Develop Bugs

USB not working. Going crazy. Ready to throw the Tilt 2 onto the ground.

I have no idea what's going on, but I can't get my Tilt 2 to tether, sync, or even see my PC. It was working fine one day, then it stoped working only to start working again. Today I spent over 4 hours trying to get it to work. I looked on all the forums to try to get help without any luck. I even hard booted (reset the firmware) and blew out everything in my phone. That didn't do anything other than to lose all my settings and configurations. Anytime I plug the USB cable into the phone (I've tried 2 computers and 3 different USB cables) it just charges the unit.
Would anyone have any ideas or tips I can use to get this darn phone tethering again or seeing my PC in general?
Thanks!
Nathan

Had the same happen to me. I had to use task29 to erase everything on my phone, then my computer recognized the phone as a storage device. I flashed a new ROM and ActiveSync worked again.

Yeap .. I Had This Happen ...
Had This Happen To Me to..
I had to bend the connector on the tp2 .. so the usb cable "fit" better

autonomous-inc said:
Had the same happen to me. I had to use task29 to erase everything on my phone, then my computer recognized the phone as a storage device. I flashed a new ROM and ActiveSync worked again.
Click to expand...
Click to collapse
How can you use task 29 when you're phone is not connected with the computer?

redoak said:
How can you use task 29 when you're phone is not connected with the computer?
Click to expand...
Click to collapse
Ahah. I don't know. I never bothered figuring that part out. My Tilt 2 suddenly became very problematic, not connecting to the internet, or connecting via Active Sync, so I just used the program tool and task 29 and it worked out.

I just checked out the USB port on the phone. I got a pin that you would normally get when you buy new shirts and poked around in the port. I pulled out a bit of lint. Saw one gold pin was crossed in there and fixed it. Since it was on the bottom though it really didn't make much difference with tethering and such since a regular USB port seems to only use the top.
Plugged in the computer USB into the phone and nothing. Same thing. To think I started all this because first I need to sync my phone with Activesync and second I wanted to flash the ROM with the new AT&T ROM that's out. Doesn't seem I'll ever be able to do that. I think a call to AT&T is in order and maybe I can get a replacement unit. This one is really pointing to a hardware problem.

nathantw said:
Plugged in the computer USB into the phone and nothing. Same thing. To think I started all this because first I need to sync my phone with Activesync and second I wanted to flash the ROM with the new AT&T ROM that's out. Doesn't seem I'll ever be able to do that. I think a call to AT&T is in order and maybe I can get a replacement unit. This one is really pointing to a hardware problem.
Click to expand...
Click to collapse
AT&T was no help whatsoever. They didn't even know what I was talking about when I said tether. Their suggestion since I didn't have insurance was to buy a new phone. Sigh. I saw that AT&T has the phone for 1 cent but I'd have to change my data plan to 2GB with tethering from my current plan of unlimited with tethering for the same price (damn Apple who made them do that).
Anyone have a suggestion on getting the phone I currently own to work? I'm not really inclined to buy software as someone mentioned (sktools). Someone mentioned replog.exe but they never specify if it's on the phone or the PC. Any ideas?
Thanks.
Nathan

Silly question maybe, if so I am sorry but,
have you checked through the Active Sync settings on your phone and, if you have settings for the USB to PLC connection, check those. Also start up Active sync on your PC and check how that is set up.
Again, sorry if you have done this.

Seems to be a TP2/Tilt2 issue that's ongoing, the connector on the bottom of my touchpro2 stopped working as a USB connection a couple months back. Lately I've even been having trouble charging it in the car (since the cable bounces around). I'm using a non-stock ROM so I have to find a way to re-lock the phone (after re-flashing OEM ROM) without connecting to my computer.

tjhawkes said:
Silly question maybe, if so I am sorry but,
have you checked through the Active Sync settings on your phone and, if you have settings for the USB to PLC connection, check those. Also start up Active sync on your PC and check how that is set up.
Again, sorry if you have done this.
Click to expand...
Click to collapse
Hi, not a silly question. I tried the phone on 4 different computers that had activesync on it and the phone wouldn't even recognize that a USB for data was plugged in. It worked fine for charging though.
I couldn't find any configuration for the USB port, so I may be SOL.

