Develop Bugs

Need help canceling without etf

I posted about a week ago, and was told to just call and ask. I was told I have good coverage in my area(b.s) and that i use to much data to possibly complain about my service. Can anyone give me some tips, I get horrible coverage, I already received an airwave, which only works when i'm at home. I want to switch to verizon cause lte is in my area unlike wimax, but etf fees kill it having 3 lines.

redsoxfan320 said:
I posted about a week ago, and was told to just call and ask. I was told I have good coverage in my area(b.s) and that i use to much data to possibly complain about my service. Can anyone give me some tips, I get horrible coverage, I already received an airwave, which only works when i'm at home. I want to switch to verizon cause lte is in my area unlike wimax, but etf fees kill it having 3 lines.
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Call them back up, explain that the speeds ARE slow and tell them you can send screenshots of proof if they need you to prove it.

mattykinsx said:
Call them back up, explain that the speeds ARE slow and tell them you can send screenshots of proof if they need you to prove it.
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I'll try that, do you think they make notes that i already called and what they told me.

redsoxfan320 said:
I'll try that, do you think they make notes that i already called and what they told me.
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They notate the account but that's not really relevant here.
If you can prove that your speeds have been terrible with screenshots, they can't really argue with that.

redsoxfan320 said:
I posted about a week ago, and was told to just call and ask. I was told I have good coverage in my area(b.s) and that i use to much data to possibly complain about my service. Can anyone give me some tips, I get horrible coverage, I already received an airwave, which only works when i'm at home. I want to switch to verizon cause lte is in my area unlike wimax, but etf fees kill it having 3 lines.
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I get terrible connection speeds on my EVO everywhere...except when I am roaming on verizon!
I see you have a 2011 Macbook Pro 2011....I love mine, I have the 15".

mattykinsx said:
They notate the account but that's not really relevant here.
If you can prove that your speeds have been terrible with screenshots, they can't really argue with that.
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Okay thanks, just wondering do you have any experience doing this or maybe know someone? Just looking for something assuring. But i guess i call them back now.

redsoxfan320 said:
I posted about a week ago, and was told to just call and ask. I was told I have good coverage in my area(b.s) and that i use to much data to possibly complain about my service. Can anyone give me some tips, I get horrible coverage, I already received an airwave, which only works when i'm at home. I want to switch to verizon cause lte is in my area unlike wimax, but etf fees kill it having 3 lines.
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http://www.ucan.org/telecommunications/wireless/material_adverse_clauses_in_cell_phone_contracts
"if a change we make to the Agreement is material and has a material adverse affect on you, you may terminate each line of Service materially affected without incurring an Early Termination Fee only if you: (a) call us within 30 days after the effective date of the change; and (b) specifically advise us that you wish to cancel Services because of a material change to the Agreement that we have made. If you do not cancel Service within 30 days of the change, an Early Termination Fee will apply if you terminate Services before the end of any applicable Term Commitment."
If you were just switched from premier gold to silver like many people were, you might be able to use this clause to get out of your contract.

redsoxfan320 said:
Okay thanks, just wondering do you have any experience doing this or maybe know someone? Just looking for something assuring. But i guess i call them back now.
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Although I am not currently interested in actually switching from Sprint [not really any companies with comparable rates nor a business philosophy that I could justify giving money to], they did extend a removal of any ETF fees to all my lines for this slow data issue, just in case.
ausch30 said:
http://www.ucan.org/telecommunications/wireless/material_adverse_clauses_in_cell_phone_contracts
"if a change we make to the Agreement is material and has a material adverse affect on you, you may terminate each line of Service materially affected without incurring an Early Termination Fee only if you: (a) call us within 30 days after the effective date of the change; and (b) specifically advise us that you wish to cancel Services because of a material change to the Agreement that we have made. If you do not cancel Service within 30 days of the change, an Early Termination Fee will apply if you terminate Services before the end of any applicable Term Commitment."
If you were just switched from premier gold to silver like many people were, you might be able to use this clause to get out of your contract.
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No because the Sprint Premier program is an added benefit not a requirement.

anthonyandrews said:
I get terrible connection speeds on my EVO everywhere...except when I am roaming on verizon!
I see you have a 2011 Macbook Pro 2011....I love mine, I have the 15".
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I have the 13' only because i don't really need the additional specs. I just browse, email, some facebook and forums. The only thing i've seen on here this beauty that used a lot of power was video converting for my ipad. It still went faced just made the fans run.. Gotta love it

mattykinsx said:
Although I am not currently interested in actually switching from Sprint [not really any companies with comparable rates nor a business philosophy that I could justify giving money to], they did extend a removal of any ETF fees to all my lines for this slow data issue, just in case.
No because the Sprint Premier program is an added benefit not a requirement.
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Thanks, and i've read the same about the premier program..

If you don't have many months left on the contracts the 3 etfs could be $300 total and sell the phones.

rushco said:
If you don't have many months left on the contracts the 3 etfs could be $300 total and sell the phones.
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Yeah but let's keep in mind that when you're switching not only are you getting a new plan but you're also buying all new phones which can cost around $1000.

