Develop Bugs

Asurion

So today I dropped my phone on a hardwood floor. I thought it was fine until i tried turning the screen on. The inside of my screen was cracked and everything was messed up. I filed a claim with asurion and I'll be getting the new phone Monday hopefully. I was wondering if anyone had any previous experiences with Asurion and would like to share? Did you get a new or refurbished phone? How was your experience?

last time i used them i got a refurbished phone but it seem like it was brand new

Personally any refurbished phone I got from any Tmobile source in the past ten years looked and acted brand new.
Sent from my SGH-T989 using xda premium

I got a new fascinate from them and it ran better than the original one. Using glitch kernel with the low leakage download. Could not run it on original phone. Anyway, have had three phones replaced thru them with zero issues.
Sent from my SGH-T989 using xda premium

Thanks guys. It makes me feel a little better that I will get a good device. I don't want to go though the hassle of returning it and waiting for another one.

How much did you have to pay to file the claim?
Sent from my SGH-T989 using XDA App

$130 is the deductible, once it's filled it comes right out of T-mobiles warehouse just like a warranty exchange. Glad you were able to get it all taken care of so quickly. I'm so paranoid about my screen breaking.

G1ForFun said:
How much did you have to pay to file the claim?
Sent from my SGH-T989 using XDA App
Click to expand...
Click to collapse
I had to pay $130. Its better than a new phone or having to go through the hassle of fixing the screen. I'm always so careful with my phones but it just slid off my desk and fell. It was awful.

Scyke said:
I had to pay $130. Its better than a new phone or having to go through the hassle of fixing the screen. I'm always so careful with my phones but it just slid off my desk and fell. It was awful.
Click to expand...
Click to collapse
I could imagine
I have insurance so that is why I asked....Although I really hope I never have to file a claim.

When they used the term "refurbished".... It's not like they take a broken fone fix it n give it to lol.... It's when a customer has 14 days when they get there fone n they don't like it, n they return it to the store. There was nothing wrong with the fone its just that the store can't sell it so they mail it back to corporate.. They do a whipe.. n they send it out.. Just wanted to clear things up lol
Sent from my SGH-T989 using XDA Premium App

mightymike889 said:
When they used the term "refurbished".... It's not like they take a broken fone fix it n give it to lol.... It's when a customer has 14 days when they get there fone n they don't like it, n they return it to the store. There was nothing wrong with the fone its just that the store can't sell it so they mail it back to corporate.. They do a whipe.. n they send it out.. Just wanted to clear things up lol
Sent from my SGH-T989 using XDA Premium App
Click to expand...
Click to collapse
That's true for some, the whole truth is that sometimes they are a frankenstein of many bad phones. If you were here when the T989 forum kicked off, there was a ton of people sending their phones back for screen issues. You can bet those got circulated again as exchanges too. For me personally, I have sent back tons of replacements because they were not 100% perfect. Know that you can tell them if you have an issue and they will try to resolve it.
Hope that helps you get a balanced view of things.

Dead Screen =(

I went on a vacation trip to Vegas, Nevada for the weekend (I'm from New Mexico)
while traveling through Arizona, I was texting and suddenly my screen went black. I've done almost everything I can think of to revive it and no luck, the bottom keys are all responsive and I still receive calls and texts so it's clearly a hardware issue. Sprint has been pretty much less then helpful, I visited a Sprint repair center in Nevada and they couldn't fix it, I didn't think they'd be able to anyways so I didn't bother telling them it had a custom rom on it, but I figured they'd at least replace it. Then they told me I'd have to wait until I got back to my hometown to get it replaced. I have officially been without a phone for a week now. Today, I took it to my local Sprint store (the only Sprint store in 100 miles) where they were out of stock and ordered me another and said it could take up to two weeks. WTF! are you kidding me! Why the hell couldn't they replace the Damn thing in Nevada in the first place! I'm f****n pissed right now with Sprint and that's not good considering I've only been with them for a month. I'm glad they're going to replace it, they don't know it's modded yet but the screens dead so they won't find out until it's out of my hands anyways. I guess the point of this post is, has anyone else had a similar issue with a dead screen? Have any of you experienced this much trouble with Sprint? Just so you know the phone was never dropped, had never seen a drip of water, was in a case since day 1, was running blazer 4.0 el29 rom with e26 modem on it.

