Develop Bugs

Reporting Loss of Signal Issue Samsung Epic Touch Rally

If you are an Epic Touch user that is experiencing the LOS (Loss of Signal) issue please click on the link below and report in that thread with Sprint.
http://community.sprint.com/baw/message/339779
If you do end up posting on the Sprint site please do post in this thread as well...
Also it was just pointed out that there also is a Samsung support Twitter @ www.twitter.com/samsungsupport
(Please also contact there if you experience LOS)
If you would like to follow this up with a call to tech support, it will help. Try and get transferred to advanced tech support.
This needs to happen from as many people experiencing this as possible!
Don't be lazy!
Thx!

There is another thread 11 down from this one(and multiple other ones further in the forum). The search button works wonders if you use it :-D
Sent from my SPH-D710 using XDA App

Double post
Sent from my SPH-D710 using XDA App

graffixnyc said:
There is another thread 11 down from this one(and multiple other ones further in the forum). The search button works wonders if you use it :-D
Sent from my SPH-D710 using XDA App
Click to expand...
Click to collapse
I don't think those other threads were specifically aimed at getting people to do this

I have been told by a reliable source that sprint is aware there is an issue and their engineers are working diligently to find a fix.
Sent from my SPH-D710 using Tapatalk

graffixnyc said:
There is another thread 11 down from this one(and multiple other ones further in the forum). The search button works wonders if you use it :-D
Sent from my SPH-D710 using XDA App
Click to expand...
Click to collapse
Anything is better than "is our phone compatible with random tech blog rumor" threads.
Sent from my SPH-D710 using Tapatalk

kingsway8605 said:
I have been told by a reliable source that sprint is aware there is an issue and their engineers are working diligently to find a fix.
Sent from my SPH-D710 using Tapatalk
Click to expand...
Click to collapse
I hope your reliable source wasn't a Sprint CSR.
Those of us coming from the Moment were constantly being told that by Sprint regarding the radio lock up issue. They never did fix it. It wasn't until the devs at SDX got 2.2 onto the phone that the issue went away.

I have also found that tweeting complaints to www.twitter.com/samsungsupport during business hours will get a quick response, which results in escalation of real issues.

adma84 said:
I have also found that tweeting complaints to www.twitter.com/samsungsupport during business hours will get a quick response, which results in escalation of real issues.
Click to expand...
Click to collapse
Nice find! Thx!

i just got off the phone with sprint and they told me that samsung pushed an update on friday to fix a delay in receiving text messages which has borked the internal antenna. that would explain why i only started having problems yesterday.... sprint will give you a ticket number and they will fix your phone for free at a store.
call up and get it fixed.
its only going to get worse!

dtr145r said:
i just got off the phone with sprint and they told me that samsung pushed an update on friday to fix a delay in receiving text messages which has borked the internal antenna. that would explain why i only started having problems yesterday.... sprint will give you a ticket number and they will fix your phone for free at a store.
call up and get it fixed.
its only going to get worse!
Click to expand...
Click to collapse
This is false. The issue has been going long since before Friday.
It will be fixed in the first update though.

... and here I was thinking about exchanging my 3D for a GS2... it seems the signal problems are widespread to all phones. :/

Droga said:
... and here I was thinking about exchanging my 3D for a GS2... it seems the signal problems are widespread to all phones. :/
Click to expand...
Click to collapse
Its not a showstopper and it doesnt happen on all devices. So if it happens when you get it use your 30 swap to get a new replacement. It hasnt happened on mine at all. Also there is going to be a fix... So, with all of that said I cannot think of a single thing that should cause anyone to decide not to get this and choose another phone. Thx

DeeXii said:
Its not a showstopper and it doesnt happen on all devices. So if it happens when you get it use your 30 swap to get a new replacement.
Click to expand...
Click to collapse
It is a 14-day swap unless you bought your device pre-launch.

This is a total show stopper, I have 2 of these and they both do it constantly. I cant even surf for more then 10 minutes without it happening to both units. I cant make calls, I cant receive calls, cant go online, cant use streaming music, cant use navigation. total waste at this point. I love the phone physically and its great when on WiFi but that's only 1/4 of the day. I am not taking a chance of getting stuck with a phone that I cant even make calls on. maybe I will try again once everything gets fixed but for now its not worth the trouble.

davedave1234 said:
This is a total show stopper, I have 2 of these and they both do it constantly. I cant even surf for more then 10 minutes without it happening to both units. I cant make calls, I cant receive calls, cant go online, cant use streaming music, cant use navigation. total waste at this point. I love the phone physically and its great when on WiFi but that's only 1/4 of the day. I am not taking a chance of getting stuck with a phone that I cant even make calls on. maybe I will try again once everything gets fixed but for now its not worth the trouble.
Click to expand...
Click to collapse
You have something seriously wrong with yours then. I've had mine since launch and it's done it twice. You should exchange yours.

