Develop Bugs

Screwed for iPhone 4GS rant

WE have been duped by Sprint people. Go to their website and you will notice the announcement of the iPhone 4Gs. You can even pre order it. This privilege was not given for the Samsung Galaxy S 2 ET4G.
Why...was this you say...it's obvious that Sprint knew it had made a deal to buy a **** load of IOS devices to secure this deal with Apple.so they didn't promote the galaxy ET4g. Now they have a big announcement tomorrow. They are going out of their way to let you pre order the iPhone as well.
Sad, and yes I feel they used us to get this deal, by canceling all perks, while giving us crappy service. My Photon has a red circle and no service, and I don't have a ET4G yet. Service has been terrible most of the summer all over NY and in mid town NYC.
If service was being interrupted to better service I may stick around, but not getting signal, failed messages, and paying for it and no credit with lies is unacceptable. Not being able to pre-order the phone I wanted because they made a deal with Crapple is also unforgivable. Price isn't the only thing that matters in a business relationship. It's I pay for service and expect to have it when I want it, not when you decide to give it.
Hell I was told by a customer service rep that I should be happy because I have had a lot of usage on my line. I then said yes that is true, but when I need my service to work it failed to deliver....I missed important calls. and meetings with people because of failed service.
People were telling me when they called the phone rang 3x's and hung up no message was able to be left. Others told me that they would get a network busy message please try again later. One rep verified this condition of calling me, and could not get through. The phone rang 3x's and the line just went dead when they called. I have been to tech centers, and have made many battery pulls, and software reboots, and finally I was told that there was a net work issue and they did not know when it would be cleared. Now when I call to talk about it they put me on hold no music and never come back to talk.
I just don't see it getting better, and when the next generation of phones IE Prime or what ever hits Verizon, and this is not cleared I am gone. When I feel I have to beg for service, or a credit for not receiving service after paying my bills for 15 years, and at one point having a $300 a month phone bills for business it's time to go.
My bill analysis shows that I average 240 msg a month, and average about 2g of data a month, and since I use my phone mostly for calls a Verizion 69.00 phone plan with 10 data, and 10.00 for data equals what I am paying now. So if this doesn't clear with the loss of perks I am outta here.lol

My service is better than ever...by far too. I never saw over 8Mbps download speed in Los Angeles on 4G and now....
Sent from my SPH-D710 using xda premium

Enjoy the larger bill on Verizon. It fast and rather reliable
Life is too short to complain on services you are not happy about. Great thing about America is that we have three major carriers
The sprint network can't compete with Verizon in "most" areas,

Can I have your phone when you leave? I've got a line with no phone....

care cup \__/
Sent from my SPH-D710 using xda premium

When sprint cancelled premiere the writing was on the wall. It was on your august bill statement. In addition, sprint raised the admin fee by 50cents which invalidated every contract. Also on your bill statement.
Then sprint raised ETF from $200 to $350. Then they changed 30 day phone trials to 14 days. All this in september.
I am here on this board with an E4GT because of these changes - I had to get my final premiere upgrade prior to 10/2/2011. Otherwise I was fully planning on just waiting another month for nexus prime.
Now the E4GT has serious radio issues. Like OP, I had calls go to voicemail for hours at a time. Others have LOS, dropped calls, no signal bars, phone refuses to roam, etc.
Sprint's CEO said that 54% of sprint customer churn is due to not having an iphone. Thats a pretty hard fact to not pay attention to.
It is clear sprint is putting all eggs in one basket - the iphone basket. Sprint has lost money for 15 straight quarters. This will either save sprint or ruin sprint.
I've been with sprint 10 years now, and im no iphone fan. THe writing is on the wall: We'll let you keep your android devices and stay on our network, but we really don't care about you now. Of course I knew all this over a month ago and I was still willing to sign a 2 year contract in september for the Epic 4g touch. That was before all the LOS issues arose.
We'll see what the next 2 years brings. But the days of customer loyalty perks, retention plans, etc are clearly over.

