I just noticed some today. I've got 1 (maybe 2) black dead pixels and stuck red subpixel.
Should I send it back, or just ignore it? I've had it since Friday, so they're clearly not that obvious (or maybe I just got them, who knows).
Anybody else have a similar experience? Any tips for getting rid of them if they're just stuck and not dead?
Dead pixels for phones are usually instant replace, no questions asked, if under warranty. There should be an app for stuck pixels where it flashes different colours on the screen in order to "unstick" the pixels.
Depends on how bad it is. At this high a resolution on such a small screen it probably isnt very noticeable. But then again once you notice it might be an eyesore and worth taking back.
Sent from my samsung gt i9250 which is in the wrong country.
I personally go crazy over dead pixels. I'd return it.
Oh wait now that you mention it. Nope its perfect. Replace it
Sent from my Galaxy Nexus using xda premium
Well, now that I have noticed it it's a bit of a pain, but you're correct in saying (whoever it was) that it's not that much of an issue because it's such a high resolution.
The bright pixels are more annoying than the dead ones, but the question is, would it be possible to get it repaired in Australia, even though I bought the phone from Handtec in England? I really don't want to wait for it to be back and then come over here again.
Niksko said:
Well, now that I have noticed it it's a bit of a pain, but you're correct in saying (whoever it was) that it's not that much of an issue because it's such a high resolution.
The bright pixels are more annoying than the dead ones, but the question is, would it be possible to get it repaired in Australia, even though I bought the phone from Handtec in England? I really don't want to wait for it to be back and then come over here again.
Click to expand...
Click to collapse
I'd say it's doubtful they would allow you to replace it in Australia. It's Samsung after all and since importing it you have no warranty in your country. You should have warranty in the UK for it though.
DDRFAN said:
Dead pixels for phones are usually instant replace, no questions asked, if under warranty. There should be an app for stuck pixels where it flashes different colours on the screen in order to "unstick" the pixels.
Click to expand...
Click to collapse
Actually, no. In many countries (and this might also be warranty-dependant), dead pixels do not lead to successful warranty replacement. I work in an IT company that also deals with hardware for a lot of clients and this question has been raised in the past and we have been unable to send a monitor with less than three dead pixels back under warranty.
Might be different with a mobile handset, but with a Samsung's SyncMaster monitor it was not replaced under warranty.
Related
Hi,
On the 5th of April I signed a 24-months contract with Three and got a HOX with it.
I've got this package from a Three Store (sadly....).
From day one I had coverage problem at home (and only around my block) serious enough for them to give me a free 28-days while they try to fix the situation in my area (central London, by the way).
Also, yesterday I heard/read that Three, very professionally, will just skip this 1.28 OTA upgrade (which could have improved the situation with my coverage problem).
As if this was not enough, I was reading about this "screen flex" problem that most of white HOXs have and how HTC said they will replace all these faulty handset.
Sure enough, my handset had this problem, so I went today at the store and asked for replacement; they had 4 models in store and ALL of them were more or less flawed!!!
I asked them what I should do and they said they would order new stock...
At this point I asked them, if also with the new batch of phones this problem persisted, if I could brake the contract and return the phone: the guy said "it cannot be done. The contract cannot be broken in any case". All I could do was take the black model.....
Now, I moved in the UK recently and I don't know exactly how these kind of disputes are handled in this country, but do you think this is normal?
I am having the worst service ever, several difficulties and the phone they sold me is faulty (not unusable, but HTC officially admitted it's a fault): can they really just say "We won't terminate your contract."??
In Italy in this case I would appeal to some kind of "Consumer agency" to ask for help, but here I don't know how to move.....
What do you suggest??
Should I just wait for the new batch of phones to arrive? What if that doesn't work either??
Thank you very much....
p.s. Too bad I discovered too late that the worst thing I could have done was buying the phone from a store and not online....I couldn't imagine that would have made any difference....
Unfirtunately contract cant be broken wen ure talking about screen fkex u dont just meanpressing the edge and gettin a rainbow effect do u? Because that isnt really a flaw
Sent from my HTC One X using XDA
snowwhite007 said:
Unfirtunately contract cant be broken wen ure talking about screen fkex u dont just meanpressing the edge and gettin a rainbow effect do u? Because that isnt really a flaw
Sent from my HTC One X using XDA
Click to expand...
Click to collapse
I am in fact talking about that issue, yes....
But if HTC admits it is a build flaw and they are ready to replace the handset (which is my understanding it's how things are), shouldn't that mean I can have a replacement or, if the problem doesn't get solved, a refund??
