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So my earpiece has gone.
Not crackly, not distorted, just nothing - silence.
It was fine a couple of days ago and now it's completely dead.
The phone hasn't been dropped (well, tossed on a mattress/duvet when I'm heading to bed but not onto anything hard and from no great height), I haven't tempted fate by submerging it, I've properly nursed this phone and it's still died on me.
The one thing that I did do between it working and today was flash a different ROM.
I'm just wondering whether there's any chance that might've had something to do with it?
I went from '3.4.2 131-003' to '3.4.2-155-2'.
I know it's a long shot but that couldn't possibly be the cause, could it?
Many people have already complained about that problem (just google it!), return the phone (if your warranty isn't void because of the flashing, but i think it only affects software warranty), and they'll get you a new one. As far as I know, the newly produced defys don't have that defect anymore, mine - which I bought a couple of weeks ago - works just fine (fingers crossed!).
I'm aware that it's a known issue, I was asking because it seems that normally the earpiece gets crackly then dies whereas mine has gone from absolutely fine to completely dead in a couple of days with no usage in-between and the fact it happened after I flashed a new ROM seems coincidental to say the least.
As for the warranty, I have flashed ROMs, so fingers crossed.
same problem
I've the same problem.. no crackling, total silence. yesterday it worked perfectly fine, but since today no sound at all.
didn't do anything weird with it; flashed another froyo rom one week ago, but I can hardly imagine it has something to do with it...
I red there were more persons with a earpiece problem, but I couldn't find anyone who's got total silence from one moment to another..
is there info about this issue?
greetz
mine has gone from working to total silent the way mine was crackly was if i blew into it, it would work sometimes but now nothing at all i need to get a replaceable but dnt ave time
The problem is due to a bad connection, so I suppose it is possible it would break cleanly, going from working to silence with no interference/crackling.
I was just hoping I could fix it myself without having to rely on the Motorola warranty lottery
The fix-it-yourself thread is here. It's easily done if you are even mildly practical. I have sourced 2 SE K850i earpieces as a hedge against the future, once I'm out of warranty.
However, I am currently in warranty, so I sent an email regarding my Defy to Motorola as soon as my earpiece started acting-up. I tried to demand a replacement on the grounds that they were offering for sale devices that they knew were defective. Unfortunately, they were adamant that a repair was my only option so I sent my phone to their centre. I followed their advice, backing up, removing SIM and SD card, performing factory wipe from within Settings/Location & Security, and only sending the phone.
My phone had a custom ROM with the "android" text boot-loader so it was obviously not stock but there have been no complaints from them and I'm able to track my phone through their system. It's been repaired and is in "final testing". I'm expecting it back early next week.
Given the perceived "openness" of android, it would be a PR disaster for Motorola to void the hardware warranty on the grounds of software modification.
Step666 said:
So my earpiece has gone.
Not crackly, not distorted, just nothing - silence.
...
The one thing that I did do between it working and today was flash a different ROM.
I'm just wondering whether there's any chance that might've had something to do with it?
Click to expand...
Click to collapse
mmm, i have something to say ... i flashed lots of different roms, two weeks ago i went back to China 0.26, still one of the best in terms of performance BUT, i had some trouble with the earpiece.
The first time it happened i thought "ok my earpiece has gone", it was just silent, people could hear me and i could hear nothing. Surprisingly after a reboot the earpiece was working, then silence again the day after... so on for 3 - 4 times.
Then i flashed the 3.4.2-155 and the problem disapperead. No failure, no silence, after 10 days it still works.
So, could it be the problem was related to that specific rom or software i used?
Btw, did you try to flash back to your previous rom?
I got same issue last week, and my mobile operator change my phone by a new one.
It's a know pb with first MB525 products.
After flashing did-you remove back door and battery to power off/power on you phone ?
I think when we do that, we push on the back of phone and so increase earpiece failure risk.
Thanks, I'd seen that thread before but I'm still well inside my warranty and have no urge to risk voiding it any more than I potentially already have.
