Develop Bugs

TMO Galaxy S2 "Not part of our replacement program"?

Well i went back to stock (at least tried to) for the preperation of ICS and the maintenance update. That was a disaster. I have had over 25 android phones but i guess i thought it would be a good idea to check re-partition in ODIN cause i thought it would be an *extra good* flash. Ya now i have a FULL brick. Before i tried to reboot download mode, it said PARTTABLE missing or something like that. And yes it was a full brick there was nothing i could do.
Whats even BETTER is that TMOBILE told me to shove it! "Oh this phone is not part of our replacement program." WTF. So they directed me to call Samsung which i did and it is now on it's way there. Since when does a phone i bought on the account less than six months ago not qualify for an exchange. Bastards. Well hopefully Samsung fixes it in a timely fashion and sends it back!

My wife recently broke her screen on her GS2 and they replaced it...

Geeze man, that's a major screw up. It's posted everywhere not to check repartition. and tmo has been replacing these phones for people.
Sent from my SAMSUNG-SGH-I727 using Tapatalk 2

Idk who you talked to maybe a out sourced rep but sg2 is surely part of the exchange list my bro just did a exchange on his two days ago
Sent from my SGH-T989 using Tapatalk 2

So Tmobile has con another person. I think that you should tell Tmobile to shove it again and again after the lie they told you. The are the practical joking wireless company, don't be fooled by one representation of Tmobile, you have to keep escalating the situation until you find the hard to get truth with Tmobile.
Sent from my SGH-T989 using xda premium

For future reference you cannot and should not ever check re-partition with out a valid PIT file. It will always result in a brick otherwise.

-Mr. X- said:
For future reference you cannot and should not ever check re-partition with out a valid PIT file. It will always result in a brick otherwise.
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I agree with you. It was a very very dumb move. But i was pretty sure there is a pit file in the same folder as i have odin and i put it in the correct box.
See i figured someone shafted me. That really sucks cause god knows samsung is going to take longer than it would have taken teabag-mobile! GRRRR.

xsteven77x said:
I agree with you. It was a very very dumb move. But i was pretty sure there is a pit file in the same folder as i have odin and i put it in the correct box.
See i figured someone shafted me. That really sucks cause god knows samsung is going to take longer than it would have taken teabag-mobile! GRRRR.
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No, no pit file
Sent from my SAMSUNG-SGH-I727 using Tapatalk 2

Why would you go through all of that unrooting for an update that you will want to root ? I mean we all know what ICS looks like... i guess i just dont understand why you even wanted to do that when we have multiple Twiz flavored ICS roms that have 0 bugs and even ASOP and MIUI ICS Roms with very few bugs..

xsteven77x said:
I agree with you. It was a very very dumb move. But i was pretty sure there is a pit file in the same folder as i have odin and i put it in the correct box.
See i figured someone shafted me. That really sucks cause god knows samsung is going to take longer than it would have taken teabag-mobile! GRRRR.
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samsung had my device back to me in 5 days. i mailed it on a Monday and got it back on a Friday. brand new device not a refurb.

dude I have done two replacements on this phone You should never ever ever call tmo on the phone to get anything done period. Go to a corporate tmo store not one of those dealers a full tmo store and deal with them face to face. Those idiots over the phone are stupid and they dont care, but when you are face to face they will respect you more and try harder. And they dont just call the same number we call when you go to a corporate store they actuall get to the right people. Hell I dont even call them to change my plan I go to the store. You know how many times I just wanted to make a small change in my plan and they gave me a problem or they did the wrong thing and then I went to the store and they fixed it without a problem. I know it might be a pain in thew ass I work 70+ hours a week and I dont have a car but I still find a way Thats my two cents

If you gave tmo warranty call again they should replaxe it.
Sent from my SGH-T989 using XDA

-Mr. X- said:
samsung had my device back to me in 5 days. i mailed it on a Monday and got it back on a Friday. brand new device not a refurb.
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Hmm I've got serious blobs in my screen did the one they sent you have any flaws?
Sent from my SGH-T989 using xda premium

blchff04 said:
Hmm I've got serious blobs in my screen did the one they sent you have any flaws?
Sent from my SGH-T989 using xda premium
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I am currently on my 4th S2 since NYE when I purchased the phone, never have I had issues getting a replacement. The only issues ive had have been trying to go around the.$20 fee since I dont have thr insurance but even that can be waived easily
My first replacement had issues so I quickly returned till I had a decent one then that one stopped charging after like 6 months.
Sent from my SGH-T989 using xda premium

You'll be fine man. You seem to have a phone with a warranty. Mines from Ebay.
And its actually nice to know Tmobile does that.
Good luck.
Sent from my HTC Vision using xda premium

Android_Monsters said:
You'll be fine man. You seem to have a phone with a warranty. Mines from Ebay.
And its actually nice to know Tmobile does that.
Good luck.
Sent from my HTC Vision using xda premium
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definitely! also this last time they offered me a $3.99/month for LIFETIME WARRANTY so as long as i don't have any water damage or screen physical damage, i am set well that is until the next top of the line phone comes out, and no the SIII isn't good enough to switch at least from what i've read about it

mojorisin7178 said:
dude I have done two replacements on this phone You should never ever ever call tmo on the phone to get anything done period. Go to a corporate tmo store not one of those dealers a full tmo store and deal with them face to face. Those idiots over the phone are stupid and they dont care, but when you are face to face they will respect you more and try harder. And they dont just call the same number we call when you go to a corporate store they actuall get to the right people. Hell I dont even call them to change my plan I go to the store. You know how many times I just wanted to make a small change in my plan and they gave me a problem or they did the wrong thing and then I went to the store and they fixed it without a problem. I know it might be a pain in thew ass I work 70+ hours a week and I dont have a car but I still find a way Thats my two cents
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That's funny, we've had the reverse experience.
The T-Mobile store people have frequently lied to us. When we signed up during their Valentine's Day deal they lied about the plan requirements, they lied about transferring our old phone numbers to T-Mobile that day, they told us we could downgrade from unlimited talk and 5GB data in two weeks, then two weeks later they said we couldn't.
In the end we just called T-Mobile CS the next day who transferred our numbers and changed our phone plans with no fuss at all. Now we never bother dealing with the T-Mobile store in person, my girlfriend gets pissed off just thinking about them.

