[Q] Cracked screen and no access to files - Sprint LG Optimus G

Howdy,
My wife's screen got shattered the other day. It turns on, but does not respond to touch at all. When I plug it in via USB to a PC it does not pull up as a drive (only charges). The phone is not rooted, runs stock Sprint firmware, and for some reason I am unable to get into the recovery mode (fast boot or whatever). I was thinking I could buy a female usb to micro usb male, plug in a usb mouse and use that to enable mass storage, but it looks like that isn't supported from what I could tell. Is that correct?
If it isn't supported, any other ideas to try to get data off of the phone?
Thanks!

Is adb debugging checked?
-Whiplashh
"I think a ducks opinion of me is heavily influenced by whether I have bread or not."

Whiplashh said:
Is adb debugging checked?
-Whiplashh
"I think a ducks opinion of me is heavily influenced by whether I have bread or not."
Click to expand...
Click to collapse
It is not. I was under the impression that it required root which this phone does not have.

Coldfirex said:
It is not. I was under the impression that it required root which this phone does not have.
Click to expand...
Click to collapse
It doesn't. It is in developer settings.
You can not in no way get into bootloader/recovery?
-Whiplashh
"I think a ducks opinion of me is heavily influenced by whether I have bread or not."

For some reason no. When I try I just get the LG bootscreen and then it cycles as long as I am holding down the vol and power button. Works just fine on my LGoG which is rooted, etc.

Should Plan A not work...
I don't mean to get ahead of you, and I don't know of a way to retrieve your information without being able to select "Connect as Media Device" on your touchscreen...but if you plan on getting the same replacement device from Asurion (Sprint Insurance), you could very easily do a motherboard swap between your defective phone and your replacement.
Assuming you file a claim online or at your local Sprint store, just be sure (if asked) to NOT have your replacement device be sent pre-activated. That way, when your motherboards get swapped between the two devices, your original ESN will still be active in its new body. All of your original data (pictures, contacts, SMS, music, etc) will be there. Device works just like it did before, and you'll be sending back the new motherboard with your broken screen. You get all new parts, like your charging port, speakerphone, LCD\TSP, etc but you get to retain all of your information. Asurion doesn't care what ESN they get back, as long as it's the model\brand device they believe it's supposed to be (Optimus G for an Optimus G).
I've been repairing phones at a Sprint store for over 3 years, so if you cannot get your information retrieved and want to try swapping motherboards, please let me know. The swap would take you roughly 45 minutes if you've never done it before, or bring it to a local Sprint store. I'm sure there are also plenty of others on this site who could help as well, but good luck!
Andrew

Coldfirex said:
Howdy,
My wife's screen got shattered the other day. It turns on, but does not respond to touch at all. When I plug it in via USB to a PC it does not pull up as a drive (only charges). The phone is not rooted, runs stock Sprint firmware, and for some reason I am unable to get into the recovery mode (fast boot or whatever). I was thinking I could buy a female usb to micro usb male, plug in a usb mouse and use that to enable mass storage, but it looks like that isn't supported from what I could tell. Is that correct?
If it isn't supported, any other ideas to try to get data off of the phone?
Thanks![/QUOTE
Ha, I just broke mine and had the same problem...I had ADB Debugging checked which allowed me to plug my device in and use a windows program called "MyPhoneExplorer" to bring up the OG screen on my desktop "remote control essentially" and navigate thru my phone like it was in my hand via mouse. Anyway, since you don't have debugging on you might be SOL. There may be other programs that are similar that will work without " Debugging " on. The only other thing that is relatively inexpensive you can do is just buy a new screen or an old OG someone is selling that has a good screen and LCD... I bought one, in good working condition and with a good ESN for $72 a couple days ago....Just swapped out the guts....and Whalla :laugh:
Click to expand...
Click to collapse

Thanks for the last resort. I dont think I am that brave though.

I had the same issue without insurance and had to replace screen digitizer. It's not that hard off you can follow instructions and have a hair dryer.lol
Sent from my LG-LS970 using xda app-developers app

Related

USB not working. Going crazy. Ready to throw the Tilt 2 onto the ground.