I just switched from verizon to sprint, so I can give you a good preview of what to expect.
First of all, the service is top notch, and the lte speeds were incredible - I regularly got over 20 mbps in my area, many times close to 30. Of course, keep in mind that their lte service is fairly new, and at the time they only had 3 expensive phones that could use it, so that will likely change as more people upgrade and the network gets saturated.
So why did I leave this awesome service? Price. Everything across the board is way more expensive - service and phones. I paid $50 more for a Droid Charge than I did for my E4GT, and that phone isn't even in the same league. For our family plan with unlimited text, only 700 minutes, 2 data plans and 2 other phones, it was $230 a month. Our kids wanted smartphones too, but to add 2 more data plans would have put our bill up to $300. I'm not broke, but not rich either, and that cost is pretty hard to justify.
Also, keep in mind that all those policies Sprint just changed are the same policies Verizon has - 14 day return, $350 etf (even after being way overcharged on the phones up front), and no more New Every Two program.
The only carrier I've found with good pricing and great coverage (in my area) is Tmo, and I almost jumped to them, but no way in hell I want to risk being an att customer again.
Sent from my SPH-D710 using xda premium

txmikester said:
I just switched from verizon to sprint, so I can give you a good preview of what to expect.
First of all, the service is top notch, and the lte speeds were incredible - I regularly got over 20 mbps in my area, many times close to 30. Of course, keep in mind that their lte service is fairly new, and at the time they only had 3 expensive phones that could use it, so that will likely change as more people upgrade and the network gets saturated.
So why did I leave this awesome service? Price. Everything across the board is way more expensive - service and phones. I paid $50 more for a Droid Charge than I did for my E4GT, and that phone isn't even in the same league. For our family plan with unlimited text, only 700 minutes, 2 data plans and 2 other phones, it was $230 a month. Our kids wanted smartphones too, but to add 2 more data plans would have put our bill up to $300. I'm not broke, but not rich either, and that cost is pretty hard to justify.
Also, keep in mind that all those policies Sprint just changed are the same policies Verizon has - 14 day return, $350 etf (even after being way overcharged on the phones up front), and no more New Every Two program.
The only carrier I've found with good pricing and great coverage (in my area) is Tmo, and I almost jumped to them, but no way in hell I want to risk being an att customer again.
Sent from my SPH-D710 using xda premium
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Perspective ftw!
This is called "grass is greener" syndrome. You're gonna love it at first. Then 6 months later you're posting the same crap in another forum.

AbsolutZeroGI said:
Perspective ftw!
This is called "grass is greener" syndrome. You're gonna love it at first. Then 6 months later you're posting the same crap in another forum.
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It all comes down to service.....ETFs, and other fees are basic...it's about service when I want it....I am worn out this summer by Sprint's evasive bull**** regarding the service issues that we are experiencing. Collecting my money for inferior service, and lying about is bad business practice......

Piece out!!!!

QWIKSTRIKE said:
It all comes down to service.....ETFs, and other fees are basic...it's about service when I want it....I am worn out this summer by Sprint's evasive bull**** regarding the service issues that we are experiencing. Collecting my money for inferior service, and lying about is bad business practice......
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Amen. I am tired of flipping on Roam Control and dealing on 1x every time I enter a building. What good is unlimited 3g if it is slow as molasses, and 4g which is spotty and hardly ever works indoors? At this point, I am off contract and if Prime comes to VZW and is not full of bloat I may be gone.

dohturdima said:
Amen. I am tired of flipping on Roam Control and dealing on 1x every time I enter a building. What good is unlimited 3g if it is slow as molasses, and 4g which is spotty and hardly ever works indoors? At this point, I am off contract and if Prime comes to VZW and is not full of bloat I may be gone.
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+1
Sent from my SPH-D710 using xda premium

I was told that the unlimited everything plan for the IPhone will be $20 a month more than ours..
Sent from my Nexus S 4G using xda premium

I like android and I never want a I-PHONE.
Sent from my LG-P999 using XDA Premium App

Feel free to kick me in the Jimmy if I ever buy an iAnything.
Sent from my extra sensory space modulator while performing the slippery cricket

dohturdima said:
Amen. I am tired of flipping on Roam Control and dealing on 1x every time I enter a building. What good is unlimited 3g if it is slow as molasses, and 4g which is spotty and hardly ever works indoors? At this point, I am off contract and if Prime comes to VZW and is not full of bloat I may be gone.
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It doesn't really matter if it has bloat where cause you can root the stock rom and use titanium backup to remove it all. Its super easy to do

dohturdima said:
Amen. I am tired of flipping on Roam Control and dealing on 1x every time I enter a building. What good is unlimited 3g if it is slow as molasses, and 4g which is spotty and hardly ever works indoors? At this point, I am off contract and if Prime comes to VZW and is not full of bloat I may be gone.
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I am not just talking 3g/4G.....I get a red circle with a line almost daily. I have been missing calls. getting network busy try back later errors, and not receiving calls for hours a day. I missed getting calls with 4-5 bars in mid town Manhattan, and people told me the phone just rang 3 times and stopped ringing with no option to leave a voice mail. Others were told to "try back later network busy". This can only get worse if iPhone is coming. I am not the only one experiencing this issue the Sprint online community is filled with this same complaint.