rosemachinegun said:
That's funny, we've had the reverse experience.
The T-Mobile store people have frequently lied to us. When we signed up during their Valentine's Day deal they lied about the plan requirements, they lied about transferring our old phone numbers to T-Mobile that day, they told us we could downgrade from unlimited talk and 5GB data in two weeks, then two weeks later they said we couldn't.
In the end we just called T-Mobile CS the next day who transferred our numbers and changed our phone plans with no fuss at all. Now we never bother dealing with the T-Mobile store in person, my girlfriend gets pissed off just thinking about them.
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service varies greatly from store to store, and agent to agent on phone as well. But I will say this that.if you know the right things to say you can get more done over the phone
Sent from my SGH-T989 using xda premium

Its so funny how people think stores have a special number to call! They have a retail line they call but that's just to enter their dealer codes they get to the same place u get to when u call!
Sent from my SGH-T989 using Tapatalk 2

AJ26T said:
Its so funny how people think stores have a special number to call! They have a retail line they call but that's just to enter their dealer codes they get to the same place u get to when u call!
Sent from my SGH-T989 using Tapatalk 2
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Exactly
Sent from my SGH-T989 using xda premium

Whats an s3 wit bad esn worth?

Reason im asking is i met a guy today to check out a white s3 and he was straight up in his craigslist ad and said it had a bad esn. He bought it off CL and got burned. He was asking $300. The reason im considering it is bc my daughter has a galaxy player 4.0 and wants a 5.0. There $220 new. A girl in her summer camp mother offered her $160 for it plus she has $100 left from her bday. Do you think its worth it if i sell her galaxy player and giver $40 more bucks for the s3? I have a blue my gf has a white one and shes always playin on my gfs phone wants one bad lol
Sent from my SPH-L710 using xda app-developers app

It all depends on what you think it's worth
To me, it would be worth zero. It's a phone and you can't activate it on Sprint, does me no good
Now perhaps you can flash it to a different carrier that won't care about the phone itself..

http://forum.xda-developers.com/showthread.php?t=1794544
Knock it off. You stole it. Stop wasting our time.
Sent from my Galaxy S III.

No i did not steal it you dumbass idiot. If you look this thread was posted same time as the one you put the link to. Just when i was tryin to post it in this general the xda app kept closing so i closed the app and reopened it then posted in the sprint general not knowing the original threas posted. I make 80K a year I DONT NEED TO STEAL ****! Others were tellin me to do illegal stuff and i made it clear i just wanted it for wifi only. And if dude wouldnt of sold it id a bought it but since my daughter got her hopes up i got her one anyway!!!
Sent from my SPH-L710 using xda app-developers app

bmoreboy02 said:
No i did not steal it you dumbass idiot. If you look this thread was posted same time as the one you put the link to. Just when i was tryin to post it in this general the xda app kept closing so i closed the app and reopened it then posted in the sprint general not knowing the original threas posted. I make 80K a year I DONT NEED TO STEAL ****! Others were tellin me to do illegal stuff and i made it clear i just wanted it for wifi only. And if dude wouldnt of sold it id a bought it but since my daughter got her hopes up i got her one anyway!!!
Sent from my SPH-L710 using xda app-developers app
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Your dialect and grammar sounds like it comes from someone who makes $80k a year.

State of Md licensed and cerified fire protection installer. Look on HUDs website what were making in the dc md va area which has almost twice as much new commercial construction as any other part of the country. And oh yea me and the guys that work for me curse each other out about 30 times a day. Dont have to sit behind a desk to make good money. So like i said i dont need yo steal a god damn thing.
Sent from my SPH-L710 using xda app-developers app

bmoreboy02 said:
State of Md licensed and cerified fire protection installer. Look on HUDs website what were making in the dc md va area which has almost twice as much new commercial construction as any other part of the country. And oh yea me and the guys that work for me curse each other out about 30 times a day. Dont have to sit behind a desk to make good money. So like i said i dont need yo steal a god damn thing.
Sent from my SPH-L710 using xda app-developers app
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Fire stop? $80k? lol

Fire sprinkler systems. 2nd highest paid construction trade next to elevators. We come out of apprentiship school makin $30 hr. Thats just an apprentice makin that.....and as far as fhe fire stoppers go we sub contract that out pay them per whole. I wouldnt be surprised if they make close to 80k in a busy year
Sent from my SPH-L710 using xda app-developers app

Anyway im done with this pissin contest point is i wanted to make sure if she didnt like it i would be able to resell it. She loves the one i got her. I dont appreciate being called s thief when lookin for something for my daughter sorry if i turned into a crybaby lol
Sent from my SPH-L710 using xda app-developers app

chrischoi said:
http://forum.xda-developers.com/showthread.php?t=1794544
Knock it off. You stole it. Stop wasting our time.
Sent from my Galaxy S III.
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Really? that's your way of helping prople that ask questions?
Bmore you don't have to explain yourself to anyone.
There are lots of ways to end up with a phone with a bad ESN.
Someone else could have lost it, got a new one with the insurance then found the old one. Stop wasting post space with unfounded accusations.
Thank you for your cooperation
Friendly Neighborhood Moderator
Sent from my PantechP4100 using xda premium

