Sent my phone to Samsung after flashing a rom for international. i have a scratch on the phone and im wondering if they are going to fix it... Dont know what the messages mean sooo here are the messages....
*10/15/2012//18:30:06//0001773863//Telephone//ASC*
Phone is OOW by condition, touchpanel is damaged.
*10/15/2012//18:30:06//0001773863//Telephone//ASC*
10/15/2012 5:29 PM-Esmerlda Vera: Ticket is pending status. Pending Reason: Add Standard Charge + LCD Charge
*10/12/2012//11:40:35//0001773863//Telephone//ASC*
10/12/2012 10:39 AM-Khatie Rodrigez: Accessory: BATTERY,BATTERY COVER
*10/12/2012//11:40:35//0001773863//Telephone//ASC*
10/12/2012 10:39 AM-Khatie Rodrigez: The unit has been received. Pack Condition: Fair Packaging (Box & Cushion)
*10/12/2012//11:40:31//0001773863//Telephone//ASC*
was found upon initial inspection. however, this may or may not relate to the failure symptoms.
You actually sent your phone in for a scratch? That better be a pretty serious scratch because now they want you to pay money to replace the whole damn panel.
From what i'm seeing they are considering your device out of warranty (OOW), no doubt due to your bad flash. The touchpanel and standard charge + lcd charge comments lead me to believe that they are replacing atleast the top glass, if not the entire SAMOLED and as best i can figure from the last 2 lines whoever received the package chose not to make the decision of whether the damage to the touchpanel was caused in shipping. Most likely this determination will be made by the tech who does the actual work on the phone. I would expect you will have a 100% like new device when you receive it back, however much that may run you is the part i would be worried about .
zexco said:
You actually sent your phone in for a scratch? That better be a pretty serious scratch because now they want you to pay money to replace the whole damn panel.
Click to expand...
Click to collapse
I do believe he sent it in for repair because he borked the bootloader flashing an incorrect ROM, as per the first sentence of the post.
I hope you're right bro!
Have any of you sent a phone to samsung and had this ooW message too? because in the price detail area it says this...
ITEM OLD PRICE NEW PRICE
Standard Repair Fee $0.00 $0.00
LCD Repair Fee $0.00 $0.00
Sub Total $0.00 $0.00
Tax $0.00 $0.00
Total Cost $0.00 $0.00
All Total Cost
so are they fixing everything for free or what??
dntesinfrno said:
From what i'm seeing they are considering your device out of warranty (OOW), no doubt due to your bad flash. The touchpanel and standard charge + lcd charge comments lead me to believe that they are replacing atleast the top glass, if not the entire SAMOLED and as best i can figure from the last 2 lines whoever received the package chose not to make the decision of whether the damage to the touchpanel was caused in shipping. Most likely this determination will be made by the tech who does the actual work on the phone. I would expect you will have a 100% like new device when you receive it back, however much that may run you is the part i would be worried about .
I do believe he sent it in for repair because he borked the bootloader flashing an incorrect ROM, as per the first sentence of the post.
Click to expand...
Click to collapse
amzi said:
I hope you're right bro!
Have any of you sent a phone to samsung and had this ooW message too? because in the price detail area it says this...
ITEM OLD PRICE NEW PRICE
Standard Repair Fee $0.00 $0.00
LCD Repair Fee $0.00 $0.00
Sub Total $0.00 $0.00
Tax $0.00 $0.00t
Total Cost $0.00 $0.00
All Total Cost
so are they fixing everything for free or what??
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Click to collapse
Im guessing that was on the same document....having seen that i'm certainly stumped now as well. I can only think of 2 possibilities, either they are doing the work under warranty even though the notes clearly state otherwise OR they just haven't added any invoices to your work order. Only time will tell, but i wouldn't be too concerned about the phone itself, they'll be sure to get it back to you good as new one way or another.
what the ****k they tryna make me pay $170
dntesinfrno said:
Im guessing that was on the same document....having seen that i'm certainly stumped now as well. I can only think of 2 possibilities, either they are doing the work under warranty even though the notes clearly state otherwise OR they just haven't added any invoices to your work order. Only time will tell, but i wouldn't be too concerned about the phone itself, they'll be sure to get it back to you good as new one way or another.
Click to expand...
Click to collapse
strong iker
amzi said:
what the ****k they tryna make me pay $170
Click to expand...
Click to collapse
DAMN!!!! Samsung is crazy... Tell them you wont pay and let them return it to you. You can unbrick it yourself anyway, with the help of XDA of course.. Btw my GPS doesn't work and I bought the phone full price, but I won't send it to Samsung cuz i'm scared they will charge me like they are charging you.. Bastards!
amzi said:
I hope you're right bro!
Have any of you sent a phone to samsung and had this ooW message too? because in the price detail area it says this...
