Chat doesn't work on mobile connection... - Windows Phone 7 General

Hi... posting this in general on the basis it might not be a phone specific issue.
So I can't get the Chat functionality to work when I'm on mobile connection. When I'm on Wifi it works absolutely fine, but on mobile (3G) I just get "Can't connect to Chat".
I have tried everything I can think of, and everything I've read about. I have unlinked my Live and Facebook accounts and relinked them, I have re-entered password info in my account settings and re-synchronized, I have turned off battery saving.
This works on my wife's HTC Trophy on the same mobile network. Only thing I can think of is that I set that phone up manually whereas with the Omnia I use Samsung Network Profile. Haven't tried removing that.
Any other ideas?
Device: Omnia 7
Type: T-Mobile Germany, but registry hack change to MobileOperator to get Mango quicker
Build: Mango (official)
Unlock: Official MS developer unlock on Nodo, assume that transfers to Mango?
Mobile operator: Virgin mobile UK
Thanks

Scampy71 said:
Hi... posting this in general on the basis it might not be a phone specific issue.
So I can't get the Chat functionality to work when I'm on mobile connection. When I'm on Wifi it works absolutely fine, but on mobile (3G) I just get "Can't connect to Chat".
I have tried everything I can think of, and everything I've read about. I have unlinked my Live and Facebook accounts and relinked them, I have re-entered password info in my account settings and re-synchronized, I have turned off battery saving.
This works on my wife's HTC Trophy on the same mobile network. Only thing I can think of is that I set that phone up manually whereas with the Omnia I use Samsung Network Profile. Haven't tried removing that.
Any other ideas?
Device: Omnia 7
Type: T-Mobile Germany, but registry hack change to MobileOperator to get Mango quicker
Build: Mango (official)
Unlock: Official MS developer unlock on Nodo, assume that transfers to Mango?
Mobile operator: Virgin mobile UK
Thanks
Click to expand...
Click to collapse
hi im having the exact same problem on my samsung focus, im in colombia and my carrier is movistar, when on wifi chat works fine, but on 3g doesnt work, my brother has a htc surround and works great for him, maybe is a problem with samsung phones

Maybe you guys have poor 3g speeds..
Have you tried a speed test?

Works great on my Focus on ATT...so not a Samsung problem.

scoobysnacks said:
Maybe you guys have poor 3g speeds..
Have you tried a speed test?
Click to expand...
Click to collapse
What would be an ideal speed on 3G???
Sent from my Samsung Focus using Board Express

Depends, generally at least 2 mbps

Chat should work on a GPRS connection. None of my other chat clients stopped working when this phone got throttled to 10kbps speeds last month.
Keeping an IM connection alive requires extremely little bandwidth, and chat conversations require very little unless you're transferring media.
The speed if their 3g is not.the issue. Most CDMA users don't even get close to a consistent 2mbps down neverming up on their phines yet their IM clients work flawlessly.
I've never had that issue. It may be carrier related.
Sent from my SGH-T959 using Tapatalk

Maybe you are on power saving mode. If you are this would disable the backgroud agenrs which are needed for chat

Carrier probably has a wireless timeout.

I just fix my problem with the integrated chat on 3g, i did a factory reset and voila, it started to work flawlesly
Sent from my Samsung Focus using Board Express

mizad09 said:
I just fix my problem with the integrated chat on 3g, i did a factory reset and voila, it started to work flawlesly
Sent from my Samsung Focus using Board Express
Click to expand...
Click to collapse
Did you have that problem with battery saver OFF? Because I can connect when it is OFF but I can't when it is ON, but I'm not sure if that's an issue or just a normal behavior for battery saver mode.
By the way, the speed with Tigo in Bogota is above 3Mb/s
Sent from my LG-E900 using Board Express

aptcore said:
Did you have that problem with battery saver OFF? Because I can connect when it is OFF but I can't when it is ON, but I'm not sure if that's an issue or just a normal behavior for battery saver mode.
By the way, the speed with Tigo on Bogota is above 3Mb/s
Sent from my LG-E900 using Board Express
Click to expand...
Click to collapse
Battery saver mode turns off chat by design.

sayonical said:
Battery saver mode turns off chat by design.
Click to expand...
Click to collapse
That's what I thought, thanks for the confirmation.
Sent from my LG-E900 using Board Express

ive got the same problem on my pro 7.. i've tried everything including a factory reset and cant get the inbuilt chat to work on 3g..
For reference Kik and whatsup work fine...