I was going to just buy a new Tilt 2, but thinking back the USB connector has been pretty flaky to begin with. Sometimes the unit will work when plugged in and sometimes I had problems. It could be that my phone was failing all this time and that's why it's been flaky, but others have had the same problem. Since I need tethering I might still buy a new HTC phone (I hate to do that since I'm not too thrilled with the way they design the phone) but just not the Tilt 2.

nathantw said:
AT&T was no help whatsoever. They didn't even know what I was talking about when I said tether. Their suggestion since I didn't have insurance was to buy a new phone. Sigh. I saw that AT&T has the phone for 1 cent but I'd have to change my data plan to 2GB with tethering from my current plan of unlimited with tethering for the same price (damn Apple who made them do that).
Anyone have a suggestion on getting the phone I currently own to work? I'm not really inclined to buy software as someone mentioned (sktools). Someone mentioned replog.exe but they never specify if it's on the phone or the PC. Any ideas?
Thanks.
Nathan
Click to expand...
Click to collapse
The phone hasn't been out for even a year, so you must have had it for less than a year. So its still on warranty, unless you bought a refurb. All ATT's phones are warrantied for one year. Refurbs are warrantied for 90 days.
http://telephones.att.com/telephones_ui/support/dsp_limited_warranty.cfm
Also, assuming you bought the Tilt2 at the subsidized price, you will not be eligible for the 1 cent discount price. You only get to purchase one phone "upgrade" at the subsidized price every 2 years. You will have to pay full price ($400) minus the $250 discount they have right now, so it would still cost you $150.
Try calling ATT again, it seems the rep you talked to didn't know much about smartphones or their company's data plans (since they didn't know what tethering was), or about their warranty policies.

Unless your phone is very different to my UK version it will have settings to allow it to use USB and maybe you should look further into the set-up on the phone itself.
The settings I have are in
Start/Settings/Connections/USB to PC.
Also,
if you run Active Sync on your phone and select Menu the connection needs setting there for USB.

Bluetooth
Have you try teether with Bluetooth? It is not a fix but at least this would be a work around plan. I can teether with Bluetooth or USB connection.

Thanks for all the help and suggestion everyone. They've been very helpful.
tjhawkes, I've been using the USB to PC for as long as I have had the phone. I guess that's what was meant when it was suggested I configure the USB?
chompx2 - I don't have have bluetooth on my desktop PC.
Redpoint - my phone was a refurb so I guess no warranty for me. I would be happy to pay $150 to get a new one though if that's what it cost. I tried to get the representative on the phone to do it but she refused(!) thinking I could get it cheaper somewhere else. I looked on ebay and everyone seemed to be selling it for $250. So, if $150 is what it cost, then I'm game for that.
That said, I have an old Tilt with a broken screen. I was going to take the USB port from that phone and install it on the Tilt 2 and see if perhaps that was the problem all along. I just looked at the USB port in my Tilt2 and one of the bottom row has a pin missing. Must have broken off. However, I can't imagine that being the problem though since a regular USB on a computer only uses the top row. Sigh. Technology.

nathantw said:
Redpoint - my phone was a refurb so I guess no warranty for me. I would be happy to pay $150 to get a new one though if that's what it cost. I tried to get the representative on the phone to do it but she refused(!) thinking I could get it cheaper somewhere else. I looked on ebay and everyone seemed to be selling it for $250. So, if $150 is what it cost, then I'm game for that.
Click to expand...
Click to collapse
Appears I was wrong about having to wait until your contract was up to get the 1 cent deal (check out posts 13 and 14 on the following thread):
http://forum.xda-developers.com/showthread.php?t=739606&page=2
I say go for it, since it sounds like you have a hardware issue (pins on USB port damages).

nathantw said:
I was going to just buy a new Tilt 2, but thinking back the USB connector has been pretty flaky to begin with. Sometimes the unit will work when plugged in and sometimes I had problems. It could be that my phone was failing all this time and that's why it's been flaky, but others have had the same problem. Since I need tethering I might still buy a new HTC phone (I hate to do that since I'm not too thrilled with the way they design the phone) but just not the Tilt 2.
Click to expand...
Click to collapse
You will need to buy a phone that works on the AT&T high speed network. I don't think a "world" HTC phone will work with anything except EDGE.

I had the same no USB problem with my phone. Would charge fine via the cable, but no transfers, PC's wouldn't recognize it, etc, etc.
Took it into an AT&T store and they accepted it on the spot for a warranty exchange. They did the usual inspection for damage, water/moisture contact & such, but were happy to replace the phone for me.
I had a non-standard ROM on the phone, and changing the ROM and Hard-SPL back to stock via the MicroSD card was a bit of a challenge, but I did get it done in the end.
I was still able to sync via Bluetooth and use the Wifi Router on the phone for internet access for my PC, so overall, I would say that the lack of USB functionality wasn't a game ender for me, but I agree that it is annoying!
Cheers and good luck.