ITEMOLD PRICENEW PRICE
Standard Repair Fee$0.00$0.00
LCD Repair Fee$0.00$0.00
Sub Total$0.00$0.00
Tax$0.00$0.00
Total Cost$0.00$0.00
All Total Cost
so are they fixing everything for free or what??
Click to expand...
Click to collapse
I got my phone fixed for a broken screen and got the same marks on my ticket. Oow is out of warranty and it set me back $180. My price showed as $0 like yours but after a few transfers on Samsung support line someone told me what I needed to pay. In you're case you just need a jtag and mobiletechvideos can do it for $60. Oh, and you can tell them to send you back your broken phone for free.
Orsteezy said:
DAMN!!!! Samsung is crazy... Tell them you wont pay and let them return it to you. You can unbrick it yourself anyway, with the help of XDA of course.. Btw my GPS doesn't work and I bought the phone full price, but I won't send it to Samsung cuz i'm scared they will charge me like they are charging you.. Bastards!
Click to expand...
Click to collapse
Not saying you should do this, and it is dishonest, but you can reset you're flash counter then Odin to stock and return the device(just make sure its the right stock) and they will never know you flashed a rom, and with no physical damage its obviously hardware failure.
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
Orsteezy said:
DAMN!!!! Samsung is crazy... Tell them you wont pay and let them return it to you. You can unbrick it yourself anyway, with the help of XDA of course.. Btw my GPS doesn't work and I bought the phone full price, but I won't send it to Samsung cuz i'm scared they will charge me like they are charging you.. Bastards!
Click to expand...
Click to collapse
Flashing an international rom borks the bootloader which is most likely going to need a JTAG to repair, although this can be done cheaper as xijar mentions above its not a DIY fix.
xijar said:
Not saying you should do this, and it is dishonest, but you can reset you're flash counter then Odin to stock and return the device(just make sure its the right stock) and they will never know you flashed a rom, and with no physical damage its obviously hardware failure.
Click to expand...
Click to collapse
If the problem with the GPS is in fact truly a hardware defect, removing any custom software to avoid a denial of warranty is completely honest.
Im gonna argue with theme and say its their update that ****ed my phone up which that cost is 70 dollars and for the scratch ill probably pay for that cuz it looks ugly .. Or if they buy my lie i could probably say keep the scratch and just yell at theme for their software update
idk man this $170 is bs
xijar said:
I got my phone fixed for a broken screen and got the same marks on my ticket. Oow is out of warranty and it set me back $180. My price showed as $0 like yours but after a few transfers on Samsung support line someone told me what I needed to pay. In you're case you just need a jtag and mobiletechvideos can do it for $60. Oh, and you can tell them to send you back your broken phone for free.
Not saying you should do this, and it is dishonest, but you can reset you're flash counter then Odin to stock and return the device(just make sure its the right stock) and they will never know you flashed a rom, and with no physical damage its obviously hardware failure.
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
Click to expand...
Click to collapse
Related
my assurion insurance cost $80 to replace. but I'm rooted. I'm concerned i won't be able to root if it has the new gingerbread firmware on it. i know it will be more expensive to pay for a repair. so can anyone toss me a bone?
i would like a link to replacement parts if possible because i have a friend that c can repair my phone at no cost if i pay for the parts.
Sent from my ADR6400L using Tapatalk
Best thing to do would try to find a broken "replacement parts" phone on ebay with a working screen.
You can root the ota bud. I will sell you a pre rooted thunderbolt lnib for 150 + your phone? [email protected]
Say you lost it, they should charge you the 80 and get you a new or a refurb
Get your insurance. They don't give a **** about root. Then root the replacement
Sent from my ADR6350 using Tapatalk
Exactly. Just use your insurance. Why would Asurion care if you rooted your phone or not? It's 3rd party insurance, you're not claiming warranty repair or anything. Your car insurance doesn't drop you just because you bought and installed a new stereo. $80 is going to be cheaper than anyone will fix your phone for anyway, and you'll get a new phone instead of the same one that probably has dings on it from getting dropped. Maybe you'll get lucky and they'll be out of Thunderbolts and send you a Bionic or something instead.
So I watched my Eagles get beat by the bears and dropped my phone. Insult to injury! Does anyone have success replacing their screen? If so, where did you get parts and tools? Please don't recommend a seller, brand or manufacturer that you haven't personally had success with... Links please
sent from my no NonS3NS3 ADR6400L
Talked to a rep at asurion they said under the table they really don't care if its rooted they complete erase and reinstall all new software on all new phone so they don't really check.
ryanstfl said:
So I watched my Eagles get beat by the bears and dropped my phone. Insult to injury! Does anyone have success replacing their screen? If so, where did you get parts and tools? Please don't recommend a seller, brand or manufacturer that you haven't personally had success with... Links please
sent from my no NonS3NS3 ADR6400L
Click to expand...