JohnCorleone said:
I was told that the unlimited everything plan for the IPhone will be $20 a month more than ours..
Sent from my Nexus S 4G using xda premium
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Nope, it is the same price. You can go on and pre-order to see the pricing.

Is it worth staying with Sprint?

I don't use unlimited data anymore. Ever since I got a home wifi router, I use less than 200MB data a month.
I pay $75 a month for the cheapest, employer discounted plan with Sprint.
It seems like ATT would offer $40 (cheapest phone) + $20 (300MB data) - employer discount (I don't know how much). So, I'd be paying a much lower monthly charge with ATT.
Or so it seems. Please correct me if I'm wrong.
Plus, I'll be getting One X (s4) just after it was released, enjoying a new gen phone.
Your thoughts?

Sounds like a no brainer.
Sent from the Delta Quadrant using XDA Premium App

Sounds like the smarter move to just go with ATT. You'd save a few bucks, which add up over time. I'd do it if you don't need/use the unlimited data.

I think it makes sense for you to switch if your cancellation with Sprint isn't too painful. If there are multiple phones on the account, multiply the cancellation fees.

Im a data holic but if you really dont use a lot of data then its a no brainer
Sent from my SPH-D710 using xda premium

Don't forget texting. That's an additional 20 or 30, I can't remember, unless you use Google voice
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At&t is 20 for unlimited text on a single plan and 30 on a family plan.
Sent from my SPH-D710 using XDA

I say go to att
Sent from unnamed 2.0.1 powered galaxy s2 brought to you by sprint

nabbed said:
I don't use unlimited data anymore. Ever since I got a home wifi router, I use less than 200MB data a month.
I pay $75 a month for the cheapest, employer discounted plan with Sprint.
It seems like ATT would offer $40 (cheapest phone) + $20 (300MB data) - employer discount (I don't know how much). So, I'd be paying a much lower monthly charge with ATT.
Or so it seems. Please correct me if I'm wrong.
Plus, I'll be getting One X (s4) just after it was released, enjoying a new gen phone.
Your thoughts?
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20 for 300mb of data? That's highway robbery. I hope you don't want to send or receive texts because that's another charge. ATT nickle and dime their customers to death. If you want cheap, and it's available, go with a prepay account or go with metropcs. From your explanation, it doesn't look like you're going to get insurance for your phone. You say you'll be getting a one x when you go there yet you don't want to use data on the network. What's the use of getting one of the top of the line phones with LTE when you want to only get the 300mb data per month option? To me, that doesn't make much sense. I'm assuming you have a e4gt now. Why don't you get a free basic phone from ATT and use your e4gt on wifi only? You can save another 20 bucks by not getting data on a free phone. I don't care what you do, that's your decision. Some people have left only to find out the grass isn't greener on the other side of the fence.

Also how is call service? My friend gets all data no phone. And even data is comparable to everyone else.

When I had att my calls would drop in the same spots sprint calls would not even in between cities
Sent from unnamed 2.0.1 powered galaxy s2 brought to you by sprint

I was with att for 8 years and refuse to go back. Customer service is horrible and I always had dropped calls. Plus they nickel and dime you for everything they can.
Sent from my SPH-D710 using xda premium

Just remember the AT&T One X has a locked down bootloader. I worked for AT&T as a Field Technician for several years. I had to constantly use my personal phone because of AT&T's awful network.
Look into T-Mobile if you really need to change. They should save you some money.
---------- Post added at 10:50 PM ---------- Previous post was at 10:43 PM ----------
Also, I currently have a BB through AT&T for work and the signal is so spotty I just use Exchange on my E4GT. My boss has an iPhone that constantly drops calls.
As far as T-mo goes, I had them for 8 years in KC and dropped 2 calls the whole time. Maybe look at an unlocked GNex for 399 and go with one of their pre-paid plans.

