Develop Bugs

OEM battery available through t-mobile tech support!?

i see that there's a thread for the oem charger kit, but not for the battery itself. so anyway, i just called tmo tech support and told them that i have been having very inconsistent battery life. say today i unplugged after reaching 100%, then 6-7hrs later after waking up-i only have 69% left. it's been happening every other day now, and i purposely exit all active apps and clear the ram before unplugging, but still the same problem.
anyway, tmo is sending me a new battery for the sgs2 for free because i am still under the 90 battery warranty period. i do have to pay $11.99 for ups express shipping though, $7.99 for usps. AND i get to keep the current battery as well, so not bad for $11.99 and a new battery.
also, i'm on 2.3.6, rooted with some bloats removed/freezed, stock rom, with juice defender running, email sync is only at 4hrs. anybody have any idea on why my phone is acting like this? i know i'm not the only one with the problem, but any tips or comments are welcome. TIA.
i've checked tmo's website, but couldn't find the battery for sale, so this is fyi only.

Tmo does this when you call about the battery for just about every phone they sell. They're pretty good about sending of replacements.
Sent from my SGH-T989

will they do it if i bought the phone from sam's club? i want a spare oem battery. found a guy selling on ebay for $22 but don't know if it's legit. he sold like 50 already.

I pulled the trigger and bought this:
http://www.amazon.com/GTMax-Standar...PC/ref=sr_1_15?ie=UTF8&qid=1325813942&sr=8-15

tzbigworm said:
I pulled the trigger and bought this:
http://www.amazon.com/GTMax-Standar...PC/ref=sr_1_15?ie=UTF8&qid=1325813942&sr=8-15
Click to expand...
Click to collapse
That is exactly what I ordered. I have that same brand for my G2. It’s STILL working fine for over a year now. The charging holder is very convenient.

MMakoto said:
i see that there's a thread for the oem charger kit, but not for the battery itself. so anyway, i just called tmo tech support and told them that i have been having very inconsistent battery life. say today i unplugged after reaching 100%, then 6-7hrs later after waking up-i only have 69% left. it's been happening every other day now, and i purposely exit all active apps and clear the ram before unplugging, but still the same problem.
anyway, tmo is sending me a new battery for the sgs2 for free because i am still under the 90 battery warranty period. i do have to pay $11.99 for ups express shipping though, $7.99 for usps. AND i get to keep the current battery as well, so not bad for $11.99 and a new battery.
also, i'm on 2.3.6, rooted with some bloats removed/freezed, stock rom, with juice defender running, email sync is only at 4hrs. anybody have any idea on why my phone is acting like this? i know i'm not the only one with the problem, but any tips or comments are welcome. TIA.
i've checked tmo's website, but couldn't find the battery for sale, so this is fyi only.
Click to expand...
Click to collapse
Cool, Thanks. I never had to do this and I bought a galaxy s2 yesterday and I called tmo to get the battery, and they are shipping me a new one. But I couldnt get it overnight, but I'm only getting charged $5. I was about to buy an OEM one for $50 at a store in NYC... Nice...

how long does it take to receive the battery from tmobile? they told me like a week... they said there was no way to expedite it out to me....

Radsolutionz said:
how long does it take to receive the battery from tmobile? they told me like a week... they said there was no way to expedite it out to me....
Click to expand...
Click to collapse
It usually just takes a few days.
Sent from my SGH-T989

i hope i get mine by tuesday

So is the GTMax just as good as the OEM batt? The GTMax is so much cheaper than the OEM.
Sent from my SGH-T989 using XDA App

cOvertKEEN said:
So is the GTMax just as good as the OEM batt? The GTMax is so much cheaper than the OEM.
Sent from my SGH-T989 using XDA App
Click to expand...
Click to collapse
Nope
Sent from my SGH-T989

How does the battery compare to an original? I'd it even a decent backup battery?
androidtoy09 said:
That is exactly what I ordered. I have that same brand for my G2. It’s STILL working fine for over a year now. The charging holder is very convenient.
Click to expand...
Click to collapse
Sent from my SGH-T989 using xda premium

83fb said:
How does the battery compare to an original? I'd it even a decent backup battery?
Sent from my SGH-T989 using xda premium
Click to expand...
Click to collapse
The battery works just fine. Not a single problem and it lasts just about the same as the OEM battery if not better (maybe I’m just a lucky one) I have absolutely no issue with it beside it being labeled aftermarket I alternate it daily with my OEM to help prolong both.
IMHO, everyone should have at least one spare/backup battery for his/her phone.

