Develop Bugs

Random Reboots...

Hey everyone, I looked around and didn't find anyone having my particular problem, but If I put this in the wrong place, or someone has already solved it, just let me know. Don't want to waste your time!
I got my DINC the day they came out in stores...the first one my local store sold in fact. It was working great, but I hated the bloatware and the fact that the Bluetooth stack was not up to date...couldn't connect with a new hands free speaker phone I just bought (Parrot mini-kit slim). I had occasional random reboots, but not too many. Once or twice a week maybe.
So when the unrevoked one-click came out I tried it. Worked great.
Then I started trying ROMs. With everything I've tried I get random reboots...a lot of them. Sometimes it reboots once and works fine for a couple hours. Other times, it will loop until I do a battery pull. When it loops it will sometimes make it all the way to the lock screen, sometimes it will only make it to the boot animation, and sometimes it won't get past the white HTC screen.
I've used a couple different nightly builds of CM6, with and without google apps. I've used Skyraider 1.8 and 1.9 with and without sense. I've tried "touch of photons". Same results and activity on all of them.
Last night I gave up and downgraded to unrooted 2.1 with sense...factory fresh. I reformatted my SD card with the phone, reformatted the phone storage, and I've done factory resets. It still isn't working right.
At this point, I'd be happy to get it back to pre-Unrevoked and just wait for the official OTA Froyo which is supposed to come out soon. Rooting and using a stable rom is fine with me too. I just need a phone that works consistently.
Any ideas? I'm pretty desperate.

sounds like you needed to return it and get a new one since it was doing random reboots from the day you bought it.
have you used any of the hydra kernels to try and OC it, the 1.15 OC would cause mine to reboot. a good stable rom that i tried was JagerRom, 1.7.4 is without sense, and chocolate is with sense. don't try the OTA one because that is for people who updated to the OTA leak and im going to assume you aren't one of thoes people. haha
http://incredibleroms.com/roms/jager/
hope this helps

Thanks Stroupified...
The weird thing is that the reboot issue wasn't that big of a deal before I rooted and started flashing roms. It happened, but not enough to be a problem.
Does the camera and camcorder work on Jager?
Does anyone know if there is something that could have gotten messed up with unrevoked or the roms I tried?
Is there another downgrade method I can use? I just installed the PB31IMG.zip you can find in a few places out there...is there a known reliable source for the downgrade zip?
If I can avoid fighting with Verizon on this I'd like to. I'm obviously outside my 30 days, and I don't want to wait a week or 2 or three or more for a new incredible (if I can convince them to get me one). I'm not even sure warranty or Asurion will do anything with this kind of a problem either...I fear I'm stuck with a $500 reboot roulette machine.

re
i have gone through 4 incredibles.
they all exhibited the same rebooting issues... completely stock with NO installed apps.
I have also tested the phones with 2 different batteries and with different sd cards and no sd cards installed.
I had done factory resets.
I get a ****ty cell connection where i live, -100 to -96 db.
Its looking more like a tower issue..

I also have had a reboot issue. I rooted the phone the day I got it and installed a senseless rom. It worked perfect the 1st day then started into a downward spiral of reboots till it went into a full boot loop. I did a nandroid back up of the original rom. No real issues since. Im still rooted and have only had one random reboot in about a week that I know of. I know the first issue was because of the rom but what causes the random reboots. Is it aloss of signal? Im a noob so Im just trying to get some insight.

Im on #2
I got my 2nd Incredible on Friday. Prior one would just get hotter and hotter (possibly due to signal issues) until it would enter a reboot loop. Hoping # 2 fares better.

johnsquared said:
Thanks Stroupified...
The weird thing is that the reboot issue wasn't that big of a deal before I rooted and started flashing roms. It happened, but not enough to be a problem.
Does the camera and camcorder work on Jager?
Click to expand...
Click to collapse
ya everything works in jager. but from what everyone else is saying it seems like it could be the signal (or lack there of) that's causing the reboots. have you tried the hybrid prl? it uses the verizon and altell towers instead of just the verizon ones. i haven't tried it because im in cali and there aren't any altell towers near me, but if your stuck with the phone you might as well give it a shot if you live in the supported areas. good luck man.
Link to PRL thread:
http://forum.xda-developers.com/showthread.php?t=723829

