[Q] error "UNABLE TO DETECT SIM....." - Desire HD Q&A, Help & Troubleshooting

HI everyone, I am having one problem with my HTC Desire HD. after sometime of use, usually randomly the phone gives me a popup message saying that "UNABLE TO DETECT SIM CARD, PLEASE MAKE SURE THE SIM CARD IS PROPERLY INSERTED AND RESTART PHONE." when I get this message there is no other way but to restart the phone by click on the popup message buttons RESTART|SHUTDOWN options.
Firstly it started happening once in every 2 days, but then it became very regular, atleast 4 times a day I was getting this message.
I consulted HTC, they suggested me to check the SIM, reset the phone, try another SIM, take the battery out and restart the phone, but nothing worked. I was still getting the error message. I know the SIM is not faulty because when I use this very SIM in my Nokia phone, it works fine without any problems.
So HTC booked my phone in for repair back in April 2011. When the returned my HTC Desire HD they put a little note saying they couldn't find any problems with my phone. So I thought ok, that is weird. I started using the phone again, it was working fine for few days then I started getting the same error again. UNABLE TO DETECT THE SIM......
I booked my phone in for repair again with HTC in July 2011. This time HTC returned my phone without checking anything. I can say that because there was no note saying anything. And they also took my ZAGG screen cover off the screen as well
I presumed they have fixed it and started using the phone. But now I am getting the error messages again. And I have again booked my phone in for repair and asked the agent what did they repair on my last booking. The HTC agent said they don't have any logs of any kind of repairs. So that confirmed my doubts about the HTC repair centre not fixing anything on my phone.
I told the Agent please could they make sure that they repair this phone this time because it is really annoying me. I also requested if they can send me a replacement instead. Which they declined straight away saying that its been over 90 days since I bought this phone so I don't have that option anymore.
I know its a long explanation of my problem, but I had to explain the situation for other readers to understand clearly what the problem is.
I was wondering if anyone else have had the above mentioned error message on their Desire HD?
If so what have you done with it?
or is something I am doing wrong ?
Any input will be appreciated.

I felt sorry for you. Do you have checked the sim holder for any unusual state of behaviour? The holder may be loose and the gold circuit maybe isn't touching the sim card. Please do read this thread
http://forum.xda-developers.com/showthread.php?t=1026122
8penned from my blazing fast DHD

drpsyko said:
I felt sorry for you. Do you have checked the aim holder for any unusual state of behaviour? The holder may be loose and the gold circuit maybe isn't touching the sim card. Please do read this thread
http://forum.xda-developers.com/showthread.php?t=1026122
8penned from my blazing fast DHD
Click to expand...
Click to collapse
Thanks for your reply and suggested solution. Unfortunately HTC have collected my phone today in the morning to get it repaired again (3rd time). Once I get it back I will try this solution. I am sure it will work fine as many users are reporting that it worked for them.

I used to have that problem. the sim card was just slightly slipping out and not touching the contacts properly. To solve this I use a small blob of blu-tack to hold it in place.

Ihad this problem but with my Xperia x10. The sim would work in all my other handsets but not in the X10. it was in the end the sim card. Swapped it out nad it has worked perfectly since. Do not discount it could be the sim card.