newalker91 said:
In all honesty, every US carrier sucks. I've used and sold every major post-paid carrier except US Cellular (although I've yet to hear anything good about them).
AT&T doesn't need you, and they'll make sure you know that when coming to them with problems. Their coverage is shoddy, the network goes down frequently and their bills are loaded with unexplainable fees and charges.
Verizon has decent coverage but they suffer from network congestion. Their phones are priced way too high and they lack services for the price paid. They also look for any and every reason to charge you additional fees or kick you out with a termination fee.
T-Mobile has terrible coverage and an awful call/text network (need to send texts a dozen times to go through). Their prices are great and their customer service is okay. Decent selection of phones. Great choice for someone who doesn't text, use a lot of data or travel.
Sprint has pretty good coverage, but data speeds are pretty bad. Even corporate management makes jokes on a daily basis about it. They originally had fantastic plan pricing, but are slowly getting more and more like big red by adding on fees, tweaking discounts to rake in more cash and subtly changing the ToS to impose artificial limits on the term "unlimited". I firmly believe that the only reason Sprint's customer service was rated #1 is a 50/50 split between customer care lying to the customers and store reps guilt tripping customers into giving only perfect scores on surveys.
Seeing as Boost and Virgin will be picking up Sprint's WiMax network, I would see no reason to stay with Sprint were my service actually costing me anything. Funny that my phone is free yet I still catch myself thinking up ways to weasel out of my contract.
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I've rarely done surveys. I block their phone number when they call too. I love when my gf is a smart ass towards them. Csr: Can you say I helped you resolve your issue today? Her: I don't know, I'll have to wait and see if it works now. I'll sometimes feel like being a troll and score them the lowest marks.

Sprint 3g in my area is some short not even 3g !
Sent from my SPH-D710 using XDA

I suppose all the carriers are like that. In some places they have good or acceptable service, and other places its horrible.

oscarthegrouch said:
I've rarely done surveys. I block their phone number when they call too. I love when my gf is a smart ass towards them. Csr: Can you say I helped you resolve your issue today? Her: I don't know, I'll have to wait and see if it works now. I'll sometimes feel like being a troll and score them the lowest marks.
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Those survey probably help determine how much a kid with a bunch of student debt gets paid. Wtg, ****. Really funny.
Sent from my SPH-D710 using XDA

Why are you even considering that change? Go to boost mobile. $50 period. All unlimited, no contract.
Sent from my SPH-D710 using XDA

oscarthegrouch said:
20 for 300mb of data? That's highway robbery.
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More like....airwave robbery. YEEEEAAAAHHHH.
But seriously, if you aren't taking full advantage of the unlimited data and the competitors network in your area is better, I would definitely switch. Personally, my data speeds are so terrible I don't even bother using my phone off of Wifi. Yet my girlfriends AT&T SGS2 hauls ass pretty much everywhere she goes.

newalker91 said:
I firmly believe that the only reason Sprint's customer service was rated #1 is a 50/50 split between customer care lying to the customers and store reps guilt tripping customers into giving only perfect scores on surveys.
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I said this all the time to my SAR, when he started being a **** about CSAT averages. It is easy to brag about it, when you are padding and stuffing the stats. It is such a snake oil salesman tactic, and I encouraged my customers to answer honestly. I will never beg for a five.
Sent from my SPH-D710 using Tapatalk 2

Sprint reportedly cancelling......

Ahhhhh damn here we go again.....LOL
http://www.engadget.com/2012/05/16/sprint-cancelling-early-upgrades/
"Like dominoes, Sprint's consumer-friendly policies continue to fall one at a time. Citing "high costs," the Now Network will begin discontinuing its practice of allowing customers to upgrade their phone 10-14 days prior to the official date of eligibility" - They aint lying

Not too bad, but still disappointing.
Sent from my SPH-D710 using xda premium

Eh, no big deal to me. But it sucks for those that take advantage of it. Thanks for sharing.

Yea its not earth shattering but its just another broken link in the chain of bad decisions by Sprint lately. The sad part is you sit back and go what next...

In my point of veiw all sprint has done the last year is raise cost for us! We customers who wanted 4g and bought the evo 4g most never seen or connected to 4g. 3G speeds are beyond terrible and downright bog to 1X kind of speed during busy hours. At this point the cost between Sprint and verizon service is closing more and more as we speak. So I can expect many more customers to think, Why not go to a service with great data and call connectivity. Sprint really had a good think going with cost effective plans, but since have taken away many things like discounts on all lines, premier customers, ect ect. I know they are still cheaper but for how long and when will we see good data speeds like other companies? We are dead last in that!

How on earth is two weeks early costly?

Personally my biggest regret is getting my S2...not because I don't like the phone, but Sprint's data service is just godawfully slow. I bet I use less than 50M a month. The second I get home I go to WiFi and when I'm out and about I just don't bother as the 3G is a joke.
Unless Sprint gets LTE here in Iowa by mid 2013, I'll pay the early termination fee for our lines and go to Verizon. When I'm a meeting a work I'll have my coworker look stuff up on his Galaxy Nexus...with the 8-12 MB download speeds from Verizon.
Life could certainly be worse, but my data speeds have nowhere to go but up.

