Warranty - G2 and Desire Z Q&A, Help & Troubleshooting

Do I have to be a tmobile customer to return my G2 for a warranty...even though I didn't by it from them but fresh in a box somewhere else using the company simple mobile?
Sent from my HTC Vision using xda premium

Why would T-Mobile warranty out your G2? First your not their customer, second you didn't buy it from them. Simple answer no.
Sent from my HTC Vision using XDA App

Even if you were to use someone else's box, they would quickly check the phone and realize that it isn't T-Mobile's. The numbers behind the battery are a give-away.
Sent from my HTC Vision using XDA App

Why is it always so hard for people to understand what a Manufacturer's One Year Warranty means. Read the warranty statement that came with your phone, then contact HTC.

Related

Trading for HTC Thunderbolt.

Ahem, sooo I'm am strongly considering trading this phone for a thunderbolt (for the root) and I am just scared that if something is wrong with it, Verizon wouldn't give me a replacement. Anyone know whether this is true or not?
I just don't want to be stuck with a defective phone.
Sent from my ADR6350 using XDA Premium App
Avelnan said:
Ahem, sooo I'm am strongly considering trading this phone for a thunderbolt (for the root) and I am just scared that if something is wrong with it, Verizon wouldn't give me a replacement. Anyone know whether this is true or not?
I just don't want to be stuck with a defective phone.
Sent from my ADR6350 using XDA Premium App
Click to expand...
Click to collapse
Wait, is your phone defective or are you just wanting root? If its defective (as in something is broken) it would depend on your warranty. From my experience, verizon only replaces a phone with the same one or of equal.
Where are you planning on getting the thunderbolt? If through Verizon or a certified reseller, then you have nothing to worry about. If you buy off cl or eBay, then it can go either way, but most likely they won't help.
Avelnan said:
Ahem, sooo I'm am strongly considering trading this phone for a thunderbolt (for the root) and I am just scared that if something is wrong with it, Verizon wouldn't give me a replacement. Anyone know whether this is true or not?
I just don't want to be stuck with a defective phone.
Sent from my ADR6350 using XDA Premium App
Click to expand...
Click to collapse
If you have asurion then all you have to do is pay the deductible and they'll replace it.
The thunderbolt is so thick...
Sent from my ADR6350 using XDA App
Avelnan said:
Ahem, sooo I'm am strongly considering trading this phone for a thunderbolt (for the root) and I am just scared that if something is wrong with it, Verizon wouldn't give me a replacement. Anyone know whether this is true or not?
I just don't want to be stuck with a defective phone.
Sent from my ADR6350 using XDA Premium App
Click to expand...
Click to collapse
Verizon replacements are always defective anyway.
Sent from my ADR6350 using Tapatalk
kingsway8605 said:
Verizon replacements are always defective anyway.
Sent from my ADR6350 using Tapatalk
Click to expand...
Click to collapse
So true, but there are a few from the batch that are good.
Sent from my ADR6350 using XDA Premium App
Also, yes I'm doing the trade on Craigslist. I found a dude willing to trade, but I'm still afraid about the warranty thing. I just can't bear life without root. I was flashing nearly every week with the Fascinate.
Sent from my ADR6350 using XDA Premium App
Avelnan said:
Also, yes I'm doing the trade on Craigslist. I found a dude willing to trade, but I'm still afraid about the warranty thing. I just can't bear life without root. I was flashing nearly every week with the Fascinate.
Sent from my ADR6350 using XDA Premium App
Click to expand...
Click to collapse
I noticed you posted in another thread asking to borrow an XTC Clip. You should search on Craigslist for people that do business unlocking phones, a lot of them have them in their arsenal of tools.
TheMavic said:
I noticed you posted in another thread asking to borrow an XTC Clip. You should search on Craigslist for people that do business unlocking phones, a lot of them have them in their arsenal of tools.
Click to expand...
Click to collapse
Thank you so much for suggesting this! Immediately went to craigslist, and found this guy in my area:
http://pittsburgh.craigslist.org/cps/2538712939.html
Sending him an email now, and hoping to have S-OFF by the end of the weekend. If you're looking for a clip and haven't tried this, do it. This guy charges 20, which is what I would expect to throw in for use of a clip anyway.