I called them several times and none of the reps was willing to give me a free battery.
I told them about bad/inconsistent battery life. They told me I needed to call from a separate phone so they check my battery or something on my phone. They also said there would be a $20 service fee even if im under my 90 warranty period...
They also told me to just go back to the store and get a replacement phone...but no car so that's a no go.
So what EXACTLY do you guys say to get the free battery?! or did they just change the rules on that.

asianxtreme said:
I called them several times and none of the reps was willing to give me a free battery.
I told them about bad/inconsistent battery life. They told me I needed to call from a separate phone so they check my battery or something on my phone. They also said there would be a $20 service fee even if im under my 90 warranty period...
They also told me to just go back to the store and get a replacement phone...but no car so that's a no go.
So what EXACTLY do you guys say to get the free battery?! or did they just change the rules on that.
Click to expand...
Click to collapse
If you're within the 14 day period they will make you exchange the device. If you call asking for a "free" anything they're gonna deny you.
#1 always say you're calling from a different phone, even if you're not.
#2 always be courteous, appear to be calm yet bothered.
#3 keep reiterating how "unacceptable" the battery life is.
#4 anything posted here like this thread is YMMV and may not always work for every call for every caller.

Muff Burner said:
If you're within the 14 day period they will make you exchange the device. If you call asking for a "free" anything they're gonna deny you.
#1 always say you're calling from a different phone, even if you're not.
#2 always be courteous, appear to be calm yet bothered.
#3 keep reiterating how "unacceptable" the battery life is.
#4 anything posted here like this thread is YMMV and may not always work for every call for every caller.
Click to expand...
Click to collapse
I work for a certain company and I find this amusing...
I can tell you, you're doing it wrong.

chrischoi said:
I work for a certain company and I find this amusing...
I can tell you, you're doing it wrong.
Click to expand...
Click to collapse
Tell us how to do it right?
Couldn't help but ask. PM would be nice if you don't want to post publicly

Just like my signature says... I'm not speaking on behalf of anyone or tricking anyone... These are my personal opinions.
Muff Burner said:
If you're within the 14 day period they will make you exchange the device.
Click to expand...
Click to collapse
This is 100% true.
Muff Burner said:
If you call asking for a "free" anything they're gonna deny you.
Click to expand...
Click to collapse
You won't get denied. It depends on the reason. If it's past the 14 days and it's a legitimate battery issue... you "kind of" get a free battery... Above post stating USPS and UPS is what you will be responsible for. The correct thing to do is they will have to at least on a minimum do a full reset. If it's still having the issue go back and they can more than likely just put the battery order through for you. Some reps may even do the battery as the first step. Depends on who you get.
Muff Burner said:
#1 always say you're calling from a different phone, even if you're not.
Click to expand...
Click to collapse
You could get away with it. They may ask you to do a hard reset. I recommend taking the time and just visiting the store. Store reps are easier to deal with.
I personally am anyway.
Muff Burner said:
#2 always be courteous, appear to be calm yet bothered.
Click to expand...
Click to collapse
This can be read like a book. Being polite will get you further. Stay calm. It's not Care or the Reps fault you may have received a faulty battery. I'm sure most of "us" as in Smart Phone users know that battery life was never that great. The more you use it the faster it dies. You "know" what you got yourself into. Don't yell at them because the phone doesn't have the battery life of a Samsung T139.
Muff Burner said:
#3 keep reiterating how "unacceptable" the battery life is.
Click to expand...
Click to collapse
This really gets annoying. See above. You know what you got yourself into. If you are legitimately having issues... yes. It is unacceptable... But just because you want a spare. You may be caught and denied. The reps are here to keep you as a customer and keep you satisfied. Don't try to be deceiving... it's counter productive.
Muff Burner said:
#4 anything posted here like this thread is YMMV and may not always work for every call for every caller.
Click to expand...
Click to collapse
It really depends on who you talk to and how knowledgeable they are. It's not some mathematical system that you keep repeating the word unacceptable and appear to be bothered that you get a battery.
So there is no right way. The best thing is just be honest. It's really if you need it or not and who you talk to.
After 14 days... if you are having issues, just go to the store. Bad battery? Just let the rep know. They should be able to figure it out. You'll be responsible for shipping.