After all, this issue affects only white HOXs and on a per-handset basis...this looks like a build problem IMHO...
emmedema said:
I am in fact talking about that issue, yes....
But if HTC admits it is a build flaw and they are ready to replace the handset (which is my understanding it's how things are), shouldn't that mean I can have a replacement or, if the problem doesn't get solved, a refund??
After all, this issue affects only white HOXs and on a per-handset basis...this looks like a build problem IMHO...
Click to expand...
Click to collapse
The UK Sale of Goods act will protect you if you can prove that the item isn't fit for purpose. I doubt the flex will be a basis to use it though
http://whatconsumer.co.uk/the-sale-of-goods-act/
This might help you too....
http://www.direct.gov.uk/en/Governm...merrightswhenbuyinggoodsandservices/DG_182935
The actual.screen flex that Htc is refering to is some units shipped with permanent rainbow spots every device will have them iff pressed blackberrys is an example aswell i think forums have blown this out of proportion.who is actually going to press the sides of there screen?
Sent from my HTC One X using XDA
What snowwhite007 said.
The way LCDs are designed means that if you apply pressure then you'll get distortion. It isn't a flaw in the screen or the phone. You need to push much harder than you would during normal operation for it to happen.
I understand....
Ok, well, I never said it would make my phone unusable...I was just worried that the screen would be weaker because of this issue....
However, we'll se how it goes in time!
Thanks for you answers
Three say that they are working on a newer than 1.28 version and will be released in May. (personally, I think its flannel, it really is the 1.28 version we have seen here but with their crap on it and are calling it something different to cover up the delay in getting it out. Call me cynical if you like, lol)
Anyway, the 1.28 will fix the connection problems, at least it has done on most peoples handsets that post on here.
Steve
Tomo1971 said:
Three say that they are working on a newer than 1.28 version and will be released in May. (personally, I think its flannel, it really is the 1.28 version we have seen here but with their crap on it and are calling it something different to cover up the delay in getting it out. Call me cynical if you like, lol)
Click to expand...
Click to collapse
At least they've said they're doing something. Orange have said nothing. :|
Tbh I can't see why people are considering the flex thing as an issue, like said above, try do that on any LCD tv, or monitor or LCD phone screen, it all does it, but would you return your tv because of that? No because that is how it is. My dhd did that when pushing stupidly hard on the screen, same as the one x, this is in no way a design flaw! It's people abusing their devices imo.
Sent from my HTC One X using XDA
lawrence750 said:
Tbh I can't see why people are considering the flex thing as an issue, like said above, try do that on any LCD tv, or monitor or LCD phone screen, it all does it, but would you return your tv because of that? No because that is how it is. My dhd did that when pushing stupidly hard on the screen, same as the one x, this is in no way a design flaw! It's people abusing their devices imo.
Sent from my HTC One X using XDA
Click to expand...
Click to collapse
Apart from the "pressing screen for rainbow effect", are you guys having the same problem as me, wherein I can actually press the whole screen on the left hand side and the screen physically moves. It clicks in and out of the phone, as if to suggest its not fitted properly. Is this the same fault you guys have? I'm getting my 4th replacement tonight, really pissed off at the moment
winwiz said:
Apart from the "pressing screen for rainbow effect", are you guys having the same problem as me, wherein I can actually press the whole screen on the left hand side and the screen physically moves. It clicks in and out of the phone, as if to suggest its not fitted properly. Is this the same fault you guys have? I'm getting my 4th replacement tonight, really pissed off at the moment
Click to expand...
Click to collapse
Thats not normal. My screen doesn't move at all. It does sound like your screen wasn't fitted properly and it isn't clipping into the latches properly.
Tiersten said:
Thats not normal. My screen doesn't move at all. It does sound like your screen wasn't fitted properly and it isn't clipping into the latches properly.
Click to expand...
Click to collapse
I got a reconditioned unit from Orange
silly buggers sent me out one that someone didn't recondition properly!
Hi there, I've got a gray one x since may, it works fine, I have just some issues: major one is one dead pixel (or a grain of dust, but I bet on the pixel) placed a bit above the "e" in "one" word at boot...it's hardly noticeable with dark colours, but it's still quite middle-positioned.
Second issue is a stuck pixel, a red one, which appears only on some black/gray gradients (not present on opaque skin dock bar, for example, slightly visible on dark stock Htc keyboard)...it really doesn't bother me at all, but could be "useful" to increase defective pixels count.
Last problem is a bit of space at top and bottom of the display...it doesn't let lights out or stuff like that,it just gathers a bit (not much indeed) of dust which remains between unibody and display borders.
Do you think I could get a repair based on these issues (mainly pixels, as I'm not sure that "dust space" is actually a problem)?