The total to cancel my 3 lines would be $420 and I could sell the phones for $900 obo. Which wouldn't leave enough to buy 3 thunderbolts, but they did give me a $50 discount for this month only.
Sent from a Steeler fans phone!

Why don't you drive to a local Starbucks that's close enough with 4G/3G. Flash the Verizon prl and for like a week or two just sit in Starbucks and say you're doing a survey to test sprints 4G/3G and offer 8 people to connect to your evo. Each day you go just keep letting users connect to your 4G claiming you're a sprint Rep and watch your data sky rocket!!!!! Lol Then sprint will have no choice but to let you off since you'll be roaming on Verizons network. Get back at those a$$holes.
You're welcome!
~ d3rk

dirkyd3rk said:
Why don't you drive to a local Starbucks that's close enough with 4G/3G. Flash the Verizon prl and for like a week or two just sit in Starbucks and say you're doing a survey to test sprints 4G/3G and offer 8 people to connect to your evo. Each day you go just keep letting users connect to your 4G claiming you're a sprint Rep and watch your data sky rocket!!!!! Lol Then sprint will have no choice but to let you off since you'll be roaming on Verizons network. Get back at those a$$holes.
You're welcome!
~ d3rk
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Because that's wrong?

mattykinsx said:
Because that's wrong?
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Who gives a ****. Who does the right thing 100% of the time. Sprint surely isn't doing the "right" thing by not expanding 4G fast enough not to mention terrible data speeds across the board. So don't come at me with this right from wrong b.s were not in elementary.
~ d3rk

dirkyd3rk said:
Who gives a ****. Who does the right thing 100% of the time. Sprint surely isn't doing the "right" thing by not expanding 4G fast enough not to mention terrible data speeds across the board. So don't come at me with this right from wrong b.s were not in elementary.
~ d3rk
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First of all, it's not across the board.
Some cities are having the problem, most are not.
Second of all, the 4g expansion is a matter of money issues.
The suggestion that Sprint is taking their time fixing these issues and taking their time expanding 4g because they want to is just ridiculous.
And by the way did you just suggest that doing the right thing is an elementary school quality?
How pathetic, man, seriously.

mattykinsx said:
First of all, it's not across the board.
Some cities are having the problem, most are not.
Second of all, the 4g expansion is a matter of money issues.
The suggestion that Sprint is taking their time fixing these issues and taking their time expanding 4g because they want to is just ridiculous.
And by the way did you just suggest that doing the right thing is an elementary school quality?
How pathetic, man, seriously.
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First of all dont act like youre a saint, second Yes! I did lol, third, I said this isn't elementary in the sense of a grown man telling another grown man what's right from wrong(thanks dad). Anyways, I say you take my advice. Sprint isn't holding up their end of the bargain they should let you off without the fees man. Eff all that noise.
~ d3rk

dirkyd3rk said:
First of all dont act like youre a saint, second Yes! I did lol, third, I said this isn't elementary in the sense of a grown man telling another grown man what's right from wrong(thanks dad). Anyways I say you take my advice. Sprint isn't holding up their end of the bargain they should let you off without the fees man. Eff all that noise.
~ d3rk
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It is wrong to abuse something for the sake of abusing it.
Especially when sprint will and is required to waive the fees for this issue.
And I seriously hope that people that abuse in this matter are held to some sort of legal consequences.
And as far as your not needing to be told what's right and wrong...maybe if you KNEW what was right and wrong you wouldn't have to be told.

mattykinsx said:
It is wrong to abuse something for the sake of abusing it.
Especially when sprint will and is required to waive the fees for this issue.
And I seriously hope that people that abuse in this matter are held to some sort of legal consequences.
And as far as your not needing to be told what's right and wrong...maybe if you KNEW what was right and wrong you wouldn't have to be told.
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This is you talking right here..................................... <~~~~ see that, that's me actually giving a ****(I don't)
~ d3rk

Pressure sprint to give you $$ credit for LOS and slow 3g

I know another person has posted he/she got out of their contract....plenty have posted about credits ranging from $10-60
I was able to get $150 LOS of service credit and my upgrade back
This is sprint's fault as much as samsung and until I have a fully functional $500 phone that behaves as such, I won't stop relenting against sprint
they screwed the pooch...they should have properly tested this and they clearly didn't
I also have it notated in my account that if this issue is not resolved by the end of this month, I will be getting more credits on a rate of almost $3 per day
we all need to keep the pressure on sprint and force them to fix this issue. once they realize they are losing money by sending out new phones and giving credits, they will take this issue more seriously
Until then, they will just sweep it under the rug and hope we all forget about it
so please report back with what you have gotten
So far I got a $150 credit and upgrade back
ONLY SPEAK WITH ACCOUNT SERVICES. DO NOT ALLOW THEM TO TRANSFER YOU SINCE IT GETS THEM OFF THE HOOK FOR THE SURVEY. ONCE THEY TRANSFER YOU, EXPECT THE CALL TO HANG UP....YES THEY DID IT ON PURPOSE TO GET RID OF YOU