Thanks for the protips.

I agree with chrischoi (weren't you on the amaze?)
The best way is to be friendly, every rep has to go through a protocol to troubleshoot the device, after checking off what needs to be done, they are then allowed to offer what can be done. But during all the wait, it doesn't hurt to be energetic and make small talk. Imagine this is their job and they have to deal with assholes all day, so it would be nice if you are nice to them. They are more than willing to send you replacement accessories, if you put them in a good mood.
1. You can say you spoke to a rep and they told you that accessories are under warranty, and you can just ask how does that work? "Do i send back my old battery etc"
2. Try to direct it more as a battery problem not a phone problem.
"i tested my phone with my sister/friends battery and hers definitely last longer, whereas my battery dies quickly in her phone."
3. Might as well request for a charger.
"could it be my charger, or cable? Do you think it might have fried the battery by being faulty? Am i able to replace that also?" "i heard having a bad charger will eventually kill the phone"
Sent from my SGH-T989 using xda premium

Freaking Asurion...

So last week on Monday morning i cracked my HTC Sensation screen while
getting out from my car as it was on my lap and i completely forgot about it.
I have done this before and not a single scratch, but this time i guess it just
fell at the wrong spot. What ever all good, that's why i have insurance right?
So i go and file a claim with Asurion for them to just tell me that there is no
available Sensation phones and that they can just replace it with the SG2.
Sure why not i said, might as well get a new different phone to play around
with. So they shipped it out on Monday telling me that by Tuesday it should
be there... Nope came on Wednesday.(Most likely Fedex problem...). So like
a little child i'm all excited and start ripping apart the box to get my phone .
I open it up and start looking at all the peaces and realize right off the bat
that their is no freaking battery. How the hell am i supposed to turn this thing
on with no battery. Even tried to just put in the usb charger but it just vibrates.
(probably meaning that there is no freaking battery). So i'm completely pissed
of at this point and am about to start raging. I call up Asurion customer service
to tell them what happened. (One thing is, Asurion got some really nice
customer service people right in america i mean it was just like talking to
a friend and they where really nice and just flat out nice lol. All 6 people that i
called!. VERY GOOD CUSTOMER SERVICE!!!) So they tell me that i can go into
my local store and just buy a battery and they will refund me $39.99. So i hang
up and goto the store to find out they are selling that battery for 49.99. So i
call Asurion back again to tell them this and they said they will ONLY be able to
refund me $39.99 and what ever else is upto me. I tell them forget it and ship
me a new battery. The lady tells me that they don't ship battery's by fedex
but by regular mail, and that i wont get my battery until 5-7 days... So i was
kind of pissed and ended up speaking to a super visor and apparently his super
visor and nothing can be done about this. What ever i said just freaking send
it and get this over with. SO figure it like this. They say 5-7 business days for
the package to arrive by regular mail. Regular mail has a 6 day business work
week Monday-Saturday. Today is now Thursday so that would mean that this
was the last day that it should have came on. To my surprise i get home a few
hours ago and there is no freaking battery in the mailbox.... GRRRRR
Back to calling Asurion. Again i tell them the problem and again they tell me that
they will send me another battery by regular mail. Now i wasn't having any of
this. I have 14 days to return my old phone. Now i am on day 8 of this 14 day
return policy. What the hell am i going to do? They told me they can contact
t-mobile and tell them the problem and not to expect the package for 30 days.
I told them NO because i cant even use the damn phone so it doesn't matter.
( I was ling cause i'm using it right now lol). I started screaming at this poor
lady and then just asked for a super visor again. After about 20minutes of being
on hold 4 times, she comes back on the line and says that they have come to
a solution.
The solution:
They are going to send me a package with a new phone WITH BATTERY and
send it via fedex so i can get it tomorrow. They have a very strict policy
on shipping anything other then phones via fedex express.
I just now have to send back 2 phones...
This is what i have been going thru for the past 8 days..
I hope it comes in tomorrow with a battery and i also hope that the battery that
they sent in via regular mail also come sin so that i can now have a spare battery.
So that is my Asurion ordeal for the past week and a half.
Fun times ehh.