The factory reset díd the magic for me
Sent from my Samsung Focus using Board Express

I had the same problem. I had to change my OS back to Android because of that !

Related

Tip: Market app (wireless access)

As I mentioned in my earlier thread I recently bought a Motorola Defy. Like many other users that I read about before purchasing my first android smartphone I was not able to open Google Market app after a factory reset.
My hint is based on my own experience and I hope it serves someone else well with similar issue.
As I write this message I have no data plan on my contract and I intend to use wireless connection for emailing, internet browsing, and the Market app. Once I completed the initial setup I put my handset's network mode to 2G only. I was worried to be charged for accessing data on 3G.
I had no problem using the Market app initially over the wireless connection until I did a refactory reset to re-setup my handset properly second time round. It was then the Market app stopped working and not even a master reset resolves the problem and then I was considering to root the handset to remove certain folders as a solution to the problem.
Everytime I laucnhed the Market app it stuck at Terms and Services page. It then occurred to me to change the network mode to Automatic and switch off the wireless connection to see what would happen. Next time I laucnhed the Market app it took me straight to the market's home page. It took me two days to figure this out : (
Once I was in the market I switched the network mode back to 2G only and turned on the wireless again. Everything is working just fine now. For the porpose of this thread I powered off the handset and turned it on again to see if my last settings i.e. 2G only still launches the Market app successfully or not. I can confirm that the Market app works just fine over the wireless connection just fine with 2G only network mode.
BTW, the batter life of this handset is so impressive. I used it one and half day very extensively (over 20 times of restarting the handset alone) and I was very surprised lasted that long. On moderate use and proper battery management (no widgets, no 24 wireless connection), and putting it on air plane mode at nights I would get over 2.5 days before charging is required.
I can't wait for Android 2.2 release to make this handset even more productive for me : )
CSharpHeaven said:
As I write this message I have no data plan on my contract and I intend to use wireless connection for emailing, internet browsing, and the Market app. Once I completed the initial setup I put my handset's network mode to 2G only. I was worried to be charged for accessing data on 3G.
Click to expand...
Click to collapse
I think you may have a misconception of 2G versus 3G. They are different technologies. When your phone is in 2G mode, it uses one type of network for both voice and data. In 3G mode it uses another type which provides better voice quality and faster data speeds.
Either way your phone will still try to access data unless you turn off mobile data. If it's in 2G mode and you see the little "E" icon up in the notification area, it's still accessing mobile data - just at a slower rate.
cmstlist said:
I think you may have a misconception of 2G versus 3G. They are different technologies. When your phone is in 2G mode, it uses one type of network for both voice and data. In 3G mode it uses another type which provides better voice quality and faster data speeds.
Either way your phone will still try to access data unless you turn off mobile data. If it's in 2G mode and you see the little "E" icon up in the notification area, it's still accessing mobile data - just at a slower rate.
Click to expand...
Click to collapse
Thank you for your inputs. I'm very new in the world of smartphones but learning fast.
I searched around to find out how to disable Mobile data and chosen this method *#*#4636#*#* and changed my network type to GSM for best coverage and battery life now. I can confirm the Masrket app still works with wireless connection.
Changing to GSM only does not disable mobile data.
Sent from my Nexus One using XDA App
cmstlist said:
Changing to GSM only does not disable mobile data.
Sent from my Nexus One using XDA App
Click to expand...
Click to collapse
I disabled the Mobile Data option by pressing the Settings button then More>Disable Mobile Data. It was then I noticed the options for changing my network type beyond just 2G and 3G.
CSharpHeaven said:
I disabled the Mobile Data option by pressing the Settings button then More>Disable Mobile Data. It was then I noticed the options for changing my network type beyond just 2G and 3G.
Click to expand...
Click to collapse
Did that work then? You no longer connect with mobile date, I'm asking because I have now ordered my Defy but like you don't have a network plan so need a workaround.
CSharpHeaven said:
I disabled the Mobile Data option by pressing the Settings button then More>Disable Mobile Data. It was then I noticed the options for changing my network type beyond just 2G and 3G.
Click to expand...
Click to collapse
Right ok, thanks for clarifying
In Froyo there is a mobile data toggle in the regular menus, and on all Sense phones too. Is there one on Blur phones? I guess not.
Another way to block data is to go to your APN list and fudge the entry (e.g. change epc.tmobile.com to epc.tmobile.com.nodata).
jk1234 said:
Did that work then? You no longer connect with mobile date, I'm asking because I have now ordered my Defy but like you don't have a network plan so need a workaround.
Click to expand...
Click to collapse
The only way I can assure you I have successfully disabled Mobile Data by looking at the reception icon in notification bar that no longer displays G, H, E, and 3G at anytime.