Thanks eye for reposting. Remember ignore the trolls that will try to take over your topic. Very important to keep the pressure on Sprint.
My Results from contacting sprint Account services speaking to REAL manager
"No contract"
"credits till update comes"

dallastx said:
Thanks eye for reposting. Remember ignore the trolls that will try to take over your topic. Very important to keep the pressure on Sprint.
My Results from contacting sprint Account services speaking to REAL manager
"No contract"
"credits till update comes"
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I just managed to get my upgrade back. They wouldn't let me out of the contract but at least I have my upgrade back so I can grab a new phone when a suitable one comes out
Win! A $150 credit plus a new upgrade and I can still keep this phone. Just refer to your lemon laws folks!

eyecon82 said:
I just managed to get my upgrade back. They wouldn't let me out of the contract but at least I have my upgrade back so I can grab a new phone when a suitable one comes out
Win! A $150 credit plus a new upgrade and I can still keep this phone. Just refer to your lemon laws folks!
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Aren't lemon laws for cars only?

ffolkes said:
Aren't lemon laws for cars only?
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Yes they are but I didn't mean to call them literally what I meant was that this is a known issue that they can look up in their system so it is a known fact this phone is defective

I just got off of the phone with Account Management & they refused to acknowledge that there is a LOS issue with this device. Refused any type of a credit. I was told to go to my nearest service center & have the tech's look at it.
Super....

Celmo said:
I just got off of the phone with Account Management & they refused to acknowledge that there is a LOS issue with this device. Refused any type of a credit. I was told to go to my nearest service center & have the tech's look at it.
Super....
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Call technical support person have them note your account that this is a known issue. Then call account services since they probably don't have access to that information

I got 70 so far. They said that there was quite a few people that had this problem so they credited me.
Sent from my SPH-D710 using XDA App

mobeast17 said:
I got 70 so far. They said that there was quite a few people that had this problem so they credited me.
Sent from my SPH-D710 using XDA App
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This is exactly why I want you guys to call in. It will create a firestorm because of all the credits then they will look into it.deeper and get this thing fixed

Celmo said:
I just got off of the phone with Account Management & they refused to acknowledge that there is a LOS issue with this device. Refused any type of a credit. I was told to go to my nearest service center & have the tech's look at it.
Super....
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Keep calling and your complaint automatically turns into presidential complaint after so many calls...When they say what do you want...be prepared to tell them exactly what you want. No hesitation as they will be more likely to honor your wish.. As the OP said, the more people who call and take money out of Sprint's hands the pressure will be put on WHOMEVER "Samsung/Sprint/" to come up with a solution.
---------- Post added at 03:34 PM ---------- Previous post was at 03:26 PM ----------
ffolkes said:
Aren't lemon laws for cars only?
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Electronic Lemon Law varies by state but all states are under UCC
All 50 states have a Uniform Commercial Code, also known as the UCC, which governs the way manufacturers and retailers do business. The UCC also offer protection to consumers, including a sort of "lemon law" for certain, qualifying purchases. While the UCC is not the same as an electronics lemon law, it does help consumers recover their money if they end up with a defective product.

Take it from a former csr call on Sunday and Monday that's their ***** days where they will hand out creds like crazy
Samsung Galaxy S Dos indeed

What's the number for account services?

shinedown87 said:
What's the number for account services?
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+1
Sent from my Sprint Galaxy S2

This will get you straight through to the employee line which handles customers accounts as well..Don't speak to them regarding issue. Tell them you need to cancel your service and only want to speak to someone who can cancel...They will transfer you to account services. This method is not straight through to account service main number, as it changes to often. You don't have go through prompts to speak to anyone though! 888-603-7981

A lady at sprint gave me $20 and told me that's out of courtesy. When I asked for more, she told me to call samsung and ask the rest from samsung! LOL! Called 3 different times and nobody seems to be aware the LOS bug on our ET4G.
Total $20.

Zexell said:
A lady at sprint gave me $20 and told me that's out of courtesy. When I asked for more, she told me to call samsung and ask the rest from samsung! LOL! Called 3 different times and nobody seems to be aware of issuing credits for the LOS bug on our ET4G.[/QUO
TE].
Tip: When you ask to speak to a supervisor which is the only one who can authorize amounts over $30-$40 they will try to pass you to a escalations TEAM MEMBER. Ask them if there title at Sprint is supervisor? They have to say no, and will tell you they can have there supervisor call you in 30 minutes. Tell them you will keep calling till their supervisor calls back. Chances are they will put you on hold and hangup or get there supervisor. Calling back cost everyone at sprint money all the way down to the employee. They all feel it. Oh and be sure your in the right dept "account services"
EDIT Another misconception...Corporate doesn't have to approve anything as you will get from reps.
We pay sprint, they don't pay us.
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So someone actually got their upgrade BACK?! I bought mine off contract so maybe I have some more bargaining power...
Sent from my SPH-D710 using XDA App

I just got off the line with an account manager from the # posted earlier. I got 79.99 back per month, every month until the update is released. Also, I got the call recorded and the transaction ID to prove it.....Boo-yah.
The first time I called they hung up on me because I told them I was recording the call...policy I guess.
Sent from my SPH-D710 using xda premium