I have no qualms about having to send the phone back to Motorola, I just want to be sure it'll be fixed when I do is all.
It's a shame that Motorola don't allow third-parties to fix the handsets - I know an engineer that works for one of the UK high street mobile phone retailers and he says that any earpiece issues, they have to send the phones back to Motorola themselves, they can't even source the necessary parts.
If they could fix it, I wouldn't think twice about the ROM as I know he couldn't care less, he'd get it sorted for me.
technome said:
Given the perceived "openness" of android, it would be a PR disaster for Motorola to void the hardware warranty on the grounds of software modification.
Click to expand...
Click to collapse
Also, since the issue is known to be purely hardware and there are plenty of cases of it afflicting handsets that are entirely stock, they would leave themselves in a very shaky legal situation.
Personally, I think I'd prefer to have my current handset repaired instead of replaced as it seems to be a little gem in terms of battery life.
As for the warranty, I doubt I'll have this phone for more than a year or so.
Part of the reason I chose it was the excellent deal on the T-Mobile contract I'm on meaning that if I get the urge to 'upgrade' early, I won't feel bad about buying a second phone out of my own pocket.
xdaid said:
Btw, did you try to flash back to your previous rom?
Click to expand...
Click to collapse
No I haven't.
I only discovered the problem at work this afternoon and started this thread as soon as I got home.
I might give it a go over the weekend but part of me can't really be bothered, I might just send it away.
edit:
MisterWB said:
I got same issue last week, and my mobile operator change my phone by a new one.
Click to expand...
Click to collapse
UK law only gives a customer a limited period after purchasing during which they can demand a replacement, after that a retailer is entitled to try and repair a faulty item if it is reasonable to do so.
Only if repairing the phone is in some way unsuccessful would the customer then be entitled to a replacement.
Sorry to hear that.
Let us know if Moto honor the warranty. It's very unreasonable to void hardware warranty just because of software modification.
My defy earpiece failed after 4 weeks. I had the orange 2.2 on the phone. Sent it to solidvision (they do warranty repair for motorola phones in belgium and netherlands). 3 weeks later they sent me a new phone, under warranty. On other sites I read that motorola doenst make a problem about earpiece issue even when you flashed other firmware.
So I handed my handset in to be sent away for repair on the 21st of March.
On the 18th of April I contacted CPW's repairs department to query where my handset was at 28 days had elapsed. The guy I spoke to raised a £10 voucher on their systems and put some sort of trace on it for me.
And on the 21st I was contacted by the store I'd handed my phone into to say it was back.
When I say 'it was back', it's not the same handset I sent away - it's a 'clearance' replacement handset. Thankfully my mate who works for CPW checked the handset's history on their systems and it's not a refurb, it was sat in a store for a month without being sold, then recalled to the warehouse so they had one to send to me.
I just hope this 'new' handset has as good a battery life as the one they kept...
Hello,
my Desire was always rebooting, when getting warm. At the beginning it happend when using navigon about 2-3 hours in a warm car.
It happend more and more often over the time, now it happen when using navigon about 5 Minutes ... silly that I´ve waitet to long, but now my waranty is gone ....
I tried a lot of ROMs over the time ... different SD cards ... but I think it´s a bad hardware fault. I´ve read over the forums that this was a rather common problem with the earl Desires.
I plan to replace the buggy parts by myself ... is this a failure of the mainboard, or which part should I replace? Where can I order these parts? Any good source?
It`s an AMOLED Desire, is the LCD Desire Mainboard different?
Thank you!
MasterBratac said:
I plan to replace the buggy parts by myself ... is this a failure of the mainboard, or which part should I replace? Where can I order these parts? Any good source?
It`s an AMOLED Desire, is the LCD Desire Mainboard different?
Click to expand...
Click to collapse
Try installing custom rom with kernel that supports uv. Try lowering voltages even though most likely you won't achieve anything with it.