Click to collapse
do you need the lcd part or the lcd digitizer??? (aka the touch interface)
It won't be new
Sent from my ADR6400L using XDA App
Okay it wasn't a new phone but they did a really good job with it.
I managed to crack my tablet already . It's just the glass, the tablet works fine and the screen looks and works normally underneath. If I call samsung how much will it cost? Is it possible for me to fix it myself, or is everything fused together?
calashu said:
I managed to crack my tablet already . It's just the glass, the tablet works fine and the screen looks and works normally underneath. If I call samsung how much will it cost? Is it possible for me to fix it myself, or is everything fused together?
Click to expand...
Click to collapse
Sorry to hear that. This is just my opinion but because this tablet is newly released I doubt you will find much on the internet on how to replace the screen on your own, I think you will also struggle to find the parts. Calling samsung would probably be your best bet if you want it fixed now or if you can wait a couple of months I'm sure there will be videos online about how to do it. Hopefully it works out for you mate.
Geordie Affy said:
Sorry to hear that. This is just my opinion but because this tablet is newly released I doubt you will find much on the internet on how to replace the screen on your own, I think you will also struggle to find the parts. Calling samsung would probably be your best bet if you want it fixed now or if you can wait a couple of months I'm sure there will be videos online about how to do it. Hopefully it works out for you mate.
Click to expand...
Click to collapse
Would a warranty cover that anyway? I thought that just covers defects.
Han Solo 1 said:
Would a warranty cover that anyway? I thought that just covers defects.
Click to expand...
Click to collapse
I should have made my point clearer, apologies, I meant that they should give you contact details of samsung aprroved technicians in the area but yes he would have to pay for the service.
Thanks for the replies...I called up Samsung and they said to send it and they'd fix it for 200$..ouch. I'm not sure if that's worth it or not. I'm considering taking it to a third party computer repair shop or just dealing with it until the parts become widely available. It works fine, it's just ugly XD. This all depends on if the price was reasonable. Is 200$ reasonable to replace the glass? If it is I'll just ship it off to Samsung now
calashu said:
Thanks for the replies...I called up Samsung and they said to send it and they'd fix it for 200$..ouch. I'm not sure if that's worth it or not. I'm considering taking it to a third party computer repair shop or just dealing with it until the parts become widely available. It works fine, it's just ugly XD. This all depends on if the price was reasonable. Is 200$ reasonable to replace the glass? If it is I'll just ship it off to Samsung now
Click to expand...
Click to collapse
if you purchased it with a premium credit card, you might be covered with that. You should check.
http://boardingarea.com/viewfromthe...on-pays-to-fix-my-samsung-s3s-cracked-screen/
calashu said:
Thanks for the replies...I called up Samsung and they said to send it and they'd fix it for 200$..ouch. I'm not sure if that's worth it or not. I'm considering taking it to a third party computer repair shop or just dealing with it until the parts become widely available. It works fine, it's just ugly XD. This all depends on if the price was reasonable. Is 200$ reasonable to replace the glass? If it is I'll just ship it off to Samsung now
Click to expand...
Click to collapse
Ouch. So then you'd have an $800 tablet. I don't know. Depends on your funds and ability to toss money around.
calashu said:
Thanks for the replies...I called up Samsung and they said to send it and they'd fix it for 200$..ouch. I'm not sure if that's worth it or not. I'm considering taking it to a third party computer repair shop or just dealing with it until the parts become widely available. It works fine, it's just ugly XD. This all depends on if the price was reasonable. Is 200$ reasonable to replace the glass? If it is I'll just ship it off to Samsung now
Click to expand...
Click to collapse
I think $200 is way too much - I know this is easy for me to say but if I were you I'd wait a while, to put it into perspective the OLD note 10.1 Digitizer costs just $20 and maybe a few tools will cost you no more than $10.
Honestly I'd wait and see if its really difficult or not and then attempt it yourself if you think your capable to do it. I bet there will be videos online of people taking the 10.1 2014 edition screen apart soon but then again if you mess it up you've wasted a $500 device. Also call a few local electronic shops once the Digitizer becomes available on ebay surely they will charge a lot less for labour.
Like I said its easy for me to say all this but obviously you know whats best. Best of luck mate I really do hope it works out.
I purchased it with a prepaid debit card so no purchase protection. I think I'll just take Geordie Affy's advice and wait it out. 200 bucks is a pretty significant amount of money for me. The wait will punish me enough so I'll know to be super careful with expensive new items in the future lol.
calashu said:
I purchased it with a prepaid debit card so no purchase protection. I think I'll just take Geordie Affy's advice and wait it out. 200 bucks is a pretty significant amount of money for me. The wait will punish me enough so I'll know to be super careful with expensive new items in the future lol.