I rooted my phone and got this for the first time the next day. Hasn't happened before that. Didn't even know what you guys were seeing until it happened. I just got a zero with a line across the middle of it in my top bar and my signal bar and data icon were gone.
Is that what people are getting also that have not rooted their phone? When I say not rooted, not the people who rooted then installed the stock kernal back on. People who never rooted in the first place. That is what I would like to know.

Mine did it once before rooting, once after.
And yes, it happened just like you described. I thought rooting and flashing Zedo v3 fixed it, but it didn't.

clamknuckle said:
Mine did it once before rooting, once after.
And yes, it happened just like you described. I thought rooting and flashing Zedo v3 fixed it, but it didn't.
Click to expand...
Click to collapse
Cool, I hope it is device problem and not just a rooting problem. This way we can get a fix for it from Samsung, hopefully.

I have it on good authority it will be fixed in the first software update from Sprint. No idea when that will be though. It's not a rooting problem.

LOS Strictly a hardware problem?

First of all let me point at that I am currently still a OG EVO user. This will probably be my next phone on DEC. 1 once I am due for a upgrade with Sprint. I really love the design and specs for this phone but I have been turned off by all the LOS talk.
If a phone can't maintain a working signal it isn't much good no matter how nice the screen or specs are.
After doing some research on what I hope will be my next phone, I've come to the conclusion that this is a hardware problem. From what I can gather these phones have some kind of defect with the internal antenna which is causing this problem.
This probably isn't news to anyone on these forums but I just wanted to get some confirmation on this. I'm hoping that if this is in fact that problem the next batch of these phones released around the holiday season will have this problem fixed.
Assuming this hardware problem is not fixed; is there any rom/kernel combination that is known to be most effective in terms of this LOS issue?

Na don't think it's a hardware issue, if so I believe it wouldn't be so random. With the LOStKernel I haven't had any more issues but others have. That being said, if it were a hardware issue i would've had los as well already.
Sent from my SPH-D710 using xda premium

I agree If this is Hardware issues that say the Antenna get low signal and then won't pick it back up. Then That Pickup is what needs to be fixed (and that is software). We've all had low signal or switched to Roaming. This is where the issue is, at least to me. The Low Signal strength maybe a 2nd issue but that may need a Power adjustment.
I also agree with the LOSKernel. I was averaging 1-2 a day and haven't had one in 3 days (I installed 3 days ago).
acrown said:
Na don't think it's a hardware issue, if so I believe it wouldn't be so random. With the LOStKernel I haven't had any more issues but others have. That being said, if it were a hardware issue i would've had los as well already.
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse

Interesting. I was assuming that this was a hardware issue but you guys seem to think otherwise. I could care less as long as there a way to get the damn phone to work. I really want this phone!!!

ditto on the LOStKernal.
i used to have LOS daily about 8 times. now i havent had it in a week and i flashed it in a week.
=D

SantinoInc said:
Interesting. I was assuming that this was a hardware issue but you guys seem to think otherwise. I could care less as long as there a way to get the damn phone to work. I really want this phone!!!
Click to expand...
Click to collapse
Yeah, it's not hardware. The way the bug pops up is extremely circumstantial...so much so that we still don't know the parameters of the circumstance that triggers the bug. Having a low signal seems to have something to do with it but it has also occurred with full signal...but software changes seem to have a gigantic impact on it. I haven't seen one in weeks. I dunno....
I wouldn't be too concerned. I have the phone and I'm not.
...and it is a pretty bad-ass phone. If you are already a Sprint subscriber you'll love it, especially coming from the Evo4G.

I have never had LOS.
Sent from my SPH-D710 using XDA App

I'm thinking this is definitely software related, I personally didn't have a LOS problem until I started flashing kernels.Even on the Loskernel I was experiencing several LOS a day, flashed back to stock rom/kernel and haven't had a problem. From what I have experienced, Los seems to correlate with the phone roaming off of the sprint network and unable to connect back.
Sent from my SPH-D710 using XDA App

Its software. I haven't had LOS since the day the phone came out.
Sent From My Evo Killer!!!

Its a modem issue the kernel can only help so much. Samsung will be releasing a new modem.bin when they give us the maintenance update.

No it's a sprint problem my phone is fully flashed to ntelos and I have been trying to get los since monday even trying different kernels and roms I just cant produce los
Sent from my Galaxy S2 using Tapatalk

I've seen a couple posts saying the LoS issue is related to roaming off/on the Sprint network...this may be true to a certain extent but I sit 5 feet from an Airave and I'll get LoS a few times a day when at home. Happens just as often if not more when I'm out and about.
On a more related note, OP: this phone is great and they will fix the phone somehow or make good on it. If for some reason they haven't solved the problem and you are over the 14-30 days (maybe even waaaayyyy past that...months!) then they will take the phone back. If you can't get them to give you a free Photon or basically whatever you want, then you are a pushover! Just have to start making a papertrail for your issue, that is all really.