Sweet bro, who cares how much ppl make that shouldn't determine anything here on xda. And don't worry there's all kinds of uptight guys on here that have never seen a vagina in real life before. An ways, glad you got her one because 300 is a rip off with a bad ESN, I would have offered him 100 and sold it for parts.
Sent from my SPH-L710 using xda premium

Well, i am screwed!
I picked up an S3 from CL today, called sprint from there and confirmed that ESN is clean. came home and begun the activation process only to learn that although the ESN is clean, the phone is locked to the other account. suffice to say the phone has been wiped and no information on it to connect to previous owner. i did the ##786# to retrieve the phone number, called the owner and said i have your phone, only to learn that the phone was stolen. i asked DO YOU WANT IT? upon their response i said, i live about 1 hr away, would you be willing to compensate me for my travel, thats when it got nasty. the lady started to threaten me by telling me she will sue, and that she will report me to the police as if i was the one who stole the phone. long story short, i drove to sprint only to find that they have nothing to do with lost/ stolen phone, they directed me to the police.
as of right now, i wasted an entire day just figuring stuff out, spent 10$ in tolls + 10$ in gas money to get the phone + one day of no work ( As a Business Analyst for Gov contractor you can imagine is a lot of money) and tonight driving to the police station to turn myself and the 'stolen' phone in!
Like i said, I AM SCREWED!!!

Point the police to the person you got it from. That's about all you can do. Get a report number from the police if you can. That way when the owner won't stop harassing you since they probably have your number, give her the report number.
Sent from Pluto.

galexandr said:
Well, i am screwed!
I picked up an S3 from CL today, called sprint from there and confirmed that ESN is clean. came home and begun the activation process only to learn that although the ESN is clean, the phone is locked to the other account. suffice to say the phone has been wiped and no information on it to connect to previous owner. i did the ##786# to retrieve the phone number, called the owner and said i have your phone, only to learn that the phone was stolen. i asked DO YOU WANT IT? upon their response i said, i live about 1 hr away, would you be willing to compensate me for my travel, thats when it got nasty. the lady started to threaten me by telling me she will sue, and that she will report me to the police as if i was the one who stole the phone. long story short, i drove to sprint only to find that they have nothing to do with lost/ stolen phone, they directed me to the police.
as of right now, i wasted an entire day just figuring stuff out, spent 10$ in tolls + 10$ in gas money to get the phone + one day of no work ( As a Business Analyst for Gov contractor you can imagine is a lot of money) and tonight driving to the police station to turn myself and the 'stolen' phone in!
Like i said, I AM SCREWED!!!
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That's lame that she was so hostile, you should have reminded her that you weren't informed it was stolen and you could easily just smash it on the ground if she preferred. Dunno why people have to be so nasty when it looks you did all the right things. Hope it all works out man.

Thats the idea! im heading there right now ( well in a few minutes) and return the stolen goods, so i no longer am found in possession of them, then will call/txt her say, you want your phone? u drive there and u get your phone!
Thanks for the advice.

galexandr said:
Thats the idea! im heading there right now ( well in a few minutes) and return the stolen goods, so i no longer am found in possession of them, then will call/txt her say, you want your phone? u drive there and u get your phone!
Thanks for the advice.
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How much did you end up paying for it?
Sent from my SAMSUNG-SGH-I747 using xda premium

i would put a nice a little crack in her screen for her ****ty attitude.

cnstarz said:
i would put a nice a little crack in her screen for her ****ty attitude.
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Put a password lock in it and charge her whatever you paid for the password lol
Sent from my SPH-L710 using xda app-developers app

LOL, good suggestions, but in fact i turn it to the police,
She threaten to turn this into a major investigation, and although she did not have anything on me, i did not want to associate myself with such uneducated woman. on top of all i want to apply for clearance, and i dont know how this may come to bite me in the a$$, considering i have spotless record thus far.
as for my search for Galaxy S3, its still on, if you guys know anyone who's selling i'll pay good money,
@bmoreboy02 how is Baltimore? i live in DMV area, if u know anyone selling S3, do tell please,

cnstarz said:
i would put a nice a little crack in her screen for her ****ty attitude.
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agreed..you should have just smashed it and made a nice youtube video of it

Sprint Rant

Long story, but I switched to Sprint from Verizon back in March after ten years. I purchased the White Epic Touch and sure enough my problems began. I had the phone 28 days and my screen goes out. Bam 35.00 for a refurb. I have that phone for 3 months and take ICS update. Everytime I plugged it to the charger my phone would overheat. Bam 35.00 fee for the tech to do factory reset and have the same problems when I left. I woke up two weeks ago to a black screen. No response. Bam 35.00 and they sent me a new one. I woke up today with a dim screen and find out my screen is burning out so these idiots try to charge me another 35.00 and I said no way! So after arguing with Sprint for about 4 hours they finally replace it then kindly say the phone is on backorder and it could be up to 30 days to receive it. I ask if they have any black ones in stock and they basically tell me im screwed until my name pops up om the list and a phone becomes available. I dunno, but this old boys about to take his 4 lines back to Verizon. More expensive and less hassle. Sprint is so lacking I never imagined. I knew there network was bad, but figured they made up for it elsewhere. Guess not! I figured up that since march I have spent around 21 hours in the Sprint store. I also figure that all those fees had I known I could have sold this one added that amount to what I have gave Sprint for a Gs3. Sad
Sent from my SPH-D710 using xda app-developers