Shined a light? Maybe back light failed?, I mean c4 led light, sprint here replaces for me on the spot, "cant dial 911", or they gove a loaner.
Sent from my SPH-D710 using Tapatalk

I feel your Sprint-related pain. If you want to check if it is just the display, try androidscreencast: http://code.google.com/p/androidscreencast/
You may want to flash the stock, un-rooted ROM before you actually exchange the phone as well. http://forum.xda-developers.com/showthread.php?t=1383678

tubasteve said:
Shined a light? Maybe back light failed?, I mean c4 led light, sprint here replaces for me on the spot, "cant dial 911", or they gove a loaner.
Sent from my SPH-D710 using Tapatalk
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Click to collapse
Must be nice, none of the Sprint centers I've been to so far have offered me a loaner, or to replace it on the spot, they basically shot me and ran away. It's definitely a dead amoled though, guess I'm just unlucky

Mattheyu said:
I feel your Sprint-related pain. If you want to check if it is just the display, try androidscreencast: http://code.google.com/p/androidscreencast/
You may want to flash the stock, un-rooted ROM before you actually exchange the phone as well. http://forum.xda-developers.com/showthread.php?t=1383678
Click to expand...
Click to collapse
thanks, couldn't find the stock rom though all this new stuff. Nice, Didn't know they're was a screen test, it's definitely a gonner though, guess I'll just wait for two weeks, in the meantime Imma go play in traffic.

Not sure why you don't just send it to Samsung, who said their turnaround time is six days, instead of waiting for Sprint.
1-800-726-7864 and they e-mail you a UPS label. Two days there, two days to work on it, two days back.

Mattheyu said:
Not sure why you don't just send it to Samsung, who said their turnaround time is six days, instead of waiting for Sprint.
1-800-726-7864 and they e-mail you a UPS label. Two days there, two days to work on it, two days back.
Click to expand...
Click to collapse
I tried one time but I was waiting on the phone for a long time, maybe I'll try again and see if they'll work with me.

Hmmm. I called 1-888-987-4357, which is the number in the warranty book, and I had no wait time. Try that one instead.

I couldn't imagine getting swapped out on the spot! I find it hard to believe any sprint retail would keep refurb stock to swap out when someone was needing an exchange...him, perhaps it corporate? They have powers indirect could only dream of! Or, at least can see more than the last payment made in pre cash LOL
If they get the order in before 5, it should be there next day. If their on back order, it can take 7 to 10 business days, but usually takes 3 to 5.
Maybe its a regional thing

tubasteve said:
Shined a light? Maybe back light failed?, I mean c4 led light, sprint here replaces for me on the spot, "cant dial 911", or they gove a loaner.
Sent from my SPH-D710 using Tapatalk
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Click to collapse
There is no backlight on an amoled display.

kurtiskobain said:
I couldn't imagine getting swapped out on the spot! I find it hard to believe any sprint retail would keep refurb stock to swap out when someone was needing an exchange...him, perhaps it corporate? They have powers indirect could only dream of! Or, at least can see more than the last payment made in pre cash LOL
If they get the order in before 5, it should be there next day. If their on back order, it can take 7 to 10 business days, but usually takes 3 to 5.
Maybe its a regional thing
Click to expand...
Click to collapse
True but I've heard several people who bricked they're phone and took it to a sprint service center and said they swapped it for a new one because they couldn't fix it, they said they were completely out of new epic 4g touch's here so I'd have to wait which is fine but up to two weeks? that's bs, I called *2 for a rep and they said it should only be 3 to 5 but it varies by store.