I have no idea what's going on, but I can't get my Tilt 2 to tether, sync, or even see my PC. It was working fine one day, then it stoped working only to start working again. Today I spent over 4 hours trying to get it to work. I looked on all the forums to try to get help without any luck. I even hard booted (reset the firmware) and blew out everything in my phone. That didn't do anything other than to lose all my settings and configurations. Anytime I plug the USB cable into the phone (I've tried 2 computers and 3 different USB cables) it just charges the unit.
Would anyone have any ideas or tips I can use to get this darn phone tethering again or seeing my PC in general?
Thanks!
Nathan
Had the same happen to me. I had to use task29 to erase everything on my phone, then my computer recognized the phone as a storage device. I flashed a new ROM and ActiveSync worked again.
Yeap .. I Had This Happen ...
Had This Happen To Me to..
I had to bend the connector on the tp2 .. so the usb cable "fit" better
autonomous-inc said:
Had the same happen to me. I had to use task29 to erase everything on my phone, then my computer recognized the phone as a storage device. I flashed a new ROM and ActiveSync worked again.
Click to expand...
Click to collapse
How can you use task 29 when you're phone is not connected with the computer?
redoak said:
How can you use task 29 when you're phone is not connected with the computer?
Click to expand...
Click to collapse
Ahah. I don't know. I never bothered figuring that part out. My Tilt 2 suddenly became very problematic, not connecting to the internet, or connecting via Active Sync, so I just used the program tool and task 29 and it worked out.
I just checked out the USB port on the phone. I got a pin that you would normally get when you buy new shirts and poked around in the port. I pulled out a bit of lint. Saw one gold pin was crossed in there and fixed it. Since it was on the bottom though it really didn't make much difference with tethering and such since a regular USB port seems to only use the top.
Plugged in the computer USB into the phone and nothing. Same thing. To think I started all this because first I need to sync my phone with Activesync and second I wanted to flash the ROM with the new AT&T ROM that's out. Doesn't seem I'll ever be able to do that. I think a call to AT&T is in order and maybe I can get a replacement unit. This one is really pointing to a hardware problem.
nathantw said:
Plugged in the computer USB into the phone and nothing. Same thing. To think I started all this because first I need to sync my phone with Activesync and second I wanted to flash the ROM with the new AT&T ROM that's out. Doesn't seem I'll ever be able to do that. I think a call to AT&T is in order and maybe I can get a replacement unit. This one is really pointing to a hardware problem.
Click to expand...
Click to collapse
AT&T was no help whatsoever. They didn't even know what I was talking about when I said tether. Their suggestion since I didn't have insurance was to buy a new phone. Sigh. I saw that AT&T has the phone for 1 cent but I'd have to change my data plan to 2GB with tethering from my current plan of unlimited with tethering for the same price (damn Apple who made them do that).
Anyone have a suggestion on getting the phone I currently own to work? I'm not really inclined to buy software as someone mentioned (sktools). Someone mentioned replog.exe but they never specify if it's on the phone or the PC. Any ideas?
Thanks.
Nathan
Silly question maybe, if so I am sorry but,
have you checked through the Active Sync settings on your phone and, if you have settings for the USB to PLC connection, check those. Also start up Active sync on your PC and check how that is set up.
Again, sorry if you have done this.
Seems to be a TP2/Tilt2 issue that's ongoing, the connector on the bottom of my touchpro2 stopped working as a USB connection a couple months back. Lately I've even been having trouble charging it in the car (since the cable bounces around). I'm using a non-stock ROM so I have to find a way to re-lock the phone (after re-flashing OEM ROM) without connecting to my computer.
tjhawkes said:
Silly question maybe, if so I am sorry but,
have you checked through the Active Sync settings on your phone and, if you have settings for the USB to PLC connection, check those. Also start up Active sync on your PC and check how that is set up.
Again, sorry if you have done this.
Click to expand...
Click to collapse
Hi, not a silly question. I tried the phone on 4 different computers that had activesync on it and the phone wouldn't even recognize that a USB for data was plugged in. It worked fine for charging though.
I couldn't find any configuration for the USB port, so I may be SOL.
I was going to just buy a new Tilt 2, but thinking back the USB connector has been pretty flaky to begin with. Sometimes the unit will work when plugged in and sometimes I had problems. It could be that my phone was failing all this time and that's why it's been flaky, but others have had the same problem. Since I need tethering I might still buy a new HTC phone (I hate to do that since I'm not too thrilled with the way they design the phone) but just not the Tilt 2.
nathantw said:
AT&T was no help whatsoever. They didn't even know what I was talking about when I said tether. Their suggestion since I didn't have insurance was to buy a new phone. Sigh. I saw that AT&T has the phone for 1 cent but I'd have to change my data plan to 2GB with tethering from my current plan of unlimited with tethering for the same price (damn Apple who made them do that).
Anyone have a suggestion on getting the phone I currently own to work? I'm not really inclined to buy software as someone mentioned (sktools). Someone mentioned replog.exe but they never specify if it's on the phone or the PC. Any ideas?
Thanks.
Nathan
Click to expand...
Click to collapse