Click to expand...
Click to collapse
It's too bad you didn't purchase Square Trade protection for it. $99 but they repair it or give you what it's worth if it can't be repaired.
Han Solo 1 said:
It's too bad you didn't purchase Square Trade protection for it. $99 but they repair it or give you what it's worth if it can't be repaired.
Click to expand...
Click to collapse
I should get that with everything I buy because I drop things every minute and a half -_-
calashu said:
I purchased it with a prepaid debit card so no purchase protection. I think I'll just take Geordie Affy's advice and wait it out. 200 bucks is a pretty significant amount of money for me. The wait will punish me enough so I'll know to be super careful with expensive new items in the future lol.
Click to expand...
Click to collapse
I would sell it on ebay for $75 less than what you paid for it.
You may get a bite.
Then chalk up the loss as experience.
Curious to know how much force did it take or what happened that made it crack.
Han Solo 1 said:
It's too bad you didn't purchase Square Trade protection for it. $99 but they repair it or give you what it's worth if it can't be repaired.
Click to expand...
Click to collapse
Search online for SquareTrade discounts. I got 30% off mine for the GN 2014. If you are within 30 days of your purchase, you can still purchase a warranty, and claim it down the road at some point. That's kind of in the "Grey Zone", but may be your best bet until the parts are easily available.
Mr_Armageddon said:
Search online for SquareTrade discounts. I got 30% off mine for the GN 2014. If you are within 30 days of your purchase, you can still purchase a warranty, and claim it down the road at some point. That's kind of in the "Grey Zone", but may be your best bet until the parts are easily available.
Click to expand...
Click to collapse
I bought in only about 3 weeks ago but....since I called Samsung and they have me on record saying it cracked, wouldn't ST find out from them and not cover it anyway? I really wish i had been more careful. I wonder how many months it will be until parts are available
calashu said:
I bought in only about 3 weeks ago but....since I called Samsung and they have me on record saying it cracked, wouldn't ST find out from them and not cover it anyway? I really wish i had been more careful. I wonder how many months it will be until parts are available
Click to expand...
Click to collapse
If I were you, I would get the SquareTrade warranty. There is no way that they would know about any conversations that you had with Samsung. Plus, even after you get this issue taken care of, it will still benefit you to have the warranty to tackle any future problems. They are pretty easy to deal with in my experience.
Sent from my SM-P600 using Tapatalk 4
ajamudc said:
If I were you, I would get the SquareTrade warranty. There is no way that they would know about any conversations that you had with Samsung. Plus, even after you get this issue taken care of, it will still benefit you to have the warranty to tackle any future problems. They are pretty easy to deal with in my experience.
Sent from my SM-P600 using Tapatalk 4
Click to expand...
Click to collapse
I'm just worried that since samsung sent me an email to send the tablet to them and everything, they have it on record that I called it in. Then when squaretrade calls them...Still though, I guess I can get the insurance and even if they don't fix it, it'll be useful to have for any future issues. I'm pretty clumsy
calashu said:
I bought in only about 3 weeks ago but....since I called Samsung and they have me on record saying it cracked, wouldn't ST find out from them and not cover it anyway? I really wish i had been more careful. I wonder how many months it will be until parts are available
Click to expand...
Click to collapse
SquareTrade doesn't care if you ROOT your device. I spoke with one of their service reps, and asked that specifically before I purchased the warranty.
calashu said:
I'm just worried that since samsung sent me an email to send the tablet to them and everything, they have it on record that I called it in. Then when squaretrade calls them...Still though, I guess I can get the insurance and even if they don't fix it, it'll be useful to have for any future issues. I'm pretty clumsy
Click to expand...
Click to collapse
I'm not sure I understand. If you buy a SquareTrade warranty, the warranty is with them. Samsung has nothing to do with it.
Sent from my SM-P600 using Tapatalk 4
ajamudc said:
I'm not sure I understand. If you buy a SquareTrade warranty, the warranty is with them. Samsung has nothing to do with it.
Sent from my SM-P600 using Tapatalk 4
Click to expand...
Click to collapse
You're absolutely right...I'm just being paranoid. I purchased the warranty today. Thanks to everyone for your help!
My tab pro s cracked too, and I have no idea how. Is this screen particularly fragile? Mine shows pitting on the keyboard at the same place where the fracture begins. I'm thinking it might have something to do with the magnet that shuts it. Read on Amazon that someone had cracked theirs twice already and the screen was super fragile. ???
