? I hate the Samsung charger, the one from my old Pantech Crossover is much more robust and sturdy then the Samsung POS.
What I'm curious about is why they removed anything if they sent you the phone back, that doesn't make sense.
x0ne215 said:
While I've never had this problem, why didn't you just buy another nook charger instead if that's what worked? I hate the Samsung charger, the one from my old Pantech Crossover is much more robust and sturdy then the Samsung POS.
What I'm curious about is why they removed anything if they sent you the phone back, that doesn't make sense.
Click to expand...
Click to collapse
because i figured this much: i had 3 months left on the warranty, and if the phone should continue to devolve into the point where it's no longer charging under any circumstance.. i might be out of the warranty period by then.
they said they opened the phone and found that some board (maybe the i/f, whatever that means) was lifted.. which may be the case, since i bought the phone secondhand. the guy i bought it from didn't seem like the type to open the phone, but who knows.
just spoke with them on phone: they said the i/f board was removed. does anyone know if this is user replaceable?
mistabeo said:
has anyone experienced this before? my phone would not charge, so i figured it was something faulty with the USB port. tried using different cables and chargers, and only my nook charger worked.. so i decided to send the phone into samsung for repair. after almost 3 weeks later i get the phone back.
no water damage, but i did buy the phone second hand.
on the invoice it said:
description: your phone is beyond repair.
fail description: gross electromech damage-abused
i contacted samsung and they said "I would like to inform you that the charger pad that gets connected to the USB cable of the charger has been lifted."
they told me it would cost more than the phone is worth to repair the i/f connector?
what sucks is that now the phone is unusable. if i had not sent it in to samsung, and continued using my nook cable.. my phone wouldn't be caput.
Click to expand...
Click to collapse
U could contact mobiletechvideos.com and see if they can repair it for ya. They r well known here and have a great reputation. :thumbup:
Sent from my SAMSUNG-SGH-I747 using xda premium
4-2ndtwin said:
U could contact mobiletechvideos.com and see if they can repair it for ya. They r well known here and have a great reputation. :thumbup:
Sent from my SAMSUNG-SGH-I747 using xda premium
Click to expand...
Click to collapse
so i took it to a local store for repair, which will cost me $55. well worth it.
as it turns out, the guy who is repairing my phone asked me if i opened the phone before - because it seems like the USB port was removed.
so samsung's not at fault here, and they did the right thing in voiding my warranty. the true **** here is the guy who sold me the phone, telling me he had no problems and knowing that the phone was about to go caput.
i guess this should be used as a reminder that if you buy the phone 2nd hand, especially through craigslist, you should be aware of things like this.
mistabeo said:
so i took it to a local store for repair, which will cost me $55. well worth it.
as it turns out, the guy who is repairing my phone asked me if i opened the phone before - because it seems like the USB port was removed.
so samsung's not at fault here, and they did the right thing in voiding my warranty. the true **** here is the guy who sold me the phone, telling me he had no problems and knowing that the phone was about to go caput.
i guess this should be used as a reminder that if you buy the phone 2nd hand, especially through craigslist, you should be aware of things like this.
Click to expand...
Click to collapse
Happy you got it back together! Congrats!
Wireratt said:
Happy you got it back together! Congrats!
Click to expand...
Click to collapse
well this kinda sucks.. was semi-working before i sent it in to samsung. got it back and wouldn't charge at all. then i got it fixed for $55 and now it's starting to act up again.
I'd send it out to Josh at mobiletechvideo he is really good and I bet he could fix it right the first time.
Sent from my SGH-i317 Note 2 on Tapatalk 2 - running on Beanstalk powered goodness!!
bkeaver said:
I'd send it out to Josh at mobiletechvideo he is really good and I bet he could fix it right the first time.
Sent from my SGH-i317 Note 2 on Tapatalk 2 - running on Beanstalk powered goodness!!
Click to expand...
Click to collapse
i don't think the guy who fixed my phone did anything wrong, the phone is probably fubar like that.
i bought myself a qi charger ($25 for pad + charger). i guess it'll have to hold for the next 18 months.
more than likely, the phone was bought originally as a refurbished phone. while they do have a warranty, the refurb company usually opens the phone up and attached their sticker or whatever so that when it is brought in for warranty repairs or anything, they can see that it is a refurb phone and deny it.

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