Wow! Hope it all comes together for ya from here on out

Yea, thanks a lot. I really hope it comes in tomorrow with everything functioning and intact.

they are sapose to send a new phone in sealed box when replacing your phone with a different phone. Thats weird they would do that either somebody messed up or they have some bull$**T new policies. I don't know seems like T-mobile and what not was real cool when they were about to merge but now they got real greedy.

tdizzle404 said:
they are sapose to send a new phone in sealed box when replacing your phone with a different phone. Thats weird they would do that either somebody messed up or they have some bull$**T new policies. I don't know seems like T-mobile and what not was real cool when they were about to merge but now they got real greedy.
Click to expand...
Click to collapse
T-mobile except for the $5.99 or $7.99 insurance added on your plan has nothing else to do with asurion.
Sent from my SGH-T989 using xda premium

Killbynature said:
T-mobile except for the $5.99 or $7.99 insurance added on your plan has nothing else to do with asurion.
Sent from my SGH-T989 using xda premium
Click to expand...
Click to collapse
Yep, same thing Asurion and T-mobile told me. They are both different company's that don't have to much to do with each other other then insurance. When i send back the phone's they get sent to T-mobile and not Asurion. At least that's what Asurion told me. Also i didn't get it in a sealed box. It was sent in some cheap ass regular white box.. Meh

If u need a battery real fast you can go to your local Verizon store now and get the Samsung 2100mah Galaxy Nexus Extended battery for 24.99 (currently 50% off 49.99). I just bought mine yesterday and it fits perfectly. Our stock battery is 1850mah. Call before you go because some stores are sold out.

grenademasta said:
If u need a battery real fast you can go to your local Verizon store now and get the Samsung 2100mah Galaxy Nexus Extended battery for 24.99 (currently 50% off 49.99). I just bought mine yesterday and it fits perfectly. Our stock battery is 1850mah. Call before you go because some stores are sold out.
Click to expand...
Click to collapse
Thanks for the tip. I love my Sensation but the battery life is just HORRIBLE. I mean it was so bad that only making a few phone calls and checking xda for 30minutes tops during work, i'd be at like 15-10% by 5pm after a full work day. Hope the sg2 handles battery life much better.

They send me vibrant with no memory card in it ; result there was no avatar movie. Which pissed me alot.
Sent from my SGH-T989 using XDA App

You'll find the Sensation forums a damn Godsend compared to the Galaxy S2. Unbelievable support and really nice people there. But phone is better than Sensation that's for sure. You'll love it. Good luck
Sent from my SGH-T989 using XDA App

bikrame said:
They send me vibrant with no memory card in it ; result there was no avatar movie. Which pissed me alot.
Sent from my SGH-T989 using XDA App
Click to expand...
Click to collapse
Eh, memory cards are separate. I am not surprised they didn't send one.

bikrame said:
They send me vibrant with no memory card in it ; result there was no avatar movie. Which pissed me alot.
Sent from my SGH-T989 using XDA App
Click to expand...
Click to collapse
It pissed you off that they didn't send you a crappy 2GB SD card with a ho-hum movie on it?
nexicon said:
You'll find the Sensation forums a damn Godsend compared to the Galaxy S2. Unbelievable support and really nice people there. But phone is better than Sensation that's for sure. You'll love it. Good luck
Sent from my SGH-T989 using XDA App
Click to expand...
Click to collapse
Sadly, After having had my GSII past the 14 day return window, I'm kinda wanting my Sensation back. The T989's only advantage is the 16GB onboard memory and 256MB more RAM.
Factor in that Sensation has several ICS ROMs and we have none and there are non on the horizon, I'd rather go with the Sensation, even though I had a ton of issues with my 4 that i went through. The T989 just doesn't impress me enough to justify the cost over upgrading from the Sensation. The only thing keeping me from selling the GSII and getting another Sensation is the crap luck i had with them.