Because I like beating a dead horse with a stick, I thought I'd let you know what I ended up doing. I went to the AT&T store as suggested and they wouldn't exchange it. I called AT&T warranty and they wouldn't do it. The USB port's right audio pin got pushed into the phone so any type of USB damage would have ended up costing me over $300 for a new phone. I bought what I thought was the right port from a cellphone parts company in Hong Kong. Turned out the USB port was soldered onto the motherboard so I couldn't use the part. However, while the phone was open I pushed the pin back out and now the audio works again.
Syncing and tethering, however, is still dead. What's interesting was that it was working reliably, especially while on vacation just a week beforehand. Not sure what caused it to die.
So, I've basically given up. I fixed my old HTC Tilt (Kaiser) LCD screen and now I'm just going to tether with that phone instead. Sad because that phone is more reliable than the Tilt2. Too bad it didn't have the nice screen and a nice music interface.

Ouch, I had similar problems but with my Kaiser not my TP2 so I hope the same doesn't happen. I did some research and it turns out that the reason that micro USB connections are now the standard are that they have a much more reliable life cycle than the mini USB connectors the TP2 and Kaiser use (and lots of other Kaiser users complained of the same failure).
In brief, we're all doomed.

Rooting without being connected to comptuer.

Hello XDA members,
Couple of weeks ago, I plugged my charger and then all of a sudden, smoked started coming out accompanied by a burning smell. I quickly took out the charger and now I am not able to charge my phone. I recently sent it back to Samsung for repair but they could not fix it under warranty and was asked to pay $200. Imo that is way too much considering brand new Galaxy Nexus is around $500 where I am from.
Prior to sending my phone, I unrooted my phone, reverted back to stock rom and now I am wondering if there is a way of rooting my phone without having to be connected to the computer via the USB cable. I want to install a custom rom but is that even possible without having the ability to connect to your computer?
Thanks

sgs064 said:
Hello XDA members,
Couple of weeks ago, I plugged my charger and then all of a sudden, smoked started coming out accompanied by a burning smell. I quickly took out the charger and now I am not able to charge my phone. I recently sent it back to Samsung for repair but they could not fix it under warranty and was asked to pay $200. Imo that is way too much considering brand new Galaxy Nexus is around $500 where I am from.
Prior to sending my phone, I unrooted my phone, reverted back to stock rom and now I am wondering if there is a way of rooting my phone without having to be connected to the computer via the USB cable. I want to install a custom rom but is that even possible without having the ability to connect to your computer?
Thanks
Click to expand...
Click to collapse
You can fix the USB port for a few bucks, i seen people say it cost $10, not really sure as i never came across one, but it should be out there on ebay.
You will be looking for a microUSB board

sgs064 said:
I am wondering if there is a way of rooting my phone without having to be connected to the computer via the USB cable.
Click to expand...
Click to collapse
No.

sgs064 said:
I am wondering if there is a way of rooting my phone without having to be connected to the computer via the USB cable.
Click to expand...
Click to collapse
efrant said:
No.
Click to expand...
Click to collapse
I am in the same situation as sgs064. I have a Gnex that I need to root, but it will not connect to the PC with the USB cable (strangely, it does still charge via USB). I probably will just fix the microUSB port as Mach 3.2 suggested, but in the meantime it would be nice if there was a way to do it without USB. I realize that it probably is impossible, as efrant indicated, but if anyone has any ideas, I'd be willing to try em out. This is an extra Gnex, not my everyday phone, so im willing to mess around with it a lot more.
Thanks.

PeteCat said:
I am in the same situation as sgs064. I have a Gnex that I need to root, but it will not connect to the PC with the USB cable (strangely, it does still charge via USB). I probably will just fix the microUSB port as Mach 3.2 suggested, but in the meantime it would be nice if there was a way to do it without USB. I realize that it probably is impossible, as efrant indicated, but if anyone has any ideas, I'd be willing to try em out. This is an extra Gnex, not my everyday phone, so im willing to mess around with it a lot more.
Thanks.
Click to expand...
Click to collapse
It's a driver issue of It still charges but nothing else, and as far as rooting without PC goes, I don't think you can
Sent from my GNexus

[Q] Verizon says I own a Paperweight Help.