I don't see this as a big deal whatsoever. The last line of the memo is the most important Imo. Everyone is eligible for upgrade the 1st of the month their contract is up. What more can you ask for?
As far as sprint saving money, not sure how really. I mean by allowing an early upgrade they are guaranteeing 22 months of payment out of you. Most of us would use that 2 weeks to get a new phone on launch, right? What happens when instead of getting a launch phone with them early, another carrier has a new phone being released when your contract is up? I'm blabbing, but what I'm saying is if they let me upgrade a little early I would be more likely to stay with that provider. But if I wait then I'm suddenly out of contract, which would make me shop around carriers.
Tl;dr
I see potential loss here, because they are basically giving sprint customers a reason to shop around while off contract instead of always keeping us in contract by allowing early upgrades.
Sent from my SPH-D710 using Tapatalk 2

ib4 'would this allow me to get out w/o paying ETF', 'is this a breach of contract?', etc

Figures... Admittedly the 3g speeds are ridiculously slow... The only thing keeping me with sprint is the unlimited data... When that goes out the window so do I...
Sent from my SPH-D710 using Tapatalk 2

Another nickel in the nickel-and-diming Sprint is doing causing customer losses.

Could be worse, verizon is removing all grandfathered plans with unlimited data:
http://www.engadget.com/2012/05/16/verizon-cfo-says-grandfathered-unlimited-plans-on-the-way-out/

daryelv said:
Another nickel in the nickel-and-diming Sprint is doing causing customer losses.
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Exactly, if you treat this as a separate event then its not a big deal but if you start to add up all that has happened in the past year and since the Iphone came aboard and it may upset you especially if you took 2 minutes to have this page refresh due to network restraints....

brooksyx said:
Could be worse, verizon is removing all grandfathered plans with unlimited data:
http://www.engadget.com/2012/05/16/verizon-cfo-says-grandfathered-unlimited-plans-on-the-way-out/
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Was just going to post this.
All that monthly cost just to get bent over lololol
Sent from my SPH-D710 using Tapatalk 2

mattykinsx said:
Was just going to post this.
All that monthly cost just to get bent over lololol
Sent from my SPH-D710 using Tapatalk 2
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Yeah, I do wish I had verizon for their great coverage, thats what I had before my parents kicked me off of their plan.
But hey I don't mind my virgin mobile: 1200min/unlimited text/unlimited data for $40 a month. I am pretty happy with that. Even have unlimited wimax 4g
I will probably switch over to sprint in a year or two though when I can afford it better.

chadillac3 said:
Personally my biggest regret is getting my S2...not because I don't like the phone, but Sprint's data service is just godawfully slow. I bet I use less than 50M a month. The second I get home I go to WiFi and when I'm out and about I just don't bother as the 3G is a joke.
Unless Sprint gets LTE here in Iowa by mid 2013, I'll pay the early termination fee for our lines and go to Verizon. When I'm a meeting a work I'll have my coworker look stuff up on his Galaxy Nexus...with the 8-12 MB download speeds from Verizon.
Life could certainly be worse, but my data speeds have nowhere to go but up.
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i live in Iowa as well. all my friends have Verizon as well. they do have nice service but they can only use 2gb a month or they pay out the ass. i get around 1mb down most days and i use about 10-16gb of data per month. my bill has never gone up and no one at sprint cares.
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I think this is a good move. You guys that are complaining about it need to see what we see in the stores. This 14 day early deal is confusing to customers and abused by third party stores. The cost savings are in reduced overrides that are done when customers come in confused. Id rather have a consistent, fair policy than one that can be used to work the system by some and not taken advantage of by others. The upgrade now promo is a perfect example of a policy change that makes sense. Customers in March could pay to reset their upgrade regardless of the plan they were on. Instead of yearly upgrades for customers on expensive plans, now anyone could get it with a little extra cash if they need it.
Sent from my SPH-D710 using xda premium

darksideauto said:
i live in Iowa as well. all my friends have Verizon as well. they do have nice service but they can only use 2gb a month or they pay out the ass. i get around 1mb down most days and i use about 10-16gb of data per month. my bill has never gone up and no one at sprint cares.
Sent from my SPH-D710 using xda premium
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Don't let my girlfriend see your posts. She has a Verizon Gnex but the 4g is nearly useless. We live an hour away from the Quad Cities and Verizon's 4g only covers the core of that area.
At least with Sprint, there's no teasing just out of range prospect of 4g!