ranup112 said:
Long story, but I switched to Sprint from Verizon back in March after ten years. I purchased the White Epic Touch and sure enough my problems began. I had the phone 28 days and my screen goes out. Bam 35.00 for a refurb. I have that phone for 3 months and take ICS update. Everytime I plugged it to the charger my phone would overheat. Bam 35.00 fee for the tech to do factory reset and have the same problems when I left. I woke up two weeks ago to a black screen. No response. Bam 35.00 and they sent me a new one. I woke up today with a dim screen and find out my screen is burning out so these idiots try to charge me another 35.00 and I said no way! So after arguing with Sprint for about 4 hours they finally replace it then kindly say the phone is on backorder and it could be up to 30 days to receive it. I ask if they have any black ones in stock and they basically tell me im screwed until my name pops up om the list and a phone becomes available. I dunno, but this old boys about to take his 4 lines back to Verizon. More expensive and less hassle. Sprint is so lacking I never imagined. I knew there network was bad, but figured they made up for it elsewhere. Guess not! I figured up that since march I have spent around 21 hours in the Sprint store. I also figure that all those fees had I known I could have sold this one added that amount to what I have gave Sprint for a Gs3. Sad
Sent from my SPH-D710 using xda app-developers
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Ok.
Why are you posting it here?

General Forum. Does this not go along with anything in General??
Sent from my SPH-D710 using xda app-developers app

ranup112 said:
General Forum. Does this not go along with anything in General??
Sent from my SPH-D710 using xda app-developers app
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Mmmm yes... It's general but you have to understand we are average Joe's like you. We can't do do anything about it. It would be best if you take it up to Sprint forums such as the links below:
http://www.sprintusers.com/forum/
http://community.sprint.com/baw/index.jspa
Good luck!

ranup112 said:
General Forum. Does this not go along with anything in General??
Sent from my SPH-D710 using xda app-developers app
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Yeah but what is your purpose? We all know how customer service experiences are. Some are bad some are good.
Are you looking for some help or using custom roms and see if some of your issues can be fixed that way? I just don't see the reason behind you ranting on a development forum. I can see this in sprint community forums. Thats all.
Edit: And I am a BIG believer in never switching providers when something is working just fine with original provider. I work in fios tech support and whenever someone tells me that everything was working fine before switching and I hate your service... I always think in my mind.. Why the hell did you switch? Save 10-15 bucks vs the peace of mind of working service? Not worth it.

BluesRulez said:
Yeah but what is your purpose? We all know how customer service experiences are. Some are bad some are good.
Are you looking for some help or using custom roms and see if some of your issues can be fixed that way? I just don't see the reason behind you ranting on a development forum. I can see this in sprint community forums. Thats all.
Edit: And I am a BIG believer in never switching providers when something is working just fine with original provider. I work in fios tech support and whenever someone tells me that everything was working fine before switching and I hate your service... I always think in my mind.. Why the hell did you switch? Save 10-15 bucks vs the peace of mind of working service? Not worth it.
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You know what's funny is 90 percent of the people that complain to you probably had to do a simple power cycle to get things working again.
Sent from my SPH-D710 using xda app-developers app

I'm a tech at Sprint and I think its kinda funny that every phone that you received craps out. I would say get TEP then you don't have to pay $35 for these issues. Don't rant about how Sprint is crap when you do not take advantage of all of your options.
Verizon does not offer on-site technicians . They would simply tell you buy another phone full price or go to asurion and pay a &150 deductible
Sent from my Genesis that does what Nintendon't

Well onley thing is I had one phone in 10 years mess up and they did replace it free of charge. I do have a question for you since you work for Sprint. Ive noticed everytime I go in there all the people in this store always have the latest phone. When I baught the Epic they had it. Evo LTE came out they had it. Now I noticed all three of the same people at this store carry an S3. Went by there today and two of them was showing off there Iphone 5 to customers. This is a contract store not corp. It just irritated me when the rep talked about Sprints cost going up because of exchanges on bad phones. There could be but I highly doupht these people are making enough money to buy the new phones every month. Just curious
Sent from my SPH-D710 using xda app-developers app

I would also say that I think the main stem of the problem with all the phones I have went through with Sprint is lack of qaulity control and proper training of employees.
Sent from my SPH-D710 using xda app-developers app

ranup112 said:
I would also say that I think the main stem of the problem with all the phones I have went through with Sprint is lack of qaulity control and proper training of employees.
Sent from my SPH-D710 using xda app-developers app
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Sprint does not manufacture the phones , Samsung does. However that's why we have good technicians who check for liquid damage, because if we don't we send them off to get refurbished and we endup giving a liquid damaged device to someone else.
That being said that's why its good to be honest if you liquid damaged a device. But people would rather lie and hope a tech just replaces it , and screw sprint and other customers just so they can get something for free.
Sent from my Genesis that does what Nintendon't

ranup112 said:
Well onley thing is I had one phone in 10 years mess up and they did replace it free of charge. I do have a question for you since you work for Sprint. Ive noticed everytime I go in there all the people in this store always have the latest phone. When I baught the Epic they had it. Evo LTE came out they had it. Now I noticed all three of the same people at this store carry an S3. Went by there today and two of them was showing off there Iphone 5 to customers. This is a contract store not corp. It just irritated me when the rep talked about Sprints cost going up because of exchanges on bad phones. There could be but I highly doupht these people are making enough money to buy the new phones every month. Just curious
Sent from my SPH-D710 using xda app-developers app
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I don't work for sprint but I used to work for cingular wireless and afaik the store always wanted us to carry the latest devices so we could 'demo' them to the customers... think of it as eyecandy.
In fact, I had my own phone from sprint and another device from CW, I was not allowed to use my sprint device for obvious reasons but had to have whichever device from CW visible and sometimes using a BT headset for demo purposes. If I can recall correctly, those devices were written off once another one came up.