If you don't have problems with signal don't bother with the hybrid prl... it kills your data speeds because it switches you from Verizon data network to Sprints data in most areas. I know in the Carolinas phones randomly reboot a lot because thats Alltel country and phones don't work properly without the hybrid. But down south its mostly Verizon. Out west Texas/Ok is mostly Alltel.
But man honestly - I have the same issue on custom roms. My stock Sense rom does fine though. Sometimes I'll be on a custom rom typing a text and the keyboard just freezes and its over. lol nandroid time to me - I can't take the reboots but hate not having the features of newer software.

re
i have tried the hybrid prl and it did not help my rebooting issues.
i have also tried switching to the the cdma codec to -b the higher quality compression... with no luck in fixing the reboots.
I have also made sure there was not an issue with an app causing it, i have tested mine with a clean / factory reset with absolutely no apps installed.
I have had 100% good luck with the leaked ota update, the one upped the camera to 720p recording as well as a hand full of other fixes, and not once did my incredible reboot or crash.
I'm pretty confident that htc has fixed this issue for me, once they drop the 2.2 update that everybody seems to be speculating will be released in a handful of weeks.

Thanks for the input everyone, and I'm sorry others are having the same problem.
I went by my local Verizon store (actual Verizon store, not a 3rd part dealer) and told them my phone was rebooting repeatedly. They didn't even touch my phone...I was out of there in 5 minutes with a FedEx 2nd Day Air confirmation number for a new handset. And my wallet is intact also. I'm rarely impressed by Verizon's customer service, but this time...man... Between the new handset and the impending 2.2 update, I hope to be in good shape.

Me Too
johnsquared said:
Thanks for the input everyone, and I'm sorry others are having the same problem.
I went by my local Verizon store (actual Verizon store, not a 3rd part dealer) and told them my phone was rebooting repeatedly. They didn't even touch my phone...I was out of there in 5 minutes with a FedEx 2nd Day Air confirmation number for a new handset. And my wallet is intact also. I'm rarely impressed by Verizon's customer service, but this time...man... Between the new handset and the impending 2.2 update, I hope to be in good shape.
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Click to collapse
Same EXACT thing happened with me and telesales. No scripts, no hard reset, no task killer; NOTHING. Said "my phone gets hot and reboots" and they said (last Thurs), let's get you a replacement overnight so you can try the new one out of the weekend. No muss, no fuss. Got here 10:30AM the next day, and my evil super-heating 4-to-13-reboot-try prone phone is going back.

sprintrjm said:
i have gone through 4 incredibles.
they all exhibited the same rebooting issues... completely stock with NO installed apps.
I have also tested the phones with 2 different batteries and with different sd cards and no sd cards installed.
I had done factory resets.
I get a ****ty cell connection where i live, -100 to -96 db.
Its looking more like a tower issue..
Click to expand...
Click to collapse
I don't believe towers/signal would have any effect on shutting down or booting. Basically once you're on a current PRL, you really shouldn't even have to update it. Unless you're having that poor service deal where an Alltell/Vzw hybrid would benefit you.

Windows Phone 7 auto reboot

Anyone know if this is a general WP7 problem, or if it's just the Trophy doing it? It's getting on my nerves, and I'm wondering who to blame

tiwas said:
Anyone know if this is a general WP7 problem, or if it's just the Trophy doing it? It's getting on my nerves, and I'm wondering who to blame
Click to expand...
Click to collapse
Lol I'm sorry for you.
My device never rebooted itself.
And freezed only once. The only unreliable behaviour I noticed was Marketplace - widely documented problem - and Weather Channel quit working once...
So I have no idea what causes that.
But it may be an app, badly written.

You're probably looking at a hardware problem. This happened to a number of HD2s too. I'd take it back to the store you bought it from, explain the problem, and use your warranty to get a new one.