Would that necessarily rule out that the air wave itself is not roaming or losing/regaining signal throughout the day affecting your phone?
Sent from my SPH-D710 using XDA App

vdub804 said:
No it's a sprint problem my phone is fully flashed to ntelos and I have been trying to get los since monday even trying different kernels and roms I just cant produce los
Sent from my Galaxy S2 using Tapatalk
Click to expand...
Click to collapse
Its not a Sprint issue.
Its a Samsung issue.
That's been confirmed by developers.

ClutchR1 said:
Would that necessarily rule out that the air wave itself is not roaming or losing/regaining signal throughout the day affecting your phone?
Sent from my SPH-D710 using XDA App
Click to expand...
Click to collapse
I have an Airave in my house and do not have any connectivity issues at all to it. I am also using a phone that has not been rooted and have yet to get an LOS either.

My point is that if the air wave is losing connectivity at all, then your phone is as well forcing it to roam
Sent from my SPH-D710 using XDA App

I never got LOS until I started flashing(about 3 days )
I was getting once per day utill the Lost kernel came along, now I've only had 1 LOS in the 10 days or so since the kernel has been out. I definitely believe it's software or modem related.
Bad ass phone nonetheless...dont hesitate!

Love this phone. Got it launch day and have never experienced a single LOS. I've never tried to root it or install a custom kernel.

Stock rom and not rooted, never had LOS.

I only have had LOS when I installed a ROM a long time ago.. Have had no problems on stock rom, stock kernel, rooted

4g data hangs/Stals

Does anyone else have this issue where data seems to hang and stop working?? Whenever this happens I noticed that the up arrow on the 4g symbol on the notification bar is always green. Also nothing data related loads at all. Web, apps like Facebook and twitter, etc... I'm assuming that the up arrow thing means that something is being uploaded but sometimes it lasts a minute, others it lasts for five or ten. Really annoying. This has happened on all my phones. Nexus one, g1, original galaxy s and now my galaxy s 2. Any help would be awesome
Ps. Sorry for the long intro haha
Sent from my SGH-T989 using XDA

It's a network issue, only solution at this time if to switch service.
I'm just sayin!

I have the same problem in the Phoenix - Metro area. I've seen that taking the battery out will fix it, but it takes forever to boot, at least it feels this way since it usually happens when I need to connect for something.
Otherwise usually waiting a few seconds and trying again works too.
Its a real pain. I had Sprint before and I didn't have this kind of issues.

Its a known issue. Ive read a ton of threads on it No fix that Im aware of. Its not your phone, its TMo.

I am new to T-mobile and was thinking that i am the only one facing this problem
Called the T-mobile 4 times already and every time they just create a case but never resolve the issue. But now i guess they are already aware of their creepy network but are out of budget to repair the issue

Goofy317 said:
Does anyone else have this issue where data seems to hang and stop working?? Whenever this happens I noticed that the up arrow on the 4g symbol on the notification bar is always green. Also nothing data related loads at all. Web, apps like Facebook and twitter, etc... I'm assuming that the up arrow thing means that something is being uploaded but sometimes it lasts a minute, others it lasts for five or ten. Really annoying. This has happened on all my phones. Nexus one, g1, original galaxy s and now my galaxy s 2. Any help would be awesome
Ps. Sorry for the long intro haha
Sent from my SGH-T989 using XDA
Click to expand...
Click to collapse
Rarely I have issues with signal freezes and hangs usually seems to come and go. Mostly just putting the phone in and out of airplane mode should reset connection (hold in power button until prompt appears, if phone shuts down with no menu first you need to reflash mine came from TMobile like that use kies to reflash stock phone). If using custom ROM with power options a hot reboot should be most that is needed. If not regular restart should work.
I have found when I get general issues I may not have a fix for I format my cache, my dalvick cache, then run fix permissions and restart. In more stubborn issues try re-flashing your ROM after formatting data and system partitions and clearing cache same as above (make sure to download ROM zips via wifi or transfer via USB from your computer. Zips downloaded this way are less prone to having error correction mistakes during transfer).
I AM NOT RESPONSIBLE FOR WHAT YOU CHOOSE TO DO WITH YOUR OWN PERSONAL DEVICE. REMEMBER TO ALWAYS RUN A FULL NANDROID BACKUP.
Sent from my SGH-T989 using Xparent Green Tapatalk

I thought it was certain apps at first. It always seemed to happen when I was using the Facebook app so I uninstalled it and that seemed to fix the problem for a couple of weeks... But now that I know other people have the same problem I blame T-Mobile instead of my apps lol