gabezermeno said:
The thunderbolt is so thick...
Sent from my ADR6350 using XDA App
Click to expand...
Click to collapse
No it isn't
Sent from my ADR6400L using XDA App
I just jumped from the Tbolt to the Inc 2. Both are good phones I just felt like I needed something new. I'm always jumping from phone to phone.
Sent from my Incredible 2 using XDA Premium App
TheMavic said:
I noticed you posted in another thread asking to borrow an XTC Clip. You should search on Craigslist for people that do business unlocking phones, a lot of them have them in their arsenal of tools.
Click to expand...
Click to collapse
I did this and found a place. I asked them if they used an xtc clip to unlock the bootloader. The lady swore up and down that you actually don't want to do that and that their software will work just fine and that if I unlocked my bootloader I would loose my recovery. Something tells me the just put z4 root on some phones and call it a day, or just install Su
Sent from my ADR6350 using XDA Premium App
ddgarcia05 said:
I just jumped from the Tbolt to the Inc 2. Both are good phones I just felt like I needed something new. I'm always jumping from phone to phone.
Sent from my Incredible 2 using XDA Premium App
Click to expand...
Click to collapse
So I'm guessing you don't have the warranty anymore?
Would the phone still be covered under manufacturer warranty? Like if the phone itself is defective, can I still get a CLNR?
Sent from my ADR6350
What do you mean? It should have warranty.
Sent from my Incredible 2 using XDA Premium App
I am 99% sure that if you trade you phone for another phone on craigslist, you will not have any warranty on the new craigslist phone. Warranty will only cover the original owner. I can't possibly see Verizon condoning people swapping their phones with one another on craigslist. The whole thing just seems real sketchy to me.
From Verizon's website:
"IX. OTHER CONDITIONS:
A. This Warranty or Service Contract is extended to the original subscriber buyer only and may not be assigned or transferred to subsequent subscriber buyers"
[ http://support.vzw.com/terms/products/extended_warranty.html ]
This would indicate to me, that if I traded or sold my phone to you, even though I have an extended warranty on it, the warranty eligibility would NOT be transferred to you. I would highly recommend NOT doing this.
slacka-vt said:
I am 99% sure that if you trade you phone for another phone on craigslist, you will not have any warranty on the new craigslist phone. Warranty will only cover the original owner. I can't possibly see Verizon condoning people swapping their phones with one another on craigslist. The whole thing just seems real sketchy to me.
From Verizon's website:
"IX. OTHER CONDITIONS:
A. This Warranty or Service Contract is extended to the original subscriber buyer only and may not be assigned or transferred to subsequent subscriber buyers"
[ http://support.vzw.com/terms/products/extended_warranty.html ]
This would indicate to me, that if I traded or sold my phone to you, even though I have an extended warranty on it, the warranty eligibility would NOT be transferred to you. I would highly recommend NOT doing this.
Click to expand...
Click to collapse
So this mean no Asurion or manufacturer warranty? I sure when Verizon does CLNRs they're from manufacturer and not Asurion.
Sorry I just need to be sure before I do anything.
Sent from my ADR6350
slacka-vt said:
I am 99% sure that if you trade you phone for another phone on craigslist, you will not have any warranty on the new craigslist phone. Warranty will only cover the original owner. I can't possibly see Verizon condoning people swapping their phones with one another on craigslist. The whole thing just seems real sketchy to me.
From Verizon's website:
"IX. OTHER CONDITIONS:
A. This Warranty or Service Contract is extended to the original subscriber buyer only and may not be assigned or transferred to subsequent subscriber buyers"
[ http://support.vzw.com/terms/products/extended_warranty.html ]
This would indicate to me, that if I traded or sold my phone to you, even though I have an extended warranty on it, the warranty eligibility would NOT be transferred to you. I would highly recommend NOT doing this.
Click to expand...
Click to collapse
I didn't trade my Tbolt. I still have it.
Sent from my Incredible 2 using XDA Premium App
Actually that is incorrect I'm an indirect agent and by trading you would void the manufacturer warranty however if you put asurion on it it would be covered
Sent from my ADR6350 using Tapatalk
I've changed my mind. I'm sticking with her.
Sent from my ADR6350

