Develop Bugs

need help with sprint account...

ok so i bought an evo from a coworker whos letting his account go past due and hit his credit cause he cant pay anymore but i called and asked sprint if i can esn swap anyways and the man said no. does anyone work for sprint and know a loop hole here? i know the guy personally but he can't pay his charges. what can i do?

JagoRacing said:
ok so i bought an evo from a coworker whos letting his account go past due and hit his credit cause he cant pay anymore but i called and asked sprint if i can esn swap anyways and the man said no. does anyone work for sprint and know a loop hole here? i know the guy personally but he can't pay his charges. what can i do?
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No loop hole. That ESN is locked until the delinquent account is paid.
Sent from my Nexus S 4G using XDA Premium App

can he call and switch his esn? without having to pay his whole balance?

Call in from a land line, I thinks its 800sprint1. Tell um you bought it off ebay and cant get your money back, cause your old phone broke they should let it slide. Make sure they dont know it was your friend. If the say no tell um they to help you with this cause you wont have anyway to use your phone. Worst case threaten to switch to verizon.
I used to work for sprint years ago its sad they seem to always forget that without our business they would be no where. Good luck!
Sent from my HTC Glacier using XDA App

Domvillan said:
Call in from a land line, I thinks its 800sprint1. Tell um you bought it off ebay and cant get your money back, cause your old phone broke they should let it slide. Make sure they dont know it was your friend. If the say no tell um they to help you with this cause you wont have anyway to use your phone. Worst case threaten to switch to verizon.
I used to work for sprint years ago its sad they seem to always forget that without our business they would be no where. Good luck!
Sent from my HTC Glacier using XDA App
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That's not gonna work, ESN is locked to the delinquent account and the button to remove it is blanked out. Only a payment will allow you to go in and remove the ESN. Sad that people still think threatening to cancel will allow retention's to waive a magic wand and fix everything. You'll just get transferred to a supervisor to be told no again.
Sent from my Nexus S 4G using XDA Premium App

Domvillan said:
I used to work for sprint years ago its sad they seem to always forget that without our business they would be no where. Good luck!
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Click to collapse
I'm sorry, you think its sad that Sprint locks esns for phones on delinquent accounts(like every other carrier out there)?
Can you imagine the abuse? Just go start a bunch of new accounts, buy phones and then let them go delinquent and sell the phones...how about not.
Whining and threatening you're going to switch isn't going to change an industry wide policy.

Correct. Industry wide. Verizon's policy as well. Pay the bill for him or something if you want it that bad.

DirtyShroomz said:
That's not gonna work, ESN is locked to the delinquent account and the button to remove it is blanked out. Only a payment will allow you to go in and remove the ESN. Sad that people still think threatening to cancel will allow retention's to waive a magic wand and fix everything. You'll just get transferred to a supervisor to be told no again.
Sent from my Nexus S 4G using XDA Premium App
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Click to collapse
Exactly, the ONLY way to unblock a bad esn is for you to pay the remainder on his account, or he pays it. No other way.

well, there is that ONE other way...
Sent from my SPH-D700 using XDA App

austin420 said:
well, there is that ONE other way...
Sent from my SPH-D700 using XDA App
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Sounds dangerous... =]

JagoRacing said:
Sounds dangerous... =]
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And illegal.

JagoRacing said:
ok so i bought an evo from a coworker whos letting his account go past due and hit his credit cause he cant pay anymore but i called and asked sprint if i can esn swap anyways and the man said no. does anyone work for sprint and know a loop hole here? i know the guy personally but he can't pay his charges. what can i do?
Click to expand...
Click to collapse
You say that he is "letting his account go past due," does this mean that his phone is still active?
If his phone is still active, and not yet past due to the point that his account is shut off, then do an ESN swap before his account is shut off...then when it is shut off, the other phone will be blacklisted and not the EVO.
...
As others said, there is another way. If you don't know what it is, we won't tell you.
...

He's past due 160 and temporarily disconnected until its paid off. So I guess there's no way around it. I wish someone would say what the "other way" is. I thought there was a way to reprogram the number yourself through ##menus. Or is that old school?

JagoRacing said:
He's past due 160 and temporarily disconnected until its paid off. So I guess there's no way around it. I wish someone would say what the "other way" is. I thought there was a way to reprogram the number yourself through ##menus. Or is that old school?
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Click to collapse
Past due $160 or 160 days? If it is just past due $160, and its a short amount of time, maybe a small or partial payment will get the phone turned back on?
What you are speaking of with the ## menus is only a part of the "other" way.
Basically, the ## is how you manually program your phone. To manually program your phone, you need the MSL (Master Subsidy Lock)...Sprint usually calls it "a six-digit code". Lets suppose that yours is 000000 (trust me it really isn't), then you will program it with ##000000#, you can manually program data with ##DATA# (you again will need your MSL.)
That portion, we can tell you on this forum. This information will not help the situation, as your ESN is blacklisted. If and when you get Sprint to lift the blacklist on the ESN, you can manually program the phone if you desire with those ## codes. (there is no real point, unless it does not correctly provision itself.)
This forum, and many others have a prohibition on instruction people how to perform ESN Cloning. Some try to whitewash it by calling it an ESN Repair, which in most cases does not make sense. I have never seen a phone that truly needed and ESN to be repaired. Out of curiosity, have any of you phone techs out there actually seen an ESN that really needed a true repair? (By true repair, I mean, NOT to get it to work on another network?)

JagoRacing said:
He's past due 160 and temporarily disconnected until its paid off. So I guess there's no way around it. I wish someone would say what the "other way" is. I thought there was a way to reprogram the number yourself through ##menus. Or is that old school?
Click to expand...
Click to collapse
The other way is to go buy a phone with a clean esn.
Sent from my PC36100 using XDA Premium App

He could call in and swap esn to an older phone. He could say "i would like to swap esn to an older phone cause EVO is broken and i dont want the $10 add on to keep adding up." He could also put his line on seasonal suspend which will look like he's trying to at least reduce his monthly bill to hopefully pay it off. He should do that anyway. It's only $8.99/mo (or somewhere in that range, can't remember exactly).
Sent from my PC36100 using XDA App

Koont said:
He could call in and swap esn to an older phone. He could say "i would like to swap esn to an older phone cause EVO is broken and i dont want the $10 add on to keep adding up." He could also put his line on seasonal suspend which will look like he's trying to at least reduce his monthly bill to hopefully pay it off. He should do that anyway. It's only $8.99/mo (or somewhere in that range, can't remember exactly).
Sent from my PC36100 using XDA App
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Click to collapse
Both of your scenarios wont work. The first wont work, because THAT evo's esn is still blacklisted until the bill is paid, it doesnt matter what phone you switch your line to. And your second, same thing, even if he puts it on suspend, when he renews it, it's still blacklisted.

I agree... ESN Swapping can be risky. and once it get blacklisted thats it to my knowledge.

A lot has changed since I last worked at Sprint. Maybe that's why our site was #1 in fraud. I just did what o was told and I know i swapped a phone on an overdue account. Guess that's why I don't work their anymore. LOL.
Sent from my PC36100 using XDA App

Domvillan said:
Worst case threaten to switch to verizon.
Sent from my HTC Glacier using XDA App
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+1 Ahaha I've used this line before lol its like the word Verizon to Sprint is a swear word or something lol
Edit... I did it to get an extension to pay a bill not switch esns though
Spectacles, Testicles, Wallet & Watch, evO²·³·³

I ended up getting an Epic 4G Touch for free

Title says it all, I just had some good luck.
I have the EVO 3D (which I used my yearly upgrade on, what a waste) and I'm suffering from not getting any signal and missing phone calls, voicemails, etc, even 10 feet from my airrave at my house. I tried calling sprint tech support multiple times but to no avail, nobody would listen and kept talking about the network ticket that's open in my area and that would fix the problem I was having (even after I mentioned I have an airrave and still having the problem 10 ft from it.)
So I had placed an order for the E4GT on the 20th online at sprint.com. I was just fed up, and I was willing to drop 5 bills on the phone. About 2 hours later I decided to call and cancel the order for a number of reasons. The order was successfully canceled.
Yesterday the damn phone showed up on my front porch after I arrived home. I called that evening to return the phone. The helpful CR said that the order was successfully canceled and my account wouldn't be charged. This is the part that I couldn't believe. She said that it was up to me if I wanted to return the phone or not. She was even offered to activate it for me.
Just when I've lost all hope for Sprint, something like this happens lol.
And I'm enjoying this phone, it's definitely a lot smoother than the EVO 3D, and it can make friggin phone calls.

Hope it works out. I think they have a different department that looks at the inventory and figures out discrepancies. One time they shipped two phones for a single order. Called and told them and they said basically the same thing, their mistake but there is no record of the second shipment so there's nothing to do on their end. A week later someone in a different department called and said they shipped a second phone by mistake and they would send a prepaid package to return the phone or would charge full retail.

I wouldn't say you are home free yet.....
So the question is, are you willing to pay for it if they find out now that you had a chance to play with it or would you go back your 3D?

dont be so happy,yet
they will find out,you will see it on your next bill trust me...

At least he has a chance to argue his case with the evo problem.
Sent from my SPH-D710 using Tapatalk

My bill should be posted in 2-3 days so we shall see if it shows up or not. The Cs rep even offers to call back in 10 days to see if the bill posted with the charge on there and to see how I was liking my device.
Sent from my SPH-D710 using Tapatalk

let me give some advice.always ask the rep to send you an email confirmation,that way you have a way to make an argument more strong,than she/ he said....
---------- Post added at 10:02 PM ---------- Previous post was at 09:44 PM ----------
let me give some advice.always ask the rep to send you an email confirmation,that way you have a way to make an argument more strong,than she/ he said....

One has to wonder if there is just not some glitch in their system that will rectify itself during some batch processing that might not occur until the end of your billing cycle or Sprint's Inventory reconciliation at the end of their monthly cycle. Most of the time the records for transactions are just marked deleted or cancelled until such time as the batch processing takes place and then those records are processed and compared against other tables in the database.

Well my Sprint bill just posted and the phone isn't on my bill, it looks like I'm home free!

spencer88 said:
Well my Sprint bill just posted and the phone isn't on my bill, it looks like I'm home free!
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I ended up getting mines for free also.. Hehe. Only got charged an activation fee. I can live with that! LOL

NeeceeBabe said:
I ended up getting mines for free also.. Hehe. Only got charged an activation fee. I can live with that! LOL
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Haha how'd you do that?

spencer88 said:
Haha how'd you do that?
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I'm friends with a head manager at sprint Hehe.
Sent from my SPH-D710 using xda premium

spencer88 said:
Well my Sprint bill just posted and the phone isn't on my bill, it looks like I'm home free!
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Click to collapse
Sounds like customer service is suffering from LOS..sorry. culdnt resist
Sent from my SPH-D700 using xda premium

lol if ur clear for 6 months u did good

NeeceeBabe said:
I'm friends with a head manager at sprint Hehe.
Sent from my SPH-D710 using xda premium
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"head manager" and a free phone? sounds about right
Sent from my SPH-D710 using xda premium

That's right
Samsung Galaxy S Dos indeed

I didnt get the phone for free, but I ordered the phone via wirefly. For some odd reason, my upgrade didnt get used. So i bought another one the following day and sold it to a friend who was no longer eligible for the upgrade.
this is not the first time this has happened on my account... happened once before about a year and a half ago on another line on my account.

jirafabo said:
"head manager" and a free phone? sounds about right
Sent from my SPH-D710 using xda premium
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Lmfao! Your such a are prick lololol

NeeceeBabe said:
Lmfao! Your such a are prick lololol
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Loll I see but you know better loll
.: sent from my Samsung Galaxy S II Epic 4G Touch :.

NeeceeBabe said:
Lmfao! Your such a are prick lololol
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oh come on.. you know none of us would get a free one if we were friends with a manager... a discount maybe but a free one? hmmm I definitely think your lack of male genitalia is the root cause of that

[update2] T-Mobile has no love for the Galaxy Nexus users,but I finally beat the man

[I win after all after a call to retention][see further down for new developments] Each month I get my data throttled, I have to spend an hour or so on the phone until they'll open a service request ticket for some upper level honcho to press a button and clear up the problem in 5 minutes.
This time I upgraded my data plan to 10GB, but the throttle would not release. After the hour of my dealing with script following drones, a higher level support tech asked me what kind of phone I had. When I replied Galaxy Nexus, she gleefully replied that "our contract with you states we don't have to support 3G for you since you didn't buy one of our [crappy over priced phones] from us. In fact, I'm supposed to disable your 3G service. Even if you have a iPhone 4S." (Um... WHAT? iPhone? Now you're just trying to insult me.)
Just when I thought all hope was lost, my mobile muse rescued me with divine inspiration. "Oh really?" I smirked, "I just stuck my SIM card in my wife's T-Mobile Sensation™ and I'm still getting throttled. Can you support me now, biatch?"*
...
"Why yes sir, I'll be happy to open up that ticket right away... Let us know when service is actually restored and we'll comp you for the throttled coverage."
LAWYERED!
* DISCLAIMER: I did not actually say biatch

Lol. Its in a sensation *****! U ever get it fixed?
Sent from my Desire HD using xda premium

That's awesome. 5 cool points for using "lawyered".
Sent from my Galaxy Nexus using xda premium

stumpyz9 said:
Lol. Its in a sensation *****! U ever get it fixed?
Sent from my Desire HD using xda premium
Click to expand...
Click to collapse
I got the usual, "Your service request will be processed within the next 3 business days" reply. Apparently when I upgraded, they failed to remove the 5GB red flag on my account. Generally, my service requests go through the first business day. As I called on Saturday, I expect they'll get to it today... At least that's what usually happens.
Incidentally, they let me upgrade to 10GB for $40/month for three months, and threw in T-Mobile hot spots (whatever those are). It took me three phone calls of hemming and hawing before I got offered this, but it's there.

Nice superior intellect overcomes corporate bull crap I love it

Tmobile customer service might not be stellar but it's usually better than most other carriers.
Don't confuse the poor customer service reps with red flags like I'm using a device not sold/supported by Tmobile.
Just tell them you're using a phone that they sell/support and keep the distractions to a minimum.

This isn't a T-Mobile problem, its more of a problem with American carriers in general. They're wary to have to do anything involving a device they "don't support". Its unfortunate but kinda how it is.
Just keep on doing your thing. May I suggest going prepaid? You won't get good CS with an unlocked phone anyway, might as well not pay for it.

How do you know when you’re being throttled? I have their 5GB plan, but never use that much.

BinkXDA said:
How do you know when you’re being throttled? I have their 5GB plan, but never use that much.
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When you hit 5GB, you'll receive a pop up and/or SMS telling you you're being throttled for the rest of the period.
Your data speeds will also reduce to about that of EDGE, topping out at about .5mbps down / up. The icon in your status bar will still say 3G or H and you'll keep low ping times, but the speeds will be reduced.

I got sick of T-Mo and switched to StraightTalk prepaid. $45 per month for unlimited everything and I have yet to be throttled.
Sent from my Galaxy Nexus using xda premium

jlczl said:
I got sick of T-Mo and switched to StraightTalk prepaid. $45 per month for unlimited everything and I have yet to be throttled.
Sent from my Galaxy Nexus using xda premium
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That's because Straight Talk doesn't throttle. They just cancel your service lol. And they do it a lot sooner than 5GB.
I agree Straight Talk is a great deal, but it's not the same as T-Mo when it comes to data. T-Mo is 100% up-front about when they will throttle you, and they'll never cut your data off or charge overages.

martonikaj said:
When you hit 5GB, you'll receive a pop up and/or SMS telling you you're being throttled for the rest of the period.
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Thanks. I didn't realize they'd actually notify you.

BinkXDA said:
Thanks. I didn't realize they'd actually notify you.
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Yep. In about 15 months as a T-Mobile customer I've only gone over 5gb maybe 2-3 times, but only actually been throttled once. That one time I was throttled, I was notified instantly.

martonikaj said:
This isn't a T-Mobile problem, its more of a problem with American carriers in general. They're wary to have to do anything involving a device they "don't support". Its unfortunate but kinda how it is.
Just keep on doing your thing. May I suggest going prepaid? You won't get good CS with an unlocked phone anyway, might as well not pay for it.
Click to expand...
Click to collapse
Yeah i don't understand this either. They are so worried about getting you to get one of "their" phones. Even if your not using their phone, your still paying for their service. You buy a phone from them, they get a few hundred in profit one time. But if they provide good service, they don't need to rely on selling you a phone because they'll be making money on the service they're selling you. I guess the carriers forget that they are providing a service, it doesn't matter what you use the service on they should support it.
Sent from my Desire HD using xda premium

Funny I had the complete opposite happen to me I called T-Mobile about slow data issue when I was in Las Vegas two weeks ago. The tech guy I talked to was real helpful and knew the GNex and was more than happy to help me. His biggest worry was that I called from my GNex and that if for some reason we would get cut off. But everyone has different outcomes when dealing with customer service. I will say that T-Mobile is light years ahead of Sprint, they just suck.
Sent from my Galaxy Nexus using Tapatalk

keith.mcintyre26 said:
That's awesome. 5 cool points for using "lawyered".
Sent from my Galaxy Nexus using xda premium
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Lol hey myspace guy
Sent from my Apple Mac 2 in 1983

So I'm still throttled. I called back today and they now say that no matter what, they cannot lift the throttle until the end of the billing cycle. They WERE, of course, happy to take my money to backdate a data plan increase, however. How sleazy.
I call this utter and complete bull****. As a programmer and dba, I refuse to believe it's impossible to lift a throttle before the end of the cycle.
I'm now being held hostage to creeping data by my contract.
Screw you, T-Mobile.
Time to figure out my exit strategy.

Call back and ask to talk to accounts and billing so you can cancel
Sent from my iPhone smashing Galaxy Nexus

tanman1975 said:
So I'm still throttled. I called back today and they now say that no matter what, they cannot lift the throttle until the end of the billing cycle. They WERE, of course, happy to take my money to backdate a data plan increase, however. How sleazy.
I call this utter and complete bull****. As a programmer and dba, I refuse to believe it's impossible to lift a throttle before the end of the cycle.
I'm now being held hostage to creeping data by my contract.
Screw you, T-Mobile.
Time to figure out my exit strategy.
Click to expand...
Click to collapse
I know exactly how you feel ..this happen to me last month ..I got throttled last month at 5 gigs ..so next day I call upgrade to the ten ..told me within two hours my data would be back to normal speeds..one day later still slow as hell ..anyways I call tech ..they ask " what phone you have " I say "gn" they say the can't do tickets for that ..so I put my sim in a sensation 4g and a T-Mobile vibrant ..still slow ..long story short I had to wait till my billing cycle over to get my speeds back..hang in there man ...
Sent from my Galaxy Nexus using xda premium

tanman1975 said:
So I'm still throttled. I called back today and they now say that no matter what, they cannot lift the throttle until the end of the billing cycle. They WERE, of course, happy to take my money to backdate a data plan increase, however. How sleazy.
I call this utter and complete bull****. As a programmer and dba, I refuse to believe it's impossible to lift a throttle before the end of the cycle.
I'm now being held hostage to creeping data by my contract.
Screw you, T-Mobile.
Time to figure out my exit strategy.
Click to expand...
Click to collapse
It is definitely BS. They did it for me when I upgraded to the 5GB plan.

Sprint and roaming- disconnect no etf (my story)

Sprint apparently has a roaming department now. And I have been "targeted as a roaming customer". I couldn't believe it when she said that. Not only was she fairly rude, but I'm now being treated as if I was somebody who hasn't been with the same carrier for years! I literally responded with "targeted? For what?" She didn't care to explain much and actually went through all my details and account history as I sat on the phone in silence just waiting for some sort of response or direction. After being in silence and hearing her mumble, cough, and what I thought to be her eating snacks, she quickly stated (so fast I couldn't make out what she said the first time) "you have the option to terminate with no etf or port your number with no etf". It literally sounded like this: youhaveheoptiototrrmijdETFporthsbsETF.
I thought about what I should as those were the only options presented to me... I finally asked, can I just keep the same thing I'm doing now? She basically said I could but threatened that my phone could be disconnected for no reason at all whenever they feel like it...!
I was too frustrated to deal with it anymore and told her thanks (nothing to thank her for, dunno why I did that) and ended the call.
Turns out I used approx 500 roaming minutes (phone calls) according to their records in six months. They claim that's excessive and sent me a letter 2 months ago that I still haven't seen. Either way, considering flashing to boost now. Only problem is, how do I get the other two phones on my account over there and would those be without etf as well?
Sent from my Super Galaxy'd SPH-D710

basketthis said:
Sprint apparently has a roaming department now. And I have been "targeted as a roaming customer". I couldn't believe it when she said that. Not only was she fairly rude, but I'm now being treated as if I was somebody who hasn't been with the same carrier for years! I literally responded with "targeted? For what?" She didn't care to explain much and actually went through all my details and account history as I sat on the phone in silence just waiting for some sort of response or direction. After being in silence and hearing her mumble, cough, and what I thought to be her eating snacks, she quickly stated (so fast I couldn't make out what she said the first time) "you have the option to terminate with no etf or port your number with no etf". It literally sounded like this: youhaveheoptiototrrmijdETFporthsbsETF.
I thought about what I should as those were the only options presented to me... I finally asked, can I just keep the same thing I'm doing now? She basically said I could but threatened that my phone could be disconnected for no reason at all whenever they feel like it...!
I was too frustrated to deal with it anymore and told her thanks (nothing to thank her for, dunno why I did that) and ended the call.
Turns out I used approx 500 roaming minutes (phone calls) according to their records in six months. They claim that's excessive and sent me a letter 2 months ago that I still haven't seen. Either way, considering flashing to boost now. Only problem is, how do I get the other two phones on my account over there and would those be without etf as well?
Sent from my Super Galaxy'd SPH-D710
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Click to collapse
Only sprint can answer those questions. My guess would be if they are allowing you to cancel 1 line with no etf, they should let you cancel other 2. If not, force them too.

congrats! ive been trying to do this for a while now with no luck.. did u call n ask them or did they call u?
Sent from my SPH-D710 using xda app-developers app

elliwigy said:
congrats! ive been trying to do this for a while now with no luck.. did u call n ask them or did they call u?
Sent from my SPH-D710 using xda app-developers app
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Click to collapse
They practically harassed me. This was the third call of the day. The first one was on my lunch break with the girl telling me "you been roamin and we callin u 2 talk bout it". I was thinking "talk about what?" lmao! But seriously thee rudest people I've ever talked to on the phone!
Sent from my Super Galaxy'd SPH-D710

If they want you to cancel your line, make it conditional on them releasing the others as well. Otherwise, change the PRL to constantly roam on your other two devices. You'll receive a call in about a month telling you that they want to cancel those lines too.
This is easy to do on an android phone, but I'm unsure about iphones.

basketthis said:
Sprint apparently has a roaming department now. And I have been "targeted as a roaming customer". I couldn't believe it when she said that. Not only was she fairly rude, but I'm now being treated as if I was somebody who hasn't been with the same carrier for years! I literally responded with "targeted? For what?" She didn't care to explain much and actually went through all my details and account history as I sat on the phone in silence just waiting for some sort of response or direction. After being in silence and hearing her mumble, cough, and what I thought to be her eating snacks, she quickly stated (so fast I couldn't make out what she said the first time) "you have the option to terminate with no etf or port your number with no etf". It literally sounded like this: youhaveheoptiototrrmijdETFporthsbsETF.
I thought about what I should as those were the only options presented to me... I finally asked, can I just keep the same thing I'm doing now? She basically said I could but threatened that my phone could be disconnected for no reason at all whenever they feel like it...!
I was too frustrated to deal with it anymore and told her thanks (nothing to thank her for, dunno why I did that) and ended the call.
Turns out I used approx 500 roaming minutes (phone calls) according to their records in six months. They claim that's excessive and sent me a letter 2 months ago that I still haven't seen. Either way, considering flashing to boost now. Only problem is, how do I get the other two phones on my account over there and would those be without etf as well?
Sent from my Super Galaxy'd SPH-D710
Click to expand...
Click to collapse
500 minutes over six months is excessive? Isn't their monthly roaming "limit" "800 minutes or the majority of minutes" for any single month?

I have the same question, my mother is on verizon prl now but when I switch it I don't get any MMS messages downloaded, do you have this issue?

jmejiaa said:
I have the same question, my mother is on verizon prl now but when I switch it I don't get any MMS messages downloaded, do you have this issue?
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Click to collapse
No. Maybe it's your rom?
Sent from my Super Galaxy'd SPH-D710

How long have you guys been on the verizon prl without sprint contacting you? I've only been on for about a week or two but I'm at 9gb and my wife is around 2gb.

2 months straight here, and a couple gig per month for the last year probably with no letter yet.

Rob the plumber said:
2 months straight here, and a couple gig per month for the last year probably with no letter yet.
Click to expand...
Click to collapse
Seems that roaming calls get their attention lol
Sent from my Super Galaxy'd SPH-D710

basketthis said:
Sprint apparently has a roaming department now. And I have been "targeted as a roaming customer". I couldn't believe it when she said that. Not only was she fairly rude, but I'm now being treated as if I was somebody who hasn't been with the same carrier for years! I literally responded with "targeted? For what?" She didn't care to explain much and actually went through all my details and account history as I sat on the phone in silence just waiting for some sort of response or direction. After being in silence and hearing her mumble, cough, and what I thought to be her eating snacks, she quickly stated (so fast I couldn't make out what she said the first time) "you have the option to terminate with no etf or port your number with no etf". It literally sounded like this: youhaveheoptiototrrmijdETFporthsbsETF.
I thought about what I should as those were the only options presented to me... I finally asked, can I just keep the same thing I'm doing now? She basically said I could but threatened that my phone could be disconnected for no reason at all whenever they feel like it...!
I was too frustrated to deal with it anymore and told her thanks (nothing to thank her for, dunno why I did that) and ended the call.
Turns out I used approx 500 roaming minutes (phone calls) according to their records in six months. They claim that's excessive and sent me a letter 2 months ago that I still haven't seen. Either way, considering flashing to boost now. Only problem is, how do I get the other two phones on my account over there and would those be without etf as well?
Sent from my Super Galaxy'd SPH-D710
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Well, I'd say it's nice to see you posting again on XDA but what odd circumstances.
I'd say call them up and get a clarification on it. If they don't drop the ETF already you could pressure them to do so and as another posted make it an "all or none" situation with your account. Remind them that it's not the only phone on the account. They'll either fold because you're costing them too much, try to give you the proverbial middle finger or drop the issue and let you continue as you have been. And if you don't get the answer you're looking for I'd take ask for a supervisor or find another way to escalate.
BTW, still sporting the LG as one of the other phones?

Lol. I do have the LG but kind of as a backup... My other phone is an HTC evo 3d which I need to find out if I can flash to boost as well...
Sent from my Super Galaxy'd SPH-D710

I'm going to venture to guess "mumbles" the CSR meant to say you've used 500 roaming minutes a month for the last 6 months, but wasn't articulate enough to spit that out properly. If I were you I would call into the customer service number and try and get a hold of a rep who can properly convey what they are trying to tell you and escalate it from there to retentions. You will probably end up with a few options, 1) keep all 3 lines and try to get below a certain amount of roaming a month 2) terminate the offending line with no ETF and keep the other lines active 3) cancel all 3 lines with no ETF or 4) get the offending line terminated ETF free but have to buy out the other lines at the prorated ETF if the contract is over a year into agreement.
We are legion, for we are many.
Sent from the DarkSide of the GalaXy with a MEK device

basketthis said:
Lol. I do have the LG but kind of as a backup... My other phone is an HTC evo 3d which I need to find out if I can flash to boost as well...
Sent from my Super Galaxy'd SPH-D710
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Yea you can flash it to boost. My cousin has it flashed to boost. Full 4g mms calls and everything.
Sent from my SPH-D710 using xda premium

Don't want to sound like an idiot, but no roaming on Boost?

epdp14 said:
How long have you guys been on the verizon prl without sprint contacting you? I've only been on for about a week or two but I'm at 9gb and my wife is around 2gb.
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Slow down big fella or Sprint will come calling. I barely went over 300 mb of roaming for one month and the have me a call. I'm glad since it allows me to cancel my plan whenever with no etf..
Sent from another Galaxy

SimplyWess said:
Slow down big fella or Sprint will come calling. I barely went over 300 mb of roaming for one month and the have me a call. I'm glad since it allows me to cancel my plan whenever with no etf..
Sent from another Galaxy
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Sprint's service in my area is horrible now... I'd rather go tmobile or verizon, even if it costs more at least its service that I can use.

How do you use a PRL from another carrier? I have not seen that option anywhere.Sprint's coverage is pretty horrible and I could use some Verizon love when I am at work. Much better signal from Big Red and none from Sprint while there.

jhwookie said:
How do you use a PRL from another carrier? I have not seen that option anywhere.Sprint's coverage is pretty horrible and I could use some Verizon love when I am at work. Much better signal from Big Red and none from Sprint while there.
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http://forum.xda-developers.com/showthread.php?t=1521343
[UPDATE: 4/2/12] PRL Information Thread
Sent from my Super Galaxy'd SPH-D710

[Q] Terminated by sprint moving to Boost Mobile

If I get terminated by Sprint can I open an account and port my number over to boost mobile?? I hear Boost is their parent company or can I use my sprint phone with another company?

Sprint owns Boost.
You would have to flash the device to accept Boosts network settings. I'm not versed on the specifics but I'm thinking you will have to have a working Boost device as a donor.
Search "Flash sprint phone to Boost". I'm sure you will find instructions.
Boost is pay as you go.

jfcooley said:
Sprint owns Boost.
You would have to flash the device to accept Boosts network settings. I'm not versed on the specifics but I'm thinking you will have to have a working Boost device as a donor.
Search "Flash sprint phone to Boost". I'm sure you will find instructions.
Boost is pay as you go.
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Yea i'm starting to do a little research on it now. I want to know if my account or phone number will be flagged or something after i get terminated by Sprint.

decannon04 said:
Yea i'm starting to do a little research on it now. I want to know if my account or phone number will be flagged or something after i get terminated by Sprint.
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You seem dedicated to get terminated by sprint. I'm assuming you're going to force roam and use a couple of Gigs until they terminate your plan. I won't go into my opinion of that practice (I'm against it, btw), but I'll give my thoughts/advice on whether you can port over or not.
I know when you switch carriers in a "normal" fashion, you can port your phone number over with relative ease. The last couple of times I've switched carriers, I just had to go into my new carrier and tell them my phone number and what my previous service was. When you're terminated, I doubt that you'd be able to port it over that easily.
You can look around XDA and find people who have been terminated and PM them to see what happened with their number. I wouldn't be surprised if the number would be unavailable for a while after being terminated.

Thanks for the info. I wont go into it but ts ridiculous what im going through.
Sent from my SPH-L710 using xda app-developers app

decannon04 said:
Thanks for the info. I wont go into it but ts ridiculous what im going through.
Sent from my SPH-L710 using xda app-developers app
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Well hell, I just stopped 3 years of "avid daily lurking" and registered, just to agree with that statement!
I'll grab my axe and pitchforks. Bring torches, we meet near the tower at midnight

the_frustrated_customer said:
Well hell, I just stopped 3 years of "avid daily lurking" and registered, just to agree with that statement!
I'll grab my axe and pitchforks. Bring torches, we meet near the tower at midnight
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Lolol. That username^

I hope its not a network or roaming problem.. bc your going to have the same problem with boost..

decannon04 said:
If I get terminated by Sprint can I open an account and port my number over to boost mobile?? I hear Boost is their parent company or can I use my sprint phone with another company?
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Once Sprint terminates you then you no longer have a phone number. There for they can not port over the phone number. You can sign up with boost mobile without any flags since it's prepaid so no chance on you skipping out on the bill. Even though boost is owned by Sprint, boost is prepaid and does not do any kind of credit checks.
Sent from my stock rooted Galaxy S3

People are getting creative on how to get out of their contracts or upgrade and keep ur unlimited data nowadays.
If your "terminated" they prolly lock the account up for a few weeks. It wouldn't suprise me if they tagged you, cuz nowadays they're cracking down on that kind of stuff
Sent from my SCH-I535 using Tapatalk 2

I'm just saying this but, boost is technically on the sprint network under a different name, ie boost. Sprints network connection is horrid.. A nightmare.. You would honestly be better off with a different pay as you go service or just starting a contract with a new company.