Perfect! Thanks for her name. I got mine from manager named christina. So how much did you get Back today? Make sure you get it all notated for when you have to call back next month if problem is o fixed by then.
brentspink said:
I just got off the line with Renka, an account manager from the # posted earlier. I got 79.99 back per month, every month until the update is released. Also, I got the call recorded and the transaction ID to prove it.....Boo-yah.
The first time I called they hung up on me because I told them I was recording the call...policy I guess.
Sent from my SPH-D710 using xda premium
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Sent from my SPH-D710 using XDA App

brentspink said:
I just got off the line with Renka, an account manager from the # posted earlier. I got 79.99 back per month, every month until the update is released. Also, I got the call recorded and the transaction ID to prove it.....Boo-yah.
The first time I called they hung up on me because I told them I was recording the call...policy I guess.
Sent from my SPH-D710 using xda premium
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Good for you man! Another testimony of making sprint feel the heat. More testimonies to come.
Even if you just got $10...Everyone let us know you are putting the heat on sprint.
Anyone who is reading this...Don't wait till the end of your billing cycle to call in. First question will be "why are you just now telling us" Call Now!

Sprint... the almost not now network

I've been with Sprint for a while now. Lately i've had a lot of complaints that people can't get to me. My girlfriend never gets notified when she gets a voicemail.
It takes us 3-4 times to dial any number.I've been missing important call for the last 2 months. One of them including my grandfather passing away.
It's really bad at my work. No signal at all and always roaming. I cannot continue to use this service.
I've called customer support and they told me that they are aware that a lot of people have had missed calls since March when they started rolling out the network vision upgrade. So for the last months I can get at least 4 people that have the same problem. Nothing is getting resolved and it seems nobody cares.
I took my phone in to get it check out by a tech and there is nothing wrong with it. Since I know of at least 4 other persons experiencing this, I'm sure now that this is not an issue with me.
What I am asking is why do I need to keep paying for a service that I cannot rely on? I have missed important calls, one of them regarding a family member passing away. I can barely make any calls. The data is really slow, pathetic. I cannot count on the Sprint network to do any of the basic functions that I am paying for.
I have tried to call Sprint to get any type of conpenssation or to get them to let me move but they keep telling me that it will all be better.
Anyone got any suggestions. I cannot stay with a company that is responsible for missing the last call i might have gotten from my granfather.

apatcas said:
I've been with Sprint for a while now. Lately i've had a lot of complaints that people can't get to me. My girlfriend never gets notified when she gets a voicemail.
It takes us 3-4 times to dial any number.I've been missing important call for the last 2 months. One of them including my grandfather passing away.
It's really bad at my work. No signal at all and always roaming. I cannot continue to use this service.
I've called customer support and they told me that they are aware that a lot of people have had missed calls since March when they started rolling out the network vision upgrade. So for the last months I can get at least 4 people that have the same problem. Nothing is getting resolved and it seems nobody cares.
I took my phone in to get it check out by a tech and there is nothing wrong with it. Since I know of at least 4 other persons experiencing this, I'm sure now that this is not an issue with me.
What I am asking is why do I need to keep paying for a service that I cannot rely on? I have missed important calls, one of them regarding a family member passing away. I can barely make any calls. The data is really slow, pathetic. I cannot count on the Sprint network to do any of the basic functions that I am paying for.
I have tried to call Sprint to get any type of conpenssation or to get them to let me move but they keep telling me that it will all be better.
Anyone got any suggestions. I cannot stay with a company that is responsible for missing the last call i might have gotten from my granfather.
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Sell your phones use it to pay eta and go to what ever service provider you want.
Sent from my SPH-D710 using Tapatalk 2

daniel4653 said:
Sell your phones use it to pay eta and go to what ever service provider you want.
Sent from my SPH-D710 using Tapatalk 2
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OK. you obviously didnt read everything... and thats ok. thank you for your opinion but that's not going to happen.
Selling my phones to pay an EFT because of spotty service is not justifiable.

If it has been driving you crazy which it seems to have since you miss important calls. Go with Verizon which will probably solve all your problems.
And you said it yourself that you cannot stay with a company that gives you problems so go to another company that will satisfy you
How does that not solve your problem.
Sent from my SPH-D710 using Tapatalk 2

You not being happy in no way entitles you to get out of a contract fee free. Network vision is supposed to dramatically increase usability and from what I've read from people it has. For every four people you know that's having service issues I can guarantee there's a hundred who don't. You're on a website with information on different things to try to fix any possible problem. If you truly don't like the service suck it up and pay the etf
Sent from my SPH-D710 using xda app-developers app

I think the OP is asking what the suggested method is for convincing Sprint that he should not have to pay any fees to terminate service because essentially Sprint is not upholding their side of the contract. In other words, what is the procedure for claiming breach of contract on Sprint? And yes, breach of contract is a legal means to get out of a contract without being obligated to pay any fees and sometimes is enough to get rewarded compensation for those months that you were paying for and not receiving service.
I'm in mostly the same boat as the OP but fortunately the only thing I ever use is text messaging and data through wifi so it doesn't bother me that I can't make or receive calls at work or home much less get any kind of data at either location besides wifi. For the most basic of plans, Sprint charges me less than Verizon would which is why I moved to them but it is a bit disappointing to have a phone where 1/2 of the features (arguably the more important 1/2) don't work.