I don't know why everyone keeps saying it's Tmobile.. I have had 10 different smartphones on tmobile since the g1, and this is the first time I have ever experienced this. I'm thinking it's something to do with the phone.. Could be hardware, could be software..
Sent from my SGH-T989 using xda premium

Towle said:
I don't know why everyone keeps saying it's Tmobile..
Sent from my SGH-T989 using xda premium
Click to expand...
Click to collapse
Because in my case and others here, it is!.....it seems your situation is different from everyone else who is experiencing this issue. Just take it as if you're lucky for not having to run across this problem thru your usage of several different phones.
Sent from my Sony Tablet S using Tapatalk

princeasi said:
Because in my case and others here, it is!.....it seems your situation is different from everyone else who is experiencing this issue. Just take it as if you're lucky for not having to run across this problem thru your usage of several different phones.
Sent from my Sony Tablet S using Tapatalk
Click to expand...
Click to collapse
Yeah it's just weird. Everyone I know uses an android, and I have never heard of this issue. Now we have 5 Galaxy S IIs on my family plan, and they all have the issue. I used a friends Sensation for 3 days last week, and the issue was non-existent...
So you know for a fact that this issue happens on all phones on tmobile, that aren't Samsung?
Sent from my SGH-T989 using xda premium

Towle said:
So you know for a fact that this issue happens on all phones on tmobile, that aren't Samsung?
Sent from my SGH-T989 using xda premium
Click to expand...
Click to collapse
I know for a fact that I first stumbled upon this issue a couple years ago when the Nexus S first launched. During that period, approximately a week before the Nexus was released, I purchased the HTC g2. I played with the g2 up to the release of the Nexus S. During my hands on with the g2, I ran into this same issue often, while surfing or using the phone after not having used it for a certain amount of time, where the"4g" icon would be displayed and the up arrow would be highlighted, while occasionally the down arrow would blink, signifying data communication. After a short while, the page wouldn't load and an error page would show. The Only way I would be able to remedy the problem is to reboot phone, or to switch flight mode on/off. At first I thought it was just the g2, but when I experienced this same identical issue after purchasing the Nexus S, I knew it couldn't be on the hardware side.
Sent from my Sony Tablet S using Tapatalk

Goofy317 said:
Does anyone else have this issue where data seems to hang and stop working?? Whenever this happens I noticed that the up arrow on the 4g symbol on the notification bar is always green. Also nothing data related loads at all. Web, apps like Facebook and twitter, etc... I'm assuming that the up arrow thing means that something is being uploaded but sometimes it lasts a minute, others it lasts for five or ten. Really annoying. This has happened on all my phones. Nexus one, g1, original galaxy s and now my galaxy s 2. Any help would be awesome
Ps. Sorry for the long intro haha
Sent from my SGH-T989 using XDA
Click to expand...
Click to collapse
I had this issue too. I have no idea what the cause is but the fix is pretty simple. Go to wireless settings. Then mobile networks and set type to wcdma only.
Sent from next year on my CM 10ed G-Mobile Galaxy Note 2!

Towle said:
Yeah it's just weird. Everyone I know uses an android, and I have never heard of this issue. Now we have 5 Galaxy S IIs on my family plan, and they all have the issue. I used a friends Sensation for 3 days last week, and the issue was non-existent...
So you know for a fact that this issue happens on all phones on tmobile, that aren't Samsung?
Sent from my SGH-T989 using xda premium
Click to expand...
Click to collapse
This has happen to me on previous htc devices so it must be a tmobile problem.

Killbynature said:
This has happen to me on previous htc devices so it must be a tmobile problem.
Click to expand...
Click to collapse
Yeah I think this was figured out at least a year and a half ago. Search on google, there is countless information regarding it.

G1ForFun said:
Yeah I think this was figured out at least a year and a half ago. Search on google, there is countless information regarding it.
Click to expand...
Click to collapse
Crazy, maybe I've just never noticed it before.. I've always been a heavy user, so it's hard to believe I would have not noticed, but it sounds like that is the case. Tmobile needs to figure it out!

Towle said:
Crazy, maybe I've just never noticed it before.. I've always been a heavy user, so it's hard to believe I would have not noticed, but it sounds like that is the case. Tmobile needs to figure it out!
Click to expand...
Click to collapse
Yea you just haven't noticed it. I had a G1 then a G2 and then this phone....I can't remember far back enough for the G1 (March 2009) but I know my G2 did it. (Jan 2011)

markusf21 said:
I had this issue too. I have no idea what the cause is but the fix is pretty simple. Go to wireless settings. Then mobile networks and set type to wcdma only.
Sent from next year on my CM 10ed G-Mobile Galaxy Note 2!
Click to expand...
Click to collapse
Thanks I'll try this out and see if it works
Sent from my SGH-T989 using XDA

Thisis a known issue and no there is nothing you can do about it. Pray when we get ics we get an updated Barnabe that fixes this bull****.
Sent from my SGH-T989 using xda premium

Has anyone tried changing the DNS? I've been thinking about doing so with "Set DNS" from Google Play.
https://play.google.com/store/apps/details?id=uk.co.mytechie.setDNS

Galaxy S 4G
This happens on my wife's Galaxy S 4G sometimes - but usually only in areas that have weak signal. It will show that 4G is available and 3 bars or so but won't download anything.
Walk a little further and it starts up again.