95% of such cases I saw here in my time ended with HTC replacing the motherboards. Why did you wait the warranty to expire if you knew the phone was malfunctioning?
You won't find mainboards in working condition lying around, and repair is most likely be greater in cost than the devices market value.
Is you phone overclocked? Mine happened to do the same when I was running it on 1300 MHZ, seems to be some kind of a security measure to prevent it from serious damage.
Mine can get quite warm especially during long sessions of Angry Birds while recharging, but has never shut itself off yet.
I have SetCPU installed and set max CPU speed is 1036.
Also, my phone back cover has a Invisible Shield on it, and the phone is in a Case-Mate Desire Tough case (inner silicone sleeve with hard plastic back on top) so if anything that probably makes it get hotter since the heat has less of an escape route.
Hope you can get it fixed or figured out.
Illux said:
Is you phone overclocked? Mine happened to do the same when I was running it on 1300 MHZ, seems to be some kind of a security measure to prevent it from serious damage.
Click to expand...
Click to collapse
How did you overclocked to that number, I mean the highest I ever saw was 1198 or something a little under 1.2 Ghz but...
What's your ROM and kernel?
Sent from my HTC Desire with BCM 3.7U0 ICS ROM using Tapatalk
http://supernova.droidzone.in/?p=1134
Down the page.
erklat said:
Try installing custom rom with kernel that supports uv. Try lowering voltages even though most likely you won't achieve anything with it.
95% of such cases I saw here in my time ended with HTC replacing the motherboards. Why did you wait the warranty to expire if you knew the phone was malfunctioning?
You won't find mainboards in working condition lying around, and repair is most likely be greater in cost than the devices market value.
Click to expand...
Click to collapse
I was a bit dumb about that ... i thought the phone has a 2 year waranty ... this would be over in August this year ... thats why I waited so long.
This week I called T-Mobile Germany for repair or replacement, and that said that it`s only one year waranty. What do you think 1 year, 2 year?
Could I perhaps send it in directly to HTC for waranty even if it's an T-Mobile Phone?
All my older HTC Phones (sda,Wizard,Diamond and a few others) had a 2 year waranty.
MasterBratac said:
I was a bit dumb about that ... i thought the phone has a 2 year waranty ... this would be over in August this year ... thats why I waited so long.
This week I called T-Mobile Germany for repair or replacement, and that said that it`s only one year waranty. What do you think 1 year, 2 year?
Could I perhaps send it in directly to HTC for waranty even if it's an T-Mobile Phone?
All my older HTC Phones (sda,Wizard,Diamond and a few others) had a 2 year waranty.
Click to expand...
Click to collapse
I don't know, you're the one living in the EU, but I think EU has regulations it can't be less than 2 years.
Inform yourself further about it.
So sent my phone off to Sony last week with a broken vibrator
After a quick Google seems like it's quite common
Just got an email back saying they want 245 quid for a new one...
Why isn't this covered under warranty?
Sent from my iPad using Tapatalk
You mean completly dead or like in this video ?
https://www.youtube.com/watch?v=rrQ0a-BOdHU
I had this problem but after one week it was back to normal
Sometimes it was fine, some times like the video and sometimes wouldn't work at all
Sent from my iPad using Tapatalk
Coincidentally, vibration on my Z1C died last week too. Unfortunately, it's more than a year since I bought my device so no warranty for me. Was pretty disappointed when I found out that the vibration dying is a common problem amongst Sony Z line. Well, right now I'm looking for a new phone, but I'm just not sure which one to get. Z5C is a huge disappointment. Maybe I'll wait April and new Snapdragon proc.
245Q is too much just for a vibration mate.
Btw, vibration on my phone was the same as on that video. It started maybe 4 months after I bought the device, and a year and 8m after, it is completely dead.
They have a 2 year warranty, just spoke to an agent from Sony and she's going to look into it and get it sorted for me as it says out of warranty but the warranty spires next year so all should b good
Sent from my iPad using Tapatalk
samreedy said:
So sent my phone off to Sony last week with a broken vibrator
After a quick Google seems like it's quite common
Just got an email back saying they want 245 quid for a new one...