fiernaq said:
I think the OP is asking what the suggested method is for convincing Sprint that he should not have to pay any fees to terminate service because essentially Sprint is not upholding their side of the contract. In other words, what is the procedure for claiming breach of contract on Sprint?
I'm in mostly the same boat as the OP but fortunately the only thing I ever use is text messaging and data through wifi so it doesn't bother me that I can't make or receive calls at work or home much less get any kind of data at either location besides wifi. For the most basic of plans, Sprint charges me less than Verizon would which is why I moved to them but it is a bit disappointing to have a phone where 1/2 of the features (arguably the more important 1/2) don't work.
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Force roam all the time like crazy. I have seen couple people who were asked to leave sprint due to that with no etf. Under no circumstances I would do that but that's what others have done before.

When Network Vision took place around my area, things got really bad until everything was set up and running. Well worth the wait
Sent from my SPH-D710 using xda premium

locoboi187 said:
When Network Vision took place around my area, things got really bad until everything was set up and running. Well worth the wait
Sent from my SPH-D710 using xda premium
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Yup
Sent from my SPH-D710 using Tapatalk 2

http://www.engadget.com/2012/09/13/sprint-flipping-the-lte-switch-in-boston-and-chicago/

If they are aware of a problem in your area with service and have no eta u can cancel with no etf. When sprint Renegotiated its deals with Verizon and the coverage shrank in certain areas I know for a fact they let 100's if not thousands of people cancel freely so I see this as no different
Edit: if u get no where with regular csr pm me for the number for executive services they will let u cancel for sure with no etf
Sent from my SPH-D710 using XDA

Thank you all for the answers.
In my book i cannot stay with Sprint out of principle. Because of them my phone never ringed when my grandfather called me on the night before he died.
My eft after talking to a representative is only 100$.

It should be zero if your phone doesn't work.

Sprint cost me $300 dollars a few weeks ago. Good like trying to get anything out of them.

Sorry for your loss, yes sprint sucks, i hope to leave it soon.

apatcas said:
Service issue
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You might want to voice up on sprint forums rather than on XDA, there are few sprint employees here.

Or put your phone up on MP if its a epic touch for example post it cheap around $150-175 for a quick sell and use that money if they do end up charging you $100.
Sent from my SPH-D710 using Tapatalk 2

There was a cell site that covered my gf's old workplace and the bowling alley across the street we bowled at that was a data black hole for years. I don't know if it's improved but we don't go there anymore. There are just some buildings that are horrible for rf penetration. The moment you step outside, you get service and signal. There's always the possibility that there's some electronics or machines in the building that are creating interference in the frequency band these phones operate in.

locoboi187 said:
When Network Vision took place around my area, things got really bad until everything was set up and running. Well worth the wait
Sent from my SPH-D710 using xda premium
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Same here

heres a great idea....instead of complaining why dont you be proactive and cancel ur service and go to another carrier. Other than that xda is not a site to whine and complain about sprint or your service which most of us do not experience since we do not live where you do.
Thread CLOSED

Sprint Customer Service is about as useful as a football bat!!!

I have just about had it with Sprint's horribly inefficient and poorly capable Customer service representatives. I have been having the issue of no network connectivity.......well excuse me, not no network connectivity, extremely poor connectivity. My speedtest.net speeds are consistantly lower than 10kbps. When I tell this to the customer service people I'm told that the service in my area is showing up green and I should be experiencing the best service that Sprint has to offer. I understand what's going on. I know that it's because of the network visioning upgrades and they're replacing the towers. However, the last thing any customer wants to hear (after paying the $200/month bill (I have multiple lines with Sprint)) is that there's nothing wrong and it's the device's fault. I have been to the store as instructed by the technical support.....nothing's wrong with the phone, it's the network. All I have to say is that Sprint really needs to better train their support staff to not only be more knowledgeable about what's going on but also how to deal with unhappy/unsatisfied customers. I've worked in customer service industries for the majority of my adult life and I know how aggravating it is to deal with unruly customers. But at the end of the day it's their J O B!!!!! If they can't do it then they need to find another line of work.....that's what I did! :victory:
Anyone else have issues with Sprint's customer service?

Sprints cs is actually the best one of the carriers. If you had to deal with Verizon cs, you'd cry.

Ascertion said:
Sprints cs is actually the best one of the carriers. If you had to deal with Verizon cs, you'd cry.
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I will concede to that point. I just recently came from Verizon and their customer service was absolutely unbearable!
The lure of unlimited LTE and the Galaxy SIII was just too much for me to resist so that's why I jumped ship from Big Red. I just wish that I would have been told up front that when they upgrade the network it would result in significant down time. I specifically asked that question when I switched and I was told that I shouldn't experience any hiccup in service.....just the superb service that Sprint customers have come to expect from their service provider........

A football is pretty darn useful in my neck of the woods. Get out more.
Sent from my billion dollar GalaxiPhone S3.