"Ghost Touch" Issues

Idk if some of you have heard about the "ghost touch" thing where sometimes when you turn on the screen it'd be like someone was pushing on some of your capacitive buttons and you wouldn't be able to touch or do anything on the screen. Turning off the screen for a couple seconds and turning it on again helps alleviate the problem for me.
How common of a problem is this? It seems that this never used to happen until ICS came around. Is it due to software or hardware like a bad digitizer? Is this something that I should be worried about hardware wise because I'm planning on hanging onto this phone for at least another 6 months and warranty's going to be up soon in a week or two. I'm using The Goodness ROM and agat's kernel if that matters at all. Any input is appreciated. Thanks.

Rf interference with the touchscreen controller in low signal areas.
It happens on some other Samsung phones as well.
Sent from my Galaxy Nexus using xda app-developers app

Thank you times. I have been wondering what that was.
sent from my BAD A$$ Epic touch

It used to happen to me all the time, but it hasn't happened in a few months.

It happened a lot on my first etch, but hasn't happened once on my replacement.
Sent from my SPH-D710 using Tapatalk 2

Hello. Thank you for all the replies. So overall, is this something that I should be worried about concerning the longevity of my phone? It happens quite often now like maybe 5 times a day when it used to be only once in a long while.

Yup times is right. This happened a lot to me when ICS leaks first came out way back in Feb ?
Sent from my SPH-D710 using Tapatalk 2

Happened to me alot but been much better since using cm10 mabe once ever 3 days instead of 25 times a day
Sent from my SPH-D710 using xda premium

http://forum.xda-developers.com/showthread.php?t=1551580
After trying to figure out what nearby was causing the RF intererence so I could eliminate it, I found this thread which explains that the interference originates in the phones 3G radio, not the environment. I just recently started having this problem, and from reading that thread, I think I didn't notice it before only because I was using a kernel with a fix integrated. So if you are having this problem and don't want to do surgery on your phone, maybe try to find a kernel with the software patch.

SupraLance said:
http://forum.xda-developers.com/showthread.php?t=1551580
After trying to figure out what nearby was causing the RF intererence so I could eliminate it, I found this thread which explains that the interference originates in the phones 3G radio, not the environment. I just recently started having this problem, and from reading that thread, I think I didn't notice it before only because I was using a kernel with a fix integrated. So if you are having this problem and don't want to do surgery on your phone, maybe try to find a kernel with the software patch.
Click to expand...
Click to collapse
Kernels fixed this? Waaah? Where have I been?
Sent from my SPH-D710 using xda premium

This has been happening like crazy lately, ever since Hurricane Sandy and also since running the FK09 JB leak. The Sprint signal in my area went from bad to garbage since the hurricane, not sure if the JB leak is also adding to it or not.
It is so annoying I am tempted to actually buy a different phone even though I love the E4GT.

Raistlin1 said:
This has been happening like crazy lately, ever since Hurricane Sandy and also since running the FK09 JB leak. The Sprint signal in my area went from bad to garbage since the hurricane, not sure if the JB leak is also adding to it or not.
It is so annoying I am tempted to actually buy a different phone even though I love the E4GT.
Click to expand...
Click to collapse
Agreed Sprint screwed NJ hard as AT&T and Verizon restored services within a week...
On a side note, AT&T's LTE was up and running within 48 hours...Dunno about Verizon cause most of my friends have iPhone's with them. But I was roaming on Verizon full bars the whole time. But guess what happened when I tried to make a call? "Welcome to Verizon, please have a phone card or credit card at handy to make a call". I have roaming under my plan and I would like to use it...especially not crapping out in emergencies.
Sent from my SPH-D710 using xda premium

Defective Radio?