You could of just got the galaxy nexus extended battery for 25.99+tax from the Verizon store.
Sent from my SGH-T989 using xda premium

[VZW] Anybody selling their stock battery?

I know a couple people picked up those extended batteries when they were on sale from verizon (or maybe still on sale?), if anyone is selling their original stock non extended battery please feel free to give me a PM.

Sorry, I'm keeping my stock battery as a spare for days when I'll be using my phone a lot and won't be able to charge anywhere. I'm sure most other people will do the same since it's pretty nice to have a spare battery sometimes. I keep mine charged and stored in my car.
Also, I'm pretty sure you can still get the extended batteries from Verizon for $25. They've never really went off "sale" since the Nexus launched. I would definitely recommend picking one up for that price even though the difference is negligible (in both charge and size).

I work 3rd shift & am at work now. If you read this before I get a chance to PM you, send me a pm with what you think is a fair price. I will answer as soon as I can.
Sent from my Galaxy Nexus using xda premium

Battery

My battery spins like a top on a flat surface, this means I need a new one, right? I have the insurance on the phone.
Probably has something to do with my phone draining 50% in under 3 hours.

agentfazexx said:
My battery spins like a top on a flat surface, this means I need a new one, right? I have the insurance on the phone.
Probably has something to do with my phone draining 50% in under 3 hours.
Click to expand...
Click to collapse
Yes it means you need a new one. If its less than a year old you can go to sprint and they can replace it.
Sent from my SPH-D710 using xda premium

g_ding84 said:
Yes it means you need a new one. If its less than a year old you can go to sprint and they can replace it.
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
Well I have the insurance on it so that should cover it.

agentfazexx said:
Well I have the insurance on it so that should cover it.
Click to expand...
Click to collapse
Yes it should
Sent from my SPH-D710 using xda premium

What causes this to happen? Charging too frequently?

I think I remember someone saying something about when the cells heat up too much they implode.
I'm pretty sure charging it too much wouldn't do that, but maybe charging it and playing a game at the same time (or something that heats up the phone alot) would make it happen faster.
Sent from my SPH-D710 using xda app-developers app

agentfazexx said:
What causes this to happen? Charging too frequently?
Click to expand...
Click to collapse
Yes heat, charging and discharge of the battery will cause that issue. Heat being the biggest culprit.
Some tips:
Don't let the battery go dead. Keep it above 10-15%.
Keep the battery temp under 120*F
That will help extend the life and help keeping it from bulging.
Sent from my SPH-D710 using xda premium

g_ding84 said:
Yes heat, charging and discharge of the battery will cause that issue. Heat being the biggest culprit.
Some tips:
Don't let the battery go dead. Keep it above 10-15%.
Keep the battery temp under 120*F
That will help extend the life and help keeping it from bulging.
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
I always keep my battery above 50%...

agentfazexx said:
I always keep my battery above 50%...
Click to expand...
Click to collapse
Yeah but don't over charge it either...its a balancing act.
Sent from my SPH-D710 using xda premium

g_ding84 said:
Yeah but don't over charge it either...its a balancing act.
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
Well I leave it plugged in at night since it's also my alarm clock...

agentfazexx said:
Well I have the insurance on it so that should cover it.
Click to expand...
Click to collapse
As long as you have insurance AND you're still within the first year after activation. After that, you have to buy your own, insurance or not.

agent852 said:
As long as you have insurance AND you're still within the first year after activation. After that, you have to buy your own, insurance or not.
Click to expand...
Click to collapse
Well they did say a couple months ago that they ordered me a new battery, forgot about it until just now. I guess I just need to call them up and say where's my battery.

agent852 said:
As long as you have insurance AND you're still within the first year after activation. After that, you have to buy your own, insurance or not.
Click to expand...
Click to collapse
Samsung replaces the battery under warranty for 18 months from date of purchase. Sprint replaces them for 12 months under warranty, any time under TEP and you can buy 2 Anker replacements with an external charger for about $25 with expedited shipping.
I like to break stuff!