ranup112 said:
Well onley thing is I had one phone in 10 years mess up and they did replace it free of charge. I do have a question for you since you work for Sprint. Ive noticed everytime I go in there all the people in this store always have the latest phone. When I baught the Epic they had it. Evo LTE came out they had it. Now I noticed all three of the same people at this store carry an S3. Went by there today and two of them was showing off there Iphone 5 to customers. This is a contract store not corp. It just irritated me when the rep talked about Sprints cost going up because of exchanges on bad phones. There could be but I highly doupht these people are making enough money to buy the new phones every month. Just curious
Sent from my SPH-D710 using xda app-developers app
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I got 2 Epics last year in Oct, his and hers and had only one hicup in 11months, when the ICS update rolled out the wife wanted to try it, so she accepted the update and it did not go well, horrible battery life, apps not working weird charge cycles and a bunch of other fowleups, later I tried a couple of custom roms, but that was just a bandaid , phone was not a daily driver. Finally went back to gingerbread, the os that kept the phone reliable for 10+months with no issues what so ever. I had tried a couple of ICS releases myself and always wound up going back to gingerbread, needing a reliable phone on a daily basis I could not afford to leave home with a quirky phone that needs a charge every 6 hrs. I settled into a custom gb Rom that I have been running since April with no problems what so ever, wifeys Epic is on the same custom Rom. The only time we ever went back to sprint was to pickup a desk dock for the Epics.
Corporate sprint stores are usually more user freindly than privately owned stores, and I think if you go to a Corp store and plead your case in a nice manner you may get some satisfaction. The new phones the employees flash are just perks of the job, either huge discounts or free, don't let that get to you, besides it makes sprint look good. I have been with sprint since 2000 and have no complaints.
Give sprint another chance to make good. Good luck.
(No I do not work for sprint)
Pp
Sent from an infected GT-P5113 located inside a Mayan pyramid.

Thats a good way to look at it. I dunno maby I am getting all the bad apples. My wife is still on her first. Im old and not going to say how old but I just got here checking stuff out. Never rooted or modified any phone.
Sent from my SPH-D710 using xda app-developers app

You see it was a50/50 chance, your wife got the good phone, it can't be that bad, just approach it from a different angle. Hay I'm no spring chicken myself, I got grandkids, and proud of then I am. (The oldest is 9.)
Pp.
Sent from an infected GT-P5113 located inside a Mayan pyramid.

Just my 2 cents. I got the Original Epic on launch day and never had one problem with it. Got the Epic Touch on launch day and am still using it. I have not had one problem with it. With anything mechanical there is always going to be the possibility of failure. It is just a game of chance. I can guarantee you that there are people saying the exact same thing about Verizon, AT&T and TMobile. It just happens.
Sent from my SAMSUNG-SGH-I747 using xda premium

gatesmarch123 said:
You know what's funny is 90 percent of the people that complain to you probably had to do a simple power cycle to get things working again.
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No you are wrong about 90% just need to power cycle.
Sent from my SPH-D710 using XDA

BluesRulez said:
No you are wrong about 90% just need to power cycle.
Sent from my SPH-D710 using XDA
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I know how technical support goes... I did both tier 1 and tier 2 for U-Verse. And it's actually 95% of customers are not tech savvy so they call in for every single issue including a Wi-Fi password. Tier 1 technical support is basically a power cycle then transfer to tier 2 if the issue is still happening. Tier 2 does ALL the REAL technical support. Tier 1 is just a filter, which can't even do that correctly most of the time.
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Mattix724 said:
I know how technical support goes... I did both tier 1 and tier 2 for U-Verse. And it's actually 95% of customers are not tech savvy so they call in for every single issue including a Wi-Fi password. Tier 1 technical support is basically a power cycle then transfer to tier 2 if the issue is still happening. Tier 2 does ALL the REAL technical support. Tier 1 is just a filter, which can't even do that correctly most of the time.
Sent from my SPH-D710 using xda premium
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Fios is not that way. I know time Warner is the way you are describing.
Sent from my SPH-D710 using XDA

FiOS is a fiber optic network similar to U-verse in the sense that you support IPTV, HSIA, and CVoIP.
I know how an ONT works, unless there is a major issue that requires a technician to physically repair the line... it is a simple toggle or reboot of the CPE.
Sent from my SPH-D710 using xda premium

Yes, sprint does suck, I've known more than any sprint tech or rep and they don't generally fix anything, water damage??? Seriously? Who cares if it's been water damaged, doesn't mean the phone won't work, that's why they have quality control refurb people... Yeah, I'm on sprint and I hate every day of it but ALL cell phone providers suck major ass and have you by the balls... I've been paying for 4g for over two years and have NEVER seen it and probably never will until my contract is up, again... Truth be told by the time I and the other 75% of America do see 4g from sprint, they'll put a cap on it and stop unlimited... If I were you and you don't like sprint, just keep going up through the chain and tell people strait up what's going on. If that's a no go, just change your prl and roam constantly until you get that "letter" in the mail... One rant to another, good luck...
Sent from my SPH-L710 using xda app-developers app

Learned a hard lesson

Thought my NFC chip failed on me, cm10/codename/stock rooted all wouldn't let me use NFC. Took my phone to Sprint local store, dropped it off and 2 hours later was told I need to go TEP route and was provided a tiny business card to contact asurion.
Called sprint later the same night, dude didn't even know what NFC was. Transferred me to a tech that night never answered.
Through xda, a member advised the NFC chip is in the battery. I switched my battery back to stock, and shocker, NFC was again fully functional. Really Sprint? Do you not know your product well enough to know this?
Sent from my SPH-L710 using xda app-developers app

Thats pretty sad on sprints part.

Well also pretty sad you didn't see it on the battery.
Sent from my SPH-L710 using xda app-developers app

And they wonder why their reps have reputation of being extremely incompetent.

The nfc chip is not in the battery. That would imply that every phone is capable of nfc with the correct battery. The nfc chip is in the phone, however, in order for it to work, it needs the antenna which is rather too large to put in the phone, takes up too much surface space. Thus, they use the battery as the location for this nfc antenna.
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There are a lot of "techs" who know absolutely nothing about how the phones actually work. They were just taught how to repair them by the book and don't actually think outside of the box.