JohnnyEpic said:
A football is pretty darn useful in my neck of the woods. Get out more.
Sent from my billion dollar GalaxiPhone S3.
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Click to collapse
HAHA, well I figured that a football bat could serve some purpose......just like customer service.......but only sometimes, on very special occasions, like every other Tuesday but only on leap years! :silly:

Its hit and miss. One out of 3 try's and you get someone who speaks English well enough to understand. But the fact is, who of any company's have good customer service? I had a number to Sprint that got me to someone very nice and smart that spoke clear every time. AAA+ CS. Its was like a back door number. The phone would ring once and there they where. That number doesn't work anymore but it was so nice! 877-775-4886. If anyone has the replacement number to it, PM me please!!

I dunno, I've had to call them 4 times since I started using Sprint just short of 2 years ago. First time was because of an order screw up, which was actually my fault. Wanted to return the stuff. The csv rep sent me to a store, the store told me they didn't take returns and to mail it all back. Called them again, and the rep I talked to said the store was clueless, then overnighted a box to me to mail the returns back. 1 FAIL, 1 WIN.
Then last month I had to activate 2 S3s, each seperately. First rep was awesome, friendly, knew exactly what she was doing. Then I called again that night, and got some middle aged woman who managed to help me without issue.
In comparison, I have to call Comcast countless times because the cable stops working, boxes break down, internet goes AWOL, etc. I once had service reps at my house all day long several days in a row because they couldn't fix an issue with the internet.
My Playstation 3 died from a YLOD (overheating) despite being in the open. Sony rep told me they didn't care, but if I wanted it fixed I could send it to them and pay them to fix it. Nevermind the fact Microsoft has fixed my 360 several times without asking questions. Only issue I had with Microsoft was they once charged my credit card $10 for a subscription I had canceled, and they refused to refund me. Also gotten plenty of freebies from Microsoft.
So by comparison... Sprint is pretty decent imo. But like all customer service, it's the luck of the draw. It's a job. Some people take it seriously, others cringe when they have to answer a call.

i am in VA beach and we are getting the network vision updates now as well as LTE next month (if they dont delay it) and i get ~1.82 mbps (average; also using speedtest.net app) and my fastest was 2.04 mbps
EDIT: of course on 3G and those are my download speeds

jamcar said:
i am in VA beach and we are getting the network vision updates now as well as LTE next month (if they dont delay it) and i get ~1.82 mbps (average; also using speedtest.net app) and my fastest was 2.04 mbps
EDIT: of course on 3G and those are my download speeds
Click to expand...
Click to collapse
Just a heads up, be prepared for your service to go straight in the toilet. If you experience ANY issues at all, make sure that you contact Sprint and get them to note that you're having issues. This way you can get your account adjusted appropriately once the complete upgrade is done and the service has been restored.

Football bat. Now that had me laughing on the crapper.
Sent from my SPH-L710 using xda premium

dennistpm said:
Football bat. Now that had me laughing on the crapper.
Sent from my SPH-L710 using xda premium
Click to expand...
Click to collapse
Eli could have used one against the Bucs at the end.

Trying to get out of Sprint with roaming

I've been using some serious roaming data with Sprint trying to get them to cancel. Currently I've used 4gb of roaming data, in a previous month I used 2gb of roaming. Does anyone know how long it takes to get the termination? Will this termination be my single line or my whole account with three lines?
I really cant wait to get the hell away for Sprint; they are a piece of **** company.

Pay your etf simple
Sent from my SPH-L900 using Xparent ICS Tapatalk 2

Takes a while so enjoy sprint meanwhile

No thanks
-EViL-KoNCEPTz- said:
Pay your etf simple
Sent from my SPH-L900 using Xparent ICS Tapatalk 2
Click to expand...
Click to collapse
I'm not going to give Sprint any extra money for their lame service. They changed my email to text function without notifying me; when I asked about it they told me it was a network upgrade causing me to get delayed email to text functions. Turns out they now block email to text mesaging. This is the primary function I need on my phone for my job as a firefighter.
When I asked Sprint about this, they told me too bad. So screw them and I'll roam away till they cancel me. Thanks for your helpful advice though.

firemanwill28 said:
I'm not going to give Sprint any extra money for their lame service. They changed my email to text function without notifying me; when I asked about it they told me it was a network upgrade causing me to get delayed email to text functions. Turns out they now block email to text mesaging. This is the primary function I need on my phone for my job as a firefighter.
When I asked Sprint about this, they told me too bad. So screw them and I'll roam away till they cancel me. Thanks for your helpful advice though.
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Click to collapse
Sprint often update the small details on our contracts/service and almost every time there are parts of the change that qualify under our agreement as something that effects you negatively.
Keep up to date on Sprint news and wait for such a change... you have l 30 days after a change in which you can amicably part ways.
Also I keep hearing about "airaves" or something like that... I guess they'll set you up if you are in a coverage zone with no coverage.
Hope it helps. Gl
Sent from my SPH-D710 using xda premium
---------- Post added at 05:45 PM ---------- Previous post was at 05:43 PM ----------
PhAkEer said:
Sprint often update the small details on our contracts/service and almost every time there are parts of the change that qualify under our agreement as something that effects you negatively.
Keep up to date on Sprint news and wait for such a change... you have l 30 days after a change in which you can amicably part ways.
Also I keep hearing about "airaves" or something like that... I guess they'll set you up if you are in a coverage zone with no coverage.
Hope it helps. Gl
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
I just read this post I quoted and that sounds like it would qualify.
Read the Sprint User agreement and remember that it is a two way agreement that they are bound to honor.