Related

Major problem

Hello all.
I just got my HTC Desire yesterday, sweet phone I must say. I have a big problem though which has me on the very edge of sending it back.
The problem is that it reboots itself quite often, for example if I'm making a call or answering. It also does this when I'm on youtube or practically doing anything that demands a lot of memory. The only thing I've had no problems with is text messaging, which works fine. Anyways, since it's a phone I would love to be able to making calls with it (the longest call was about 4 minutes before the phone rebooted itself)..
Since I'm not sure whether this is a hard- or software problem I'm not sure whether to send it back. I have reinstalled it three times, two from Android and once by doing the whole press volume button down procedure. My question is, and it's urgent, Is there anything else I can do to "fix" it before I send it back? Or is this simply a hardware problem?
I'd really not want to send it if I don't have to since the guy I spoke to said that they have no clue as when they will get more in. They are sold out atm.
Please help!
Regards
the_swede
Well, it definitely shouldn't be doing that, so I think you should call your operator and arrange a replacement to be sent chop chop.
Absolutely, never had that happen to me
Dude, it needs to go back. My phone hasn't rebooted once since getting it last weekend.
I had the same problem arranged T-Mobile to replace it. Don't keep it pal get exchanged immediately.
you could try installing the generic htc rom using goldcard
I wouldn't even bother with that.
Hard reset and if it still does it, get it sent back.
I have not had any resets yet either,
You'll regret it afterwards, if you don't send back because simply it is a faulty model, reset won't make a difference. I have bought four of these and only one turned out this problem and had it swapped next day.
If the supplier is out of stock then just wait for stock to arrive and exchange it when it does.
Okay, thank you guys. I'll send it back.
Thing is that I'll have to wait until the next shipment to the store I ordered it from, and I've already been waiting since February for the bugger
Anyway, thanks again.
I found my SD card was not inseted properly and that seemed to lead to unpredictable behaviour from the Desire.

HTC Desire FOTA update 1.21.405.2 PROBLEMS

Hi everyone,
Latest Desire update has ben bringin a lot of problems to a lot of people. Apparently Wi-fi is not working properly, missing apps in the market which are already installed on the phone, battery issues....to name few. This affects branded and non branded phones...as far as I know.
I already contacted HTC and Vodafone (because in this case my update came thru Vodafone with a different firmware number but in fact it's exaclty same update) and they are sending me back and forth to each other. Bad service... Both companies are not willing to help at this moment.
A good example are ADW Launcher and LauncherPro. Both launcher can't be found in the Market anymore (check comments on developer's websites). People are downloading apks from their websites directly. Also QuickSettings is not to be found anywhere.
Wi-fi is not working for some of us.
And some people mentioned that battery life has dramatically improved/got worse.
WHAT'S HAPPENING?!?!?!?!
Has anyone experienced similar problems??? And better one....does anyone has a solution? Preferably without having to root your phone.
Quite a few problems here already mate
Endless problems. My phone will now loose it's connection to Orange. I have to reboot the phone to get it back. Sometimes it takes 3 or 4 reboots. Switching to Airplane mode only works sometimes, but usually results in my phone then telling me I do not have a SIM card inserted! Poor. Every time this happens, Wavesecure thinks someone has swapped my SIM out, and locks the phone up. Had to remove wavesecure (which is actually ridiculously easy so I wont be putting it back on) and I miss most of my calls.
Factory reset my phone in anticipation of what I knew HTC support would say. Did not put on any apps, left it as factory reset, all default settings, did not set google sync up. 7 hours later...no signal. SIM card works just fine in every other handset I've tried.
Phone is going back to HTC on Monday. If it returns in the same messed up state, i'll be looking at getting it rooted and having a proper radio and customr 2.2 ROM installed. I decided against rooting to avoid any bugs/issues. Seems that it's the likes of XDA and MoDaCo devs who know what they are doing more than HTC do. But I am new to Android. Lesson learnt.