T-Mobile Samsung Galaxy SII Warranty Replacements

So I've had the SII since October. My original was fine (minus excessive blobs and lines which I just lived with) until I updated to the LDE update through Kies. I was stock unrooted at the time, and it sent it into a boot loop. Couldn't get it to master reset or even get into download mode. I took it in to T-Mobile and they couldn't get it to reset either. They ordered me a warranty replacement.
The replacement I received had random reboot issues. Serious issues, as in it randomly rebooted 50+ times in the 24 hours I had it. Master resets did not solve the issue. T-Mobile ordered me another warranty replacement.
The next replacement had a scratched screen. Very scratched, all over the screen, but very fine scratches that I only noticed it once it was in sunlight. It actually seemed they were underneath the screen, as you could not feel them when running your fingers over it. But severe enough the screen became unusable in sunlight. I had this one less than 24 hours. T-Mobile ordered me another replacement.
This replacement has a scuff mark on the internal body (which would normally be covered by the battery cover), left of the camera. There is also a horizontal line under the screen, approx. 1 1/2 inches from the top. It goes to mid screen, then a vertical line from that for approx. 3/4 inch, then another horizontal line to the other edge of the screen. This is noticeable in sunlight, whether screen is on or off. The screen matrix (pixel matrix?) is absolutely noticeable in sunlight as well. I've had this phone less than 24 hours. T-Mobile ordered me another replacement.
Has anyone else had issues with replacements? Is there any way to get them to send me a new phone instead of the refurbished (they confirmed all replacements are refurbished) ones I'm receiving?
Share your stories or suggestions below.
(edited for typing errors)
Sent from my SGH-T989 using xda premium

Got my replacement from Samsung after the screen died. Well they didn't replace it, they just fix the problems (and replaced the dinged bezel) and sent it back. It was perfect after that.
I've never heard of bad coming from T-Mobiles replacement, but if they can't get it right, I'd suggest trying Samsung.

Saxysaxplayer said:
Got my replacement from Samsung after the screen died. Well they didn't replace it, they just fix the problems (and replaced the dinged bezel) and sent it back. It was perfect after that.
I've never heard of bad coming from T-Mobiles replacement, but if they can't get it right, I'd suggest trying Samsung.
Click to expand...
Click to collapse
I've thought about just sending it in to Samsung if the next phone doesn't work out, especially since this will be the 4th replacement. I have another phone I can use (my HTC T-Mobile G2) in the meantime. How long did it take to get yours back?
Sent from my SGH-T989 using xda premium

They wouldn't except a repair on my phone which had tons of lines, because there was a scratch the screen which "voided the warranty"...

Android Revolution said:
I've thought about just sending it in to Samsung if the next phone doesn't work out, especially since this will be the 4th replacement. I have another phone I can use (my HTC T-Mobile G2) in the meantime. How long did it take to get yours back?
Sent from my SGH-T989 using xda premium
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Click to collapse
It took 10 days, if I remember correctly

I also bought my phone back in October. Despite the lines and blob issue, I did not get it replaced. Recently my phone call were directly going into my voicemail. Even after the master reset, problem persisted and T-mobile agreed to replace the phone under warranty.
Even though I was told that it will take up to 7 business days to get the replacement, I received mine in 2 days. Although there is no definite way to tell, but my replacement phone looked brand new and has not given me any problems so far. It doesn't even have the line/blob issue!
While talking to T-mobile I was assertive that this is my only phone and I need the replacement ASAP. I also asked for a new phone rather than a refurbished one. The rep told me she'll put a notification on the account but there is no way to guarantee that the replacement phone will be new. I guess it worked!
I hope this helps.
Good Luck!

So i received replacement #4 today. Initial inspection found no significant body damage, but there are still 2 horizontal lines of about a 1/4 inch on two sides of the screen noticeable in sunlight.
I'm beginning to think I'm being overly critical because of the previous faulty replacements I received. So i've decided to just keep this one. At this point I'm tired of the back and forth with the phones.
If I find I can't live with the screen issues at a later time, I'll either contact Samsung directly for it to be fixed or replaced, or ask T-Mobile about the alternate exchange program.
This one is now rooted and ready for some awesome custom ROMs that will be dropping shortly now that we have source!
Thanks for the tips/advice!
(edited to finish post)
Sent from my SGH-T989 using xda premium