I even dropped my phone once, so it has a liiiiight "dent" on the right bottom corner (amd some light get out,sadly,but I can't ask warranty repair for that)...and I'm guessing if they could refuse repair based on that,and maybe even charge return shipment costs (that's an awful policy in my opinion).
I'm italian, and people here say that I could try and it's most like a toss the coin situation, but since I'd need to wait till September (nothing works fine in this country in August) I'd like to gather some stats to decide to wait more or throw that f***ng bootloader out of the window and start to mod as it's meant to be
Thanks for any help
°Dexter° said:
Hi there, I've got a gray one x since may, it works fine, I have just some issues: major one is one dead pixel (or a grain of dust, but I bet on the pixel) placed a bit above the "e" in "one" word at boot...it's hardly noticeable with dark colours, but it's still quite middle-positioned.
Second issue is a stuck pixel, a red one, which appears only on some black/gray gradients (not present on opaque skin dock bar, for example, slightly visible on dark stock Htc keyboard)...it really doesn't bother me at all, but could be "useful" to increase defective pixels count.
Last problem is a bit of space at top and bottom of the display...it doesn't let lights out or stuff like that,it just gathers a bit (not much indeed) of dust which remains between unibody and display borders.
Do you think I could get a repair based on these issues (mainly pixels, as I'm not sure that "dust space" is actually a problem)?
I even dropped my phone once, so it has a liiiiight "dent" on the right bottom corner (amd some light get out,sadly,but I can't ask warranty repair for that)...and I'm guessing if they could refuse repair based on that,and maybe even charge return shipment costs (that's an awful policy in my opinion).
I'm italian, and people here say that I could try and it's most like a toss the coin situation, but since I'd need to wait till September (nothing works fine in this country in August) I'd like to gather some stats to decide to wait more or throw that f***ng bootloader out of the window and start to mod as it's meant to be
Thanks for any help
Click to expand...
Click to collapse
yup it can be replaced
I would try for a repair/replacement. A dead pixel around the center can get annoying.
I have a stuck pixel at around 5 o clock of the screen, but I didn't get it repaired. The stuck pixel like you said is visible in dark or black backgrounds. I barely even notice it when I'm using the phone. Sometimes I'll notice it when I'm watching a video but its still really really small because of the number of pixels on this huge screen.
Get your phone absolutely flawless in terms of hardware defects before you ever unlock the bootloader, because once you do HTC seems to decide that it means that they can throw the warranty out the window.
Hunt3r.j2 said:
Get your phone absolutely flawless in terms of hardware defects before you ever unlock the bootloader, because once you do HTC seems to decide that it means that they can throw the warranty out the window.[/QUOTE
Yeah HTC is kinda bad on that front. I mean how could custom software contribute to dead pixels and other hardware issues. If it's hardware related it should be covered by the warranty.
Click to expand...
Click to collapse
Hunt3r.j2 said:
Get your phone absolutely flawless in terms of hardware defects before you ever unlock the bootloader, because once you do HTC seems to decide that it means that they can throw the warranty out the window.
Click to expand...
Click to collapse
That's why I'm asking...my previous samsung phones have been modded on day one
It's quite sad to think that this community grew upon Htc products and countless mods, and now they're getting that tighter on this matter.
Thanks for your opinion guys, don't you think that the dent will be used as a "caused by user" excuse,then?
With a dent and an unlocked bootloader, HTC sure has enough excuses to refuse warranty. But you can always try your luck.
I called HTC UK before unlocking my boot loader to ask about warranty straight from the horse’s mouth. First I was told it voids all warranty, but after some discussion about how HTC dev has worded their T&C and talking to two other people from technical help division I was told that the final decision is upto the repair center. When HTC themselves can’t give a clear answer I don’t think anyone here can.
°Dexter° said:
That's why I'm asking...my previous samsung phones have been modded on day one
It's quite sad to think that this community grew upon Htc products and countless mods, and now they're getting that tighter on this matter.
Click to expand...
Click to collapse
Rooting on the very first day is a pretty ignorant move.. Even though Samsung doesn’t have an official disclaimer for rooted devices on their web site like HTC does; they too reserve the right to refuse warranty (and its general knowledge). Its discussed many times here and everywhere else. Some carriers specifically state it on their web sites and contracts. Samsung may not be as strict as HTC on the matter, but I personally know a person who was denied a hardware warranty claim for a rooted Samsung Galaxy S.