The phone hasn't been out for even a year, so you must have had it for less than a year. So its still on warranty, unless you bought a refurb. All ATT's phones are warrantied for one year. Refurbs are warrantied for 90 days.
http://telephones.att.com/telephones_ui/support/dsp_limited_warranty.cfm
Also, assuming you bought the Tilt2 at the subsidized price, you will not be eligible for the 1 cent discount price. You only get to purchase one phone "upgrade" at the subsidized price every 2 years. You will have to pay full price ($400) minus the $250 discount they have right now, so it would still cost you $150.
Try calling ATT again, it seems the rep you talked to didn't know much about smartphones or their company's data plans (since they didn't know what tethering was), or about their warranty policies.
Unless your phone is very different to my UK version it will have settings to allow it to use USB and maybe you should look further into the set-up on the phone itself.
The settings I have are in
Start/Settings/Connections/USB to PC.
Also,
if you run Active Sync on your phone and select Menu the connection needs setting there for USB.
Bluetooth
Have you try teether with Bluetooth? It is not a fix but at least this would be a work around plan. I can teether with Bluetooth or USB connection.
Thanks for all the help and suggestion everyone. They've been very helpful.
tjhawkes, I've been using the USB to PC for as long as I have had the phone. I guess that's what was meant when it was suggested I configure the USB?
chompx2 - I don't have have bluetooth on my desktop PC.
Redpoint - my phone was a refurb so I guess no warranty for me. I would be happy to pay $150 to get a new one though if that's what it cost. I tried to get the representative on the phone to do it but she refused(!) thinking I could get it cheaper somewhere else. I looked on ebay and everyone seemed to be selling it for $250. So, if $150 is what it cost, then I'm game for that.
That said, I have an old Tilt with a broken screen. I was going to take the USB port from that phone and install it on the Tilt 2 and see if perhaps that was the problem all along. I just looked at the USB port in my Tilt2 and one of the bottom row has a pin missing. Must have broken off. However, I can't imagine that being the problem though since a regular USB on a computer only uses the top row. Sigh. Technology.
nathantw said:
Redpoint - my phone was a refurb so I guess no warranty for me. I would be happy to pay $150 to get a new one though if that's what it cost. I tried to get the representative on the phone to do it but she refused(!) thinking I could get it cheaper somewhere else. I looked on ebay and everyone seemed to be selling it for $250. So, if $150 is what it cost, then I'm game for that.
Click to expand...
Click to collapse
Appears I was wrong about having to wait until your contract was up to get the 1 cent deal (check out posts 13 and 14 on the following thread):
http://forum.xda-developers.com/showthread.php?t=739606&page=2
I say go for it, since it sounds like you have a hardware issue (pins on USB port damages).
nathantw said:
I was going to just buy a new Tilt 2, but thinking back the USB connector has been pretty flaky to begin with. Sometimes the unit will work when plugged in and sometimes I had problems. It could be that my phone was failing all this time and that's why it's been flaky, but others have had the same problem. Since I need tethering I might still buy a new HTC phone (I hate to do that since I'm not too thrilled with the way they design the phone) but just not the Tilt 2.
Click to expand...
Click to collapse
You will need to buy a phone that works on the AT&T high speed network. I don't think a "world" HTC phone will work with anything except EDGE.
I had the same no USB problem with my phone. Would charge fine via the cable, but no transfers, PC's wouldn't recognize it, etc, etc.
Took it into an AT&T store and they accepted it on the spot for a warranty exchange. They did the usual inspection for damage, water/moisture contact & such, but were happy to replace the phone for me.
I had a non-standard ROM on the phone, and changing the ROM and Hard-SPL back to stock via the MicroSD card was a bit of a challenge, but I did get it done in the end.
I was still able to sync via Bluetooth and use the Wifi Router on the phone for internet access for my PC, so overall, I would say that the lack of USB functionality wasn't a game ender for me, but I agree that it is annoying!
Cheers and good luck.
Because I like beating a dead horse with a stick, I thought I'd let you know what I ended up doing. I went to the AT&T store as suggested and they wouldn't exchange it. I called AT&T warranty and they wouldn't do it. The USB port's right audio pin got pushed into the phone so any type of USB damage would have ended up costing me over $300 for a new phone. I bought what I thought was the right port from a cellphone parts company in Hong Kong. Turned out the USB port was soldered onto the motherboard so I couldn't use the part. However, while the phone was open I pushed the pin back out and now the audio works again.
Syncing and tethering, however, is still dead. What's interesting was that it was working reliably, especially while on vacation just a week beforehand. Not sure what caused it to die.
So, I've basically given up. I fixed my old HTC Tilt (Kaiser) LCD screen and now I'm just going to tether with that phone instead. Sad because that phone is more reliable than the Tilt2. Too bad it didn't have the nice screen and a nice music interface.
Ouch, I had similar problems but with my Kaiser not my TP2 so I hope the same doesn't happen. I did some research and it turns out that the reason that micro USB connections are now the standard are that they have a much more reliable life cycle than the mini USB connectors the TP2 and Kaiser use (and lots of other Kaiser users complained of the same failure).
In brief, we're all doomed.

