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Last night I updated to the latest ics update so I'm on 4.0.4. I've noticed it shuts off by itself occasionally. Even now at work, phone is laying flat and it shut off once. Also this morning driving to work phone was on my dash and it shut off. Both times phone was in sleep mode and I didn't know it shut off completely until I tried to turn screen on with volume keys or power button. I would then of course have to hold down power button to start phone up again. I haven't rooted or anything , I'm stock. I've tried tapping the back by the battery to see if something was loose but nothing happened.
Maybe some of you guys have experienced the same. Will this go away when I start rooting and romming ,or do I have defective hardware?
So no-one? So far I looked online and someone mentioned putting paper under battery to hold it tighter against contacts? I'm trying that but not sure if it's making battery hotter. I'll see if that works.
Also called Google just in case I have to go through the returning process which I hope not to go through this is what they emailed me for my issue.
" Greetings and salutations,
Thank you for contacting Google. It was my pleasure assisting you today. Many issues can be resolved by performing a hard reset by removing the battery or by factory data resetting your device, but first I'd like you to try removing the battery, wiping it clean with lint free cloth, as well as the prongs that connect to the battery itself. Try this a few times, if it does not work this should. Be sure to backup any personal files you may have on the device.
To factory data reset your device, touch the Settings icon from your ‘Home’ or ‘All Apps’ screen, then select ‘Backup & reset’ under ‘Personal.’
If you're unable to get to your Settings menu, follow the steps below:
1. Power down your device 2. Press and hold both volume keys and the power button to enter Bootloader mode 3. Press the volume keys to cycle to the Recovery mode option 4. Press the power button to select Recovery mode 5. From the Recovery mode screen, press and hold the Power button then press the Volume up button. 6. Use the volume buttons to select wipe data/factory reset. 7. Select Yes -- delete all user data. 8. The factory data reset process will now start. Once its finished, select 'Reboot system now.
If for any reason you need to contact us again, please feel free to reply directly to this email or visit our help center at
http://support.google.com/googleplay/bin/request.py?contact_type=contact_policy& policy=hardware
Regards,
The Google Play Team"
I better root and try a Rom asap huh?
I'd say get a replacement for it while you still can.
yeah getting a replacement could be the wisest thing to do
altho if when you received it in 4.0.1 it wasnt randomly shutting then something might've gone wrong with the update so you can unlock your bootloader and flash some ROMs to see how that goes
I definitely want to try some roms before I replace it as I have some time under Samsung's waranty. I also want to gently pull the contacts out a bit with small pliers to see if it holds the battery better. I'll even clean the contacts.
Man I'm hoping it's software ...
SysAdmNj said:
I definitely want to try some roms before I replace it as I have some time under Samsung's waranty. I also want to gently pull the contacts out a bit with small pliers to see if it holds the battery better. I'll even clean the contacts.
Man I'm hoping it's software ...
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Click to collapse
Gently pull the contacts out? Wouldn't that void your warranty? I'd be careful with the hardware if I were you.
Unless your battery contacts on the phone are smashed/deformed, it is unlikely that the battery connection is being physical broken at the contacts. The battery fits fairly snug in the compartment and the contacts stay touching even when the battery is partially removed. Probably no benefit to placing a piece of paper in there. Also keep in mind your NFC is in the battery.
I am also using a "Yakju" device from Google Play. No similar issue on 4.0.4 stock or CM9. At least not this nightly build : )
I actually got the GSM nexus yesterday and I had the exact same problem. The phone powered itself off twice. Once right after I turned it on and again about two hours later. Both times it occurred when I was moving around with the phone.
I pulled the battery and popped it back in a few times and it hasn't happened since.
Sent from my Galaxy Nexus using Tapatalk 2
You guys are probably right. The battery does already feel snug in there.
As I'm reading through forums for my issue, I can't believe how many sgn users are experiencing the same thing I am, some even reboots. Alot of them think it's apps. Good chance I'll exchange for the another device with same issue. I'm starting to wonder if this is why Google dropped the price.
Can't wait to get home and mess with this more. Hopefully I can make it go away.
I had this same problem when I first got mine with random reboots an powering off by itself,after about 2 weeks the problem went away, don't ask me how it seem to magically go away by itself maybe because battery needed time to settle in with the charging process.