PhoenixFx said:
Rooting on the very first day is a pretty ignorant move.. Even though Samsung doesn’t have an official disclaimer for rooted devices on their web site like HTC does; they too reserve the right to refuse warranty (and its general knowledge). Its discussed many times here and everywhere else. Some carriers specifically state it on their web sites and contracts. Samsung may not be as strict as HTC on the matter, but I personally know a person who was denied a hardware warranty claim for a rooted Samsung Galaxy S.
Click to expand...
Click to collapse
I've sent in a rooted (and dented) HTC Desire in for warranty 3 times so far (one of which was when it was running CM7) and it was accepted and fixed with no issues at all, so I think it's more like one of those YMMV things.
WC_EEND said:
so I think it's more like one of those YMMV things.
Click to expand...
Click to collapse
Yes it is, I have come across threads where some (like you) have managed claim warranty while others have failed. So there is always a risk with any manufacturer. But more so with HTC’s because they have a disclaimer to which you have to agree twice while unlocking the boot loader. So its always wise to at least make sure the device is clear of any factory defects before pulling the trigger.
PhoenixFx said:
With a dent and an unlocked bootloader, HTC sure has enough excuses to refuse warranty. But you can always try your luck.
Click to expand...
Click to collapse
Wait, I have LOCKED bootloader (eagerly waiting to unlock, but I'm waiting for this warranty reason)...my main concern is the dent (which can't cause a dead pixel, but if they want to act like *****es they could use that ).
As per Samsung phones, it's so easy to bring everything to stock without traces that it's kind of a non-issue
PhoenixFx said:
Rooting on the very first day is a pretty ignorant move..
Click to expand...
Click to collapse
That's the only way to use Titanium and restore your phone and start testing it though properly
°Dexter° said:
Wait, I have LOCKED bootloader (eagerly waiting to unlock, but I'm waiting for this warranty reason)...my main concern is the dent (which can't cause a dead pixel, but if they want to act like *****es they could use that ).
As per Samsung phones, it's so easy to bring everything to stock without traces that it's kind of a non-issue
Click to expand...
Click to collapse
Oh, ok, guess I misread your post.
As for Samsung devices, I know they can be restored, but provided you are in a position to do so. In the example I gave earlier, the USB port was broken, so he couldn't use a tool like Odin/heimdal to flash a stock ROM before sending it in. I just took it as an example to show that even Samsung doesn't tolerate flashing.
It showed up... I've got this phone just one week and i can't replace it because I don't live in USA.. is there any way to fix it,? will any "pixel fix app" works on this amoled screen?
edit: i read about it and there is no way to fix it I'll try to return this phone, soo bad samsung..
timon12 said:
It showed up... I've got this phone just one week and i can't replace it because I don't live in USA.. is there any way to fix it,? will any "pixel fix app" works on this amoled screen?
edit: i read about it and there is no way to fix it I'll try to return this phone, soo bad samsung..
Click to expand...
Click to collapse
I played this "game" a few weeks ago. I also live outside the US, so I had to send it back for repair,due to a speaker problem (the speaker was 'crackling') and no firm in europe could fix it.. They were the worst weeks of my summer,it took almost 2 months to get my phone back,but I dont have any issues with the phone since then. Hope youll have more luck, 2 months were really too much.
soadzoor said:
I played this "game" a few weeks ago. I also live outside the US, so I had to send it back for repair,due to a speaker problem (the speaker was 'crackling') and no firm in europe could fix it.. They were the worst weeks of my summer,it took almost 2 months to get my phone back,but I dont have any issues with the phone since then. Hope youll have more luck, 2 months were really too much.
Click to expand...
Click to collapse
I'm seeing something similar but It's not always there, only shows up occasionally when the screen goes off and I wake it, started happening using liteROM
It's not a "stuck pixel". AMOLEDs can have dead pixels at worst (and it's MUCH rarer than in LCDs and usually it's only one color that doesn't respond). There's some deeper issue. Take a screenshot and see if it shows up there -- that'll tell us if it's in software or hardware.
roothorick said:
It's not a "stuck pixel". AMOLEDs can have dead pixels at worst (and it's MUCH rarer than in LCDs and usually it's only one color that doesn't respond). There's some deeper issue. Take a screenshot and see if it shows up there -- that'll tell us if it's in software or hardware.
Click to expand...
Click to collapse
If I have two bright green pixels, which are on all the time on the sa screen of my tab 7.7, what is this called then?
Well guys its happened. Its burned in and its really noticeable during videos and what not. Is there a way I can help it or do I have to get a replacement cause it makes me go crazy when I'm watching a video.
FrostyF7 said:
Well guys its happened. Its burned in and its really noticeable during videos and what not. Is there a way I can help it or do I have to get a replacement cause it makes me go crazy when I'm watching a video.