Bricked. USB jig question.

I'm not sure what the differences are between the different bricks (soft/hard) but here's what happened with my phone:
I just tried to install a mod to use the power button as a shutter for the camera (had CMW TouchWiz Jellybean installed working fine) but that MAY have been for the international version. The OP didn't specify and I decided to try it to find out. Then I installed a custom reboot app and used that to reboot my phone. Ended up with my phone not being able to turn on. I can't get into download or recovery mode via button combos, but when I have it plugged in, I see the red (orange?) LED light come on.
I scoured the forums for a fix for this and it seems the USB jig is the only option for whats happened to my phone. If someone knows another way, I'm all ears! I backup my phone just about weekly so I have everything (other than a USB jig) to restore my phone to a working version.
What I'm wondering is would a USB jig get my phone into download mode? Again, I'm not sure what "brick" has happened to my phone so I just want to make sure a USB jig would work.
Ok this is my advice:
First make sure your battery is charged. Make sure its NOT plugged in when you attempt to get into Fastboot or Recovery. After your unplugged, hit the power button and let it go then hold home button and volume up to go to recovery.
IT has to work.
My battery is fully charged. I tried it on my cousins SGS3 and it showed 98%. I just tried what you said (hit the power button, let go then hold home and volume up buttons) and still no dice. I've also tried the normal way of getting into recovery (holding down all three power, volume up, and home buttons) with no avail.
It doesn't make sense to me (I'm fairly familiar with Android phones since the G1) since the custom reboot app is just that; a custom reboot. The mod should have downloaded into the Downloads folder which means nothing else other than my TouchWiz Jelly Bean CWM is in the root folder for recovery. Is there any way Dolphin Browser would've downloaded the mod into the root folder? If so, is there a way I can check via my PC?
EDIT: I went digging around the interwebs for more info on what's happened to my phone and I found that my phone also shows the QHSUSB_LOAD driver installation when plugged into my PC. From what I can gather, that seems to be a sign that I flashed an itnl ROM on my SGS3 and hardbricked my phone. It still doesn't make sense to me since I didn't flash anything after downloading the mod/custom reboot app.
EDIT2: I went to a local Sprint store to see if they could shed some light on it. I told them I downloaded a file and an app, went to reboot my phone and now it won't turn on (which is what I did, just didn't mention it was already rooted). He tried to figure out and came up with nothing since he said every browser app should download into its own folder and not the root folder (I think he knew my phone was rooted but didn't want to say anything. Cool guy). Before I get shamed for not taking responsibility for my actions, I offered to pay for a new phone replacement but the technician was kind enough to order a new one for free. While I will get a replacement phone Monday/Tuesday, I'd still like input as to what happened. It'd be helpful to know so others don't make whatever the same mistake I made.
Okay update. I called the store and they won't be able to get the phone for awhile so I'm back to wondering if a USB jig would work.
Not sure if a usb jig will work or not but they are easy enough to make or you can buy one.
If the button combo wont turn it on a jig wont either. Sounds like you hard bricked and are gonna need jtag to fix it. Do you have a link to what you flashed
I wish I did. I've been trying to find it again, but I can't even seem to remember the name.
On zedomax's guide on making a USB jig, he says it can save hard-bricked phones. So should I just ignore that?
http://forum.xda-developers.com/showthread.php?t=1331782
EDIT: I just realized the "should I ignore that" part may sound a bit snarky, but it is in fact an actual question!
DemonicCow9852 said:
On zedomax's guide on making a USB jig, he says it can save hard-bricked phones. So should I just ignore that?
http://forum.xda-developers.com/showthread.php?t=1331782
EDIT: I just realized the "should I ignore that" part may sound a bit snarky, but it is in fact an actual question!
Click to expand...
Click to collapse
I would give it a shot. It may work, if may not, but it will be educational.
Sent from my SPH-L710 using xda app-developers app
I'll be trying this tomorrow after work with a borrowed USB jig and I'll report back to let you all know whether it's worked or not! (big thanks to vladvertigo for letting me borrow his USB jig!)
Ya i hate to be a downer but i wanna say "I called it" ahead of time.
QHSUSB_DLOAD is the kiss of death. Your phone is a doorstop and the jig is a no go. Trust me on this one
I'm gonna have that in mind when I try. I'm not expecting anything, so if it doesn't work, I won't be let down.
DemonicCow9852 said:
I'm gonna have that in mind when I try. I'm not expecting anything, so if it doesn't work, I won't be let down.
Click to expand...
Click to collapse
If its any consolation tho, look up the htc unbricking project. A few htc phones were able to be brought back to life in that mode. Not saying itd be anywhere near as easy to do but its something ive messed with every time ive managed to brick my s3. (Im on #4) I think eventually someone will be able to resurect these in a similar way. Im sure its possible.