Well, the reason I'm asking is that there are a lot of people in the Trophy forum reporting this behavior - in addition to me. If it doesn't happen to other devices, it's probably a design flaw, but I'm not taking my phone in until I can back it up

tiwas said:
Well, the reason I'm asking is that there are a lot of people in the Trophy forum reporting this behavior - in addition to me. If it doesn't happen to other devices, it's probably a design flaw, but I'm not taking my phone in until I can back it up
Click to expand...
Click to collapse
What do you need to backup. All your purchases can be re-downloaded for free. Contacts, emails, pictures, videos, etc. can be resynced. That's the beauty of the 'cloud'.

tiwas said:
Anyone know if this is a general WP7 problem, or if it's just the Trophy doing it? It's getting on my nerves, and I'm wondering who to blame
Click to expand...
Click to collapse
My LG optimus 7 rebooted randomly like yours. Now back in repairs, I'll suggest you send it back while it's still under warranty

Mine has rebooted itself a few times and I have a Samsung Focus. Personally I think its a memory management issue. Generally happens after running a lot of apps and the phone hasnt had a reboot in a while.

randude said:
Mine has rebooted itself a few times and I have a Samsung Focus. Personally I think its a memory management issue. Generally happens after running a lot of apps and the phone hasnt had a reboot in a while.
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Click to collapse
WP7 clears any memory aps use after the phone exits a program. And without multitasking, memory is not an issue. It's a hardware issue... usually with the internal processor.

I don't think it's a software flaw either, as a lot of people don't have this problem. Also, there are no programs running in the background, so that clears that issue. I suspect the phone developers have been in a hurry and have just pushed out handsets that are really just beta versions.

My LG Optimus 7 reboots from time to time, too.

My TMOUS HD7 has done this like 3 times in about a month and a half if that makes a difference to anyone. T-Mobile replaced my HD2 when it was doing this and the newer HD2 never did it.

Do you guys have bluetooth enabled? Just hit me yesterday that my problems started when I turned bluetooth on...

My bluetooth is off and I have this problem.

Ok, might be coincidence, but my phone seems to have stopped rebooting after I turned BT off. Not a single one in the last four days

[Q] Getting rid of my dINC, should i get an X or a Fascinate

I've had nothing but bad experiences with every HTC phone i've ever had. From the Touch Pro, to the TP2, to the incredible.
I sent my old INC in and got a new one because it would boot loop for no apparant reason, the only thing i could think of is the 2150maH battery but tried with the stock battery and same thing.
So the first replacement phone i never received because somehow fedex got the shipping address fine, except the wrong city and zip code and they said verizon would have to call and have it changed, which they did, but it never got delivered and returned to sender. so they sent me a 2nd replacement. I got that one. Activated it yesterday morning, and not 4 hours into it, its boot looping again. I've had to factory reset 3 times and activate it twice (not counting the initial activation)
ugh

User error? Ive had all 3, the dinc is the best overall. did you root it and install custom roms?

Refurb?
Was the replacement (or original) DInc refurbished? I've heard nothing good about refurbs.
Are you using an SD card from another device in the DInc? An old SD card?
Is the SD card full or nearly so?
Rooting w/ UnrEVOked?
The 2 DInc's in our family have none of the issues you listed, we have one each of the AMOLED and SLCD. Both have been extensively modified - ROMs, kernels, PRL's, etc etc. Both run the 2150 battery from VZW. Is your 2150 from elsewhere?
Subjective Opinion:
FWIW, the DX is severely limited in what can be modified since it's not fully rooted. Compared to the DInc, essentially all you can really do on the DX is theme variants of the stock ROM. Then there is the small, and seemingly dis-interested group of devs. There just aren't as many devs because there is so little you can actually truly develop for the device.
IDK anything about the Samsung, but a quick look @ the Fascinate forum here on XDA..... the number of ROMs or mods isn't anywhere near what there are for the DInc.
To be fair, the DInc community has the benefit of time and has a strong bench of interested developers, but browsing the Fascinate forum doesn't look so interesting as the DInc forum.
So, it really depends on what you want to do w/ your device - if you want to be able to modify it six ways from Sunday, it's the DInc, no question.
DX, not so much.
Fascinate - meh.
that's my $0.02