[Q] Why is everyone so willing to use HTCDev

I'm curious as to why everyone is so willing to use HTC dev to unlock their bootloader as opposed to wait/find for third-party solutions that don't compromise your rights to solid hardware?
Sent from my Incredible S using Tapatalk 2
Because I can't wait and so far I have no problem with Htc Centre for warranty claims for both my One V and there is no problem yet for my One X to send in to Htc Centre.
Boredem?
Like anything if you change your suspension on a car it invalidates some warranty . I did it because I wanted to enjoy my new one x. Y wait if something is already there.
Sent from my HTC One X using xda app-developers app
This way is a fair contract between HTC and the user. That´s why i prefer HTC Dev. I know about the risks. If one rom damages my device, i have to take responsibility, like for all, i´ve decided in my life. I won´t hide me behind a bush
I unlocked with htcdev because my phones insured, if anything goes wrong I'll just make a claim saying I've lost it
Sent from my HTC One X using Tapatalk 2
Well, why not right? They already gave us one free step which can also be reverted.
Typed with XDA Premium on OneX
I have a constant need to mod every thing I own.
Sent from my HTC One X using XDA Premium HD app
Because my phone is from 3UK, so was only one choice to use HTC Dev and I unlocked bootloader. For me it was very easy and simple task.

Need a repair but I unlocked the bootloader

Hello,
I need a repair for my HTC One X but I've unlocked the bootloader. So my.repair will not be under warranty. Any solutions to fix it? Thnx.
Sent from my HTC One X using xda app-developers app
Anybody?
Sent from my HTC One X using xda app-developers app
Depends on what the problem is. They may determine it was caused by whatever you did.
My USB port stopped working for charging or anything else and I had an unlocked bootloader with a custom rom and they didn't say anything to me about it.
Sent from my SGH-I777 using xda premium
What kind of repair? I guess if it's hardware related, you should get it repaired for free, although you might need to raise your voice a little.
My WiFi is not working and the case is cracking. So do i have to relock it?
Sent from my HTC One X using xda app-developers app
Good luck if you are in the UK... I tried sending mine back for repair but was sent straight back to me due to it being relocked. After a few heated conversations and the issue being esculated I was told that "even if the volume button fell off, it would be out of warranty" because "illegal software" had been installed. Absolutely ridiculous I know and I'm sure not even legal, (against statuary rights).. I have to read up get some info and advice before confronting them again...
Sent from my HTC Wildfire using xda app-developers app
stout0_0 said:
Good luck if you are in the UK... I tried sending mine back for repair but was sent straight back to me due to it being relocked. After a few heated conversations and the issue being esculated I was told that "even if the volume button fell off, it would be out of warranty" because "illegal software" had been installed. Absolutely ridiculous I know and I'm sure not even legal, (against statuary rights).. I have to read up get some info and advice before confronting them again...
Sent from my HTC Wildfire using xda app-developers app
Click to expand...
Click to collapse
So, if you unlock it but it is clean, wiped every software you added, there would be no problem?
Nope, that is exactly what I did.. cleaned wiped fresh official stock ruu installed.. intact if I'm not mistaken its not possible to relock without stock Rom cleanly installed..
Sent from my HTC Wildfire using xda app-developers app
stout0_0 said:
Nope, that is exactly what I did.. cleaned wiped fresh official stock ruu installed.. intact if I'm not mistaken its not possible to relock without stock Rom cleanly installed..
Sent from my HTC Wildfire using xda app-developers app
Click to expand...
Click to collapse
So if the law says that you lost your guarantee because you installed illegal software and HTC uses that to deny you the guarantee, but they can't prove it, you would win in the court.
That's the thing, I was told that because I used third party software to unlock it (they class HTCdev as third party) that voided the warranty.. when they say "illegal" software it isn't actually illegal in the eyes of the law, just htc call it illegal because HTC will void the warranty...
Sent from my HTC Wildfire using xda app-developers app
The minute that you go onto HTCDev, click the agreement and then flash it as per instructions is where you waive your rights to any repair within the warranty period. It seems that sometimes they will still repair it regardless (depending on the actual problem) but I'm not prepared to make that gamble just yet. I had a Desire prior to my One X and regularly flashed rom's on this since almost day 1 of getting as I knew that it could be returned to the state that I bought it in for warranty purposes. I'm not going to attempt to root the One X until I'm close to the end of its warranty period as I'm seeing far too many people having problems with them
stout0_0 said:
Good luck if you are in the UK... I tried sending mine back for repair but was sent straight back to me due to it being relocked. After a few heated conversations and the issue being esculated I was told that "even if the volume button fell off, it would be out of warranty" because "illegal software" had been installed. Absolutely ridiculous I know and I'm sure not even legal, (against statuary rights).. I have to read up get some info and advice before confronting them again...
Click to expand...
Click to collapse
Consumer rights are very strong in the UK, HTC are perfectly within their right to deny you warranty, but on top of that, you have statutory rights. Those rights are with the retailer, not HTC.