DemonicCow9852 said:
I'm gonna have that in mind when I try. I'm not expecting anything, so if it doesn't work, I won't be let down.
Click to expand...
Click to collapse
Same problem with my SGH-R530., The phone doesnt boot up, but I get the red LED light when I plug it in without the battery, and my computer recognizes a new device. I found the QHSUSB_DLOAD drivers and now the phone shows up in Device Manager as a QComm_DLoad 9008 (something like that)...I can get the COM Port in yellow using Odin 3.85, DFS sees it as being in download mode...every program I use can recognize the device, I just can't get anything to flash. I also tried the anyway jig...no luck there. If anyone finds a solution PLEASE share. There are a lot of people with this issue. I'm just switching from HTC to Samsung, and I didn't realize that there were so many different model numbers for the SG3. I was flashing and I'm sure it was some firmware for a different model that caused the brick. As far as I can tell from what I've read, JTAG is the only fix.
Confirming this for anyone who searches around like I did and had multiple answers.
If your SGS3 won't power on to any mode and you just get a blank screen, a USB jig will not work. You've hard-bricked your phone and if you're looking to fix it, JTAG is the way to go (around $60 I believe) unless you just want to replace it via your carrier.
billard412 said:
If its any consolation tho, look up the htc unbricking project. A few htc phones were able to be brought back to life in that mode. Not saying itd be anywhere near as easy to do but its something ive messed with every time ive managed to brick my s3. (Im on #4) I think eventually someone will be able to resurect these in a similar way. Im sure its possible.
Click to expand...
Click to collapse
I skimmed through that. I haven't tried it (haven't used Linux in a long, long, LONG time) but thanks! My local Sprint store is willing to replace my phone for free still. Most likely Monday or Tuesday (though hurricane Sandy is coming in. Walking to the store is going to suck.)
DemonicCow9852 said:
Confirming this for anyone who searches around like I did and had multiple answers.
If your SGS3 won't power on to any mode and you just get a blank screen, a USB jig will not work. You've hard-bricked your phone and if you're looking to fix it, JTAG is the way to go (around $60 I believe) unless you just want to replace it via your carrier.
I skimmed through that. I haven't tried it (haven't used Linux in a long, long, LONG time) but thanks! My local Sprint store is willing to replace my phone for free still. Most likely Monday or Tuesday (though hurricane Sandy is coming in. Walking to the store is going to suck.)
Click to expand...
Click to collapse
Thanks for the confirmation! Since my phone is for US Cellular and I am not a customer of theirs (I was flashing it to my carrier), I can't ask US Cellular for a replacement! Can anyone confirm that Samsung doesn't do warranty replacements for this type of problem? If that's so, my next step is sending it to mobiletechvideo.
Rumor has it they will. Tell them it won't power up. They send a mailing kit. You send the phone. They fix n send back
billard412 said:
Rumor has it they will. Tell them it won't power up. They send a mailing kit. You send the phone. They fix n send back
Click to expand...
Click to collapse
Hope this is true.
Just sent mine off. :highfive:
Ya the qusb thing you get is the sign of a hardbrick. get it jtag'd or insurance is your only answer
Samsung will do the warranty replacement as long as there is no physical damage, the device itself is warranted for 12 months and battery 18 months. As long as the device has no to minor physical damage it will be replaced for free for hardware failure, acceptable physical damage is minor scratches, no obvious dents, dings, cracks or deep scratches/gouges. If there is alot of physical damage they will still replace or repair it but there will be a free involved.
Sent from my hand to your eyes!
Samsung: Intercept, Galaxy S2, Galaxy S3, Galaxy Note 2, Nexus10
HTC: EVO4g, EVO 3d
LG: Optimus G, Nexus 4
Asus: Nexus7
Motorola: Photon
Amazon: Kindle Fire, Kindle Fire HD
We are legion, for we are many!
ooxteme said:
Ya the qusb thing you get is the sign of a hardbrick. get it jtag'd or insurance is your only answer
Click to expand...
Click to collapse
-EViL-KoNCEPTz- said:
Samsung will do the warranty replacement as long as there is no physical damage, the device itself is warranted for 12 months and battery 18 months. As long as the device has no to minor physical damage it will be replaced for free for hardware failure, acceptable physical damage is minor scratches, no obvious dents, dings, cracks or deep scratches/gouges. If there is alot of physical damage they will still replace or repair it but there will be a free involved.
Sent from my hand to your eyes!
Samsung: Intercept, Galaxy S2, Galaxy S3, Galaxy Note 2, Nexus10
HTC: EVO4g, EVO 3d
LG: Optimus G, Nexus 4
Asus: Nexus7
Motorola: Photon
Amazon: Kindle Fire, Kindle Fire HD
We are legion, for we are many!
Click to expand...
Click to collapse
Talked to Samsung, sent it in for inspection, received it today restored!!! Yes!!!:good:
Hooray for Samsung!!!