Airwaves and agreements
PhAkEer said:
Sprint often update the small details on our contracts/service and almost every time there are parts of the change that qualify under our agreement as something that effects you negatively.
Keep up to date on Sprint news and wait for such a change... you have l 30 days after a change in which you can amicably part ways.
Also I keep hearing about "airaves" or something like that... I guess they'll set you up if you are in a coverage zone with no coverage.
Hope it helps. Gl
Sent from my SPH-D710 using xda premium
---------- Post added at 05:45 PM ---------- Previous post was at 05:43 PM ----------
I just read this post I quoted and that sounds like it would qualify.
Read the Sprint User agreement and remember that it is a two way agreement that they are bound to honor.
Click to expand...
Click to collapse
The problem with airwaves is they are basically using your home network connection for free to make up for their crap network. This works great for them and will provide better network service in my home; I'm just not interested in patching their network at my expense.
This also does nothing to fix my email to text messaging that they lied to me about. I checked my bills back for the previous 15 months and didnt see anything about a change in their agreement. Is this in the news and updates section or do I need to go over Sprints general terms and conditions every month with a microscope and compare to the previous month? I would assume they would be obligated to highlight or make a special area of changes.

ive seen people get kicked off for 5 gigs, and people who use 10 gigs of roaming and no cancellation. theres a thread here of a person who used 97 gigs of roaming in a month and hasnt been kicked, and its been about a month or so since he used that data. so my best guess is that it depends on who looks at your data usage and if they wanna kick you off or not.
while i used to say just pay the etf, now i can kinda see why people wouldnt wanna give another dime to sprint. Pretty soon im going to t-mobile with a nexus 4. 500 minutes a month, unlimited everything else, better service, speeds, etc and all for about $25-$30 cheaper then what im paying now. Sprint has some dark times ahead of them if they dont get their act together

firemanwill28 said:
The problem with airwaves is they are basically using your home network connection for free to make up for their crap network. This works great for them and will provide better network service in my home; I'm just not interested in patching their network at my expense.
This also does nothing to fix my email to text messaging that they lied to me about. I checked my bills back for the previous 15 months and didnt see anything about a change in their agreement. Is this in the news and updates section or do I need to go over Sprints general terms and conditions every month with a microscope and compare to the previous month? I would assume they would be obligated to highlight or make a special area of changes.
Click to expand...
Click to collapse
I'd recommend you read the terms of your contract.
My understanding was that if they changed anything that effects your ability to reasonably use what you pay for in the first they should have first notified you of the change, and then you should have had a chance to wiggle quietly out of your obligations... but my interpretation may be too liberal.
Any Sprint employees reading should chime in with any corrections
Sent from my SPH-D710 using xda premium

Sprint customer service???
PhAkEer said:
I'd recommend you read the terms of your contract.
My understanding was that if they changed anything that effects your ability to reasonably use what you pay for in the first they should have first notified you of the change, and then you should have had a chance to wiggle quietly out of your obligations... but my interpretation may be too liberal.
Any Sprint employees reading should chime in with any corrections
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
Yeah, I'd love to hear a resposne from Sprint on this. They seem to keep beating around the bush or accidentally getting disconnected when they dont have an answer; then not calling back. I get pissed even thinking about how ****ty I've been treated by Sprint. I'll continue to drag them thru the mud till I'm out of their grasp. Till then roam on and wait.

firemanwill28 said:
Yeah, I'd love to hear a resposne from Sprint on this. They seem to keep beating around the bush or accidentally getting disconnected when they dont have an answer; then not calling back. I get pissed even thinking about how ****ty I've been treated by Sprint. I'll continue to drag them thru the mud till I'm out of their grasp. Till then roam on and wait.
Click to expand...
Click to collapse
Tell me about it.. somebody other than myself has access to my sprint account and consequently, my phone.
Sprint says it's "not possible" but submitted it to the "Fraud Department" anyway.
I'm waiting for the call back within 3 days from weeks ago.
Sent from my SPH-D710 using xda premium

I think what the commenter who mentioned the airave meant was that they'll likely send you an airave before canceling your service.
Remember, cancelling your service is more of a last ditch effort on our part.
It is true that you should be able to wiggle out of contract should they decide to change it, but that is likely very subjective; the changes that would allow as such likely fit into certain "categories". I.e, jacking up your rate would probably qualify, but discontinuing a minor service probably does not (not minor to you, of course, but you are most definitely in the minority of people who actually took advantage of that service). Though, this is some conjecture on my part, a rep would probably offer a better answer; I'm a technician, I don't deal with contracts.
Now as far as you trying to get kicked off (which I won't officially condone), it's generally not determined by a set gross amount of data used while roaming, but rather a large majority percentage of your total data used per month. The number needs to be high, sure, but it won't do you any good unless it accounts for something like 90%+ of your data usage.
Sent from my Nexus 7 using xda premium