I've had about 19 phones since 1998, and this is by far the most expensive, and the first one that has struggled with actually being a phone. Pathetic. HTC you'd better shine with your customer support. I have two friends with HTCs on pre-order on the strength of this phone. Mess this up and they'll cancel their orders and I can't blame them.
Motorolla anyone? Can you make and recieve calls on them? Yes? Hmmmm.......
I have updated my Desire which has not been altered in anyway and it now has a nifty text count next to the persons name whom the conversation is to. However my Desire now has to load to conversation and texts every time instead of previously just popping up. It also lags when i send a text when it updates the conversation. Is there any way round this as the phone was perfect until this why fix what was not broken
Has anyone had problems with their GPS since updating? Mine wont work at all now :-(
Erm.... this is a little embarrassing but I feel I need to own up to prevent misleading anyone. As mentioned in my earlier post in this thread, I have arranged with HTC customer support to send my Desire back for repair. They pick it up Monday.
I bought a cheap £10 phone to keep me going. It arrived this morning. I put the SIM card in and powered up the phone.
"No SIM card instered" was the message it greeted me with. After numerous power-up and power downs, and some SIM card hoakee-coakee, it finally recognised the SIM card......then dropped the signal to Orange. EXACTLY what my HTC Desire did.
Doh.
I had tried the SIM card in another phone (my girlfriends Blackberry) when the problems first started and it had worked straight away. But the SIM card seems to be random in it's failures. Should have tested more rigorously.
Sorry guys but in my instance it seems I have simply a faulty SIM card. The first one I have ever had go wrong in 12 years, but there you go. I was too fast to blame Android/HTC.
Weird. I have none of these issues.
My WiFi works fine.
I don't know about missing apps, my phone came preloaded with 1.21.405.2
Also, my battery is AMAZING. Right now it's on 70% While it's not been charged for 10h 40m 33s. And that is with 3G and quite some instant messaging.
And I just searched the market for ADW Launcher and LauncherPro. Could find them both.
Hi,
I updated my desire yesterday and since then i cannot send texts and constantly seem to be on 'limited' service or a very weak signal. i am on 02 as are other members of the household who are not experiencing any problems.
I've tried the quick fix of putting it in airplane mode but makes no difference what-so-ever.
wnp_79 said:
Endless problems. My phone will now loose it's connection to Orange. I have to reboot the phone to get it back. Sometimes it takes 3 or 4 reboots. Switching to Airplane mode only works sometimes, but usually results in my phone then telling me I do not have a SIM card inserted! Poor. Every time this happens, Wavesecure thinks someone has swapped my SIM out, and locks the phone up. Had to remove wavesecure (which is actually ridiculously easy so I wont be putting it back on) and I miss most of my calls.
Factory reset my phone in anticipation of what I knew HTC support would say. Did not put on any apps, left it as factory reset, all default settings, did not set google sync up. 7 hours later...no signal. SIM card works just fine in every other handset I've tried.
Phone is going back to HTC on Monday. If it returns in the same messed up state, i'll be looking at getting it rooted and having a proper radio and customr 2.2 ROM installed. I decided against rooting to avoid any bugs/issues. Seems that it's the likes of XDA and MoDaCo devs who know what they are doing more than HTC do. But I am new to Android. Lesson learnt.
I've had about 19 phones since 1998, and this is by far the most expensive, and the first one that has struggled with actually being a phone. Pathetic. HTC you'd better shine with your customer support. I have two friends with HTCs on pre-order on the strength of this phone. Mess this up and they'll cancel their orders and I can't blame them.
Motorolla anyone? Can you make and recieve calls on them? Yes? Hmmmm.......
Click to expand...
Click to collapse
Good luck with HTC's crappy repair centre. Mine's been in three times and they've sent it back once with dust under the screen, and once with a scratch -- every time taking longer than a week.
Still having problems here-the signal is loads better today but still cannot send or recieve texts...the odd one will get through but thats after its been sat retrying for half an hour.
Can make and recieve calls no problem.
Have also noticed the display is very slow to respond on a swipe, sometimes takes several attempts to move between homescreens.
I wish I'd not bothered with the update...if it ain't broke.....