broken lcd screen, need to unlock and wipe data to sell

My bro broke his S4 lcd screen 2 times within 1 month. We already had it repaired once that costed over $250 to replace the screen. Somehow tmobile f'ed up when we bought the phones and they did not add insurance to ours plans even though they said over the phone over 5 times that it was on all of phones. We are trying to cut our losses and now we have to sell all of our phones and rebuy them to get the insurance that we requested in the first place. My bro's lcd is still broken and now we are trying to sell it. How can we sell my bro's s4 with the broken screen for the most money so we can throw less money into the pit. I was thinking if we got it factory unlocked we could probably sell it for $100 more. His screen wont turn on at all. It seems that everything is working except the screen. Are there any ways to unlock the phone, back up everything and erase everything before we sell it with a non functional screen? How much do you think that could fetch on ebay and do you think it will sell for less once the note 3 comes out? Thanks.
Have you tried hooking to PC via USB cable to see if you can access the sd card?
That way you can get pictures off the phone and delete the one on the phone.
If you have "wipe device" enable in Google settings you could wipe all the data from the phone before selling it. Without a working screen it's kinda hard to do much. Does the screen still react to touch or is it completely dead?
If the touch screen still works buy an mhl cable and connect to your TV so u can navigate to setting and do a reset or even unlock it.
Sent from my SGH-M919 using Tapatalk 4
Thank you for all of your suggestions.
baseballfanz said:
Have you tried hooking to PC via USB cable to see if you can access the sd card?
That way you can get pictures off the phone and delete the one on the phone.
If you have "wipe device" enable in Google settings you could wipe all the data from the phone before selling it. Without a working screen it's kinda hard to do much. Does the screen still react to touch or is it completely dead?
Click to expand...
Click to collapse
Is the wipe device setting need to be turned on or is it on by default? How does it work/activate? He somehow needs to get some information from an app. Is there a way that I could just copy the data while connected to a PC and somehow load it on my phone so he can get the info that he needs. I have not used Samsung Kies, do you think that could help me out in any way? Are there ways to control the phone through a command prompt while connected to a PC, his phone is rooted? If somehow I could do a nandroid backup that would help things a lot. If I can't wipe the phone through googles settings should I just delete as many files on the internal sd I can without corrupting the phone. I don't know which files are crucial without breaking the phone. Where should I start? Thank you.
aznmode said:
If the touch screen still works buy an mhl cable and connect to your TV so u can navigate to setting and do a reset or even unlock it.
Sent from my SGH-M919 using Tapatalk 4
Click to expand...
Click to collapse
I do have an mhl adapter but I do not think that the screen is responsive. However, the soft keys are reacting. I do not have the mhl adapter with me right now to test it out. Doesn't the screen need to be first unlocked for it to show up on the TV? Lucky, I did not set it up with a complex unlock method. However it still could be very difficult to unlock the screen. If this does not work out do I have any other options? What about the value for resale? Should I try to sell it before the unveiling of the note 3 or do you guys think that the value will not drop much?
I noticed that the screen that was used to replace the original broken screen was a little less vibrant and clear than mine. The repair guy swears that the screen was made by Samsung. Are there other companys now making screens for the S4 that are inferior to the originals? Could that be why the screen broke so soon? Thank you all for helping me.
Wipe device feature would have to be turn on by the user (not default)
https://www.google.com/android/devicemanager