Sent from my Galaxy Nexus using xda premium
I'm happy to report, knock on wood, that after I factory reset the phone the problem seems to have gone away. Last night I used the toolkit to unlock bootloader and root, and I flashed cm9 nightly and all is good so far. My only problem now is I dont know which rom to try next
I definitely want something with led customizations like cm9 has, thats just so old school reminds me of a blackberry .
Any suggestions, I guess I can also ask elsewhere.
SysAdmNj said:
I definitely want something with led customizations like cm9 has, thats just so old school reminds me of a blackberry .
Any suggestions, I guess I can also ask elsewhere.
Click to expand...
Click to collapse
I use light flow. It also lets me customize both LED and audio notification per app
harveydent said:
I use light flow. It also lets me customize both LED and audio notification per app
Click to expand...
Click to collapse
I had light flow going when my phone would shut itself off. It doesnt include alot of the apps I use to customize so I'm not the biggest fan of it now. I think the cm9 led customizations is sufficient as it lets you add any of your apps regardless.
Aokp has more features and is most popular so you could try that. Then try paradigm rom. I done use light flow, I just have a few led colors from stock and its enough for me for now. Google voice green, handcent texts blue, and Gmail and calls white. All from the stock apps.
Black ice is good so far. So many different variations of aokp roms I guess, its hard to recommend the "best" one.
Hey guys! I recently updated my phone to 4.1.2 and noticed almost every time I go to use my phone and hit either the power button or the home button the recent app screen pops up instantly as if you were to hold the home button down. So far I tried a soft reset a factory reset with no luck. The phone worked perfectly before the update so I know it isn't either of the buttons sticking. If anyone has any ideas I would greatly appreciate your help, I'm at the point where I'm pulling my hair out haha
Thanks!!
Did you do the OTA (over the air) update Sprint pushed out, are you on a custom rom, or are you using a non stock launcher? Give us some details and someone, if not me, will help you out.
Also try rebooting. Some users in the past have reported that trying to activate recent apps properly (by holding the home) stopped working and a simply powering the device off then turning it back on fixed the issue. This may solve your issue too.
I see this is your first post, are you familiar with rooting and custom roms? Just curious so we know how to get you through this.
Thanks for helping. I did the ota update that sprint pushed out. The phone is completely stock nothing on it is modified at all. I already tried rebooting multiple times and tried a battery pull also. I am new to rooting and custom roms. Everything else on the phone is working fine but the recent app screen will come up as soon as I turn the screen on. It wont come up if I turn the screen on hit home to go to home screen turn screen off using power button and turn the screen back on quickly, it has to sit for 30sec to 1min for it to start doing it again.
Thanks!!
thatjerk said:
Did you do the OTA (over the air) update Sprint pushed out, are you on a custom rom, or are you using a non stock launcher? Give us some details and someone, if not me, will help you out.
Also try rebooting. Some users in the past have reported that trying to activate recent apps properly (by holding the home) stopped working and a simply powering the device off then turning it back on fixed the issue. This may solve your issue too.
I see this is your first post, are you familiar with rooting and custom roms? Just curious so we know how to get you through this.
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Click to collapse
Anybody got any ideas?
Sorry for the late reply, I work a night shift.
Are you waking the screen up with the home button or the power button. The reason I am asking is because the only way I can make this same situation occur is with no lock screen set, I wake up the phone with the home screen button.
Try setting up a lock screen and see if it fixes the problem.
If it does not fix the problem then I recomend taking the phone back to Sprint to see if they will swap the device since you are not rooted.
If you have a custom recovery installed try rebooting into recovery and wiping cache and dalvik cache then go to advanced and fix permissions, if you only have stock recovery try wiping cache from it. To boot to recovery, power off phone, hold volume up and home then power, let go of the 3 keys when the note 2 splash screen pops up. If that doesn't alleviate the issue it may be a setting with the home key presses, for instance you can change what it does with longpress and double tap, may have gotten the svoice and recent apps mixed up. Try double tapping home and see if svoice comes up or recent apps, also longpress to see which comes up.
I like to break stuff!
-EViL-KoNCEPTz- said:
If you have a custom recovery installed try rebooting into recovery and wiping cache and dalvik cache then go to advanced and fix permissions, if you only have stock recovery try wiping cache from it. To boot to recovery, power off phone, hold volume up and home then power, let go of the 3 keys when the note 2 splash screen pops up. If that doesn't alleviate the issue it may be a setting with the home key presses, for instance you can change what it does with longpress and double tap, may have gotten the svoice and recent apps mixed up. Try double tapping home and see if svoice comes up or recent apps, also longpress to see which comes up.