Android Revolution said:
So I've had the SII since October. My original was fine (minus excessive blobs and lines which I just lived with) until I updated to the LDE update through Kies. I was stock unrooted at the time, and it sent it into a boot loop. Couldn't get it to master reset or even get into download mode. I took it in to T-Mobile and they couldn't get it to reset either. They ordered me a warranty replacement.
The replacement I received had random reboot issues. Serious issues, as in it randomly rebooted 50+ times in the 24 hours I had it. Master resets did not solve the issue. T-Mobile ordered me another warranty replacement.
The next replacement had a scratched screen. Very scratched, all over the screen, but very fine scratches that I only noticed it once it was in sunlight. It actually seemed they were underneath the screen, as you could not feel them when running your fingers over it. But severe enough the screen became unusable in sunlight. I had this one less than 24 hours. T-Mobile ordered me another replacement.
This replacement has a scuff mark on the internal body (which would normally be covered by the battery cover), left of the camera. There is also a horizontal line under the screen, approx. 1 1/2 inches from the top. It goes to mid screen, then a vertical line from that for approx. 3/4 inch, then another horizontal line to the other edge of the screen. This is noticeable in sunlight, whether screen is on or off. The screen matrix (pixel matrix?) is absolutely noticeable in sunlight as well. I've had this phone less than 24 hours. T-Mobile ordered me another replacement.
Has anyone else had issues with replacements? Is there any way to get them to send me a new phone instead of the refurbished (they confirmed all replacements are refurbished) ones I'm receiving?
Share your stories or suggestions below.
(edited for typing errors)
Sent from my SGH-T989 using xda premium
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Click to collapse
Man...sorry about that. I live in Puerto Rico. When i went to the store for a warranty replacement they gave me a brand new phone. I think all depends on their staff. Some are nice...some are not. Im telling you this because before go to this store i tried a different one...one close to where i live and the girl was so rude. She didnt even care nothing at all. Then i dedided to go to a different store and this girl was such a blessing. She gave me a new one and told me: Nobody gave you this phone as a present...if you paid for it you need a new one!
Vibrant- Kankwich Kang CM9
Galaxy S2 T989 -Stock ICS. ;-)

Im on my 4th now. Well itll be here on tuesday. I just got my thirdyesterday and the mic doesnt work. So during calls no one can hear me unless i put it on speaker. The secpnd they sent me had usb port issues and the last was completely screwy. I was firm with the last rep and asked if there was another option. They vasically said that their alternate exchange normally would come into effwct now because of how many defective phones ive had in the last 90 days but because this is "their best phone" any other phone would be considered a downgrade. The rep i spoke to today actually said that she noted the account so if my fourth has issues to just check if i can get something else first . Doesnt the sgs3 come ot on the 20th?. You think theyd give me that?. No, i havent scammed the system because i generally have had so many issues with this phone, unrooted abd rooted.
Sent from my SGH-T989 using XDA

Tmobile policy is 3 replacements in 90, days gets you an upgrade for free (or it was)
Sent from my SGH-T989 using Tapatalk 2

danielblakes said:
Tmobile policy is 3 replacements in 90, days gets you an upgrade for free (or it was)
Sent from my SGH-T989 using Tapatalk 2
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Click to collapse
Still is, but only if they are offering an alternate replacement for the phone. Currently, T-Mobile is not offering any phone as an alternate replacement for the S2. Only a refurbished unit, or a new S2 if you're lucky depending on the inventory of refurbished units when your order is pulled. I looked into the alternate replacement and have verified it at multiple levels.
Sent from my SGH-T989 using xda premium

Android Revolution said:
Still is, but only if they are offering an alternate replacement for the phone. Currently, T-Mobile is not offering any phone as an alternate replacement for the S2. Only a refurbished unit, or a new S2 if you're lucky depending on the inventory of refurbished units when your order is pulled. I looked into the alternate replacement and have verified it at multiple levels.
Sent from my SGH-T989 using xda premium
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Click to collapse
They told me the same thing twice. Im on my fifth now with no issues so far. Im kind of upset that its only been six months and ive had these many issues and replacements. Is the sgs3 confirned for tmobile on tge 20th?
Sent from my SGH-T989 using XDA

I recently had to replace a sgs2 under php warranty. Had horrid washed out screen colored and looked as if brushed aluminum. I am glad cuz right after the box arrived my original made in China t989 with the horrid build quality bricked and would never start again after I wiped and did a factory reset. The model I got as my replacement was made in Korea and had stock ICS installed. Also the screen is perfect and amazing.
I have to ask to those of you with nasty screens with blotches and lines. Are they made in China or Korea? I wonder if it is just China crap quality that is the cause while Korean made phones look and work well.
Sent from my SGH-T989 using XDA

I just got my new from PHP too. Original was korea, new one is made in China. China's lines and blobs are way way less noticable. GPS seems to work faster. Wifi connects without a problem, but that may be the ICS.