I have been having a lot of problems with my new honey, namely in the signal department! I went through a whole thing with it right after activation...it worked, then didn't, then did...etc. A chat session, phone call, & 2 trip to the actual store (all in 1 day!) resulted in them doing a factory reset and sending me on my looney way. It seemed to have helped, for about a day and a half. Now it is dropping signal again! It seems to do so, sometimes, when I have the wifi on. But then sometimes not (I'm not sure if wifi is culprit or coincidence.)
The ATT store employees said I may have changed a setting (I'm sure I didn't as I don't know of any setting that would even cause that!) and also "explained" my signal will naturally fluctuate...(They think I am an idiot, obviously and of course the phone was working fine when I was there...duh!) They also gave me a new sim card.
I *really* want to love this phone! But I'm finding it frustratingly undependable. Texts won't send when I need them to. I'm not getting them either, always. Voice is hit or miss when it drops (sometimes it works, sometimes not.) I have ALSO noticed the signal is not as strong as my old beloved Cappy. That thing was a horse (and I'm thinking of going back to it if this new one doesn't wise up!) Seriously, $300 bucks for a brand new phone & it can't keep a proper signal?
Is it the radio? Is it the software (still 100% stock, unrooted)? Should I make them give me a new one? What if it doesn't work, either? Flashing it to fix the issue is fine for me, but I've been holding out for multi-view before I get flash-crazy. lol Not to mention I may have to return it so better to not mess with it [yet]. I'm very frustrated & tired of getting looked upon like I'm the typical woman idiot who is not as smart as her new smartphone!!! I am NOT imagining it!!!

k.babymamma said:
I have been having a lot of problems with my new honey, namely in the signal department! I went through a whole thing with it right after activation...it worked, then didn't, then did...etc. A chat session, phone call, & 2 trip to the actual store (all in 1 day!) resulted in them doing a factory reset and sending me on my looney way. It seemed to have helped, for about a day and a half. Now it is dropping signal again! It seems to do so, sometimes, when I have the wifi on. But then sometimes not (I'm not sure if wifi is culprit or coincidence.)
The ATT store employees said I may have changed a setting (I'm sure I didn't as I don't know of any setting that would even cause that!) and also "explained" my signal will naturally fluctuate...(They think I am an idiot, obviously and of course the phone was working fine when I was there...duh!) They also gave me a new sim card.
I *really* want to love this phone! But I'm finding it frustratingly undependable. Texts won't send when I need them to. I'm not getting them either, always. Voice is hit or miss when it drops (sometimes it works, sometimes not.) I have ALSO noticed the signal is not as strong as my old beloved Cappy. That thing was a horse (and I'm thinking of going back to it if this new one doesn't wise up!) Seriously, $300 bucks for a brand new phone & it can't keep a proper signal?
Is it the radio? Is it the software (still 100% stock, unrooted)? Should I make them give me a new one? What if it doesn't work, either? Flashing it to fix the issue is fine for me, but I've been holding out for multi-view before I get flash-crazy. lol Not to mention I may have to return it so better to not mess with it [yet]. I'm very frustrated & tired of getting looked upon like I'm the typical woman idiot who is not as smart as her new smartphone!!! I am NOT imagining it!!!
Click to expand...
Click to collapse
I would definitely take it back and make them give you a new one.
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2

Sounds like your antennae is shorting out or something like it wasn't soldered properly or the cable isn't secure. Would explain why WiFi affects it. I'd go there and demand a replacement and if they don't wanna budge your within 30 day no questions return. Then go to a diff store and get a new one. I really don't see it being a software issue.
Sent from my SAMSUNG-SGH-I317 using xda premium

cjsspape said:
Sounds like your antennae is shorting out or something like it wasn't soldered properly or the cable isn't secure. Would explain why WiFi affects it. I'd go there and demand a replacement and if they don't wanna budge your within 30 day no questions return. Then go to a diff store and get a new one. I really don't see it being a software issue.
Sent from my SAMSUNG-SGH-I317 using xda premium
Click to expand...
Click to collapse
Is it possible that whatever the problem was, it miraculously resolved itself? I had it drop signal two more times since this post, then nothing since. It's been working perfectly. I hate to keep it if it might arise again but I hate to return it if it was some weird fluke thing.
This may or may not be related to the above problem: has anyone noticed their reception is not as good as on a previous device? I had a Cappy and it always got great signal. I noticed this one is not as strong in the same places I previously visited with my old phone. Although admittedly, it seems to be improving. Does that even make sense or is even possible? Just like me, my phone has to be the goofball of the bunch!

k.babymamma said:
Is it possible that whatever the problem was, it miraculously resolved itself? I had it drop signal two more times since this post, then nothing since. It's been working perfectly. I hate to keep it if it might arise again but I hate to return it if it was some weird fluke thing.
This may or may not be related to the above problem: has anyone noticed their reception is not as good as on a previous device? I had a Cappy and it always got great signal. I noticed this one is not as strong in the same places I previously visited with my old phone. Although admittedly, it seems to be improving. Does that even make sense or is even possible? Just like me, my phone has to be the goofball of the bunch!
Click to expand...
Click to collapse
Haha I'm glad its working better but I still think it may be hardware related. I get better signal now with this device then my sIII or my note before it. Have ya done anything to your phone at all? Root mod etc?
Sent from my SAMSUNG-SGH-I317 using xda premium

cjsspape said:
Haha I'm glad its working better but I still think it may be hardware related. I get better signal now with this device then my sIII or my note before it. Have ya done anything to your phone at all? Root mod etc?
Sent from my SAMSUNG-SGH-I317 using xda premium
Click to expand...
Click to collapse
Nope. I've done nothing because I'm having this returning debate. lol I'm itching to though!
This is classic "my car doesn't work so take it to the garage then it works fine and they will make fun of you" If I do return it what do I say? It is documented about my "troubles" as per the ATT phone rep. Though if I can't reproduce the problem they're just going to send me on my way, I'm afraid.

