Develop Bugs

LCD screen + digitizer assembly with flex

Screen broke not too long ago and got an S3 instead. Sprint offered to buy it off from me for $140, which I'd definitely would do, however, I have files I need to get off of the internal storage. I'm told the only way would be to fix the screen and get it out after but it's quite a bit of money with the budget I'm on. I've been looking for alternative solutions but I think this may be the only route.
Does anyone have an assembly that they are looking to sell or know of a place that sells it for cheap (relatively)?

NaaHLA said:
Screen broke not too long ago and got an S3 instead. Sprint offered to buy it off from me for $140, which I'd definitely would do, however, I have files I need to get off of the internal storage. I'm told the only way would be to fix the screen and get it out after but it's quite a bit of money with the budget I'm on. I've been looking for alternative solutions but I think this may be the only route.
Does anyone have an assembly that they are looking to sell or know of a place that sells it for cheap (relatively)?
Click to expand...
Click to collapse
Use adb and pull everything from the phone onto your computer or transfer it to the sdcard.
Sent from my Super Galaxy'd SPH-D710

Mtp should automaticly go intoexternal drive mode. IF you are on ics and didn't change to the other usb mode through the aio root app.
-jr
It's my phone...any mis takes...sry

I have a white LCD replacement for sale. I can send you pictures later if you're interested. Offer me a price. I can ship it out tomorrow
Sent from my SPH-D710 using Tapatalk

You can try hooking it to a hdmi monitor

There is a method if viewing your screen on your PC it is called android screen cast I used it on my sprint optimus s back in the day it works very well here is the link not sure if it will work with our phones but it would be worth a shot.
http://code.google.com/p/androidscreencast/
Sent from my Epic Blazer ICS 3G Touch

NaaHLA said:
Screen broke not too long ago and got an S3 instead. Sprint offered to buy it off from me for $140, which I'd definitely would do, however, I have files I need to get off of the internal storage. I'm told the only way would be to fix the screen and get it out after but it's quite a bit of money with the budget I'm on. I've been looking for alternative solutions but I think this may be the only route.
Does anyone have an assembly that they are looking to sell or know of a place that sells it for cheap (relatively)?
Click to expand...
Click to collapse
hopefully you've managed to pull your data via adb as suggested, but I'm curious as to how you got sprint to offer you $140 for a e4gt with a broken screen...
Sent from my SPH-D710 using xda app-developers app

use Samsung Kies to backup your files. Then restore to your new phone. No need for root.
Sent from my piece of crap Zio until i get a replacement E4GT using XDA Premium app

[Q] Samsung Repair

Sent my phone to Samsung after flashing a rom for international. i have a scratch on the phone and im wondering if they are going to fix it... Dont know what the messages mean sooo here are the messages....
*10/15/2012//18:30:06//0001773863//Telephone//ASC*
Phone is OOW by condition, touchpanel is damaged.
*10/15/2012//18:30:06//0001773863//Telephone//ASC*
10/15/2012 5:29 PM-Esmerlda Vera: Ticket is pending status. Pending Reason: Add Standard Charge + LCD Charge
*10/12/2012//11:40:35//0001773863//Telephone//ASC*
10/12/2012 10:39 AM-Khatie Rodrigez: Accessory: BATTERY,BATTERY COVER
*10/12/2012//11:40:35//0001773863//Telephone//ASC*
10/12/2012 10:39 AM-Khatie Rodrigez: The unit has been received. Pack Condition: Fair Packaging (Box & Cushion)
*10/12/2012//11:40:31//0001773863//Telephone//ASC*
was found upon initial inspection. however, this may or may not relate to the failure symptoms.

You actually sent your phone in for a scratch? That better be a pretty serious scratch because now they want you to pay money to replace the whole damn panel.