Nugenrules said:
I just got my new from PHP too. Original was korea, new one is made in China. China's lines and blobs are way way less noticable. GPS seems to work faster. Wifi connects without a problem, but that may be the ICS.
Click to expand...
Click to collapse
Maybe after a year they finally got the screen issues resolved? I now can say I love this phone.
Sent from my SGH-T989 using XDA

I bought my GS2 used from Craigslist.
The previous owner didn't keep the phone on rubber case. So its got hairline scratches all over the plastic body and 2 dings. Butt he screen is flawless.
It pisses me of sometimes to look at the phone when I take it off the rubber case. Its probably not nice for someone who takes care of their devices and wants them in near mint condition.
I thought about switching my device with warranty exchange, but always feel bad about it. If I exchange it, the device has to have real fault. And Actually do have an issue with non-responsive touchscreen.
Its not happened again since ICS. Also reason I am not rooting is because I do want to exchange the device is the screen goes bonkers again.
But dam it would be nice if the previous owner took better care of the phone. Otherwise I'm happy with the phone. Sorta, still waiting on CM7/CM9 to arrive on this phone, bug free

vmartinez39 said:
I bought my GS2 used from Craigslist.
The previous owner didn't keep the phone on rubber case. So its got hairline scratches all over the plastic body and 2 dings. Butt he screen is flawless.
It pisses me of sometimes to look at the phone when I take it off the rubber case. Its probably not nice for someone who takes care of their devices and wants them in near mint condition.
I thought about switching my device with warranty exchange, but always feel bad about it. If I exchange it, the device has to have real fault. And Actually do have an issue with non-responsive touchscreen.
Its not happened again since ICS. Also reason I am not rooting is because I do want to exchange the device is the screen goes bonkers again.
But dam it would be nice if the previous owner took better care of the phone. Otherwise I'm happy with the phone. Sorta, still waiting on CM7/CM9 to arrive on this phone, bug free
Click to expand...
Click to collapse
Cm9 is basically bug free...
Sent from my SGH-T989 using xda premium

Power button was sticking on mine... Got a new one with ICS pre installed. No screen issue..no issues at all.
Sent from my SGH-T989 using xda premium

Also i was sent a brand new phone.
Sent from my SGH-T989 using xda premium

txcyko said:
Also i was sent a brand new phone.
Sent from my SGH-T989 using xda premium
Click to expand...
Click to collapse
How can you tell it's a brand new device?
they usually come in a blank white replacement box.
Sent from my SGH-T989 using xda app-developers app

My replacement phone is way worse than original!

Guys I need some suggestions. About 2 weeks ago I dropped my S3 and smashed the screen. So I used my insurance and ordered another one. I absolutely loved my S3 before......
But the new one that they sent me is absolutely slow and laggy and its driving me insane! Everything I do takes a tiny split second longer than normal, but after a while it gets very annoying. Especially since I know what a perfect working one feels like.
When I press the side button to unlock the phone, its laggy lighting up.
When I swype to unlock the phone, its laggy getting to the home screen.
When I hit the bottom home button, its laggy coming back.
You get my drift...
My original was super quick and snappy, and now this thing is driving me nuts.
What would you suggest that I do? Its been this way right out of the box.
Thanks for any suggestions!

tckelsey said:
Guys I need some suggestions. About 2 weeks ago I dropped my S3 and smashed the screen. So I used my insurance and ordered another one. I absolutely loved my S3 before......
But the new one that they sent me is absolutely slow and laggy and its driving me insane! Everything I do takes a tiny split second longer than normal, but after a while it gets very annoying. Especially since I know what a perfect working one feels like.
When I press the side button to unlock the phone, its laggy lighting up.
When I swype to unlock the phone, its laggy getting to the home screen.
When I hit the bottom home button, its laggy coming back.
You get my drift...
My original was super quick and snappy, and now this thing is driving me nuts.
What would you suggest that I do? Its been this way right out of the box.
Thanks for any suggestions!
Click to expand...
Click to collapse
Root it and install a custom ROM, most of them will make even a good device feel umpteen times better. If it's still running poorly after you've tried a few ROMs then box it back up and take it to a store or call the insurance company back and explain the problem.

Esoteric68 said:
Root it and install a custom ROM, most of them will make even a good device feel umpteen times better. If it's still running poorly after you've tried a few ROMs then box it back up and take it to a store or call the insurance company back and explain the problem.
Click to expand...
Click to collapse
Thanks, yea ive thought about rooting it. Ive just never rooted a phone before so I was hoping there was something I could do that was basic and might fix the problem.