Why isn't this covered under warranty?
Click to expand...
Click to collapse
If you are in the UK then you are covered by the SOGA which overrides any warranty:
http://www.which.co.uk/consumer-rights/regulation/sale-of-goods-act
vibration motor died recently for me too... has anybody had success repairing it by themselves? would the z1's motor work with the z1 compact?
Turns out its been rejected for warranty repair because the software was modified
yes it was rooted but had sony's LP image flashed onto it.... what a joke!
infact when i flashed it I think it unrooted it anyway so should have been just like a normal update, how would I check this and put it all back to standard so I can send it back in?
samreedy said:
Turns out its been rejected for warranty repair because the software was modified
yes it was rooted but had sony's LP image flashed onto it.... what a joke!
infact when i flashed it I think it unrooted it anyway so should have been just like a normal update, how would I check this and put it all back to standard so I can send it back in?
Click to expand...
Click to collapse
You could use any root checker app to check if Your phone is still rooted.
You can flash FTF with wiping all the partitions to go back to stock.
I don't know what they have done but they've seemed to fix the problem... Replaced the seal on the flap and battery life is at like 2 days! Vibration has been sorted too [emoji1]
Sent from my iPad using Tapatalk
Once upon a time,about 8 months ago,there was the little newbie me,I that old E975(lgg) and decided he should get a new phone with all those "G4's" "S6's" etc,I wanted a phone with killer specs,and the best camera out there,so I decided to go with the g4,looked up prices online on his country. Pretty damn high,so i found that one shop that sold it for like 100$ less,no official warranty,unofficial warranty for 1 year,that seems fair,I bought it,the biggest mistake i ever made, the phone was so good,it worked like a charm,and god damn that camera was awesome,about 4 months ago i was sending a whatsapp when it just got stuck on that screen,m'kay i tried restarting,won't work,removed the battery and inserted an other one,boot to lg logo and then shut down,alright, i still got warranty. time to use it,went to the store,they said "we can't fix it",worst customer support EVER,ever since that I've been using that ****ty replacement phone,ewo,so today i was really bored and decided to look up the problem and noticed my s/n begins with "505" looked it up,apparently all the g4's with that s/n got stuck eventually,and the store knows that and since my warranty is unofficial I can't do ****,or can I? is there any way to get out of this with a functioning phone?help?
Temp Fix
Mine died yesterday. It's a hardware fault apparently and can't be fixed. You can, however, disable big cores and recover your data, but your phone will be really slow.
Here's the link:
http://forum.xda-developers.com/showpost.php?p=65919400&postcount=707
whattt
i was just about to cook the phone and teared it apart,i saw the whole oven thing and i thought to myself "Why the hell not" and well it should work...if it will stay the same i'll use your tutorial and probably use the really slow G4 instead of my current 2012 Huawei
stardamore said:
Mine died yesterday. It's a hardware fault apparently and can't be fixed. You can, however, disable big cores and recover your data, but your phone will be really slow.
Here's the link:
http://forum.xda-developers.com/showpost.php?p=65919400&postcount=707
Click to expand...
Click to collapse
Phone doesn't work really slow, if you know what to do. My phone is working since I disabled the big cores what is about 2 weeks now, I'm even on a custom ROM. All you need to do is to root it and using 'Device Control Manager' (Kernel Adiutor doesn't work for me) change the frequency what will enable all 4 cores and with 4 there is no big difference in the performance really. I feel like it's more Qualcomms fail than LG's, cuz look G4 was first phone with Snapdragon 808 wasn't it? What if the first processors they made they sent to LG as they are all now in s/n's 505-509 and what if these are faulty? It actually would make sense, with 6 cores my phone didn't even turn on, with 4 it works as normal, it means there is 'something' wrong with the two faster cores..
It's LG's fault. They have admitted such. It's a faulty connection/motherboard.