THEY SELL THE PHONE AND DON'T KNOW WHAT NFC IS?! WHAT A JOKE. Why do they hire these incompetent tech support people that know nothing of phones?

Sunsparc said:
There are a lot of "techs" who know absolutely nothing about how the phones actually work. They were just taught how to repair them by the book and don't actually think outside of the box.
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yet those of us that actually know about this kinda stuff can't seem to get hired? Well I speak for myself anyway....
Sent from my ASUS Transformer Pad TF300T

This wouldnt even be an asurion claim in the first place....did the phone have obvious signs of physical damage?
Where you at a corp store or authorized retailer?
My techs are frigging awesome....but there are limitations to what they are allowed to do, and only as good as the training they receive.
donovanx3 said:
THEY SELL THE PHONE AND DON'T KNOW WHAT NFC IS?! WHAT A JOKE. Why do they hire these incompetent tech support people that know nothing of phones?
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Techs do not sell phones...or anything for that matter. They make repairs.
More and more its my belief that carriers are going the route of phone swaps though...and sending the phones somewhere in bulk to be refurbed. In the long run I could see how that would be cheaper.
Hearing NFC is still in the battery is news to me as well. I was of the understanding that after the skyrocket samsung moved everything to the back cover...go figure.
And I spend hours with this stuff lol
Sent from my SPH-L710 using xda app-developers app

00mred00 said:
This wouldnt even be an asurion claim in the first place....did the phone have obvious signs of physical damage?
Where you at a corp store or authorized retailer?
My techs are frigging awesome....but there are limitations to what they are allowed to do, and only as good as the training they receive.
Techs do not sell phones...or anything for that matter. They make repairs.
More and more its my belief that carriers are going the route of phone swaps though...and sending the phones somewhere in bulk to be refurbed. In the long run I could see how that would be cheaper.
Hearing NFC is still in the battery is news to me as well. I was of the understanding that after the skyrocket samsung moved everything to the back cover...go figure.
And I spend hours with this stuff lol
Sent from my SPH-L710 using xda app-developers app
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Click to collapse
Nope, only had it one week and is in perfect condition. And it was a corporate store, i dont go to retailers. I checked the stock battery and it does say near field communication enabled on it. So again, battery may not be where the chip resides but it does enable the feature if the battery allows it to.
The tech was one thing, all he did was wipe my phone and then reboot it. Worse was the phone rep that didn't even know what NFC was until I described it (he was still wary about it through the call saying 'try that option again, not even knowing how I was trying it out).
Sent from my SPH-L710 using xda app-developers app

dante32278 said:
Nope, only had it one week and is in perfect condition. I checked the stock battery and it does say near field communication enabled on it. So again, battery may not be where the chip resides but it does enable the feature if the battery allows it to. The tech was one thing, all he did was wipe my phone and then reboot it. Worse was the phone rep that didn't even know what NFC was until I described it (he was still wary about it through the call saying 'try that option again, not even knowing how I was trying it out).
Sent from my SPH-L710 using xda app-developers app
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Ohhhhhh ok you CALLED tech support...my bad. I thought you took the phone in to a repair center. Sounds lume you did both? I know there isnt much out yet on the S3..pretty sure tear down info isnt even out there yet.
It still throws me off that someone would tell you to use insurance in a store. Within 14 days they typically swap out the phone with a new one. After 14 days they should have just ordered a new one.
1. From what I have heard call center stuff is farmed out. I hate that.
2. Seems kind of silly to me to expect resolution to a hardware issue over a phone call (just in general, not directed at you)
And yeah after reading a few articles It sucks to find that since my galaxy note on att I have been misinformed...the chip itself still resides in the battery and the antenna is on the back cover I guess
Sent from my SPH-L710 using xda app-developers app

dante32278 said:
Nope, only had it one week and is in perfect condition. And it was a corporate store, i dont go to retailers. I checked the stock battery and it does say near field communication enabled on it. So again, battery may not be where the chip resides but it does enable the feature if the battery allows it to.
The tech was one thing, all he did was wipe my phone and then reboot it. Worse was the phone rep that didn't even know what NFC was until I described it (he was still wary about it through the call saying 'try that option again, not even knowing how I was trying it out).
Sent from my SPH-L710 using xda app-developers app
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Its Sprint employees like that that make the good ones have a bad name. I have been a Sprint employee (Store manager @ Preferred Retailer ASC) for over 3 years. I have watched other locations in my region fall by the wayside and have been nearly shocked in every way imaginable from some of the "help" or "suggestions" i have heard. I can say from an employee whos store location has managed a 90% CSAT average for over two years that not all are as "smart" as the one you encountered. I am sure you are aware of that but it truly upsets me to hear of some wannabe, fake technician simply trying to pass the buck with the "good ol' hard reset will fix ANYTHING" option......k done with my rant....thanks for listening.