From what i'm seeing they are considering your device out of warranty (OOW), no doubt due to your bad flash. The touchpanel and standard charge + lcd charge comments lead me to believe that they are replacing atleast the top glass, if not the entire SAMOLED and as best i can figure from the last 2 lines whoever received the package chose not to make the decision of whether the damage to the touchpanel was caused in shipping. Most likely this determination will be made by the tech who does the actual work on the phone. I would expect you will have a 100% like new device when you receive it back, however much that may run you is the part i would be worried about .
zexco said:
You actually sent your phone in for a scratch? That better be a pretty serious scratch because now they want you to pay money to replace the whole damn panel.
Click to expand...
Click to collapse
I do believe he sent it in for repair because he borked the bootloader flashing an incorrect ROM, as per the first sentence of the post.

I hope you're right bro!
Have any of you sent a phone to samsung and had this ooW message too? because in the price detail area it says this...
ITEM OLD PRICE NEW PRICE
Standard Repair Fee $0.00 $0.00
LCD Repair Fee $0.00 $0.00
Sub Total $0.00 $0.00
Tax $0.00 $0.00
Total Cost $0.00 $0.00
All Total Cost
so are they fixing everything for free or what??
dntesinfrno said:
From what i'm seeing they are considering your device out of warranty (OOW), no doubt due to your bad flash. The touchpanel and standard charge + lcd charge comments lead me to believe that they are replacing atleast the top glass, if not the entire SAMOLED and as best i can figure from the last 2 lines whoever received the package chose not to make the decision of whether the damage to the touchpanel was caused in shipping. Most likely this determination will be made by the tech who does the actual work on the phone. I would expect you will have a 100% like new device when you receive it back, however much that may run you is the part i would be worried about .
I do believe he sent it in for repair because he borked the bootloader flashing an incorrect ROM, as per the first sentence of the post.
Click to expand...
Click to collapse

amzi said:
I hope you're right bro!
Have any of you sent a phone to samsung and had this ooW message too? because in the price detail area it says this...
ITEM OLD PRICE NEW PRICE
Standard Repair Fee $0.00 $0.00
LCD Repair Fee $0.00 $0.00
Sub Total $0.00 $0.00
Tax $0.00 $0.00t
Total Cost $0.00 $0.00
All Total Cost
so are they fixing everything for free or what??
Click to expand...
Click to collapse
Im guessing that was on the same document....having seen that i'm certainly stumped now as well. I can only think of 2 possibilities, either they are doing the work under warranty even though the notes clearly state otherwise OR they just haven't added any invoices to your work order. Only time will tell, but i wouldn't be too concerned about the phone itself, they'll be sure to get it back to you good as new one way or another.

what the ****k they tryna make me pay $170
dntesinfrno said:
Im guessing that was on the same document....having seen that i'm certainly stumped now as well. I can only think of 2 possibilities, either they are doing the work under warranty even though the notes clearly state otherwise OR they just haven't added any invoices to your work order. Only time will tell, but i wouldn't be too concerned about the phone itself, they'll be sure to get it back to you good as new one way or another.
Click to expand...
Click to collapse

strong iker
amzi said:
what the ****k they tryna make me pay $170
Click to expand...
Click to collapse
DAMN!!!! Samsung is crazy... Tell them you wont pay and let them return it to you. You can unbrick it yourself anyway, with the help of XDA of course.. Btw my GPS doesn't work and I bought the phone full price, but I won't send it to Samsung cuz i'm scared they will charge me like they are charging you.. Bastards!