I had both the TP1 & TP2, used mightymike (from ppcgeeks) roms on both of them and the phones were amazing. The Inc is the best phone I have ever owned. I too am going to have to go with user error.
Are you stock or rooted? If you are rooted what have you installed? What kernel are you using? What type of screen is the refurb?
If you don't care to try and fix it, and you must have a different phone now, I would go with the Samsung. The DX is horrible, screen looks like crap, not fully rooted, etc... The Samsung is a bit better, but I don't think it is anywhere near as good as the Inc.

Verizon has a batch of crap Incs that they got back in as warranty phones and instead of actually fixing the problem (bootloop) they factory reset the damn things and set them back out broken. Its just a big cycle, it took me 3 Incs in a week to get one that actually worked. They offered the X and honestly I probably would've taken that over the Fascinate, neither phone has the developer support that the Inc has, and at least the X will be supported by the manufacture.

Wait a couple weeks and get the Thunderbolt. Just don't mess up your phone again and you won't have to bug Verizon for a replacement.

Agreed
I am on DINC 3 myself. The 'bad batch' would be the first batch of DINC's as they shipped with a faulty hardware radio. They would struggle so hard to get a signal, that the phone would superheat, and bootloop. That happened to my DINC 1.
DINC 2 shipped to me with an already blown speaker (I guess running 30 seconds of electronic diagnostics before shipping out a returned phone, doesn't test for that).
I have had DINC 3 since August, and while I think I may have a small power issue, it is fine.
I would not get the X. My wife has the Droid 2 and I just can't stand MotoBlur. Combine that with the relative difficulty of getting a custom ROM on the 2/X (you have to use a few market solutions to force one on), and you may as well pass on Motorola products.

I'll just tell you that I've had nothing but problems with my Droid 1 and 2. I went through 7 (I lost count) before they sent me the Droid 2. I had two replacements for the Droid 2 before they sent me the Incredible. My 3rd incredible is on the way tomorrow. In general I've had terrible luck with refurbs. The quality control is non existent. But if I had to give you advise on the X over the Samsung I would go with Samsung. Knowing how many problems I've had with Motorola phones I'd hesitate to ever own one again.

I got a refurb in November. AMOLED and works perfectly. My fault I needed to get it replaced, too.

Jes7er said:
I got a refurb in November. AMOLED and works perfectly. My fault I needed to get it replaced, too.
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Click to collapse
I hope I have your luck then. I don't care about the whole AMOLED vs LED deal. I just want a freakin phone that works correctly.

At first the fascinate was an okay phone and slow on developement and me being use to my d1 development amount got frustrated by the lack of it. Now however, I have to say with froyo being here and other ROMs at around 80% done with more on their way I'm beginning to love this phone like I should have in the first place. You honestly can't beat the internals on this phone right now with anything on the market and I highly recommended it over the DX due to the locked bootloader (and let's not even get into the screen/camera differences)
As always remember that any kind of post on here (including mine) is subject to bias and you should really just get the one that suits your needs best if you really want to even leave the dinc. Just my 2cents.
Sent from my SCH-I500 using XDA App

if you constantly like to flash things, i would not recommend either, but just stick with the incredible and wait for something else.

I would wait as well. I've not had a lot of confidence in moto phones since my pos Moto Q (which I stall have and works if anyone wants to buy that junk lol). I've also seen the fascinate from a coworker, and while the screen looks nice, the rest doesn't seem to impress me.
Get yourself a free flip, cancel the data plan and wait a month or 3, take the money you saved from no data plan and get some newer nicer phone than all the rest of us on aa 1 year contract. Or get another Dinc, find someone on CL or something that wants to trade you for a samsung and a couple of bucks and swap or something.