res://ieframe.dll/NoRadioWifiOff.htm

Hello, i am new inn the forum and new with WP/ terminals.
I have now a HTC HD7 surround, i am from Argentina, and my cellphone company is Claro Argentina.
My HTC is free from factory (at&t) , so any SIM is running well, but i have a navigation problem:
I can´t browse the web with 3G, i can via WIFI, but not 3G.
I have a iPhone 4 2, and i can browse the web with that phone and same SIM.
I already added differents APN´s and downloaded the Connection Setup via Marketplace.
I reseted the phone 3 times
The problem still here.
when i try to use the IE, in the navigation bar, i type some address, and after less than 1 second i see this :
res://ieframe.dll/NoRadioWifiOff.htm
Click to expand...
Click to collapse
And then, a page saying:
We´re having trouble
reaching this webpage.
-------------------------
You have might lost your cellular data
connection.
etc etc etc...
I cant navigate via 3G, I CAN via Wi Fi.
Any help ?
Thanks in advance.
nocive
Hello man, I have exactly the same problem with a LG E900 with Windows Phone 7, the phone was bought from Spain (Movistar), everything is fine except 3G.
Did you find the solution for this?
does 3g works at all or are you having problems only with IE?
go to the dignotic page
Intall the diagnotic app and look at post #150
http://forum.xda-developers.com/showthread.php?t=839154
Hi sandrobber, I have a LG Optimus 7 and the same problem, the wifi and EDGE and Wifi works without problem, I've checked and my mobile operator uses 850UMTS band for 3G and the phone works with that band, I've set the correct APN but I still without 3G and EDGE really sucks!
I've check the post #150 in http://forum.xda-developers.com/showthread.php?t=839154 but I can't find any place to use these codes in order to set up my 3G automatically, that codes works with my LG Phone? How can I enter those codes?
I will really appreciate your help.
Vitucho
I have the same problem too, and mostly on EDGE... I have to restart the phone to get it working again... Very frustrating if you tell me.
LOL, now that you all say that , I have the same problem to.
I need to turn off 3G if I want to have an internet conection.
did you all flash some rom's on the phone ?
ceesheim said:
LOL, now that you all say that , I have the same problem to.
I need to turn off 3G if I want to have an internet conection.
did you all flash some rom's on the phone ?
Click to expand...
Click to collapse
The thing is, I don't have 3G 2100 in the country I live in
I can only rely on EDGE, so activating/deactivating 3G is useless for me.
I didn't flash. Just upgraded to 7392 two weeks ago.
I'm looking for a way to completely reset the network stack (equivalent to a reset) in order to re-establish a fresh connection.
My old Nokia E63 with the same SIM card had no problem establishing data. The only problem was the sometimes, the connection was really slow to attach (something like 15 seconds). I therefore suspect that WP7 phones have a too stringent timeout problem, i.e. the phone gives up trying to establish a connection after a failed first attempt (the phone didn't wait long enough).
I am thinking of just reflashing only the radio rom from a stock o2 rom (I have o2 Germany)
ceesheim said:
I am thinking of just reflashing only the radio rom from a stock o2 rom (I have o2 Germany)
Click to expand...
Click to collapse
Yeah you can try that. I have the gut feeling that it's firmware-dependant. If someone can try with the latest Samsung FW that's been posted recently... I'm a bit lazy to lose all my settings

[Q] data drop .... need restart .. FIX????