k.babymamma said:
Nope. I've done nothing because I'm having this returning debate. lol I'm itching to though!
This is classic "my car doesn't work so take it to the garage then it works fine and they will make fun of you" If I do return it what do I say? It is documented about my "troubles" as per the ATT phone rep. Though if I can't reproduce the problem they're just going to send me on my way, I'm afraid.
Click to expand...
Click to collapse
With enough "negotiating" they'll take it back haha. Plus are you still within your no ask return window? Just explain how its sporatic but annoying to the point its not functional for reliable use and they should do something within their power to help ya out
Sent from my SAMSUNG-SGH-I317 using xda premium

k.babymamma said:
Nope. I've done nothing because I'm having this returning debate. lol I'm itching to though!
This is classic "my car doesn't work so take it to the garage then it works fine and they will make fun of you" If I do return it what do I say? It is documented about my "troubles" as per the ATT phone rep. Though if I can't reproduce the problem they're just going to send me on my way, I'm afraid.
Click to expand...
Click to collapse
You spent enough money on the device, you should be absolutely happy with it, not apprehensive. If you wait past the return date, it's going to sit in the pit of your stomach for 20 months and ruin your enjoyment of it until you can upgrade again. Not worth it. Smile your brightest smile, walk into the store, very nicely tell them that you've had multiple issues and the AT&T phone reps said to go in and ask for an exchange. That's it. They're going to count on you being intimidated and going away. Smile, be nice, and don't be intimidated.
If they say you have to reproduce the problem, invite them to spend the day with you. The Note 2 is amazing and you shouldn't settle if you believe your hardware is having problems.

UserNamer said:
You spent enough money on the device, you should be absolutely happy with it, not apprehensive. If you wait past the return date, it's going to sit in the pit of your stomach for 20 months and ruin your enjoyment of it until you can upgrade again. Not worth it. Smile your brightest smile, walk into the store, very nicely tell them that you've had multiple issues and the AT&T phone reps said to go in and ask for an exchange. That's it. They're going to count on you being intimidated and going away. Smile, be nice, and don't be intimidated.
If they say you have to reproduce the problem, invite them to spend the day with you. The Note 2 is amazing and you shouldn't settle if you believe your hardware is having problems.
Click to expand...
Click to collapse
Yes. I have decided to take it in later today, as my 14 days is up on Friday. I hope they have stock of them. Anyhow...I have another question. If a phone is sitting still with no movement (and the weather is good, lol) will there be variations in signal strength? I get 3 bars with 4G showing, then it drops to one tiny bar. Sometimes the 4G disappears then reappears. The it will go back up to 4 bars. All in the course 5 minutes! I do realize signal will vary with movement but will it if your phone is just sitting there?
I am trying to experiment a little. I just realized/remembered that I had (uneventfully) dropped my phone (not hard, in-case) about the same time as my dropped signal problem pretty much resolved itself. So then I was like, hmm, maybe there IS something loose inside. I've tried gently shaking/jarring it here on my desk, coincidentally with the bars dropping back to just 1 as a result. But then again it may be coincidental as they are seeming to waiver A LOT. I just wondered if it is normal.
I never really stared at my old phone (Galaxy1) here at my desk but I'm almost positive it always had more than 1 bar at this same location and I never noticed it waiver like this one. But like I said I never had to make myself stare at it to check, either! lol Just wondering if someone knows a little more about cellphone signal 101 than me.

I have the issue of no 4G HSPA+ but I can get a strong LTE signal when in an LTE reception area. I'm wondering if you are in an LTE area and can get LTE? Where are you located?
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2

I have noticed problems with my GN2 as well. Mine shows I have signal but my data stalls or doesn't seem to work as it should. I'm in an area where there shouldn't be any problems. Only seems to happen in non LTE areas. Whenever I have LTE signal this thing is blazing fast.
Sent from my Nexus 7 using XDA Premium HD app