[Q] Samsung Captivate Blank Display

Hello,
Captivate Glide i927 replaced cracked screen
I replaced the cracked screen assembly and installed a new ribbon. The lower lights (home, search, back button etc) work and also the keyboard lights. The ATT chime sound works too but the display does not light up when powered on.
Connected the phone after replacing ribbon/ screen to the comp for Kies to back up and it is saying the phone is locked. It is the lock code that you set to keep others from accessing. Since the display does not light, the correct code can not be placed in. Can someone please place a picture of the unlock screen mode here? The display touch pad works so if the position of the numbers can be acquired, this may help me to get the phone files accessed and reset hoping to get the display working.
The phone is not rooted and upgraded to the ICS as of October 2012.
Up $86 for the ribbon and new screen and the repair shops want $100 plus the cost of possible parts needed. Would like to try my best so this route can be avoided.
Cheers,
Robert
By now the phone SIM is locked out. I believe there is a way to reboot the phone through a computer?
mer80cedes said:
By now the phone SIM is locked out. I believe there is a way to reboot the phone through a computer?
Click to expand...
Click to collapse
The only way I can think of is rebooting via adb. If you're not rooted (the "reboot" command in shell requires root, i don't know if "adb reboot" wants it), or haven't even turned on USB Debugging at all, then you're doomed.
However, since Odin-ing is not that hard (only requires several key pressing), you could try Odin in a custom recovery (or not, if you already have one), back your system up to external SD in tar or other formats, and then extract the data you want from the backed-up packages (I've done this with tar packages). If you ever need the screenshot of a particular version of recovery, ask again in this thread and I think we'll be more active (and easier) to help.
Sent from Samsung Captivate Glide @ CM10.1.2
AndyYan said:
The only way I can think of is rebooting via adb. If you're not rooted (the "reboot" command in shell requires root, i don't know if "adb reboot" wants it), or haven't even turned on USB Debugging at all, then you're doomed.
However, since Odin-ing is not that hard (only requires several key pressing), you could try Odin in a custom recovery (or not, if you already have one), back your system up to external SD in tar or other formats, and then extract the data you want from the backed-up packages (I've done this with tar packages). If you ever need the screenshot of a particular version of recovery, ask again in this thread and I think we'll be more active (and easier) to help.
Sent from Samsung Captivate Glide @ CM10.1.2
Click to expand...
Click to collapse
Thank you AndYan.
This Captivate has only been upgraded to the Sandwich version. Non-rooted nor modified in any other way. The only reason to remove the files is due to it having solar cell module prototype designs and concepts on it (Reason why it can not be shipped out for professional repairs). Since most of the information was wrote on paper, it's best to just wipe the phone out completely to get it back to working condition for use again.
This is quite interesting learning about programming and such since I have never done this before. Just like building cars, took many many years to do and this programming is just another cool thing to learn about
It takes a special knowledge and experience to understand the programming of Odin and phones which I do not comprehend, I will be destroying the motherboard with a hammer and tossing it out. It is way too much to understand how to set coding and such. Best off investing in another phone and moving on.
The parts that will be saved if anyone can use will be the ribbon strip and also brand new display screen.
Paid $86 for the display and will sell for $75 free shipping with insurance.
Ribbon strip will be $20 free shipping with insurance. If both are wanted $95 free shipping.
Since I do love the Captivate so much another will be purchased.
mer80cedes said:
It takes a special knowledge and experience to understand the programming of Odin and phones which I do not comprehend, I will be destroying the motherboard with a hammer and tossing it out. It is way too much to understand how to set coding and such. Best off investing in another phone and moving on.
The parts that will be saved if anyone can use will be the ribbon strip and also brand new display screen.
Paid $86 for the display and will sell for $75 free shipping with insurance.
Ribbon strip will be $20 free shipping with insurance. If both are wanted $95 free shipping.
Since I do love the Captivate so much another will be purchased.
Click to expand...
Click to collapse
You mean you smashed your Glide?! God, I just had mine 5 days ago. Anyway, hope my tip still helps when you're in any smaller trouble next time.
AndyYan said:
You mean you smashed your Glide?! God, I just had mine 5 days ago. Anyway, hope my tip still helps when you're in any smaller trouble next time.
Click to expand...
Click to collapse
No way lol! Only the mother board will be smashed to save the data on it from being used again. All of the other parts will be saved since another Captivate will be getting purchased.
mer80cedes said:
No way lol! Only the mother board will be smashed to save the data on it from being used again. All of the other parts will be saved since another Captivate will be getting purchased.
Click to expand...
Click to collapse
That's still sad to see. Why not just solder off the storage chip, somehow destroy it, and find a similar model chip to replace it?
EDIT: I guess the Samsung-proprietary partition table and some data on special partitions like EFS are not reconstructible on a blank new chip. Then you did the easiest choice possible.
Sent from Google Nexus 4 @ CM10.2
Is it cool for someone to take a photo of their Captivate i927 when it is at the display for the personal unlock code (PIN). It will make a good reference point enough to possibly use my touch screen to unlock my cell to reboot. Just have to get the location of the numbers and also the OK button.
After many hours research (great learning experience), the phone was done on master reset without needing to see the screen. At least now it can be sent out to get repaired without the personal information being potentially taken by another.
Done
mer80cedes said:
After many hours research (great learning experience), the phone was done on master reset without needing to see the screen. At least now it can be sent out to get repaired without the personal information being potentially taken by another.
Done
Click to expand...
Click to collapse
Woohoo, so no need to smash anything? You did an awesome deed to keep a nice phone alive