A buddy of mine hates his Droid x. Don't know anything about the others
Sent from my ADR6300 using XDA App

Don't get either.
X sucks
Fascinate sucks and buggy and not well supported. Get the thunderbolt or wait for the LG or MOTO dual core phones. There might even be a dInc 2 coming soon.

trillonometry said:
User error? Ive had all 3, the dinc is the best overall. did you root it and install custom roms?
Click to expand...
Click to collapse
The first one I did, but it happened while stock as well as rooted, with any kernel/rom combination i tried.
the refurb i got was jewed out of the box. I highly doubt its user error as I didnt even do anything outside of activate it and add my google account before it started
smtom said:
Was the replacement (or original) DInc refurbished? I've heard nothing good about refurbs.
Are you using an SD card from another device in the DInc? An old SD card?
Is the SD card full or nearly so?
Click to expand...
Click to collapse
Yes, it was a refurb. thats all they will give me.
I've tried a number of SD's and even bought a brand new one. no change
g00s3y said:
I had both the TP1 & TP2, used mightymike (from ppcgeeks) roms on both of them and the phones were amazing. The Inc is the best phone I have ever owned. I too am going to have to go with user error.
Are you stock or rooted? If you are rooted what have you installed? What kernel are you using? What type of screen is the refurb?
If you don't care to try and fix it, and you must have a different phone now, I would go with the Samsung. The DX is horrible, screen looks like crap, not fully rooted, etc... The Samsung is a bit better, but I don't think it is anywhere near as good as the Inc.
Click to expand...
Click to collapse
See above, but there is absolutely zero way this is a user error and so many people are having problems. there is literally a 20 page topic on the VZW forums of people having this issue who are on their 7th and 8th dINCs
jdmba said:
I am on DINC 3 myself. The 'bad batch' would be the first batch of DINC's as they shipped with a faulty hardware radio. They would struggle so hard to get a signal, that the phone would superheat, and bootloop. That happened to my DINC 1.
DINC 2 shipped to me with an already blown speaker (I guess running 30 seconds of electronic diagnostics before shipping out a returned phone, doesn't test for that).
I have had DINC 3 since August, and while I think I may have a small power issue, it is fine.
I would not get the X. My wife has the Droid 2 and I just can't stand MotoBlur. Combine that with the relative difficulty of getting a custom ROM on the 2/X (you have to use a few market solutions to force one on), and you may as well pass on Motorola products.
Click to expand...
Click to collapse
Yea mine was pre-ordered so it would definitely have been from the first batch
bomber889 said:
if you constantly like to flash things, i would not recommend either, but just stick with the incredible and wait for something else.
Click to expand...
Click to collapse
this phone is literally unusable. hopefully number 3 (4 actually, though i never received 2 to know if it would work) will be better.

xmilkmanx said:
The first one I did, but it happened while stock as well as rooted, with any kernel/rom combination i tried.
the refurb i got was jewed out of the box. I highly doubt its user error as I didnt even do anything outside of activate it and add my google account before it started
Yes, it was a refurb. thats all they will give me.
I've tried a number of SD's and even bought a brand new one. no change
See above, but there is absolutely zero way this is a user error and so many people are having problems. there is literally a 20 page topic on the VZW forums of people having this issue who are on their 7th and 8th dINCs
Yea mine was pre-ordered so it would definitely have been from the first batch
this phone is literally unusable. hopefully number 3 (4 actually, though i never received 2 to know if it would work) will be better.
Click to expand...
Click to collapse
Good luck man, I know how your feeling.

the refurb i got was jewed out of the box.
Wtf does that mean?

hexon said:
I'll just tell you that I've had nothing but problems with my Droid 1 and 2. I went through 7 (I lost count) before they sent me the Droid 2. I had two replacements for the Droid 2 before they sent me the Incredible. My 3rd incredible is on the way tomorrow. In general I've had terrible luck with refurbs. The quality control is non existent. But if I had to give you advise on the X over the Samsung I would go with Samsung. Knowing how many problems I've had with Motorola phones I'd hesitate to ever own one again.
Click to expand...
Click to collapse
Hmmm what's the common denominator here? 12 phones total over 3 models?

midnight assassin said:
the refurb i got was jewed out of the box.
Should watch what you say a little closer. No offense, I'm not anyone's dad, but that's crossing the line.
Sent from my SCH-I500 using XDA App
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Click to collapse

[Q] Galaxy Nexus Dropping Data?