amzi said:
I hope you're right bro!
Have any of you sent a phone to samsung and had this ooW message too? because in the price detail area it says this...
ITEMOLD PRICENEW PRICE
Standard Repair Fee$0.00$0.00
LCD Repair Fee$0.00$0.00
Sub Total$0.00$0.00
Tax$0.00$0.00
Total Cost$0.00$0.00
All Total Cost
so are they fixing everything for free or what??
Click to expand...
Click to collapse
I got my phone fixed for a broken screen and got the same marks on my ticket. Oow is out of warranty and it set me back $180. My price showed as $0 like yours but after a few transfers on Samsung support line someone told me what I needed to pay. In you're case you just need a jtag and mobiletechvideos can do it for $60. Oh, and you can tell them to send you back your broken phone for free.
Orsteezy said:
DAMN!!!! Samsung is crazy... Tell them you wont pay and let them return it to you. You can unbrick it yourself anyway, with the help of XDA of course.. Btw my GPS doesn't work and I bought the phone full price, but I won't send it to Samsung cuz i'm scared they will charge me like they are charging you.. Bastards!
Click to expand...
Click to collapse
Not saying you should do this, and it is dishonest, but you can reset you're flash counter then Odin to stock and return the device(just make sure its the right stock) and they will never know you flashed a rom, and with no physical damage its obviously hardware failure.
Sent from my SAMSUNG-SGH-I747 using xda app-developers app

Orsteezy said:
DAMN!!!! Samsung is crazy... Tell them you wont pay and let them return it to you. You can unbrick it yourself anyway, with the help of XDA of course.. Btw my GPS doesn't work and I bought the phone full price, but I won't send it to Samsung cuz i'm scared they will charge me like they are charging you.. Bastards!
Click to expand...
Click to collapse
Flashing an international rom borks the bootloader which is most likely going to need a JTAG to repair, although this can be done cheaper as xijar mentions above its not a DIY fix.
xijar said:
Not saying you should do this, and it is dishonest, but you can reset you're flash counter then Odin to stock and return the device(just make sure its the right stock) and they will never know you flashed a rom, and with no physical damage its obviously hardware failure.
Click to expand...
Click to collapse
If the problem with the GPS is in fact truly a hardware defect, removing any custom software to avoid a denial of warranty is completely honest.

Im gonna argue with theme and say its their update that ****ed my phone up which that cost is 70 dollars and for the scratch ill probably pay for that cuz it looks ugly .. Or if they buy my lie i could probably say keep the scratch and just yell at theme for their software update
idk man this $170 is bs
xijar said:
I got my phone fixed for a broken screen and got the same marks on my ticket. Oow is out of warranty and it set me back $180. My price showed as $0 like yours but after a few transfers on Samsung support line someone told me what I needed to pay. In you're case you just need a jtag and mobiletechvideos can do it for $60. Oh, and you can tell them to send you back your broken phone for free.
Not saying you should do this, and it is dishonest, but you can reset you're flash counter then Odin to stock and return the device(just make sure its the right stock) and they will never know you flashed a rom, and with no physical damage its obviously hardware failure.
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
Click to expand...
Click to collapse

Sad day, cracked screen.

Well, sad day today. A golf ball landed on my galaxy s3's screen. Needless to say, golf ball > galaxy s3.
Called customer service to see how much it is to be replaced, and with my insurance, its a big 166$. Ridiculous.
EDIT:
My brother works at a Radio shack, and they'll fix it for like 100$.
Has anyone used Radio shack before to get a screen replacement? If so, how long did it take, and did they do a goob job?

feet taiserva
Purchase the replacement screen on eBay, watch a video on youtube on the screen replacement. It's easier than you think and wouldn't cost much at all. If your opposed to that I would trust them, it's not difficult.

MiG8GT said:
Purchase the replacement screen on eBay, watch a video on youtube on the screen replacement. It's easier than you think and wouldn't cost much at all. If your opposed to that I would trust them, it's not difficult.
Click to expand...
Click to collapse
The 100$ is what my brother said, after looking online it actually ends up to being 329$.
I'm thinking I'll let T-Mobile do it... I don't want to risk destroying it myself..
Kind of sucks though, a golf ball dropped and cracked it as bad as it did, it's at the bottom, like right on the home button, but the crack went to nearly the top of the screen.

Did you check eBay?? I would think they were way under $100 for the screen.