Update: Took the phone in. Basically, they had never heard of the issue with this phone. But...I walked away with a replacement. So far so good though I've had it only a few hours. The girl was very nice & explained even though I was borderline limit she would take care of me. I told her I received it Fri the 9th but she said they were basing the 14 days on the 7th! I said I didn't physically have it till the 9th! Jeeze. Moot point since she was going to take care of it anyhow but it just concerned me how (corporate) att could chop 2 days of my in-store return time!
So no, I'm not in LTE land, unfortunately. 3g H+ & E only though I can't complain about the coverage or speed. Good enough for me 4 sure.
The signal bars waivered quite a bit even while in the store. They said while some fluctuation is normal it shouldn't be as much as it was doing especially with the close proximity of the tower & good weather and especially while just sitting on the counter.
I downloaded the free app "No Signal Alert" from the Play Store. In just a few hours it recorded lost signal 4 times! (In a very good coverage area) [my first phone b4 the exchange] Consider using it if you want to see if you are losing signal like I was. Handy app!
Hopefully this is a good one. I know it sounds goofy but this phone seems to even move faster than the other. Weird. It will be interesting to hear if anyone else is having this problem. Maybe there was a bad batch of them or something? Like the Nexus I read about & their signal problems.
Sent from my awesome gn2 jesusphone using xda app-developers app

Haha im glad that they helped ya! No its not goofy or silly to think that one phones faster then another because no two phones are alike. The silicone chips are very different and performance can very greatly. I had an s3 that wouldnt take custom kernels to save its life but I got it replaced after a two year old and a toilet incident haha and that one took even the most abusive settings in stride!
Sent from my SAMSUNG-SGH-I317 using xda premium

I have a similar situation with mine. LTE will be working fine but then I notice that once I connect to my home wifi and then either leave my wifi range or turn off wifi the LTE icon will show in the status bar and it will show that it's sending and receiving data but Web pages will stall and never load, Play Store will timeout, and SpeedTest.net will start up but the needle will freeze about 1/8 of the way up indefinitely. I've toggled data at this point but it never fixes it, I have to restart the phone at which point LTE works perfectly but once I get back on my wifi the cycle will repeat, this has happened reliably for about the past week.
Do you all think I have a defective radio or am I missing something? I'm still within my return Window and will probably swap it Friday.
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2

williamsjscott said:
I have a similar situation with mine. LTE will be working fine but then I notice that once I connect to my home wifi and then either leave my wifi range or turn off wifi the LTE icon will show in the status bar and it will show that it's sending and receiving data but Web pages will stall and never load, Play Store will timeout, and SpeedTest.net will start up but the needle will freeze about 1/8 of the way up indefinitely. I've toggled data at this point but it never fixes it, I have to restart the phone at which point LTE works perfectly but once I get back on my wifi the cycle will repeat, this has happened reliably for about the past week.
Do you all think I have a defective radio or am I missing something? I'm still within my return Window and will probably swap it Friday.
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
Click to expand...
Click to collapse
Yea my wifi lte transfer is always spot on so something may be wrong
Sent from my SAMSUNG-SGH-I317 using xda premium

williamsjscott said:
I have a similar situation with mine. LTE will be working fine but then I notice that once I connect to my home wifi and then either leave my wifi range or turn off wifi the LTE icon will show in the status bar and it will show that it's sending and receiving data but Web pages will stall and never load, Play Store will timeout, and SpeedTest.net will start up but the needle will freeze about 1/8 of the way up indefinitely. I've toggled data at this point but it never fixes it, I have to restart the phone at which point LTE works perfectly but once I get back on my wifi the cycle will repeat, this has happened reliably for about the past week.
Do you all think I have a defective radio or am I missing something? I'm still within my return Window and will probably swap it Friday.
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
Click to expand...
Click to collapse
Sounds very similar to how mine is acting. I'm wondering if it is the ATT smart WiFi app causing the problem. Shows data incoming and outgoing but stalls.
Sent from my Nexus 7 using XDA Premium HD app

kkl0wn said:
Sounds very similar to how mine is acting. I'm wondering if it is the ATT smart WiFi app causing the problem. Shows data incoming and outgoing but stalls.
Sent from my Nexus 7 using XDA Premium HD app
Click to expand...
Click to collapse
That's exactly how it's acting for me. I just now disabled the AT&T Smart WiFi app and after a quick restart and toggle test there was no problems, but I'm not sure if the problem will only pop up after I've been on wifi for a while. I'm going to see if it keeps doing it tomorrow.
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2

Disabling Smart WiFi appeared to fix the problem.
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2

What I noticed today is that when this same issue happens, with 4G icon and wifi icon both active, it occurs after I manually check for a firmware update within the system settings. The 4G icon doesn't go away until I reset the phone.
Also I manually deleted the all the AT&T boat ware apps before this was happening so the smart wifi app is not causing this for me.
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2

Weird, if you get the issue and don't have the Smart WiFi app then it must be something else and it was coincidence that it worked normal for me today. I've only checked for firmware once (when I first got my phone) so it must be something else causing it. I'm hoping the multi view firmware will also have a fix for it.
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2