[Q] Is it illegal?

Is it illegal to change your ROM, recovery, root your phone and such? Can you get in jail or fined for doing it?
lol not at all, Android is open source, which let's you do whatever you want with it.
Quick answer is nope. A lot of Americans took this issue to court with apple over jailbreaking there iPhone's. courts ruled that since we buy our phones we fully own them can put on what we like, as long as we own it. eg, android is open source so we can port and flash all the roms we like. But, we couldn't port apple os or windows phone as you need a license to own and use it. understand?
Sent from my HTC Sensation XE with Beats Audio Z715e using Tapatalk 2
So if I bring my phone at a repair centre they won't mind that its rooted?
Georgi166 said:
So if I bring my phone at a repair centre they won't mind that its rooted?
Click to expand...
Click to collapse
If your phone was under warranty then they wont let you claim it,it was already void since you rooted your phone.just that,they wont mind except that.
You certainly will lose your warranty nothing more
Sent from my HTC Desire S using xda app-developers app
If it was illegal then the whole of xda would have been banned. The only thing that happens is the warranty is void.
Sent from my Nexus 4 using xda app-developers app

How much does HTC charge to change the battery?

Hi,
Has HTC said anything about how much it costs for them to replace the m8's battery?
I have no intention of doing this myself, but I'd like to know that my phone can last longer that 2 years.
What about for the m7? I can't find anything about a battery replacement service online nor the cost.
If it's $99 I can accept it, but anything more would not make much financial sense.
Apple charges $79, for what it's worth.
You could use your phone to call HTC and ask.
Sent from my HTC One_M8 using XDA Free mobile app
exad said:
You could use your phone to call HTC and ask.
Sent from my HTC One_M8 using XDA Free mobile app
Click to expand...
Click to collapse
I trust XDA and people who have gone through the actual process more than HTC (or any other reps) b/c they usually can't answer my question, no matter how simple.
lamenramen said:
I trust XDA and people who have gone through the actual process
Click to expand...
Click to collapse
Not to poke holes in your logic but this phone hasn't been out long enough for anyone to have gone through the process of paying to replace their battery...
Sent from my HTC One_M8 using XDA Free mobile app
My old HTC One S still holds a charge. It's an original launch day device from tmobile, with the original battery.
My dad was using it and would get almost a week on a battery.
He's using my m7 now.
So I wouldn't really worry about it that much.
Sent from my HTC One_M8 using Tapatalk
exad said:
You could use your phone to call HTC and ask.
Sent from my HTC One_M8 using XDA Free mobile app
Click to expand...
Click to collapse
+1 What he says
There are no listing at the moment as the product is so new. Plus the phone is sealed so the normal outlets other than HTC are unlikely to stock as it is classed as a service item - in other words, for the majority it would involve a return to store. (As you say - 'I have no intention of doing this myself',')
Remember if someone has had problems this early on with the battery, they would have gone for a replacement phone (I know I would have!)
- No doubt at some point somebody will release one. but for now, your best port of call is HTC direct
Like he said^^^^^^^^^^^^

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