MiG8GT said:
Did you check eBay?? I would think they were way under $100 for the screen.
Click to expand...
Click to collapse
Well I checked Amazon, I have Amazon Prime for free for being a student.. and they are around $15-20.
I just don't want to take the chance that i make it worse than it already is... I'm not good at all at doing things like that, I'd rather it be done by someone who knows what they are doing.
Also, they said I could use a phone from the T-Mobile store until mine is replaced, which is pretty cool..

Understandable you don't want to make it worse than it already is. Try looking for places in your local area, there are repair shops that fix phones and video game systems for a fraction of the cost. Some times on Groupon they have Groupons for say $60 for a screen replacement, that's always another option you could check out.

MiG8GT said:
Understandable you don't want to make it worse than it already is. Try looking for places in your local area, there are repair shops that fix phones and video game systems for a fraction of the cost. Some times on Groupon they have Groupons for say $60 for a screen replacement, that's always another option you could check out.
Click to expand...
Click to collapse
Yea, I will look around.. But I do like that I can take it to T-Mobile, and they will loan me a phone while it's being fixed. I'll have to odin it back to stock though. Oh well.
Thanks for the input!

Can't hurt to check around. Anytime!

Ontop of having Radio Shack doing it...it will void your warranty...to keep your warranty either have T-Mobile or Samsung fix it.
Sent from my Galaxy S III

CodyRst said:
Well I checked Amazon, I have Amazon Prime for free for being a student.. and they are around $15-20.
I just don't want to take the chance that i make it worse than it already is... I'm not good at all at doing things like that, I'd rather it be done by someone who knows what they are doing.
Also, they said I could use a phone from the T-Mobile store until mine is replaced, which is pretty cool..
Click to expand...
Click to collapse
Good call just pay the price and don't worry about the other stuff
Sent from my SGH-T999 using xda app-developers app

daxecutioner24 said:
Good call just pay the price and don't worry about the other stuff
Sent from my SGH-T999 using xda app-developers app
Click to expand...
Click to collapse
Well I called the insurance company this morning. They said $150, and that my replacement phone will be here tomorrow.
All is well, atleast it still works so I can use it until the new one comes tomorrow. Glad im getting a new one as well, instead of just getting this one fixed and sent back.
Thanks for feedback guys! :victory:

Well, as new as a refurbished phone can get. Any replacement/warranty phone that congress from tmobile is most likely going to be refurbished. I know because I have one and I'm very nit picky about my phone and always find some small defect with it.
Sent from my SGH-T999 using xda premium

ucantak3dis said:
Well, as new as a refurbished phone can get. Any replacement/warranty phone that congress from tmobile is most likely going to be refurbished. I know because I have one and I'm very nit picky about my phone and always find some small defect with it.
Sent from my SGH-T999 using xda premium
Click to expand...
Click to collapse
Yeah, I have had that experience as well... Although more often than not, I end up with a busted camera which is more than a *minor* defect...
Asurion sometimes sends out BNIB devices but only if a) they don't have a refurb on hand or b) you've gone through a few refurbs in a short time.

I tried fixing my Nexus One's cracked screen...ROYALLY ****ed it up (just a little too much glue & ripped a ribbon) and ended up wasting $150 even after selling it for parts on eBay.
I would say if you are thinking about doing it yourself and don't have a lot of patience/manual dexterity/proper tools & work environment, don't try.
Also I figure the S3 is probably a lot harder to take apart than my old N1.

CodyRst said:
Well I called the insurance company this morning. They said $150, and that my replacement phone will be here tomorrow.
All is well, atleast it still works so I can use it until the new one comes tomorrow. Glad im getting a new one as well, instead of just getting this one fixed and sent back.
Thanks for feedback guys! :victory:
Click to expand...
Click to collapse
Yeah it may come plastic wrap and all but it's a refurbished one. Fixing the one you had at least you knew it was ok and how old it is compare to a used one that may bring a host of issues.
Sent from my SGH-T999 using xda app-developers app

Well got the replacement today, was surprised when i opened it.
It came with the phone, a battery, a back cover, a usb and charger, headphones, a new sims card.
I'm wondering if I need to send back my old battery, or just the old phone?