It seems unlikely it's a hardware problem. I'd start with a factory reset and see it it's still laggy, then slowly install apps until you figure out what's slowing down the phone.
I'd guess something in the background is grabbing CPU cycles.

update?

lviv73 said:
Take the phone apart,take out the internals,put a bomb inside it and send it back to them,that will let them know not to ship defective phones.
Click to expand...
Click to collapse
I also heard it's a great way to get sent to Guantanamo bay

yousefak said:
I also heard it's a great way to get sent to Guantanamo bay
Click to expand...
Click to collapse
Don't worry our president will let him out.

Just out of curiosity, did your replacement device look brand new...or did it look refurbished? They say you cant tell, however, i do know from experience that refurbished phones can show some damage. The reason i'm asking is because the Galaxy SIII is so new i would find it amazing that they already have refurbished devices to distribute on insurance claims. If it was brand new you would know. I would call sprint or your insurance provider and demand a new phone if the lag doesnt resolve itself. Sprint charges almost DOUBLE the price for insurance on the galaxy SIII compared to many other devices. I would be pissed if i didn't get a prefect SIII.
Also, I would strongly advise picking up an OtterBox case for your SIII, those things can keep your phone safe during a nuclear war.

RealTic said:
Just out of curiosity, did your replacement device look brand new...or did it look refurbished? They say you cant tell, however, i do know from experience that refurbished phones can show some damage. The reason i'm asking is because the Galaxy SIII is so new i would find it amazing that they already have refurbished devices to distribute on insurance claims. If it was brand new you would know. I would call sprint or your insurance provider and demand a new phone if the lag doesnt resolve itself. Sprint charges almost DOUBLE the price for insurance on the galaxy SIII compared to many other devices. I would be pissed if i didn't get a prefect SIII.
Also, I would strongly advise picking up an OtterBox case for your SIII, those things can keep your phone safe during a nuclear war.
Click to expand...
Click to collapse
If its refurbished it will have a sticker under the battery near the IMEI & S/N information with a date when it was refurbed... u can also look under ##786# under "reconditioned status"

I just got a replacement a few hours ago
U just hated those ink spots
My replacement I think it's new
I got it from best buy
The only problem I have is that the usb port is really square on the cover and kinda sharp too
Also on my box there's a sticker that says updated
What does that mean
Sent from my SPH-L710 using xda premium

gtuansdiamm said:
I just got a replacement a few hours ago
U just hated those ink spots
My replacement I think it's new
I got it from best buy
The only problem I have is that the usb port is really square on the cover and kinda sharp too
Also on my box there's a sticker that says updated
What does that mean
Sent from my SPH-L710 using xda premium
Click to expand...
Click to collapse
it means you have one of the latest if not the latest ota update.

Awesome
Sent from my SPH-L710 using xda premium

go into settings, about device and you can check if its refurbished that way easily

Where there
Sent from my SPH-L710 using xda premium

Device Exchange with Verizon

Just had a quick question, when I started service with Verizon Wireless last Friday I originally got the LG G2 and my fiance got the HTC One after about a day I returned the G2 and got the One for myself and had to pay the stupid $35 restock fee my question I have is my One is overheating and discharging at a alarming rate, my question is if I bring it back in which the device is within the return period will they try and charge me another $35 restocking fee and will they replace it with a refurbished device or a new one?
Sent from my HTC6500LVW using Tapatalk

If you are replacing a new phone, I would demand a new replacement,.
Sent from my Galaxy Tab 10.1

They shouldn't charge you a restocking fee. I had to swap out my rezound for a pixel issue and they didn't charge me. I also remember they gave me a brand new phone.
Sent from my HTC6500LVW using xda app-developers app

Darkmx2000 said:
Just had a quick question, when I started service with Verizon Wireless last Friday I originally got the LG G2 and my fiance got the HTC One after about a day I returned the G2 and got the One for myself and had to pay the stupid $35 restock fee my question I have is my One is overheating and discharging at a alarming rate, my question is if I bring it back in which the device is within the return period will they try and charge me another $35 restocking fee and will they replace it with a refurbished device or a new one?
Sent from my HTC6500LVW using Tapatalk
Click to expand...
Click to collapse
You will get a refurb. They will never exchange same device with a new one. It's BS. They say it will be new but it's not. However I got a refurb unit and it works just fine. Mine just stopped working all together. The replacement unit didn't have the camera issue though so I lucked out and got a better device.