I like to break stuff!
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Click to collapse
This is deff recent update caused i believe. I also have a non rooted sprint device that I just updated, and its doing the exact same thing. Annoying as hell. My device is less then a month old. To explain more on what happens, I have my screen timeout set for 2 mins, lock at 5 mins. Use phone, put it down, wait for screen to time out, pick it up and hit him key once and it brings up the task manager. Not a long press, just a fast press.
I tried to clear the cache with no luck..
I guess that makes two of us for this problem.
I have noticed sometimes when I go to use the phone there will be a blue box around one of the apps. Not sure if its the last app I used but it has been doing this since before the update.
I cant replicate the issue to save my life. When you guys updated something must have gotten confused in the process. May need to download a stock restore of ma7 and start fresh. That would be what I would do if nothing else fixes it. It will erase all you apps and settings and internal storage so back em up. Back up internal to PC
I like to break stuff!
Ok ill be more than happy to try that.. what exactly is ma7 and where can I dl it. Is there anything special I need to know or do to complete the process? I already cleared my my contacts.. google said they were uploaded but apparently not.
Thanks again for the help!!
-EViL-KoNCEPTz- said:
I cant replicate the issue to save my life. When you guys updated something must have gotten confused in the process. May need to download a stock restore of ma7 and start fresh. That would be what I would do if nothing else fixes it. It will erase all you apps and settings and internal storage so back em up. Back up internal to PC
I like to break stuff!
Click to expand...
Click to collapse
MA7 is the latest OTA 4.1.2 which would be the update you took prior to this recent apps incident. Look in development for a thread by garwynn it'll have the links to the Odin one-click packages and since you already took OTA you won't need the modem. Just follow the directions in his thread. Before doing it if you have anything stored to your internal storage you want to save back it up to your PC via USB. You'll want to grab the full restore one click so it wipes everything and starts fresh.
I like to break stuff!
Same issue, called Sprint
I spoke with sprint about this today, very frustrating. I learned:
Not all note users are having this problem
they did a reactivation, prl update, firmware check, profile (?) update.
That didn't do anything, so the recommended a hard reset, that's when I flipped out.
They said I may be able to sent me a new phone if the hard reset doesn't help, but would need to pay a $49 exchange fee... then i flipped out more.
possible reasons: I really don't know, here is what i have:
Go Launcher
SD card, inserted a couple weeks after activation
I use Home2 to modify my home button double tap action
Not rooted or anything.
david.dannicker said:
I spoke with sprint about this today, very frustrating. I learned:
Not all note users are having this problem
they did a reactivation, prl update, firmware check, profile (?) update.
That didn't do anything, so the recommended a hard reset, that's when I flipped out.
They said I may be able to sent me a new phone if the hard reset doesn't help, but would need to pay a $49 exchange fee... then i flipped out more.
possible reasons: I really don't know, here is what i have:
Go Launcher
SD card, inserted a couple weeks after activation
I use Home2 to modify my home button double tap action
Not rooted or anything.
Click to expand...
Click to collapse
I'm still having the same issue with recent apps popping up upon awake, non rooted sprint, happened after recent OTA update, and have no apps in common with above poster. I have not done a reset yet as it hasn't bothered to that extent yet, and once I get ready to root and really tear into things, ill work it out then I suppose.
I'm having the same issue after updating to MA7. Im rooted, cleared both caches and still going on. When I wake the phone with the home button it wakes up and shows the recent apps, when I close that it take me to my lock screen (wigetlocker)
Edit: Fixing permissions just fixed it for me and also clearing the caches again.
Double Edit: Started doing it again. -___-
nyboy07 said:
I'm having the same issue after updating to MA7. Im rooted, cleared both caches and still going on. When I wake the phone with the home button it wakes up and shows the recent apps, when I close that it take me to my lock screen (wigetlocker)
Edit: Fixing permissions just fixed it for me and also clearing the caches again.
Double Edit: Started doing it again. -___-
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Click to collapse
I am having this problem to it happens when the screen goes off but does not lock in my experience. I would never pay for a new phone if it is a update that messed my phone up I would have snapped
Sent from my Nexus 7 using xda app-developers app
Solved
I have the Note 2 on Sprint. The update that I got a couple days ago has solved this problem.
As described at the title.
The Phone ran out of battery and when I plugged back the charger and turned it on... it stays in the AOKP *swagger activated* logo running there forever without booting.
Please help, I hope I don't have to wipe anything because I don't have a late backup
Turn the phone off by pulling out battery. Plug in charger, and leave it for an hour or so. You should be good.
Yeah, can you get into Recovery? If so, just try wiping cache & dalvik. Also make sure to charge your battery at least an hour as stated.
My phone gets goofy when it completely drains.
I tried and still the same
I'll try to backup from recovery menu, then wipe and reinstall?
Harkadenn said:
I tried and still the same
I'll try to backup from recovery menu, then wipe and reinstall?
Click to expand...
Click to collapse
If you took the time to create a nandroid you could just restore. If not, and wiping cache doesn't help, try a dirty install of your current ROM. Last resort is full wipe and reinstall.
A 100% battery discharge won't kill phone OS. Turn off the phone, kill your instinct to check it, keep it on charger for a couple hours, until it says battery full. And only then turn it back on.
What if the battery didn't died actually and it just shut down and now it's having problems to run back normally?
Because I'm pretty sure I saw the battery low but not over kill low, then the phone shut down and didn't wanted to power back on.
Anyways I'm leaving it charging... now.
Ok in worse case scenario, can I do a back up from recovery and then wipe it all and reinstall AOKP and run the backup recovery and get back to exactly how it was before? right?!
Don't worry too much. Normally batteries don't deep discharge. For some reason, looks like yours did. I let mine shut down by itself once in a while. Its perfectly alright... At the most you might need a new battery.
But like you said, if its a system problem, and you are able to get into recovery, copy another ROM zip on your external SD, boot into recovery n flash it.
Did you apply any CPU settings like UV or OC?
Sent from my SAMSUNG-SGH-I747 using xda premium
Nope, the phone havent had any other software, just the rooting process and AOKP and the recovery files.
Ok so It's safe to back up and restore after wiping everything from it right?
Well it sucks that I had no other choice but to start all over because nothing else wanted to work...
Sent from my SGH-I747 using xda app-developers app
Sorry it had to come down to that.
don't look at is as a pain but a fresh start with the device. Explore some new roms. Have fun
Sorry to hear that. Before you wipe, try to install the same ROM again without wiping anything (as a dirty install) and see if that helps.
Sent from my SAMSUNG-SGH-I747 using xda premium
Well its alright.
What exactly went wrong then?
Many thanks though
Sent from my SGH-I747 using xda app-developers app
Is the issue resolved yet? Might be a kernel crash or some rogue app.
Sent from my SAMSUNG-SGH-I747 using xda premium
I had to start from scratch.
I't ok not much of a loss... but I did loose important notes I had on the notepad diary.
The only other problem im having is that my contacts tends to go away, like if it's bugged.
I import them with GO CONTACTS and then today for example I go to my contacts and it's all blank.
What it's happening with this phone?
Harkadenn said:
I had to start from scratch.
I't ok not much of a loss... but I did loose important notes I had on the notepad diary.
The only other problem im having is that my contacts tends to go away, like if it's bugged.
I import them with GO CONTACTS and then today for example I go to my contacts and it's all blank.
What it's happening with this phone?
Click to expand...
Click to collapse
Search the q & a forum for a missing contacts/contacts disappeared thread. It was up a week or so ago. Not sure if it was resolved but it's worth finding and reading over. I only use Gmail to backup/restore contacts
I have seen at times that if the system runs the battery dead that it will corrupt Some files making the phone get stuck in a boot loop with a need to reflash.
As for your contacts try using a different backup program. Like super backup.
Try opening the XML file (exported contacts file) in excel. You should be able to view so your contacts there and make sure its all in place.
Sent from my SAMSUNG-SGH-I747 using xda premium
I'm not sure what happened with this phone but yesterday out of the blue it started doing a few random strange things. It will make the little beep like it's been plugged in when it hasn't and will say charging. The screen will come on, and then usually it will not time back out. Also this stupid vlingo app that I can't seem to remove keeps turning itself on. My phone is answering on speaker automatically even though I don't want it to.
Anyway, this phone is rooted. Unfortunately, I rooted it when I first got it quite some time ago and I don't remember which kernel or rom I have. I've been gone for a really long time from here and I'm just not sure what the easiest way would be to fix this. Any input would be really appreciated. I just don't wanna lose my contacts and apps and stuff. I have titanium backup but I have not run a new backup yet bc I'm not sure what the source of the problem is. I don't wanna back something up and then restore the problem again.
Use titanium backup to remove apps. Check your charge port for dust or bent pins.
Sent from my SPH-D710 using xda premium
it's more than just an app, the whole phone is acting up, I need to either factory reset the phone or apply a new rom/kernel or something, simply removing an app isn't going to fix what is going on. I cannot get the phone to work normally. I'm not sure what all I can do
Well you were not and still am not being specific at all. Remove vlingo with TB and that will solve your issues with that. Make sure you don't have any shorted pins in your charge port or excessive dust and that may or may not be the culprit for that random charging while not charging and answering on speaker issue. It is up to you to diagnose your phone and do what you think will work. I nor anyone else is going to help you if you don't want to help yourself. It is YOUR problem. I have given advice, take it or leave it. If you want a new ROM, go find one that suits your needs, read and understand the OP of your chosen ROM and flash it. We are not going to just give you what you want. You obviously know how to read. Take advantage of that.
Sent from my Nexus 7 using xda premium
Sent from my SPH-D710BST using xda premium
I am really sorry, I can assure you that I did not mean to come off rude in any way. I think you read what I wrote differently than how it was meant when I wrote it. I do appreciate you taking the time to respond and I'll try to be a little more clear.
I did remove the app using TB, thank you for that tip, but there is i think another voice app that is now popping up instead, I will try to remove that one as well but I havent done that yet because I wanted to find out if that was the way I should go. What I meant about it not being just the one app being the problem is that so many problems seem to have started all at once. These are the problems that have started over the last 2 days.
The lock screen now rotates, it used to be stationary
the phone answers on speaker, when I take it off speaker it occasionally reverts back to speaker
The screen turns on by itself and doesn't time back out, it stays lit until I hit the button
when I type a text message this other voice app now pops up and i have to close it to return to typing the text, and it happens over and over
When the phone is not plugged in I hear the sound that it makes when I plug it in, and it says charging, then later it goes back to battery, then back to charging (i did check the prongs and I don't see anything bent)
So like I said it's a lot of stuff that just came all of a sudden, And I'm not sure if I'm better off removing apps or starting over with a factory reset, or if I should flash the phone with a different rom. Like I said basically after I rooted the phone I for the most part just used the phone for the next almost 2 years, I wasn't really testing a lot of roms or anything like that so I'm just a little unfamiliar with how to proceed from this point.
Hi everyone,
My S3 would all of a sudden just turn off and I wouldn't be able to turn it back on. I've tried taking the battery out and putting it back in. The phone would turn on by itself, but once it flashes the S3 logo, it would go black and the power button would become unresponsive. Sometimes it would keep vibrating. The only way I was able to keep it on long enough to re-flash/do a hard reset was if I took the battery out and left it overnight. But when I managed to re-flash/hard reset, the problem would come up again after a few hours. I was wondering what might be the cause of this. The first time it happened I was just streaming music, the second time it was just charging. I just got it back from warranty because of a loose power button and this problem was never there before. I was wondering what might be the cause of the problem and how I can go about remedying it. Thanks!
Sounds like the battery is failing. To be sure though, you said you can get it up and running for a few hours, right? That should be enough, but first make a nandroid backup. Then recharge, then do a full wipe and odin flash the stock firmware. (Only do this if you are certain it won't die during the flash.)
Are you on a stock rom now? If so and you're not sure enough to use odin, factory reset, including internal sd, and see if it continues.
If it does go to a Tmobile store and see if they'll let you test with a known good battery.
Sent from my SGH-T999L using xda premium
DocHoliday77 said:
Sounds like the battery is failing. To be sure though, you said you can get it up and running for a few hours, right? That should be enough, but first make a nandroid backup. Then recharge, then do a full wipe and odin flash the stock firmware. (Only do this if you are certain it won't die during the flash.)
Are you on a stock rom now? If so and you're not sure enough to use odin, factory reset, including internal sd, and see if it continues.
If it does go to a Tmobile store and see if they'll let you test with a known good battery.
Sent from my SGH-T999L using xda premium
Click to expand...
Click to collapse
I did a full wipe and odin flashed it with stock firmware after the first time it happened. I thought I was in the clear, but it happened again couple hours later. I've tried it with my spare battery but it does the same thing, it would turn on by itself, flash the S3 logo, then the screen would go black.
I'd take it to T-Mobile, let them see it happen do their thing, and ask them to note it on your account if they tell you to call support.
Sent from my SGH-T999L using xda premium