HenryDCase said:
Don't let my girlfriend see your posts. She has a Verizon Gnex but the 4g is nearly useless. We live an hour away from the Quad Cities and Verizon's 4g only covers the core of that area.
At least with Sprint, there's no teasing just out of range prospect of 4g!
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She should be getting LTE by end of this year, though...with Sprint...I may be retired before it happens.

Ascertion said:
How on earth is two weeks early costly?
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cause if you do it everytime you can over 54 years you just got a free phone.

Returning phones with no ETF?

Hi, I posted this question in the general xda section, but no one has replied so I am hoping someone here can respond.
http://forum.xda-developers.com/showthread.php?t=1811329

use a 3G roaming prl and download a TON of (legal) torrents. It might take 2 to 4 months, but they will drop you from service.
Sent from my SPH-D710 using xda premium

Or....you could be civil about it. Call care, and plead your case, nicely. They have been known to allow customers out of a contract without and etf so long as the equipment gets returned, ask them if they'll make exception for you and let you do that
EDIT: never mind, I read your original post. I do think it's unreasonable to expect to not have to return the phone and not pay an etf either. Regardless of the amount you paid for the phone, you did enter a contract, and sprint ate a lot of money up front when you signed that contract.
If you feel so strongly about it, though, just cancel and eat the etf cost, and you should more than make up for it by how much you can sell the phones on eBay.
Sent from my SPH-D710 using xda premium

I've been a Sprint customer for 10+ years and I've had almost zero complaints until these dang smart phones became the mainstream thing to have. Back when I had my Samsung Instinct the speeds were GOOD. For example, tethering was around 1.5mb all day long. By the time I got the EVO 4G though, things went down the toilet. Smart phones got super popular and Sprint simply couldn't handle it.
To top that off we got slapped in the face with a $10 dollar premium for 4G, oh excuse me "premium data" that doesn't even work for most of us. I have no 4G here and I' lucky to get 50kb's on 3G. I get 1.2mb on the Verizon PRL though.
I'd been using the 11115 PRL and toggling between Sprint and Verizon when I needed more speed but I've recently switched to the 00002 PRL in hopes of getting dropped. I shouldnt HAVE to toggle to Verizon to make my phone work.
I've complained to Sprint, they simply do not care. I bet they will start to care when I plug my phone in this weekend and pick some random Blue-ray sized files to torrent over 3G.
Can't wait to get over to AT&T or Verizon. I loved Sprint when it worked. I'd rather have a 5GB cap that works then unlimited that doesn't. Who cares about unlimited if you can't use it?
The plus side to having them boot me is I can keep my Epic Touch and resell it to help re-coop some of the money I feel I got scammed out of dealing with Sprint now that they don't seem to want to fix their network or compensate those of us who are/were loyal customers and are sick of this slow non-usable network.

Great...another thread for people to come in and post about how crappy Sprint's speed is and to teach people how to screw Sprint and the other millions of Sprint users that don't have problems (like me) by forcing your phone to roam and download tons of data.

amen sister.
I'm almost 1 year into my 2 year contract with sprint and I cannot wait until I can get out of it. I signed on because of unlimited data, which is great because I get 4g at work, but if I'm not at work or near one of the sp****ly placed 4g towers, I'm screwed.
*Edit* LOL it starred out "a" "r" "s" "e" in spar sely
---------- Post added at 12:53 PM ---------- Previous post was at 12:50 PM ----------
tgruendler said:
Great...another thread for people to come in and post about how crappy Sprint's speed is and to teach people how to screw Sprint and the other millions of Sprint users that don't have problems (like me) by forcing your phone to roam and download tons of data.
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do you have 4g wherever you go in your city?
My problem is that there are 6 4g towers placed around cincinnati and if you're not withing 1-2 miles of it, no 4g for you. Then, because we are a fairly dense market, the 3g speeds suck and the phone is almost useless.
Sprint does suck. Sprint has fallen so far behind the competition that i'm shocked that anybody ever renews a contract with them.

Yeah my service with sprint (virgin mobile) ain't great but hey I pay $25 a month for service. You just can't beat that!
Sent from my SPH-D710 using xda app-developers app

It I was paying $25 a month, I wouldn't ***** but I'm paying $108ish and I feel like I'm being kicked in the balls.
Being a 10+ year Sprint customer who has seen the service go down the drain, I have every right to complain because I know how it used to be before they decided to add all these new smart devices but not add new network to back them up.

squshy 7 said:
Or....you could be civil about it. Call care, and plead your case, nicely. They have been known to allow customers out of a contract without and etf so long as the equipment gets returned, ask them if they'll make exception for you and let you do that
EDIT: never mind, I read your original post. I do think it's unreasonable to expect to not have to return the phone and not pay an etf either. Regardless of the amount you paid for the phone, you did enter a contract, and sprint ate a lot of money up front when you signed that contract.
If you feel so strongly about it, though, just cancel and eat the etf cost, and you should more than make up for it by how much you can sell the phones on eBay.
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Yeah, I have no plans of using the Verizon PRL and get kicked. I have been in touch with customer service and it is getting to the point where they might let me out without ETF. I did not know that they would request the phones to be returned so I am trying to decide 1) if that's reasonable, and 2) if it is, then if it would be cheaper to pay ETF instead.