UPDATE
i've baked the phone,it works for now,how can i make sure that it'll keep working?
Replace the motherboard.
but they don't sell them on my country,and it'll cost like 400$ with shipping,and nobody replaces mobo's here,so is there any way to make this one keep working?
idan445 said:
sold it for like 100$ less,no official warranty,unofficial warranty for 1 year
Click to expand...
Click to collapse
I'm sorry, but unfortunately you dug your own grave with that one. You may have saved yourself $100, but caused yourself major issues in the long run sacrificing that warranty.
Honestly, there is apparently no way to ensure it'll keep working. A lot of users have reported their phone dying again after LG has fixed it. A motherboard replacement is the second best option with the first being a phone other than the G4.
Hi all,
so here is my problem.
Day before yesterday i had a perfectly working LG g4 H815 model with s/n 511 running on firmware v20h, when i decided to root it and install some mods.
so i flashed TWRP, installed xposed and xtrememusic mod. the phone booted normally after installing these. i didn't install any modules under xposed. the phone worked perfectly for two days. however today morning it hanged while taking photo with the camera app. when restarting it got stuck at LG logo for long time. My brother(who doesn't have any technical knowledge) pulled out the battery and restarted. Again it got stuck at LG logo. thinking somthing wrong he again repeated this only to find that it didn't power on at all this time. No LG logo no notofication light nothing.
Tried charging it(although battery was aroung 60-70%), pressing power button removing the battery. still nothing. the phone is not at all powering up.
However when i connect it with USB cable with laptop, laptop makes sound of getting usb connection detected. i took it to a service centre.
the technical guy there told that IC may have been faulty. he told me that motherboard needs to be replaced. however unofficially he may try heating the IC to get it booting.
What should i do now? Is the IC really fried. had the rooting and installing mod caused it?
Please help.
PS- the phone is imported and cannot be sent back for warranty purpose.
I think you are experiencing the dreaded LG G4 bootloop. I don't think rooting or modding caused a software problem. It "may" have caused a hardware problem simply because it generated enough heat to loosen the IC that little bit that initiates the problems you are describing. I rooted and installed the stock image in Nov 2015. Two weeks ago the phone froze - restarted and then could not be booted. LG sent me a Fedex label and I sent it off. Ten days later I received the same phone back. I assume they replaced the mainboard.
You should contact LG directly. I saw a class action suit that was called off because it appeared that LG will fix this particular problem (failed mainboard) out of warranty. Anyone please correct me on this if I'm wrong.
dsteinschneider said:
I think you are experiencing the dreaded LG G4 bootloop. I don't think rooting or modding caused a software problem. It "may" have caused a hardware problem simply because it generated enough heat to loosen the IC that little bit that initiates the problems you are describing. I rooted and installed the stock image in Nov 2015. Two weeks ago the phone froze - restarted and then could not be booted. LG sent me a Fedex label and I sent it off. Ten days later I received the same phone back. I assume they replaced the mainboard.
You should contact LG directly. I saw a class action suit that was called off because it appeared that LG will fix this particular problem (failed mainboard) out of warranty. Anyone please correct me on this if I'm wrong.
Click to expand...
Click to collapse
Hi thanks for the help.
But isn't the dreaded bootloop is that where the phone is stuck at the LG logo. Mine isn't booting at all. And the bootloop problem is due to big cores or such and not due to ic?
Mine wouldn't start at all - it bootlooped once for about a split second - then it was dead
Same is the problem with me. Bootlooped twice and then its completely dead. I have tried contacting Lg UK. Lets see what they say.
Ok so i got a reply from LG and they suggested me some steps to take (which are obviously not useful as it is completely dead). however they have also told me that they are willing to help me and asked me about details of purchase etc and "whether it was rooted".
so what should i reply rooted or not? will they detect it as it is dead.
dbzgoku said:
Ok so i got a reply from LG and they suggested me some steps to take (which are obviously not useful as it is completely dead). however they have also told me that they are willing to help me and asked me about details of purchase etc and "whether it was rooted".
so what should i reply rooted or not? will they detect it as it is dead.