HTC One X SIM Card Failure Video

Hi Guys,
Just wanted to share a video of my HTC One X with its SIM Card Disconnection fault.
(XDA Won't let me submit a link as I haven't created 8 posts yet...)
www .youtube.com/watch?v=b9iBTRH7UXQ&feature=youtu.be
It looks like a mechanical or contact problem. Have you tried another SIM card? Did you cut it to microSIM yourself?
Yes - I've tried multiple SIM cards and other SIM card holders from my friends One X.
Then I would say it is a mechanical issue with the contacts inside SIM slot. You should try to get it replaced.
Yes that's what I think too.
I'm trying my best. The company I bought it from online were 'unable to replicate the fault' and sent it back..
This is why I created this to prove the fault to them. If they still won't replace I'll contact HTC.
http://forum.xda-developers.com/showthread.php?t=1581349
cookay said:
Hi Guys,
Just wanted to share a video of my HTC One X with its SIM Card Disconnection fault.
(XDA Won't let me submit a link as I haven't created 8 posts yet...)
www .youtube.com/watch?v=b9iBTRH7UXQ&feature=youtu.be
Click to expand...
Click to collapse
I have the same problem with a brand new HTC one XL.
The SIM card is not detected by the phone after couple of hours of use and I have to take the SIM out from the phone and plug it back in.
same problem here with cuted SIM card but my brother one x is working fine with cuted sim also.
i have the same problem. time since i bought one x it has lost connection with sim three times. last time it was yesterday morning when i reached my hand to get one x and wanted to see what time it is, i saw "enter pin code".
i havent tried any sim card, cutted or not, since it only supports microsim, and i have only standard size sim cards.
could it be phone fault or perhaps sim fault?
according to baadnwz (from the insertcoin roms) it's a software issue, he made some fixes to the framework and it greatly improves the issue for me but not for 100% .
Had exactly the same problem, sent it back and got a replacement that doesn't have this problem. (before that I tried a lot of things, such as adding some tape to the simcard, but none worked).
BTW, this is not a software issue, it's a hardware glitch that occurs when flexing the phone slightly, like it will do in most pockets.
I had it happen even when it was just lying on a table and baadnwz did fix something, so it must be software....
Wait. So who are the people using carrier-provided microSIMs and who are the ones using cut SIM cards?
Sent from my HTC One X using Tapatalk 2
Hi
godutch said:
I had it happen even when it was just lying on a table and baadnwz did fix something, so it must be software....
Click to expand...
Click to collapse
My car didn't start last week as I had a flat battery, my neighbours car didn't start yesterday morning so I told him it's your car battery as I had exactly the same problem. Turns out it wasn't he'd run out of petrol
Point is it is very likely that different faults (software and hardware) are causing similar symptoms.
Regards
Phil
godutch said:
I had it happen even when it was just lying on a table and baadnwz did fix something, so it must be software....
Click to expand...
Click to collapse
I have the Intermittent loss of sim that comes back after a few seconds and I'm using a cut sim.
in the thread on tweakers.net (a dutch site) many people are. complaining about this issue whereas on xda it's just a few people. a while ago in holland many HTC phones on the vodaphone network kept rebooting spontaniously, others had their clock run weird if connected to network time and others had no problems whatsoever. anyway it turned out to be a race network/sim/firmware issue, my guess is this issue is something similar.
godutch said:
in the thread on tweakers.net (a dutch site) many people are. complaining about this issue whereas on xda it's just a few people. a while ago in holland many HTC phones on the vodaphone network kept rebooting spontaniously, others had their clock run weird if connected to network time and others had no problems whatsoever. anyway it turned out to be a race network/sim/firmware issue, my guess is this issue is something similar.
Click to expand...
Click to collapse
I have purchased a brand new HTC One X online, and is the same issue. It refuses to detect any sim I insert and although wish it was a software issue seems more like a hardware fault.
what were baadnwz tips for fixing this problem? searched the forums and couldn't find a thing.
I had this issue with my sim card seeming to lose contact. I'd randomly see 'no coverage' then it would come back.
I had a look through some of the forums, and tried the sticky tape fix, and that seems to have solved it. Fingers crossed
Mine was a cut SIM, and since the tape is on and making it a bit thicker it's ok
I still get what I see now is the usual problem with mobile data not working sometimes, but the sim contact seems fine
JayWales said:
I had this issue with my sim card seeming to lose contact. I'd randomly see 'no coverage' then it would come back.
I had a look through some of the forums, and tried the sticky tape fix, and that seems to have solved it. Fingers crossed
Mine was a cut SIM, and since the tape is on and making it a bit thicker it's ok
I still get what I see now is the usual problem with mobile data not working sometimes, but the sim contact seems fine
Click to expand...
Click to collapse
My sim is also cut. might try tape but i heard it would be difficult to remove the sim in the future.