So normally I run my phone on Wifi because it saves battery when i'm on my university campus all day. So last night I headed off campus and so I turned off WiFi, and it didn't want to connect to data. Just sat there (with full service) but no data connectivity. So I rebooted the phone. still no connection, turned on airplane mode and then back off, now it worked but only for about 3 minutes I had 4G with blue sync and everything, then it dropped off. I went out into a rural area and I kept having full signal but no 3G. So I thought it was the rom. I was running AOKP b25 (Team Kang) so I just updated to Milestone 4. Everything was going well in initial setup of the phone, I had 4G signal, then halfway through setup the 4G dropped off. So I turned on Wifi and got everything setup. Turned off Wifi and it hooked to 4G almost immediately. Then about 3 minutes later, it dropped again. So at this point i'm really hoping it's not my phone and it's Verizon. I've never had a single issue before (i've had the phone since December) with data not connecting like this. It just started last night, which made me think it was Verizon and maybe it had to do with the Solar Flares or something? Has anyone had a similar issue and have any idea of what I might try?

Hi
I was just about to post the same thing. I'm experiencing the same, Data and service keeps dropping, I just got the phone Wednesday and since then It's been doing it. It's very frustrating, and I'm also on Verizon.
Someone else experiencing the same? Could Verizon be the responsible here and not the phone?

And if it helps, i'm located in Norman, OK

JGeZau said:
Hi
I was just about to post the same thing. I'm experiencing the same, Data and service keeps dropping, I just got the phone Wednesday and since then It's been doing it. It's very frustrating, and I'm also on Verizon.
Someone else experiencing the same? Could Verizon be the responsible here and not the phone?
Click to expand...
Click to collapse
It's the phone, there's numerous threads about it (the Verizon version.) There's an expected software fix supposedly coming out this month sometime to fix it, that's all we know.

If it's the phone and an update will fix it, then why is it still doing it with a custom ROM? Do the custom ROMs not have the fix in place? I was under the impression that most of the things Verizon releases OTA to fix issues dont' happen in custom ROMS.

zacelliott said:
And if it helps, i'm located in Norman, OK
Click to expand...
Click to collapse
Hey, we are 4hr away from each other. I'm in Rogers AR
spencer88 said:
It's the phone, there's numerous threads about it (the Verizon version.) There's an expected software fix supposedly coming out this month sometime to fix it, that's all we know.
Click to expand...
Click to collapse
Thank you I'll start digging up in some other threads

zacelliott said:
If it's the phone and an update will fix it, then why is it still doing it with a custom ROM? Do the custom ROMs not have the fix in place? I was under the impression that most of the things Verizon releases OTA to fix issues dont' happen in custom ROMS.
Click to expand...
Click to collapse
Samsung is going to hopefully release a radio update that fixes it, which isn't found in custom rom's because it hasn't been released outside of samsung yet.

It's kinda weird though that this JUST happened last night suddenly, the signal has been flawless since I bought it so that's why I thought it was Verizon because I guess I figured if it was the phone it would have been doing it all along and not stop working all of a sudden.

It's the phone and a software update won't fix it. I've tried every radio out there, none solved the issue. I got the phone swapped over a week ago, it is still stock, and the issue hasn't returned. Theres an ongoing thread over at rootz about this.
I can't post the link but it's there. many members are reporting that replacing the device solves the issue.

this was verizon. it happened to me, went away by itself.
that being said, ive had the best handoffs using the 4.0.4 and 4.0.3 radios. try one of those, or a hybrid package.