Click to expand...
Click to collapse
Sorry to be late on reply. I advise to not answer question whether phone was rooted. Here is my reasoning:
1. This problem is widely occuring - only a tiny percentage of people root their phones therefore question is irrelevant.
2. The problem is known to be that an IC becomes loose most likely due to heat - a better question would be - do you place the phone on a hot dashboard with GPS running while you are charging?
dsteinschneider said:
Sorry to be late on reply. I advise to not answer question whether phone was rooted. Here is my reasoning:
1. This problem is widely occuring - only a tiny percentage of people root their phones therefore question is irrelevant.
2. The problem is known to be that an IC becomes loose most likely due to heat - a better question would be - do you place the phone on a hot dashboard with GPS running while you are charging?
Click to expand...
Click to collapse
thanks for the reply (although late). i have already sent the phone to LG replying as no root. Lets hope they repair it without any problems.
second i didnt do anything of anysort like placing on hot dashboard or such. one day while opening the camera app it decided to just hang and later on die on me.
I hope you didn't think I was saying you might have done something that would overheat your phone such as my second example. I was trying to come up with an example reason the IC loosens. Even if you did that the phone should survive such conditions. Let's hope the replacement motherboards somehow do better. My guess is that the soldering job is fine, the problem is probably bad design that doesn't "vent" the heat from chip.
dsteinschneider said:
I hope you didn't think I was saying you might have done something that would overheat your phone such as my second example. I was trying to come up with an example reason the IC loosens. Even if you did that the phone should survive such conditions. Let's hope the replacement motherboards somehow do better. My guess is that the soldering job is fine, the problem is probably bad design that doesn't "vent" the heat from chip.
Click to expand...
Click to collapse
so what do you suggest after repair should i keep it or sell it? Lg g4 is no doubt the best phone when considering the value for money. no phone even twice in price comes close in camera and screen quality especially. but the unreliability of this phone has made me to consider selling it as soon as i get it back.
I'd keep it if your new board is high serial
lukem99626 said:
I'd keep it if your new board is high serial
Click to expand...
Click to collapse
Well my old board was also high serial, beginning with 511
I'm going to take my chances - it's a great phone until it bootloops. I'm going to avoid scenarios best I can that could result in the phone heating up inside. That would be charging only if absolutely necessary while in my ProClip dash mount if the car is hot, using backup battery after depletion instead of charging more often etc. Thinking back I rarely put the phone into heat inducing situations - normal use results in the IC becoming loose at the 1 year mark. If mine bootloops exactly a year from now and LG fixes it again I'm an LG fan. If they blow me off no more LG.
I really regret not paying it off early and taking the $15/month deal for an S7 Edge last month
dbzgoku said:
Well my old board was also high serial, beginning with 511
Click to expand...
Click to collapse
I mean like 611 ect thats what i got from lg
dsteinschneider said:
I'm going to take my chances - it's a great phone until it bootloops. I'm going to avoid scenarios best I can that could result in the phone heating up inside. That would be charging only if absolutely necessary while in my ProClip dash mount if the car is hot, using backup battery after depletion instead of charging more often etc. Thinking back I rarely put the phone into heat inducing situations - normal use results in the IC becoming loose at the 1 year mark. If mine bootloops exactly a year from now and LG fixes it again I'm an LG fan. If they blow me off no more LG.
I really regret not paying it off early and taking the $15/month deal for an S7 Edge last month
Click to expand...
Click to collapse
Well lg did mention in my communication with them that this carries 2 year warranty.
lukem99626 said:
I mean like 611 ect thats what i got from lg
Click to expand...
Click to collapse
Didn't know that serials have gone so high
dbzgoku said:
Didn't know that serials have gone so high
Click to expand...
Click to collapse
I brought a g4 in the new year sale it has the serial of 611 i had a 601 few months back i returned it ran hot and laggy the 611 one is cool running and lag free so i think something changed