First off, sorry if this is the wrong section, I think it might be. I've done a lot of searches and can't find an answer for this. I got a s4 and it has been great but now it is showing a slight screen burn in out of nowhere. My husband has the premium headset protection bundle and i was going to give him this phone as a gift, now I wonder if he can use his insurance to get that defective screen fixed or replaced or the device swapped out because it really sucks. or is that insurance only for an old device or I don't know, I tried reading the booklet but I'm confused. and will there be a deductible? My friend said it is only $5 shipping but I'm not so sure.. If anyone has experience with this, please let me know.
ginseng8888 said:
First off, sorry if this is the wrong section, I think it might be. I've done a lot of searches and can't find an answer for this. I got a s4 and it has been great but now it is showing a slight screen burn in out of nowhere. My husband has the premium headset protection bundle and i was going to give him this phone as a gift, now I wonder if he can use his insurance to get that defective screen fixed or replaced or the device swapped out because it really sucks. or is that insurance only for an old device or I don't know, I tried reading the booklet but I'm confused. and will there be a deductible? My friend said it is only $5 shipping but I'm not so sure.. If anyone has experience with this, please let me know.
Click to expand...
Click to collapse
If you got it from t-mobile and it is still in warranty then you should be fine and it should only cost you $5, the headset protection you are talking about only covers the phone you take the protection with..... But in any case it is still worth a try, just don't mention any thing about your phone being out of warranty. I got mine swapped for $5 even after 14 months
Sent from my SGH-M919 using XDA Free mobile app
Thanks for the reply, i guess it's worth a try
So my HTC 10 has a yellow tint on the screen at the bottom so I want to swap it out for a new one. Their only course of action is to return the old one and place as new order. Giving them another $640. Now I have tied up $1,200 into HTC. I have to pay for and organize my own return label and I also lose out on the overnight shipping I paid on my original order. They won't overnight me the new order, when they should since its their defect. I really do not feel good about trusting HTC/digital river with another $630 hoping my refund and return goes smoothly. Especially after the launch troubles.
Just wanted to give anyone a heads up about the recourse if your htc 10 has a defect or problem. Only process is to return and place a new order and it will cost you another $10 for over night shipping again. So because they made a defect unit it costs me another $10 to get what I ordered and a good unit. I know the process is usually the same with having another hold on my card but I do not like having to pay overnight shipping again. Might just return and jump ship instead of risking more problems.
Who did you use to overnight it for $10? That's a deal!
dmorriss86 said:
Who did you use to overnight it for $10? That's a deal!
Click to expand...
Click to collapse
No lol HTC.com when I preordered it. They only charged me $10 for overnight shipping and they want to charge me another $10 for overnight on the new order and they arent refunding the original shipping cost so I'm paying another $10 lol.
aknotts415 said:
No lol HTC.com when I preordered it. They only charged me $10 for overnight shipping and they want to charge me another $10 for overnight on the new order and they arent refunding the original shipping cost so I'm paying another $10 lol.
Click to expand...
Click to collapse
Ah my bad. I should learn to read lol. I'm going to be exchanging mine and cheapest shipping I've found is about $18.
dmorriss86 said:
Ah my bad. I should learn to read lol. I'm going to be exchanging mine and cheapest shipping I've found is about $18.
Click to expand...
Click to collapse
Fedex isnt bad with insurance i think it was $14 I was actually shocked. I used the dimensions of the box they shipped to me. I still cant believe we have to go out and get our own label and everything. Pay for return shipping and pay shipping again on the new order. Its so terrible.
Oh OK that's not that bad then. Thanks for the info.
aknotts415 said:
Fedex isnt bad with insurance i think it was $14 I was actually shocked. I used the dimensions of the box they shipped to me. I still cant believe we have to go out and get our own label and everything. Pay for return shipping and pay shipping again on the new order. Its so terrible.
Click to expand...
Click to collapse
I don't think they can afford to send out shipping labels for free.
HTC is bleeding money right now.. according to their latest quarterly
I had to return mine cause the speakers were blown right out of the box. They gave me a free shipping label after I yelled at them enough. I am in the same boat though with having to pay another 600 + shipping and have no idea when they will even send out my order.
I am very surprised at this. You should have a years warranty on the phone. Now for something like the yellow tint, I could see HTC's point and say that was something like users opinion rather than fault. But for an obvious fault like blown speakers, I would argue that definitely falls under warranty and should definitely be fixed / replaced. What did they tell you guys when you said that you wanted it fixed under warranty?
EDIT: Looking at warranty they class it has a limited warranty! Here is the US document and the UK document
aknotts415 said:
So my HTC 10 has a yellow tint on the screen at the bottom so I want to swap it out for a new one. Their only course of action is to return the old one and place as new order. Giving them another $640. Now I have tied up $1,200 into HTC. I have to pay for and organize my own return label and I also lose out on the overnight shipping I paid on my original order. They won't overnight me the new order, when they should since its their defect. I really do not feel good about trusting HTC/digital river with another $630 hoping my refund and return goes smoothly. Especially after the launch troubles.