Tell them to refund your $200.00 dollars and you will be glad to return it.
I would be annoyed if on top of paying for the crap service they also wanted the phone back.

tgruendler said:
Great...another thread for people to come in and post about how crappy Sprint's speed is and to teach people how to screw Sprint and the other millions of Sprint users that don't have problems (like me) by forcing your phone to roam and download tons of data.
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Agreed as well. If you sign a contract, man-up and fulfill your side of the agreement.

I totally do NOT agree with that. If you sign a contract and the provider can't provide what has been promised, the contract should be void.

kdoggy said:
I totally do NOT agree with that. If you sign a contract and the provider can't provide what has been promised, the contract should be void.
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What exactly did they promise? They specifically do not promise any speed, ive looked.

I agree with u op. Sprint speeds have gotten a lot worse for me as well. My phone is not usable unless I'm on wifi. Its ridiculous. BUT u did sign a contract and you had two weeks to try it out. Hope it works out for u.
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The attitude of well it sucks but i did sign a contact that specifically does NOT make any speed promised etc is exactly why we keep getting screwed.
Considering I'm paying $108 dollars a month, $10 of that being for "premium data", it should at least WORK. On my phone, its unusable off wi-fi. No joke, sites can take up to 2 and 3 minutes to load and that is IF it loads. Normally something times out.
That is a load of crap, hence why I'm currently forced roaming on Verizon.

kdoggy said:
The attitude of well it sucks but i did sign a contact that specifically does NOT make any speed promised etc is exactly why we keep getting screwed.
Considering I'm paying $108 dollars a month, $10 of that being for "premium data", it should at least WORK. On my phone, its unusable off wi-fi. No joke, sites can take up to 2 and 3 minutes to load and that is IF it loads. Normally something times out.
That is a load of crap, hence why I'm currently forced roaming on Verizon.
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If it is so bad that you cannot even use it, you need to call Sprint, and keep calling them until they either fix it or they let you out of your contract because they are not living up to their obligation to the contract. Coming on XDA and crying about it will get you nowhere. This is a development website, not a ***** fest site about the provider. Take this **** elsewhere.

I'm going to stop this before it goes any further. Sorry your speeds aren't up to par (mine aren't either), but you will need to find another way than discussing here. Contracts are contracts, no way around it. Just call and call until you get the answer you want. This will turn out to be a war and we do not need that here as we have enough of that already.

Just switched over to AT&T, need some help dealing with Sprint and an ETF.

My sprint phones been roaming for months. I expected Sprint to boot me but they have not. I was hoping they would, the data simply doesn't work right for me. I've even tried leaving torrents running on Verizon 3G Roaming and still nothing.
I would love to stay with Sprint but we have only WiMax here in a small area which I'm outside of unless I go downtown and the 3G is a joke. A high speed test for me is 30kbps on a good day. Using Verizon's PRL, I got up to 800 which was better then nothing.
Sprint won't boot me because I'm a 12 year customer and my bills always paid on time. I have my account setup for an auto payment via my debt card and recently I noticed I was billed like $200+ a month in overage because I went over my 450minute plan, roaming. I had no idea they billed you minutes if you were roaming even when its cell to cell.
I called them up, complained about not knowing that and they credited me back ALL the overages for like 3~4 months and they got me on a unlimited everything plan. I even told them my phone roamed 24/7 and maybe I should just buy out my contact and find a new provider. The manager I spoke to said basically if I don't care about the roaming, they don't care and they were not going to let roaming be an issue for them to terminate my account and that sooner or later the service WOULD get better. Then he offered me another $200 dollar credit to stick with Sprint and wait it out.
I definitely can't complain about the customer service!
However, that does me no good when the data doesn't work. Webpages time out, steaming audio does NOT work off WiFi. What is the point of unlimited if it doesn't work?
I just picked up a ATT Galaxy S3 and the 3g data is insanely fast. The LTE is amazing too.
I was just going to keep both phones active and we what happens with Sprint this next year but carrying two phones sucks and I really only need my Sprint number.
I ported my Sprint number over to ATT today.
I know this causes my account to close. What can I do to avoid paying a full ETF fee? Do they pro-rate? I only have 9 or so months left on my contact. I will be happy to go back to Sprint if they work out there data issues at a later date when my ATT contract is up if they don't rape me over this ETF. Again I was a customer for 12 years and like 4~5 years ago everything was good,even with the data. All these smart phones came and things went down hill. I stuck around and renewed contracts because they kept promising it would get better. 2 and a half contracts later, it has NOT gotten better.
Has anyone had luck just explaining that to them? I'm hoping if I call them back up and say look, my phone was roaming 24/7, neither Sprints data or Verizon's roaming data was acceptable and I've been a loyal customer who is willing to come back if and when you guys fix the now network, if you dont screw me on my whole ETF.
For all the hassles I've had, I think they should waive it but I'm sure they won't
I just want feedback on what to expect and what I should do next. If they want to loose me forever over $250.00 dollars, whatever but I really liked Sprint until they got all these damn smartphones and their network couldn't handle it.