Xperia S SIM card issue

Hello. I'm new to this forum and I hope s.o. can help me. I bought xperia S but it seems that it has an issue with the sim card. The phone is not locked to any operator, it works fine most of the time but the problem is that sometimes the phone says SIM card is removed or no sim card, so I have to restart it. Sometimes I have to reboot ~10 times to get it work. When it says sim card is discarded, and I really discard it, it says SIM card removed, restarting.. and vs when sim is plugged while phone is turned on. It seems that the phone itself knows when there's a sim card inside. The sim card is working fine, tried it in another phone, everything went fine. Usually this problem happens when the phone gets hot (while playing games or capturing video, etc..). I don't think it's because of the sim slot but who knows.. Tried phone repairing and updated with latest firmware, but no success. The phone is not rooted. It seems to be a hardware problem, any suggestions?
Sending it for repair may be your final option.
Sent from my XperiaS via transwarp conduit.
Yes, I know that but it will take about a month to fix it and I am not sure if they can fix it either.. It's a second hand phone, maybe the first owner tried to root it or did something wrong while updating or sth? Because it's not logical to work excellent and undetect the SIM when I start more applications and the phone gets hot. How can I reflash it to stock ROM so if there's anything wrong in the file system to be fixed? Someone here had exactly the same issue but my sim card is brand new, 2 weeks old and working fine in other phones. EEK!
Take it back to the shop you bought it from and ask for a replacement?
Sent from my LT26i using Tapatalk 2
I have the same problem. For me it helps, I use only the back button and than it`s ok for me.
Oh! Me too.
I think there have a problem in SIM card. But now i know that all of the people cause this problem. So this may be because of Handset. How can i Repair ??
How did it go?
I have the exact same problem, and seems a lot of people are getting it on new sony phones. I have an xperia S too. Did you found a solution? Thanks,
- swell
Odp: Xperia S SIM card issue
swell41 said:
I have the exact same problem, and seems a lot of people are getting it on new sony phones. I have an xperia S too. Did you found a solution? Thanks,
- swell
Click to expand...
Click to collapse
STOP REFRESHING OLD THREADS! You have SXS so go to S SECTION and post there!
Sent from my LT22i using xda-developers app

LG G3 D850 "SIM Card Removed" Problem After Marshmallow Update.