Thanks, Sprint still sucks ass.
squshy 7 said:
I think what the commenter who mentioned the airave meant was that they'll likely send you an airave before canceling your service.
Remember, cancelling your service is more of a last ditch effort on our part.
It is true that you should be able to wiggle out of contract should they decide to change it, but that is likely very subjective; the changes that would allow as such likely fit into certain "categories". I.e, jacking up your rate would probably qualify, but discontinuing a minor service probably does not (not minor to you, of course, but you are most definitely in the minority of people who actually took advantage of that service). Though, this is some conjecture on my part, a rep would probably offer a better answer; I'm a technician, I don't deal with contracts.
Now as far as you trying to get kicked off (which I won't officially condone), it's generally not determined by a set gross amount of data used while roaming, but rather a large majority percentage of your total data used per month. The number needs to be high, sure, but it won't do you any good unless it accounts for something like 90%+ of your data usage.
Sent from my Nexus 7 using xda premium
Click to expand...
Click to collapse
Thaks for the information and perspective from the technical side. Yes, this may seem as a little issue from Sprint's side, but in fact its the number one reason I have and carry my phone. As a firefighter I'm on call 24/7 and when the **** hits the fan we get notified by "email to text" or group texting. When Sprint took this away, they took my response to my community away after hours. Still they could not give a ****.
I'm not "trying" to get kicked off but with recent Sprint network changes; for the worse in my area, my phone is roaming a majority of the time. I will not allow Sprint to use my home network to patch their POS system with an airwave. What I will continue to do is use my data eventhough its roaming most of the time. Currently I've used 4GB or roaming and 800MB of non roaming data. I hope this cost Sprint and they cancel me; in the meantime I'll continue to spread the word of their ****ty service, both customer and network. In the end it will cost them more money and lost customers than if they would have let me out of the contract due to a change THEY made, that disrupts my service.

firemanwill28 said:
I've been using some serious roaming data with Sprint trying to get them to cancel. Currently I've used 4gb of roaming data, in a previous month I used 2gb of roaming. Does anyone know how long it takes to get the termination? Will this termination be my single line or my whole account with three lines?
I really cant wait to get the hell away for Sprint; they are a piece of **** company.
Click to expand...
Click to collapse
1. Consume more than 10GB
2. It will take a lot of time and more if you are a good costumer.
3. Only your line the other 2 stay.
Tip: Pay ETF
Sent from my SPH-D710 using Tapatalk 2

squshy 7 said:
I think what the commenter who mentioned the airave meant was that they'll likely send you an airave before canceling your service.
Remember, cancelling your service is more of a last ditch effort on our part.
It is true that you should be able to wiggle out of contract should they decide to change it, but that is likely very subjective; the changes that would allow as such likely fit into certain "categories". I.e, jacking up your rate would probably qualify, but discontinuing a minor service probably does not (not minor to you, of course, but you are most definitely in the minority of people who actually took advantage of that service). Though, this is some conjecture on my part, a rep would probably offer a better answer; I'm a technician, I don't deal with contracts.
Now as far as you trying to get kicked off (which I won't officially condone), it's generally not determined by a set gross amount of data used while roaming, but rather a large majority percentage of your total data used per month. The number needs to be high, sure, but it won't do you any good unless it accounts for something like 90%+ of your data usage.
Sent from my Nexus 7 using xda premium
Click to expand...
Click to collapse
Actually, this is a much more informative, concise, (and probably far more accurate ) than any other department that I've dealt with.
That's one thing I've learned ...if you aren't talking to one of the techs you may as well be talking to a squirrel..
(No offense to any Sprint account reps, I'm sure I've just been unlucky)
Sent from my SPH-D710 using xda premium

firemanwill28 said:
I've been using some serious roaming data with Sprint trying to get them to cancel. Currently I've used 4gb of roaming data, in a previous month I used 2gb of roaming.
I really cant wait to get the hell away for Sprint; they are a piece of **** company.
Click to expand...
Click to collapse
firemanwill28 said:
I get pissed even thinking about how ****ty I've been treated by Sprint. I'll continue to drag them thru the mud till I'm out of their grasp. Till then roam on and wait.
Click to expand...
Click to collapse
firemanwill28 said:
Thaks for the information and perspective from the technical side. Yes, this may seem as a little issue from Sprint's side, but in fact its the number one reason I have and carry my phone. As a firefighter I'm on call 24/7 and when the **** hits the fan we get notified by "email to text" or group texting. When Sprint took this away, they took my response to my community away after hours. Still they could not give a ****.
What I will continue to do is use my data eventhough its roaming most of the time. Currently I've used 4GB or roaming and 800MB of non roaming data. I hope this cost Sprint and they cancel me; in the meantime I'll continue to spread the word of their ****ty service, both customer and network. In the end it will cost them more money and lost customers than if they would have let me out of the contract due to a change THEY made, that disrupts my service.
Click to expand...
Click to collapse
As it is clear what your intentions are, Will, I'm afraid I'm going to close this as it serves no real purpose and it will clearly cause a flame war. (Believe me I'm not a fan of Sprint service either.) Wish you the best of luck, and more importantly, thank you for your service as a fireman. :highfive: