Develop Bugs

[Q] HTC Mail App and Hotmail Exchange ActiveSync

Hi,
I was just wondering if anyone has got to the bottom of why the HTC Mail App Version 2.00.0037.218634 (as installed via the Android 2.2 OTA update) does not work with Hotmail Exchange ActiveSync.
From what I understand the issue is not with hotmail accounts being activated, as people who have installed the stock Android 2.2 Mail.apk on their devices have been able to setup the account and get a combined email inbox.
From another forum here is the stock Android 2.2 Mail.apk
http://www.4shared.com/file/hP_PfaD8/Email.html

Same here, i thought that it was my hotmail account at first but then i read on Paul Thurrott's blog that ActiveSync was being enabled for everyone on the 30th August. I just downloaded the Android 2.2 stock mail client and it the sync works perfectly - think i prefer this over HTC's so may stick with it... Thanks for the link.

+1 thanks for the Link!

Just a word of warning, I don’t think this application can be uninstalled once installed (please correct me if I am wrong).
Also, you will no longer receive a counter of the number of emails received as there is no homepage widget with this app.
Finally, from what I have heard, Google search does not search emails contained within the Android Mail App.
Ideally I would like to see HTC patch their Mail App. I think the missing functionality is the ability to accept certificates and it is this that is preventing the HTC Mail App from syncing with Hotmail Exchange ActiveSync.
Please correct me if I am wrong on any of these points.

Is the file you linked to valid for all stock 2.2 phones or is it somehow specific to the HTC Desire?

Uninstalls fine on my stock 2.2

audioscience said:
Is the file you linked to valid for all stock 2.2 phones or is it somehow specific to the HTC Desire?
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It should work on all android phones, it might even work on 2.1 as long as you don't sync the calendar and contacts.

dik23 said:
Uninstalls fine on my stock 2.2
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Click to collapse
Yes,
Uninstall works fine, apologies for that. No HTML Support

imranbashir_uk said:
From another forum here is the stock Android 2.2 Mail.apk
http://www.4shared.com/file/hP_PfaD8/Email.html
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Click to collapse
Is this definitely the stock Android 2.2 app?
Because it's identical to "Improved Mail" on the Android Market Place but oddly is labelled as version 2.2 but Improved Mail is v1.75. I'd be surprised if Google would allow an e-mail app on the Nexus One that doesn't support HTML e-mail.
The one on the market place has a couple more option so I'm assuming it's newer (still no HTML or Move mail into new folder support though). It's also more stable. I found the one in the link above made my HTC Desire go very slow and unstable (unless I killed on of it's mail services).
Touchdown is the best alternative I've found. It's pretty powerful but the interface is a bit ropey. It's also 20 bucks!
imranbashir_uk said:
Finally, from what I have heard, Google search does not search emails contained within the Android Mail App.
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I second that. It's not listed as a Universal Search option.
imranbashir_uk said:
Ideally I would like to see HTC patch their Mail App. I think the missing functionality is the ability to accept certificates and it is this that is preventing the HTC Mail App from syncing with Hotmail Exchange ActiveSync.
Click to expand...
Click to collapse
I've e-mailed HTC Support. I suggest others do the same. They need to send out an OTA fix.
About the only good things about Improved Mail are:
* Hotmail Exchange ActiveSync
* Combined Inbox
Otherwise it's pretty basic.

I've heard back from HTC Support:
"We are sorry you have had to work around, to get something to work, as the software was not compatible.
We are aware of this and I will for record send this information to the appropriate team. We are always working on fixes for our future updates.
but as of now i have not got that information."

I'd like to see this fixed too as downloading a separate basic app at about 3mb or even higher, just means I am wasting space on something that should be there anyway... with things like the flashplayer updates taking up 12mb of my internal storage - I'm only left with 14mb!
Anyhow, I thought I'd email HTC too to see if we can push them along a bit if they see a bit of interest in getting the e-mail application fixed...
Will see if they have the same response.
Have it running on Improved Email for now.

Thanks. I'm sure they could send out an OTA update. Hotmail is only one of the biggest e-mail providers worldwide and HTC said they know about the problem.
The developer of Improved E-Mail has said he'll look into why HTML e-mail support isn't working because he reckons it should. I've only got 20-22Mb free and you can only move so much to SD card.

Thank you for contacting us . In regards to your handset I can help you with that. I am sorry that you have been experiencing problem with your handset
I confirm that it is not supported at the moment on the handset thank you for bringing the issue to out attention
We do not have information available at the moment we advise you to register e-club to receive further updates regarding your handset model
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Not any indication of a fix

It's not just the HTC Desire. HTC Incredible and Evo users in the States have reported it too. Given how big Hotmail is and I bet it affects all HTC Android phones (at least since the Hero), I hope HTC are working on it as a matter of urgency.

Hi Guys, new to XDA but thought I'd join as I have a shiny new HTC Desire HD.
Unfortuanately the Desire HD still has Hotmail Activesync issues (i.e. it won't work - comes up with the "please try later" error message). I am using Improved Email until there is (ever?) a fix - but I'm finding it slowing down the entire phone. After a couple of hours of improved email running the phone animations become really choppy. As soon as I force close improved email, everything returns to normal. Very odd.
I have emailed HTC about their Mail app incompatibility with Hotmail, and received the generec response below:
Thank you for contacting us .
We don't have this information available at this time but would recommend that you check back on our website regularly for any further developments.
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Come on HTC! The Mail app is really letting down an otherwise incredible device.

A Quick update, I emailed HTC back saying that the response provided was not good enough, told them that they needed to fix the issue pronto, and that I am considering getting a refund due to this... Seems drastic but might as well use the fear tactic.
They instantly replied with this:
We are aware of this issue you reported on your e-mail , We thank you for bringing this to our attention. We will pass this information along to our software developers.
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Let's hope they actually are working on fixing the issue. I still can't get around why they would remove the original android mail app that does work, and replace it with their own crippled app.
I tried installing the original android mail app posted earlier on in the thread but it says "problem parsing". Anyone have an idea as to why this issue has occured?
Tim

Thanks TimHawker. How can HTC release the Desire HD, knowing it has this bug?
This isn't some 2 bit e-mail service no one has ever heard of. Hotmail is in the top 3 (maybe number 1) of webmail services world-wide.
I've not found my Desire slows down with Improved E-Mail but it's funny you should say that because I did when I tried the Native Google Nexus One Mail App (which I'm confident is an older version of Improved E-Mail, it's identical). Exactly the same symptons. I too had to kill it, to get animations flowing properly.
I've not found that with Improved E-Mail though but didn't try it for as long (so it's certainly possible I would have the same problem). I'm having to use HTC Mail and POP3 because every mail app I've tried doesn't work with HTML e-mail when using Hotmail's Exchange ActiveSync (Hotmail with POP3 is fine). See here:
http://forum.xda-developers.com/showthread.php?p=8882069
TimHawker said:
I tried installing the original android mail app posted earlier on in the thread but it says "problem parsing". Anyone have an idea as to why this issue has occured?
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I wouldn't bother. It worked fine for me but it's identical to Improved E-Mail in every way (likely an older version). Google must've licensed it from the owner of Improved E-Mail, surely?

Thanks for the reply bradavon.
bradavon said:
This isn't some 2 bit e-mail service no one has ever heard of. Hotmail is in the top 3 (maybe number 1) of webmail services world-wide.
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You're 100% correct there, Hotmail is the number 1 worldwide webmail service with over 350 million users. HTC should be questioned as to why they have decided to provide an incompatible app with the most popular webmail service out there. I just can't quite fathom it.
bradavon said:
I wouldn't bother. It worked fine for me but it's identical to Improved E-Mail in every way (likely an older version). Google must've licensed it from the owner of Improved E-Mail, surely?
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Thanks for the info. Perhaps it's the opposite - it's the Google Android defacto mail client, but improved by the author, mwebster
I think I'll send HTC another email informing them just how big Hotmail is - perhaps they have their heads in the sand and think it's used by a few plebs with no smartphone interest.
Anyone else with this problem please bombard HTC's inbox! They may then listen and provide an OTA update.
Tim

TimHawker said:
You're 100% correct there, Hotmail is the number 1 worldwide webmail service with over 350 million users. HTC should be questioned as to why they have decided to provide an incompatible app with the most popular webmail service out there. I just can't quite fathom it.
Click to expand...
Click to collapse
Microsoft only finally finished rolling out Hotmail's Exchange ActiveSync on the 30th of August. So that's something at least. Microsoft don't also support Android devices yet too but say Android 2.2 should work (2.1 doesn't due to a bug with it), other versions unknown but I'm guessing unlikely.
But when all other apps I've tried work with it (except for HTML support), it cannot be that difficult to fix and especially on the new Desire HD/Desire Z. Which shipped after the problem was known.
TimHawker said:
Anyone else with this problem please bombard HTC's inbox! They may then listen and provide an OTA update.
Click to expand...
Click to collapse
Good idea.

bradavon said:
Microsoft only finally finished rolling out Hotmail's Exchange ActiveSync on the 30th of August.
Click to expand...
Click to collapse
Ah ok, thanks for the info - wasn't aware it was such a short time ago. Still, considering the Desire HD has just been released the problem should have been fixed.
I have emailed HTC again, will post whatever they reply here.
Tim

How to Backup SMS (Messages)?

Hi
I have a HTC Mozart, but today i will buy a Samsung Omnia 7
Now i want to know how could i bring the SMS (Messages) to the Samsung?

You can't, I'm afraid. Only backup that exists today is the one taken before an OS upgrade and its doubtful that can be restored to another handset. And there is no 3rd party backup software so no practical way exists to backup your messages on WP7.

1. so i will lose all my messages?
2. could it work after the Nodo-Update?
3. whats with my contacts?

Hirnteri said:
1. so i will lose all my messages?
2. could it work after the Nodo-Update?
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Click to collapse
1. Yes, I've been through that multiple times when exchanging my Dell venue pro, all messages gone.
2. Doesn't look like Nodo addresses this in any way, and nothing in the Zune software has been changed either to accommodate this. Sad state, but this is becoming a trend with WP7.

How can i save my contacts?

Hirnteri said:
How can i save my contacts?
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If you have a Windows Live ID, sync it into Windows Live Contacts. It would sync automatically when your other phone also uses this ID. Of course U can also use Google / Exchange (Outlook) contacts if you have.
I suggest you use Windows Live one. If you don't want to merge the phone contacts into the Windows Live ID you are using for chatting, you could sign up a new one specially for your WP and phone contacts. Then you could manage your contacts on Widnows Live Mail client, Hotmail web page and also your phone itself. It's more convenient for editing your contacts info on PC instead of phone. They would sync to each other after any change you made.

Hirnteri said:
How can i save my contacts?
Click to expand...
Click to collapse
Since you already have a Mozart those contacts should be in Windows Live and will transfer to your new handset.

thank you guys... now, i will go and buy the samsung omnia 7.
thank you HTC Mozart for the last four months

Hirnteri said:
thank you guys... now, i will go and buy the samsung omnia 7.
thank you HTC Mozart for the last four months
Click to expand...
Click to collapse
The Super AmoLED screen is fantastic! You made the right choice!

thank you. i hope so
the only thing is, i like the size of the htc mozart.
we will see

Migrate Apps from one WP handset to another w/same Windows Live Account - How?

So here is a strange one, and I was wondering if someone knows how to do this correctly.
With my new phone I am using the same Windows Live account as my other WP7 device. It automatically downloaded a few of the games I had on my Samsung, but not others. Like maybe a third of my games showed up.

tiny17 said:
So here is a strange one, and I was wondering if someone knows how to do this correctly.
With my new phone I am using the same Windows Live account as my other WP7 device. It automatically downloaded a few of the games I had on my Samsung, but not others. Like maybe a third of my games showed up.
Click to expand...
Click to collapse
I think the only way now is manually install all the apps and game you had purchase in marketplace by browsing the marketplace all over again...
Some nice tips to ease this progress, use Zune software rather than your WP7 when browsing the marketplace for more efficient

Thanks
OK, it looks like I have to do it on the phone actually. On the computer, I click "Buy" and then it says the game is already purchased, but doesn't present me with an option to re-install, but on the phone it does.
Either way, it is still odd that some games downloaded and installed on their own, while others didn't.

tiny17 said:
Thanks
OK, it looks like I have to do it on the phone actually. On the computer, I click "Buy" and then it says the game is already purchased, but doesn't present me with an option to re-install, but on the phone it does.
Either way, it is still odd that some games downloaded and installed on their own, while others didn't.
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Click to collapse
zune can't tell what apps you purchase directly on the phone. Only ones that you buy/download through the zune software.
I have talked to the zune support team and they are trying to add the functionality in a future update of zune.

nrfitchett4 said:
zune can't tell what apps you purchase directly on the phone. Only ones that you buy/download through the zune software.
I have talked to the zune support team and they are trying to add the functionality in a future update of zune.
Click to expand...
Click to collapse
BINGO! That makes total sense as to why only a few auto downloaded.
Thankfully, NoDo made the marketplace 100x better to use. I was able to quickly find the apps and que them all up without any crash. A minute later, all my games were in their hub.
Lesson to be learned here: Download apps through Zune if at all possible.

Important information for IM+ users, upcoming update comes with Sophie's choice

I know there's already a IM+ thread but by posting there some people might miss the information.
v1.4 has been submitted to Microsoft and should hit very soon. It adds the following features:
- Significantly improved contact list scrolling and overall application performance
- Push-to-Email option allows incoming messages to be forwarded to your email
- Autoreply feature will instantly notify your contacts that your are in Push mode
- ICQ / AIM / AOL / iChat group chats
- ICQ contacts can now be added into your AOL/AIM/iChat contact lists and vice versa
- VKontakte and Yandex IM services are now supported
However Microsoft has requested the removal of MSN/WLM from the app .
I know it will be redundant with Mango but fact of the matter is Mango hasn't been released yet so that's really ridiculous.
So there's your Sophie's choice: update to v1.4 to get the new features or decline the update to keep MSN/WLM.
Info taken from IM+ facebook page.

Or Mango is really close (;

mikeeam said:
Or Mango is really close (;
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Well even if that was the case that doesn't make right for 2 reasons:
1) Mango will come after the IM+ update in any case and even if Mango was released tonight some people might have to wait for one or two months to get. In the meantime, being able to use MSN/WLM on IM+ would be fair.
2) What about consumer's choice? It's like Google banning you from using any RSS reader because they already offer you Google Reader. That's really ridiculous.

Yeah, I agree with you.
Still, it's your choice to update or not. Don't update if you really need it.

As long as I can continue to Skype, all is good. Hopefully it'll be a lot faster. Thanks for the info.
Sent from my T9295 using XDA Windows Phone 7 App

Can someone confirm that WLM still works in the new version 1.4 is you are already signed up for Windows Live in the APP??

Just got the update, there is AOL/AIM/ICQ and iChat group support, though WLM is no longer available.
I'm only using WLM for facebook chat because its better than the web fb chat, and since most of my contacts in WLM doesn't go online too often, I can hold off until mango release.

Someone on a thread said you don't lose WLM if you were already signed in in v1.3, can anyone confirm this?
Sent from my Samsung Omnia 7 using XDA Windows Phone 7 App

Instead of adding new features they should fix the abysmal skype performance (connecting and background connect time). The way IM+ works is near useless at this time.

Peew971 said:
Someone on a thread said you don't lose WLM if you were already signed in in v1.3, can anyone confirm this?
Sent from my Samsung Omnia 7 using XDA Windows Phone 7 App
Click to expand...
Click to collapse
If you visit IM+'s facebook page, it says there that if you still want to use WLM on IM+ then do not update to 1.4.
Although I was with 1.2 did not receive any 1.3 update so not sure if WLM was in 1.3, but I can confirm that I had WLM in 1.2 and jumped to 1.4, and WLM account is no longer there, and contacts aren't showing up.
http://www.facebook.com/plusim/posts/10150336729461005

i am on Mango and also on IM+ 1.4 AND I HAVE msn/WLM contacts shown there...

That's odd... I don't get it.
Sent from my Samsung Omnia 7 using XDA Windows Phone 7 App

Possible issue with WP7.8 and Marketplace

When I view the WP market place I am unable to view my purchase history:
https://www.windowsphone.com/en-us/my/purchase-history
Your phone's current Country/Region setting prevents you from viewing your purchase history on the web. Please go to the Store on your phone, and then try to download the app again.
Click to expand...
Click to collapse
In addition, I am unable to reinstall apps through the website:
Your phone's current Country/Region setting prevents you from getting apps on the web. Please go to the Store on your phone, and then try to download the app.
Click to expand...
Click to collapse
The regional settings on my Phone / PC / Live account are all set to US/EN, so this message did not make sense. I contacted support and they recommended I restore my phone to 7.5 as they believe this may be an issue with the 7.8 update. I have not tested restoring my phone, as the work was not worth it.
In other news, you can view your purchased, but not the free applications here:
https://commerce.microsoft.com/PaymentHub/

jasonvelocity said:
When I view the WP market place I am unable to view my purchase history:
https://www.windowsphone.com/en-us/my/purchase-history
In addition, I am unable to reinstall apps through the website:
The regional settings on my Phone / PC / Live account are all set to US/EN, so this message did not make sense. I contacted support and they recommended I restore my phone to 7.5 as they believe this may be an issue with the 7.8 update. I have not tested restoring my phone, as the work was not worth it.
In other news, you can view your purchased, but not the free applications here:
https://commerce.microsoft.com/PaymentHub/
Click to expand...
Click to collapse
i have the same "issues" but they are for me related to xbox.com, i switched from a supported country to an unsupported one, and i can not download any apps now, nor can i see the purchase list, like you described... i must wait now to switch back

Dinchy87 said:
i switched from a supported country to an unsupported one, and i can not download any apps now, nor can i see the purchase list, like you described
Click to expand...
Click to collapse
I have never changed my settings, so cannot comment directly.

I have some issues on both my WP 7.5 devices with different accounts.