Just wanted to give anyone a heads up about the recourse if your htc 10 has a defect or problem. Only process is to return and place a new order and it will cost you another $10 for over night shipping again. So because they made a defect unit it costs me another $10 to get what I ordered and a good unit. I know the process is usually the same with having another hold on my card but I do not like having to pay overnight shipping again. Might just return and jump ship instead of risking more problems.
Click to expand...
Click to collapse
Can you post a picture of this yellow tint if its visible in a photo? I am worried that I might also have this yellow tint after seeing your post
sorry I dont have another camera at the moment. but its def there. I see it a lot on twitter or a white page. Its about a centimeter from the bottom. Yellowish and just not as white as the top.
Stephen said:
I am very surprised at this. You should have a years warranty on the phone. Now for something like the yellow tint, I could see HTC's point and say that was something like users opinion rather than fault. But for an obvious fault like blown speakers, I would argue that definitely falls under warranty and should definitely be fixed / replaced. What did they tell you guys when you said that you wanted it fixed under warranty?
EDIT: Looking at warranty they class it has a limited warranty! Here is the US document and the UK document
Click to expand...
Click to collapse
how is yellowish tint a users opinion? Thats just plain wrong lol. I paid $600 for my phone it better be as good as everyone elses.
Stephen said:
I am very surprised at this. You should have a years warranty on the phone. Now for something like the yellow tint, I could see HTC's point and say that was something like users opinion rather than fault. But for an obvious fault like blown speakers, I would argue that definitely falls under warranty and should definitely be fixed / replaced. What did they tell you guys when you said that you wanted it fixed under warranty?
EDIT: Looking at warranty they class it has a limited warranty! Here is the US document and the UK document
Click to expand...
Click to collapse
I never wanted it fixed. I want a new one. Not one thats pried open.
aknotts415 said:
sorry I dont have another camera at the moment. but its def there. I see it a lot on twitter or a white page. Its about a centimeter from the bottom. Yellowish and just not as white as the top.
Click to expand...
Click to collapse
did you go into display and adjust to the warmish settings?
Chord_Hugo87 said:
did you go into display and adjust to the warmish settings?
Click to expand...
Click to collapse
Yeah i have tried. That wouldnt help because its only the bottom of the display thats yellow
Hi there,
today I dropped my phone on the street and the front glass got broken. The phone is still fully working. Touchscreen and everything else works without problems.
A couple of months ago I changed the front glass of a Samsung Galaxy S4 with all the necessary stuff, e.g. loca glue. For the first trial the result was acceptable. No reading the other threads:
https://forum.xda-developers.com/showthread.php?t=3522863
https://forum.xda-developers.com/showthread.php?t=3592043
most of the posters don't recommend the replacement of the front glass. On ebay I can find both only the frontglass (about 10€) and the full suited display (about 135€). If I take an offer from china, the price would lower to 65€. Another option would be to send the phone to Oneplus and let those guys repair it.
Now the decisions I have to made:
Just buying the front glass: Would be an option, if it is the same difficulty like the Samsung phones. But I've found only one Youtube Tutorial. At 1:45 he puts something on the screen, but not sure if it's clue or just something to clean.
Buying a display from China: for about 65€ would be also ok. This can take up to 6 weeks of shipping. And in some forums I've read the quality should be much lower than the original parts from Oneplus. Does anyone have any experience about this?
Sending to Oneplus ist the last option. But this depends on the price. I opened a ticket and now I'm waiting for their offer.
What would you recommend? Has anybody changed the frontglass and can tell me about the success?
musv said:
Hi there,
today I dropped my phone on the street and the front glass got broken. The phone is still fully working. Touchscreen and everything else works without problems.
A couple of months ago I changed the front glass of a Samsung Galaxy S4 with all the necessary stuff, e.g. loca glue. For the first trial the result was acceptable. No reading the other threads:
https://forum.xda-developers.com/showthread.php?t=3522863
https://forum.xda-developers.com/showthread.php?t=3592043
most of the posters don't recommend the replacement of the front glass. On ebay I can find both only the frontglass (about 10€) and the full suited display (about 135€). If I take an offer from china, the price would lower to 65€. Another option would be to send the phone to Oneplus and let those guys repair it.
Now the decisions I have to made:
Just buying the front glass: Would be an option, if it is the same difficulty like the Samsung phones. But I've found only one Youtube Tutorial. At 1:45 he puts something on the screen, but not sure if it's clue or just something to clean.
Buying a display from China: for about 65€ would be also ok. This can take up to 6 weeks of shipping. And in some forums I've read the quality should be much lower than the original parts from Oneplus. Does anyone have any experience about this?