[Q] My s3's motherboard fried?

Last week,before going to sleep, I put my s3 phone to charge before going to class. When i woke up in the morning i knew something was wrong because my alarm never rang.
Because i live in india now, I first called samsung and they told me I would have to pay 70$ just to ship it to texas center and then have to pay whatever the cost is to fix the problem.
Naturally, I took it to a mobile repair shop down the road. They first said my phone had some boot problem. After a week they said nothing could be done and that the motherboard is fried.
Here are the problems.. When i woke up, the phone was off and the charging light wasnt even showing. I kept trying to turn thr phone on and it tuened on once all the way to the samsung logo and sound and then shut off again. After that, it hasnt turned on since. Boot menu doesnr work. Download menu also doesnt work.
It doesnt turn on but the charging light shows uo when i insert thr charging cable.
What do you guys think? What should i do? Is my motherboard really fried? Should i try to find a new motherboard on amazon and try setting it up myself? I dont think my warranty is still active with at&t if that makes any difference.
Looking forward to any help,thanks.
Plug into a computer and check device manager. If it says qhsusb_dload or something similar it may just be bricked. If so try the debrick method in this section. Worth a shot before spending money on it.
Sent from my SAMSUNG-SGH-T999 using Tapatalk
DocHoliday77 said:
Plug into a computer and check device manager. If it says qhsusb_dload or something similar it may just be bricked. If so try the debrick method in this section. Worth a shot before spending money on it.
Sent from my SAMSUNG-SGH-T999 using Tapatalk
Click to expand...
Click to collapse
After I plug into the computer..nothing happens.
Ill try again after i get home.
The phone is rooted. Though i havnt updated it in a very long time.
Also i should mention that sometimes the red charging light comes on and sometimes it doesnt. Also when i connected it to a different computer it showed a message rhat something failed to download.
Which charging adapter did you use? Was it the stock samsung adapter or an aftermarket one?
so after plugging in the phone to the computer, I tried to look for anything in the device manager, however have come up empty handed.
So, its safe to assume, its not bricked (as that is semi-reversible).
And that the phone is most likely motherboard fried...which sucks and means I have to get a new phone.
Is there anyway to extract the information from internal storage? like documents and pdfs and possibly notes? Or is that option not available aswell?
I am thinking it is a hardware failure at this point. I would say to check the USB port as those to tend to get damaged sometimes, but you took it to a shop already and they should've noticed it if that were the case. These devices are getting old though, and I've been seeing more and more hw failures lately, so considering all that you said in the op, what the shop told you and what has been discussed here I am thinking that will be the most likely conclusion.
As for getting your data back, I kind of doubt it will be possible. If a shop can't get to it with special equipment and programs, you won't be able to do much more on your own. If its very important/valuable data, you could always try a professional data recovery service, but you're probably going to pay a good bit for that.
I am sorry that this happened and that I can't be any better help to you. Good luck with whatever you decide to do. And feel free to ask for a second opinion. Its always possible I could've overlooked something.
Sent from my SAMSUNG-SGH-T999 using Tapatalk
Have you tried a fully charged different battery. You're USB port could be bad not allowing your battery to charge or connect to the computer. If this is the case, your battery didn't charge and went dead during the night and it also may not be getting power from the computer when plugged in. With another battery you might power up and retrieve your data.
S3 motherboard replacement
Hi guys,
I hope somebody here can be of any help. my i9300 (s3) got fried while charging last month. while i was planning to dispose the phone. due i cannot use it anymore and i bought one for good which currently in use, my co-worker just broke the screen of His phone too (s3), fortunately,he agreed to give me his and ask a friend of mine to replaced the motherboard on my s3 with the one from my co-workers phone. the replacement proceeded successfully but upon testing any sim card does not work. it display it has a coverage bar signal, but the notification on top says no sim card.
anybody who would share a thought about what will be the solution is much appreciated!
thanks in Advance

Categories

Resources