CodyRst said:
Well got the replacement today, was surprised when i opened it.
It came with the phone, a battery, a back cover, a usb and charger, headphones, a new sims card.
I'm wondering if I need to send back my old battery, or just the old phone?
Click to expand...
Click to collapse
Just the old phone. You keep all accessories and back cover.
Sent from my SGH-T999 using Tapatalk 2

Towle said:
Just the old phone. You keep all accessories and back cover.
Sent from my SGH-T999 using Tapatalk 2
Click to expand...
Click to collapse
Sounds good, just dont want to be charged for a battery or usb cable

I thought when you do an insurance claim the broken phone is yours.
Sent from my SGH-T999 using Tapatalk 2

Five0nIt said:
I thought when you do an insurance claim the broken phone is yours.
Sent from my SGH-T999 using Tapatalk 2
Click to expand...
Click to collapse
That thought makes no sense at all,
Sent from my Nexus 7 using xda premium

Cracked my screen, no warranty...how much will it cost?

I managed to crack my tablet already . It's just the glass, the tablet works fine and the screen looks and works normally underneath. If I call samsung how much will it cost? Is it possible for me to fix it myself, or is everything fused together?

calashu said:
I managed to crack my tablet already . It's just the glass, the tablet works fine and the screen looks and works normally underneath. If I call samsung how much will it cost? Is it possible for me to fix it myself, or is everything fused together?
Click to expand...
Click to collapse
Sorry to hear that. This is just my opinion but because this tablet is newly released I doubt you will find much on the internet on how to replace the screen on your own, I think you will also struggle to find the parts. Calling samsung would probably be your best bet if you want it fixed now or if you can wait a couple of months I'm sure there will be videos online about how to do it. Hopefully it works out for you mate.

Geordie Affy said:
Sorry to hear that. This is just my opinion but because this tablet is newly released I doubt you will find much on the internet on how to replace the screen on your own, I think you will also struggle to find the parts. Calling samsung would probably be your best bet if you want it fixed now or if you can wait a couple of months I'm sure there will be videos online about how to do it. Hopefully it works out for you mate.
Click to expand...
Click to collapse
Would a warranty cover that anyway? I thought that just covers defects.

Han Solo 1 said:
Would a warranty cover that anyway? I thought that just covers defects.
Click to expand...
Click to collapse
I should have made my point clearer, apologies, I meant that they should give you contact details of samsung aprroved technicians in the area but yes he would have to pay for the service.

Thanks for the replies...I called up Samsung and they said to send it and they'd fix it for 200$..ouch. I'm not sure if that's worth it or not. I'm considering taking it to a third party computer repair shop or just dealing with it until the parts become widely available. It works fine, it's just ugly XD. This all depends on if the price was reasonable. Is 200$ reasonable to replace the glass? If it is I'll just ship it off to Samsung now

calashu said:
Thanks for the replies...I called up Samsung and they said to send it and they'd fix it for 200$..ouch. I'm not sure if that's worth it or not. I'm considering taking it to a third party computer repair shop or just dealing with it until the parts become widely available. It works fine, it's just ugly XD. This all depends on if the price was reasonable. Is 200$ reasonable to replace the glass? If it is I'll just ship it off to Samsung now
Click to expand...
Click to collapse
if you purchased it with a premium credit card, you might be covered with that. You should check.
http://boardingarea.com/viewfromthe...on-pays-to-fix-my-samsung-s3s-cracked-screen/

calashu said:
Thanks for the replies...I called up Samsung and they said to send it and they'd fix it for 200$..ouch. I'm not sure if that's worth it or not. I'm considering taking it to a third party computer repair shop or just dealing with it until the parts become widely available. It works fine, it's just ugly XD. This all depends on if the price was reasonable. Is 200$ reasonable to replace the glass? If it is I'll just ship it off to Samsung now
Click to expand...
Click to collapse
Ouch. So then you'd have an $800 tablet. I don't know. Depends on your funds and ability to toss money around.