Sending to Oneplus ist the last option. But this depends on the price. I opened a ticket and now I'm waiting for their offer.
What would you recommend? Has anybody changed the frontglass and can tell me about the success?
Click to expand...
Click to collapse
Open the ticket mate. No fuss. You'll get your device going in maximum 2 weeks. I tried replacing the glass myself and failed, I cracked the screen half way through...
Buying from eBay... Idk, but if people say they're not original, why Risk? Then again there's the struggle of doing it yourself.
The cheapest and safest is to send it to ONEPLUS.
Cheers
musv said:
Hi there,
today I dropped my phone on the street and the front glass got broken. The phone is still fully working. Touchscreen and everything else works without problems.
A couple of months ago I changed the front glass of a Samsung Galaxy S4 with all the necessary stuff, e.g. loca glue. For the first trial the result was acceptable. No reading the other threads:
https://forum.xda-developers.com/showthread.php?t=3522863
https://forum.xda-developers.com/showthread.php?t=3592043
most of the posters don't recommend the replacement of the front glass. On ebay I can find both only the frontglass (about 10€) and the full suited display (about 135€). If I take an offer from china, the price would lower to 65€. Another option would be to send the phone to Oneplus and let those guys repair it.
Now the decisions I have to made:
Just buying the front glass: Would be an option, if it is the same difficulty like the Samsung phones. But I've found only one Youtube Tutorial. At 1:45 he puts something on the screen, but not sure if it's clue or just something to clean.
Buying a display from China: for about 65€ would be also ok. This can take up to 6 weeks of shipping. And in some forums I've read the quality should be much lower than the original parts from Oneplus. Does anyone have any experience about this?
Sending to Oneplus ist the last option. But this depends on the price. I opened a ticket and now I'm waiting for their offer.
What would you recommend? Has anybody changed the frontglass and can tell me about the success?
Click to expand...
Click to collapse
I have replaced hundreds of screens in devices and for the most part it is cheaper and far easier then anything else.
Im about to replace my USB port myself as soon as my tool kit gets here on Monday.
I would never send a device to the OEM to be fixed. It will cost you twice as much plus the time without a device is just stupid.
I have always trusted these people with all the stuff I need to repair. Never trust some random Youtube video.
https://www.ifixit.com/Guide/Oneplus+3+Cracked+Screen+Replacement/76509
zelendel said:
I have replaced hundreds of screens in devices and for the most part it is cheaper and far easier then anything else.
Im about to replace my USB port myself as soon as my tool kit gets here on Monday.
I would never send a device to the OEM to be fixed. It will cost you twice as much plus the time without a device is just stupid.
I have always trusted these people with all the stuff I need to repair. Never trust some random Youtube video.
https://www.ifixit.com/Guide/Oneplus+3+Cracked+Screen+Replacement/76509
Click to expand...
Click to collapse
Didn't realize how expensive it is to replace the screen, I hope I never break mine!
ZVNexus said:
Didn't realize how expensive it is to replace the screen, I hope I never break mine!
Click to expand...
Click to collapse
You could find a cheaper knock off im sure but I hold a simple believe when it comes to electronics. You get what you pay for. You buy cheap and you get cheap.
The USB port was like 4 bucks with 25 dollars shipping lol.
zelendel said:
You could find a cheaper knock off im sure but I hold a simple believe when it comes to electronics. You get what you pay for. You buy cheap and you get cheap.
The USB port was like 4 bucks with 25 dollars shipping lol.
Click to expand...
Click to collapse
That's been my general experience as well, with probably the exception of Intel CPUs. Got my 1700X and is better for building than a 7700K or 8700K for almost half the price.
ZVNexus said:
That's been my general experience as well, with probably the exception of Intel CPUs. Got my 1700X and is better for building than a 7700K or 8700K for almost half the price.
Click to expand...
Click to collapse
Yeah sometimes you find a good deal. Rare as it maybe.
Got an answer from Oneplus:
Screen: EUR 57.20
Fingerprint Sensor: EUR 12.60
Labor: EUR 18.50
Vat: 23%
Total: EUR 108.61
Not sure, if there are any shippig costs to be added.
musv said:
Got an answer from Oneplus:
Screen: EUR 57.20
Fingerprint Sensor: EUR 12.60
Labor: EUR 18.50
Vat: 23%
Total: EUR 108.61
Not sure, if there are any shippig costs to be added.
Click to expand...
Click to collapse
57 Euros doesn't sound bad actually especially if it's the regular screen.
zelendel said:
I have replaced hundreds of screens in devices and for the most part it is cheaper and far easier then anything else.
Im about to replace my USB port myself as soon as my tool kit gets here on Monday.