00mred00 said:
Ohhhhhh ok you CALLED tech support...my bad. I thought you took the phone in to a repair center. Sounds lume you did both? I know there isnt much out yet on the S3..pretty sure tear down info isnt even out there yet.
It still throws me off that someone would tell you to use insurance in a store. Within 14 days they typically swap out the phone with a new one. After 14 days they should have just ordered a new one.
1. From what I have heard call center stuff is farmed out. I hate that.
2. Seems kind of silly to me to expect resolution to a hardware issue over a phone call (just in general, not directed at you)
And yeah after reading a few articles It sucks to find that since my galaxy note on att I have been misinformed...the chip itself still resides in the battery and the antenna is on the back cover I guess
Sent from my SPH-L710 using xda app-developers app
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Click to collapse
I did both, during the day at work I brought my phone into a retail store and left it there for 2 hours. Later that night, I called in and received the "huh" service. To sprints credit, they were very helpful an my epic touch phone issues. But I was also shocked that the guy at the store suggested asurion instead of ordering me a new phone, seeing as mine was only a week old with no damage signs.
Sent from my SPH-L710 using xda app-developers app

00mred00 said:
Ohhhhhh ok you CALLED tech support...my bad. I thought you took the phone in to a repair center. Sounds lume you did both? I know there isnt much out yet on the S3..pretty sure tear down info isnt even out there yet.
It still throws me off that someone would tell you to use insurance in a store. Within 14 days they typically swap out the phone with a new one. After 14 days they should have just ordered a new one.
1. From what I have heard call center stuff is farmed out. I hate that.
2. Seems kind of silly to me to expect resolution to a hardware issue over a phone call (just in general, not directed at you)
And yeah after reading a few articles It sucks to find that since my galaxy note on att I have been misinformed...the chip itself still resides in the battery and the antenna is on the back cover I guess
Sent from my SPH-L710 using xda app-developers app
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So, does that mean we are forced to buy actual Samsung batteries for our phones if we want to use NFC?
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Dalmus said:
So, does that mean we are forced to buy actual Samsung batteries for our phones if we want to use NFC?
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No, just check that they are NFC enabled. I returned the one I was using and ordered a new 3rd party that will work.
Sent from my Nexus 7 using xda app-developers app

peanut1596 said:
yet those of us that actually know about this kinda stuff can't seem to get hired? Well I speak for myself anyway....
Sent from my ASUS Transformer Pad TF300T
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I feel like those of us who are good enough with cell phones probably make some stores feel like we are overqualified. Better to pretend we are herp durp until after we are hired as sales reps
Sent from my SPH-L710 using Tapatalk 2

More loveliness for this topic.
So I ordered a replacement phone as sprint suggested the night I posted this. After I found how to fix the issue, I called sprint and a rep told me "just send the new phone back and you will be ok, they will accept the phone and you wont be charged."
Received phone, returned it in the postage paid envelope.
Last friday (2 days ago), I dropped the same original phone and the screen shattered. I placed a claim with asurion and was advised due to having 3 claims in a year they are cutting me off (dropped my, epic touch aniut 2 months before getting this one). Now asurion has 300 from me, I am getting my replacement tomorrow, but they do not want to invalidate my prior claim. The guy on the phone said they have to honor all claims and sent me to a sups voicemail. I call sprint and tell them this was a result of bad advice from their store and call center and am advised to call Asurion again. Wow. Wtf.
Sent from my SPH-L710 using xda app-developers app

Funny thing was I also reverted back to stock for the rep before I gave the phone (stock rooted). Regardless, if our a tech and should know about your phones, wouldn't step one be check the battery to see if it says NFC enabled? I could see if you can't get it to work after that, but...you're a tech. Doesn't help that the guy I talked to on the phone didn't even know what NFC was.
Sent from my SPH-L710 using xda app-developers app

Probly true....and I know a thing or two about fixing things....but before u just use easy out to call insurance wouldn't a better customer service aspect be "i don't know, check around as I am not familiar with the issue" or "i called Samsung and the said..." as opposed to "dunno, get a new phone"?
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Lost epic touch in Beaverton Oregon

Figured this might be a long shot but lost my phone at a target in Beaverton Oregon. Any xda members out there in that area that might of found it?
Epic touch 4g extended battery with case all black rocking the Blue Kuben Rom.

griffen97023 said:
Figured this might be a long shot but lost my phone at a target in Beaverton Oregon. Any xda members out there in that area that might of found it?
Epic touch 4g extended battery with case all black rocking the Blue Kuben Rom.
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That sucks man! But there are a few Targets in the Beaverton area. Was it the one off Farmington down the way from Fred Meyer?
Did you check with customer service? Where in the Target do you last remember having it?

edufur said:
That sucks man! But there are a few Targets in the Beaverton area. Was it the one off Farmington down the way from Fred Meyer?
Did you check with customer service? Where in the Target do you last remember having it?
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cs said no one turned it in, turned on family locator from sprint no luck, Target on Beaverton Hillside by 217, Tried plan b off market no luck, lost it Sunday night

Have you checked craigslist?
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---------- Post added at 09:01 PM ---------- Previous post was at 08:56 PM ----------
Though it has probably been sold by now. Report it stolen to sprint so that it can't be activated. Then check craigslist. A lot of people sell stolen stuff of there. If you find it, call the police and tell them you will pretend to buy it and they should ambush the guy
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I found it but ended up turning it in for in store credit towards a new phone, sorry mate. I'm just kidding. I've never heard of Beaverton, OR. I had enough with Methford (Medford), OR.

That's really funny. I'm in Texas and I have the epic 4g touch with Kuan romantic and extended battery which I'm actually selling
Sent from my GT-I9300 using xda premium

Censura_Umbra said:
Have you checked craigslist?
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---------- Post added at 09:01 PM ---------- Previous post was at 08:56 PM ----------
Though it has probably been sold by now. Report it stolen to sprint so that it can't be activated. Then check craigslist. A lot of people sell stolen stuff of there. If you find it, call the police and tell them you will pretend to buy it and they should ambush the guy
Sent from my SPH-D710 using xda premium
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reported it stolen the next day, been checking Craigslist every day, checked out locale pawn shops as well however they do not deal with sprint phones they say because its to hard for them not to get ripped off. I believe it is gone forever.

You try installing plan B from the market
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HAHAAAA thx for the free phone bro!