Click to expand...
Click to collapse
These 'burn ins' are reported often for the GNEX (or other AMOLED devices). I can see them myself on my 10 months old GNEX, not very clear though (maybe I just don't care enough). There are a few apps on the play store that supposedly revive the off-color sections. However, because of the fact the navbar and status bar on the same location >90% of the time, the burn ins will soon return. I'm not sure if you can claim these 'burn ins' under warranty, but even if you could, it's only a matter of time before named sections of the screen will burn in again on your fresh GNEX.
Yea that's what I have read when doing some research. And they probably wouldn't put it under warranty so I guess I should just get used to it.
Samsung has replaced my Gnex screen due to a burn in issue at the nav bar. I only had to send it in , not a question asked. I even offered to email them a photo showing the issue and they said it is not needed.
Sent from my Galaxy Nexus using Tapatalk 2
I just picked up a nexus second hand with screen burn, rang Samsung and they just said to send it in for replacement screen. They may of course send it back unfixed when I do, but I explained clearly what the problem was to their rep and they seemed to think it was covered by warranty.
Frankly it would be hard to see why it wouldn't be covered by warranty. They might assert that its just a matter of wear and tear, but I would say that if you follow the comprehensive instructions that come with it and a component stops working as expected within a year that its a question it should be covered by warranty.
(Bear in mind that the instructions are as specific as telling you not to suck the battery, paint the screen or microwave your device, but say nothing of how long to leave the screen on for.)
Of course if they say no it can be hard to actually assert your rights. But for most phone manufacturers its just easier to fix the thing.
Thanks for the replies guys I'll give them a call today.
I, personally, take the framework_res.apk out of whatever rom I'm about to flash...
Edit /res/values/dimens.xml Navsize values to 0...
And install LMTPIE.
This might even help reverse some burn in.
I got burn-in after just three months of pretty heavy usage. I knew it would happen, but it's still disappointing.
I'm getting really leery of buying AMOLED again, to be perfectly honest - as this also happened on my N1.
Wouldn't a transparent Nav bar and status bar prolong the life of the screen?
Sent from my Galaxy Nexus using xda app-developers app
In my nexus warranty card it stated that burn-ins are normal for all types of LCD and OLED screens after time and this issue is not covered by warranty.
Jubakuba said:
I, personally, take the framework_res.apk out of whatever rom I'm about to flash...
Edit /res/values/dimens.xml Navsize values to 0...
And install LMTPIE.
This might even help reverse some burn in.
Click to expand...
Click to collapse
Another way to remove the nav is add this line to build.prop qemu.hw.mainkeys=1
kristian93 said:
In my nexus warranty card it stated that burn-ins are normal for all types of LCD and OLED screens after time and this issue is not covered by warranty.
Click to expand...
Click to collapse
Lolwut?! They mention it's known to happen and say it's not covered? Let them deny someone. I'd take them to court. You can't mention something as a known or expected hardware failure and not cover it, rofl.
Sent from my AOSP Android 4.1.1 Galaxy Nexus.
Zeinzu said:
Lolwut?! They mention it's known to happen and say it's not covered? Let them deny someone. I'd take them to court. You can't mention something as a known or expected hardware failure and not cover it, rofl.
Sent from my AOSP Android 4.1.1 Galaxy Nexus.
Click to expand...
Click to collapse
Depends on how you look at it. It's not exactly a hardware 'failure' since the screen is still working at a level that does not impede with usage of the phone. It's just annoying (depending on who you ask). Compare it with a dead pixel on your brand new TFT computer screen. In some countries, this is not covered by warranty.
I'm not convinced that if someone in the Netherlands would take it to court, they'd win.
Now I'm scared my phone will soon before crap lol
Sent from my Galaxy Nexus using xda premium
Anyone have any deadzones in their device's (E971) touchscreen?
I did the OTA upgrade, and factory reset hoping it would resolve this but it hasn't. It is not the screen protector either. Is this the issue the Nexus 4 screens are suffering from? Has made typing nearly impossible without predictive text or even unlocking the phone. Attached is the area affected.
Unit is flawless and hasn't been physically afflicted.
If it's defective, I should go to Rogers for faster service compared to LG, correct?
Yes go to Rogers and get it exchanged. Cause that is definitely not suppose to be happening.
Metsuna said:
Yes go to Rogers and get it exchanged. Cause that is definitely not suppose to be happening.
Click to expand...
Click to collapse
This. Dead zone means manufacturing fault. Of the two or three dozen I have sold (e973) there has been one with a dead zone. Bottom half of the screen. Seen it from all vendors, but it is usually rare.