I have wrestled with this phone, and searching this forum and others looking for an answer and none have been found yet. Here's my situation.
I own two HTC DINC2's. My wife's wouldn't power on. Talked with Verizion Tech Support and they led me into HBOOT to try to clear cache, then to factory reset. After each attempt I get the HTC White Screen, then nothing. I must pull the battery out to reboot. We took it to a Verizon store, and they said there was nothing they could do. (grumble)
When I plug in my phone to my computer, I get no USB support. Windows 7 says the USB device has malfunctioned. So most directions to root or flash the firmware instructions are of no help. The phone will also not charge. When I plug it in, I get the amber light for about 30 seconds, then it shuts off.
HBOOT menu reads as follows...
**** LOCKED ****
VIVO_W XB SHIP S-ON RL
HBOOT-0.98.0000
RADIO -1.09.01.0312
eMMC-boot
Jul 18 2011, 12:39:36
I have formatted the SDCard and tried a new PG32IMG.zip file. It will load, but the result is the same. I have tried this with a completely different SD Card, with the same result.
Is there anything else I can try, or is Verizon right...I have a paperweight...??

I would probably replace the Charging port
Sent from my HTC Incredible 2 using xda app-developers app

I take it that the phones are not on warranty anymore?
Did these phones work in the past?
Of course, different outlets and USB chargers may help with the charging issue. Although I'm sure you've tried this.
For your phone, try a different battery maybe?
If all else fails, you could try to manually replace the charge port. :/
Try booting up a Linux Live CD and trying to USB connect with that.
Does ADB work?
For your wife's phone...the only thing that comes to mind is rooting and flashing another ROM.
If it makes you feel better, you aren't the only one with issues.
My screen digitizer is failing. (Thread in Q&A - "Phantom Touch Input")

No, no more warranty says both Verizon and HTC. My wife's phone worked perfectly til about a week and a half ago.
I have tried about 3 different USB charging cables...both those that came with the phone and other micro usb cables.
I have tried both of the batteries, both fully charged to no avail.
I don't have any experience with Linux, and don't think it would change the PC recognizing the phone.
The computer will not recognize anything with the USB, so getting to ADB is a problem.
How can I root/flash a rom without the computer?
I'm afraid that if I replace the charging port, I may still need to replace other things. The Charger doesn't really explain why the phone won't get past the white HTC Screen, right?
[::AP::] said:
I take it that the phones are not on warranty anymore?
Did these phones work in the past?
Of course, different outlets and USB chargers may help with the charging issue. Although I'm sure you've tried this.
For your phone, try a different battery maybe?
If all else fails, you could try to manually replace the charge port. :/
Try booting up a Linux Live CD and trying to USB connect with that.
Does ADB work?
For your wife's phone...the only thing that comes to mind is rooting and flashing another ROM.
If it makes you feel better, you aren't the only one with issues.
My screen digitizer is failing. (Thread in Q&A - "Phantom Touch Input")
Click to expand...
Click to collapse

do you have these htc drivers installed
http://downloads.unrevoked.com/HTCDriver3.0.0.007.exe

Yes...the drivers are installed. I have another identical phone and the USB is recognized as normal. The affected phone is not recognized at all.
When I plug it in, the amber light comes on for 20 seconds (I've timed it) then goes off. Phone will no longer do anything without having the battery taken out.
sjpritch25 said:
do you have these htc drivers installed
Click to expand...
Click to collapse

Lastly, have you tried another computer?
We'll go from there. I'm afraid Verizon is shafting you. I hope you can escalate.

Yes, I have tried on my Lenovo laptop, and on a Dell laptop. Both will recognize my (working phone) and not recognize my wife's (non-working phone)
[::AP::] said:
Lastly, have you tried another computer?
We'll go from there. I'm afraid Verizon is shafting you. I hope you can escalate.
Click to expand...
Click to collapse

Good to know. I will be honest- I'm not entirely sure what do, however I will continue to propose options as they come to mind. Hopefully someone with a little more expertise will see this and will be able to provide some valuable nuggets of knowledge.

javaonline said:
Yes, I have tried on my Lenovo laptop, and on a Dell laptop. Both will recognize my (working phone) and not recognize my wife's (non-working phone)
Click to expand...
Click to collapse
Have you tried updating drivers?

[Q] How To DO ANYTHING If My Micro-USB Port Is Broken

I have this old HTC Evo 4G lying around and wanted to get some solid performing AOSP ROM on it and make the most out of it. But the microUSB port is broken... I can't unlock the bootloader using HTC's site so it seems there is little to do. Can't root it, ROM it, or install a custom recovery. I manage to charge the batteries externally. Any suggestions?
Tried z4Root and neither the permanent nor temporary options worked.
Could there be a way to unlock the bootloader without connecting it to a computer? Is there anything else I can do? If not, any other suggestions?
Build Number/ Software Number 5.07.651
Android Version 2.3.5

You're pretty much stuck without a working USB port. Wireless ADB isn't an option since you're not rooted, and it doesn't work in fastboot, either. Not really any options other than keeping a spare battery handy or getting the device fixed or replaced.
Sent from my HTC EVO 4G LTE

Thanks anyway
FinZ28 said:
You're pretty much stuck without a working USB port. Wireless ADB isn't an option since you're not rooted, and it doesn't work in fastboot, either. Not really any options other than keeping a spare battery handy or getting the device fixed or replaced.
Sent from my HTC EVO 4G LTE
Click to expand...
Click to collapse
Yeah thanks for the help anyhow. I guess I can try wireless ADB if i ever miraculously find a way to root it. I'll see about fixing the port as a replacement costs a few bucks. It is apparently very hard to switch in the new port properly though. Thanks again!

NVM

[Q] Cracked screen and no access to files

Howdy,
My wife's screen got shattered the other day. It turns on, but does not respond to touch at all. When I plug it in via USB to a PC it does not pull up as a drive (only charges). The phone is not rooted, runs stock Sprint firmware, and for some reason I am unable to get into the recovery mode (fast boot or whatever). I was thinking I could buy a female usb to micro usb male, plug in a usb mouse and use that to enable mass storage, but it looks like that isn't supported from what I could tell. Is that correct?
If it isn't supported, any other ideas to try to get data off of the phone?
Thanks!

Is adb debugging checked?
-Whiplashh
"I think a ducks opinion of me is heavily influenced by whether I have bread or not."

Whiplashh said:
Is adb debugging checked?
-Whiplashh
"I think a ducks opinion of me is heavily influenced by whether I have bread or not."
Click to expand...
Click to collapse
It is not. I was under the impression that it required root which this phone does not have.

Coldfirex said:
It is not. I was under the impression that it required root which this phone does not have.
Click to expand...
Click to collapse
It doesn't. It is in developer settings.
You can not in no way get into bootloader/recovery?
-Whiplashh
"I think a ducks opinion of me is heavily influenced by whether I have bread or not."

For some reason no. When I try I just get the LG bootscreen and then it cycles as long as I am holding down the vol and power button. Works just fine on my LGoG which is rooted, etc.

Should Plan A not work...
I don't mean to get ahead of you, and I don't know of a way to retrieve your information without being able to select "Connect as Media Device" on your touchscreen...but if you plan on getting the same replacement device from Asurion (Sprint Insurance), you could very easily do a motherboard swap between your defective phone and your replacement.
Assuming you file a claim online or at your local Sprint store, just be sure (if asked) to NOT have your replacement device be sent pre-activated. That way, when your motherboards get swapped between the two devices, your original ESN will still be active in its new body. All of your original data (pictures, contacts, SMS, music, etc) will be there. Device works just like it did before, and you'll be sending back the new motherboard with your broken screen. You get all new parts, like your charging port, speakerphone, LCD\TSP, etc but you get to retain all of your information. Asurion doesn't care what ESN they get back, as long as it's the model\brand device they believe it's supposed to be (Optimus G for an Optimus G).
I've been repairing phones at a Sprint store for over 3 years, so if you cannot get your information retrieved and want to try swapping motherboards, please let me know. The swap would take you roughly 45 minutes if you've never done it before, or bring it to a local Sprint store. I'm sure there are also plenty of others on this site who could help as well, but good luck!
Andrew

Coldfirex said:
Howdy,
My wife's screen got shattered the other day. It turns on, but does not respond to touch at all. When I plug it in via USB to a PC it does not pull up as a drive (only charges). The phone is not rooted, runs stock Sprint firmware, and for some reason I am unable to get into the recovery mode (fast boot or whatever). I was thinking I could buy a female usb to micro usb male, plug in a usb mouse and use that to enable mass storage, but it looks like that isn't supported from what I could tell. Is that correct?
If it isn't supported, any other ideas to try to get data off of the phone?
Thanks![/QUOTE
Ha, I just broke mine and had the same problem...I had ADB Debugging checked which allowed me to plug my device in and use a windows program called "MyPhoneExplorer" to bring up the OG screen on my desktop "remote control essentially" and navigate thru my phone like it was in my hand via mouse. Anyway, since you don't have debugging on you might be SOL. There may be other programs that are similar that will work without " Debugging " on. The only other thing that is relatively inexpensive you can do is just buy a new screen or an old OG someone is selling that has a good screen and LCD... I bought one, in good working condition and with a good ESN for $72 a couple days ago....Just swapped out the guts....and Whalla :laugh:
Click to expand...
Click to collapse

Thanks for the last resort. I dont think I am that brave though.

I had the same issue without insurance and had to replace screen digitizer. It's not that hard off you can follow instructions and have a hair dryer.lol
Sent from my LG-LS970 using xda app-developers app