I went to the Verizon store and they gave me a new SIM Card. Now it works!

willstilson said:
It's the phone and a software update won't fix it. I've tried every radio out there, none solved the issue. I got the phone swapped over a week ago, it is still stock, and the issue hasn't returned. Theres an ongoing thread over at rootz about this.
I can't post the link but it's there. many members are reporting that replacing the device solves the issue.
Click to expand...
Click to collapse
First of all you don't know what you're talking about. It may be a hardware issue it may be a software issue. There is no way to tell at this point. You are trying leaked radios, good job that proves nothing. If Samsung is aware of the issue and working on a new radio you haven't tried it yet. Sit back and relax until the update comes out. Then we can go from there.

SirVilhelm said:
First of all you don't know what you're talking about. It may be a hardware issue it may be a software issue. There is no way to tell at this point. You are trying leaked radios, good job that proves nothing. If Samsung is aware of the issue and working on a new radio you haven't tried it yet. Sit back and relax until the update comes out. Then we can go from there.
Click to expand...
Click to collapse
Wow dude, no need to get insulting. I was merely sharing my experience with a frustrated OP. If you want to blindly believe that there can't be anything wrong with certain devices, until the manufacturer comes out and says it, then more power to you. You are the consumer that ever manufacturer loves. Myself and many others over at Rootzwiki have found success by having our devices replaced. When I tell you that it is night and day difference, it is not a lie.
I agree with you about the leaked radios. If they don't work then it proves nothing. They are leaked and probably not finished. The reason I mentioned them in the first place is because many people tend to suggest trying them to solve signal issues. I was explaining that I have tried them and it did not work. What worked was swapping the defective phone.

Fingerprint scanner completely disabled after July 5th update

Hey guys just looking to see if anyone has ever experienced this type of behaviour before. So I believe it happened a day after I took the ota and put of nowhere my fingerprint scanner suddenly stopped recognizing my fingerprint. So I decided to check the settings and to my freaking surprise the option to configure the fingerprint settings is nonexistent! Gone! Vanished! Contacted Google support and they said to reach out to the third party store I bought it from which was from Rogers (Canada) on two year contract. So I will be heading to Rogers this weekend to see what they can do. Google representing also mentioned that if I'm not satisfied with Rogers warranty service I can contact the same Google representative and she'll help me with that. Anyone ever experienced this before?
Also worth mentioning I'm 100% stock and my phone is a little laggy and lies responsive since update smh Google smfh.

Did you try factory resetting? I know it sucks to have to reset all your apps, but something that is probably a software glitch is offered fixed by a reset.

masterofmayhem said:
Did you try factory resetting? I know it sucks to have to reset all your apps, but something that is probably a software glitch is offered fixed by a reset.
Click to expand...
Click to collapse
Second this... Actually I'm surprised the Google tech person didn't insist on a factory reset after failing to get a result from the scripted "jump through hoops" nonsense they make everyone go through.
Sent from my Pixel 2 XL using XDA Labs

sharpz811 said:
Hey guys just looking to see if anyone has ever experienced this type of behaviour before. So I believe it happened a day after I took the ota and put of nowhere my fingerprint scanner suddenly stopped recognizing my fingerprint. So I decided to check the settings and to my freaking surprise the option to configure the fingerprint settings is nonexistent! Gone! Vanished! Contacted Google support and they said to reach out to the third party store I bought it from which was from Rogers (Canada) on two year contract. So I will be heading to Rogers this weekend to see what they can do. Google representing also mentioned that if I'm not satisfied with Rogers warranty service I can contact the same Google representative and she'll help me with that. Anyone ever experienced this before?
Also worth mentioning I'm 100% stock and my phone is a little laggy and lies responsive since update smh Google smfh.
Click to expand...
Click to collapse
Best shot is a factory reset. I'm running beta 5 with no issues.

TechNash said:
Best shot is a factory reset. I'm running beta 5 with no issues.
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Uuugh done that multiple times already even tried beta 5 and here's the kicker the fingerprint gesture actually works on beta 5 for me but not pixel imprint. Google would've sent me a replacement if I hadn't cracked my screen a couple months ago! FML!