Bummer man. If I hear of a cheap phone down here in methford I'll post it. On a non related note, I love this phone. Dropped mine in a toilet last night...didn't even turn it off or anything and its working perfectly lol. I got lucky.
Sent from my SPH-D710 using XDA

Wait why can't Sprint locater work? Call customer service if you haven't already done so and ask them to do that for you. It should work man.
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t4d73 said:
Wait why can't Sprint locater work? Call customer service if you haven't already done so and ask them to do that for you. It should work man.
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Click to collapse
If the phone is turned off, there is no way to find it. Either its been sold and flashed to something else or the battery is dead or pulled.
Sent from my SPH-D710 using xda app-developers app

Ill be honest if I ever found a phone ( worth keeping s2 s3 ) I would keep it , keep it off , pull battery , put away for couple months , let any heat cool down then sell and I would check see if its rooted if so I would unroot , master reset , reset binary then follow the above steps
Depending on phone easy $125-300 depending on phone and condition
But sorry for you loss , be more anal with your phones lol
Sent from my Samsung Galaxy s3

bluedevils2003 said:
Ill be honest if I ever found a phone ( worth keeping s2 s3 ) I would keep it , keep it off , pull battery , put away for couple months , let any heat cool down then sell and I would check see if its rooted if so I would unroot , master reset , reset binary then follow the above steps
Depending on phone easy $125-300 depending on phone and condition
But sorry for you loss , be more anal with your phones lol
Sent from my Samsung Galaxy s3
Click to expand...
Click to collapse
Or you could not be an a** hole and return it and possibly get a reward. I have had my phone stolen in a robbery and I have lost my phones before. Obviously you have never lost a phone because you seem to not know what it's like to lose such a valuable and important thing.When I got robbed, I felt so violated that they had my phone. I have had one person return my phone to me and gave them $100 for it and thanked them a million times. You are the reason people have to take such crazy measures for protecting their sh*t.

bluedevils2003 said:
Ill be honest if I ever found a phone ( worth keeping s2 s3 ) I would keep it , keep it off , pull battery , put away for couple months , let any heat cool down then sell and I would check see if its rooted if so I would unroot , master reset , reset binary then follow the above steps
Depending on phone easy $125-300 depending on phone and condition
But sorry for you loss , be more anal with your phones lol
Sent from my Samsung Galaxy s3
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Click to collapse
people wont admit it but this is probably what the majority of us would do, myself included

Umm when I play professional trumpet and my trumpet costs 4500 my s3 and s2 is with me me as well lookin at about 5000 5500 total I have one me during rehearsals or gigs and ive never lost anything 1.im super anal with everything I own even cheap stuff for example my trumpet say I go into burger king I wont leave it in the car I take It in with me I always have my stuff near by where I have a eye on it but as far as being a a hole ive returned plenty of things ive found , cash , ring , a kids backpack and theres plenty of other things ive returned and personally seen get tossed after two weeks to a month of a store holding it so why let a store toss it when I can make a fast dollar on it
Im mean at least its still being used
Sent from my Samsung Galaxy s3

It isn't hard (especially for us) to get into a phone and find out the owner's address and contact info. If I was cold hearted I would have done the same thing as previously stated. Although I would much rather give it back. Unless its an iPhone. Then I'll sell it, buy a nexus, and return THAT to them.
Also, if you have sprint insurance you just pay $100 and you get another one.
Still curiously how you lost a phone in target. Did you set it down on a shelf or something??
Sent from my Nexus 7 using xda app-developers app

bluedevils2003 said:
Umm when I play professional trumpet and my trumpet costs 4500 my s3 and s2 is with me me as well lookin at about 5000 5500 total I have one me during rehearsals or gigs and ive never lost anything 1.im super anal with everything I own even cheap stuff for example my trumpet say I go into burger king I wont leave it in the car I take It in with me I always have my stuff near by where I have a eye on it but as far as being a a hole ive returned plenty of things ive found , cash , ring , a kids backpack and theres plenty of other things ive returned and personally seen get tossed after two weeks to a month of a store holding it so why let a store toss it when I can make a fast dollar on it
Im mean at least its still being used
Sent from my Samsung Galaxy s3
Click to expand...
Click to collapse
What kinda of lame excuse is that? Who would "toss" their phone after losing it and then having it returned? Especially if it was a S2? A phone is a very personal item for most ppl. Contains photos, contacts, text msgs, etc... At very least, losing a phone is a huge inconvenience. For most people, it's a sickly feeling know someone else has your personal details in their hands.
The fact of the matter is, if you find someone's phone and don't make any attempt to return it, you're a heartless asshole. And what for? To make a quick buck? Apparently your integrity is only worth a few bucks. Just call a spade a spade. If you're a heartless asshole and you're ok with it, then just say, I'm a heartless asshole. Don't try and masquerade your assholeness with some lame excuse about making sure the loss item is "still being used." That's just bull**** and you, as well as everyone else knows it.

Censura_Umbra said:
Although I would much rather give it back. Unless its an iPhone. Then I'll sell it, buy a nexus, and return THAT to them.
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
This!! Lol
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CoppertoneSPF15 said:
What kinda of lame excuse is that? Who would "toss" their phone after losing it and then having it returned? Especially if it was a S2? A phone is a very personal item for most ppl. Contains photos, contacts, text msgs, etc... At very least, losing a phone is a huge inconvenience. For most people, it's a sickly feeling know someone else has your personal details in their hands.
The fact of the matter is, if you find someone's phone and don't make any attempt to return it, you're a heartless asshole. And what for? To make a quick buck? Apparently your integrity is only worth a few bucks. Just call a spade a spade. If you're a heartless asshole and you're ok with it, then just say, I'm a heartless asshole. Don't try and masquerade your assholeness with some lame excuse about making sure the loss item is "still being used." That's just bull**** and you, as well as everyone else knows it.
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I think he was saying that when a good person turns in lost items to customer service they can only hold those items legally for a certain period of time. Then they legally own that item if it is not claimed.
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