calashu said:
Thanks for the replies...I called up Samsung and they said to send it and they'd fix it for 200$..ouch. I'm not sure if that's worth it or not. I'm considering taking it to a third party computer repair shop or just dealing with it until the parts become widely available. It works fine, it's just ugly XD. This all depends on if the price was reasonable. Is 200$ reasonable to replace the glass? If it is I'll just ship it off to Samsung now
Click to expand...
Click to collapse
I think $200 is way too much - I know this is easy for me to say but if I were you I'd wait a while, to put it into perspective the OLD note 10.1 Digitizer costs just $20 and maybe a few tools will cost you no more than $10.
Honestly I'd wait and see if its really difficult or not and then attempt it yourself if you think your capable to do it. I bet there will be videos online of people taking the 10.1 2014 edition screen apart soon but then again if you mess it up you've wasted a $500 device. Also call a few local electronic shops once the Digitizer becomes available on ebay surely they will charge a lot less for labour.
Like I said its easy for me to say all this but obviously you know whats best. Best of luck mate I really do hope it works out.

I purchased it with a prepaid debit card so no purchase protection. I think I'll just take Geordie Affy's advice and wait it out. 200 bucks is a pretty significant amount of money for me. The wait will punish me enough so I'll know to be super careful with expensive new items in the future lol.

calashu said:
I purchased it with a prepaid debit card so no purchase protection. I think I'll just take Geordie Affy's advice and wait it out. 200 bucks is a pretty significant amount of money for me. The wait will punish me enough so I'll know to be super careful with expensive new items in the future lol.
Click to expand...
Click to collapse
It's too bad you didn't purchase Square Trade protection for it. $99 but they repair it or give you what it's worth if it can't be repaired.

Han Solo 1 said:
It's too bad you didn't purchase Square Trade protection for it. $99 but they repair it or give you what it's worth if it can't be repaired.
Click to expand...
Click to collapse
I should get that with everything I buy because I drop things every minute and a half -_-

calashu said:
I purchased it with a prepaid debit card so no purchase protection. I think I'll just take Geordie Affy's advice and wait it out. 200 bucks is a pretty significant amount of money for me. The wait will punish me enough so I'll know to be super careful with expensive new items in the future lol.
Click to expand...
Click to collapse
I would sell it on ebay for $75 less than what you paid for it.
You may get a bite.
Then chalk up the loss as experience.
Curious to know how much force did it take or what happened that made it crack.

Han Solo 1 said:
It's too bad you didn't purchase Square Trade protection for it. $99 but they repair it or give you what it's worth if it can't be repaired.
Click to expand...
Click to collapse
Search online for SquareTrade discounts. I got 30% off mine for the GN 2014. If you are within 30 days of your purchase, you can still purchase a warranty, and claim it down the road at some point. That's kind of in the "Grey Zone", but may be your best bet until the parts are easily available.

Mr_Armageddon said:
Search online for SquareTrade discounts. I got 30% off mine for the GN 2014. If you are within 30 days of your purchase, you can still purchase a warranty, and claim it down the road at some point. That's kind of in the "Grey Zone", but may be your best bet until the parts are easily available.
Click to expand...
Click to collapse
I bought in only about 3 weeks ago but....since I called Samsung and they have me on record saying it cracked, wouldn't ST find out from them and not cover it anyway? I really wish i had been more careful. I wonder how many months it will be until parts are available

calashu said:
I bought in only about 3 weeks ago but....since I called Samsung and they have me on record saying it cracked, wouldn't ST find out from them and not cover it anyway? I really wish i had been more careful. I wonder how many months it will be until parts are available
Click to expand...
Click to collapse
If I were you, I would get the SquareTrade warranty. There is no way that they would know about any conversations that you had with Samsung. Plus, even after you get this issue taken care of, it will still benefit you to have the warranty to tackle any future problems. They are pretty easy to deal with in my experience.
Sent from my SM-P600 using Tapatalk 4