After downloading marshmallow on my LG G3 D850 everything seemed to be in order for a good week when one day randomly in class my phone gives me a "SIM card removed" notification. I shrugged it off thinking I can fix with a simple restart but the problem priests. I'm positive it can't be a problem with the pins or the SIM reader because at random reboots it would detect my SIM card but either read it as invalid or it ends up working for some time and then the problem comes back up. I tried factory resting it a countless amount of times and I figured out when it does work , I can't download apps or use things like Bluetooth or airplane mode without the problem coming back. This is very annoying and I reached a breaking point, is there a way to fix this? I can't seem find a method to root D850 on marshmallow meaning I can't downgrade. Does this mean I'm screwed?
Same issue
I'm having the same problem, but my phone started showing the "invalid SIM" or "SIM removed" messages while still on Lollipop. I updated to Marshmallow and it persisted, did a factory reset and it's still there, only thing i haven't done is rooting the phone, i've been having this issue for the last 3 weeks, it used to sporadic but today my phone has restarted over 15 times and now it's pretty much a brick.
Only thing that seems to make the phone stable enough to use i to switch off the data network and turn on wifi, i can make calls but as soon as i'm out of wifi range, all i can do is make calls...
I'm pretty new to this but I think this has to be a software issue, i already took my phone in and the repair guy told me, after cleaning the phone and checking the contacts on the SIM card tray that the LG G3 was coming in more and more with the same problem with no repair...
Checking online it seems more and more people are having this problem lately.... coincidence?
Has anybody figured this out????
"Sim Card Removed"
Same issue here on my lg g3, D855
Im also having the same issue have you found the solution
Has anyone found a solution to this?? Its happening to my phone
Same issue D855, but I use the marshmallow version since the first release.
The problem emerged without notice.
What happen?
Notification and message, to screen, "SIM card removed."
The phone automatically reboots.
Snap the signal for a little while, everything works for a little while.
Suddenly loses the signal and does not hook more mobile radio signal and I have to restart.
Sometimes it does 4-5 times a day, other times remains in use 24 hours without giving me any problem.
Already warned assistance, I have to send him assistance in their view, my warranty expires Oct. 6 (no contacts, because they are in plac, cleanest and most sim warheads)
Tested official ROM and also mod (FulmicsROM).
if you look for the "SIM card removed" message there will be other topics also on XDA for G3
I too started having this issue since yesterday. Any solutions?
I have the same problem for about 5 days on my LGG3 D855. My phone is rooted and running fulmics 5.3 ROM for about 5 months. I did a full recovery and I even changed my sim card but the problem is still there. Does anyone knows what's the problem?
Has anyone managed to fix this yet? I have a D852G with Vidéotron. I find it strange that this is happening right when my 2 year contract with them is up. Has downgrading the phone worked for anyone?
It seems to be an ongoing issue related to hardware. Most readings I've done from other forums, reddit, etc all point to the sim card reader beginning to fail. I can't for the life of me tell if that's the issue or if it is really software related.
I've opened up by device and checked the soldering connection points, everything seems fine (to my untrained eye). Putting a small cardboard/paper cut out in the sim card slot seemed to help, but otherwise, jeez.
same here. but on LS990. Tried KK, LP, MM roms. but no help. I don't know whether it's hardware related.
Same here... Tried MM and now nougat, same problem..
Will switch sims today and see what happens
I'm suffering with this issue also. D855, fulmics 6.7.
Mine seems to go into "No SIM Card -Emergency Calls Only" sometimes just randomly when the phone is on, but almost every time I switch my battery it does it (bloody stupid piece of crap). It's so annoying as I'm eating 5-10% of a freshly charged battery by frantically restarting my phone till the sim card becomes active again. I think it may be hardware related but this issue arose after the MM update for me. I can also report that my SDcard port doesn't work (keeps randomly ejecting) and hasn't worked for nearly a year now. But sim card still worked fine.
It's forcing me to feel the need to spend money on a new phone. Money I don't have right now! Money I don't really want to spend as my phone, other than that, is perfectly fine. Anyone had their sim+sd card reader replaced and still having this issue?
Let's bust this bull**** problem!
Sent from my LG-D855 using Tapatalk
singhsinghy said:
I'm suffering with this issue also. D855, fulmics 6.7.
Mine seems to go into "No SIM Card -Emergency Calls Only" sometimes just randomly when the phone is on, but almost every time I switch my battery it does it (bloody stupid piece of crap). It's so annoying as I'm eating 5-10% of a freshly charged battery by frantically restarting my phone till the sim card becomes active again. I think it may be hardware related but this issue arose after the MM update for me. I can also report that my SDcard port doesn't work (keeps randomly ejecting) and hasn't worked for nearly a year now. But sim card still worked fine.
It's forcing me to feel the need to spend money on a new phone. Money I don't have right now! Money I don't really want to spend as my phone, other than that, is perfectly fine. Anyone had their sim+sd card reader replaced and still having this issue?
Let's bust this bull**** problem!
Click to expand...
Click to collapse
I gave my phone to a repair center and checked the sim tray. It's all good. They suspect the signal ic must have the issue. Furthermore they said even though i replaced it, chances of getting a roasted ic is still high. I don't know what to do.
cpu problem guys
coderer said:
cpu problem guys
Click to expand...
Click to collapse
You sure? Maybe you meant the G4? G4 has cpu problems
I've been having the exact same issue guys ??... and again phone surface temperature rises as phone keeps on rebooting to detect sim card... Anyone with a clue or solution to this yet???
My 2.5yr old G3 (D855) always on Kitkat 4.4.2, also suddenly had this problem, at first I thought my 18yr old sim card finally bite the dust, but then when I changed to a brand new sim, it happened again. Then I factory reset the phone, worked for a few days, then it happened once more, so pissed. Maybe it's just me but it seems like it's an international trigger or something to make all G3 users it's time to change a new phone. Going to buy alcohol later to try clean the contact points to see whether it's a hardware problem.
so guys, i totally unscrewed this G3, opened the metal acess doors to both the cpu and Nand Flash memory and wiped with methylated spirit... since then, my phone has not said anything about an invalid card
mee_ducci said:
so guys, i totally unscrewed this G3, opened the metal acess doors to both the cpu and Nand Flash memory and wiped with methylated spirit... since then, my phone has not said anything about an invalid card
Click to expand...
Click to collapse
Gonna give this a try, its been happening to me for weeks!

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