-EViL-KoNCEPTz- said:
Samsung replaces the battery under warranty for 18 months from date of purchase. Sprint replaces them for 12 months under warranty, any time under TEP and you can buy 2 Anker replacements with an external charger for about $25 with expedited shipping.
I like to break stuff!
Click to expand...
Click to collapse
Well they put in the order for my battery so I just have to ask where it is... It's been two months. Honestly forgot about it...lol

agentfazexx said:
Well they put in the order for my battery so I just have to ask where it is... It's been two months. Honestly forgot about it...lol
Click to expand...
Click to collapse
Probably either sitting in a drawer at you local sprint store or riding around in someone elses phone whose battery got pregnant and lazy. Usually doesn't take but a cpl days for them to get one if they're in stock. I ended up ordering a cpl ankers and sending my oem to samsung for replacement
I like to break stuff!

-EViL-KoNCEPTz- said:
Probably either sitting in a drawer at you local sprint store or riding around in someone elses phone whose battery got pregnant and lazy. Usually doesn't take but a cpl days for them to get one if they're in stock. I ended up ordering a cpl ankers and sending my oem to samsung for replacement
I like to break stuff!
Click to expand...
Click to collapse
Well they record this stuff on my account right? I guess I'll stop by tomorrow and ask where the battery is.

agentfazexx said:
Well they record this stuff on my account right? I guess I'll stop by tomorrow and ask where the battery is.
Click to expand...
Click to collapse
Most likely if they dont have it they'll just reorder one for you. Unless you end up like I did and no store in driving distance had any and didnt get em for atleast 3 weeks. I gave up and ordered replacements and sent mine to samsung to get a new OEM one. Or you could get lucky and they have one in store and you walk out with one. Best bet is try a repair center instead of just retail and go to a corporate store and not 3rd party/franchise, less hassle at corporate
I like to break stuff!

At our store (we're an Indirect/Preferred Dealer) if you don't pick it up within 14 days after we receive the order, we have to ship it back to the Sprint warehouse. So you'll probably have to get them to order another one for you. I'm not sure how the Corporate stores work.

agent852 said:
At our store (we're an Indirect/Preferred Dealer) if you don't pick it up within 14 days after we receive the order, we have to ship it back to the Sprint warehouse. So you'll probably have to get them to order another one for you. I'm not sure how the Corporate stores work.
Click to expand...
Click to collapse
Well they didn't even call me... Called them today and the guy said he'd check and call back. Never got a call back. Go figure

Where to buy Moto X Battery?

I just Purchased a used Moto X off of Swappa. I love the phone! Unfortunately my battery life is pathetic even compared to my year and a half old iPhone 5. I have tried optimizing all the settings. I saw that there are guides on how to replace the batteries but I have not been able to find where to actually purchase them. Has anybody seem them for sale? OEM if possible.

I have seen them on eBay.
Sent from the Delta Quadrant using XDA Premium

Just checked ebay, and couldn't find one. But here is one: http://www.aliexpress.com/item/2120...ACEMENT-BATTERY-EX34-ORIGINAL/1600863563.html It might take a while to get to you, unless you want to pay a ton for shipping.

Call Motorola. $99 to replace. With their excellent customer service they might do it for free as well?

Its not your battery.
You just need to do some troubleshooting, maybe with peoples help.
I guarantee if you don't, and get another battery and manage to successfully swap them.....you will end up severely disappointed when its no different.
I'd start by taking some time and reading through the hows your battery life thread...then post some gsam screenshots and see if people can help track down your issue.
Trust me....if its as bad as you say, another battery won't help. You'll be throwing money away.
Sent from my N5, N7, Moto X, G Tab 3 or S2.....