ajamudc said:
If I were you, I would get the SquareTrade warranty. There is no way that they would know about any conversations that you had with Samsung. Plus, even after you get this issue taken care of, it will still benefit you to have the warranty to tackle any future problems. They are pretty easy to deal with in my experience.
Sent from my SM-P600 using Tapatalk 4
Click to expand...
Click to collapse
I'm just worried that since samsung sent me an email to send the tablet to them and everything, they have it on record that I called it in. Then when squaretrade calls them...Still though, I guess I can get the insurance and even if they don't fix it, it'll be useful to have for any future issues. I'm pretty clumsy

calashu said:
I bought in only about 3 weeks ago but....since I called Samsung and they have me on record saying it cracked, wouldn't ST find out from them and not cover it anyway? I really wish i had been more careful. I wonder how many months it will be until parts are available
Click to expand...
Click to collapse
SquareTrade doesn't care if you ROOT your device. I spoke with one of their service reps, and asked that specifically before I purchased the warranty.

calashu said:
I'm just worried that since samsung sent me an email to send the tablet to them and everything, they have it on record that I called it in. Then when squaretrade calls them...Still though, I guess I can get the insurance and even if they don't fix it, it'll be useful to have for any future issues. I'm pretty clumsy
Click to expand...
Click to collapse
I'm not sure I understand. If you buy a SquareTrade warranty, the warranty is with them. Samsung has nothing to do with it.
Sent from my SM-P600 using Tapatalk 4

ajamudc said:
I'm not sure I understand. If you buy a SquareTrade warranty, the warranty is with them. Samsung has nothing to do with it.
Sent from my SM-P600 using Tapatalk 4
Click to expand...
Click to collapse
You're absolutely right...I'm just being paranoid. I purchased the warranty today. Thanks to everyone for your help!

My tab pro s cracked too, and I have no idea how. Is this screen particularly fragile? Mine shows pitting on the keyboard at the same place where the fracture begins. I'm thinking it might have something to do with the magnet that shuts it. Read on Amazon that someone had cracked theirs twice already and the screen was super fragile. ???

[Q] the s4 and tmobile headset protection bundle

First off, sorry if this is the wrong section, I think it might be. I've done a lot of searches and can't find an answer for this. I got a s4 and it has been great but now it is showing a slight screen burn in out of nowhere. My husband has the premium headset protection bundle and i was going to give him this phone as a gift, now I wonder if he can use his insurance to get that defective screen fixed or replaced or the device swapped out because it really sucks. or is that insurance only for an old device or I don't know, I tried reading the booklet but I'm confused. and will there be a deductible? My friend said it is only $5 shipping but I'm not so sure.. If anyone has experience with this, please let me know.

ginseng8888 said:
First off, sorry if this is the wrong section, I think it might be. I've done a lot of searches and can't find an answer for this. I got a s4 and it has been great but now it is showing a slight screen burn in out of nowhere. My husband has the premium headset protection bundle and i was going to give him this phone as a gift, now I wonder if he can use his insurance to get that defective screen fixed or replaced or the device swapped out because it really sucks. or is that insurance only for an old device or I don't know, I tried reading the booklet but I'm confused. and will there be a deductible? My friend said it is only $5 shipping but I'm not so sure.. If anyone has experience with this, please let me know.
Click to expand...
Click to collapse
If you got it from t-mobile and it is still in warranty then you should be fine and it should only cost you $5, the headset protection you are talking about only covers the phone you take the protection with..... But in any case it is still worth a try, just don't mention any thing about your phone being out of warranty. I got mine swapped for $5 even after 14 months
Sent from my SGH-M919 using XDA Free mobile app

Thanks for the reply, i guess it's worth a try