Thanks guys I just got back they replaced it with a new one because I was still within the 15 day return period. Also what was FREAKING AWESOME! was that the store manager is a diehard XDA fan and he himself is rocking CM 11 on his HTC One I was like damn I updated my fiance phone to 4.3 not aware of that I screwed up her chance at rooting and he told her to give him her phone and he swapped out right then and there so now we both are back on 4.2.2
Sent from my HTC6500LVW using Tapatalk

Darkmx2000 said:
Thanks guys I just got back they replaced it with a new one because I was still within the 15 day return period. Also what was FREAKING AWESOME! was that the store manager is a diehard XDA fan and he himself is rocking CM 11 on his HTC One I was like damn I updated my fiance phone to 4.3 not aware of that I screwed up her chance at rooting and he told her to give him her phone and he swapped out right then and there so now we both are back on 4.2.2
Sent from my HTC6500LVW using Tapatalk
Click to expand...
Click to collapse
Sounds like you have the coolest Verizon rep in the nation. That's freaking awesome.

Darkmx2000 said:
Thanks guys I just got back they replaced it with a new one because I was still within the 15 day return period. Also what was FREAKING AWESOME! was that the store manager is a diehard XDA fan and he himself is rocking CM 11 on his HTC One I was like damn I updated my fiance phone to 4.3 not aware of that I screwed up her chance at rooting and he told her to give him her phone and he swapped out right then and there so now we both are back on 4.2.2
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That's cool! Lucky you!

Yeah tell me about it. I was telling him about everyone that was pissed about the 4.3 update and he was showing me his phone and when he realized I was updated and still within the 15 he swapped it out for me
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Thanks!
Hello XDA Professionals,
Just wanted to add my small success story due in large part to reading about Darkmx2000's experience.
I am a verizon customer in Providence RI and prior to the HTC One I have only owned a Droid 3 and Droid 4, so I assumed rooting and flashing roms would be no issue. (Knowing little about HTC in general).
Fast forward to this week, upon realizing I was without any recourse, decided to look into exchanging the phone. After reading mixed reviews on interactions with Vzw reps, I decided to try an exchange via the pink/purple hue complaint. Before leaving work, I took a pic underneath my desk to illustrate the pinkish low light problem.
It was a good thing I did. The somewhat friendly rep took my phone at the counter, walked into the middle of the store, began taking pictures, and then proclaimed "I dont see it theres nothing wrong with this phone". To retort, I showed her my only piece of evidence. After gently explaining it was only in low light situations, and that it couldnt be done in the current setting. After seeing the pic, and listenining to me yammer on like I am some sort of quasi-professional cell phone photographer, she relented and agreed to replace my phone with a new one.
When she went to push the OTA i kindly requested she didnt so I could "evaluate the hue difference pre update"
I currently have my HTC One unlocked and s-off
Good thing I tried in the end.
Darkmx2000 said:
Yeah tell me about it. I was telling him about everyone that was pissed about the 4.3 update and he was showing me his phone and when he realized I was updated and still within the 15 he swapped it out for me
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rtill1 said:
Hello XDA Professionals,
Just wanted to add my small success story due in large part to reading about Darkmx2000's experience.
I am a verizon customer in Providence RI and prior to the HTC One I have only owned a Droid 3 and Droid 4, so I assumed rooting and flashing roms would be no issue. (Knowing little about HTC in general).
Fast forward to this week, upon realizing I was without any recourse, decided to look into exchanging the phone. After reading mixed reviews on interactions with Vzw reps, I decided to try an exchange via the pink/purple hue complaint. Before leaving work, I took a pic underneath my desk to illustrate the pinkish low light problem.
It was a good thing I did. The somewhat friendly rep took my phone at the counter, walked into the middle of the store, began taking pictures, and then proclaimed "I dont see it theres nothing wrong with this phone". To retort, I showed her my only piece of evidence. After gently explaining it was only in low light situations, and that it couldnt be done in the current setting. After seeing the pic, and listenining to me yammer on like I am some sort of quasi-professional cell phone photographer, she relented and agreed to replace my phone with a new one.
When she went to push the OTA i kindly requested she didnt so I could "evaluate the hue difference pre update"
I currently have my HTC One unlocked and s-off
Good thing I tried in the end.
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Click to collapse
AWESOME! Glad I could help ???
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