I would never send a device to the OEM to be fixed. It will cost you twice as much plus the time without a device is just stupid.
I have always trusted these people with all the stuff I need to repair. Never trust some random Youtube video.
https://www.ifixit.com/Guide/Oneplus+3+Cracked+Screen+Replacement/76509
Click to expand...
Click to collapse
What? It may suck to send your device away but why are you saying they charge you twice as much? That's misinformation. I sent mine and it only cost 80£ (labour and shipping included). Where can you buy an original display for 80 quid? Even the Knock offs from eBay cost more than that.
XDRdaniel said:
What? It may suck to send your device away but why are you saying they charge you twice as much? That's misinformation. I sent mine and it only cost 80£ (labour and shipping included). Where can you buy an original display for 80 quid? Even the Knock offs from eBay cost more than that.
Click to expand...
Click to collapse
You are not adding in the cost of buying g another disposable device to use for the weeks your device is gone. That's for you. Do you know how much it would cost from the US for a repair?
ZVNexus said:
57 Euros doesn't sound bad actually especially if it's the regular screen.
Click to expand...
Click to collapse
Ok, I created a repair request on my Oneplus account.
musv said:
Ok, I created a repair request on my Oneplus account.
Click to expand...
Click to collapse
Great! The price surprised me. When my LG V10 died I sent it in thinking it was going to be a free repair for the bootloop issue.. $400 USD to replace motherboard. **** that lol
ZVNexus said:
Great! The price surprised me. When my LG V10 died I sent it in thinking it was going to be a free repair for the bootloop issue.. $400 USD to replace motherboard. **** that lol
Click to expand...
Click to collapse
That's the issue is being in the states. It will always be a lot more expencive coming from there then from anywhere in Europe.
zelendel said:
That's the issue is being in the states. It will always be a lot more expencive coming from there then from anywhere in Europe.
Click to expand...
Click to collapse
Repair center was in Kentucky, and I live in Connecticut LG just jacks their prices for some reason
ZVNexus said:
Repair center was in Kentucky, and I live in Connecticut LG just jacks their prices for some reason
Click to expand...
Click to collapse
Wow that is just crazy. Enjoying the weather I sent back home?
zelendel said:
Wow that is just crazy. Enjoying the weather I sent back home?
Click to expand...
Click to collapse
Yep! Not gonna pay $400 to repair a device that is literally $100 something on Ebay or Swappa, and I am definitely not going to pay $400 for a device that is guaranteed going to bootloop again in only a years time. So I spent $300 and bought a new OP3. Originally got the V10 because as someone coming from IOS, I automatically thought all Android phones could be unlocked and rooted with ease, with some o them sweet custom ROMs. This guy didn't do his research and ended up with using LG's, horrible, horrible (I cannot stress this enough) software. Not to mention the extra thick layer of AT&T bloat behind it. I don't really care about the hardware in a phone, as long as its good enough to have the software run good.
ZVNexus said:
Yep! Not gonna pay $400 to repair a device that is literally $100 something on Ebay or Swappa, and I am definitely not going to pay $400 for a device that is guaranteed going to bootloop again in only a years time. So I spent $300 and bought a new OP3. Originally got the V10 because as someone coming from IOS, I automatically thought all Android phones could be unlocked and rooted with ease, with some o them sweet custom ROMs. This guy didn't do his research and ended up with using LG's, horrible, horrible (I cannot stress this enough) software. Not to mention the extra thick layer of AT&T bloat behind it. I don't really care about the hardware in a phone, as long as its good enough to have the software run good.
Click to expand...
Click to collapse
I hear you there. I had a g2 for a while. Then moved to the nexus but the 6 had issues dealing with the cold. So got the 1+3 for a steal from a dev. To be honest. I wanted to hate it because the CEO is an idiot. But other then some crappy BT issues when on a weak wifi connection. (licensing issues I'm sure) and the fact it won't work with my smart watch. I really can't complain about about.
I replaced my Motherboard and Battery by sending it to Oneplus. I do live in the EU so that could be a big difference. But a DHL driver picked it up on Monday. And I got it back the same week on Friday fully repaired without additional costs. A screen replacement here costs about €100 which is not expensive at all.. The problem mainly is that original parts are very rare and mostly fake.
Puddi_Puddin said:
I replaced my Motherboard and Battery by sending it to Oneplus. I do live in the EU so that could be a big difference. But a DHL driver picked it up on Monday. And I got it back the same week on Friday fully repaired without additional costs. A screen replacement here costs about €100 which is not expensive at all.. The problem mainly is that original parts are very rare and mostly fake.
Click to expand...
Click to collapse
I used DHL for the first time Getting the USB port. Ordered it before Xmas and got it 2 weeks later. I was impressed with DHL as they went out of their way to make sure I got the package.