hi
i have a rogers lumia 900 that disconnects from data if you turn the screen off.. and requires a restart to get the data working again.. though the gsm signals are always full and i can make receive calls and send and receive texts.. only the data is the problem..
even turning airplane mode off and on doesn't get data restarted.. only solution that works is switching the phone off and restarting it
is there a fix for this ? is it software or hardware related?
thanks
I have not experienced this problem. However, I recently started getting LTE in my town. Therefore, I can only speak to my experience using 4G (HSPA+). To narrow down the problem, do you experience this with LTE, 4G( HSPA+ ), 3G, 2G, etc?
Are you using WiFi? I've noticed that sometimes it doesn't hand off well between WiFi and Cellular data. However, the transition is only temporary for me.
Is the phone updated to the latest Nokia firmware? Sounds a lot like the original data bug that Nokia patched and gave everyone $100 for their troubles. Have you connected your phone to a PC and checked Zune for updates.
Sent from my Lumia 900 using Board Express Pro
I am with Rogers and this issue is fixed by Nokia. Connect ur phone to Zune on PC and check for updates
Sent via Lumia 900 using Board Express

[Q] bad mobile data

I'm having this connection issues where the phone would show the 3g/4g icon but the connection is really slow( slowest speedtest gave me was 0.01mbps). Im testing with a different provider now but is it possible this is a hardware fault?
Same Problem
I have a similar problem, when I enable Mobile Data, it could not connect, I have to turn Airplane mode ON and then OFF and then Mobile date On to get the Mobile Data... Very Irritating... I hope its SW issue
I have slower connection on 3g and h then previous devices
Well its only 4g giving troubles now, is 4g and 3g on one chip or a seperate chip?
Try cleaning cache of your browser
Don't think its browser related because its systemwide. Plus i tries a factory reset already
I've gotten this as well from time to time. Doesn't seem related to whether or not I'm transitioning from Wi-Fi to 4g or not.
Sent from my LG-D850 using XDA Free mobile app
pre10c said:
I'm having this connection issues where the phone would show the 3g/4g icon but the connection is really slow( slowest speedtest gave me was 0.01mbps). Im testing with a different provider now but is it possible this is a hardware fault?
Click to expand...
Click to collapse
I'm getting the same and came on here specifically to see whether it was just me.
These are the symptoms: it seems to happen when I transition from a WiFi network to mobile data network. The data icon still shows activity and good signal but internet access is incredibly slow or non-existent in all apps. Toggling in and out of Aeroplane mode fixes it. I am on a 3G SIM, so for now I have tried to turn of 4G mode and see if this fixes it. Will report back.
This is really annoying - my £100 Acer Liquid Metal did this like 3 years ago... I don't expect a modern £500 phone to have this issue.
I love the phone but issues like this aren't acceptable and I'm getting really frustrated to the extent I might even send it back for refund under not fit for purpose.
Also I have problems with unstable network. Has anyone tried to restore the firmware?
mowmo said:
Also I have problems with unstable network. Has anyone tried to restore the firmware?
Click to expand...
Click to collapse
I've turned off 4G as I don't have a 4G SIM, so I'm gonna see if this helps resolve the issue. If not, then I'm going to try and flash a different firmware as my handset came with a EUR firmware and there seems to be some differences between this and the UK firmwares. If that doesn't fix it, I'm going to try the AUS firmware which is a later version.
If I get an success or otherwise I'll post back.
I'm noticing that HTTPS traffic always seems to work fine, but standard non-encrypted traffic doesn't. Anyone else? Seems a bit weird.

slow mobile data connection

After I updated to 5.1.5 mobile data has been either really slow or not working at all. It's not my ISP as my whole family use the same and don't face the this problem. Does anyone know a fix to this?
Update: If found the problem. All apps where set to data usage disabled automatically after the update.
You mean 5.1.5? Anyway I'm on the OpenBeta17 and I have the same problem in 4G (Vodafone, Italy).
I am having the same issue on mine running Oxygen 5.1.5. My wife's iPhone X and my Daughter's iPhone 6S are fine on data speed all side by side. On AT&T
captainpuppet said:
You mean 5.1.5? Anyway I'm on the OpenBeta17 and I have the same problem in 4G (Vodafone, Italy).
Click to expand...
Click to collapse
Yes I do ?
Using a VPN service my speeds are great.. I really suspect it's fault of my mobile carrier.. Maybe they have filters on the line...
captainpuppet said:
Using a VPN service my speeds are great.. I really suspect it's fault of my mobile carrier.. Maybe they have filters on the line...
Click to expand...
Click to collapse
It's so slow that I can't even connect to a VPN without an error
manojpawarsj12 said:
Try resetting apn or create a new apn according to your carrier
Click to expand...
Click to collapse
I've tried that multiple times.

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