I'm curious to just ask, what happens if you don't pay the ETF?
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locoboi187 said:
I'm curious to just ask, what happens if you don't pay the ETF?
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Collections is sent after you.
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BluesRulez said:
Collections is sent after you.
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Won't the phone on the line also carry a bad esn?
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Jocelyn said:
Won't the phone on the line also carry a bad esn?
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Oh there are number of things. Companies will attempt to get money first. So close accounts in good faith. Pay off, return equipment for cable companies etc.
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Double post, sorry!

Yeah if I can't get them to work with me on the ETF, they are going to loose a customer for life. I'll pay the ETF fee and let them know I won't be back even after they fix there network speed issues. They might see it as they have already lost me since I've ported and I have an AT&T line of service now and they might think well, screw him, lets get that ETF money but I'm hoping when I call retention tonight after work when I have more time I can convince them to drop the ETF fee. They might not care though.
Given all the issues I've had with data, I think it would be fare for them to let me out of my ETF and I would definitely consider a return in two years if their network gets better.
My bills paid current, always on time, actually I'm negative -$40.00 right now. I've been a good customer. I rarely called to complain in 12 years. I never begged for credits, I've never threatened to leave. Hell, I wouldn't have left if the data worked. I could deal with not having 4G WiMax or LTE but the 3G was SO bad I was paying for something I couldn't use.
Did I mention how insanely fast AT&T's 3G and HSPA+ is? Oh and check this out so I had my first run in with AT&T's legacy 2G service today. 2G Edge they call it. The speeds tests were like 100 kbps BUT pages actually still loaded and things were browsable. I was shocked. Things just normally time out on Sprint's 3G and it's suppose to be faster then 2G Edge.
Anyway right now at this point, Sprint with Unlimited Data an AT&T with Tiered Data, I'd rather have AT&T now that I've seen how well it works. One neat thing is I keep getting these pop-ups all over the place that say "Welcome to AT&T Wifi Hotspot", then it jumps on some AT&T wireless Wifi and it doesn't take data. Seems they have them all over my city and where I work.

Congrats

If you want out of your contract pay your ETF, period. At 9 months it will be prorated but people like you trying to get out of contacts free and abusing roaming are why rates go up and perks get removed. Because of crap like this we're gonna end up losing unlimited data. You chose to enter into the contract, honor it. If you want out pay the ETF like everyone else or be patient and wait out the NV upgrades and drop AT&T during the buyers remorse period.
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We are legion, for we are many!

1. Yes the ETF is pro-rated, so should not be too much with 9 months left.
2. You got a phone for like $100-$200 on that contract right? Its worth $600 new. That's why ETFs exist.
3. Since you won't need that sprint phone anymore, sell it to cover the ETF. Boom, you are out of your contract and didn't lose much/anything.

rocket321 said:
1. Yes the ETF is pro-rated, so should not be too much with 9 months left.
2. You got a phone for like $100-$200 on that contract right? Its worth $600 new. That's why ETFs exist.
3. Since you won't need that sprint phone anymore, sell it to cover the ETF. Boom, you are out of your contract and didn't lose much/anything.
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Good advice here. Even using Sprint buyback program you get like $85 for E4GT.
ATT has its own service issues, glad its working for you though. Cell service quality can be extremely regional and I have switched carriers several times in the last 10 years after a move.

Yeah that's what I was thinking. Even if you sell the phone for dirt cheap. As long as it covers ETF you should be good.
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I will have to close this as it will leave a bad taste in some members mouths. I have shut quite a few of these down in the past. Hope it works out for you doggy.